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語音分析市場 - 2018-2028F 全球產業規模、佔有率、趨勢、機會和預測，按組件、部署模式、組織規模、按應用、最終用戶、地區、競爭細分

Speech Analytics Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented By Component, By Deployment Mode, By Organization Size, By Application, By End-user, By Region, Competition
出版日期: | 出版商: TechSci Research | 英文 187 Pages | 商品交期: 2-3個工作天內

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簡介目錄

由於企業在金融和商業 IT 行業（尤其是發展中國家）的應用不斷擴大，以克服隨著更增強的客戶體驗的發展而日益成長的複雜性，預計全球語音分析市場將在預測期內激增。語音分析可以幫助組織識別可以顯示需要改進的領域的趨勢和模式。透過了解這些模式，組織可以就如何管理客戶投訴或特定產品或服務的問題做出更好的決策，並提高整體生產力。它使企業有機會發現客戶疑慮或問題的根本原因，提高效率並管理多個站點的銷售，同時增強效能、可靠性和可擴展性。此外，引入先進技術工具來增強客戶體驗以及在語音分析中擴大採用人工智慧 (AI) 和機器學習 (ML) 正在增加對全球語音分析市場的需求。為了彌補複雜系統帶來的損失，企業擴大利用語音分析服務來提供即時方法，為客戶提供卓越的體驗、價值和成長。智慧型手機、筆記型電腦和平板電腦等終端設備的使用預計將在市場上增加，從而擴大企業的覆蓋範圍並推動全球對語音分析的需求。

擴大金融和商業IT產業的應用

市場概況
預測期 2024-2028
2022 年市場規模 19億美元
2028 年市場規模 37.9億美元
2023-2028 年年複合成長率 11.3%
成長最快的細分市場 雲
最大的市場 北美洲

由於技術的快速發展和對數位技能發展的日益重視，面向未來的組織正在不斷重新定義他們所尋求的客戶體驗。由於銀行業打擊詐欺和提高安全性的需求不斷成長，語音生物辨識技術在用戶身份驗證中的使用正在擴大。由於技術進步和聯絡中心的增加（可自動分析記錄資料和客戶體驗管理），電信和 IT 產業預計將成長。人工智慧和機器學習的整合正在幫助企業實現各種語音分析相關操作的自動化，並減少員工需要完成的手動任務的數量。此外，供應商越來越注重透過併購、合作和協作來獲得競爭優勢。例如，美國最大的保險公司之一大都會人壽採用基於人工智慧的語音分析，主要是為了改善對客戶情感需求的回應。該系統是專門為幫助公司員工追蹤和監控客戶在談話過程中的情緒而開發的，從而提高客戶服務互動的品質。此外，為了改善其語音分析產品，精密消費者分析供應商 Nice Systems 收購了 Nexidia。除了這些無機策略之外，企業還花費大量資金進行研發，以提高產品的正確性。因此，金融和商業IT行業的應用擴展正在推動預測期內全球語音分析市場的成長。

預計聯絡中心數量的增加將推動市場成長

隨著客戶溝通管道的激增，由於需要識別客戶互動資料中的見解，語音分析等分析軟體在呼叫中心非常受歡迎。聯絡中心的指數級成長極大地促進了市場的擴張。為了評估聊天和簡訊等數位管道的通話記錄和文字記錄，聯絡中心利用語音分析。語音分析軟體能夠全天候分析 100% 的聯繫，使聯絡中心能夠更主動並更準確地了解客戶互動過程中發生的情況。例如，呼叫中心產業將在2022年持續擴張，根據Site Selection Group的數據，全球將新增195個電話中心，創造136,435個就業機會。由於低成本優勢，非洲等許多海外國家吸引了超過18 個呼叫中心項目，預計到2022 年將創造19,297 個就業機會。許多企業正在採用語音分析來提高其聯絡中心效率，因為它為企業帶來了眾多好處。客戶，例如提高整體服務質量，透過即時分析解決當前問題，透過情緒分析獲得更深入的客戶體驗洞察，以及降低監管領域的違規風險。因此，聯絡中心數量的增加歸因於全球市場語音分析的成長。

業務流程營運 (BPO) 中對語音分析的需求不斷成長

為了幫助聯絡中心座席更了解消費者，業務流程運作擴大採用 BPO 語音分析系統等技術工具。語音分析 BPO 解決方案非常適合在基於人工智慧的聊天機器人中使用，因為它們可以理解人類語音。機器人流程自動化 (RPA) 是一種系統，當消費者的請求過於複雜而聊天機器人無法處理時，該系統可以將消費者的請求升級為人工代理商尋求協助。此外，人工智慧驅動的語音分析 BPO 技術可以即時識別客戶的真實目的，並向客服人員提供適當的通知。此外，由於即時語音分析，BPO 系統可以追蹤 100% 的客戶對話，並且能夠產生可操作的見解、指出關注領域並支援座席品質存取流程。語音分析軟體是初始呼叫解決、不同標籤的呼叫處置分析以及業務流程操作員工的領域知識培訓的關鍵推動者。此外，由於遵守法規合規性的需求不斷成長，因此迫切需要業務流程營運語音分析軟體來持續監控座席績效並向主管即時發送正確的回饋。因此，業務流程營運 (BPO) 中對語音分析的需求不斷成長，預計將在預測期內推動需求並推動全球語音分析市場的成長。

市場區隔

全球語音分析市場分為組件、部署模式、組織規模、應用程式、最終用戶、區域和競爭格局。根據組件，市場分為服務和解決方案。根據部署模式，市場分為雲端和本地。根據組織規模，市場分為中小企業和大型企業。根據應用，市場分為呼叫監控、顧客體驗管理、座席績效監控、銷售績效管理、競爭情報、風險與合規管理等。根據最終用戶，市場分為 BFSI、政府和國防、零售和電子商務、旅遊和酒店、醫療保健和生命科學、能源和公用事業、媒體和娛樂、旅遊和酒店、電信和 IT 等。

公司簡介

Verint System Inc.、Avaya Inc.、Micro Focus International PLC、Genesys Te communications Laboratories Inc.、Callminer Inc.、Nice Ltd.、Raytheon BBN Technologies、VoiceBase Inc. (Liveperson Inc.)、OpenText Corporation 和 Calabrio Inc. 等推動全球語音分析市場成長的主要參與者。

報告範圍：

在本報告中，除了以下詳細介紹的產業趨勢外，全球語音分析市場也分為以下幾類：

語音分析市場，按組成部分：

  • 服務
  • 解決方案

語音分析市場，依部署模式：

  • 雲
  • 本地

語音分析市場，依組織規模分類：

  • 中小企業
  • 大型企業

語音分析市場，按應用：

  • 通話監控
  • 客戶體驗管理
  • 代理性能監控
  • 銷售績效管理
  • 競爭情報
  • 風險與合規管理
  • 其他

語音分析市場，依最終用戶分類：

  • BFSI
  • 政府與國防
  • 零售與電子商務
  • 旅遊和酒店業
  • 醫療保健和生命科學
  • 能源和公用事業
  • 媒體與娛樂
  • 旅遊和酒店業
  • 電信和資訊技術
  • 其他

語音分析市場（按地區）：

  • 亞太
  • 中國
  • 日本
  • 印度
  • 澳洲
  • 韓國
  • 北美洲
  • 美國
  • 加拿大
  • 墨西哥
  • 歐洲
  • 英國
  • 德國
  • 法國
  • 西班牙
  • 義大利
  • 中東和非洲
  • 卡達
  • 南非
  • 沙烏地阿拉伯
  • 阿拉伯聯合大公國
  • 南美洲
  • 巴西
  • 阿根廷
  • 哥倫比亞

競爭格局

  • 公司簡介：全球語音分析市場主要公司的詳細分析。

可用的客製化：

  • 根據給定的市場資料，TechSci Research 可根據公司的具體需求提供客製化服務。該報告可以使用以下自訂選項：
  • 公司資訊
  • 其他市場參與者（最多五個）的詳細分析和概況分析。

目錄

第 1 章：服務概述

  • 市場定義
  • 市場範圍
    • 涵蓋的市場
    • 研究年份
    • 主要市場區隔

第 2 章：研究方法

第 3 章：執行摘要

第 4 章：客戶之聲

第 5 章：全球語音分析市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按組件（服務、解決方案）
    • 依部署模式（雲端、本機）
    • 依組織規模（中小企業、大型企業）
    • 按應用（呼叫監控、客戶體驗管理、座席績效監控、銷售績效管理、競爭情報、風險與合規管理、其他）
    • 按最終用戶（BFSI、政府與國防、零售和電子商務、旅遊和酒店、醫療保健和生命科學、能源和公用事業、媒體和娛樂、旅遊和酒店、電信和 IT、其他）
    • 按地區
  • 按公司分類 (2022)
  • 市場地圖

第 6 章：亞太地區語音分析市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按組件
    • 按部署模式
    • 按組織規模
    • 按應用
    • 按最終用戶
    • 按國家/地區
  • 亞太地區：國家分析
    • 中國
    • 日本
    • 韓國
    • 印度
    • 澳洲

第 7 章：北美語音分析市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按組件
    • 按部署模式
    • 按組織規模
    • 按應用
    • 按最終用戶
    • 按國家/地區
  • 北美：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第 8 章：歐洲語音分析市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按組件
    • 按部署模式
    • 按組織規模
    • 按應用
    • 按最終用戶
    • 按國家/地區
  • 歐洲：國家分析
    • 德國
    • 英國
    • 法國
    • 義大利
    • 西班牙

第 9 章：南美洲語音分析市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按組件
    • 按部署模式
    • 按組織規模
    • 按應用
    • 按最終用戶
    • 按國家/地區
  • 南美洲：國家分析
    • 巴西
    • 阿根廷
    • 哥倫比亞

第 10 章：中東和非洲語音分析市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按組件
    • 按部署模式
    • 按組織規模
    • 按應用
    • 按最終用戶
    • 按國家/地區
  • 中東和非洲：國家分析
    • 卡達
    • 南非
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯

第 11 章：市場動態

  • 促進要素
  • 挑戰

第 12 章：市場趨勢與發展

第 13 章：公司簡介

  • Verint 系統公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 阿瓦亞公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 微焦點國際股份有限公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • Genesys 電信實驗室公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 呼叫礦工公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 尼斯有限公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 雷神BBN技術公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • VoiceBase Inc.（Liveperson Inc.）
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 開放文字公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 卡拉布里奧公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered

第 14 章：策略建議

第 15 章：關於我們與免責聲明

（註：公司名單可依客戶要求客製化。）

簡介目錄
Product Code: 2161

Global speech analytics market is predicted to proliferate during the forecast period due to the expanding applications in the financial and commercial IT industries, especially in developing countries by enterprises to overcome the growing complexity along with the development of more enhanced customer experience. Speech analytics can help organizations identify trends and patterns that could indicate areas for improvement. By understanding these patterns, organizations can make better decisions about how to manage customer complaints or issues with specific products or services and improve overall productivity. It gives businesses the opportunity to uncover the root cause of customer concerns or issues, increase efficiency and manage sales across several sites while enhancing performance, dependability, and scalability. Additionally, the introduction of advanced technological tools to enhance customer experience and increasing adoption of Artificial Intelligence (AI) and Machine Learning (ML) in speech analytics are increasing the demand for global speech analytics market. In an effort to compensate for the losses in complexity systems, businesses are increasingly utilizing speech analytics services to provide real-time approach to deliver superior experiences, value, and growth for customers. The usage of end-use devices like smartphones, laptops, and tablets is anticipated to increase in the market, broadening the reach of businesses and driving up demand for speech analytics globally.

Speech Analytics, also known as interaction analytics, is a process of comprehending, interpreting, and analyzing human speech that leverages artificial intelligence (AI) to enhance speech management and decision-making. The use of speech analytics is becoming more significant due to growing globalization and distributed enterprise design. Customer experience management, call monitoring and summarizing, sales and marketing management, risk and compliance management, sentiment analysis, and fraud detection & security applications are some of the major uses of speech analytics. To achieve business goals, the enterprise leaders are integrating technology and business insights in which voice analytics plays an essential component. The global speech analytics market is becoming more widespread as more organizations recognize its value. Speech analytics is utilized for quality monitoring of voice-related operations and gathering data on customer experiences without requiring a survey. The main purpose of speech analytics is to identify upsell opportunities, reduce noncompliance risk in regulated fields and improve agent performance and resolution rates and drive operational efficiency. In addition, speech analytics elevates the entire customer experience by correlating cause and effect to improve interactions, improving customer retention and offer insights into omnichannel experiences. Due to its expanding adoption across multiple industries, such as contact and call centres, healthcare and life sciences, and media and entertainment, speech analytics technologies are gaining traction.

Expanding applications in the financial and commercial IT Industries

Market Overview
Forecast Period2024-2028
Market Size 2022USD 1.9 Billion
Market Size 2028USD 3.79 Billion
CAGR 2023-202811.3%
Fastest Growing SegmentCloud
Largest MarketNorth America

Future-ready organizations are continuously redefining the customer experience they seek as a result of quickly evolving technology and an increased emphasis on developing digital skills. The use of speech biometrics for user authentication is expanding due to the growing need to combat fraud and improve security in the banking industry. Due to technological advancements and an increase in contact centers, which automate the analysis of recorded data and customer experience management, the telecom and IT sector is anticipated to grow. The integration of AI and machine learning is aiding enterprises to automate a variety of speech analytics-related operations and reducing the number of manual tasks that employees need to complete. Additionally, vendors are concentrating more and more on getting a competitive edge through mergers and acquisitions, partnerships, and collaboration. For instance, one of the largest insurance companies in the United States, MetLife, adopted an AI based speech analytics primarily to improve responses to its customers' emotional needs. The system was specifically developed to help the company's staff track and monitor customers' emotions during conversations, thereby enhancing the quality of customer service interactions. Moreover, to improve its voice analytics product offerings, Nice Systems, a provider of sophisticated consumer analytics, acquired Nexidia. In addition to these inorganic tactics, businesses are spending enormous sums on R&D to improve the correctness of their products. Therefore, the expending applications in the financial and commercial IT industries is propelling the growth of the global speech analytics market in the forecast period.

Increasing Number of Contact Centers is Anticipated to Propel the Market Growth

With the proliferation of customer communication channels, analytical software like speech analytics is quite popular in call centers owing to the requirement to identify insights in the data of client interactions. The market's expansion is significantly facilitated by the exponential growth of contact centers. To evaluate call records and transcripts from digital channels like chat and text messaging, contact centers utilize speech analytics. Speech analytics software's ability to analyze 100% of contacts around-the-clock allows contact centers to be more proactive and have a more precise understanding of what occurs during customer interactions. For instance, the call center industry is continuing to expand in 2022, according to site selection group, the world had witnessed the expansion of 195 new call centers that have created 136,435 jobs. Due to the low-cost advantages, many oversees countries such as Africa have attracted over 18 call center projects that have created an estimated 19,297 jobs in 2022. Many enterprises are adopting speech analytics to improve its contact center efficiency as it offers numerous benefits to its clients such as improvement in overall service quality, fixing problems at the moment with real-time analytics, deeper customer experience insights with sentiment analysis and reducing noncompliance risk in regulated fields. Therefore, the increasing number of contact centers is attributed to the growth of speech analytics in the global market.

Growing need for Speech Analytics in Business Process Operations (BPO)

To aid contact center agents in better understanding their consumers, the business process operations have seen a rise in the implementation of technological tools, such as BPO voice analytics systems. Speech analytics BPO solutions are perfect for usage in AI-based chatbots since they comprehend human speech. Robotic Process Automation (RPA) is a system that may escalate consumer requests to live agents for assistance when they are too complicated for chatbots to handle. Additionally, AI-powered speech analytics BPO technology can recognize the customer's true purpose in real-time and provide the agent with the appropriate notifications. Moreover, as real-time speech analytics BPO systems can track 100% of customer conversations, and are able to generate actionable insights, indicate areas of concern, and support the agent quality access process. Speech analytics software is key enabler for initial call resolution, call disposition analysis across different tags, and domain knowledge training for business process operations employees. Furthermore, due to the rising need for adhering to regulatory compliance, business process operations speech analytics software is in great demand to continuously monitor agent performance and send the right feedback to supervisors in real-time. Thus, the growing need for speech analytics in business process operations (BPO) is anticipated to propel the demand and drive the growth of global speech analytics market in the forecast period.

Market Segmentation

Global speech analytics market is segmented into component, deployment mode, organization size, application, end user, region, and competitive landscape. Based on component, the market is segmented into service and solution. Based on deployment mode, the market is bifurcated into cloud and on-premises. Based on organization size, the market is segmented into SMEs and large enterprise. Based on application, the market is divided into call monitoring, customer experience management, agent performance monitoring, sales performance management, competitive intelligence, risk and compliance management, and others. Based on end user, the market is segmented into BFSI, government & defense, retail and ecommerce, travel and hospitality, healthcare and life sciences, energy and utilities, media and entertainment, travel and hospitality, Telecommunications and IT, and others.

Company Profiles

Verint System Inc., Avaya Inc., Micro Focus International PLC, Genesys Telecommunications Laboratories Inc., Callminer Inc., Nice Ltd., Raytheon BBN Technologies, VoiceBase Inc. (Liveperson Inc.), OpenText Corporation, and Calabrio Inc. are among the major players that are driving the growth of the global speech analytics market.

Report Scope:

In this report, the global speech analytics market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Speech Analytics Market, By Component:

  • Service
  • Solution

Speech Analytics Market, By Deployment Mode:

  • Cloud
  • On-premises

Speech Analytics Market, By Organization Size:

  • SMEs
  • Large Enterprise

Speech Analytics Market, By Application:

  • Call Monitoring
  • Customer Experience Management
  • Agent Performance Monitoring
  • Sales Performance Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others

Speech Analytics Market, By End User:

  • BFSI
  • Government & Defense
  • Retail and eCommerce
  • Travel and Hospitality
  • Healthcare and Life Sciences
  • Energy and Utilities
  • Media and Entertainment
  • Travel and Hospitality
  • Telecommunications and IT
  • Others

Speech Analytics Market, By Region:

  • Asia-Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • United Kingdom
  • Germany
  • France
  • Spain
  • Italy
  • Middle East & Africa
  • Qatar
  • South Africa
  • Saudi Arabia
  • UAE
  • South America
  • Brazil
  • Argentina
  • Colombia

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the global speech analytics market.

Available Customizations:

  • With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
  • Company Information
  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

3. Executive Summary

4. Voice of Customer

5. Global Speech Analytics Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Component (Service, Solution)
    • 5.2.2. By Deployment Mode (Cloud, On-premises)
    • 5.2.3. By Organization Size (SMEs, Large Enterprise)
    • 5.2.4. By Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others)
    • 5.2.5. By End User (BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, Others)
    • 5.2.6. By Region
  • 5.3. By Company (2022)
  • 5.4. Market Map

6. Asia-Pacific Speech Analytics Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Component
    • 6.2.2. By Deployment Mode
    • 6.2.3. By Organization Size
    • 6.2.4. By Application
    • 6.2.5. By End User
    • 6.2.6. By Country
  • 6.3. Asia-Pacific: Country Analysis
    • 6.3.1. China Speech Analytics Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Component
        • 6.3.1.2.2. By Deployment Mode
        • 6.3.1.2.3. By Organization Size
        • 6.3.1.2.4. By Application
        • 6.3.1.2.5. By End User
    • 6.3.2. Japan Speech Analytics Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Component
        • 6.3.2.2.2. By Deployment Mode
        • 6.3.2.2.3. By Organization Size
        • 6.3.2.2.4. By Application
        • 6.3.2.2.5. By End User
    • 6.3.3. South Korea Speech Analytics Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Component
        • 6.3.3.2.2. By Deployment Mode
        • 6.3.3.2.3. By Organization Size
        • 6.3.3.2.4. By Application
        • 6.3.3.2.5. By End User
    • 6.3.4. India Speech Analytics Market Outlook
      • 6.3.4.1. Market Size & Forecast
        • 6.3.4.1.1. By Value
      • 6.3.4.2. Market Share & Forecast
        • 6.3.4.2.1. By Component
        • 6.3.4.2.2. By Deployment Mode
        • 6.3.4.2.3. By Organization Size
        • 6.3.4.2.4. By Application
        • 6.3.4.2.5. By End User
    • 6.3.5. Australia Speech Analytics Market Outlook
      • 6.3.5.1. Market Size & Forecast
        • 6.3.5.1.1. By Value
      • 6.3.5.2. Market Share & Forecast
        • 6.3.5.2.1. By Component
        • 6.3.5.2.2. By Deployment Mode
        • 6.3.5.2.3. By Organization Size
        • 6.3.5.2.4. By Application
        • 6.3.5.2.5. By End User

7. North America Speech Analytics Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component
    • 7.2.2. By Deployment Mode
    • 7.2.3. By Organization Size
    • 7.2.4. By Application
    • 7.2.5. By End User
    • 7.2.6. By Country
  • 7.3. North America: Country Analysis
    • 7.3.1. United States Speech Analytics Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Component
        • 7.3.1.2.2. By Deployment Mode
        • 7.3.1.2.3. By Organization Size
        • 7.3.1.2.4. By Application
        • 7.3.1.2.5. By End User
    • 7.3.2. Canada Speech Analytics Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Component
        • 7.3.2.2.2. By Deployment Mode
        • 7.3.2.2.3. By Organization Size
        • 7.3.2.2.4. By Application
        • 7.3.2.2.5. By End User
    • 7.3.3. Mexico Speech Analytics Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Component
        • 7.3.3.2.2. By Deployment Mode
        • 7.3.3.2.3. By Organization Size
        • 7.3.3.2.4. By Application
        • 7.3.3.2.5. By End User

8. Europe Speech Analytics Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
    • 8.2.2. By Deployment Mode
    • 8.2.3. By Organization Size
    • 8.2.4. By Application
    • 8.2.5. By End User
    • 8.2.6. By Country
  • 8.3. Europe: Country Analysis
    • 8.3.1. Germany Speech Analytics Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Component
        • 8.3.1.2.2. By Deployment Mode
        • 8.3.1.2.3. By Organization Size
        • 8.3.1.2.4. By Application
        • 8.3.1.2.5. By End User
    • 8.3.2. United Kingdom Speech Analytics Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Component
        • 8.3.2.2.2. By Deployment Mode
        • 8.3.2.2.3. By Organization Size
        • 8.3.2.2.4. By Application
        • 8.3.2.2.5. By End User
    • 8.3.3. France Speech Analytics Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Component
        • 8.3.3.2.2. By Deployment Mode
        • 8.3.3.2.3. By Organization Size
        • 8.3.3.2.4. By Application
        • 8.3.3.2.5. By End User
    • 8.3.4. Italy Speech Analytics Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Component
        • 8.3.4.2.2. By Deployment Mode
        • 8.3.4.2.3. By Organization Size
        • 8.3.4.2.4. By Application
        • 8.3.4.2.5. By End User
    • 8.3.5. Spain Speech Analytics Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Component
        • 8.3.5.2.2. By Deployment Mode
        • 8.3.5.2.3. By Organization Size
        • 8.3.5.2.4. By Application

9. South America Speech Analytics Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
    • 9.2.2. By Deployment Mode
    • 9.2.3. By Organization Size
    • 9.2.4. By Application
    • 9.2.5. By End User
    • 9.2.6. By Country
  • 9.3. South America: Country Analysis
    • 9.3.1. Brazil Speech Analytics Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Component
        • 9.3.1.2.2. By Deployment Mode
        • 9.3.1.2.3. By Organization Size
        • 9.3.1.2.4. By Application
        • 9.3.1.2.5. By End User
    • 9.3.2. Argentina Speech Analytics Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Component
        • 9.3.2.2.2. By Deployment Mode
        • 9.3.2.2.3. By Organization Size
        • 9.3.2.2.4. By Application
        • 9.3.2.2.5. By End User
    • 9.3.3. Colombia Speech Analytics Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Component
        • 9.3.3.2.2. By Deployment Mode
        • 9.3.3.2.3. By Organization Size
        • 9.3.3.2.4. By Application
        • 9.3.3.2.5. By End User

10. Middle East & Africa Speech Analytics Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Component
    • 10.2.2. By Deployment Mode
    • 10.2.3. By Organization Size
    • 10.2.4. By Application
    • 10.2.5. By End User
    • 10.2.6. By Country
  • 10.3. Middle East & Africa: Country Analysis
    • 10.3.1. Qatar Speech Analytics Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Component
        • 10.3.1.2.2. By Deployment Mode
        • 10.3.1.2.3. By Organization Size
        • 10.3.1.2.4. By Application
        • 10.3.1.2.5. By End User
    • 10.3.2. South Africa Speech Analytics Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Component
        • 10.3.2.2.2. By Deployment Mode
        • 10.3.2.2.3. By Organization Size
        • 10.3.2.2.4. By Application
        • 10.3.2.2.5. By End User
    • 10.3.3. UAE Speech Analytics Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Component
        • 10.3.3.2.2. By Deployment Mode
        • 10.3.3.2.3. By Organization Size
        • 10.3.3.2.4. By Application
        • 10.3.3.2.5. By End User
    • 10.3.4. Saudi Arabia Speech Analytics Market Outlook
      • 10.3.4.1. Market Size & Forecast
        • 10.3.4.1.1. By Value
      • 10.3.4.2. Market Share & Forecast
        • 10.3.4.2.1. By Component
        • 10.3.4.2.2. By Deployment Mode
        • 10.3.4.2.3. By Organization Size
        • 10.3.4.2.4. By Application
        • 10.3.4.2.5. By End User

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

13. Company Profiles

  • 13.1. Verint Systems Inc.
    • 13.1.1. Business Overview
    • 13.1.2. Key Financials & Revenues
    • 13.1.3. Recent Developments
    • 13.1.4. Key Personnel
    • 13.1.5. Key Product/Service Offered
  • 13.2. Avaya Inc.
    • 13.2.1. Business Overview
    • 13.2.2. Key Financials & Revenues
    • 13.2.3. Recent Developments
    • 13.2.4. Key Personnel
    • 13.2.5. Key Product/Service Offered
  • 13.3. Micro Focus International PLC
    • 13.3.1. Business Overview
    • 13.3.2. Key Financials & Revenues
    • 13.3.3. Recent Developments
    • 13.3.4. Key Personnel
    • 13.3.5. Key Product/Service Offered
  • 13.4. Genesys Telecommunications Laboratories Inc.
    • 13.4.1. Business Overview
    • 13.4.2. Key Financials & Revenues
    • 13.4.3. Recent Developments
    • 13.4.4. Key Personnel
    • 13.4.5. Key Product/Service Offered
  • 13.5. Callminer Inc.
    • 13.5.1. Business Overview
    • 13.5.2. Key Financials & Revenues
    • 13.5.3. Recent Developments
    • 13.5.4. Key Personnel
    • 13.5.5. Key Product/Service Offered
  • 13.6. Nice Ltd.
    • 13.6.1. Business Overview
    • 13.6.2. Key Financials & Revenues
    • 13.6.3. Recent Developments
    • 13.6.4. Key Personnel
    • 13.6.5. Key Product/Service Offered
  • 13.7. Raytheon BBN Technologies
    • 13.7.1. Business Overview
    • 13.7.2. Key Financials & Revenues
    • 13.7.3. Recent Developments
    • 13.7.4. Key Personnel
    • 13.7.5. Key Product/Service Offered
  • 13.8. VoiceBase Inc. (Liveperson Inc.)
    • 13.8.1. Business Overview
    • 13.8.2. Key Financials & Revenues
    • 13.8.3. Recent Developments
    • 13.8.4. Key Personnel
    • 13.8.5. Key Product/Service Offered
  • 13.9. OpenText Corporation
    • 13.9.1. Business Overview
    • 13.9.2. Key Financials & Revenues
    • 13.9.3. Recent Developments
    • 13.9.4. Key Personnel
    • 13.9.5. Key Product/Service Offered
  • 13.10. Calabrio Inc.
    • 13.10.1. Business Overview
    • 13.10.2. Key Financials & Revenues
    • 13.10.3. Recent Developments
    • 13.10.4. Key Personnel
    • 13.10.5. Key Product/Service Offered

14. Strategic Recommendations

15. About Us & Disclaimer

(Note: The companies list can be customized based on the client requirements.)