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市場調查報告書
商品編碼
1416809

語音分析市場報告：2030 年趨勢、預測與競爭分析

Speech Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 - page report | 商品交期: 3個工作天內

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簡介目錄

語音分析趨勢與預測

到 2030 年，全球語音分析市場預計將達到 65 億美元，2024 年至 2030 年的年複合成長率為 16.8%。該市場的主要驅動力是對客戶洞察的興趣日益濃厚、自然語言處理和人工智慧的發展以及成長。改善客戶體驗並降低對風險的需求。全球語音分析市場的未來看起來充滿希望，BFSI、IT 和通訊、零售、醫療保健、政府和飯店市場都充滿機會。

深入了解語音分析市場

Lucintel 表示，其解決方案可協助企業管理不斷成長的資料量，並將其轉化為可行的見解，並使企業能夠透過幫助客戶更好地服務客戶：因此，我們預計它在整個預測期內仍將是一個很大的細分市場。查看趨勢、了解客戶行為並發現問題。

北美擁有先進的電訊和資訊技術 (IT) 基礎設施，該地區擁有一些世界領先的語音分析解決方案供應商，並且持續致力於服務改進和創新。在整個預測期間，它將仍然是最大的地區時期。產品。

常問問題

Q1.市場規模為：

A1. 到 2030 年，全球語音分析市場預計將達到 65 億美元。

Q2.市場成長預測是多少：

A2. 2024年至2030年，全球語音分析市場預計將以16.8%的年複合成長率成長。

Q3.影響市場成長的主要促進因素是：

A3. 這個市場的主要驅動力是對客戶洞察的興趣日益濃厚、自然語言處理和人工智慧的進步，以及對改善客戶體驗和降低風險的需求不斷成長。

Q4.市場的主要細分市場是：

A4. 全球語音分析市場的未來看起來充滿希望，BFSI、IT 和通訊、零售、醫療保健、政府和飯店市場都充滿機會。

Q5.市場的主要企業是：

A5. 主要的語音分析公司有：

  • Almawave
  • ASC Technologies
  • Avaya
  • Calabrio
  • CallMiner
  • Clarabridge
  • GemaTech
  • Genesys
  • OnviSource
  • Verint System

Q6.未來最大的細分市場是什麼？

A6.Lucintel 表示，其解決方案可協助企業管理不斷成長的資料量並將其轉化為可行的見解，並且他們的解決方案可協助企業更好地為客戶提供服務：因此，我們預計它將繼續成為整個產業的一個重要細分市場預測期。查看趨勢、了解客戶行為並發現問題。

Q7. 未來五年預計哪些地區的市場成長最大？

A7. 北美地區的發展動力來自於先進的電訊和資訊技術 (IT) 基礎設施的建設、該地區一些世界領先的語音分析解決方案供應商的存在以及對服務改進和創新的持續承諾。整個預測期內最大的區域。產品。

Q8. 可以客製化報告嗎？

A8. 是的，Lucintel 提供 10% 的客製化服務，無需額外付費。

目錄

第1章執行摘要

第2章全球語音分析市場：市場動態

  • 簡介、背景、分類
  • 供應鏈
  • 產業促進因素與挑戰

第3章 2018-2030年市場趨勢及預測分析

  • 宏觀經濟趨勢（2018-2023）與預測（2024-2030）
  • 全球語音分析市場趨勢（2018-2023）與預測（2024-2030）
  • 全球語音分析市場，依類型
    • 解決方案
    • 服務
  • 全球語音分析市場（按發展）
    • 本地
    • 雲端基礎
  • 全球語音分析市場，依公司規模分類
    • 中小企業
    • 主要企業
  • 全球語音分析市場（按最終用途產業）
    • BFSI
    • 資訊科技/通訊
    • 零售
    • 衛生保健
    • 政府
    • 款待
    • 其他

第4章 2018-2030年區域市場趨勢及預測分析

  • 全球語音分析市場（按地區）
  • 北美語音分析市場
  • 歐洲語音分析市場
  • 亞太地區語音分析市場
  • 其他地區語音分析市場

第5章 競爭分析

  • 產品系列分析
  • 營運整合
  • 波特五力分析

第6章 成長機會與策略分析

  • 成長機會分析
    • 按類型分類的全球語音分析市場成長機會
    • 全球語音分析市場部署成長機會
    • 按公司規模分類的全球語音分析市場成長機會
    • 最終用途產業的全球語音分析市場成長機會
    • 按地區分類的全球語音分析市場成長機會
  • 全球語音分析市場的新興趨勢
  • 戰略分析
    • 新產品開發
    • 全球語音分析市場的產能擴張
    • 全球語音分析市場的合併、收購和合資企業
    • 認證和許可

第7章主要企業概況

  • Almawave
  • ASC Technologies
  • Avaya
  • Calabrio
  • CallMiner
  • Clarabridge
  • GemaTech
  • Genesys
  • OnviSource
  • Verint System
簡介目錄

Speech Analytics Trends and Forecast

The future of the global speech analytics market looks promising with opportunities in the BFSI, IT and telecommunication, retail, healthcare, government, and hospitality markets. The global speech analytics market is expected to reach an estimated $6.5 billion by 2030 with a CAGR of 16.8% from 2024 to 2030. The major drivers for this market are rising interest in customer insights, developments in natural language processing and artificial intelligence, and growing demand for improved customer experience and risk mitigation.

A more than 150-page report is developed to help in your business decisions.

Speech Analytics by Segment

The study includes a forecast for the global speech analytics by type, deployment, enterprise size, end use industry, and region.

Speech Analytics Market by Type [Shipment Analysis by Value from 2018 to 2030]:

  • Solution
  • Service

Speech Analytics Market by Deployment [Shipment Analysis by Value from 2018 to 2030]:

  • On-Premises
  • Cloud-Based

Speech Analytics Market by Enterprise Size [Shipment Analysis by Value from 2018 to 2030]:

  • Small and Medium Enterprises
  • Large Enterprises

Speech Analytics Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

  • BFSI
  • IT and Telecommunication
  • Retail
  • Healthcare
  • Government
  • Hospitality
  • Others

Speech Analytics Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Speech Analytics Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies speech analytics companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the speech analytics companies profiled in this report include-

  • Almawave
  • ASC Technologies
  • Avaya
  • Calabrio
  • CallMiner
  • Clarabridge
  • GemaTech
  • Genesys
  • OnviSource
  • Verint System

Speech Analytics Market Insights

Lucintel forecasts that solution will remain the larger segment over the forecast period because it helps to manage the growing abundance of data and turn it into insights that can be put to use, and the solutions give businesses the ability to better serve customers by assisting them in seeing trends, understanding customer behavior, and identifying problems.

North America will remain the largest region over the forecast period because of construction of a sophisticated telecommunications and information technology (IT) infrastructure, presence of several top international suppliers of speech analytics solutions in the area, together with their ongoing efforts to improve and innovate their products.

Features of the Global Speech Analytics Market

Market Size Estimates: Speech analytics market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Speech analytics market size by various segments, such as by type, deployment, enterprise size, end use industry, and region in terms of value ($B).

Regional Analysis: Speech analytics market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different type, deployment, enterprise size, end use industry, and regions for the speech analytics market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the speech analytics market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q1. What is the speech analytics market size?

Answer: The global speech analytics market is expected to reach an estimated $6.5 billion by 2030.

Q2. What is the growth forecast for speech analytics market?

Answer: The global speech analytics market is expected to grow with a CAGR of 16.8% from 2024 to 2030.

Q3. What are the major drivers influencing the growth of the speech analytics market?

Answer: The major drivers for this market are rising interest in customer insights, developments in natural language processing and artificial intelligence, and growing demand for improved customer experience and risk mitigation.

Q4. What are the major segments for speech analytics market?

Answer: The future of the global speech analytics market looks promising with opportunities in the BFSI, IT and telecommunication, retail, healthcare, government, and hospitality markets.

Q5. Who are the key speech analytics market companies?

Answer: Some of the key speech analytics companies are as follows:

  • Almawave
  • ASC Technologies
  • Avaya
  • Calabrio
  • CallMiner
  • Clarabridge
  • GemaTech
  • Genesys
  • OnviSource
  • Verint System

Q6. Which speech analytics market segment will be the largest in future?

Answer: Lucintel forecasts that solution will remain the larger segment over the forecast period because it helps to manage the growing abundance of data and turn it into insights that can be put to use, and the solutions give businesses the ability to better serve customers by assisting them in seeing trends, understanding customer behavior, and identifying problems.

Q7. In speech analytics market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period because of construction of a sophisticated telecommunications and information technology (IT) infrastructure, presence of several top international suppliers of speech analytics solutions in the area, together with their ongoing efforts to improve and innovate their products.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the speech analytics market by type (solution and service), deployment (on-premises and cloud-based), enterprise size (small and medium enterprises and large enterprises), end use industry (BFSI, IT and telecommunication, retail, healthcare, government, hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Speech Analytics Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Speech Analytics Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Speech Analytics Market by Type
    • 3.3.1: Solution
    • 3.3.2: Service
  • 3.4: Global Speech Analytics Market by Deployment
    • 3.4.1: On-premises
    • 3.4.2: Cloud-based
  • 3.5: Global Speech Analytics Market by Enterprise Size
    • 3.5.1: Small and Medium Enterprises
    • 3.5.2: Large Enterprises
  • 3.6: Global Speech Analytics Market by End Use Industry
    • 3.6.1: BFSI
    • 3.6.2: IT and Telecommunication
    • 3.6.3: Retail
    • 3.6.4: Healthcare
    • 3.6.5: Government
    • 3.6.6: Hospitality
    • 3.6.7: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Speech Analytics Market by Region
  • 4.2: North American Speech Analytics Market
    • 4.2.2: North American Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
  • 4.3: European Speech Analytics Market
    • 4.3.1: European Speech Analytics Market by Type: Solution and Service
    • 4.3.2: European Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
  • 4.4: APAC Speech Analytics Market
    • 4.4.1: APAC Speech Analytics Market by Type: Solution and Service
    • 4.4.2: APAC Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
  • 4.5: ROW Speech Analytics Market
    • 4.5.1: ROW Speech Analytics Market by Type: Solution and Service
    • 4.5.2: ROW Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Speech Analytics Market by Type
    • 6.1.2: Growth Opportunities for the Global Speech Analytics Market by Deployment
    • 6.1.3: Growth Opportunities for the Global Speech Analytics Market by Enterprise Size
    • 6.1.4: Growth Opportunities for the Global Speech Analytics Market by End Use Industry
    • 6.1.5: Growth Opportunities for the Global Speech Analytics Market by Region
  • 6.2: Emerging Trends in the Global Speech Analytics Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Speech Analytics Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Speech Analytics Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Almawave
  • 7.2: ASC Technologies
  • 7.3: Avaya
  • 7.4: Calabrio
  • 7.5: CallMiner
  • 7.6: Clarabridge
  • 7.7: GemaTech
  • 7.8: Genesys
  • 7.9: OnviSource
  • 7.10: Verint System