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市場調查報告書
商品編碼
1379035

2023-2028 年語音分析市場報告（按類型、部署、企業規模、最終用途和地區）

Speech Analytics Market Report by Type, Deployment, Enterprise Size, End Use, and Region 2023-2028
出版日期: | 出版商: IMARC | 英文 138 Pages | 商品交期: 2-3個工作天內

價格

概要

2022年全球語音分析市場規模達到22億美元。展望未來， IMARC Group預計到2028年市場規模將達到69億美元，2022-2028年複合年成長率（CAGR）為21.0%。對客戶洞察的需求不斷成長、人工智慧和自然語言處理技術的進步，以及對增強客戶體驗和降低潛在風險的需求不斷增加，是推動市場發展的一些關鍵因素。

語音分析是一種強大的工具，它依靠人工智慧技術來分析和提取口語中的有用資訊。它涉及應用各種語言、語音和統計方法來辨別模式並從語音資料中獲得見解。在呼叫中心環境中擴大利用語音分析來識別情緒、檢測合規性和風險、改善客戶服務、增強營運和推動策略決策，這正在支持市場的成長。除此之外，透過將非結構化音訊資料轉換為結構化資料，語音分析為提高客戶滿意度、提高員工績效和發現成長機會提供了寶貴的資源。此外，它的功能超越了簡單的轉錄範圍，還可以進行情緒分析、關鍵字發現和趨勢檢測。因此，商業智慧使用語音分析來更好地了解客戶並最佳化營運效率。

組織越來越重視改善客戶體驗作為差異化手段，導致對語音分析等解決方案的需求不斷增加，以提供有關客戶行為和偏好的寶貴見解。此外，對合規性和風險管理的需求不斷成長，鼓勵公司採用語音分析等技術來確保合規性並降低潛在風險。除此之外，隨著各種溝通管道的使用越來越多，組織正在關注全通路策略，以確保一致且無縫的客戶體驗。此外，由於跨行業的數位轉型舉措，資料量呈指數級成長，這推動了對語音分析等技術的需求，以有效管理這些資料並從中獲取見解。此外，人工智慧（AI）、機器學習和其他先進技術的整合正在提高語音分析的效率和準確性。

語音分析市場趨勢/促進因素：

先進技術的融合

將人工智慧 (AI) 和機器學習 (ML) 等先進技術整合到語音分析解決方案中是推動市場的關鍵因素之一。語音分析軟體利用這些技術來準確解釋人類語言、辨識情緒，甚至根據言語和非言語線索預測客戶行為。人工智慧和機器學習的發展正在實現更複雜的預測能力，從而增強了語音分析帶來的商業價值。此外，這些技術有助於分析即時對話並提供即時見解，企業可以利用這些見解來改善客戶互動。此外，基於雲端的語音分析解決方案提供可擴展性、靈活性和成本效益，並且消除了企業投資和管理大量 IT 基礎設施的需要，使各種規模的組織都可以更輕鬆地進行語音分析。

客戶體驗管理的需求不斷成長

目前，企業越來越注重採用語音分析來理解和增強客戶旅程。語音分析可以深入洞察客戶互動，包括痛點、偏好和滿意度。這種理解使企業能夠提供有針對性的個人化行銷訊息、優惠和建議。使用洞察驅動的策略來改善客戶體驗的趨勢不斷上升，這提供了良好的市場前景。語音分析使企業能夠即時識別客戶提出的重複出現的問題或投訴，並允許企業採取必要的措施來解決這些問題。這種積極主動的方法有助於及時解決客戶問題，減少客戶滿意度並提高客戶忠誠度。

監理合規性

多個行業的監管日益嚴格是推動全球語音分析市場的重要因素。金融、醫療保健和電信等某些行業受到嚴格監管，對資料安全和隱私有嚴格要求。在這些產業中，語音分析工具對於維持合規性是不可或缺的。例如，它們透過監控和分析所有客戶通訊來幫助金融機構遵守《多德弗蘭克法案》等法規。同樣，在醫療保健領域，語音分析可以透過識別敏感患者資訊被不當共享的情況來幫助確保遵守健康保險可移植性和責任法案 (HIPAA)。

語音分析產業細分：

IMARC Group提供了全球語音分析市場報告各細分市場主要趨勢的分析，以及 2023 年至 2028 年全球、區域和國家層面的預測。我們的報告根據類型、部署、企業規模和最終用途對市場進行了分類。

按類型分類：

解決方案

服務

解決方案代表最大的細分市場

該報告根據類型提供了詳細的市場細分和分析。這包括解決方案和服務。根據該報告，解決方案代表了最大的部分。

數位化程度的提高導致資料量激增，需要有效的資料管理和分析工具。語音分析解決方案有助於處理不斷增加的資料量並將其轉化為可行的見解。此外，企業越來越注重提高客戶滿意度，這刺激了對語音分析解決方案的需求。這些解決方案可幫助公司了解客戶行為、識別趨勢並發現問題，使他們能夠提供更好的客戶體驗。

基於服務的語音分析是指與組織中語音分析解決方案的部署、使用、支援和管理相關的一系列服務。他們提供技術支援和定期系統檢查，幫助企業避免停機並及時解決任何問題。此外，他們在實施階段提供必要的支持，並確保語音分析解決方案順利整合到現有系統中。

依部署分解：

本地

基於雲端

本地佔大部分市場佔有率

該報告根據部署提供了詳細的市場細分和分析。這包括本地和基於雲端的。根據該報告，本地佔最大部分。

本地部署是指在組織內部安裝和執行語音分析軟體。它涉及硬體和軟體許可證的獲取以及維護、安全和資料管理的責任。具有嚴格資料安全和隱私法規的行業（例如金融和醫療保健）擴大部署本地語音分析，以提高對其語音分析環境的靈活性和控制力。除此之外，這些語音分析擴大在中小型企業中使用。

按企業規模分類：

中小企業

大型企業

中小型企業 (SME) 代表了市場上最大的應用領域

該報告根據企業規模對市場進行了詳細的細分和分析。這包括中小企業和大型企業。報告指出，中小企業佔據著最大的細分市場。語音分析提供了有關客戶互動、情緒和偏好的寶貴見解，使中小企業能夠更好地了解客戶並相應地客製化他們的產品、服務和客戶支援。透過利用語音分析，中小企業可以提高客戶滿意度和忠誠度，並獲得市場競爭優勢。中小企業通常資源有限，需要最佳化營運以獲得最大效率。語音分析可協助中小企業簡化客戶互動、識別流程瓶頸並提高座席績效。

按最終用途細分：

BFSI

資訊科技和電信

零售

衛生保健

政府

款待

其他

BFSI 擁有最大的市場佔有率

該報告根據最終用途提供了詳細的市場細分和分析。這包括 BFSI、IT 和電信、零售、醫療保健、政府、酒店等。報告顯示，BFSI 佔據最大的市場佔有率。

BFSI 領域擴大使用語音分析，有助於監控客戶交互，以確保遵守法規，例如《多德弗蘭克法案》或支付卡產業資料安全標準 (PCI DSS)。此外，BFSI 部門高度以客戶為中心，提供卓越的客戶體驗是重中之重。語音分析提供了有關客戶互動、情緒和偏好的寶貴見解，使組織能夠了解客戶需求並提高服務品質。除此之外，詐欺偵測和預防在 BFSI 產業中至關重要，語音分析工具可以透過分析客戶對話來識別可疑或詐欺活動。此外，語音分析為 BFSI 領域的市場研究和競爭分析提供了寶貴的資料。這些資訊使 BFSI 機構能夠發現新的市場機會、調整其產品並在競爭格局中保持領先地位。

按地區分類：

北美洲

美國

加拿大

亞太

中國

日本

印度

韓國

澳洲

印尼

其他

歐洲

德國

法國

英國

義大利

西班牙

俄羅斯

其他

拉丁美洲

巴西

墨西哥

其他

中東和非洲

北美表現出明顯的主導地位，佔據最大的語音分析市場佔有率

該報告還對所有主要區域市場進行了全面分析，其中包括北美（美國和加拿大）；亞太地區（中國、日本、印度、韓國、澳洲、印尼等）；歐洲（德國、法國、英國、義大利、西班牙、俄羅斯等）；拉丁美洲（巴西、墨西哥等）；以及中東和非洲。報告稱，北美是最大的市場。

北美建立完善的資訊技術（IT）和電信基礎設施是有利於市場成長的關鍵因素之一。此外，該地區各種領先的全球語音分析解決方案提供商的存在，加上他們在產品創新和增強方面的不斷努力，都有助於市場的成長。除此之外，零售、銀行、金融服務、醫療保健和保險等各行業也擴大使用語音分析解決方案，以改善客戶體驗、確保合規性並獲得有價值的業務見解。此外，公共和私人組織的擴張以及基於雲端的解決方案的不斷採用正在對該地區的市場產生積極影響。

競爭格局：

公司正在投資研發 (R&D)，以增強語音分析解決方案的功能。他們正在整合人工智慧 (AI)、機器學習 (ML)、自然語言處理 (NLP) 和情緒分析等先進技術，以提高語音辨識準確性、情緒分析和預測分析能力。這些進步可以更精確地分析客戶對話並提供更有價值的見解。他們也正在開發針對各行業獨特需求的行業特定語音分析解決方案。例如，他們正在創建專門為 BFSI 行業、醫療保健行業和聯絡中心設計的解決方案。這些行業特定的解決方案結合了專門的功能、合規性監控功能以及與行業特定系統的整合功能，以滿足每個行業的特定需求和監管要求。

該報告對市場競爭格局進行了全面分析。也提供了所有主要公司的詳細資料。市場上的一些主要參與者包括：

阿爾瑪威公司

ASC 技術股份公司

阿瓦亞

卡拉布里奧公司

呼叫礦工

克拉拉布里奇

金馬泰克

OK繃

inContact（NICE 系統）

昂維源公司

營運支出託管

維林特系統公司

最近的發展：

2021 年 9 月，全球業務改善對話分析領導者 CallMiner 宣布，CallMiner Eureka 平台與 Microsoft Azure Speech to Text 結合，預計將提供強大且統一的解決方案。

2022 年 11 月，全球 CX 解決方案供應商 Startek 部署了 Verint 語音分析，為客戶提供世界級的體驗。

本報告回答的關鍵問題：

  • 迄今為止，全球語音分析市場的表現如何，未來幾年將如何表現？
  • 全球語音分析市場的促進因素、限制因素和機會是什麼？
  • 每個促進因素、限制因素和機會對全球語音分析市場有何影響？
  • 主要區域市場有哪些？
  • 哪些國家代表了最具吸引力的語音分析市場？
  • 依類型分類市場是怎麼樣的？
  • 語音分析市場中哪種類型最具吸引力？
  • 基於部署的市場區隔是什麼？
  • 語音分析市場中哪種部署最具吸引力？
  • 依企業規模分類的市場是怎麼樣的？
  • 語音分析市場中最具吸引力的企業規模是多少？
  • 根據最終用途分類的市場是怎樣的？
  • 語音分析市場中最具吸引力的最終用途是什麼？
  • 全球語音分析市場的競爭結構如何？
  • 誰是全球語音分析市場的主要參與者/公司？

本報告回答的關鍵問題：

  • 迄今為止，全球語音分析市場的表現如何，未來幾年將如何表現？
  • 全球語音分析市場的促進因素、限制因素和機會是什麼？
  • 每個促進因素、限制因素和機會對全球語音分析市場有何影響？
  • 主要區域市場有哪些？
  • 哪些國家代表了最具吸引力的語音分析市場？
  • 依類型分類市場是怎麼樣的？
  • 語音分析市場中哪種類型最具吸引力？
  • 基於部署的市場區隔是什麼？
  • 語音分析市場中哪種部署最具吸引力？
  • 依企業規模分類的市場是怎麼樣的？
  • 語音分析市場中最具吸引力的企業規模是多少？
  • 根據最終用途分類的市場是怎樣的？
  • 語音分析市場中最具吸引力的最終用途是什麼？
  • 全球語音分析市場的競爭結構如何？
  • 誰是全球語音分析市場的主要參與者/公司？

目錄

第 1 章：前言

第 2 章：範圍與方法

  • 研究目的
  • 利害關係人
  • 資料來源
    • 主要資源
    • 二手資料
  • 市場預測
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第 3 章：執行摘要

第 4 章：簡介

  • 概述
  • 主要行業趨勢

第 5 章：全球語音分析市場

  • 市場概況
  • 市場業績
  • COVID-19 的影響
  • 市場預測

第 6 章：按類型分類的市場細分

  • 解決方案
    • 市場走向
    • 市場預測
  • 服務
    • 市場走向
    • 市場預測

第 7 章：按部署分類的市場區隔

  • 本地
    • 市場走向
    • 市場預測
  • 基於雲端
    • 市場走向
    • 市場預測

第 8 章：依企業規模分類的市場區隔

  • 中小企業
    • 市場走向
    • 市場預測
  • 大型企業
    • 市場走向
    • 市場預測

第 9 章：依最終用途分類的市場區隔

  • BFSI
    • 市場走向
    • 市場預測
  • 資訊科技和電信
    • 市場走向
    • 市場預測
  • 零售
    • 市場走向
    • 市場預測
  • 衛生保健
    • 市場走向
    • 市場預測
  • 政府
    • 市場走向
    • 市場預測
  • 款待
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 10 章：按地區分類的市場細分

  • 北美洲
    • 美國
      • 市場走向
      • 市場預測
    • 加拿大
      • 市場走向
      • 市場預測
  • 亞太
    • 中國
      • 市場走向
      • 市場預測
    • 日本
      • 市場走向
      • 市場預測
    • 印度
      • 市場走向
      • 市場預測
    • 韓國
      • 市場走向
      • 市場預測
    • 澳洲
      • 市場走向
      • 市場預測
    • 印尼
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 歐洲
    • 德國
      • 市場走向
      • 市場預測
    • 法國
      • 市場走向
      • 市場預測
    • 英國
      • 市場走向
      • 市場預測
    • 義大利
      • 市場走向
      • 市場預測
    • 西班牙
      • 市場走向
      • 市場預測
    • 俄羅斯
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 拉丁美洲
    • 巴西
      • 市場走向
      • 市場預測
    • 墨西哥
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 中東和非洲
    • 市場走向
    • 按國家/地區分類的市場細分
    • 市場預測

第 11 章：SWOT 分析

  • 概述
  • 優勢
  • 弱點
  • 機會
  • 威脅

第 12 章：價值鏈分析

第 13 章：波特五力分析

  • 概述
  • 買家的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第 14 章：價格分析

第15章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • Almawave SpA
    • ASC Technologies AG
    • Avaya
    • Calabrio, Inc.
    • CallMiner
    • Clarabridge
    • GemaTech
    • Genesys
    • inContact (NICE Systems)
    • OnviSource Inc.
    • OPEX Hosting
    • Verint System Inc.
Product Code: SR112023A3884

Abstract

The global speech analytics market size reached US$ 2.2 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 6.9 Billion by 2028, exhibiting a growth rate (CAGR) of 21.0% during 2022-2028. The increasing demand for customer insights, advancements in artificial intelligence and natural language processing technologies, and the escalating need for enhanced customer experience and mitigating potential risks represent some of the key factors driving the market.

Speech analytics is a powerful tool that relies on artificial intelligence technology to analyze and extract useful information from spoken language. It involves the application of various linguistic, phonetic, and statistical methodologies to discern patterns and gain insights from voice data. The growing utilization of speech analytics in call center environments to identify emotions, detect compliance and risk, improve customer service, enhance operations, and drive strategic decision-making is supporting the market growth. Apart from this, by transforming unstructured audio data into structured data, speech analytics offers a valuable resource for improving customer satisfaction, enhancing employee performance, and identifying growth opportunities. Moreover, its capabilities extend beyond simple transcription, allowing for sentiment analysis, keyword spotting, and trend detection. As a result, business intelligence uses speech analytics to understand customers better and optimize operational efficiency.

The growing emphasis of organizations on improving customer experience as a means of differentiation is leading to the escalating demand for solutions like speech analytics to provide valuable insights into customer behaviors and preferences. Additionally, the increasing need for compliance and risk management is encouraging companies to adopt technologies like speech analytics to ensure compliance and mitigate potential risks. Apart from this, with the increasing use of various communication channels, organizations are focusing on an omnichannel strategy to ensure a consistent and seamless customer experience. Furthermore, there is an exponential increase in data volume due to digital transformation initiatives across industries, which is driving the need for technologies like speech analytics to manage and gain insights from this data effectively. Moreover, the integration of artificial intelligence (AI), machine learning, and other advanced technologies is improving the efficacy and accuracy of speech analytics.

Speech Analytics Market Trends/Drivers:

Integration of advanced technologies

The integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML) into speech analytic solutions represents one of the key factors driving the market. Speech analytics software leverages these technologies to accurately interpret human language, identify emotions, and even predict customer behavior based on verbal and non-verbal cues. The evolution of AI and ML is enabling more sophisticated predictive capabilities, enhancing the business value derived from speech analytics. Furthermore, these technologies help analyze real-time conversations and offer immediate insights that businesses can use to improve customer interactions as they occur. Moreover, cloud-based speech analytics solutions offer scalability, flexibility, and cost-effectiveness and eliminate the need for businesses to invest in and manage extensive IT infrastructure, making speech analytics more accessible to organizations of all sizes.

Growing need for customer experience management

Presently, businesses are increasingly focusing on the adoption of speech analytics to understand and enhance the customer journey. Speech analytics provides in-depth insights into customer interactions, including pain points, preferences, and satisfaction levels. This understanding enables businesses to deliver targeted and personalized marketing messages, offers, and recommendations. The rising trend of using insights-driven strategies to improve customer experience is offering a favorable market outlook. Speech analytics enables businesses to identify recurring issues or complaints raised by customers in real time and allows companies to take required measures to address them. This proactive approach helps in resolving customer problems promptly, reducing customer dissatisfaction, and increasing customer loyalty.

Regulatory compliance

The increasing rigor of regulations across multiple industries is a significant factor driving the global speech analytics market. Certain sectors like finance, healthcare, and telecommunications are heavily regulated, with stringent requirements for data security and privacy. In these industries, speech analytics tools are indispensable for maintaining compliance. For example, they help financial institutions comply with regulations such as the Dodd-Frank Act by enabling the monitoring and analysis of all customer communications. Similarly, in the healthcare sector, speech analytics can help ensure adherence to the health insurance portability and accountability act (HIPAA) by identifying instances of sensitive patient information being shared improperly.

Speech Analytics Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global speech analytics market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on type, deployment, enterprise size and end use.

Breakup by Type:

Solution

Service

Solution represents the largest market segment

The report has provided a detailed breakup and analysis of the market based on the type. This includes solution and service. According to the report, solution represented the largest segment.

The surge in the volume of data due to increased digitalization requires effective tools for data management and analysis. Speech analytics solutions aid in handling this increasing data volume and transforming it into actionable insights. Additionally, businesses are increasingly focusing on improving customer satisfaction, which is catalyzing the demand for speech analytics solutions. These solutions help companies understand customer behavior, identify trends, and spot issues, enabling them to deliver better customer experiences.

Service-based speech analytics refers to the array of services associated with the deployment, usage, support, and management of speech analytics solutions in an organization. They offer technical support and regular system checks that help businesses avoid downtime and resolve any issues promptly. Additionally, they provide necessary support during the implementation phase and ensure a smooth integration of speech analytics solutions into existing systems.

Breakup by Deployment:

On-premises

Cloud-based

On-premises accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the deployment. This includes on-premises and cloud-based. According to the report, on-premises represented the largest segment.

On-premises deployment refers to the installation and operation of speech analytics software within the premises of an organization. It involves the acquisition of hardware and software licenses and the responsibility for maintenance, security, and data management. There is a rise in the deployment of on-premises speech analytics across industries with strict data security and privacy regulations, such as finance, and healthcare for greater flexibility and control over their speech analytics environment. Apart from this, these speech analytics are increasingly used in small and medium-sized enterprises.

Breakup by Enterprise Size:

Small and Medium Enterprises

Large Enterprises

Small and medium enterprises (SMEs) represent the largest application segment in the market

The report has provided a detailed breakup and analysis of the market based on enterprise size. This includes small and medium enterprises and large enterprises. According to the report, small and medium enterprises hold the largest market segment. Speech analytics provides valuable insights into customer interactions, sentiments, and preferences, enabling SMEs to understand their customers better and tailor their products, services, and customer support accordingly. By leveraging speech analytics, SMEs can enhance customer satisfaction, loyalty, and gain a competitive edge in the market. SMEs often have limited resources and need to optimize their operations for maximum efficiency. Speech analytics helps SMEs streamline their customer interactions, identify process bottlenecks, and improve agent performance.

Breakup by End Use:

BFSI

IT and Telecommunication

Retail

Healthcare

Government

Hospitality

Others

BFSI holds the largest market share

The report has provided a detailed breakup and analysis of the market based on end use. This includes BFSI, IT and telecommunication, retail, healthcare, government, hospitality, and others. According to the report, BFSI accounted for the largest market share.

The increasing use of speech analytics in the BFSI sector helps in monitoring customer interactions to ensure adherence to regulations, such as the Dodd-Frank Act or the Payment Card Industry Data Security Standard (PCI DSS). Additionally, the BFSI sector is highly customer-centric, and delivering exceptional customer experiences is a top priority. Speech analytics provides valuable insights into customer interactions, sentiments, and preferences, enabling organizations to understand customer needs and enhance service quality. Apart from this, fraud detection and prevention are paramount in the BFSI industry, and speech analytics tools can identify suspicious or fraudulent activities by analyzing customer conversations. Furthermore, speech analytics provides valuable data for market research and competitive analysis within the BFSI sector. This information enables BFSI institutions to identify new market opportunities, adapt their offerings, and stay ahead in a competitive landscape.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest speech analytics market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represented the largest market.

The establishment of well-developed information technology (IT) and telecommunications infrastructure in North America represents one of the key factors favoring the market growth. Additionally, the presence of various leading global providers of speech analytics solutions in the region, coupled with their continuous efforts in product innovation and enhancement is contributing to the market growth. Apart from this, there is a rise in the use of speech analytics solutions across various industries, such as retail, banking, financial services, healthcare, and insurance, to improve customer experience, ensure compliance, and gain valuable business insights. Furthermore, the expansion of public and private organizations, along with the rising adoption of cloud-based solutions is positively influencing the market in the region.

Competitive Landscape:

Companies are investing in research and development (R&D) to enhance the capabilities of speech analytics solutions. They are incorporating advanced technologies, such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and sentiment analysis to improve speech recognition accuracy, sentiment analysis, and predictive analytics capabilities. These advancements enable more precise analysis of customer conversations and deliver more valuable insights. They are also developing industry-specific speech analytics solutions tailored to the unique requirements of various sectors. For example, they are creating solutions designed specifically for the BFSI industry, healthcare sector, and contact centers. These industry-specific solutions incorporate specialized functionalities, compliance monitoring features, and integration capabilities with industry-specific systems to address the specific needs and regulatory requirements of each sector.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Almawave S.p.A.

ASC Technologies AG

Avaya

Calabrio, Inc.

CallMiner

Clarabridge

GemaTech

Genesys

inContact (NICE Systems)

OnviSource Inc.

OPEX Hosting

Verint System Inc.

Recent Developments:

In September 2021, CallMiner, a global leader of conversation analytics for business improvement, announced that the CallMiner Eureka Platform combined with Microsoft Azure Speech to Text is expected to deliver a powerful and unified solution.

In November 2022, Global CX Solutions provider Startek deployed Verint Speech Analytics to enable world-class experiences for customers.

Key Questions Answered in This Report:

  • How has the global speech analytics market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global speech analytics market?
  • What is the impact of each driver, restraint, and opportunity on the global speech analytics market?
  • What are the key regional markets?
  • Which countries represent the most attractive speech analytics market?
  • What is the breakup of the market based on the type?
  • Which is the most attractive type in the speech analytics market?
  • What is the breakup of the market based on the deployment?
  • Which is the most attractive deployment in the speech analytics market?
  • What is the breakup of the market based on the enterprise size?
  • Which is the most attractive enterprise size in the speech analytics market?
  • What is the breakup of the market based on the end use?
  • Which is the most attractive end use in the speech analytics market?
  • What is the competitive structure of the global speech analytics market?
  • Who are the key players/companies in the global speech analytics market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Speech Analytics Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Solution
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Service
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Deployment

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Enterprise Size

  • 8.1 Small and Medium Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Large Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by End Use

  • 9.1 BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 IT and Telecommunication
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Retail
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Healthcare
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Government
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Hospitality
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Almawave S.p.A.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
    • 15.3.2 ASC Technologies AG
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
      • 15.3.2.3 Financials
    • 15.3.3 Avaya
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4 Calabrio, Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 CallMiner
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 Clarabridge
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 GemaTech
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
    • 15.3.8 Genesys
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
    • 15.3.9 inContact (NICE Systems)
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
    • 15.3.10 OnviSource Inc.
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
    • 15.3.11 OPEX Hosting
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio
    • 15.3.12 Verint System Inc.
      • 15.3.12.1 Company Overview
      • 15.3.12.2 Product Portfolio
      • 15.3.12.3 Financials
      • 15.3.12.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Speech Analytics Market: Major Drivers and Challenges
  • Figure 2: Global: Speech Analytics Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Speech Analytics Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Speech Analytics Market: Breakup by Type (in %), 2022
  • Figure 5: Global: Speech Analytics Market: Breakup by Deployment (in %), 2022
  • Figure 6: Global: Speech Analytics Market: Breakup by Enterprise Size (in %), 2022
  • Figure 7: Global: Speech Analytics Market: Breakup by End Use (in %), 2022
  • Figure 8: Global: Speech Analytics Market: Breakup by Region (in %), 2022
  • Figure 9: Global: Speech Analytics (Solution) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 10: Global: Speech Analytics (Solution) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 11: Global: Speech Analytics (Service) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 12: Global: Speech Analytics (Service) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 13: Global: Speech Analytics (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 14: Global: Speech Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 15: Global: Speech Analytics (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 16: Global: Speech Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 17: Global: Speech Analytics (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 18: Global: Speech Analytics (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 19: Global: Speech Analytics (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 20: Global: Speech Analytics (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 21: Global: Speech Analytics (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 22: Global: Speech Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 23: Global: Speech Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 24: Global: Speech Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 25: Global: Speech Analytics (Retail) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 26: Global: Speech Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 27: Global: Speech Analytics (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 28: Global: Speech Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 29: Global: Speech Analytics (Government) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 30: Global: Speech Analytics (Government) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 31: Global: Speech Analytics (Hospitality) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 32: Global: Speech Analytics (Hospitality) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 33: Global: Speech Analytics (Other End Uses) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 34: Global: Speech Analytics (Other End Uses) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 35: North America: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 36: North America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 37: United States: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 38: United States: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 39: Canada: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 40: Canada: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 41: Asia-Pacific: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 42: Asia-Pacific: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 43: China: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 44: China: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 45: Japan: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 46: Japan: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 47: India: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 48: India: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 49: South Korea: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 50: South Korea: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 51: Australia: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 52: Australia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 53: Indonesia: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 54: Indonesia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 55: Others: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 56: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 57: Europe: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 58: Europe: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 59: Germany: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 60: Germany: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 61: France: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 62: France: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 63: United Kingdom: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 64: United Kingdom: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 65: Italy: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 66: Italy: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 67: Spain: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 68: Spain: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 69: Russia: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 70: Russia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 71: Others: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 72: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 73: Latin America: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 74: Latin America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 75: Brazil: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 76: Brazil: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 77: Mexico: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 78: Mexico: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 79: Others: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 80: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 81: Middle East and Africa: Speech Analytics Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 82: Middle East and Africa: Speech Analytics Market: Breakup by Country (in %), 2022
  • Figure 83: Middle East and Africa: Speech Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 84: Global: Speech Analytics Industry: SWOT Analysis
  • Figure 85: Global: Speech Analytics Industry: Value Chain Analysis
  • Figure 86: Global: Speech Analytics Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Speech Analytics Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Speech Analytics Market Forecast: Breakup by Type (in Million US$), 2023-2028
  • Table 3: Global: Speech Analytics Market Forecast: Breakup by Deployment (in Million US$), 2023-2028
  • Table 4: Global: Speech Analytics Market Forecast: Breakup by Enterprise Size (in Million US$), 2023-2028
  • Table 5: Global: Speech Analytics Market Forecast: Breakup by End Use (in Million US$), 2023-2028
  • Table 6: Global: Speech Analytics Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 7: Global: Speech Analytics Market: Competitive Structure
  • Table 8: Global: Speech Analytics Market: Key Players