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市場調查報告書
商品編碼
1387119

客戶成功管理市場報告：2030 年趨勢、預測與競爭分析

Customer Success Management Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 Pages | 商品交期: 3個工作天內

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簡介目錄

客戶成功管理趨勢和預測

預計到 2030 年，全球客戶成功管理市場將達到 36 億美元，2024 年至 2030 年複合年成長率為 15.8%。該市場的主要驅動力是對個人化客戶體驗的需求不斷成長、基於訂閱的業務模式的興起以及擴大使用雲端基礎的解決方案來增強客戶成功管理。全球客戶成功管理市場的未來看起來充滿希望，醫療保健、零售、BFSI、IT/通訊和政府市場都充滿機會。

客戶成功管理市場洞察

Lucintel 預測，由於客戶維繫的重要性日益增加以及雲端基礎運算技術的日益採用，客戶體驗管理在預測期內仍將是最大的區隔市場。

預計由於競爭加劇和降低成本的壓力，以及對追蹤客戶旅程和降低客戶解約率的高級分析解決方案的需求不斷成長，北美在預測期內仍將是最大的地區。

本報告回答了 11 個關鍵問題：

  • Q.1. 區隔市場中最有前途和高成長的機會是什麼？
  • Q.2.哪個區隔市場將以更快的速度成長？為什麼？
  • Q.3.哪些地區未來會出現更快的成長？為什麼？
  • Q.4. 影響市場動態的主要因素有哪些？市場的主要課題和商業風險是什麼？
  • Q.5. 這個市場的商業風險和競爭威脅是什麼？
  • Q.6.這個市場有哪些新趨勢？為什麼？
  • Q.7.市場客戶需求有何改變？
  • Q.8. 該市場有哪些新發展以及哪些公司處於領先地位？
  • Q.9.這個市場的主要企業有哪些？主要企業採取哪些策略配合措施來發展業務？
  • Q.10. 該市場上的競爭產品有哪些？由於材料或產品替代而導致市場佔有率下降的威脅有多大？
  • Q.11.過去五年發生了哪些併購事件，對產業產生了哪些影響？

目錄

第1章執行摘要

第2章全球客戶成功管理市場：市場動態

  • 簡介、背景、分類
  • 供應鏈
  • 產業促進因素與課題

第3章 2018-2030年市場趨勢及預測分析

  • 宏觀經濟趨勢（2018-2023）與預測（2024-2030）
  • 全球客戶成功管理市場趨勢（2018-2023）與預測（2024-2030）
  • 依部署模式分類的全球客戶成功管理市場
    • 雲
    • 本地
  • 依組織規模分類的全球客戶成功管理市場
    • 中小企業
    • 主要企業
  • 依應用分類的全球客戶成功管理市場
    • 銷售和行銷管理
    • 客戶經驗管理
    • 風險與合規管理
    • 其他
  • 依最終用途分類的全球客戶成功管理市場
    • 衛生保健
    • 零售
    • BFSI
    • 資訊科技和通訊
    • 政府
    • 其他

第4章 2018-2030年區域市場趨勢及預測分析

  • 依地區分類的全球客戶成功管理市場
  • 北美客戶成功管理市場
  • 歐洲客戶成功管理市場
  • 亞太地區客戶成功管理市場
  • 其他區域客戶成功管理市場

第5章競爭分析

  • 產品系列分析
  • 營運整合
  • 波特五力分析

第6章 成長機會與策略分析

  • 成長機會分析
    • 依部署模式分類的全球客戶成功管理市場成長機會
    • 依組織規模分類的全球客戶成功管理市場成長機會
    • 全球客戶成功管理市場成長機會（依應用）
    • 全球客戶成功管理市場成長機會（依最終用途）
    • 依地區分類的全球客戶成功管理市場成長機會
  • 全球客戶成功管理市場的新興趨勢
  • 戰略分析
    • 新產品開發
    • 擴大全球客戶成功管理市場的能力
    • 全球客戶成功管理市場的合併、收購和合資企業
    • 認證和許可

第7章主要企業概況

  • Gainsight
  • Salesforce.com
  • UserIQ
  • IBM
  • Open Text
簡介目錄

Customer Success Management Trends and Forecast

The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets. The global customer success management market is expected to reach an estimated $3.6 billion by 2030 with a CAGR of 15.8% from 2024 to 2030. The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

A more than 150-page report is developed to help in your business decisions.

Customer Success Management by Segment

The study includes a forecast for the global customer success management by deployment mode, size of organization, application, end use, and region.

Customer Success Management Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Cloud
  • On Premises

Customer Success Management Market by Size of Organization [Shipment Analysis by Value from 2018 to 2030]:

  • Small And Medium Enterprise
  • Large Enterprise

Customer Success Management Market by Application [Shipment Analysis by Value from 2018 to 2030]:

  • Sales And Marketing Management
  • Customer Experience Management
  • Risk And Compliance Management
  • Others

Customer Success Management Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

  • Healthcare
  • Retail
  • BFSI
  • Information Technology And Telecom
  • Government
  • Others

Customer Success Management Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Customer Success Management Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer success management companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer success management companies profiled in this report include-

  • Gainsight
  • Salesforce.Com
  • UserIQ
  • IBM
  • Open Text

Customer Success Management Market Insights

Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Features of the Global Customer Success Management Market

Market Size Estimates: Customer success management market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Customer success management market size by various segments, such as by deployment mode, size of organization, application, end use, and region in terms of value ($B).

Regional Analysis: Customer success management market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different deployment mode, size of organization, application, end use, and regions for the customer success management market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer success management market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the customer success management market size?

Answer: The global customer success management market is expected to reach an estimated $3.6 billion by 2030.

Q.2 What is the growth forecast for customer success management market?

Answer: The global customer success management market is expected to grow with a CAGR of 15.8% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the customer success management market?

Answer: The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

Q4. What are the major segments for customer success management market?

Answer: The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets.

Q5. Who are the key customer success management market companies?

Answer: Some of the key customer success management companies are as follows:

  • Gainsight
  • Salesforce.Com
  • UserIQ
  • IBM
  • Open Text

Q6. Which customer success management market segment will be the largest in future?

Answer: Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

Q7. In customer success management market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the customer success management market by deployment mode (cloud and on premises), size of organization (small and medium enterprise and large enterprise), application (sales and marketing management, customer experience management, risk and compliance management, and others), end use (healthcare, retail, BFSI, information technology and telecom, government, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Customer Success Management Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Customer Success Management Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Customer Success Management Market by Deployment Mode
    • 3.3.1: Cloud
    • 3.3.2: On premises
  • 3.4: Global Customer Success Management Market by Size of Organization
    • 3.4.1: Small and Medium Enterprise
    • 3.4.2: Large enterprise
  • 3.5: Global Customer Success Management Market by Application
    • 3.5.1: Sales and Marketing Management
    • 3.5.2: Customer Experience Management
    • 3.5.3: Risk and Compliance Management
    • 3.5.4: Others
  • 3.6: Global Customer Success Management Market by End Use
    • 3.6.1: Healthcare
    • 3.6.2: Retail
    • 3.6.3: BFSI
    • 3.6.4: Information Technology and Telecom
    • 3.6.5: Government
    • 3.6.6: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Customer Success Management Market by Region
  • 4.2: North American Customer Success Management Market
    • 4.2.1: North American Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.2.2: North American Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.3: European Customer Success Management Market
    • 4.3.1: European Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.3.2: European Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.4: APAC Customer Success Management Market
    • 4.4.1: APAC Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.4.2: APAC Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.5: ROW Customer Success Management Market
    • 4.5.1: ROW Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.5.2: ROW Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Customer Success Management Market by Deployment Mode
    • 6.1.2: Growth Opportunities for the Global Customer Success Management Market by Size of Organization
    • 6.1.3: Growth Opportunities for the Global Customer Success Management Market by Application
    • 6.1.4: Growth Opportunities for the Global Customer Success Management Market by End Use
    • 6.1.5: Growth Opportunities for the Global Customer Success Management Market by Region
  • 6.2: Emerging Trends in the Global Customer Success Management Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Customer Success Management Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Success Management Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Gainsight
  • 7.2: Salesforce.com
  • 7.3: UserIQ
  • 7.4: IBM
  • 7.5: Open Text