客戶經驗管理(CXM)市場:各零件，各部署，各組織規模，接觸點，各用途，各地區 - 規模，佔有率，展望，機會分析，2023-2030年

Customer Experience Management Market, By Component (Solutions, Services ), By Deployment, By Organization Size, By Touch point, By Application, and By Geography - Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

出版日期: 2023年04月27日 | 出版商:

Coherent Market Insights | 英文 154 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

市場動態:

對基於雲的 CRM 系統的需求不斷增長預計將在預測期內推動全球客戶體驗管理 (CXM) 市場的增長。這些系統使企業能夠在任何地方、任何設備上存儲數據並提供對客戶數據的訪問，並且比本地部署更具成本效益。

然而，缺乏創新、與數據隱私和安??全相關的問題預計將阻礙預測期內全球客戶體驗管理（CXM）市場的增長。

本調查的主要特徵

本報告提供以2021年為基準年的預測期間（2022-2030 年）之全球客戶經驗管理(CXM)市場的市場規模和復合年增長率（CAGR %）相關的詳細分析。
並闡明不同部門市場的潛在收入機會，說明該市場具有魅力的投資主張矩陣。
同時並提供市場推動因素和限制、機會、新產品發佈或批准、市場趨勢、區域前景和主要參與者採用的競爭戰略等重要考察。
並基於企業亮點，各類型投資組合、主要焦點、財務業績和市場策略等參數，介紹全球客戶經驗管理(CXM)市場的主要參與者之企業簡介。
藉由該報告提供的洞察，將能幫助營銷人員和公司高管能夠就未來的產品發佈、類型升級、市場擴張和營銷策略做出明智的決策。
全球客戶經驗管理(CXM)市場報告配合該行業的各種利益相關者，包括投資者、供應商、產品製造商、分銷商、新進入者和金融分析師。
利益相關者可以透過全球客戶經驗管理(CXM)市場用於分析的各種戰略矩陣來幫助他們更容易做下決策。

Customer experience management (CXM) solutions help to improve consumer loyalty by enhancing the user experience, improving the efficiency of the organization's human resources, and reducing operational costs. They also allow organizations to gain insights into their customers' behavior and preferences, allowing them to provide more personalized services. The right customer experience management technology can help businesses turn data into insights and then automate actions based on them. This is critical to maximizing the value of the customer data and improving the business performance in the long run.

Market Dynamics:

The increased demand for cloud-based CRM systems is expected to drive growth of the global customer experience management market over the forecast period. These systems allow companies to store data and provide access to customer data from any location and device, and are cost-effective compared with on-premises models.

However, lack of innovation, and issues regarding data privacy and security are the factors expected to hinder growth of the global customer experience management market over the forecast period.

Key features of the study:

This report provides in-depth analysis of the global customer experience management market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
It profiles key players in the global customer experience management market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
Key companies covered as a part of this study include MaritzCX Research LLC (Inmoment LLC), Adobe Inc., Medallia Inc., Oracle Corporation, Clarabridge, SAP SE, Sitecore, IBM Corporation, Zendesk, Avaya Inc., Open Text Corporation, Verint Systems Inc., and Tech Mahindra
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
The global customer experience management market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global customer experience management market

Detailed Segmentation:

Global Customer Experience Management Market, By Component
- Solutions
- Services
- Professional Services
- Managed Services
Global Customer Experience Management Market, By Deployment
- Cloud
- On-premise
Global Customer Experience Management Market, By Organization Size
- SMEs
- Large Enterprises
Global Customer Experience Management Market, By Touchpoint
- Telephone
- Email
- Web
- Social Media
- Other Touchpoints
Global Customer Experience Management Market, By Application
- BFSI
- Retail
- IT and Telecommunications
- Healthcare
- Manufacturing
- Government
- Travel and Transportation
- Other Applications
Global Customer Experience Management Market, By Geography
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa
Company Profiles:
- Adobe Inc.
- Oracle Corporation
- SAP SE
- IBM Corporation
- Avaya Inc.
- Verint Systems Inc.
- Tech Mahindra
- Open Text Corporation.
- Zendesk
- Sitecore
- Clarabridge
- Medallia Inc.
- MaritzCX Research LLC (Inmoment LLC)

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snapshot, By Component
- Market Snapshot, By Deployment
- Market Snapshot, By Organization Size
- Market Snapshot, By Touch point
- Market Snapshot, By Application
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Drivers
Increasing adoption of automation, cloud-based technology, and advanced analytics
Rising demand for personalized customer
- Restraints
Issues regarding data privacy and security
Increasing regulatory compliance
- Opportunities
Growing adoption of AI
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER's Analysis
Merger and Acquisition Scenario

4. Global Customer Experience Management Market - Impact of Coronavirus (COVID-19) Pandemic

COVID-19 Epidemiology
Supply Side and Demand Side Analysis
Economic Impact

5. Global Customer Experience Management Market , By Component, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
Solutions
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Professional Services
Managed Services

6. Global Customer Experience Management Market , By Deployment, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
Cloud
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
On-premise
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

7. Global Customer Experience Management Market , By Organization Size, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
SMEs
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Large Enterprises
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

8. Global Customer Experience Management Market , By Touchpoint, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
Telephone
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Email
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Web
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Social Media
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Other Touchpoints
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

9. Global Customer Experience Management Market , By Application, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
BFSI
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Retail
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
IT and Telecommunications
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Healthcare
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Manufacturing
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Government
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Travel and Transportation
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Other Applications
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

10. Global Customer Experience Management Market , By Region, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, By Country, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, For Country 2017-2030
- Country Trends
North America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Europe
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Asia Pacific
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Latin America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Middle East & Africa
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)

11. Competitive Landscape

Adobe Inc.
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Oracle Corporation
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
SAP SE
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
IBM Corporation
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Avaya Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Verint Systems Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Tech Mahindra
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Open Text Corporation.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Zendesk
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Sitecore
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Analyst Views