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北美移動現場服務管理市場持續擴展的機會:到2025年的預測

North American Mobile Field Service Management Market Continues to Offer Expansion Opportunities: Forecast to 2025

出版商 Frost & Sullivan 商品編碼 951770
出版日期 內容資訊 英文 61 Pages
商品交期: 最快1-2個工作天內
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北美移動現場服務管理市場持續擴展的機會:到2025年的預測 North American Mobile Field Service Management Market Continues to Offer Expansion Opportunities: Forecast to 2025
出版日期: 2020年07月07日內容資訊: 英文 61 Pages
簡介

現場服務管理解決方案使遠程服務工作者可以實時接收和發送與工作有關的信息和指南。這些功能繼續為市場增長做出貢獻,到2025年,收入預計將增長到40億美元以上。此外,移動現場服務管理(FSM)的 "移動性" 組件將繼續增強FSM產品,擴展FSM的潛在市場並將新的尖端技術和合作夥伴關係引入FSM生態系統。通過移動訪問FSM功能可以提高技術人員的知名度,減少文書工作並提高客戶滿意度。

該報告調查了北美移動現場服務管理市場,並提供了有關市場趨勢,收入和收益預測分析,增長和約束,價格預測,競爭態勢以及關鍵公司概況的信息。

內容

行政儀表板

  • 該調查回答的主要問題
  • 市場增長機會

戰略命令

  • 成長困難
  • Strategic Imperative 8
  • 市場中戰略問題的影響
  • 增長機會:Pipeline Engine增長的動力

增長機會分析

  • 分析範圍
  • 主要競爭對手
  • 市場趨勢
  • 主要增長指標
  • 分銷渠道
  • 生長因子
  • 抑制因子
  • 預測先決條件
  • 收入和用戶預測
  • 收入預測分析
  • 價格預測
  • 價格趨勢和預測分析
  • 競爭環境
  • 按等級劃分的收入分配
  • Actsoft
  • AT&T
  • Comtech
  • FieldAware
  • Fleet Complete
  • GoCanvas
  • IFS
  • JotForm
  • Oracle Corporation
  • ProntoForms
  • Salesforce
  • SAP
  • ServiceMax
  • ServicePower
  • Sprint
  • TELUS
  • Trimble
  • Verizon

增長機會

  • 為FSM提供商和渠道創造新收入來源的行業解決方案(2020年)
  • 利用5G定義更高級別的FSM功能(2020)
  • 加強預測性和預防性現場服務能力,以優化服務體驗並提高盈利能力(2020年)
  • 實施售後溝通戰略以增加銷售機會(2020)
  • 通過優化FSM解決方案集成,更快的服務響應間隔和利潤增長來提高客戶滿意度(2020年)

下一步

目錄
Product Code: K4A0-65

Evolving Field Service Environment, 5G, COVID-19 Poised to Have Significant Impact

This study examines the North American mobile field service management market. Mobile FSM solutions are software applications that leverage a variety of technologies (geolocation, artificial intelligence, digital forms, etc.) on smartphones, tablets, rugged devices, and wearables in order to locate, manage, automate and/or optimize field-based service workers and their tasks.

Mobilized field service management solutions enable the remote service worker to receive and transmit work-related information and guidance on a real-time basis. These capabilities contribute to a continued growth market, with revenues projected to grow to over $4 billion by 2025.

In this study, key market trends, adoption dynamics, the competitive landscape, potential growth opportunities, and revenue and user forecasts are defined and discussed.

FSM's mobility component continues to enhance the FSM offer, expand the FSM addressable market, and introduce new cutting-edge technologies and partnerships to the FSM ecosystem. Mobile access to FSM capabilities increases technician visibility, accelerates first time repair rates, reduced paperwork, and increases customer satisfaction. Current mobile FSM solution users will want to remain current on product enhancements and the evolving mix of industry players. High-potential new users-such as those in home healthcare, utilities, public safety, real estate, etc.-should be aware of FSM as a competitive differentiation opportunity. All stakeholders are advised to track trends, partnership opportunities, and customer needs.

Challenges to growth in this sector include: 1) Concerns regarding the cost of the mobilized FSM solution, 2) Fear that the integration process, especially with older legacy systems, will become too difficult and costly, 3) Worker resistance if the solution proves difficult to use, 4) A lingering lack of customer awareness regarding product and vendor alternatives, 5) Worries regarding data security, and 6) At least during 2020-2021, the COVID-19 dampening effect on FSM sales.

Key Issues Addressed:

  • How is the Mobile FSM solution category evolving? Which market trends are particularly relevant? How can providers establish a competitive advantage?
  • Who are the current key participants (vendors and channels) in this sector? What major mergers and acquisitions have recently taken place?
  • Which industries are ripe for more vertical-specific Mobile FSM iterations?
  • What are the near-term Mobile FSM preferences and plans of businesses with field service workers? (Source: Frost & Sullivan's recent Global Digital Solutions Survey)
  • How large is the Mobile FSM market? How will it grow over the next 5 years? What impact is the COVID-19 virus expected to have on uptake?

Table of Contents

Executive Dashboard

  • Key Questions this Study will Answer
  • Top 5 Growth Opportunities in the Mobilized Field Service Management (FSM) Market

Strategic Imperatives

  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top Three Strategic Imperatives on the Mobile Field Service Management Market
  • Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Opportunity Analysis, Mobile Field Service Management

  • Mobile Field Service Management Scope of Analysis
  • Mobile Field Service Management Scope of Analysis (continued)
  • Key Competitors for Mobile Field Service Management
  • Market Trends for Mobile Field Service Management
  • Market Trends for Mobile Field Service Management (continued)
  • Market Trends for Mobile Field Service Management (continued)
  • Key Growth Metrics
  • Distribution Channels for Mobile Field Service Management
  • Growth Drivers for Mobile Field Service Management
  • Growth Restraints for Mobile Field Service Management
  • Forecast Assumptions, Mobile Field Service Management
  • Revenue and User Forecast, Mobile Field Service Management
  • Revenue Forecast Analysis, Mobile Field Service Management
  • Pricing Forecast, Mobile Field Service Management
  • Pricing Trends and Forecast Analysis, Mobile Field Service Management
  • Competitive Environment, Mobile Field Service Management
  • Revenue Share by Tiers, Mobile Field Service Management
  • Actsoft
  • AT&T
  • Comtech
  • FieldAware
  • Fleet Complete
  • GoCanvas
  • IFS
  • JotForm
  • Oracle Corporation
  • ProntoForms
  • Salesforce
  • SAP
  • ServiceMax
  • ServicePower
  • Sprint
  • TELUS
  • Trimble
  • Verizon

Growth Opportunity Universe, Mobile Field Service Management

  • Growth Opportunity 1: Vertical-Specific Solutions to Create New Revenue Streams for FSM Providers and Their Channels, 2020
  • Growth Opportunity 1: Vertical-Specific Solutions to Create New Revenue Streams for FSM Providers and Their Channels, 2020 (continued)
  • Growth Opportunity 2: Leveraging the Power of 5G to Define a New Level of FSM Capabilities, 2020
  • Growth Opportunity 2: Leveraging the Power of 5G to Define a New Level of FSM Capabilities, 2020 (continued)
  • Growth Opportunity 3: Sharpening Predictive and Proactive Field Service Capabilities to Optimize the Service Experience and Increase Profitability, 2020
  • Growth Opportunity 3: Sharpening Predictive and Proactive Field Service Capabilities to Optimize the Service Experience and Increase Profitability, 2020 (continued)
  • Growth Opportunity 4: Implementing a High-Touch Post-Sale Communications Strategy to Uncover and Capture Incremental Sales Opportunities, 2020
  • Growth Opportunity 4: Implementing a High-Touch Post-Sale Communications Strategy to Uncover and Capture Incremental Sales Opportunities, 2020 (continued)
  • Growth Opportunity 5: Optimizing FSM Solution Integration to Increase Customer Satisfaction, Expedite Service Response Intervals, and Grow Profits, 2020
  • Growth Opportunity 5: Optimizing FSM Solution Integration to Increase Customer Satisfaction, Expedite Service Response Intervals, and Grow Profits, 2020 (continued)

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