市場調查報告書
商品編碼
946449

Smart Advisor市場增長,趨勢,預測(2020-2025)

Smart Advisor Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

出版日期: | 出版商: Mordor Intelligence Pvt Ltd | 英文 102 Pages | 商品交期: 2-3個工作天內

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  • 全貌
  • 簡介
  • 目錄
簡介

預計智能顧問市場在預測期內(2020-2025年)將以20.3%的複合年增長率增長。 多年來,新興經濟體中的富裕中產階級對財富諮詢的需求不斷增長。此外,全球高淨值(HNWI)人數已顯著增長,使其成為採用智能顧問解決方案的關鍵驅動力之一。現在,原材料成本是任何行業中最重要的成本,因此管理庫存和採購以避免損失非常重要。結果,引入了智能顧問解決方案以支持複雜的成本管理。 COVID-19的爆發導致經濟衰退,需要管理業務成本和投資。預計到2020年底市場將恢復正常。

本報告調查智能顧問市場,分析市場概況,市場增長因素和障礙因素,按報價,最終用戶和地區劃分的市場規模變化和預測,競爭情況以及我們提供全面的信息,例如概況和市場機會。

內容

第1章簡介

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 市場增長因素
    • 對智能客戶參與的快速需求
    • 對醫療保健成本管理自動化的需求
    • 滲透雲計算,集成網站和移動應用程序
  • 市場障礙
    • 可用性以及缺乏意識和信息作為分析加載項
  • 產業價值鏈分析
  • 產業的吸引力-波特的四力分析
    • 對新進入者的威脅
    • 買方/消費者的議價能力
    • 供應商議價能力
    • 替代產品的威脅
    • 加劇競爭
  • 評估COVID-19的市場影響

第5章新興技術的趨勢

第6章市場細分

  • 按報價
    • 軟件
    • 服務
  • 按最終用戶
    • BFSI
    • 零售
    • 旅行/熱情好客
    • 政府
    • 其他(保健,家用電器)
  • 按地區
    • 北美
    • 歐洲
    • 亞太地區
    • 其他地區

第7章競爭情況

  • 公司簡介*
    • IBM Corporation
    • eGain Corporation
    • Creative Virtual Pvt Ltd.
    • CX Company Limited
    • 24/7 Customer Inc.
    • Nuance Communications Inc.
    • Artificial Solutions International AB
    • Next IT Corporation
    • Speakoit Inc.
    • Codebaby Corporation

第8章 投資分析

第9章 市場機會及未來動向

目錄
Product Code: 70299

The smart advisors market is expected to register a CAGR of 20.3% over the forecast period (2021-2026). The smart advisor is an innovative digital investor communication platform for financial advisors. This platform allows investment professionals to access and deliver relevant documents to investors required for regulatory compliance communications, marketing, and sales campaigns.

Key Highlights

  • Over the years, as the wealth of the affluent upper-middle-class in emerging economies increased, there has been an increase in demand for a wealth advisory across the countries in the world. Additionally, there is substantial increase in the number of high-net-worth individuals (HNWIs), worldwide. This is one of the main factors driving the adoption of smart advisors solutions by users.
  • Currently, the raw material cost is the most important cost for any industry. Hence, managing the inventory and purchases is very crucial, so that losses are not caused by the businesses. Companies are increasingly deploying smart advisors solutions for their companies to get assistance with complex cost management.
  • Due to the ongoing outbreak of COVID-19, companies across the core domains are experiencing an economic downturn. This has resulted in the need for advisors to manage the business cost and investments. By the end of 2020, the market is expected to align with normalcy. Moreover, companies may look for proper investment plans with smart advisor solutions to be ready for the upcoming growth in 2021.

Key Market Trends

The Retail Segment is Expected to Witness Significant Adoption for Smart Advisor Solutions.

  • Consumers have traditionally made purchase decisions at the store shelves, giving institutional brick-and-mortar retailers high power to learn about and influence behaviors and preferences of consumers. With the rise of e-commerce, mobile shopping, and smart technologies, the retail industry is adapting faster. New cutting-edge technologies, such as intelligent point of sales solutions and self-checkout kiosks, are transforming traditional brick-and-mortar stores to omnichannel stores. According to ZDNet, 70% of the companies either have a digital transformation strategy in place or are working with one.
  • Big Data, artificial intelligence, IoT, automation, blockchain technology, and virtual reality are some of the prominent technologies that are digitally disrupting the retail industry. The AI-equipped retailers with sharper forecasting tools help in making smarter business decisions. The use of algorithms increases the visibility into ROI implications, translating to lower costs, and higher sales. AI brought real disruption to the retail sector by improving efficiency and prediction.
  • A UK-based high street fashion retailer is dploying smart advisor solutions to increasing its customer engagement campaigns, as it was facing higher operational costs with its e-commerce expansion. With this deployment, the company was able to manage customer inquiries on its website, and the email traffic reduced by 51%, which was about 14% more than the target. Such continuous successes are expected to create more awareness about the solutions in the retail industry.

European Market is Expected to Grow Significantly

  • The European government is increasingly focusing on reducing its operation cost service desk support costs and improving employee productivity. The UK government mentioned that, in the past five years, it has been looking forward to adopting smart advisor solutions to achieved on reduced operational cost. The government department experienced a 30% reduction in cost while maintaining the same level of service.
  • Additionally, the European Tax Agency also adopted a smart advisor solution as part of its digitization program. It serves 41 million individual customers and five million business customers. With this adoption, 257,000 interactions were handled using the Virtual Assistant, instead of a real agent, which increased the volume of tax returns that were completed online to 89%. Moreover, 88,000 calls were deflected using webchat, and a further 41,000 calls were eliminated, with call waiting times halved.

Competitive Landscape

The market for smart advisors is more inclined to consolidation with the presence of few companies in the market. Additionally, the companies that are currently operating in the market are well established, and the primary competition in the market is between themselves. However, in the past year, the market is experiencing continuous entry of new entrants. As smart advisor solutions deal with the company's sensitive data, data protection is an issue to deal with. Thus, customers prefer established players for smart advisor solutions.

  • November 2019 - eGain announced the introduction of AI and knowledge embedded in the salesforce agent console for delivering smooth omnichannel customer engagement for service and sales.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Burgeoning Demand for Intelligent Customer Engagement
    • 4.2.2 Demand for Automation for Cost Management in the Healthcare
    • 4.2.3 Increasing Penetration of Websites and Mobile Applications Integrated with Cloud Computing
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness and Information and Availability as add-in Under Analytics
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porters Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment on the Impact of COVID-19 on the Market

5 EMERGING TECHNOLOGY TRENDS

6 MARKET SEGMENTATION

  • 6.1 By Offerings
    • 6.1.1 Software
    • 6.1.2 Services
  • 6.2 By End-user Verticals
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Travel and Hospitality
    • 6.2.4 Government
    • 6.2.5 Other End-user Verticals (Healthcare and Consumer Electronics)
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 IBM Corporation
    • 7.1.2 eGain Corporation
    • 7.1.3 Creative Virtual Pvt. Ltd
    • 7.1.4 CX Company Limited
    • 7.1.5 24/7 Customer Inc.
    • 7.1.6 Nuance Communications Inc.
    • 7.1.7 Artificial Solutions International AB
    • 7.1.8 Next IT Corporation
    • 7.1.9 Speakoit Inc.
    • 7.1.10 Codebaby Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS