表紙
市場調查報告書
商品編碼
1084057

顧客歷程製圖軟體的世界市場規模調查:各零件,各組織規模,各部署,各地區預測(2022∼2028年)

Global Customer Journey Mapping Software Market Size study, By Component, By Organization Size, By Deployment, and Regional Forecasts 2022-2028

出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 | 商品交期: 2-3個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

全球顧客歷程製圖軟體市場,預計在2022∼2028年的預測期間內以健全成長率成長。

更佳客戶體驗的提供,技術進步的高漲,展開的容易度,彈性,成本效益,顧客歷程製圖軟體的引進造成生產率提高,是全球市場需求突飛猛進的要素。可是,各種商務企業的隱私相關疑慮的高漲,阻礙預測期間的市場成長。

本報告提供全球顧客歷程製圖軟體市場相關調查分析,市場動態,產業分析,各零組件、組織規模、展開、地區市場分析,企業簡介相關資訊。

目錄

第1章 摘要整理

第2章 全球顧客歷程製圖軟體市場定義和範圍

第3章 全球顧客歷程製圖軟體:市場動態

  • 顧客歷程製圖軟體市場影響分析(2020∼2028年)

第4章 全球顧客歷程製圖軟體市場:產業分析

  • 波特的五力分析
  • PEST分析
  • 投資採用模式
  • 分析師的推薦事項與結論
  • 主要投資機會
  • 主要制勝策略

第5章 風險評估:COVID-19影響

    • COVID-19對產業的整體影響的評估
    • COVID-19前及COVID-19後的市場情境

第6章 全球顧客歷程製圖軟體市場:各零件

  • 市場概述
  • 零組件,各效能-潛力分析
  • 市場估計與預測:各零件(2018∼2028年(100萬美元))
  • 子區隔分析
    • 軟體
    • 服務
    • 諮詢服務

第7章 全球顧客歷程製圖軟體市場:各組織規模

  • 市場概述
  • 組織規模,各效能-潛力分析
  • 市場估計與預測:各組織規模(2018∼2028年(100萬美元))
  • 子區隔分析
    • 中小企業
    • 大企業

第8章 全球顧客歷程製圖軟體市場:各部署

  • 市場概述
  • 展開,各效能-潛力分析
  • 市場估計與預測:各部署(2018∼2028年(100萬美元))
  • 子區隔分析
    • 內部部署
    • 雲端基礎

第9章 全球顧客歷程製圖軟體市場:地區分析

  • 地區市場概述
  • 北美
    • 美國
    • 加拿大
  • 歐洲概述
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 其他歐洲
  • 亞太地區概述
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 其他亞太地區
  • 南美概述
    • 巴西
    • 墨西哥
  • 其他地區

第10章 競爭資訊

  • 主要市場策略
  • 企業簡介
    • WebEngage
    • Smaply
    • UXPressia
    • Adobe
    • TandemSeven
    • Acquia
    • CEMantica
    • CustomersFirst Now
    • CloudCherry
    • Ecrion Software

第11章 調查流程

目錄

Global Customer Journey Mapping Software Market is valued at approximately USDXX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer journey mapping software is also referring as a digital tool that is used to collect and present qualitative and quantitative data of customer interaction with a business by mapping out the actions to attain an objective. This software allows users to interact via live chat, social media, email, or other channels; mapping the customer's journey, which helps businesses to gather information about common customer pain points for better customer experience and personalization. The increasing focus on offering a better consumer experience, rising technological advancements, and growing advantages such as ease of deployment, flexibility, cost-effectiveness, and rising productivity of the adoption of the customer journey mapping software are the several factors soaring the market demand worldwide. For instance, in January 2021, NICE proclaimed the launch of the company's new integrated features between Microsoft Teams and NICE inContact CXone. This advancement enables real-time recording and compatibility with a wide range of connected applications. Likewise, in December 2020, Genesys declared the introduction of its Genesys Digital- a new business segment, which allows businesses to carry on with customers' growing preferences for digital involvement in the customer experience through chatbot support, SMS appointments scheduling, or webchat for an inquiry. Thereby, an increasing number of technological developments are stimulating market growth across the globe. However, increasing privacy concerns by various business enterprises impede the growth of the market over the forecast period of 2022-2028. Also, increasing adoption of cloud-based software and growing investment in R&D activities are anticipated to act as catalyzing factors for the market demand during the forecast period.

The key regions considered for the global Customer Journey Mapping Software Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America is the leading region across the world in terms of market share owing to the growing adoption of cloud-based services and increasing acceptance of novel technologies. Whereas, Asia-Pacific is anticipated to exhibit the highest CAGR over the forecast period 2022-2028. Factors such as the growing focus on offering enhanced consumer experience, as well as the rising demand for connected devices, would create lucrative growth prospects for the Customer Journey Mapping Software Market across the Asia-Pacific region.

Major market players included in this report are:

WebEngage

Smaply

UXPressia

Adobe

TandemSeven

Acquia

CEMantica

CustomersFirst Now

CloudCherry

Ecrion Software

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product Components of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Software

Services

Consulting Services

By Organization Size:

Small and Medium Enterprises

Large Enterprises

By Deployment:

On-Premise

Cloud-based

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019, 2020

Base year - 2021

Forecast period - 2022 to 2028

Target Audience of the Global Customer Journey Mapping Software Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
    • 1.2.1. Customer Journey Mapping Software Market, by Region, 2020-2028 (USD Million)
    • 1.2.2. Customer Journey Mapping Software Market, by Component, 2020-2028 (USD Million)
    • 1.2.3. Customer Journey Mapping Software Market, by Organization Size, 2020-2028 (USD Million)
    • 1.2.4. Customer Journey Mapping Software Market, by Deployment, 2020-2028 (USD Million)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Customer Journey Mapping Software Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Customer Journey Mapping Software Market Dynamics

  • 3.1. Customer Journey Mapping Software Market Impact Analysis (2020-2028)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Increasing focus on presenting better consumer experience
      • 3.1.1.2. Rising technological advancements
    • 3.1.2. Market Challenges
      • 3.1.2.1. Increasing privacy concerns by various business enterprises
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Increasing adoption of cloud-based software
      • 3.1.3.2. Growing investment in the R&D activities

Chapter 4. Global Customer Journey Mapping Software Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion
  • 4.5. Top investment opportunity
  • 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

    • 5.1.1. Assessment of the overall impact of COVID-19 on the industry
    • 5.1.2. Pre COVID-19 and post COVID-19 market scenario

Chapter 6. Global Customer Journey Mapping Software Market, by Component

  • 6.1. Market Snapshot
  • 6.2. Global Customer Journey Mapping Software Market by Component, Performance - Potential Analysis
  • 6.3. Global Customer Journey Mapping Software Market Estimates & Forecasts by Component, 2018-2028 (USD Million)
  • 6.4. Customer Journey Mapping Software Market, Sub Segment Analysis
    • 6.4.1. Software
    • 6.4.2. Services
    • 6.4.3. Consulting Services

Chapter 7. Global Customer Journey Mapping Software Market, by Organization Size

  • 7.1. Market Snapshot
  • 7.2. Global Customer Journey Mapping Software Market by Organization Size, Performance - Potential Analysis
  • 7.3. Global Customer Journey Mapping Software Market Estimates & Forecasts by Organization Size, 2018-2028 (USD Million)
  • 7.4. Customer Journey Mapping Software Market, Sub Segment Analysis
    • 7.4.1. Small and Medium Enterprises
    • 7.4.2. Large Enterprises

Chapter 8. Global Customer Journey Mapping Software Market, by Deployment

  • 8.1. Market Snapshot
  • 8.2. Global Customer Journey Mapping Software Market by Deployment, Performance - Potential Analysis
  • 8.3. Global Customer Journey Mapping Software Market Estimates & Forecasts by Deployment, 2018-2028 (USD Million)
  • 8.4. Customer Journey Mapping Software Market, Sub Segment Analysis
    • 8.4.1. On-Premise
    • 8.4.2. Cloud-based

Chapter 9. Global Customer Journey Mapping Software Market, Regional Analysis

  • 9.1. Customer Journey Mapping Software Market, Regional Market Snapshot
  • 9.2. North America Customer Journey Mapping Software Market
    • 9.2.1. U.S. Customer Journey Mapping Software Market
      • 9.2.1.1. Component breakdown estimates & forecasts, 2018-2028
      • 9.2.1.2. Organization Size breakdown estimates & forecasts, 2018-2028
      • 9.2.1.3. Deployment breakdown estimates & forecasts, 2018-2028
    • 9.2.2. Canada Customer Journey Mapping Software Market
  • 9.3. Europe Customer Journey Mapping Software Market Snapshot
    • 9.3.1. U.K. Customer Journey Mapping Software Market
    • 9.3.2. Germany Customer Journey Mapping Software Market
    • 9.3.3. France Customer Journey Mapping Software Market
    • 9.3.4. Spain Customer Journey Mapping Software Market
    • 9.3.5. Italy Customer Journey Mapping Software Market
    • 9.3.6. Rest of Europe Customer Journey Mapping Software Market
  • 9.4. Asia-Pacific Customer Journey Mapping Software Market Snapshot
    • 9.4.1. China Customer Journey Mapping Software Market
    • 9.4.2. India Customer Journey Mapping Software Market
    • 9.4.3. Japan Customer Journey Mapping Software Market
    • 9.4.4. Australia Customer Journey Mapping Software Market
    • 9.4.5. South Korea Customer Journey Mapping Software Market
    • 9.4.6. Rest of Asia Pacific Customer Journey Mapping Software Market
  • 9.5. Latin America Customer Journey Mapping Software Market Snapshot
    • 9.5.1. Brazil Customer Journey Mapping Software Market
    • 9.5.2. Mexico Customer Journey Mapping Software Market
  • 9.6. Rest of The World Customer Journey Mapping Software Market

Chapter 10. Competitive Intelligence

  • 10.1. Top Market Strategies
  • 10.2. Company Profiles
    • 10.2.1. WebEngage
      • 10.2.1.1. Key Information
      • 10.2.1.2. Overview
      • 10.2.1.3. Financial (Subject to Data Availability)
      • 10.2.1.4. Product Summary
      • 10.2.1.5. Recent Developments
    • 10.2.2. Smaply
    • 10.2.3. UXPressia
    • 10.2.4. Adobe
    • 10.2.5. TandemSeven
    • 10.2.6. Acquia
    • 10.2.7. CEMantica
    • 10.2.8. CustomersFirst Now
    • 10.2.9. CloudCherry
    • 10.2.10. Ecrion Software

Chapter 11. Research Process

  • 11.1. Research Process
    • 11.1.1. Data Mining
    • 11.1.2. Analysis
    • 11.1.3. Market Estimation
    • 11.1.4. Validation
    • 11.1.5. Publishing
  • 11.2. Research Attributes
  • 11.3. Research Assumption

LIST OF TABLES

  • TABLE 1. Global Customer Journey Mapping Software Market, report scope
  • TABLE 2. Global Customer Journey Mapping Software Market estimates & forecasts by Region 2018-2028 (USD Million)
  • TABLE 3. Global Customer Journey Mapping Software Market estimates & forecasts by Component 2018-2028 (USD Million)
  • TABLE 4. Global Customer Journey Mapping Software Market estimates & forecasts by Organization Size 2018-2028 (USD Million)
  • TABLE 5. Global Customer Journey Mapping Software Market estimates & forecasts by Deployment 2018-2028 (USD Million)
  • TABLE 6. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 7. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 8. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 9. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 10. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 11. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 12. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 13. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 14. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 15. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 16. U.S. Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 17. U.S. Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 18. U.S. Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 19. Canada Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 20. Canada Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 21. Canada Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 22. UK Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 23. UK Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 24. UK Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 25. Germany Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 26. Germany Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 27. Germany Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 28. RoE Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 29. RoE Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 30. RoE Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 31. China Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 32. China Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 33. China Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 34. India Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 35. India Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 36. India Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 37. Japan Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 38. Japan Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 39. Japan Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 40. RoAPAC Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 41. RoAPAC Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 42. RoAPAC Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 43. Brazil Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 44. Brazil Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 45. Brazil Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 46. Mexico Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 47. Mexico Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 48. Mexico Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 49. RoLA Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 50. RoLA Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 51. RoLA Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 52. Row Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 53. Row Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 54. Row Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 55. List of secondary sources, used in the study of global Customer Journey Mapping Software Market
  • TABLE 56. List of primary sources, used in the study of global Customer Journey Mapping Software Market
  • TABLE 57. Years considered for the study
  • TABLE 58. Exchange rates considered

LIST OF FIGURES

List of figures

  • FIG 1. Global Customer Journey Mapping Software Market, research methodology
  • FIG 2. Global Customer Journey Mapping Software Market, market estimation techniques
  • FIG 3. Global market size estimates & forecast methods
  • FIG 4. Global Customer Journey Mapping Software Market, key trends 2021
  • FIG 5. Global Customer Journey Mapping Software Market, growth prospects 2022-2028
  • FIG 6. Global Customer Journey Mapping Software Market, porters 5 force model
  • FIG 7. Global Customer Journey Mapping Software Market, pest analysis
  • FIG 8. Global Customer Journey Mapping Software Market, value chain analysis
  • FIG 9. Global Customer Journey Mapping Software Market by segment, 2018 & 2028 (USD Million)
  • FIG 10. Global Customer Journey Mapping Software Market by segment, 2018 & 2028 (USD Million)
  • FIG 11. Global Customer Journey Mapping Software Market by segment, 2018 & 2028 (USD Million)
  • FIG 12. Global Customer Journey Mapping Software Market by segment, 2018 & 2028 (USD Million)
  • FIG 13. Global Customer Journey Mapping Software Market by segment, 2018 & 2028 (USD Million)
  • FIG 14. Global Customer Journey Mapping Software Market, regional snapshot 2018 & 2028
  • FIG 15. North America Customer Journey Mapping Software Market 2018 & 2028 (USD Million)
  • FIG 16. Europe Customer Journey Mapping Software Market 2018 & 2028 (USD Million)
  • FIG 17. Asia Pacific Customer Journey Mapping Software market 2018 & 2028 (USD Million)
  • FIG 18. Latin America Customer Journey Mapping Software Market 2018 & 2028 (USD Million)
  • FIG 19. Global Customer Journey Mapping Software Market, company market share analysis (2021)