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1179758

客戶參與解決方案市場:各提供，各部署模式，各企業規模，各業界:全球機會分析及產業預測，2021年～2031年

Customer Engagement Solutions Market By Offering, By Deployment Mode, By Enterprise Size, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031
出版日期: | 出版商: Allied Market Research | 英文 325 Pages | 商品交期: 2-3個工作天內

價格

客戶參與解決方案，是一系列客戶互動軟體，網羅跟客戶互動的全領域，並指導當前和未來的客戶完成他們的旅程，各種客戶參與軟體。

日益採用客戶參與解決方案降低客戶流失率，以及電子商務和移動商務平台的使用增加，推動客戶參與解決方案市場的成長。此外，更加關注透過全渠道提供增強的客戶參與度可以擴大市場規模。然而，客戶參與解決方案與客戶參與解決方案系統的其他技術之間的資料同步以及資料安全和隱私問題限制了市場的成長。反之，在預測期內，客戶參與解決方案中人工智慧 (AI) 投資的成長有望為市場擴張提供有利的機會。

目錄

第1章 簡介

第2章 摘要整理

第3章 市場概要

  • 市場定義和範圍
  • 主要調查結果
    • 主要的投資口袋
  • 波特的五力分析
  • 主要企業的定位
  • 市場動態
    • 促進因素
    • 阻礙因素
    • 機會
  • COVID-19 影響分析

第4章 客戶參與解決方案市場:各提供形態

  • 概要
    • 市場規模、預測
  • 解決方案
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國分析
    • 解決方案、客戶參與解決方案市場:各解決方案類型
      • SMS、郵件解決方案的市場規模、預測:各地區
      • SMS、郵件解決方案的市場規模、預測:各國
      • 聊天機器人解決方案的市場規模、預測:各地區
      • 聊天機器人解決方案的市場規模、預測:各國
      • 互動、個性化、影音、解決方案的市場規模、預測:各地區
      • 互動、個性化、影音、解決方案的市場規模、預測:各國
      • 數位自助服務解決方案的市場規模、預測:各地區
      • 數位自助服務解決方案的市場規模、預測:各國
  • 服務
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
    • 服務客戶參與解決方案的市場:各服務形式
      • 專業服務的市場規模、預測:各地區
      • 專業服務的市場規模、預測:各國
      • 管理服務的市場規模、預測:各地區
      • 管理服務的市場規模、預測:各國

第5章 客戶參與解決方案市場:各部署形態

  • 概要
    • 市場規模、預測
  • 內部部署
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 雲端
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第6章 客戶參與解決方案市場:各企業規模

  • 概要
    • 市場規模及預測
  • 大企業
    • 主要的市場趨勢，成長要素與機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 中小企業
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第7章 客戶參與解決方案市場: 各業界

  • 概要
    • 市場規模、預測
  • BFSI
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • IT&電信
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 醫療保健
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 製造業
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 運輸、物流
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 零售&電子商務
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 媒體&娛樂
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 旅行&飯店
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 其他
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第8章 客戶參與解決方案市場:各地區

  • 概要
    • 市場規模、預測
  • 北美
    • 主要趨勢和機會
    • 北美的市場規模、預測:各提供
      • 北美的解決方案、客戶參與解決方案市場:各解決方案類型
      • 北美的服務客戶參與解決方案市場:各服務形式
    • 北美市場規模、預測:各配置模式
    • 北美市場規模、預測:各企業規模
    • 北美市場規模、預測:各業界(By Industry Vertical
    • 北美市場規模、預測:各國
      • 美國
      • 加拿大
  • 歐洲
    • 主要趨勢和機會
    • 歐洲的市場規模、預測:各提供
      • 歐洲的解決方案、客戶參與解決方案市場:各解決方案類型
      • 歐洲的服務客戶參與解決方案市場:各服務形式
    • 歐洲市場規模、預測:各引進模式
    • 歐洲市場規模、預測:各企業規模
    • 歐洲市場規模、預測:各業界
    • 歐洲市場規模、預測:各國
      • 英國
      • 德國
      • 法國
      • 義大利
      • 西班牙
      • 荷蘭
      • 其他歐洲
  • 亞太地區
    • 主要趨勢和機會
    • 亞太地區的市場規模、預測:各提供
      • 亞太地區的解決方案、客戶參與解決方案市場:各解決方案類型
      • 亞太地區的服務客戶參與解決方案市場:各服務形式
    • 亞太地區的市場規模、預測:各配置模式
    • 亞太地區的市場規模、預測:各企業規模
    • 亞太地區的市場規模、預測:各業界
    • 亞太地區的市場規模、預測:各國
      • 中國
      • 印度
      • 日本
      • 韓國
      • 澳洲
      • 新加坡
      • 其他亞太地區
  • LAMEA
    • 主要趨勢和機會
    • LAMEA的市場規模、預測:各提供
      • LAMEA的解決方案、客戶參與解決方案市場:各解決方案類型
      • LAMEA服務客戶參與解決方案市場:各服務形式
    • LAMEA的市場規模、預測:各配置模式
    • LAMEA的市場規模、預測:各企業規模
    • LAMEA的市場規模、預測:各業界
    • LAMEA市場規模、預測:各國
      • 巴西
      • 墨西哥
      • 沙烏地阿拉伯
      • UAE
      • 南非
      • 其他地區

第9章 企業形勢

  • 簡介
  • 主要成功策略
  • 主要十大公司的產品製圖
  • 競爭儀表板
  • 競爭的熱圖
  • 主要的發展

第10章 企業簡介

  • Avaya
  • Alvaria
  • Creatio
  • CRMNEXT
  • eGain Corporation
  • Enghouse Systems
  • IBM Corporation
  • Microsoft Corporation
  • NICE
  • Oracle Corporation
  • Open Text Corporation
  • Pegasystem Inc.
  • SAP SE
  • Salesforce, Inc.
  • ServiceNow
  • Verint Systems Inc.
  • Zendesk
Product Code: A25484

Customer engagement solutions are various customer engagement software that encompasses the full span of customer interactions, guiding current and potential customers through their journey. In addition, it provides right information to the right person at the right time, every time it consistently delivers value to the customer. Furthermore, customer engagement software manages customer communications and interactions throughout a variety of channels and touchpoints. Moreover, customer engagement software covers CRM systems, web chat, social media, marketing personalization, and customer self-service.

Rise in adoption of customer engagement solutions to reduce customer churn rate and increase in use of E-commerce and M-commerce platforms are driving the growth of the customer engagement solution market. Moreover, increase in focus on delivering enhanced customer engagement through omnichannel boosts the market size. However, data synchronization between customer engagement solutions and other technologies for customer engagement solution systems and data security and privacy concerns restrict the growth of the market. On the contrary, growth in investments in Artificial Intelligence (AI) in customer engagement solution is expected to offer remunerative opportunities for expansion of the market during the forecast period.

The customer engagement solution market is segmented on the basis of by offering, deployment mode, enterprise size, industrial vertical and region. On the basis of offering, the market is categorized into solutions, and service. On the basis of deployment mode, the market is bifurcated into on-premise and cloud. On the basis of enterprise size, the market is divided into large enterprise and SMEs. On the basis of industry vertical, it is classified into BFSI, IT & telecom, healthcare, manufacturing, transportation & logistics, retail & e-commerce, media & entertainment, travel & hospitality, and others. On the basis of region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The key players that operate in the customer engagement solution market are Avaya Inc., Alvaria, Creatio, CRMNEXT, eGain Corporation, Enghouse Systems, IBM Corporation, Microsoft Corporation, NICE, Oracle Corporation, Open Text Corporation, Pegasystem Inc., SAP SE, Salesforce, Inc., ServiceNow, Verint Systems Inc., Zendesk. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.

Key Benefits For Stakeholders

  • This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the customer engagement solutions market analysis from 2021 to 2031 to identify the prevailing customer engagement solutions market opportunities.
  • The market research is offered along with information related to key drivers, restraints, and opportunities.
  • Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
  • In-depth analysis of the customer engagement solutions market segmentation assists to determine the prevailing market opportunities.
  • Major countries in each region are mapped according to their revenue contribution to the global market.
  • Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
  • The report includes the analysis of the regional as well as global customer engagement solutions market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Offering

  • Solution
    • Solution Type
    • SMS and Email Solutions
    • Chatbot Solutions
    • Interactive Personalized Video Solutions
    • Digital Self-Service Solutions
  • Service
    • Service Type
    • Professional Services
    • Managed Services

By Deployment Mode

  • On-premise
  • Cloud

By Enterprise Size

  • Large Enterprises
  • SMEs

By Industry Vertical

  • BFSI
  • IT Telecom
  • Healthcare
  • Manufacturing
  • Transportation Logistics
  • Retail E-commerce
  • Media Entertainment
  • Travel Hospitality
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
    • Singapore
    • Rest of Asia-Pacific
  • LAMEA
    • Brazil
    • Mexico
    • Saudi Arabia
    • UAE
    • South Africa
    • Rest of LAMEA
  • Key Market Players
    • Avaya
    • Alvaria
    • Creatio
    • CRMNEXT
    • eGain Corporation
    • Enghouse Systems
    • IBM Corporation
    • Microsoft Corporation
    • NICE
    • Oracle Corporation
    • Open Text Corporation
    • Pegasystem Inc.
    • SAP SE
    • Salesforce, Inc.
    • ServiceNow
    • Verint Systems Inc.
    • Zendesk

TABLE OF CONTENTS

CHAPTER 1:INTRODUCTION

  • 1.1.Report description
  • 1.2.Key market segments
  • 1.3.Key benefits to the stakeholders
  • 1.4.Research Methodology
    • 1.4.1.Secondary research
    • 1.4.2.Primary research
    • 1.4.3.Analyst tools and models

CHAPTER 2:EXECUTIVE SUMMARY

  • 2.1.Key findings of the study
  • 2.2.CXO Perspective

CHAPTER 3:MARKET OVERVIEW

  • 3.1.Market definition and scope
  • 3.2.Key findings
    • 3.2.1.Top investment pockets
  • 3.3.Porter's five forces analysis
  • 3.4.Top player positioning
  • 3.5.Market dynamics
    • 3.5.1.Drivers
    • 3.5.2.Restraints
    • 3.5.3.Opportunities
  • 3.6.COVID-19 Impact Analysis on the market

CHAPTER 4: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING

  • 4.1 Overview
    • 4.1.1 Market size and forecast
  • 4.2 Solution
    • 4.2.1 Key market trends, growth factors and opportunities
    • 4.2.2 Market size and forecast, by region
    • 4.2.3 Market analysis by country
    • 4.2.4 Solution Customer Engagement Solutions Market by Solution Type
      • 4.2.4.1 SMS and Email Solutions Market size and forecast, by region
      • 4.2.4.2 SMS and Email Solutions Market size and forecast, by country
      • 4.2.4.3 Chatbot Solutions Market size and forecast, by region
      • 4.2.4.4 Chatbot Solutions Market size and forecast, by country
      • 4.2.4.5 Interactive Personalized Video Solutions Market size and forecast, by region
      • 4.2.4.6 Interactive Personalized Video Solutions Market size and forecast, by country
      • 4.2.4.7 Digital Self-Service Solutions Market size and forecast, by region
      • 4.2.4.8 Digital Self-Service Solutions Market size and forecast, by country
  • 4.3 Service
    • 4.3.1 Key market trends, growth factors and opportunities
    • 4.3.2 Market size and forecast, by region
    • 4.3.3 Market analysis by country
    • 4.3.4 Service Customer Engagement Solutions Market by Service Type
      • 4.3.4.1 Professional Services Market size and forecast, by region
      • 4.3.4.2 Professional Services Market size and forecast, by country
      • 4.3.4.3 Managed Services Market size and forecast, by region
      • 4.3.4.4 Managed Services Market size and forecast, by country

CHAPTER 5: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE

  • 5.1 Overview
    • 5.1.1 Market size and forecast
  • 5.2 On-premise
    • 5.2.1 Key market trends, growth factors and opportunities
    • 5.2.2 Market size and forecast, by region
    • 5.2.3 Market analysis by country
  • 5.3 Cloud
    • 5.3.1 Key market trends, growth factors and opportunities
    • 5.3.2 Market size and forecast, by region
    • 5.3.3 Market analysis by country

CHAPTER 6: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE

  • 6.1 Overview
    • 6.1.1 Market size and forecast
  • 6.2 Large Enterprises
    • 6.2.1 Key market trends, growth factors and opportunities
    • 6.2.2 Market size and forecast, by region
    • 6.2.3 Market analysis by country
  • 6.3 SMEs
    • 6.3.1 Key market trends, growth factors and opportunities
    • 6.3.2 Market size and forecast, by region
    • 6.3.3 Market analysis by country

CHAPTER 7: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL

  • 7.1 Overview
    • 7.1.1 Market size and forecast
  • 7.2 BFSI
    • 7.2.1 Key market trends, growth factors and opportunities
    • 7.2.2 Market size and forecast, by region
    • 7.2.3 Market analysis by country
  • 7.3 IT & Telecom
    • 7.3.1 Key market trends, growth factors and opportunities
    • 7.3.2 Market size and forecast, by region
    • 7.3.3 Market analysis by country
  • 7.4 Healthcare
    • 7.4.1 Key market trends, growth factors and opportunities
    • 7.4.2 Market size and forecast, by region
    • 7.4.3 Market analysis by country
  • 7.5 Manufacturing
    • 7.5.1 Key market trends, growth factors and opportunities
    • 7.5.2 Market size and forecast, by region
    • 7.5.3 Market analysis by country
  • 7.6 Transportation & Logistics
    • 7.6.1 Key market trends, growth factors and opportunities
    • 7.6.2 Market size and forecast, by region
    • 7.6.3 Market analysis by country
  • 7.7 Retail & E-commerce
    • 7.7.1 Key market trends, growth factors and opportunities
    • 7.7.2 Market size and forecast, by region
    • 7.7.3 Market analysis by country
  • 7.8 Media & Entertainment
    • 7.8.1 Key market trends, growth factors and opportunities
    • 7.8.2 Market size and forecast, by region
    • 7.8.3 Market analysis by country
  • 7.9 Travel & Hospitality
    • 7.9.1 Key market trends, growth factors and opportunities
    • 7.9.2 Market size and forecast, by region
    • 7.9.3 Market analysis by country
  • 8.0 Others
    • 8.0.1 Key market trends, growth factors and opportunities
    • 8.0.2 Market size and forecast, by region
    • 8.0.3 Market analysis by country

CHAPTER 8: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION

  • 8.1 Overview
    • 8.1.1 Market size and forecast
  • 8.2 North America
    • 8.2.1 Key trends and opportunities
    • 8.2.2 North America Market size and forecast, by Offering
      • 8.2.2.1 North America Solution Customer Engagement Solutions Market by Solution Type
      • 8.2.2.2 North America Service Customer Engagement Solutions Market by Service Type
    • 8.2.3 North America Market size and forecast, by Deployment Mode
    • 8.2.4 North America Market size and forecast, by Enterprise Size
    • 8.2.5 North America Market size and forecast, by Industry Vertical
    • 8.2.6 North America Market size and forecast, by country
      • 8.2.6.1 U.S.
      • 8.2.6.1.1 Market size and forecast, by Offering
      • 8.2.6.1.1.1 U.S. Solution Customer Engagement Solutions Market by Solution Type
      • 8.2.6.1.1.2 U.S. Service Customer Engagement Solutions Market by Service Type
      • 8.2.6.1.2 Market size and forecast, by Deployment Mode
      • 8.2.6.1.3 Market size and forecast, by Enterprise Size
      • 8.2.6.1.4 Market size and forecast, by Industry Vertical
      • 8.2.6.2 Canada
      • 8.2.6.2.1 Market size and forecast, by Offering
      • 8.2.6.2.1.1 Canada Solution Customer Engagement Solutions Market by Solution Type
      • 8.2.6.2.1.2 Canada Service Customer Engagement Solutions Market by Service Type
      • 8.2.6.2.2 Market size and forecast, by Deployment Mode
      • 8.2.6.2.3 Market size and forecast, by Enterprise Size
      • 8.2.6.2.4 Market size and forecast, by Industry Vertical
  • 8.3 Europe
    • 8.3.1 Key trends and opportunities
    • 8.3.2 Europe Market size and forecast, by Offering
      • 8.3.2.1 Europe Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.2.2 Europe Service Customer Engagement Solutions Market by Service Type
    • 8.3.3 Europe Market size and forecast, by Deployment Mode
    • 8.3.4 Europe Market size and forecast, by Enterprise Size
    • 8.3.5 Europe Market size and forecast, by Industry Vertical
    • 8.3.6 Europe Market size and forecast, by country
      • 8.3.6.1 United Kingdom
      • 8.3.6.1.1 Market size and forecast, by Offering
      • 8.3.6.1.1.1 United Kingdom Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.1.1.2 United Kingdom Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.1.2 Market size and forecast, by Deployment Mode
      • 8.3.6.1.3 Market size and forecast, by Enterprise Size
      • 8.3.6.1.4 Market size and forecast, by Industry Vertical
      • 8.3.6.2 Germany
      • 8.3.6.2.1 Market size and forecast, by Offering
      • 8.3.6.2.1.1 Germany Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.2.1.2 Germany Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.2.2 Market size and forecast, by Deployment Mode
      • 8.3.6.2.3 Market size and forecast, by Enterprise Size
      • 8.3.6.2.4 Market size and forecast, by Industry Vertical
      • 8.3.6.3 France
      • 8.3.6.3.1 Market size and forecast, by Offering
      • 8.3.6.3.1.1 France Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.3.1.2 France Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.3.2 Market size and forecast, by Deployment Mode
      • 8.3.6.3.3 Market size and forecast, by Enterprise Size
      • 8.3.6.3.4 Market size and forecast, by Industry Vertical
      • 8.3.6.4 Italy
      • 8.3.6.4.1 Market size and forecast, by Offering
      • 8.3.6.4.1.1 Italy Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.4.1.2 Italy Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.4.2 Market size and forecast, by Deployment Mode
      • 8.3.6.4.3 Market size and forecast, by Enterprise Size
      • 8.3.6.4.4 Market size and forecast, by Industry Vertical
      • 8.3.6.5 Spain
      • 8.3.6.5.1 Market size and forecast, by Offering
      • 8.3.6.5.1.1 Spain Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.5.1.2 Spain Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.5.2 Market size and forecast, by Deployment Mode
      • 8.3.6.5.3 Market size and forecast, by Enterprise Size
      • 8.3.6.5.4 Market size and forecast, by Industry Vertical
      • 8.3.6.6 Netherlands
      • 8.3.6.6.1 Market size and forecast, by Offering
      • 8.3.6.6.1.1 Netherlands Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.6.1.2 Netherlands Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.6.2 Market size and forecast, by Deployment Mode
      • 8.3.6.6.3 Market size and forecast, by Enterprise Size
      • 8.3.6.6.4 Market size and forecast, by Industry Vertical
      • 8.3.6.7 Rest of Europe
      • 8.3.6.7.1 Market size and forecast, by Offering
      • 8.3.6.7.1.1 Rest of Europe Solution Customer Engagement Solutions Market by Solution Type
      • 8.3.6.7.1.2 Rest of Europe Service Customer Engagement Solutions Market by Service Type
      • 8.3.6.7.2 Market size and forecast, by Deployment Mode
      • 8.3.6.7.3 Market size and forecast, by Enterprise Size
      • 8.3.6.7.4 Market size and forecast, by Industry Vertical
  • 8.4 Asia-Pacific
    • 8.4.1 Key trends and opportunities
    • 8.4.2 Asia-Pacific Market size and forecast, by Offering
      • 8.4.2.1 Asia-Pacific Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.2.2 Asia-Pacific Service Customer Engagement Solutions Market by Service Type
    • 8.4.3 Asia-Pacific Market size and forecast, by Deployment Mode
    • 8.4.4 Asia-Pacific Market size and forecast, by Enterprise Size
    • 8.4.5 Asia-Pacific Market size and forecast, by Industry Vertical
    • 8.4.6 Asia-Pacific Market size and forecast, by country
      • 8.4.6.1 China
      • 8.4.6.1.1 Market size and forecast, by Offering
      • 8.4.6.1.1.1 China Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.1.1.2 China Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.1.2 Market size and forecast, by Deployment Mode
      • 8.4.6.1.3 Market size and forecast, by Enterprise Size
      • 8.4.6.1.4 Market size and forecast, by Industry Vertical
      • 8.4.6.2 India
      • 8.4.6.2.1 Market size and forecast, by Offering
      • 8.4.6.2.1.1 India Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.2.1.2 India Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.2.2 Market size and forecast, by Deployment Mode
      • 8.4.6.2.3 Market size and forecast, by Enterprise Size
      • 8.4.6.2.4 Market size and forecast, by Industry Vertical
      • 8.4.6.3 Japan
      • 8.4.6.3.1 Market size and forecast, by Offering
      • 8.4.6.3.1.1 Japan Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.3.1.2 Japan Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.3.2 Market size and forecast, by Deployment Mode
      • 8.4.6.3.3 Market size and forecast, by Enterprise Size
      • 8.4.6.3.4 Market size and forecast, by Industry Vertical
      • 8.4.6.4 South Korea
      • 8.4.6.4.1 Market size and forecast, by Offering
      • 8.4.6.4.1.1 South Korea Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.4.1.2 South Korea Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.4.2 Market size and forecast, by Deployment Mode
      • 8.4.6.4.3 Market size and forecast, by Enterprise Size
      • 8.4.6.4.4 Market size and forecast, by Industry Vertical
      • 8.4.6.5 Australia
      • 8.4.6.5.1 Market size and forecast, by Offering
      • 8.4.6.5.1.1 Australia Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.5.1.2 Australia Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.5.2 Market size and forecast, by Deployment Mode
      • 8.4.6.5.3 Market size and forecast, by Enterprise Size
      • 8.4.6.5.4 Market size and forecast, by Industry Vertical
      • 8.4.6.6 Singapore
      • 8.4.6.6.1 Market size and forecast, by Offering
      • 8.4.6.6.1.1 Singapore Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.6.1.2 Singapore Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.6.2 Market size and forecast, by Deployment Mode
      • 8.4.6.6.3 Market size and forecast, by Enterprise Size
      • 8.4.6.6.4 Market size and forecast, by Industry Vertical
      • 8.4.6.7 Rest of Asia-Pacific
      • 8.4.6.7.1 Market size and forecast, by Offering
      • 8.4.6.7.1.1 Rest of Asia-Pacific Solution Customer Engagement Solutions Market by Solution Type
      • 8.4.6.7.1.2 Rest of Asia-Pacific Service Customer Engagement Solutions Market by Service Type
      • 8.4.6.7.2 Market size and forecast, by Deployment Mode
      • 8.4.6.7.3 Market size and forecast, by Enterprise Size
      • 8.4.6.7.4 Market size and forecast, by Industry Vertical
  • 8.5 LAMEA
    • 8.5.1 Key trends and opportunities
    • 8.5.2 LAMEA Market size and forecast, by Offering
      • 8.5.2.1 LAMEA Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.2.2 LAMEA Service Customer Engagement Solutions Market by Service Type
    • 8.5.3 LAMEA Market size and forecast, by Deployment Mode
    • 8.5.4 LAMEA Market size and forecast, by Enterprise Size
    • 8.5.5 LAMEA Market size and forecast, by Industry Vertical
    • 8.5.6 LAMEA Market size and forecast, by country
      • 8.5.6.1 Brazil
      • 8.5.6.1.1 Market size and forecast, by Offering
      • 8.5.6.1.1.1 Brazil Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.6.1.1.2 Brazil Service Customer Engagement Solutions Market by Service Type
      • 8.5.6.1.2 Market size and forecast, by Deployment Mode
      • 8.5.6.1.3 Market size and forecast, by Enterprise Size
      • 8.5.6.1.4 Market size and forecast, by Industry Vertical
      • 8.5.6.2 Mexico
      • 8.5.6.2.1 Market size and forecast, by Offering
      • 8.5.6.2.1.1 Mexico Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.6.2.1.2 Mexico Service Customer Engagement Solutions Market by Service Type
      • 8.5.6.2.2 Market size and forecast, by Deployment Mode
      • 8.5.6.2.3 Market size and forecast, by Enterprise Size
      • 8.5.6.2.4 Market size and forecast, by Industry Vertical
      • 8.5.6.3 Saudi Arabia
      • 8.5.6.3.1 Market size and forecast, by Offering
      • 8.5.6.3.1.1 Saudi Arabia Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.6.3.1.2 Saudi Arabia Service Customer Engagement Solutions Market by Service Type
      • 8.5.6.3.2 Market size and forecast, by Deployment Mode
      • 8.5.6.3.3 Market size and forecast, by Enterprise Size
      • 8.5.6.3.4 Market size and forecast, by Industry Vertical
      • 8.5.6.4 UAE
      • 8.5.6.4.1 Market size and forecast, by Offering
      • 8.5.6.4.1.1 UAE Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.6.4.1.2 UAE Service Customer Engagement Solutions Market by Service Type
      • 8.5.6.4.2 Market size and forecast, by Deployment Mode
      • 8.5.6.4.3 Market size and forecast, by Enterprise Size
      • 8.5.6.4.4 Market size and forecast, by Industry Vertical
      • 8.5.6.5 South Africa
      • 8.5.6.5.1 Market size and forecast, by Offering
      • 8.5.6.5.1.1 South Africa Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.6.5.1.2 South Africa Service Customer Engagement Solutions Market by Service Type
      • 8.5.6.5.2 Market size and forecast, by Deployment Mode
      • 8.5.6.5.3 Market size and forecast, by Enterprise Size
      • 8.5.6.5.4 Market size and forecast, by Industry Vertical
      • 8.5.6.6 Rest of LAMEA
      • 8.5.6.6.1 Market size and forecast, by Offering
      • 8.5.6.6.1.1 Rest of LAMEA Solution Customer Engagement Solutions Market by Solution Type
      • 8.5.6.6.1.2 Rest of LAMEA Service Customer Engagement Solutions Market by Service Type
      • 8.5.6.6.2 Market size and forecast, by Deployment Mode
      • 8.5.6.6.3 Market size and forecast, by Enterprise Size
      • 8.5.6.6.4 Market size and forecast, by Industry Vertical

CHAPTER 9: COMPANY LANDSCAPE

  • 9.1. Introduction
  • 9.2. Top winning strategies
  • 9.3. Product Mapping of Top 10 Player
  • 9.4. Competitive Dashboard
  • 9.5. Competitive Heatmap
  • 9.6. Key developments

CHAPTER 10: COMPANY PROFILES

  • 10.1 Avaya
    • 10.1.1 Company overview
    • 10.1.2 Company snapshot
    • 10.1.3 Operating business segments
    • 10.1.4 Product portfolio
    • 10.1.5 Business performance
    • 10.1.6 Key strategic moves and developments
  • 10.2 Alvaria
    • 10.2.1 Company overview
    • 10.2.2 Company snapshot
    • 10.2.3 Operating business segments
    • 10.2.4 Product portfolio
    • 10.2.5 Business performance
    • 10.2.6 Key strategic moves and developments
  • 10.3 Creatio
    • 10.3.1 Company overview
    • 10.3.2 Company snapshot
    • 10.3.3 Operating business segments
    • 10.3.4 Product portfolio
    • 10.3.5 Business performance
    • 10.3.6 Key strategic moves and developments
  • 10.4 CRMNEXT
    • 10.4.1 Company overview
    • 10.4.2 Company snapshot
    • 10.4.3 Operating business segments
    • 10.4.4 Product portfolio
    • 10.4.5 Business performance
    • 10.4.6 Key strategic moves and developments
  • 10.5 eGain Corporation
    • 10.5.1 Company overview
    • 10.5.2 Company snapshot
    • 10.5.3 Operating business segments
    • 10.5.4 Product portfolio
    • 10.5.5 Business performance
    • 10.5.6 Key strategic moves and developments
  • 10.6 Enghouse Systems
    • 10.6.1 Company overview
    • 10.6.2 Company snapshot
    • 10.6.3 Operating business segments
    • 10.6.4 Product portfolio
    • 10.6.5 Business performance
    • 10.6.6 Key strategic moves and developments
  • 10.7 IBM Corporation
    • 10.7.1 Company overview
    • 10.7.2 Company snapshot
    • 10.7.3 Operating business segments
    • 10.7.4 Product portfolio
    • 10.7.5 Business performance
    • 10.7.6 Key strategic moves and developments
  • 10.8 Microsoft Corporation
    • 10.8.1 Company overview
    • 10.8.2 Company snapshot
    • 10.8.3 Operating business segments
    • 10.8.4 Product portfolio
    • 10.8.5 Business performance
    • 10.8.6 Key strategic moves and developments
  • 10.9 NICE
    • 10.9.1 Company overview
    • 10.9.2 Company snapshot
    • 10.9.3 Operating business segments
    • 10.9.4 Product portfolio
    • 10.9.5 Business performance
    • 10.9.6 Key strategic moves and developments
  • 10.10 Oracle Corporation
    • 10.10.1 Company overview
    • 10.10.2 Company snapshot
    • 10.10.3 Operating business segments
    • 10.10.4 Product portfolio
    • 10.10.5 Business performance
    • 10.10.6 Key strategic moves and developments
  • 10.11 Open Text Corporation
    • 10.11.1 Company overview
    • 10.11.2 Company snapshot
    • 10.11.3 Operating business segments
    • 10.11.4 Product portfolio
    • 10.11.5 Business performance
    • 10.11.6 Key strategic moves and developments
  • 10.12 Pegasystem Inc.
    • 10.12.1 Company overview
    • 10.12.2 Company snapshot
    • 10.12.3 Operating business segments
    • 10.12.4 Product portfolio
    • 10.12.5 Business performance
    • 10.12.6 Key strategic moves and developments
  • 10.13 SAP SE
    • 10.13.1 Company overview
    • 10.13.2 Company snapshot
    • 10.13.3 Operating business segments
    • 10.13.4 Product portfolio
    • 10.13.5 Business performance
    • 10.13.6 Key strategic moves and developments
  • 10.14 Salesforce, Inc.
    • 10.14.1 Company overview
    • 10.14.2 Company snapshot
    • 10.14.3 Operating business segments
    • 10.14.4 Product portfolio
    • 10.14.5 Business performance
    • 10.14.6 Key strategic moves and developments
  • 10.15 ServiceNow
    • 10.15.1 Company overview
    • 10.15.2 Company snapshot
    • 10.15.3 Operating business segments
    • 10.15.4 Product portfolio
    • 10.15.5 Business performance
    • 10.15.6 Key strategic moves and developments
  • 10.16 Verint Systems Inc.
    • 10.16.1 Company overview
    • 10.16.2 Company snapshot
    • 10.16.3 Operating business segments
    • 10.16.4 Product portfolio
    • 10.16.5 Business performance
    • 10.16.6 Key strategic moves and developments
  • 10.17 Zendesk
    • 10.17.1 Company overview
    • 10.17.2 Company snapshot
    • 10.17.3 Operating business segments
    • 10.17.4 Product portfolio
    • 10.17.5 Business performance
    • 10.17.6 Key strategic moves and developments

LIST OF TABLES

  • TABLE 1. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 2. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SOLUTION, BY REGION, 2021-2031 ($MILLION)
  • TABLE 3. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SOLUTION, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 4. GLOBAL SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 5. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SMS AND EMAIL SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 6. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SMS AND EMAIL SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 7. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR CHATBOT SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 8. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR CHATBOT SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 9. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR INTERACTIVE PERSONALIZED VIDEO SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 10. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR INTERACTIVE PERSONALIZED VIDEO SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 11. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR DIGITAL SELF-SERVICE SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 12. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR DIGITAL SELF-SERVICE SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 13. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SERVICE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 14. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SERVICE, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 15. GLOBAL SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 16. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR PROFESSIONAL SERVICES, BY REGION, 2021-2031 ($MILLION)
  • TABLE 17. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR PROFESSIONAL SERVICES, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 18. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MANAGED SERVICES, BY REGION, 2021-2031 ($MILLION)
  • TABLE 19. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MANAGED SERVICES, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 20. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 21. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR ON-PREMISE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 22. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR ON-PREMISE, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 23. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR CLOUD, BY REGION, 2021-2031 ($MILLION)
  • TABLE 24. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR CLOUD, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 25. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 26. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR LARGE ENTERPRISES, BY REGION, 2021-2031 ($MILLION)
  • TABLE 27. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR LARGE ENTERPRISES, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 28. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SMES, BY REGION, 2021-2031 ($MILLION)
  • TABLE 29. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SMES, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 30. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 31. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR BFSI, BY REGION, 2021-2031 ($MILLION)
  • TABLE 32. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR BFSI, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 33. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR IT & TELECOM, BY REGION, 2021-2031 ($MILLION)
  • TABLE 34. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR IT & TELECOM, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 35. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR HEALTHCARE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 36. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR HEALTHCARE, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 37. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MANUFACTURING, BY REGION, 2021-2031 ($MILLION)
  • TABLE 38. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR MANUFACTURING, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 39. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR TRANSPORTATION & LOGISTICS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 40. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR TRANSPORTATION & LOGISTICS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 41. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR RETAIL & E-COMMERCE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 42. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR RETAIL & E-COMMERCE, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 43. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MEDIA & ENTERTAINMENT, BY REGION, 2021-2031 ($MILLION)
  • TABLE 44. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR MEDIA & ENTERTAINMENT, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 45. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR TRAVEL & HOSPITALITY, BY REGION, 2021-2031 ($MILLION)
  • TABLE 46. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR TRAVEL & HOSPITALITY, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 47. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR OTHERS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 48. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR OTHERS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 49. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2021-2031 ($MILLION)
  • TABLE 50. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 51. NORTH AMERICA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 52. NORTH AMERICA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 53. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 54. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 55. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 56. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 57. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 58. U.S. SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 59. U.S. SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 60. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 61. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 62. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 63. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 64. CANADA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 65. CANADA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 66. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 67. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 68. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 69. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 70. EUROPE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 71. EUROPE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 72. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 73. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 74. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 75. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 76. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 77. UNITED KINGDOM SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 78. UNITED KINGDOM SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 79. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 80. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 81. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 82. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 83. GERMANY SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 84. GERMANY SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 85. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 86. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 87. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 88. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 89. FRANCE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 90. FRANCE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 91. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 92. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 93. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 94. ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 95. ITALY SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 96. ITALY SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 97. ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 98. ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 99. ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 100. SPAIN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 101. SPAIN SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 102. SPAIN SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 103. SPAIN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 104. SPAIN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 105. SPAIN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 106. NETHERLANDS CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 107. NETHERLANDS SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 108. NETHERLANDS SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 109. NETHERLANDS CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 110. NETHERLANDS CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 111. NETHERLANDS CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 112. REST OF EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 113. REST OF EUROPE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 114. REST OF EUROPE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 115. REST OF EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 116. REST OF EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 117. REST OF EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 118. ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 119. ASIA-PACIFIC SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 120. ASIA-PACIFIC SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 121. ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 122. ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 123. ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 124. ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 125. CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 126. CHINA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 127. CHINA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 128. CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 129. CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 130. CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 131. INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 132. INDIA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 133. INDIA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 134. INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 135. INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 136. INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 137. JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 138. JAPAN SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 139. JAPAN SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 140. JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 141. JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 142. JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 143. SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 144. SOUTH KOREA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 145. SOUTH KOREA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 146. SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 147. SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 148. SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 149. AUSTRALIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 150. AUSTRALIA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 151. AUSTRALIA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 152. AUSTRALIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 153. AUSTRALIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 154. AUSTRALIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 155. SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 156. SINGAPORE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 157. SINGAPORE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 158. SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 159. SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 160. SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 161. REST OF ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 162. REST OF ASIA-PACIFIC SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 163. REST OF ASIA-PACIFIC SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 164. REST OF ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 165. REST OF ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 166. REST OF ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 167. LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 168. LAMEA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 169. LAMEA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 170. LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 171. LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 172. LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 173. LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 174. BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 175. BRAZIL SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 176. BRAZIL SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 177. BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 178. BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 179. BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 180. MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 181. MEXICO SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 182. MEXICO SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 183. MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 184. MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 185. MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 186. SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 187. SAUDI ARABIA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 188. SAUDI ARABIA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 189. SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 190. SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 191. SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 192. UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 193. UAE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 194. UAE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 195. UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 196. UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 197. UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 198. SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 199. SOUTH AFRICA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 200. SOUTH AFRICA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 201. SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 202. SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 203. SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 204. REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
  • TABLE 205. REST OF LAMEA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
  • TABLE 206. REST OF LAMEA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
  • TABLE 207. REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
  • TABLE 208. REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
  • TABLE 209. REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
  • TABLE 210.AVAYA: COMPANY SNAPSHOT
  • TABLE 211.AVAYA: OPERATING SEGMENTS
  • TABLE 212.AVAYA: PRODUCT PORTFOLIO
  • TABLE 213.AVAYA: NET SALES,
  • TABLE 214.AVAYA: KEY STRATERGIES
  • TABLE 215.ALVARIA: COMPANY SNAPSHOT
  • TABLE 216.ALVARIA: OPERATING SEGMENTS
  • TABLE 217.ALVARIA: PRODUCT PORTFOLIO
  • TABLE 218.ALVARIA: NET SALES,
  • TABLE 219.ALVARIA: KEY STRATERGIES
  • TABLE 220.CREATIO: COMPANY SNAPSHOT
  • TABLE 221.CREATIO: OPERATING SEGMENTS
  • TABLE 222.CREATIO: PRODUCT PORTFOLIO
  • TABLE 223.CREATIO: NET SALES,
  • TABLE 224.CREATIO: KEY STRATERGIES
  • TABLE 225.CRMNEXT: COMPANY SNAPSHOT
  • TABLE 226.CRMNEXT: OPERATING SEGMENTS
  • TABLE 227.CRMNEXT: PRODUCT PORTFOLIO
  • TABLE 228.CRMNEXT: NET SALES,
  • TABLE 229.CRMNEXT: KEY STRATERGIES
  • TABLE 230.EGAIN CORPORATION: COMPANY SNAPSHOT
  • TABLE 231.EGAIN CORPORATION: OPERATING SEGMENTS
  • TABLE 232.EGAIN CORPORATION: PRODUCT PORTFOLIO
  • TABLE 233.EGAIN CORPORATION: NET SALES,
  • TABLE 234.EGAIN CORPORATION: KEY STRATERGIES
  • TABLE 235.ENGHOUSE SYSTEMS: COMPANY SNAPSHOT
  • TABLE 236.ENGHOUSE SYSTEMS: OPERATING SEGMENTS
  • TABLE 237.ENGHOUSE SYSTEMS: PRODUCT PORTFOLIO
  • TABLE 238.ENGHOUSE SYSTEMS: NET SALES,
  • TABLE 239.ENGHOUSE SYSTEMS: KEY STRATERGIES
  • TABLE 240.IBM CORPORATION: COMPANY SNAPSHOT
  • TABLE 241.IBM CORPORATION: OPERATING SEGMENTS
  • TABLE 242.IBM CORPORATION: PRODUCT PORTFOLIO
  • TABLE 243.IBM CORPORATION: NET SALES,
  • TABLE 244.IBM CORPORATION: KEY STRATERGIES
  • TABLE 245.MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • TABLE 246.MICROSOFT CORPORATION: OPERATING SEGMENTS
  • TABLE 247.MICROSOFT CORPORATION: PRODUCT PORTFOLIO
  • TABLE 248.MICROSOFT CORPORATION: NET SALES,
  • TABLE 249.MICROSOFT CORPORATION: KEY STRATERGIES
  • TABLE 250.NICE: COMPANY SNAPSHOT
  • TABLE 251.NICE: OPERATING SEGMENTS
  • TABLE 252.NICE: PRODUCT PORTFOLIO
  • TABLE 253.NICE: NET SALES,
  • TABLE 254.NICE: KEY STRATERGIES
  • TABLE 255.ORACLE CORPORATION: COMPANY SNAPSHOT
  • TABLE 256.ORACLE CORPORATION: OPERATING SEGMENTS
  • TABLE 257.ORACLE CORPORATION: PRODUCT PORTFOLIO
  • TABLE 258.ORACLE CORPORATION: NET SALES,
  • TABLE 259.ORACLE CORPORATION: KEY STRATERGIES
  • TABLE 260.OPEN TEXT CORPORATION: COMPANY SNAPSHOT
  • TABLE 261.OPEN TEXT CORPORATION: OPERATING SEGMENTS
  • TABLE 262.OPEN TEXT CORPORATION: PRODUCT PORTFOLIO
  • TABLE 263.OPEN TEXT CORPORATION: NET SALES,
  • TABLE 264.OPEN TEXT CORPORATION: KEY STRATERGIES
  • TABLE 265.PEGASYSTEM INC.: COMPANY SNAPSHOT
  • TABLE 266.PEGASYSTEM INC.: OPERATING SEGMENTS
  • TABLE 267.PEGASYSTEM INC.: PRODUCT PORTFOLIO
  • TABLE 268.PEGASYSTEM INC.: NET SALES,
  • TABLE 269.PEGASYSTEM INC.: KEY STRATERGIES
  • TABLE 270.SAP SE: COMPANY SNAPSHOT
  • TABLE 271.SAP SE: OPERATING SEGMENTS
  • TABLE 272.SAP SE: PRODUCT PORTFOLIO
  • TABLE 273.SAP SE: NET SALES,
  • TABLE 274.SAP SE: KEY STRATERGIES
  • TABLE 275.SALESFORCE, INC.: COMPANY SNAPSHOT
  • TABLE 276.SALESFORCE, INC.: OPERATING SEGMENTS
  • TABLE 277.SALESFORCE, INC.: PRODUCT PORTFOLIO
  • TABLE 278.SALESFORCE, INC.: NET SALES,
  • TABLE 279.SALESFORCE, INC.: KEY STRATERGIES
  • TABLE 280.SERVICENOW: COMPANY SNAPSHOT
  • TABLE 281.SERVICENOW: OPERATING SEGMENTS
  • TABLE 282.SERVICENOW: PRODUCT PORTFOLIO
  • TABLE 283.SERVICENOW: NET SALES,
  • TABLE 284.SERVICENOW: KEY STRATERGIES
  • TABLE 285.VERINT SYSTEMS INC.: COMPANY SNAPSHOT
  • TABLE 286.VERINT SYSTEMS INC.: OPERATING SEGMENTS
  • TABLE 287.VERINT SYSTEMS INC.: PRODUCT PORTFOLIO
  • TABLE 288.VERINT SYSTEMS INC.: NET SALES,
  • TABLE 289.VERINT SYSTEMS INC.: KEY STRATERGIES
  • TABLE 290.ZENDESK: COMPANY SNAPSHOT
  • TABLE 291.ZENDESK: OPERATING SEGMENTS
  • TABLE 292.ZENDESK: PRODUCT PORTFOLIO
  • TABLE 293.ZENDESK: NET SALES,
  • TABLE 294.ZENDESK: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 1.CUSTOMER ENGAGEMENT SOLUTIONS MARKET SEGMENTATION
  • FIGURE 2.CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031
  • FIGURE 3.CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031
  • FIGURE 4. TOP INVESTMENT POCKETS, BY REGION
  • FIGURE 5.PORTER FIVE-1
  • FIGURE 6.PORTER FIVE-2
  • FIGURE 7.PORTER FIVE-3
  • FIGURE 8.PORTER FIVE-4
  • FIGURE 9.PORTER FIVE-5
  • FIGURE 10.TOP PLAYER POSITIONING
  • FIGURE 11.CUSTOMER ENGAGEMENT SOLUTIONS MARKET:DRIVERS, RESTRAINTS AND OPPORTUNITIES
  • FIGURE 12.CUSTOMER ENGAGEMENT SOLUTIONS MARKET,BY OFFERING,2021(%)
  • FIGURE 13.COMPARATIVE SHARE ANALYSIS OF SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 14.COMPARATIVE SHARE ANALYSIS OF SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 15.CUSTOMER ENGAGEMENT SOLUTIONS MARKET,BY DEPLOYMENT MODE,2021(%)
  • FIGURE 16.COMPARATIVE SHARE ANALYSIS OF ON-PREMISE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 17.COMPARATIVE SHARE ANALYSIS OF CLOUD CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 18.CUSTOMER ENGAGEMENT SOLUTIONS MARKET,BY ENTERPRISE SIZE,2021(%)
  • FIGURE 19.COMPARATIVE SHARE ANALYSIS OF LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 20.COMPARATIVE SHARE ANALYSIS OF SMES CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 21.CUSTOMER ENGAGEMENT SOLUTIONS MARKET,BY INDUSTRY VERTICAL,2021(%)
  • FIGURE 22.COMPARATIVE SHARE ANALYSIS OF BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 23.COMPARATIVE SHARE ANALYSIS OF IT & TELECOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 24.COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 25.COMPARATIVE SHARE ANALYSIS OF MANUFACTURING CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 26.COMPARATIVE SHARE ANALYSIS OF TRANSPORTATION & LOGISTICS CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 27.COMPARATIVE SHARE ANALYSIS OF RETAIL & E-COMMERCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 28.COMPARATIVE SHARE ANALYSIS OF MEDIA & ENTERTAINMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 29.COMPARATIVE SHARE ANALYSIS OF TRAVEL & HOSPITALITY CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 30.COMPARATIVE SHARE ANALYSIS OF OTHERS CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031(%)
  • FIGURE 31.CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION,2021
  • FIGURE 32.U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 33.CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 34.UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 35.GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 36.FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 37.ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 38.SPAIN CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 39.NETHERLANDS CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 40.REST OF EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 41.CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 42.INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 43.JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 44.SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 45.AUSTRALIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 46.SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 47.REST OF ASIA-PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 48.BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 49.MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 50.SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 51.UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 52.SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 53.REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET,2021-2031($MILLION)
  • FIGURE 54. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 55. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 56. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 57.PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 58.COMPETITIVE DASHBOARD
  • FIGURE 59.COMPETITIVE HEATMAP OF TOP 10 KEY PLAYERS
  • FIGURE 60.AVAYA.: NET SALES ,($MILLION)
  • FIGURE 61.ALVARIA.: NET SALES ,($MILLION)
  • FIGURE 62.CREATIO.: NET SALES ,($MILLION)
  • FIGURE 63.CRMNEXT.: NET SALES ,($MILLION)
  • FIGURE 64.EGAIN CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 65.ENGHOUSE SYSTEMS.: NET SALES ,($MILLION)
  • FIGURE 66.IBM CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 67.MICROSOFT CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 68.NICE.: NET SALES ,($MILLION)
  • FIGURE 69.ORACLE CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 70.OPEN TEXT CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 71.PEGASYSTEM INC..: NET SALES ,($MILLION)
  • FIGURE 72.SAP SE.: NET SALES ,($MILLION)
  • FIGURE 73.SALESFORCE, INC..: NET SALES ,($MILLION)
  • FIGURE 74.SERVICENOW.: NET SALES ,($MILLION)
  • FIGURE 75.VERINT SYSTEMS INC..: NET SALES ,($MILLION)
  • FIGURE 76.ZENDESK.: NET SALES ,($MILLION)