客戶旅程圖：全球市場預測（2022-2027）

Market Forecast: Customer Journey Mapping, 2022-2027, Worldwide

出版日期: 2023年03月23日 | 出版商:

Quadrant Knowledge Solutions | 英文 27 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄圖表

預計到 2027 年，全球客戶旅程地圖市場將以 15.49% 的複合年增長率成長。

客戶旅程圖只是向以客戶為中心過渡的一步。這是一個起點，將客戶體驗置於公司業務和營運方式的核心。它提供了客戶如何與公司互動的全景圖，將公司的思維集中在客戶身上，並從外部角度揭示服務是什麼樣子。在大公司中，很容易從部門任務的角度來思考事情，但旅程圖有助於跨職能工作，以了解旅程對客戶的影響，並了解客戶在每個點的 "期望目標" 試著考慮情緒反應。

本報告分析了全球客戶旅程地圖市場，提供了解決方案概述、市場基本結構、整體市場規模趨勢展望，以及按實施方法、地區、行業和客戶類型劃分的詳細資訊。我們正在調查該行業的詳細趨勢以及產業利害關係人未來應採取的行動。

市場加速與限制因素
市場預測：針對整個市場
市場預測：依實施方法分類
- 雲
- 本地
市場預測：依地區劃分
- 加拿大
- 中歐和東歐
- 日本
- 拉丁美洲
- 中東/非洲
- 美國
- 西歐
- 亞洲（不包括日本和中國）(AxJC)
- 中國
市場預測：依產業分類
- 銀行/金融服務
- 電子/通訊
- 零售/電子商務
- 專業服務
- 醫療/生命科學
- 製造業
- 媒體娛樂
- 政府/公部門
- 教育
- 能源/公用事業/其他
- 其他
市場預測：依客戶類型分類
- 中小企業
- 大型公司

第 4 章分析師的建議

第5章附錄

簡介目錄圖表

Product Code: QKS-02164

Quadrant Knowledge Solutions Reveals that Customer Journey Mapping Market is Projected to Register a CAGR of 15.49% by 2027.

Customer journey mapping is just one stage in the move towards a customer centric approach. It marks the starting point; placing the experience of the customer at the heart of what the company does and how it operates. It provides a single overview of how customers interact with the business, focusing the company's thinking on the customer and how the service appears from an external perspective. It is all too easy for large corporations to think in terms of departmental tasks, and journey mapping facilitates cross-departmental working to understand the impact on the journey for the customer, and consider the "desired" emotional response from the customer at each point.

Chapter 01: Research Summary

2023 Market Outlook: Top Research Findings and Key Takeaways
Top predictions

Chapter 02: Customer Journey Mapping Market Overview

Market Definition and Scope
Revenue Type
Geographical Regions
Industry Verticals

Chapter 03: Customer Journey Mapping Market Forecast Analysis

Market Accelerators and Market Restraints
Market Forecast by Total Market
Market Forecast by Deployment Type
- Cloud
- On-Premises
Market Forecast by Geographical Regions
- Canada
- Central & Eastern Europe
- Japan
- Latin America
- Middle East & Africa
- USA
- Western Europe
- Asia Ex-Japan China (AxJC)
- China
Market Forecast by Industry Verticals
- Banking and Financial Services
- Electronics & Telecom
- Retail and eCommerce
- Professional Services
- Healthcare and Life Sciences
- Manufacturing
- Media & Entertainment
- Government and Public Sectors
- Education
- Energy & Utility Others
- Others
Market Forecast by Customer Types
- SMB
- Large
- Enterprise

Chapter 04: Analyst Recommendations

Analyst Recommendations

Chapter 05: Appendix

Research Methodologies

簡介目錄圖表

List of Tables

Table 1 : Market Share, Total Market, Worldwide
Table 2 : Market Share By Deployment Type, Worldwide
Table 3 : Market Share By Geographical Regions, USA
Table 4 : Market Share By Geographical Regions, Canada
Table 5 : Market Share By Geographical Regions, Latin America
Table 6 : Market Share By Geographical Regions, Western Europe
Table 7 : Market Share By Geographical Regions, Central & Eastern Europe
Table 8 : Market Share By Geographical Regions, MEA
Table 9 : Market Share By Geographical Regions, Asia ex. JPC
Table 10 : Market Share By Geographical Regions, Japan
Table 11 : Market Share By Geographical Regions, China
Table 12 : Market Share By Industry Vertical 1, Worldwide
Table 13 : Market Share By Industry Vertical 2, Worldwide
Table 14 : Market Share By Industry Vertical 3, Worldwide
Table 15 : Market Share By Industry Vertical 4, Worldwide
Table 16 : Market Share By Industry Vertical 5, Worldwide
Table 17 : Market Share By Industry Vertical 6, Worldwide
Table 18 : Market Share By Industry Vertical 7, Worldwide
Table 19 : Market Share By Industry Vertical 8, Worldwide

List of Figures

Fig. 1 Market Forecast of Customer Journey Mapping, Worldwid 2022 - 2027
Fig. 2 Market Forecast of Customer Journey Mapping, USA, 2022 - 2027
Fig. 3 Market Forecast of Customer Journey Mapping, Canada, 2022 - 2027
Fig. 4 Market Forecast of Customer Journey Mapping, Latin America, 2022 - 2027
Fig. 5 Market Forecast of Customer Journey Mapping, Western Europe, 2022 - 2027
Fig. 6 Market Forecast of Customer Journey Mapping, Central & Eastern Europe, 2022 - 2027
Fig. 7 Market Forecast of Customer Journey Mapping, Middle East & Africa, 2022 - 2027
Fig. 8 Market Forecast of Customer Journey Mapping, Asia excluding Japan and China, 2022 - 2027
Fig. 9 Market Forecast of Customer Journey Mapping, Japan, 2022 - 2027
Fig. 10 Market Forecast of Customer Journey Mapping, China, 2022 - 2027
Fig. 11 Market Forecast of Customer Journey Mapping, IT & Telecom Industry, 2022 - 2027
Fig. 12 Market Forecast of Customer Journey Mapping, Banking & Financial Services Industry, 2022 - 2027
Fig. 13 Market Forecast of Customer Journey Mapping, Insurance Industry, 2022 - 2027
Fig. 14 Market Forecast of Customer Journey Mapping, Healthcare Industry, 2022 - 2027
Fig. 15 Market Forecast of Customer Journey Mapping, Government & Public Sector, 2022 - 2027
Fig. 16 Market Forecast of Customer Journey Mapping, Retail & eCommerce, 2022 - 2027
Fig. 17 Market Forecast of Customer Journey Mapping, Manufacturing, 2022 - 2027
Fig. 18 Market Forecast of Customer Journey Mapping, Hospitality, 2022 - 2027
Fig. 19 Market Forecast of Customer Journey Mapping, On-premises Deployment, 2022 - 2027
Fig. 20 Market Forecast of Customer Journey Mapping, Cloud Deployment, 2022 - 2027
Fig. 21 Market Forecast of Customer Journey Mapping, SMB Customers, 2022 - 2027
Fig. 22 Market Forecast of Customer Journey Mapping, Large Customers, 2022 - 2027
Fig. 23 Market Forecast of Customer Journey Mapping, Enterprise Customers, 2022 - 2027