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市場調查報告書

商品編碼

1448605

全球客戶服務軟體市場研究報告 - 2024 年至 2032 年產業分析、規模、佔有率、成長、趨勢和預測

Global Customer Service Software Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2024 to 2032

出版日期: 2024年02月01日 | 出版商:

Value Market Research | 英文 289 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄圖表

全球客戶服務軟體市場需求預計將從2023年的109.5億美元達到2032年近293.9億美元的市場規模，2024年至2032年的研究期間CAGR為11.6%。

客戶服務軟體是一種幫助企業管理和改善客戶互動的技術解決方案。它通常包括用於追蹤客戶查詢、解決問題和提高整體滿意度的工具。該軟體具有票務系統、知識庫和溝通管道等功能，可簡化支援流程並促進企業與其客戶之間的高效溝通。

市場動態

由於不斷發展的客戶服務環境和先進技術的整合，客戶服務軟體市場正在蓬勃發展。本公司逐漸意識到提供無縫和個人化客戶體驗的重要性，從而開始採用客戶服務軟體。電子商務的興起和對全通路支援的需求進一步推動了市場的發展，因為企業希望透過各種平台與客戶互動。人工智慧和聊天機器人在自動化客戶互動、提高效率和縮短回應時間方面發揮著至關重要的作用。最近的大流行也加速了數位轉型，推動企業投資用於遠端客戶支援的軟體解決方案，從而促進了市場的成長。

該報告涵蓋波特五力模型、市場吸引力分析和價值鏈分析。這些工具有助於清晰地了解行業結構並評估全球範圍內的競爭吸引力。此外，這些工具也對全球客戶服務軟體市場的各個細分市場進行了包容性評估。客戶服務軟體產業的成長和趨勢為本研究提供了整體方法。

市場區隔

客戶服務軟體市場報告的這一部分透過在國家和地區層面進行分析來提供有關細分市場的詳細資料，從而幫助策略師確定相應產品或服務的目標人口統計數據以及即將到來的機會。

按最終用戶產業

製造業
衛生保健
政府
BFSI
資訊科技與電信
零售與電子商務
其他

按部署

軟體即服務
基於雲端的

按組件

服務
軟體

區域分析

本節涵蓋區域展望，重點介紹北美、歐洲、亞太地區、拉丁美洲以及中東和非洲客戶服務軟體市場當前和未來的需求。此外，該報告重點關注所有主要地區各個應用領域的需求、估計和預測。

該研究報告還涵蓋了市場主要參與者的全面概況以及對全球競爭格局的深入了解。客戶服務軟體市場的主要參與者包括Freshdesk、Zendesk、Microsoft Dynamics 365 Customer Service、Kayako、Salesforce Service Cloud、HappyFox、HubSpot Service Hub、Gorgias、Zoho Desk、ServiceNow、Desk.com、LiveChat、HelpService Scout、Oracle 雲端等。本節包含競爭格局的整體視圖，包括各種策略發展，例如關鍵併購、未來產能、合作夥伴關係、財務概況、合作、新產品開發、新產品發布和其他發展。

如果您有任何客製化要求，請寫信給我們。我們的研究團隊可以根據您的需求提供客製化報告。

區域展望
介紹
北美銷售分析
- 概覽、歷史與預測資料銷售分析
- 北美按細分市場銷售分析
- 北美按國家銷售分析
- 美國銷售分析
- 加拿大銷售分析
- 墨西哥銷售分析
歐洲銷售分析
- 概覽、歷史與預測資料銷售分析
- 歐洲按細分市場銷售分析
- 歐洲按國家銷售分析
- 英國銷售分析
- 法國銷售分析
- 德國銷售分析
- 義大利銷售分析
- 俄羅斯銷售分析
- 歐洲其他地區銷售分析
亞太地區銷售分析
- 概覽、歷史與預測資料銷售分析
- 亞太地區按細分市場銷售分析
- 亞太地區國家/地區銷售分析
- 中國銷售分析
- 印度銷售分析
- 日本銷售分析
- 韓國銷售分析
- 澳洲銷售分析
- 東南亞銷售分析
- 亞太地區其他地區銷售分析
拉丁美洲銷售分析
- 概覽、歷史與預測資料銷售分析
- 拉丁美洲按細分市場銷售分析
- 拉丁美洲按國家銷售分析
- 巴西銷售分析
- 阿根廷銷售分析
- 秘魯銷售分析
- 智利銷售分析
- 拉丁美洲其他地區銷售分析
中東和非洲銷售分析
- 概覽、歷史與預測資料銷售分析
- 中東和非洲按細分市場銷售分析
- 中東和非洲國家銷售分析
- 沙烏地阿拉伯銷售分析
- 阿拉伯聯合大公國銷售分析
- 以色列銷售分析
- 南非銷售分析
- 中東其他地區和非洲銷售分析

第 9 章：客戶服務軟體公司的競爭格局

客戶服務軟體市場競爭
夥伴關係/協作/協議
併購
新產品發布
其他發展

第 10 章：公司簡介

公司股份分析
市場集中度
Freshdesk

公司簡介
公司收入
產品
最近的發展

Zendesk

公司簡介
公司收入
產品
最近的發展

Microsoft Dynamics 365 Customer Service

公司簡介
公司收入
產品
最近的發展

Kayako

公司簡介
公司收入
產品
最近的發展

Salesforce Service Cloud

公司簡介
公司收入
產品
最近的發展

HappyFox

公司簡介
公司收入
產品
最近的發展

HubSpot Service Hub

公司簡介
公司收入
產品
最近的發展

Gorgias

公司簡介
公司收入
產品
最近的發展

Zoho Desk

公司簡介
公司收入
產品
最近的發展

ServiceNow

公司簡介
公司收入
產品
最近的發展

Desk.com

公司簡介
公司收入
產品
最近的發展

LiveChat

公司簡介
公司收入
產品
最近的發展

Help Scout

公司簡介
公司收入
產品
最近的發展

Oracle Service Cloud

公司簡介
公司收入
產品
最近的發展

其他
- 公司簡介
- 公司收入
- 產品
- 最近的發展

注意 - 在公司概況中，財務詳細資訊和近期發展視情況而定，或者如果是私人公司，則可能不包括在內

簡介目錄圖表

Product Code: VMR112113737

The global demand for Customer Service Software Market is presumed to reach the market size of nearly USD 29.39 Billion by 2032 from USD 10.95 Billion in 2023 with a CAGR of 11.6% under the study period 2024 - 2032.

Customer service software is a technology solution that helps businesses manage and improve customer interactions. It typically includes tools for tracking customer inquiries, resolving issues, and enhancing overall satisfaction. With features such as ticketing systems, knowledge bases, and communication channels, this software streamlines support processes and fosters efficient communication between businesses and their customers.

MARKET DYNAMICS

The customer service software market is thriving due to the evolving customer service landscape and the integration of advanced technologies. Companies are recognizing the importance of providing seamless and personalized customer experiences, leading to the adoption of customer service software. The rise of e-commerce and the need for omnichannel support further fuel the market as businesses aim to engage with customers across various platforms. Artificial intelligence and chatbots play a crucial role in automating customer interactions, improving efficiency, and reducing response times. The recent pandemic has also accelerated the digital transformation, pushing companies to invest in software solutions for remote customer support, contributing to the market's growth.

The report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of customer service software. The growth and trends of Customer Service Software Industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the customer service software market report provides detailed data on the segments by analyzing them at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By End-User Industry

Manufacturing
Healthcare
Government
BFSI
IT & Telecommunication
Retail & E-Commerce
Others

By Deployment

SaaS
Cloud-Based

By Component

Services
Software

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Customer Service Software market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the customer service software market include Freshdesk, Zendesk, Microsoft Dynamics 365 Customer Service, Kayako, Salesforce Service Cloud, HappyFox, HubSpot Service Hub, Gorgias, Zoho Desk, ServiceNow, Desk.com, LiveChat, Help Scout, Oracle Service Cloud, and others. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . CUSTOMER SERVICE SOFTWARE - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By End-User Industry
- 3.7.2 Market Attractiveness Analysis By Deployment
- 3.7.3 Market Attractiveness Analysis By Component
- 3.7.4 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY END-USER INDUSTRY

5.1 Overview by End-User Industry
5.2 Historical and Forecast Data
5.3 Analysis by End-User Industry
5.4 Manufacturing Historic and Forecast Sales by Regions
5.5 Healthcare Historic and Forecast Sales by Regions
5.6 Government Historic and Forecast Sales by Regions
5.7 BFSI Historic and Forecast Sales by Regions
5.8 IT & Telecommunication Historic and Forecast Sales by Regions
5.9 Retail & E-Commerce Historic and Forecast Sales by Regions
5.10. Others Historic and Forecast Sales by Regions

6 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY DEPLOYMENT

6.1 Overview by Deployment
6.2 Historical and Forecast Data
6.3 Analysis by Deployment
6.4 SaaS Historic and Forecast Sales by Regions
6.5 Cloud-Based Historic and Forecast Sales by Regions

7 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY COMPONENT

7.1 Overview by Component
7.2 Historical and Forecast Data
7.3 Analysis by Component
7.4 Services Historic and Forecast Sales by Regions
7.5 Software Historic and Forecast Sales by Regions

8 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY GEOGRAPHY

8.1. Regional Outlook
8.2. Introduction
8.3. North America Sales Analysis
- 8.3.1. Overview, Historic and Forecast Data Sales Analysis
- 8.3.2. North America By Segment Sales Analysis
- 8.3.3. North America By Country Sales Analysis
- 8.3.4. United State Sales Analysis
- 8.3.5. Canada Sales Analysis
- 8.3.6. Mexico Sales Analysis
8.4. Europe Sales Analysis
- 8.4.1. Overview, Historic and Forecast Data Sales Analysis
- 8.4.2. Europe by Segment Sales Analysis
- 8.4.3. Europe by Country Sales Analysis
- 8.4.4. United Kingdom Sales Analysis
- 8.4.5. France Sales Analysis
- 8.4.6. Germany Sales Analysis
- 8.4.7. Italy Sales Analysis
- 8.4.8. Russia Sales Analysis
- 8.4.9. Rest Of Europe Sales Analysis
8.5. Asia Pacific Sales Analysis
- 8.5.1. Overview, Historic and Forecast Data Sales Analysis
- 8.5.2. Asia Pacific by Segment Sales Analysis
- 8.5.3. Asia Pacific by Country Sales Analysis
- 8.5.4. China Sales Analysis
- 8.5.5. India Sales Analysis
- 8.5.6. Japan Sales Analysis
- 8.5.7. South Korea Sales Analysis
- 8.5.8. Australia Sales Analysis
- 8.5.9. South East Asia Sales Analysis
- 8.5.10. Rest Of Asia Pacific Sales Analysis
8.6. Latin America Sales Analysis
- 8.6.1. Overview, Historic and Forecast Data Sales Analysis
- 8.6.2. Latin America by Segment Sales Analysis
- 8.6.3. Latin America by Country Sales Analysis
- 8.6.4. Brazil Sales Analysis
- 8.6.5. Argentina Sales Analysis
- 8.6.6. Peru Sales Analysis
- 8.6.7. Chile Sales Analysis
- 8.6.8. Rest of Latin America Sales Analysis
8.7. Middle East & Africa Sales Analysis
- 8.7.1. Overview, Historic and Forecast Data Sales Analysis
- 8.7.2. Middle East & Africa by Segment Sales Analysis
- 8.7.3. Middle East & Africa by Country Sales Analysis
- 8.7.4. Saudi Arabia Sales Analysis
- 8.7.5. UAE Sales Analysis
- 8.7.6. Israel Sales Analysis
- 8.7.7. South Africa Sales Analysis
- 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE CUSTOMER SERVICE SOFTWARE COMPANIES

9.1. Customer Service Software Market Competition
9.2. Partnership/Collaboration/Agreement
9.3. Merger And Acquisitions
9.4. New Product Launch
9.5. Other Developments

10 . COMPANY PROFILES OF CUSTOMER SERVICE SOFTWARE INDUSTRY

10.1. Company Share Analysis
10.2. Market Concentration Rate
10.3. Freshdesk
- 10.3.1. Company Overview
- 10.3.2. Company Revenue
- 10.3.3. Products
- 10.3.4. Recent Developments
10.4. Zendesk
- 10.4.1. Company Overview
- 10.4.2. Company Revenue
- 10.4.3. Products
- 10.4.4. Recent Developments
10.5. Microsoft Dynamics 365 Customer Service
- 10.5.1. Company Overview
- 10.5.2. Company Revenue
- 10.5.3. Products
- 10.5.4. Recent Developments
10.6. Kayako
- 10.6.1. Company Overview
- 10.6.2. Company Revenue
- 10.6.3. Products
- 10.6.4. Recent Developments
10.7. Salesforce Service Cloud
- 10.7.1. Company Overview
- 10.7.2. Company Revenue
- 10.7.3. Products
- 10.7.4. Recent Developments
10.8. HappyFox
- 10.8.1. Company Overview
- 10.8.2. Company Revenue
- 10.8.3. Products
- 10.8.4. Recent Developments
10.9. HubSpot Service Hub
- 10.9.1. Company Overview
- 10.9.2. Company Revenue
- 10.9.3. Products
- 10.9.4. Recent Developments
10.10. Gorgias
- 10.10.1. Company Overview
- 10.10.2. Company Revenue
- 10.10.3. Products
- 10.10.4. Recent Developments
10.11. Zoho Desk
- 10.11.1. Company Overview
- 10.11.2. Company Revenue
- 10.11.3. Products
- 10.11.4. Recent Developments
10.12. ServiceNow
- 10.12.1. Company Overview
- 10.12.2. Company Revenue
- 10.12.3. Products
- 10.12.4. Recent Developments
10.13. Desk.com
- 10.13.1. Company Overview
- 10.13.2. Company Revenue
- 10.13.3. Products
- 10.13.4. Recent Developments
10.14. LiveChat
- 10.14.1. Company Overview
- 10.14.2. Company Revenue
- 10.14.3. Products
- 10.14.4. Recent Developments
10.15. Help Scout
- 10.15.1. Company Overview
- 10.15.2. Company Revenue
- 10.15.3. Products
- 10.15.4. Recent Developments
10.16. Oracle Service Cloud
- 10.16.1. Company Overview
- 10.16.2. Company Revenue
- 10.16.3. Products
- 10.16.4. Recent Developments
10.17. Others
- 10.17.1. Company Overview
- 10.17.2. Company Revenue
- 10.17.3. Products
- 10.17.4. Recent Developments