查看購物車
  • Simplified Chinese
  • English
  • Japanese
封面
市場調查報告書
商品編碼
1424410

開放原始碼CRM 軟體市場：按類型、按部署型態、按組織規模、按最終用戶行業、按應用程式、按元件、按地區

Open Source CRM Software Market, By Type, By Deployment Mode, By Organization Size, By End-user Industry, By Application, By Component, By Geography
出版日期: | 出版商: Coherent Market Insights | 英文 150 Pages | 商品交期: 2-3個工作天內

價格
簡介目錄

開放原始碼CRM 軟體市場規模預計將從 2023 年的 25.9 億美元增加到 2030 年的 59.4 億美元，預測期內複合年成長率為 12.6%。

報告範圍 報告詳情
基準年 2022年 2023/2024年市場規模 25.9億美元
實際資料 2017年至2021年 預測期 2023-2030
預測期間 2023/2024 至 2030/2031 年複合年成長率： 12.60% 2030/2031價值預測 59.4億美元
圖 1. 2023 年開放原始碼CRM 軟體的全球市場佔有率(%)（按地區）
開源CRM軟體市場-IMG1

開放原始碼客戶關係管理（CRM）是指原始碼可以自由修改、免費提供的CRM軟體。傳統上，CRM 對於許多組織來說是專有的且昂貴。然而，開放原始碼CRM 為管理客戶關係和互動提供了經濟高效的替代方案。開放原始碼CRM 的主要優點包括初期成本低、根據業務需求彈性製化功能以及避免供應商鎖定。隨著人們對減少技術支出的興趣日益濃厚，中小型企業擴大採用開放原始碼CRM 解決方案。

近年來，開放原始碼CRM 軟體因其彈性、經濟性和客製化選項而廣受歡迎。與專有 CRM 解決方案不同，開放原始碼CRM 軟體可讓企業存取和修改原始程式碼，使其高度適應特定組織的需求。這使得公司能夠創建適合其獨特需求的客製化 CRM 系統。

開放原始碼CRM 軟體提供多種功能，例如聯絡人管理、潛在客戶追蹤、銷售額預測、客戶支援等。此外，它還提供與其他業務應用程式的無縫整合，從而提高效率和生產力。透過存取原始程式碼，企業可以自訂軟體以適應其現有的工作流程，從而確保無縫過渡並最大限度地減少對業務的干擾。

市場動態：

開放原始碼CRM 軟體市場預計在未來幾年將顯著成長。有幾個因素促成了這種成長，包括成本效益、可自訂性和彈性以及整合能力。例如，企業可以新增或刪除模組、自訂工作流程以及與其他業務應用程式整合。開放原始碼社群提供的定期更新和升級也支持了市場成長。然而，實施和維護開放原始碼CRM 軟體可能需要技術專業知識，這對於一些沒有必要資源或技能的公司來說可能是一個挑戰。也就是說，對客製化 CRM 解決方案不斷成長的需求意味著企業正在尋找可以客製化以滿足其獨特需求的 CRM 解決方案，這為開放原始碼CRM 軟體供應商創造了機會。

本研究的主要特點

  • 本報告對全球開放原始碼CRM軟體市場進行了詳細分析，並提供了以2022年為基準年的預測期（2023-2030）的市場規模和年複合成長率（CAGR%）。
  • 它還強調了各個細分市場的潛在收益成長機會，並為該市場說明了一系列有吸引力的投資提案。
  • 它還提供了有關市場促進因素、限制因素、機會、新產品發布和核准、市場趨勢、區域前景、主要企業採取的競爭策略等的主要考察。
  • 本報告根據公司亮點、產品系列、主要亮點、財務表現和策略等參數，介紹了全球開放原始碼CRM 軟體市場的主要企業。
  • 該報告的見解使行銷人員和經營團隊負責人就未來的產品發布、類型升級、市場擴張和行銷策略做出明智的決策。
  • 全球開放原始碼CRM 軟體市場報告針對該行業的各個相關人員，如投資者、供應商、產品製造商、經銷商、新進業者和財務分析師。
  • 相關人員可以透過用於分析全球開放原始碼CRM 軟體市場的各種策略矩陣來促進他們的決策。

目錄

第1章 研究目的與前提

  • 研究目標
  • 先決條件
  • 簡稱

第2章 市場展望

  • 報告說明
    • 市場定義和範圍
  • 執行摘要
  • Coherent Opportunity Map（COM）

第3章市場動態、法規及趨勢分析

  • 市場動態
  • 開放原始碼CRM 的彈性和客製化性
  • 開放原始碼CRM 解決方案的成本效益
  • 開放原始碼減少了供應商依賴和鎖定
  • 透過開放原始碼開發進行創新和協作
  • 與開放原始碼程式碼相關的資料安全問題
  • 客戶缺乏對開放原始碼CRM 優勢的認知
  • 缺乏客製化開放原始碼CRM 的熟練人才
  • 主要亮點
  • 監管場景
  • 產品發布/核准
  • PEST分析
  • 波特的分析
  • 併購場景

第 4 章開放原始碼CRM 軟體市場 –冠狀病毒(COVID-19) 大流行的影響

  • 新型冠狀病毒感染疾病（COVID-19）的流行病學
  • 供需面分析
  • 經濟影響

第 5 章 2017-2030 年開放原始碼CRM 軟體市場（按類型）

  • 營運型客戶關係管理
  • 分析型客戶關係管理
  • 聯合客戶關係管理
  • 其他類型

第 6 章開放原始碼CRM 軟體市場，依部署型態，2017-2030 年

  • 本地
  • 雲端基礎
  • 混合

第 7 章開放原始碼CRM 軟體市場，依組織規模分類，2017-2030 年

  • 主要企業
  • 中小企業

第 8 章開放原始碼CRM 軟體市場，依最終用戶產業分類，2017-2030 年

  • BFSI
  • 零售
  • 衛生保健
  • 電信與資訊技術
  • 製造業
  • 政府和教育
  • 其他

第 9 章 2017-2030 年開放原始碼CRM 軟體市場（按應用）

  • 行銷
  • 銷售
  • 客戶服務與支援
  • 其他

第 10 章 2017-2030 年開放原始碼CRM 軟體市場（按地區）

  • 北美洲
  • 美國
  • 加拿大
  • 歐洲
  • 英國
  • 德國
  • 義大利
  • 法國
  • 俄羅斯
  • 其他歐洲國家
  • 亞太地區
  • 中國
  • 印度
  • 日本
  • ASEAN
  • 澳洲
  • 韓國
  • 其他亞太地區
  • 拉丁美洲
  • 巴西
  • 阿根廷
  • 墨西哥
  • 其他拉丁美洲
  • 中東和非洲
  • 以色列
  • 海灣合作理事會國家
  • 南非
  • 中東和非洲其他地區

第11章競爭形勢

  • Aurea CRM
  • Insightly
  • Microsoft
  • Oracle CX Cloud
  • SAGE CRM
  • Adobe CRM
  • NICE CX
  • SugarCRM
  • vTiger
  • Odoo
  • Agile CRM
  • bpm'online
  • RepairShopr
  • Pipedrive
  • Zoho CRM
  • SuiteCRM
  • Salesforce
  • HubSpot
  • Insightly
  • Base
  • Apptivo
  • Nutshell
  • Really Simple Systems
  • Teamgate
  • Bitrix24
  • Creatio
  • Zurmo
  • FatFree CRM
  • EspoCRM

第12章 章節

  • 調查方法
  • 關於出版商
簡介目錄
Product Code: CMI6276

The open source CRM software market size is expected to reach US$ 5.94 billion by 2030, from US$ 2.59 billion in 2023, growing at a CAGR of 12.6% during the forecast period.

Report Coverage Report Details
Base Year: 2022 Market Size in 2023/2024: US$ 2.59 Bn
Historical Data for: 2017 to 2021 Forecast Period: 2023 - 2030
Forecast Period 2023/2024 to 2030/2031 CAGR: 12.60% 2030/2031 Value Projection: US$ 5.94 Bn
Figure 1. Global Open Source CRM Software Market Share (%), by Region, 2023
Open Source CRM Software Market - IMG1

Open source customer relationship management (CRM) refers to CRM software that is available freely and with source code that can be modified. Traditionally, CRMs have been proprietary and expensive for many organizations. However, open source CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. With growing interest in reducing technology expenditures, the adoption of open source CRM solutions is on the rise among small and medium enterprises.

Open source CRM software has gained significant popularity in recent years due to its flexibility, affordability, and customization options. Unlike proprietary CRM solutions, open source CRM software allows businesses to access and modify the source code, making it highly adaptable to specific organizational needs. This enables businesses to create tailor-made CRM systems that fit their unique requirements.

Open source CRM software offers a range of features including contact management, lead tracking, sales forecasting, and customer support. Additionally, it provides seamless integration with other business applications, enhancing efficiency and productivity. With the ability to access the source code, businesses can customize the software to align with their existing workflows, ensuring a seamless transition and minimal disruption to operations.

Market Dynamics:

The open source CRM software market is expected to witness substantial growth in the coming years. Several factors contribute to this growth including cost-effectiveness, sustomization and flexibility, and integration capabilities. For instance, companies can add or remove modules, customize workflows, and integrate with other business applications. The availability of regular updates and upgrades by open source communities is also propelling the market growth. However, implementing and maintaining open source CRM software may require technical expertise, which can be a challenge for some businesses without the necessary resources or skills. Nevertheless, with the growing demand for customized CRM solutions, businesses are increasingly seeking CRM solutions that can be customized to fit their unique requirements, creating opportunities for open source CRM software providers.

Key Features of the Study:

  • This report provides an in-depth analysis of the global open source CRM software market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
  • It elucidates potential revenue growth opportunities across different segments and explains attractive investment proposition matrices for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, market trends, regional outlook, and competitive strategies adopted by key players
  • It profiles key players in the global open source CRM software market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
  • Key companies covered as a part of this study include Aurea CRM, Insightly, Microsoft dyanamics CRM, Oracle CX Cloud, SAGE CRM, Adobe CRM, NICE CX , SugarCRM, Vtiger, Odoo, Agile CRM ,bpm'online, RepairShopr, Pipedrive, Zoho CRM, SuiteCRM, Salesforce, HubSpot, Insightly, Base, Apptivo, Nutshell, Really Simple Systems, Teamgate, Bitrix24, Creatio, Zurmo, FatFree CRM, and EspoCRM
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
  • The global open source CRM software market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global open source CRM software market

Detailed Segmentation:

  • By Type
    • Operational CRM
    • Analytical CRM
    • Collaborative CRM
    • Other types
  • By Deployment Mode
    • On-premises
    • Cloud-based
    • Hybrid
  • By Organization Size
    • Large Enterprises
    • Small & Medium Enterprises
  • By End-user Industry
    • BFSI
    • Retail
    • Healthcare
    • Telecom & IT
    • Manufacturing
    • Government & Education
    • Others
  • By Application
    • Marketing
    • Sales
    • Customer service and support
    • Others
  • By Region
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East & Africa
  • Key Player
    • Odoo
    • SuiteCRM
    • VTiger
    • Salesforce
    • Zoho
    • HubSpot
    • Pipedrive
    • Insightly
    • Base
    • Apptivo
    • Nutshell
    • Really Simple Systems
    • Teamgate
    • Bitrix24
    • Creatio
    • vTiger
    • SugarCRM
    • Zurmo
    • FatFree CRM
    • EspoCRM

Table of Contents

1. Research Objectives and Assumptions

  • Research Objectives
  • Assumptions
  • Abbreviations

2. Market Purview

  • Report Description
    • Market Definition and Scope
  • Executive Summary
    • Open Source CRM Software Market, By Type
    • Open Source CRM Software Market, By Deployment Mode
    • Open Source CRM Software Market, By Organization Size
    • Open Source CRM Software Market, By End-use Industry
    • Open Source CRM Software Market, By Application
    • Open Source CRM Software Market, By Region
  • Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

  • Market Dynamics
    • Drivers
  • Flexibility and customization of open source CRM
  • Cost-effectiveness of open source CRM solutions
  • Open source mitigates vendor dependency and lock-ins
  • Innovation and collaboration driven by open source development
    • Restrains
  • Data security apprehensions associated with open source code
  • Lack of customer awareness about the benefits of open source CRM
  • Scarcity of skilled talent for customizing open source CRM
  • Key Highlights
  • Regulatory Scenario
  • Product Launch/Approvals
  • PEST Analysis
  • PORTER's Analysis
  • Merger and Acquisition Scenario

4. Open Source CRM Software Market - Impact of Coronavirus (COVID-19) Pandemic

  • COVID-19 Epidemiology
  • Supply Side and Demand Side Analysis
  • Economic Impact

5. Open Source CRM Software Market, By Type, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • Operational CRM
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
  • Analytical CRM
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
  • Collaborative CRM
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
  • Other Types
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)

6. Open Source CRM Software Market, By Deployment Mode, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • On-premises
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Cloud-based
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Hybrid
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

7. Open Source CRM Software Market, By Organization Size, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • Large Enterprises
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Small & Medium Enterprises
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

8. Open Source CRM Software Market, By End-user Industry, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • BFSI
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Retail
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Healthcare
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Telecom & IT
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Manufacturing
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Government & Education
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Others
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

9. Open Source CRM Software Market, By Application, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • Marketing
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Sales
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Customer service and support
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Others
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

10. Open Source CRM Software Market, By Region, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, By Region, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, For Region, 2018 - 2030
    • Country Trends
  • North America
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • U.S.
  • Canada
  • Europe
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • U.K.
  • Germany
  • Italy
  • France
  • Russia
  • Rest of Europe
  • Asia Pacific
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • China
  • India
  • Japan
  • ASEAN
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • Brazil
  • Argentina
  • Mexico
  • Rest of Latin America
  • Middle East & Africa
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • Israel
  • GCC Countries
  • South Africa
  • Rest of the Middle East and Africa

11. Competitive Landscape

  • Aurea CRM
    • Company Highlights
    • Product Portfolio
    • Key Developments
    • Financial Performance
    • Strategies
  • Insightly
  • Microsoft
  • Oracle CX Cloud
  • SAGE CRM
  • Adobe CRM
  • NICE CX
  • SugarCRM
  • vTiger
  • Odoo
  • Agile CRM
  • bpm'online
  • RepairShopr
  • Pipedrive
  • Zoho CRM
  • SuiteCRM
  • Salesforce
  • HubSpot
  • Insightly
  • Base
  • Apptivo
  • Nutshell
  • Really Simple Systems
  • Teamgate
  • Bitrix24
  • Creatio
  • Zurmo
  • FatFree CRM
  • EspoCRM
  • Analyst Views

12. Section

  • Research Methodology
  • About us