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聊天機器人市場 - 2018-2028F 全球產業規模、佔有率、趨勢、機會和預測，按類型、按應用、產品、組織規模、垂直、地區、競爭細分
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1354788

聊天機器人市場 - 2018-2028F 全球產業規模、佔有率、趨勢、機會和預測，按類型、按應用、產品、組織規模、垂直、地區、競爭細分

Chatbot Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented By Type, By Application, By Product, By Organization Size, By Vertical, By Region, Competition
出版日期: | 出版商: TechSci Research | 英文 170 Pages | 商品交期: 2-3個工作天內

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簡介目錄

由於許多企業擴大採用客戶服務活動以降低營運成本，預計全球聊天機器人市場將在預測期內激增。聊天機器人是利用人工智慧（AI）技術規則開發的互動式應用程式。它被編程為透過文字對話互動過程與人類進行交互，並與各種訊息服務相結合，從而為多個領域的用戶提供幫助。人工智慧和機器學習技術的眾多進步預計將提高聊天機器人的功能。預計這將在預測期內推動市場成長。

透過聊天機器人增加支付正在推動市場成長

市場概況
預測期 2024-2028
2022 年市場規模 38億美元
2028 年市場規模 130.9億美元
2023-2028 年複合年成長率 22.6%
成長最快的細分市場 服務
最大的市場 北美洲

支付閘道器是全球聊天機器人市場成長的主要趨勢。包括 PayPal 在內的多家支付服務商已於 2020 年將聊天機器人涵蓋其支付閘道器和數位錢包中。隨著現代化的不斷發展，聊天機器人的應用程式不再僅限於客戶服務。智慧聊天機器人將引導他們完成整個過程，直到最終付款。

語音機器人的日益普及正在推動市場成長

對話式人工智慧 (AI) 的進步以及語音驅動搜尋的使用將在未來幾年以驚人的速度推動市場發展。語音機器人技術是下一代技術，基本上透過先進的人工智慧技術進行操作。大多數消費者喜歡基於語音克隆的介面，而不是在訊息平台上基於文字的介面。使用對話機器人透過語音和文字幫助消費者的趨勢正在興起。在教育、旅遊和保險領域，語音機器人有望提高聊天機器人的採用率，並提供無縫的使用者體驗。

對情緒智商機器人的需求不斷成長正在刺激市場成長

隨著更新的、突破性的技術的出現，對高情商機器人的需求不斷成長，正慢慢成為聊天機器人的趨勢。例如，臉部特徵偵測人工智慧軟體可以偵測一個人的感受。此外，具有情緒智商的聊天機器人可以透過分析簡訊行為模式來了解使用者的情緒。此技術分析大寫字母、標點符號和語音命令來預測多種情緒。具有軟技能的對話式人工智慧有望進一步人性化業務和客戶互動。

透過 NLP 支援的聊天機器人擴展客戶服務體驗正在推動市場成長

由自然語言處理 (NLP) 驅動的聊天機器人技術對於擁有卓越客戶服務體驗的企業來說是開創性的。該技術可以根據過去與客戶的對話進行技術分析，找出使用者的意圖並產生相應的回應，從而提供準確的回應。例如，蘇格蘭皇家銀行 (RBS) 已經採用了 NLP 支援的聊天機器人來增強其客戶體驗。隨著城市化進程的不斷加快，組織需要對情緒進行高階監控，而組織也正在採用基於 NLP 的聊天機器人來改善對話。

人性化的聊天機器人趨勢正在推動市場成長

新興的聊天機器人趨勢之一是具有人性化的機器人。當客戶輸入查詢時，聊天機器人使用人工智慧來建議選項。聊天機器人在模仿人類對話方面變得越來越複雜。該技術的先進之處在於它可以識別查詢背後的正確意圖，並透過從互動中學習來提供對該查詢的準確回應。聊天機器人開始捕捉使用者行為模式。因此，聊天機器人對於高影響力的對話變得不可或缺，這反過來又有望推動全球聊天機器人市場的發展。

可用的客製化

根據給定的市場資料，TechSci Research 可根據公司的具體需求提供客製化服務。該報告可以使用以下自訂選項：

公司資訊

  • 其他市場參與者（最多五個）的詳細分析和概況分析。

目錄

第 1 章：服務概述

第 2 章：研究方法

第 3 章：COVID-19 對全球聊天機器人市場的影響

第 4 章：執行摘要

第 5 章：客戶之聲

第 6 章：全球聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型（獨立、基於 Web、基於 Messenger）
    • 按應用（服務、社群媒體、付款、行銷、其他）
    • 副產品（人工智慧、人類智慧）
    • 依組織規模（中小企業 (SME)、大型企業）
    • 按行業分類（醫療保健、零售、銀行金融服務和保險 (BFSI)、媒體和娛樂、旅遊、電子商務、其他）
    • 按地區
  • 按公司分類 (2022)
  • 市場地圖

第 7 章：北美聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按應用
    • 按產品分類
    • 按組織規模
    • 按垂直方向
    • 按國家/地區
  • 北美：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第 8 章：亞太地區聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按應用
    • 按產品分類
    • 按組織規模
    • 按垂直方向
    • 按國家/地區
  • 亞太地區：國家分析
    • 中國
    • 日本
    • 韓國
    • 印度
    • 澳洲

第 9 章：歐洲聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按應用
    • 按產品分類
    • 按組織規模
    • 按垂直方向
    • 按國家/地區
  • 歐洲：國家分析
    • 德國
    • 英國
    • 法國
    • 義大利
    • 西班牙

第 10 章：南美洲聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按應用
    • 按產品分類
    • 按組織規模
    • 按垂直方向
    • 按國家/地區
  • 南美洲：國家分析
    • 巴西
    • 阿根廷
    • 哥倫比亞

第 11 章：中東和非洲聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按應用
    • 按產品分類
    • 按組織規模
    • 按垂直方向
    • 按國家/地區
  • 中東和非洲：國家分析
    • 以色列
    • 土耳其
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯

第 12 章：市場動態

  • 動力
    • 即時通訊平台的興起
    • 改善客戶服務
    • 擴大使用聊天機器人進行廣告和促銷
  • 挑戰
    • 企業之間缺乏了解
    • 對安全和隱私的擔憂

第 13 章：市場趨勢與發展

  • 透過聊天機器人增加付款
  • 語音機器人越來越受歡迎
  • 對高情商機器人的需求不斷成長
  • 透過 NLP 支援的聊天機器人擴展客戶服務體驗
  • 人性化聊天機器人的趨勢

第 14 章：公司簡介

  • 亞馬遜網路服務公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 人工解決方案
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 艾沃
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 創意虛擬有限公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 易嘉公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 因本塔控股公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • IBM公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 谷歌有限責任公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 海普科技有限公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 微軟公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered

第 15 章：策略建議

第 16 章：關於我們與免責聲明

（註：公司名單可依客戶要求客製化。）

簡介目錄
Product Code: 14720

Global chatbot market is predicted to proliferate during the forecast period due to the growing adoption of customer service activities among numerous enterprises in order to decrease the operating costs. The chatbot is an interactive application developed using rules of artificial intelligence (AI) technology. It is programmed to interact with humans through the textual conversation interaction process and is incorporated with various messaging services, thereby aiding users in multiple sectors. Numerous advancements in artificial intelligence and machine learning technologies are expected to improve the capabilities of chatbots. This is expected to drive market growth over the forecast period.

In the historical years, the chatbot market has grown significantly. The increased need for providing 24x7 customer service and lowering operational costs by assigning jobs to the chatbot system, as well as the rise in consumer demand for self-service operations, has resulted in increased service demand. This can be attributed to people's growing preference for messaging apps over social networking sites. Chatbots designed for integration with messaging apps are also expected to be in high demand in the future. Furthermore, as businesses automate their sales and customer service, chatbots are gaining popularity. Chatbots enable organisations to provide timely services at lower costs. According to Global Statistics, 23% of customer service companies currently use AI chatbots, and 80% of people have interacted with a chatbot at some point.

Increasing Payments via Chatbots is Fueling the Market Growth

Market Overview
Forecast Period2024-2028
Market Size 2022USD 3.8 Billion
Market Size 2028USD 13.09 Billion
CAGR 2023-202822.6%
Fastest Growing SegmentService
Largest MarketNorth America

The payment gateways are the major trend for the growth of the chatbot market globally. Several payment services, including PayPal, have incorporated chatbots in their payment gateways and digital wallets in 2020. With the growing modernization, the application of chatbots is no longer limited to just customer service. The intelligent chatbot would walk them through the process until the final payment.

Growing Popularity of Voice Bots is Driving the Market Growth

The advancement in the conversational artificial intelligence (AI) with the usage of voice-driven search is propelling the market at a drastic rate for the upcoming years. Voice bot technology is the next generation technology which basically operates through advanced AI technology. Most of the consumers prefer voice cloning based interfaces over text-based interfaces on messaging platforms. The trend of using conversational bots to assist consumers over voice and text is rising. In education, travel, and insurance sectors, voice bots are expected to grow the adoption of chatbots with a seamless user experience.

Rising Demand for Emotionally Intelligent Bots is Stimulating the Market Growth

The rising demand for emotionally intelligent bots is slowly becoming a chatbot trend with newer, groundbreaking technology. For instance, facial feature detection AI software can detect a person's feelings. Additionally, chatbots with emotional intelligence can figure out the moods of the user by analyzing the patterns of the texting behavior. The technology analyses capitalization, punctuation, and the voice commands to predict several emotions. Conversational AI with soft skills is expected to further humanize business and customer interactions.

Expanding Customer Service Experience via NLP-Powered Chatbots is Pushing the Market Growth

Chatbot technology driven by natural language processing (NLP) is groundbreaking for businesses with excellent customer service experiences. The technology can figure out the user's intent and generate responses accordingly from the technology analyses from past conversations with the customer to provide accurate responses. For instance, the Royal Bank of Scotland (RBS) has already incorporated NLP-powered chatbots to enhance its customer experience. With the rising urbanization, the need for advanced monitoring of emotions is needed for organizations which in turn is adopting NLP-based chatbots to improve conversations.

Trend of Chatbots with a Human Touch is Driving the Market Growth

One of the emergent chatbot trends is bots with a human touch. Chatbots use artificial intelligence to suggest options when customers type in their inquiries. Chatbots are becoming increasingly sophisticated in terms of mimicking human conversation. The technology is advanced in such a manner that it identifies the right intent behind a query and provides an accurate response to that query by learning from interactions. Chatbots are beginning to pick up patterns in user behavior. Thus, chatbots are becoming indispensable for high-impact conversations, which in turn is expected to drive the chatbot market globally.

Market Segmentation

On the basis of type, the market is segmented into standalone, web-based and messenger-based. On the basis of application, the market is segmented into service, social media, payments, marketing, and others. On the basis of product, the market is further bifurcated into artificial intelligence and human intelligence. Based on organization size, the market is segmented into small & medium enterprises (SMEs) and large enterprises. On the basis of vertical, the market is further split into healthcare, retail, Banking Financial Services & Insurance (BFSI), media & entertainment, travel & tourism, e-commerce, and others. The market analysis also studies the regional segmentation to devise regional market segmentation, divided among North America, Europe, Asia-Pacific, South America, and Middle East & Africa.

Company Profiles

Amazon Web Services, Inc., Artificial Solutions, AIVO, Creative Virtual Ltd., eGain Corporation, Inbenta Holdings Inc., IBM Corporation, Google LLC, Haptik Technologies Limited, Microsoft Corporation, are among the major players that are driving the growth of the global chatbot market.

Report Scope

In this report, the global chatbot market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Chatbot Market, By Type:

  • Standalone
  • Web-based
  • Messenger-Based

Chatbot Market, By Application:

  • Service
  • Social Media
  • Payments
  • Marketing
  • Others

Chatbot Market, By Product:

  • Artificial Intelligence
  • Human Intelligence

Chatbot Market, By Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

Chatbot Market, By Vertical:

  • Healthcare
  • Retail
  • Banking Financial Services & Insurance (BFSI)
  • Media & Entertainment
  • Travel & Tourism
  • E-commerce
  • Others

Chatbot Market, By Region:

  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • United Kingdom
    • Germany
    • France
    • Spain
    • Italy
  • Middle East & Africa
    • Israel
    • Turkey
    • Saudi Arabia
    • UAE
  • South America
    • Brazil
    • Argentina
    • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the global Chatbot market.

Available Customizations

With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

2. Research Methodology

3. Impact of COVID-19 on Global Chatbot Market

4. Executive Summary

5. Voice of Customers

6. Global Chatbot Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Type (Standalone, Web-based, Messenger-Based)
    • 6.2.2. By Application (Service, Social Media, Payments, Marketing, Others)
    • 6.2.3. By Product (Artificial Intelligence, Human Intelligence)
    • 6.2.4. By Organization Size (Small & Medium Enterprises (SMEs), Large Enterprises)
    • 6.2.5. By Vertical (Healthcare, Retail, Banking Financial Services & Insurance (BFSI), Media & Entertainment, Travel & Tourism, E-commerce, Others)
    • 6.2.6. By Region
  • 6.3. By Company (2022)
  • 6.4. Market Map

7. North America Chatbot Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Type
    • 7.2.2. By Application
    • 7.2.3. By Product
    • 7.2.4. By Organization Size
    • 7.2.5. By Vertical
    • 7.2.6. By Country
  • 7.3. North America: Country Analysis
    • 7.3.1. United States Chatbot Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Type
        • 7.3.1.2.2. By Application
        • 7.3.1.2.3. By Product
        • 7.3.1.2.4. By Organization Size
        • 7.3.1.2.5. By Vertical
    • 7.3.2. Canada Chatbot Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Type
        • 7.3.2.2.2. By Application
        • 7.3.2.2.3. By Product
        • 7.3.2.2.4. By Organization Size
        • 7.3.2.2.5. By Vertical
    • 7.3.3. Mexico Chatbot Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Type
        • 7.3.3.2.2. By Application
        • 7.3.3.2.3. By Product
        • 7.3.3.2.4. By Organization Size
        • 7.3.3.2.5. By Vertical

8. Asia-Pacific Chatbot Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Type
    • 8.2.2. By Application
    • 8.2.3. By Product
    • 8.2.4. By Organization Size
    • 8.2.5. By Vertical
    • 8.2.6. By Country
  • 8.3. Asia-Pacific: Country Analysis
    • 8.3.1. China Chatbot Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Type
        • 8.3.1.2.2. By Application
        • 8.3.1.2.3. By Product
        • 8.3.1.2.4. By Organization Size
        • 8.3.1.2.5. By Vertical
    • 8.3.2. Japan Chatbot Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Type
        • 8.3.2.2.2. By Application
        • 8.3.2.2.3. By Product
        • 8.3.2.2.4. By Organization Size
        • 8.3.2.2.5. By Vertical
    • 8.3.3. South Korea Chatbot Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Type
        • 8.3.3.2.2. By Application
        • 8.3.3.2.3. By Product
        • 8.3.3.2.4. By Organization Size
        • 8.3.3.2.5. By Vertical
    • 8.3.4. India Chatbot Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Type
        • 8.3.4.2.2. By Application
        • 8.3.4.2.3. By Product
        • 8.3.4.2.4. By Organization Size
        • 8.3.4.2.5. By Vertical
    • 8.3.5. Australia Chatbot Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Type
        • 8.3.5.2.2. By Application
        • 8.3.5.2.3. By Product
        • 8.3.5.2.4. By Organization Size
        • 8.3.5.2.5. By Vertical

9. Europe Chatbot Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Type
    • 9.2.2. By Application
    • 9.2.3. By Product
    • 9.2.4. By Organization Size
    • 9.2.5. By Vertical
    • 9.2.6. By Country
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Chatbot Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Type
        • 9.3.1.2.2. By Application
        • 9.3.1.2.3. By Product
        • 9.3.1.2.4. By Organization Size
        • 9.3.1.2.5. By Vertical
    • 9.3.2. United Kingdom Chatbot Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Type
        • 9.3.2.2.2. By Application
        • 9.3.2.2.3. By Product
        • 9.3.2.2.4. By Organization Size
        • 9.3.2.2.5. By Vertical
    • 9.3.3. France Chatbot Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Type
        • 9.3.3.2.2. By Application
        • 9.3.3.2.3. By Product
        • 9.3.3.2.4. By Organization Size
        • 9.3.3.2.5. By Vertical
    • 9.3.4. Italy Chatbot Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Type
        • 9.3.4.2.2. By Application
        • 9.3.4.2.3. By Product
        • 9.3.4.2.4. By Organization Size
        • 9.3.4.2.5. By Vertical
    • 9.3.5. Spain Chatbot Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Type
        • 9.3.5.2.2. By Application
        • 9.3.5.2.3. By Product
        • 9.3.5.2.4. By Organization Size
        • 9.3.5.2.5. By Vertical

10. South America Chatbot Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Type
    • 10.2.2. By Application
    • 10.2.3. By Product
    • 10.2.4. By Organization Size
    • 10.2.5. By Vertical
    • 10.2.6. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Chatbot Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Type
        • 10.3.1.2.2. By Application
        • 10.3.1.2.3. By Product
        • 10.3.1.2.4. By Organization Size
        • 10.3.1.2.5. By Vertical
    • 10.3.2. Argentina Chatbot Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Type
        • 10.3.2.2.2. By Application
        • 10.3.2.2.3. By Product
        • 10.3.2.2.4. By Organization Size
        • 10.3.2.2.5. By Vertical
    • 10.3.3. Colombia Chatbot Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Type
        • 10.3.3.2.2. By Application
        • 10.3.3.2.3. By Product
        • 10.3.3.2.4. By Organization Size
        • 10.3.3.2.5. By Vertical

11. Middle East & Africa Chatbot Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Type
    • 11.2.2. By Application
    • 11.2.3. By Product
    • 11.2.4. By Organization Size
    • 11.2.5. By Vertical
    • 11.2.6. By Country
  • 11.3. Middle East & Africa: Country Analysis
    • 11.3.1. Israel Chatbot Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Type
        • 11.3.1.2.2. By Application
        • 11.3.1.2.3. By Product
        • 11.3.1.2.4. By Organization Size
        • 11.3.1.2.5. By Vertical
    • 11.3.2. Turkey Chatbot Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Type
        • 11.3.2.2.2. By Application
        • 11.3.2.2.3. By Product
        • 11.3.2.2.4. By Organization Size
        • 11.3.2.2.5. By Vertical
    • 11.3.3. UAE Chatbot Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Type
        • 11.3.3.2.2. By Application
        • 11.3.3.2.3. By Product
        • 11.3.3.2.4. By Organization Size
        • 11.3.3.2.5. By Vertical
    • 11.3.4. Saudi Arabia Chatbot Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Type
        • 11.3.4.2.2. By Application
        • 11.3.4.2.3. By Product
        • 11.3.4.2.4. By Organization Size
        • 11.3.4.2.5. By Vertical

12. Market Dynamics

  • 12.1. Drivers
    • 12.1.1. Rise of instant messaging platforms
    • 12.1.2. Improved customer service
    • 12.1.3. Increasing usage of chatbots for advertising and promotion
  • 12.2. Challenges
    • 12.2.1. Lack of understanding among businesses
    • 12.2.2. Concerns regarding security and privacy

13. Market Trends & Developments

  • 13.1. Increasing Payments via chatbots
  • 13.2. Growing popularity of voice bots
  • 13.3. Rising demand for emotionally intelligent bots
  • 13.4. Expanding customer service experience via NLP-powered chatbots
  • 13.5. Trend of Chatbots with a human touch

14. Company Profiles

  • 14.1. Amazon Web Services, Inc.
    • 14.1.1. Business Overview
    • 14.1.2. Key Revenue (If Available)
    • 14.1.3. Recent Developments
    • 14.1.4. Key Personnel
    • 14.1.5. Key Product/Service Offered
  • 14.2. Artificial Solutions
    • 14.2.1. Business Overview
    • 14.2.2. Key Revenue (If Available)
    • 14.2.3. Recent Developments
    • 14.2.4. Key Personnel
    • 14.2.5. Key Product/Service Offered
  • 14.3. AIVO
    • 14.3.1. Business Overview
    • 14.3.2. Key Revenue (If Available)
    • 14.3.3. Recent Developments
    • 14.3.4. Key Personnel
    • 14.3.5. Key Product/Service Offered
  • 14.4. Creative Virtual Ltd.
    • 14.4.1. Business Overview
    • 14.4.2. Key Revenue (If Available)
    • 14.4.3. Recent Developments
    • 14.4.4. Key Personnel
    • 14.4.5. Key Product/Service Offered
  • 14.5. eGain Corporation
    • 14.5.1. Business Overview
    • 14.5.2. Key Revenue (If Available)
    • 14.5.3. Recent Developments
    • 14.5.4. Key Personnel
    • 14.5.5. Key Product/Service Offered
  • 14.6. Inbenta Holdings Inc.
    • 14.6.1. Business Overview
    • 14.6.2. Key Revenue (If Available)
    • 14.6.3. Recent Developments
    • 14.6.4. Key Personnel
    • 14.6.5. Key Product/Service Offered
  • 14.7. IBM Corporation
    • 14.7.1. Business Overview
    • 14.7.2. Key Revenue (If Available)
    • 14.7.3. Recent Developments
    • 14.7.4. Key Personnel
    • 14.7.5. Key Product/Service Offered
  • 14.8. Google LLC
    • 14.8.1. Business Overview
    • 14.8.2. Key Revenue (If Available)
    • 14.8.3. Recent Developments
    • 14.8.4. Key Personnel
    • 14.8.5. Key Product/Service Offered
  • 14.9. Haptik Technologies Limited
    • 14.9.1. Business Overview
    • 14.9.2. Key Revenue (If Available)
    • 14.9.3. Recent Developments
    • 14.9.4. Key Personnel
    • 14.9.5. Key Product/Service Offered
  • 14.10. Microsoft Corporation
    • 14.10.1. Business Overview
    • 14.10.2. Key Revenue (If Available)
    • 14.10.3. Recent Developments
    • 14.10.4. Key Personnel
    • 14.10.5. Key Product/Service Offered

15. Strategic Recommendations

16. About Us & Disclaimer

(Note: The companies list can be customized based on the client requirements.)