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市場調查報告書
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1379095

聊天機器人市場：2023-2028 年全球產業趨勢、佔有率、規模、成長、機會與預測

Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
出版日期: | 出版商: IMARC | 英文 148 Pages | 商品交期: 2-3個工作天內

價格

概要

2022年，全球聊天機器人市場規模達到46億美元。展望未來， IMARC Group預計到2028年市場規模將達到172億美元，2022-2028年複合年成長率（CAGR）為24.6%。對增強客戶服務的需求不斷成長，擴大利用訊息平台為客戶提供高效的解決方案，以及擴大採用OTT 平台來觀看電影、電視劇和紀錄片，這些都是推動市場的主要因素。

聊天機器人是一種電腦程序，旨在透過文字或語音互動模擬人類對話。它利用人工智慧（AI）技術來理解和回應用戶查詢或命令。它是使用自然語言處理（NLP）演算法開發的，使它們能夠解釋和產生類似人類的回應。它確保客戶可以隨時獲得幫助或訊息，從而提高整體客戶滿意度。它還可以同時處理多個對話，減少等待時間，並提高處理客戶查詢的效率。它可以自動追蹤訂單並提供運輸更新，讓客戶隨時了解他們從線上品牌購買的商品的狀態。

目前，對聊天機器人為客戶提供高效、個人化服務的需求不斷成長，正在推動市場的成長。除此之外，越來越多的電子商務平台線上上提供產品和服務並將其運送到客戶家門口，這也促進了市場的成長。此外，擴大採用 OTT 平台來觀看電影、電視劇和紀錄片，這提供了良好的市場前景。除此之外，對自動化和即時客戶支援的需求不斷成長正在支持市場的成長。此外，能夠理解上下文、解釋複雜查詢並以對話方式回應的對話式人工智慧的日益普及正在推動市場的成長。此外，自然語言處理（NLP）的不斷進步正在加強市場的成長。

聊天機器人市場趨勢/促進因素：

對增強客戶體驗的需求不斷成長

目前，越來越多的客戶尋求跨多個接觸點的個人化和無縫體驗，這正在推動聊天機器人在商業網站中的整合。除此之外，科技的快速進步正在改變企業營運以及與客戶互動的方式。人工智慧、機器學習 (ML)、聊天機器人和資料分析等新興技術使公司能夠收集客戶見解、提供個人化建議並提供量身定做的體驗。客戶擴大接受這些技術，並期望企業利用它們來增強他們的整體體驗。此外，聊天機器人等技術可以全天候運行，隨時為客戶提供即時協助和支援。這消除了客戶等待營業時間或瀏覽複雜的電話選單的需要，並改善了他們的整體使用者體驗。

提高訊息傳遞平台的使用率

可以自動進行對話的訊息平台（例如聊天機器人）是增強客戶互動和徹底改變個人溝通方式不可或缺的工具。它們可以模擬人類對話，為使用者提供個人化體驗。聊天機器人還能夠處理複雜的查詢、理解自然語言以及執行從客戶支援到電子商務交易的各種任務。此外，企業正在利用訊息傳遞平台的開放 API 直接在這些平台內部署聊天機器人。這種整合使公司能夠在客戶首選的平台上接觸客戶，從而使互動更加高效和有效。此外，擴大利用訊息傳遞平台來提供即時回應，這推動了對聊天機器人的需求。

業務營運日益數位化

目前，業務流程的數位化程度不斷提高，以提高營運效率並減少人為錯誤的形成。除此之外，技術進步、消費者行為的變化以及對營運效率的需求正在推動各行業的公司擁抱數位轉型。此外，聊天機器人等先進技術的整合也在增加，以改善客戶的期望和體驗。此外，隨著智慧型手機的廣泛採用，消費者在購物、通訊和娛樂等各種活動中變得越來越互聯和依賴數位平台。消費者行為的這種轉變迫使企業建立強大的線上形象，提供無縫的數位體驗，並透過聊天機器人提供個人化服務，以滿足個人的需求。

聊天機器人產業細分：

IMARC Group提供了全球聊天機器人市場報告各細分市場主要趨勢的分析，以及 2023 年至 2028 年全球、區域和國家層面的預測。我們的報告根據類型、產品、應用、組織規模和垂直領域對市場進行了分類。

按類型分類：

獨立式

基於網路

基於 Messenger/第三方

獨立主導市場

該報告根據類型提供了詳細的市場細分和分析。這包括獨立的、基於網路的和基於信使/第三方的。根據該報告，獨立市場佔據了最大的市場佔有率。

獨立聊天機器人是可以獨立運作的聊天機器人應用程式或系統，無需與任何特定平台或環境整合。它們被設計為獨立運行，通常使用專用軟體或平台來處理用戶互動並提供回應。獨立的聊天機器人可以部署在各種平台上，例如網站、行動應用程式、訊息應用程式，甚至作為獨立的硬體設備。他們能夠與用戶交談，了解他們的疑問或請求，並提供相關資訊或協助。此外，與依賴現有平台或生態系統的整合聊天機器人不同，獨立聊天機器人提供了更大的靈活性和對使用者體驗的控制。它們可以根據特定要求進行客製化和客製化，允許企業或個人創建與其品牌或目標相符的獨特對話介面。

按產品分類：

人工智慧

行銷

人類智慧

行銷佔據最大的市場佔有率

報告還提供了基於該產品的詳細市場細分和分析。這包括人工智慧、行銷和人類智慧。報告顯示，行銷佔據了最大的市場佔有率。

聊天機器人在行銷中變得越來越有價值，因為它們能夠增強客戶參與度、改善潛在客戶開發並提供個人化體驗。聊天機器人可以處理客戶詢問、提供即時回應並提供全天候支援。他們可以解決常見問題，指導客戶完成銷售流程，並協助排除故障，減少人工干預的需要並提高客戶滿意度。聊天機器人可以與網站訪客互動並收集有價值的潛在客戶資訊。透過提出相關問題並提供量身定做的建議或資源，聊天機器人可以鑑定潛在客戶並協助將其轉化為潛在客戶。聊天機器人可以根據使用者的喜好和需求向他們提供互動式和個人化的內容。他們可以分享產品推薦，提供有針對性的優惠，並提供相關內容，例如文章、影片或指南，從而提高用戶參與度並推動轉換。

按應用分類：

服務機器人

社群媒體機器人

用於支付/訂單處理的機器人

行銷機器人

其他

服務機器人在市場上佔有最大佔有率

報告還提供了基於應用程式的詳細市場細分和分析。這包括服務機器人、社群媒體機器人、支付/訂單處理機器人、行銷機器人等。報告稱，服務機器人佔據了最大的市場。

服務機器人，也稱為服務機器人或服務聊天機器人，旨在協助和支援客戶完成各種與服務相關的任務。這些機器人被編程為處理特定的服務導向的功能和互動。服務機器人可以透過解決常見問題 (FAQ)、解決常見問題並提供解決方案來提供即時和自動化的客戶支援。他們可以處理基本查詢，提供逐步指導，並在必要時將複雜問題上報給人工代理。服務機器人可以幫助客戶安排預約或預訂。他們可以檢查可用性、提供選項並促進預訂流程，從而節省時間並簡化安排工作流程。他們還可以幫助客戶追蹤訂單並提供交付狀態的即時更新。服務機器人還可以處理與帳戶相關的任務，例如密碼重設、帳戶啟動或更新個人資訊。他們可以指導客戶完成必要的步驟，驗證他們的身份，並提供帳戶管理的自助服務選項。

按組織規模分類：

小型企業

中型企業

大型企業

大企業佔最大市場佔有率

報告還根據組織規模對市場進行了詳細的細分和分析。這包括小型企業、中型企業和大型企業。報告顯示，大型企業佔據了最大的市場佔有率。

大型企業處理大量的客戶諮詢和支援請求。聊天機器人可以處理大量並發對話，使企業能夠有效地大規模管理客戶互動。他們可以提供即時回應，減少等待時間並提高整體效率。聊天機器人可以全天候運行，提供 24/7 客戶支援。這對於為不同時區或地區的客戶提供服務的大型企業尤其有價值。聊天機器人確保客戶即使在正常工作時間之外也能得到及時的幫助，從而提高客戶滿意度並降低支援成本。聊天機器人還可以顯著降低與客戶支援和服務相關的成本。透過自動執行重複性和日常任務，聊天機器人可以將人類代理人解放出來，專注於更複雜或關鍵的問題。這使得企業能夠最佳化其勞動力，更有效地分配資源，並有可能減少人員需求。

按垂直細分：

衛生保健

零售

銀行、金融服務和保險

媒體與娛樂

旅行和旅遊

電子商務

其他

電子商務佔最大市場佔有率

報告還提供了基於垂直市場的詳細細分和分析。這包括醫療保健、零售、銀行、金融服務、保險、媒體和娛樂、旅遊和旅遊、電子商務等。報告顯示，電子商務佔據最大的市場佔有率。

電子商務行業依賴聊天機器人，因為它們可以提供即時和自動化的客戶支持，幫助客戶進行查詢、產品資訊、訂單追蹤和故障排除。他們可以提供 24/7 支援、處理大量查詢並提供即時回應，從而提高客戶滿意度並降低支援成本。聊天機器人還可以分析客戶資料、購買歷史記錄和瀏覽行為，以提供個人化的產品推薦。透過了解客戶的偏好和需求，聊天機器人可以建議相關產品、追加銷售或交叉銷售，並增強整體購物體驗，從而提高銷售額和客戶參與度。聊天機器人可以引導顧客完成整個購物過程。他們可以協助產品搜索，提供有關產品可用性、尺寸和定價的資訊，並指導客戶完成結帳流程。聊天機器人可以回答有關運輸、退貨政策的問題，並協助處理與付款相關的查詢，確保順暢便捷的購物體驗。

按地區分類：

北美洲

美國

加拿大

亞太

中國

日本

印度

韓國

澳洲

印尼

其他

歐洲

德國

法國

英國

義大利

西班牙

俄羅斯

其他

拉丁美洲

巴西

墨西哥

其他

中東和非洲

北美表現出明顯的主導地位，佔據最大的聊天機器人市場佔有率

該報告還對所有主要區域市場進行了全面分析，其中包括北美（美國和加拿大）；亞太地區（中國、日本、印度、韓國、澳洲、印尼等）；歐洲（德國、法國、英國、義大利、西班牙、俄羅斯等）；拉丁美洲（巴西、墨西哥等）；以及中東和非洲。報告稱，北美佔據最大的市場佔有率。

由於業務流程不斷數位化以實現效率和提高生產力，北美佔據了最大的市場佔有率。除此之外，人工智慧（AI）和自然語言處理（NLP）的不斷進步改善了聊天機器人的功能，正在推動市場的成長。

另一個貢獻因素是越來越多的客戶服務提供者提供聊天機器人解決方案作為其服務產品的一部分。此外，強大的技術生態系統的可用性不斷增加，加上熟練的專業人員和先進的基礎設施，正在促進市場的成長。

由於線上銷售產品和服務的電子商務平台的不斷湧現，亞太地區預計將在這一領域進一步擴張。除此之外，智慧型手機瀏覽網站和與其他人交流的使用率不斷上升也支持了市場的成長。

競爭格局：

主要市場參與者正在投資研究業務，以提高其聊天機器人解決方案的人工智慧 (AI) 和自然語言處理 (NLP) 功能。他們還努力提高聊天機器人的語言理解、上下文感知和對話能力的準確性，使它們更加聰明並能夠理解複雜的查詢。頂尖公司專注於與現有業務系統和平台的無縫整合。他們的目標是連結客戶關係管理 (CRM) 系統、電子商務平台、幫助台軟體和其他企業工具。領先的公司非常重視個人化能力，以提供量身定做的體驗。他們還結合機器學習演算法和客戶分析技術來了解使用者偏好、行為和購買歷史。

該報告對市場競爭格局進行了全面分析。也提供了所有主要公司的詳細資料。市場上的一些主要參與者包括：

[24]7.ai公司

Acuvate 軟體列兵。有限公司

艾沃

人工解決方案國際公司

創意虛擬有限公司

易嘉公司

國際商業機器公司

因本塔控股公司

韓國人工智慧公司

即時聊天公司

紐安斯通訊公司

Verint 系統公司

最近的發展：

2022 年，Aivo 宣布與 Synthesia 合作推出視訊對話 AI，允許公司透過使用 AI 生成的虛擬化身進行視訊聊天來與客戶互動。

2022 年 9 月，eGain Corporation 宣布推出適用於 IBM Watson Assistant 的預先建置連接，該連接利用 eGain 的 BYOB（自帶機器人）架構，讓業務用戶無需編碼即可輕鬆將 Watson Assistant 插入 eGain 平台。

2023 年 5 月，Creative Virtual Ltd. 宣布推出 Gluon，這是其 V-Person 技術的新版本，可以更輕鬆、更快速地建置和部署對話式 AI 解決方案。

本報告回答的關鍵問題

  • 2022 年全球聊天機器人市場規模有多大
  • 2023-2028年全球聊天機器人市場的預期成長率是多少
  • COVID-19 對全球聊天機器人市場有何影響
  • 推動全球聊天機器人市場的關鍵因素是什麼
  • 全球聊天機器人市場按類型分類是怎麼樣的
  • 基於產品的全球聊天機器人市場的細分是什麼
  • 基於應用的全球聊天機器人市場的細分如何
  • 根據組織規模，全球聊天機器人市場的細分如何
  • 全球聊天機器人市場的垂直細分是怎麼樣的
  • 10. 全球聊天機器人市場的重點區域有哪些？
  • 11. 全球聊天機器人市場的主要參與者/公司有哪些？

本報告回答的關鍵問題

  • 2022 年全球聊天機器人市場規模有多大？
  • 2023-2028年全球聊天機器人市場的預期成長率是多少？
  • COVID-19 對全球聊天機器人市場有何影響？
  • 推動全球聊天機器人市場的關鍵因素是什麼？
  • 全球聊天機器人市場按類型分類是怎樣的？
  • 基於產品的全球聊天機器人市場的細分是什麼？
  • 全球聊天機器人市場按應用分類如何？
  • 根據組織規模，全球聊天機器人市場的細分如何？
  • 全球聊天機器人市場的垂直細分是怎麼樣的？
  • 全球聊天機器人市場的關鍵區域有哪些？
  • 誰是全球聊天機器人市場的主要參與者/公司？

目錄

第 1 章：前言

第 2 章：範圍與方法

  • 研究目的
  • 利害關係人
  • 資料來源
    • 主要資源
    • 二手資料
  • 市場預測
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第 3 章：執行摘要

第 4 章：簡介

  • 概述
  • 主要行業趨勢

第 5 章：全球聊天機器人市場

  • 市場概況
  • 市場業績
  • COVID-19 的影響
  • 市場預測

第 6 章：按類型分類的市場細分

  • 獨立式
    • 市場走向
    • 市場預測
  • 基於網路
    • 市場走向
    • 市場預測
  • 基於 Messenger/第三方
    • 市場走向
    • 市場預測

第 7 章：按產品分類的市場區隔

  • 人工智慧
    • 市場走向
    • 市場預測
  • 行銷
    • 市場走向
    • 市場預測
  • 人類智慧
    • 市場走向
    • 市場預測

第 8 章：按應用分類的市場區隔

  • 服務機器人
    • 市場走向
    • 市場預測
  • 社群媒體機器人
    • 市場走向
    • 市場預測
  • 用於支付/訂單處理的機器人
    • 市場走向
    • 市場預測
  • 行銷機器人
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 9 章：依組織規模分類的市場

  • 小型企業
    • 市場走向
    • 市場預測
  • 中型企業
    • 市場走向
    • 市場預測
  • 大型企業
    • 市場走向
    • 市場預測

第 10 章：按行業分類的市場細分

  • 衛生保健
    • 市場走向
    • 市場預測
  • 零售
    • 市場走向
    • 市場預測
  • 銀行、金融服務和保險
    • 市場走向
    • 市場預測
  • 媒體與娛樂
    • 市場走向
    • 市場預測
  • 旅行和旅遊
    • 市場走向
    • 市場預測
  • 電子商務
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 11 章：按地區分類的市場細分

  • 北美洲
    • 美國
      • 市場走向
      • 市場預測
    • 加拿大
      • 市場走向
      • 市場預測
  • 亞太
    • 中國
      • 市場走向
      • 市場預測
    • 日本
      • 市場走向
      • 市場預測
    • 印度
      • 市場走向
      • 市場預測
    • 韓國
      • 市場走向
      • 市場預測
    • 澳洲
      • 市場走向
      • 市場預測
    • 印尼
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 歐洲
    • 德國
      • 市場走向
      • 市場預測
    • 法國
      • 市場走向
      • 市場預測
    • 英國
      • 市場走向
      • 市場預測
    • 義大利
      • 市場走向
      • 市場預測
    • 西班牙
      • 市場走向
      • 市場預測
    • 俄羅斯
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 拉丁美洲
    • 巴西
      • 市場走向
      • 市場預測
    • 墨西哥
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 中東和非洲
    • 市場走向
    • 按國家/地區分類的市場細分
    • 市場預測

第 12 章：SWOT 分析

  • 概述
  • 優勢
  • 弱點
  • 機會
  • 威脅

第 13 章：價值鏈分析

第 14 章：波特五力分析

  • 概述
  • 買家的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第 15 章：價格分析

第16章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • [24]7.ai Inc.
    • Acuvate Software Pvt. Ltd.
    • Aivo
    • Artificial Solutions International AB
    • Creative Virtual Ltd.
    • eGain Corporation
    • International Business Machines Corporation
    • Inbenta Holdings Inc.
    • Kore.ai Inc.
    • LiveChat Inc.
    • Nuance Communications Inc.
    • Verint Systems Inc.
Product Code: SR112023A4128

Abstract

The global chatbot market size reached US$ 4.6 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 17.2 Billion by 2028, exhibiting a growth rate (CAGR) of 24.6% during 2022-2028. The growing demand for enhanced customer service, increasing utilization of messaging platforms to provide efficient solutions to customers, and rising adoption of over-the-top (OTT) platforms to watch movies, series, and documentaries are some of the major factors propelling the market.

A chatbot is a computer program manufactured to simulate human conversation through text or voice interactions. It utilizes artificial intelligence (AI) technologies to understand and respond to user queries or commands. It is developed using natural language processing (NLP) algorithms that enable them to interpret and generate human-like responses. It ensures that customers can receive assistance or information at any time, improving overall customer satisfaction. It can also handle multiple conversations simultaneously, reducing waiting times, and increasing efficiency in handling customer queries. It can automate order tracking and provide shipping updates, keeping customers informed about the status of their purchases from online brands.

At present, the increasing demand for chatbots to provide efficient and personalized services to customers is impelling the growth of the market. Besides this, the rising number of e-commerce platforms offering products and services online and delivering them to the doorstep of customers is contributing to the growth of the market. In addition, the growing adoption of over-the-top (OTT) platforms to watch movies, series, and documentaries is offering a favorable market outlook. Apart from this, the increasing demand for automated and real-time customer support is supporting the growth of the market. Additionally, the rising popularity of conversational AI capable of understanding context, interpreting complex queries, and responding in a conversational manner is bolstering the growth of the market. Moreover, increasing advancements in natural language processing (NLP) are strengthening the growth of the market.

Chatbot Market Trends/Drivers:

Rising demand for enhanced customer experience

At present, the rising number of customers seeking personalized and seamless experiences across multiple touchpoints is propelling the integration of chatbots in business websites. Apart from this, the rapid advancement of technology is changing the way businesses operate and interact with customers. Emerging technologies, including AI, machine learning (ML), chatbots, and data analytics enable companies to gather customer insights, provide personalized recommendations, and deliver tailored experiences. Customers are increasingly embracing these technologies and expecting businesses to leverage them to enhance their overall experience. Furthermore, technologies, such as chatbots, can operate around the clock, providing customers with instant assistance and support at any time. This eliminates the need for customers to wait for business hours or navigate through complicated phone menus and improves their overall user experience.

Increasing utilization of messaging platforms

Messaging platforms that can automate conversations, such as chatbots, are indispensable tools for enhancing customer interactions and revolutionizing the way individuals communicate. They can simulate human conversation, providing personalized experiences to users. Chatbots are also capable of handling complex queries, understanding natural language, and performing tasks ranging from customer support to e-commerce transactions. Additionally, businesses are leveraging the open APIs of messaging platforms to deploy chatbots directly within these platforms. This integration enables companies to reach customers on their preferred platforms, making interactions more efficient and effective. Furthermore, the increasing utilization of messaging platforms to provide instant responses is impelling the demand for chatbots.

Growing digitization of business operations

At present, there is an increase in the digitization of business processes to improve operational efficiency and reduce the formation of manual errors. Besides this, technological advancements, changing consumer behaviors, and the need for operational efficiency are driving companies across industries to embrace digital transformation. In addition, there is an increase in the integration of advanced technologies, such as chatbots, to improve customer expectations and experiences. Moreover, with the widespread adoption of smartphones, consumers are becoming increasingly connected and reliant on digital platforms for various activities, including shopping, communication, and entertainment. This shift in consumer behavior is compelling businesses to establish a strong online presence, offer seamless digital experiences, and provide personalized services through chatbots to cater to the demands of individuals.

Chatbot Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global chatbot market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on type, product, application, organization size and vertical.

Breakup by Type:

Standalone

Web-based

Messenger-based/Third party

Standalone dominates the market

The report has provided a detailed breakup and analysis of the market based on the type. This includes standalone, web-based, and messenger-based/third party. According to the report, standalone represented the largest segment.

Standalone chatbots are chatbot applications or systems that can operate independently without requiring integration with any specific platform or environment. They are designed to function on their own, typically using a dedicated software or platform to handle user interactions and provide responses. Standalone chatbots can be deployed on various platforms, such as websites, mobile applications, messaging apps, or even as standalone hardware devices. They are capable of conversing with users, understanding their queries or requests, and providing relevant information or assistance. Moreover, unlike integrated chatbots that rely on existing platforms or ecosystems, standalone chatbots offer greater flexibility and control over the user experience. They can be customized and tailored to specific requirements, allowing businesses or individuals to create unique conversational interfaces that align with their branding or objectives.

Breakup by Product:

Artificial Intelligence

Marketing

Human Intelligence

Marketing holds the largest share of the market

A detailed breakup and analysis of the market based on the product has also been provided in the report. This includes artificial intelligence, marketing, and human intelligence. According to the report, marketing accounted for the largest market share.

Chatbots are becoming increasingly valuable in marketing due to their ability to enhance customer engagement, improve lead generation, and provide personalized experiences. Chatbots can handle customer inquiries, provide instant responses, and offer support around the clock. They can address common queries, guide customers through the sales process, and assist with troubleshooting, reducing the need for human intervention and enhancing customer satisfaction. Chatbots can engage with website visitors and collect valuable lead information. By asking relevant questions and providing tailored recommendations or resources, chatbots can qualify leads and assist in converting them into potential customers. Chatbots can deliver interactive and personalized content to users based on their preferences and needs. They can share product recommendations, provide targeted offers, and deliver relevant content, such as articles, videos, or guides, enhancing user engagement and driving conversions.

Breakup by Application:

Bots for Service

Bots for Social Media

Bots for Payments/Order Processing

Bots for Marketing

Others

Bots for service holds the maximum share in the market

A detailed breakup and analysis of the market based on the application have also been provided in the report. This includes bots for service, bots for social media, bots for payments/order processing, bots for marketing, and others. According to the report, bots for service accounted for the largest market share.

Bots for service, also known as service bots or service chatbots, are designed to assist and support customers in various service-related tasks. These bots are programmed to handle specific service-oriented functions and interactions. Service bots can provide instant and automated customer support by addressing frequently asked questions (FAQs), troubleshooting common issues, and offering solutions. They can handle basic inquiries, provide step-by-step guidance, and escalate complex problems to human agents when necessary. Bots for service can help customers schedule appointments or book reservations. They can check availability, provide options, and facilitate the booking process, saving time and streamlining the scheduling workflow. They can also assist customers in tracking their orders and providing real-time updates on delivery status. Bots for service can also handle account-related tasks, such as password resets, account activations, or updating personal information. They can guide clients through the necessary steps, validate their identities, and provide self-service options for account management.

Breakup by Organization Size:

Small Enterprises

Medium Enterprises

Large Enterprises

Large enterprises hold the biggest share in the market

A detailed breakup and analysis of the market based on the organization size have also been provided in the report. This includes small enterprises, medium enterprises, and large enterprises. According to the report, large enterprises accounted for the largest market share.

Large enterprises deal with a high volume of customer inquiries and support requests. Chatbots can handle a large number of concurrent conversations, allowing businesses to efficiently manage customer interactions at scale. They can provide instant responses, reducing wait times, and improving overall efficiency. Chatbots can operate round the clock, offering 24/7 customer support. This is particularly valuable for large enterprises that serve customers in different time zones or regions. Chatbots ensure that customers receive timely assistance even outside of regular business hours, improving customer satisfaction, and reducing support costs. Chatbots can also significantly reduce the costs associated with customer support and service. By automating repetitive and routine tasks, chatbots free up human agents to focus on more complex or critical issues. This allows enterprises to optimize their workforce, allocate resources more efficiently, and potentially reduce staffing requirements.

Breakup by Vertical:

Healthcare

Retail

Banking, Financial Services, and Insurance

Media and Entertainment

Travel and Tourism

E-commerce

Others

E-commerce holds the largest share of the market

A detailed breakup and analysis of the market based on the vertical have also been provided in the report. This includes healthcare, retail, banking, financial services, insurance, media and entertainment, travel and tourism, e-commerce, and others. According to the report, e-commerce accounted for the largest market share.

The e-commerce sector relies on chatbots as they can provide instant and automated customer support, helping customers with inquiries, product information, order tracking, and troubleshooting. They can offer 24/7 support, handle a high volume of inquiries, and provide immediate responses, improving customer satisfaction and reducing support costs. Chatbots can also analyze customer data, purchase history, and browsing behavior to provide personalized product recommendations. By understanding customer preferences and needs, chatbots can suggest relevant products, upsell or cross-sell, and enhance the overall shopping experience, leading to increased sales and customer engagement. Chatbots can guide customers through the entire shopping journey. They can assist in product search, provide information about product availability, sizes, and pricing, and guide customers through the checkout process. Chatbots can answer questions about shipping, return policies, and assist with payment-related inquiries, ensuring a smooth and convenient shopping experience.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest chatbot market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America held the biggest market share due to the increasing digitization of business processes to achieve efficiency and improve productivity. Besides this, rising advancements in artificial intelligence (AI) and natural language processing (NLP) to improve the functionalities of chatbots are propelling the growth of the market.

Another contributing aspect is the rising number of customer service providers offering chatbot solutions as part of their service offerings. In addition, the increasing availability of a robust technology ecosystem, with access to skilled professionals and advanced infrastructure, is contributing to the growth of the market.

Asia Pacific is estimated to expand further in this domain due to the increasing emergence of e-commerce platforms selling products and services online. Besides this, the rising utilization of smartphones to browse websites and communicate with other individuals is supporting the growth of the market.

Competitive Landscape:

Key market players are investing in research operations to advance artificial intelligence (AI) and natural language processing (NLP) capabilities of their chatbot solutions. They are also striving to enhance the accuracy of language understanding, context awareness, and conversational abilities of their chatbots, making them more intelligent and capable of understanding complex queries. Top companies are focusing on seamless integration with existing business systems and platforms. They are aiming to connect with customer relationship management (CRM) systems, e-commerce platforms, help desk software, and other enterprise tools. Leading companies are placing emphasis on personalization capabilities to deliver tailored experiences. They are also incorporating machine learning algorithms and customer profiling techniques to understand user preferences, behavior, and purchase history.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

[24]7.ai Inc.

Acuvate Software Pvt. Ltd.

Aivo

Artificial Solutions International AB

Creative Virtual Ltd.

eGain Corporation

International Business Machines Corporation

Inbenta Holdings Inc.

Kore.ai Inc.

LiveChat Inc.

Nuance Communications Inc.

Verint Systems Inc.

Recent Developments:

In 2022, Aivo announced the launch of video conversation AI with Synthesia, which allows companies to interact with customers through video chats with a virtual AI-generated avatar.

In September 2022, eGain Corporation announced the availability of a pre-built connecto for IBM Watson Assistant which leverages eGain's BYOB (Bring Your Own Bot) architecture and enables business users to effortlessly plug in the Watson Assistant into the eGain Platform without coding.

In May 2023, Creative Virtual Ltd. announced the launch of Gluon, a new version of its V-Person technology, which is easier and quicker to build and deploy conversational AI solutions.

Key Questions Answered in This Report

  • 1. What was the size of the global chatbot market in 2022?
  • 2. What is the expected growth rate of the global chatbot market during 2023-2028?
  • 3. What has been the impact of COVID-19 on the global chatbot market?
  • 4. What are the key factors driving the global chatbot market?
  • 5. What is the breakup of the global chatbot market based on the type?
  • 6. What is the breakup of the global chatbot market based on the product?
  • 7. What is the breakup of the global chatbot market based on application?
  • 8. What is the breakup of the global chatbot market based on the organization size?
  • 9. What is the breakup of the global chatbot market based on the vertical?
  • 10. What are the key regions in the global chatbot market?
  • 11. Who are the key players/companies in the global chatbot market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Chatbot Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Standalone
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Web-based
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Messenger-based/Third party
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Product

  • 7.1 Artificial Intelligence
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Marketing
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Human Intelligence
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Application

  • 8.1 Bots for Service
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Bots for Social Media
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Bots for Payments/Order Processing
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Bots for Marketing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Others
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Small Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Medium Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Large Enterprises
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast

10 Market Breakup by Vertical

  • 10.1 Healthcare
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Banking, Financial Services, and Insurance
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Media and Entertainment
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Travel and Tourism
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 E-commerce
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 [24]7.ai Inc.
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 Acuvate Software Pvt. Ltd.
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
    • 16.3.3 Aivo
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Artificial Solutions International AB
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
    • 16.3.5 Creative Virtual Ltd.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
    • 16.3.6 eGain Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
    • 16.3.7 International Business Machines Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Inbenta Holdings Inc.
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 Kore.ai Inc.
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 LiveChat Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 Financials
    • 16.3.11 Nuance Communications Inc.
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Verint Systems Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Chatbot Market: Major Drivers and Challenges
  • Figure 2: Global: Chatbot Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Chatbot Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Chatbot Market: Breakup by Type (in %), 2022
  • Figure 5: Global: Chatbot Market: Breakup by Product (in %), 2022
  • Figure 6: Global: Chatbot Market: Breakup by Application (in %), 2022
  • Figure 7: Global: Chatbot Market: Breakup by Organization Size (in %), 2022
  • Figure 8: Global: Chatbot Market: Breakup by Vertical (in %), 2022
  • Figure 9: Global: Chatbot Market: Breakup by Region (in %), 2022
  • Figure 10: Global: Chatbot (Standalone) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 11: Global: Chatbot (Standalone) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 12: Global: Chatbot (Web-based) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 13: Global: Chatbot (Web-based) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 14: Global: Chatbot (Messenger-based/Third party) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 15: Global: Chatbot (Messenger-based/Third party) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 16: Global: Chatbot (Artificial Intelligence) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 17: Global: Chatbot (Artificial Intelligence) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 18: Global: Chatbot (Marketing) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 19: Global: Chatbot (Marketing) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 20: Global: Chatbot (Human Intelligence) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 21: Global: Chatbot (Human Intelligence) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 22: Global: Chatbot (Bots for Service) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 23: Global: Chatbot (Bots for Service) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 24: Global: Chatbot (Bots for Social Media) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 25: Global: Chatbot (Bots for Social Media) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 26: Global: Chatbot (Bots for Payments/Order Processing) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 27: Global: Chatbot (Bots for Payments/Order Processing) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 28: Global: Chatbot (Bots for Marketing) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 29: Global: Chatbot (Bots for Marketing) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 30: Global: Chatbot (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 31: Global: Chatbot (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 32: Global: Chatbot (Small Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 33: Global: Chatbot (Small Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 34: Global: Chatbot (Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 35: Global: Chatbot (Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 36: Global: Chatbot (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 37: Global: Chatbot (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 38: Global: Chatbot (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 39: Global: Chatbot (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 40: Global: Chatbot (Retail) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 41: Global: Chatbot (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 42: Global: Chatbot (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 43: Global: Chatbot (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 44: Global: Chatbot (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 45: Global: Chatbot (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 46: Global: Chatbot (Travel and Tourism) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 47: Global: Chatbot (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 48: Global: Chatbot (E-commerce) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 49: Global: Chatbot (E-commerce) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 50: Global: Chatbot (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 51: Global: Chatbot (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 52: North America: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 53: North America: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 54: United States: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 55: United States: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 56: Canada: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 57: Canada: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 58: Asia-Pacific: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 59: Asia-Pacific: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 60: China: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 61: China: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 62: Japan: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 63: Japan: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 64: India: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 65: India: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 66: South Korea: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 67: South Korea: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 68: Australia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 69: Australia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 70: Indonesia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 71: Indonesia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 72: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 73: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 74: Europe: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 75: Europe: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 76: Germany: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 77: Germany: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 78: France: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 79: France: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 80: United Kingdom: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 81: United Kingdom: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 82: Italy: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 83: Italy: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 84: Spain: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 85: Spain: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 86: Russia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 87: Russia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 88: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 89: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 90: Latin America: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 91: Latin America: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 92: Brazil: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 93: Brazil: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 94: Mexico: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 95: Mexico: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 96: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 97: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 98: Middle East and Africa: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 99: Middle East and Africa: Chatbot Market: Breakup by Country (in %), 2022
  • Figure 100: Middle East and Africa: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 101: Global: Chatbot Industry: SWOT Analysis
  • Figure 102: Global: Chatbot Industry: Value Chain Analysis
  • Figure 103: Global: Chatbot Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Chatbot Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Chatbot Market Forecast: Breakup by Type (in Million US$), 2023-2028
  • Table 3: Global: Chatbot Market Forecast: Breakup by Product (in Million US$), 2023-2028
  • Table 4: Global: Chatbot Market Forecast: Breakup by Application (in Million US$), 2023-2028
  • Table 5: Global: Chatbot Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
  • Table 6: Global: Chatbot Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
  • Table 7: Global: Chatbot Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 8: Global: Chatbot Market: Competitive Structure
  • Table 9: Global: Chatbot Market: Key Players