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雲端ITSM市場 - 全球產業規模、佔有率、趨勢、機會和預測，2018-2028F 按組件（解決方案和服務）、按組織規模、按垂直市場、按地區、競爭細分
市場調查報告書
商品編碼
1354756

雲端ITSM市場 - 全球產業規模、佔有率、趨勢、機會和預測，2018-2028F 按組件（解決方案和服務）、按組織規模、按垂直市場、按地區、競爭細分

Cloud ITSM Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented by Component (Solutions and Services ), By Organization Size, By Vertical By Region, Competition
出版日期: | 出版商: TechSci Research | 英文 195 Pages | 商品交期: 2-3個工作天內

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簡介目錄

預計到2023年底，雲端ITSM的市場規模將達到 52.7 億美元，預測期內年複合成長率（CAGR）為20.93%。全球雲端ITSM市場是一個充滿活力且非常重要的行業，致力於偵測、調查和預防財務違規行為、詐欺和不當行為。它包含一系列目的是發現隱藏模式、評估風險並提供對複雜金融交易的見解的服務。隨著對數位交易的日益依賴以及對監管合規性的高度重視，市場在維護跨行業的財務誠信、透明度和問責制方面發揮著非常重要的作用。隨著企業應對不斷變化的金融環境和新出現的風險，對專業雲端ITSM專業知識的需求不斷成長，使其成為保護金融系統和維護道德標準的重要組成部分。

主要市場促進因素

對基於雲端的應用程式的需求不斷成長

市場概況
預測期 2024-2028
2023年市場規模 52.7億美元
2028年市場規模 164.8億美元
2023-2028年年複合成長率 20.63%
成長最快的細分市場 中小企業
最大的市場 北美洲

全球雲端IT服務管理（ITSM）市場經歷需求的強勁成長，這在很大程度上是由於對基於雲端的應用程式的需求不斷成長所推動的。這種需求激增的原因是企業越來越認知到基於雲端的解決方案在最佳化 IT 服務管理流程方面所具有的變革潛力。雲端ITSM帶來了範式轉變，使組織能夠利用雲端運算的優勢，例如可擴展性、靈活性和可存取性。隨著企業擴大接受數位轉型並實現 IT 基礎設施現代化，部署基於雲端的應用程式已成為提高營運效率和敏捷性的策略要務。此外，雲端ITSM市場中基於雲端的應用程式需求的成長是由多種因素推動的。首先，基於雲端的解決方案消除了傳統本地系統的限制，可以從任何位置無縫存取IT服務管理工具，促進遠端工作並增強協作。其次，雲端技術提供了無與倫比的可擴展性，使組織能夠根據需求的變化擴展其 ITSM 功能，而無需對基礎設施進行大量的前期投資。此外，基於雲端的 ITSM 應用程式中自動化、人工智慧和分析的整合可提高效率、加快決策速度，並使組織能夠主動管理其 IT 服務。

數位轉型勢在必行

全球雲端IT服務管理（ITSM）市場受到數位轉型勢在必行的推動，數位轉型已滲透到各行各業。在現代環境中，技術支撐營運的各個方面，組織認知到需要將其 IT 服務與不斷發展的業務策略無縫結合。數位轉型包括將數位技術整合到組織的各個方面，從根本上重塑他們的營運方式和為客戶提供價值的方式。雲端ITSM成為這趟轉型之旅的關鍵推動者，提供動態、敏捷的框架來實現 IT 服務管理流程的現代化。此外，隨著企業努力提高營運效率、簡化工作流程並提供無縫的使用者體驗，採用基於雲端的 ITSM 解決方案成為策略選擇。雲端ITSM超越了傳統的本地限制，提供支援數位計畫所需的可擴展性、靈活性和可存取性。雲端模型使組織能夠快速適應不斷變化的業務需求和市場動態，使他們能夠推出新服務、回應客戶需求並更敏捷地進行創新。

此外，數位轉型需要採用整體方法來管理複雜多元環境中的 IT 服務。雲端ITSM解決方案提供了一個統一的平台來監控、管理和最佳化 IT 資產和服務，無論其位置或形式為何。這種集中化促進了即時洞察、資料驅動的決策和主動的問題解決，這是成功的數位轉型計畫的關鍵組成部分。在技術快速進步和客戶期望不斷變化的世界中，擁抱數位轉型的能力對於保持競爭力和相關性非常重要。雲端ITSM符合這項要求，使組織能夠實現 IT 服務管理實踐現代化、擁抱自動化、利用資料驅動的見解並推動持續改進。當企業應對錯綜複雜的數位轉型時，雲端ITSM發揮著重要的催化劑作用，確保 IT 服務不僅發揮作用，而且成為數位時代創新、成長和客戶滿意度的關鍵驅動力。

對遠距工作解決方案的需求不斷成長

由於對有效遠端工作解決方案的需求不斷成長，全球雲端IT服務管理（ITSM）市場的需求大幅成長。隨著組織適應不斷發展的工作模式（包括遠端和混合設定），雲端ITSM提供了必要的功能來確保無縫的 IT 服務交付和支持，無論員工的實體位置如何。 Cloud ITSM 支援 IT 服務的遠端存取、協作和即時監控，使組織能夠保持營運連續性、增強使用者體驗並及時回應 IT 問題。雲端ITSM解決方案有效促進遠端工作的能力使其成為現代工作環境中的關鍵推動者，解決分散團隊的挑戰並促進敏捷高效的 IT 服務管理。

IT 環境的複雜性不斷增加

現代 IT 環境的複雜性不斷升級，推動了全球雲端IT服務管理（ITSM）市場的發展。隨著組織採用混合和多雲端基礎架構來滿足不同的業務需求，在這些複雜的環境中管理和最佳化 IT 服務變得越來越具有挑戰性。雲端ITSM解決方案提供了一個集中式平台，使組織能夠以統一的方式有效地監督和協調 IT 資產、服務和流程。這簡化了複雜 IT 生態系統的管理，增強了可見性並簡化了工作流程，最終提高了營運效率並降低了與分散的 IT 環境相關的風險。在科技在業務營運中發揮關鍵作用的世界中，雲端ITSM成為駕馭當代 IT 設定錯綜複雜的重要工具。

主要市場挑戰

資料安全和隱私問題

資料安全和隱私問題對全球雲端IT服務管理（ITSM）市場的成長構成了重大挑戰。隨著組織越來越依賴基於雲端的解決方案來管理其 IT 服務，對敏感資料的安全性和機密性的擔憂變得更加明顯。資料外洩、未經授權的存取和合規性違規等潛在風險日益凸顯，導致人們在將關鍵 IT 營運遷移到雲端時猶豫不決。為了解決這些問題，雲端ITSM供應商必須實施強大的安全措施，包括進階加密、多因素身分驗證和嚴格的合規框架。透明的資料處理實務、明確的隱私權政策以及遵守國際資料保護標準對於建立信任和緩解這些擔憂非常重要，使組織能夠充分利用雲端ITSM的優勢，同時保護其寶貴的資料資產。

成本管理與最佳化

成本管理和最佳化挑戰阻礙全球雲端IT服務管理（ITSM）市場的進步。雖然基於雲端的解決方案提供了可擴展性和靈活性，但組織往往在控制開支和實現成本效率方面遇到困難。即用即付模式雖然有利於可擴展性，但如果不仔細監控，可能會導致意想不到的成本。組織需要在擴大服務以滿足不斷變化的需求和管理預算限制之間取得平衡。實施有效的成本追蹤機制、預算策略和定期績效評估對於確保雲端ITSM解決方案在不增加財務資源的情況下提供所需的價值非常重要。解決這些與成本相關的問題對於鼓勵更廣泛地採用雲端ITSM並使組織能夠充分利用現代 IT 服務管理的優勢，同時保持財務責任非常重要。

主要市場趨勢

混合雲端和多雲採用

全球雲端IT服務管理（ITSM）市場經歷以使用者為中心的體驗日益關注的推動。隨著組織認知到 IT 服務在塑造使用者滿意度和生產力方面的關鍵作用，雲端ITSM解決方案設計為具有直覺的介面、個人化的儀表板和簡化的工作流程。這些增強功能使最終用戶和 IT 專業人員能夠輕鬆導航、存取和管理服務。借助自助服務功能、行動應用程式和方便用戶使用的門戶，組織提升整體用戶體驗，減少服務互動中的摩擦並增強用戶參與度。這種以使用者為中心的方法不僅可以提高效率，還可以提高使用者的採用率和滿意度，在組織內培養對 IT 服務的正面看法。隨著雲端ITSM市場的發展，對以使用者為中心的體驗的重視將繼續成為塑造 IT 服務管理未來的驅動力。

更重視以使用者為中心的體驗

全球雲端IT服務管理（ITSM）市場受到日益重視以使用者為中心的體驗的推動。隨著企業認知到 IT 服務在員工生產力和整體滿意度方面的不可或缺的作用，雲端ITSM解決方案不斷發展，以優先考慮使用者友善的介面、直覺的工作流程和無縫互動。這一轉變使最終用戶和 IT 專業人員能夠輕鬆導航、存取和管理服務，提高他們的參與度和效率。借助自助服務入口網站、行動可存取性和個人化儀表板等功能，組織提高服務互動的品質並降低複雜性。透過致力於以使用者為中心的體驗，雲端ITSM解決方案不僅簡化了 IT 服務管理流程，還培養了人們對 IT 服務的正面認知，最終有助於提高全球範圍內的組織生產力和使用者滿意度。

細分市場洞察

組織規模洞察

根據調查類型，中小企業在整個預測期內始終主導這一細分領域。中小企業採用基於雲端的 ITSM 解決方案是由於其對營運敏捷性、成本效益和簡化服務交付的獨特要求。雲端ITSM使中小企業能夠存取先進的 IT 管理工具，而無需承擔大量基礎設施投資的負擔。這一策略優勢使中小企業能夠快速適應市場變化、高效管理 IT 服務並增強客戶體驗。隨著中小企業在全球經濟中發揮越來越大的影響力，他們對基於雲端的ITSM 解決方案的偏好引起了共鳴，成為塑造雲端ITSM 市場發展的關鍵趨勢，支撐著其成長和跨行業的變革影響。

垂直洞察

基於垂直產業，IT 和 ITES 成為主要細分市場，在整個預測期中發揮堅定的主導地位。 IT 和 ITES（資訊科技和資訊科技支援服務）產業作為一股強大且主導的力量脫穎而出，預計將在整個預測期內發揮主導影響力。 IT 和 ITES 產業的穩固地位可歸因於其對先進技術、數位解決方案和高效 IT 服務管理的固有依賴。雲端ITSM解決方案為 IT 和 ITES 企業提供最佳化服務交付、簡化營運並確保無縫 IT 支援的工具。隨著IT 和ITES 行業繼續推動各行業的創新和數位化，其對基於雲端的ITSM 解決方案的堅定採用反映了雲端ITSM 市場成長軌蹟的基本支柱，強化了其在不斷發展的技術領域的重要性和持續領導地位。

區域洞察

由於戰略因素的融合，北美在全球雲端ITSM市場中佔據著突出的地位，這些戰略因素強調了其在技術進步、廣泛的數位基礎設施和創新承諾方面的領導地位。該地區強大的 IT 生態系統以廣泛的技術採用和數位轉型措施為標誌，為採用和整合基於雲端的 ITSM 解決方案提供了理想的環境。此外，北美蓬勃發展的產業（包括 IT、金融、醫療保健和製造）嚴重依賴高效的 IT 服務管理來提高生產力和競爭優勢。該地區對以客戶為中心的體驗和敏捷服務交付的重視與雲端ITSM解決方案提供的功能無縫結合。此外，北美眾多關鍵市場參與者、科技巨頭和創新新創公司的存在推動了雲端ITSM產品的持續發展和演變，增強了該地區在塑造全球雲端ITSM市場軌跡方面的影響力地位。

主要市場參與者

  • BMC Software Inc.
  • IBM Corporation
  • Atlassian Inc.
  • CA Technologies Inc.
  • ASG Technologies Group, Inc.
  • Cherwell Software, LLC
  • Micro Focus International PLC
  • Servicenow Inc.
  • Ivanti Inc.
  • Citrix Systems Inc.

可用的客製化：

全球雲端ITSM市場報告包含給定的市場資料，Tech Sci Research 根據公司的具體需求提供客製化服務。本報告可以使用以下自訂選項：

公司資訊

  • 其他市場參與者（最多五個）的詳細分析和概況分析。

目錄

第1章 服務概述

  • 市場定義
  • 市場範圍
    • 涵蓋的市場
    • 研究年份
    • 主要市場區隔

第2章 研究方法

  • 研究目的
  • 基線方法
  • 主要產業夥伴
  • 主要協會和二手資料來源
  • 預測方法
  • 資料三角測量與驗證
  • 假設和限制

第3章 執行摘要

第4章 COVID-19 對全球雲端ITSM市場的影響

第5章 客戶之聲

第6章 全球雲端ITSM市場概述

第7章 全球雲端ITSM市場展望

  • 市場規模及預測
    • 依價值
  • 市佔率及預測
    • 依組件（解決方案和服務）
    • 依組織規模（中小企業、大型企業）
    • 依行業（BFSI、政府和公共部門、醫療保健和生命科學、電信、IT 和 ITES、製造業、零售和消費品、其他）
    • 依地區（北美、歐洲、南美、中東和非洲、亞太地區）
    • 前10個國家/地區
    • 依公司分類（2022）
  • 市場地圖

第8章 北美雲端ITSM市場展望

  • 市場規模及預測
    • 依價值
  • 市佔率及預測
    • 依組件
    • 依組織規模
    • 依行業
  • 北美：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第9章 歐洲雲端ITSM市場展望

  • 市場規模及預測
    • 依價值
  • 市佔率及預測
    • 依組件
    • 依組織規模
    • 依行業
  • 歐洲：國家分析
    • 德國
    • 英國
    • 法國
    • 西班牙
    • 義大利

第10章 南美洲雲端ITSM市場展望

  • 市場規模及預測
    • 依價值
  • 市佔率及預測
    • 依組件
    • 依組織規模
    • 依行業
  • 南美洲：國家分析
    • 巴西
    • 阿根廷
    • 哥倫比亞

第11章 中東和非洲雲端ITSM市場展望

  • 市場規模及預測
    • 依價值
  • 市佔率及預測
    • 依組件
    • 依組織規模
    • 依行業
  • 中東和美國：國家分析
    • 以色列
    • 卡達
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯

第12章 亞太地區雲端ITSM市場展望

  • 市場規模及預測
    • 依價值
  • 市佔率及預測
    • 依組件
    • 依組織規模
    • 依行業
  • 亞太地區：國家分析
    • 中國雲端ITSM
    • 日本雲端ITSM
    • 韓國雲端ITSM
    • 印度雲端ITSM
    • 澳洲雲端ITSM

第13章 市場動態

  • 動力
  • 挑戰

第14章 市場趨勢與發展

第15章 公司簡介

  • BMC Software Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • IBM Corporation
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • Atlassian Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • CA Technologies Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • ASG Technologies Group, Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • Cherwell Software, LLC
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • Micro Focus International PLC
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • Servicenow Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • Ivanti Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務
  • Citrix Systems Inc.
    • 業務概覽
    • 主要財務狀況和收入
    • 主要聯絡人
    • 總部地址
    • 提供主要產品/服務

第16章 策略建議

第17章 關於我們與免責聲明

簡介目錄
Product Code: 4646

The projected market size for Cloud ITSM is expected to reach USD 5.27 billion by the end of 2023, with a compound annual growth rate (CAGR) of 20.93% during the forecast period. The global Cloud ITSM market is a dynamic and vital sector focused on detecting, investigating, and preventing financial irregularities, fraud, and misconduct. It encompasses a range of services designed to uncover hidden patterns, assess risk, and provide insights into complex financial transactions. With increasing reliance on digital transactions and the heightened emphasis on regulatory compliance, the market plays a crucial role in maintaining financial integrity, transparency, and accountability across industries. As businesses navigate evolving financial landscapes and emerging risks, the demand for specialized Cloud ITSM expertise continues to grow, making it an essential component in safeguarding financial systems and upholding ethical standards.

Key Market Drivers

The Rise Demand for Cloud-Based Applications

Market Overview
Forecast Period2024-2028
Market Size 2023USD 5.27 billion
Market Size 2028USD 16.48 billion
CAGR 2023-202820.63%
Fastest Growing SegmentSmall & Medium Enterprises
Largest MarketNorth America

The global Cloud IT Service Management (ITSM) market is experiencing a robust upsurge in demand, largely propelled by the escalating need for cloud-based applications. This demand surge is underpinned by a growing recognition among businesses of the transformative potential that cloud-based solutions offer in optimizing IT service management processes. Cloud ITSM presents a paradigm shift, enabling organizations to harness the advantages of cloud computing, such as scalability, flexibility, and accessibility. As businesses increasingly embrace digital transformation and modernize their IT infrastructures, the deployment of cloud-based applications becomes a strategic imperative to enhance operational efficiency and agility. In addition, the rise in demand for cloud-based applications within the Cloud ITSM market is driven by several factors. Firstly, cloud-based solutions eliminate the constraints of traditional on-premises systems, enabling seamless access to IT service management tools from any location, thereby facilitating remote work and enhancing collaboration. Secondly, cloud technology offers unparalleled scalability, allowing organizations to scale their ITSM capabilities as their needs evolve without the need for significant upfront investments in infrastructure. Moreover, the integration of automation, artificial intelligence, and analytics in cloud-based ITSM applications enhances efficiency, accelerates decision-making, and empowers organizations to proactively manage their IT services.

Moreover, the coronavirus pandemic further underscored the importance of cloud-based applications within Cloud ITSM as businesses sought agile and remote-ready solutions to ensure business continuity during unprecedented disruptions. The ability of cloud-based ITSM solutions to provide uninterrupted access, efficient service delivery, and real-time insights became critical for organizations navigating through remote work arrangements and changing customer expectations. As industries continue to digitize their operations and embrace cloud-first strategies, the demand for cloud-based applications within the Cloud ITSM market is projected to persistently rise. Organizations across sectors recognize the transformative potential of cloud ITSM in not only optimizing IT service management but also in driving overall business growth and innovation. As a result, vendors in the Cloud ITSM market are poised to play a pivotal role in providing tailored and innovative cloud-based solutions that empower businesses to navigate the complexities of the modern IT landscape, stay competitive, and achieve their strategic goals.

The Imperative of Digital Transformation

The global Cloud IT Service Management (ITSM) market is propelled by the compelling imperative of digital transformation that has permeated businesses across industries. In the modern landscape, where technology underpins every facet of operations, organizations recognize the need to seamlessly align their IT services with evolving business strategies. Digital transformation involves the integration of digital technologies into all aspects of an organization, fundamentally reshaping how they operate and deliver value to customers. Cloud ITSM emerges as a critical enabler of this transformation journey, offering a dynamic and agile framework to modernize IT service management processes. In addition, as businesses strive to enhance operational efficiency, streamline workflows, and deliver seamless user experiences, the adoption of cloud-based ITSM solutions becomes a strategic choice. Cloud ITSM transcends traditional on-premises limitations, providing the scalability, flexibility, and accessibility needed to support digital initiatives. The cloud model empowers organizations to swiftly adapt to changing business needs and market dynamics, enabling them to launch new services, respond to customer demands, and innovate with greater agility.

Furthermore, digital transformation necessitates a holistic approach to managing IT services across complex and diverse environments. Cloud ITSM solutions offer a unified platform to monitor, manage, and optimize IT assets and services, regardless of their location or form. This centralization facilitates real-time insights, data-driven decision-making, and proactive issue resolution, crucial components of successful digital transformation initiatives. In a world characterized by rapid technological advancements and evolving customer expectations, the ability to embrace digital transformation is paramount for staying competitive and relevant. Cloud ITSM aligns with this imperative, enabling organizations to modernize their IT service management practices, embrace automation, harness data-driven insights, and drive continuous improvement. As businesses navigate the intricacies of digital transformation, Cloud ITSM stands as a vital catalyst, ensuring that IT services are not just functional but are pivotal drivers of innovation, growth, and customer satisfaction in the digital age.

The Rising Demand for Remote Work Solutions

The global Cloud IT Service Management (ITSM) market is experiencing a significant surge in demand driven by the rising need for effective remote work solutions. As organizations adapt to evolving work models, including remote and hybrid setups, Cloud ITSM offers essential capabilities to ensure seamless IT service delivery and support regardless of employees' physical locations. Cloud ITSM enables remote access, collaboration, and real-time monitoring of IT services, empowering organizations to maintain operational continuity, enhance user experiences, and respond promptly to IT issues. The ability of Cloud ITSM solutions to facilitate remote work effectively positions them as a crucial enabler in the modern work landscape, addressing the challenges of dispersed teams and promoting agile and efficient IT service management.

Increasing Complexity of IT Environments

The global Cloud IT Service Management (ITSM) market is being driven by the escalating complexity of modern IT environments. As organizations adopt hybrid and multi-cloud infrastructures to meet diverse business needs, managing and optimizing IT services across these intricate landscapes becomes increasingly challenging. Cloud ITSM solutions offer a centralized platform that enables organizations to efficiently oversee and coordinate IT assets, services, and processes in a unified manner. This simplifies the management of complex IT ecosystems, enhances visibility, and streamlines workflows, ultimately improving operational efficiency and reducing the risks associated with fragmented IT environments. In a world where technology plays a pivotal role in business operations, Cloud ITSM emerges as a vital tool to navigate the intricate intricacies of contemporary IT setups.

Key Market Challenges

Data Security and Privacy Concerns

Data security and privacy concerns pose significant challenges to the growth of the global Cloud IT Service Management (ITSM) market. As organizations increasingly rely on cloud-based solutions to manage their IT services, apprehensions about the safety and confidentiality of sensitive data become more pronounced. The potential risks of data breaches, unauthorized access, and compliance breaches loom large, leading to hesitance in migrating critical IT operations to the cloud. To address these concerns, cloud ITSM providers must implement robust security measures, including advanced encryption, multi-factor authentication, and rigorous compliance frameworks. Transparent data handling practices, clear privacy policies, and adherence to international data protection standards are essential to build trust and alleviate these concerns, enabling organizations to fully leverage the benefits of cloud ITSM while safeguarding their valuable data assets.

Cost Management and Optimization

Cost management and optimization challenges are hindering the progress of the global Cloud IT Service Management (ITSM) market. While cloud-based solutions offer scalability and flexibility, organizations often struggle with controlling expenses and achieving cost efficiency. The pay-as-you-go model, though beneficial for scalability, can lead to unexpected costs if not meticulously monitored. Organizations need to strike a balance between expanding services to meet evolving needs and managing budget constraints. Implementing effective cost-tracking mechanisms, budgeting strategies, and regular performance assessments are crucial to ensure that cloud ITSM solutions deliver the desired value without stretching financial resources. Addressing these cost-related concerns is essential to encourage wider adoption of cloud ITSM and enable organizations to fully leverage the benefits of modern IT service management while maintaining fiscal responsibility.

Key Market Trends

Hybrid and Multi-Cloud Adoption

The global Cloud IT Service Management (ITSM) market is experiencing a significant push driven by an increasing focus on user-centric experiences. As organizations recognize the pivotal role of IT services in shaping user satisfaction and productivity, Cloud ITSM solutions are being designed with intuitive interfaces, personalized dashboards, and streamlined workflows. These enhancements empower end-users and IT professionals alike to navigate, access, and manage services effortlessly. With self-service capabilities, mobile apps, and user-friendly portals, organizations are elevating the overall user experience, reducing friction in service interactions, and enhancing user engagement. This user-centric approach not only boosts efficiency but also promotes user adoption and satisfaction, fostering a positive perception of IT services within the organization. As the Cloud ITSM market evolves, the emphasis on user-centric experiences is poised to remain a driving force in shaping the future of IT service management.

Increasing Focus on User-Centric Experiences

The global Cloud IT Service Management (ITSM) market is being propelled by a growing emphasis on user-centric experiences. As businesses recognize the integral role of IT services in employee productivity and overall satisfaction, Cloud ITSM solutions are evolving to prioritize user-friendly interfaces, intuitive workflows, and seamless interactions. This shift empowers end-users and IT professionals to effortlessly navigate, access, and manage services, enhancing their engagement and efficiency. With features like self-service portals, mobile accessibility, and personalized dashboards, organizations are elevating the quality of service interactions and reducing complexities. By focusing on user-centric experiences, Cloud ITSM solutions are not only streamlining IT service management processes but also fostering a positive perception of IT services, ultimately contributing to improved organizational productivity and user satisfaction on a global scale.

Segmental Insights

Organization Size Insights

Based on the type of investigation, SMEs consistently dominate this segmentation across the entire forecast period. The adoption of cloud-based ITSM solutions by SMEs is driven by their distinct requirements for operational agility, cost-effectiveness, and streamlined service delivery. Cloud ITSM empowers SMEs with the ability to access advanced IT management tools without the burden of extensive infrastructure investments. This strategic advantage positions SMEs to rapidly adapt to market changes, efficiently manage their IT services, and enhance customer experiences. As SMEs play an increasingly influential role in the global economy, their preference for cloud-based ITSM solutions resonates as a pivotal trend shaping the Cloud ITSM market's evolution, underpinning its growth and transformative impact across diverse sectors.

Vertical Insights

Based on Vertical, IT, and ITES emerges as the predominant segment, exercising steadfast dominance throughout the forecast period. The IT and ITES (Information Technology and Information Technology Enabled Services) sector stands out as a robust and prevailing force, exercising dominant influence projected to endure throughout the forecast period. The IT and ITES industry's steadfast prominence can be attributed to its inherent reliance on advanced technology, digital solutions, and efficient IT service management. Cloud ITSM solutions offer IT and ITES enterprises the tools to optimize service delivery, streamline operations, and ensure seamless IT support. As the IT and ITES sector continues to drive innovation and digitization across various industries, its unwavering adoption of cloud-based ITSM solutions reflects a fundamental pillar of the Cloud ITSM market's growth trajectory, reinforcing its significance and continued leadership in the evolving technological landscape.

Regional Insights

North America holds a prominent position in the global Cloud ITSM market due to a convergence of strategic factors that underscore its leadership in technological advancement, extensive digital infrastructure, and commitment to innovation. The region's robust IT ecosystem, marked by widespread technology adoption and digital transformation initiatives, provides an ideal landscape for the adoption and integration of cloud-based ITSM solutions. Moreover, North America's thriving industries, including IT, finance, healthcare, and manufacturing, heavily rely on efficient IT service management to drive productivity and competitive edge. The region's emphasis on customer-centric experiences and agile service delivery aligns seamlessly with the capabilities offered by Cloud ITSM solutions. Furthermore, the presence of numerous key market players, tech giants, and innovative startups in North America fuels the continuous development and evolution of Cloud ITSM offerings, thereby reinforcing the region's influential position in shaping the global Cloud ITSM market's trajectory.

Key Market Players

  • BMC Software Inc.
  • IBM Corporation
  • Atlassian Inc.
  • CA Technologies Inc.
  • ASG Technologies Group, Inc.
  • Cherwell Software, LLC
  • Micro Focus International PLC
  • Servicenow Inc.
  • Ivanti Inc.
  • Citrix Systems Inc.

Report Scope:

In this report, the Global Cloud ITSM Market has been segmented into the following categories, in addition to the industry trends, which have also been detailed below:

Global Cloud ITSM Market, By Component:

  • Solutions
    • Service Portfolio Management
    • Configuration & Change Management
    • Service Desk Software
    • Operations & Performance Management
    • Dashboard Reporting & Analytics
  • Services
    • Managed Services
    • Professional Services
    • Global Cloud ITSM Market, By Organization Size:
  • SME's
  • Large Enterprises

Global Cloud ITSM Market, By Vertical:

  • BFSI
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Telecommunications
  • IT & ITES
  • Manufacturing
  • Retail & Consumer Goods
  • Others

Global Cloud ITSM Market, By Region:

  • North America
  • Europe
  • South America
  • Middle East & Africa
  • Asia Pacific

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Cloud ITSM Market.

Available Customizations:

Global Cloud ITSM market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

4. Impact of COVID-19 on Global Cloud ITSM Market

5. Voice of Customer

6. Global Cloud ITSM Market Overview

7. Global Cloud ITSM Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component (Solutions and Services)
      • 7.2.1.1. By Solutions (Service Portfolio Management, Configuration & Change Management, Service Desk Software, Operations & Performance Management, Dashboard Reporting & Analytics)
      • 7.2.1.2. By Services (Managed Services, Professional Services)
    • 7.2.2. By Organization Size (SME's, Large Enterprises)
    • 7.2.3. By Vertical (BFSI, Government & Public Sector, Healthcare & Life Sciences, Telecommunications, IT & ITES, Manufacturing, Retail & Consumer Goods, Others)
    • 7.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
    • 7.2.5. By Top 10 Country
    • 7.2.6. By Company (2022)
  • 7.3. Market Map

8. North America Cloud ITSM Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
      • 8.2.1.1. By Solutions
      • 8.2.1.2. By Services
    • 8.2.2. By Organization Size
    • 8.2.3. By Vertical
  • 8.3. North America: Country Analysis
    • 8.3.1. United States Cloud ITSM Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Component
        • 8.3.1.2.1.1. By Solutions
        • 8.3.1.2.1.2. By Services
        • 8.3.1.2.2. By Organization Size
        • 8.3.1.2.3. By Vertical
    • 8.3.2. Canada Cloud ITSM Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Component
        • 8.3.2.2.1.1. By Solutions
        • 8.3.2.2.1.2. By Services
        • 8.3.2.2.2. By Organization Size
        • 8.3.2.2.3. By Vertical
    • 8.3.3. Mexico Cloud ITSM Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Component
        • 8.3.3.2.1.1. By Solutions
        • 8.3.3.2.1.2. By Services
        • 8.3.3.2.2. By Organization Size
        • 8.3.3.2.3. By Vertical

9. Europe Cloud ITSM Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
      • 9.2.1.1. By Solutions
      • 9.2.1.2. By Services
    • 9.2.2. By Organization Size
    • 9.2.3. By Vertical
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Cloud ITSM Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Component
        • 9.3.1.2.1.1. By Solutions
        • 9.3.1.2.1.2. By Services
        • 9.3.1.2.2. By Organization Size
        • 9.3.1.2.3. By Vertical
    • 9.3.2. United Kingdom Cloud ITSM Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Component
        • 9.3.2.2.1.1. By Solutions
        • 9.3.2.2.1.2. By Services
        • 9.3.2.2.2. By Organization Size
        • 9.3.2.2.3. By Vertical
    • 9.3.3. France Cloud ITSM Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Component
        • 9.3.3.2.1.1. By Solutions
        • 9.3.3.2.1.2. By Services
        • 9.3.3.2.2. By Organization Size
        • 9.3.3.2.3. By Vertical
    • 9.3.4. Spain Cloud ITSM Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Component
        • 9.3.4.2.1.1. By Solutions
        • 9.3.4.2.1.2. By Services
        • 9.3.4.2.2. By Organization Size
        • 9.3.4.2.3. By Vertical
    • 9.3.5. Italy Cloud ITSM Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Component
        • 9.3.5.2.1.1. By Solutions
        • 9.3.5.2.1.2. By Services
        • 9.3.5.2.2. By Organization Size
        • 9.3.5.2.3. By Vertical

10. South America Cloud ITSM Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Component
      • 10.2.1.1. By Solutions
      • 10.2.1.2. By Services
    • 10.2.2. By Organization Size
    • 10.2.3. By Vertical
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Cloud ITSM Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Component
        • 10.3.1.2.1.1. By Solutions
        • 10.3.1.2.1.2. By Services
        • 10.3.1.2.2. By Organization Size
        • 10.3.1.2.3. By Vertical
    • 10.3.2. Argentina Cloud ITSM Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Component
        • 10.3.2.2.1.1. By Solutions
        • 10.3.2.2.1.2. By Services
        • 10.3.2.2.2. By Organization Size
        • 10.3.2.2.3. By Vertical
    • 10.3.3. Colombia Cloud ITSM Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Component
        • 10.3.3.2.1.1. By Solutions
        • 10.3.3.2.1.2. By Services
        • 10.3.3.2.2. By Organization Size
        • 10.3.3.2.3. By Vertical

11. Middle East & Africa Cloud ITSM Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Component
      • 11.2.1.1. By Solutions
      • 11.2.1.2. By Services
    • 11.2.2. By Organization Size
    • 11.2.3. By Vertical
  • 11.3. Middle East & America: Country Analysis
    • 11.3.1. Israel Cloud ITSM Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Component
        • 11.3.1.2.1.1. By Solutions
        • 11.3.1.2.1.2. By Services
        • 11.3.1.2.2. By Organization Size
        • 11.3.1.2.3. By Vertical
    • 11.3.2. Qatar Cloud ITSM Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Component
        • 11.3.2.2.1.1. By Solutions
        • 11.3.2.2.1.2. By Services
        • 11.3.2.2.2. By Organization Size
        • 11.3.2.2.3. By Vertical
    • 11.3.3. UAE Cloud ITSM Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Component
        • 11.3.3.2.1.1. By Solutions
        • 11.3.3.2.1.2. By Services
        • 11.3.3.2.2. By Organization Size
        • 11.3.3.2.3. By Vertical
    • 11.3.4. Saudi Arabia Cloud ITSM Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Component
        • 11.3.4.2.1.1. By Solutions
        • 11.3.4.2.1.2. By Services
        • 11.3.4.2.2. By Organization Size
        • 11.3.4.2.3. By Vertical

12. Asia Pacific Cloud ITSM Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Value
  • 12.2. Market Share & Forecast
    • 12.2.1. By Component
      • 12.2.1.1. By Solutions
      • 12.2.1.2. By Services
    • 12.2.2. By Organization Size
    • 12.2.3. By Vertical
  • 12.3. Asia Pacific: Country Analysis
    • 12.3.1. China Cloud ITSM Market Outlook
      • 12.3.1.1. Market Size & Forecast
        • 12.3.1.1.1. By Value
      • 12.3.1.2. Market Share & Forecast
        • 12.3.1.2.1. By Component
        • 12.3.1.2.1.1. By Solutions
        • 12.3.1.2.1.2. By Services
        • 12.3.1.2.2. By Organization Size
        • 12.3.1.2.3. By Vertical
    • 12.3.2. Japan Cloud ITSM Market Outlook
      • 12.3.2.1. Market Size & Forecast
        • 12.3.2.1.1. By Value
      • 12.3.2.2. Market Share & Forecast
        • 12.3.2.2.1. By Component
        • 12.3.2.2.1.1. By Solutions
        • 12.3.2.2.1.2. By Services
        • 12.3.2.2.2. By Organization Size
        • 12.3.2.2.3. By Vertical
    • 12.3.3. South Korea Cloud ITSM Market Outlook
      • 12.3.3.1. Market Size & Forecast
        • 12.3.3.1.1. By Value
      • 12.3.3.2. Market Share & Forecast
        • 12.3.3.2.1. By Component
        • 12.3.3.2.1.1. By Solutions
        • 12.3.3.2.1.2. By Services
        • 12.3.3.2.2. By Organization Size
        • 12.3.3.2.3. By Vertical
    • 12.3.4. India Cloud ITSM Market Outlook
      • 12.3.4.1. Market Size & Forecast
        • 12.3.4.1.1. By Value
      • 12.3.4.2. Market Share & Forecast
        • 12.3.4.2.1. By Component
        • 12.3.4.2.1.1. By Solutions
        • 12.3.4.2.1.2. By Services
        • 12.3.4.2.2. By Organization Size
        • 12.3.4.2.3. By Vertical
    • 12.3.5. Australia Cloud ITSM Market Outlook
      • 12.3.5.1. Market Size & Forecast
        • 12.3.5.1.1. By Value
      • 12.3.5.2. Market Share & Forecast
        • 12.3.5.2.1. By Component
        • 12.3.5.2.1.1. By Solutions
        • 12.3.5.2.1.2. By Services
        • 12.3.5.2.2. By Organization Size
        • 12.3.5.2.3. By Vertical

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. BMC Software Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Key Financials & Revenue
    • 15.1.3. Key Contact Person
    • 15.1.4. Headquarters Address
    • 15.1.5. Key Product/Service Offered
  • 15.2. IBM Corporation
    • 15.2.1. Business Overview
    • 15.2.2. Key Financials & Revenue
    • 15.2.3. Key Contact Person
    • 15.2.4. Headquarters Address
    • 15.2.5. Key Product/Service Offered
  • 15.3. Atlassian Inc.
    • 15.3.1. Business Overview
    • 15.3.2. Key Financials & Revenue
    • 15.3.3. Key Contact Person
    • 15.3.4. Headquarters Address
    • 15.3.5. Key Product/Service Offered
  • 15.4. CA Technologies Inc.
    • 15.4.1. Business Overview
    • 15.4.2. Key Financials & Revenue
    • 15.4.3. Key Contact Person
    • 15.4.4. Headquarters Address
    • 15.4.5. Key Product/Service Offered
  • 15.5. ASG Technologies Group, Inc.
    • 15.5.1. Business Overview
    • 15.5.2. Key Financials & Revenue
    • 15.5.3. Key Contact Person
    • 15.5.4. Headquarters Address
    • 15.5.5. Key Product/Service Offered
  • 15.6. Cherwell Software, LLC
    • 15.6.1. Business Overview
    • 15.6.2. Key Financials & Revenue
    • 15.6.3. Key Contact Person
    • 15.6.4. Headquarters Address
    • 15.6.5. Key Product/Service Offered
  • 15.7. Micro Focus International PLC
    • 15.7.1. Business Overview
    • 15.7.2. Key Financials & Revenue
    • 15.7.3. Key Contact Person
    • 15.7.4. Headquarters Address
    • 15.7.5. Key Product/Service Offered
  • 15.8. Servicenow Inc.
    • 15.8.1. Business Overview
    • 15.8.2. Key Financials & Revenue
    • 15.8.3. Key Contact Person
    • 15.8.4. Headquarters Address
    • 15.8.5. Key Product/Service Offered
  • 15.9. Ivanti Inc.
    • 15.9.1. Business Overview
    • 15.9.2. Key Financials & Revenue
    • 15.9.3. Key Contact Person
    • 15.9.4. Headquarters Address
    • 15.9.5. Key Product/Service Offered
  • 15.10. Citrix Systems Inc.
    • 15.10.1. Business Overview
    • 15.10.2. Key Financials & Revenue
    • 15.10.3. Key Contact Person
    • 15.10.4. Headquarters Address
    • 15.10.5. Key Product/Service Offered

16. Strategic Recommendations

17. About Us & Disclaimer