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客戶經驗管理市場2028年為止的預測-COVID-19影響與零組件，部署模式，組織規模，接觸點，各業界的世界的分析
市場調查報告書
商品編碼
1118300

客戶經驗管理市場2028年為止的預測-COVID-19影響與零組件，部署模式，組織規模，接觸點，各業界的世界的分析

Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component, Deployment Mode, Organization Size, Touchpoint, and Industry Vertical
出版日期: | 出版商: The Insight Partners | 英文 229 Pages | 訂單完成後即時交付

價格

客戶經驗管理市場規模在2022年估算為115億5518萬美元，到2028年達到297億8095萬美元，客戶經驗管理市場佔有率在2022年～2028年間，預測將以17.1％的年複合成長率增長。

本報告提供全球客戶經驗管理市場相關調查，提供市場概要，以及各類型，各零組件，部署模式，組織規模，接觸點，各業界，各地區的趨勢，及加入此市場的主要企業簡介等資訊。

目錄

第1章 簡介

  • 調查範圍
  • Insight Partners的調查報告書指導
  • 市場區隔
    • 客戶經驗管理的全球市場- 各零件
    • 客戶經驗管理的全球市場- 各引進形態
    • 客戶經驗管理的全球市場:各組織規模
    • 客戶經驗管理的全球市場:各接觸點
    • 客戶經驗管理的全球市場- 各行業
    • 客戶經驗管理的全球市場- 各地區

第2章 重要的要點

第3章 調查手法

  • 調查對象
  • 2次調查
  • 1次調查

第4章 客戶形勢管理- 市場形勢

  • 市場概要
  • PEST分析
    • 北美
    • 歐洲
    • APAC
    • MEA
    • SAM
  • 生態系統分析
  • 專家的見解

第5章 客戶經驗管理市場- 市場動態

  • 推動市場要素
  • 阻礙市場要素
  • 市場機會
  • 今後趨勢
  • 促進因素和阻礙因素的影響分析

第6章 客戶體驗管理市場- 全球市場分析

  • 市場定位-前五名企業

第7章:客戶經驗管理市場分析- 各零件

  • 客戶經驗管理市場各零件明細(2021年·2028年)
  • 解決方案
  • 服務

第8章 客戶經驗管理市場分析- 引進模式別

  • 客戶經驗管理市場明細(各部署模式):2021年，2028年
  • 內部部署
  • 雲端基礎

第9章 客戶經驗管理市場分析- 各組織規模

  • 客戶經驗管理市場明細(各組織規模，2021年，2028年
  • 中小企業
  • 大企業

第10章 客戶經驗管理市場分析- 各接觸點

  • 客戶經驗管理市場各接觸點明細(2021年&2028年
  • 客服中心
  • 網站
  • 行動應用程式
  • 電子郵件
  • 社群媒體
  • 其他

第11章 客戶經驗管理市場分析- 各業界

  • 客戶經驗管理市場明細(各業界，2021年·2028年
  • IT·電信
  • BFSI
  • 零售
  • 能源·公共產業
  • 政府機關
  • 製造業
  • 其他

第12章 客戶經驗管理市場- 各地區分析

  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 法國
    • 義大利
    • 英國
    • 俄羅斯
    • 其他歐洲
  • APAC
    • 澳洲
    • 中國
    • 印度
    • 日本
    • 韓國
    • APAC的其他各國
  • MEA
    • 中東·非洲地區
      • 南非
      • 沙烏地阿拉伯
      • UAE
      • MEA的殘餘的地區
  • 南美
    • 巴西
    • 阿根廷
    • 其他的南美地區

第13章 客戶經驗管理市場-COVID-19影響度分析

  • 北美
  • 歐洲
  • 亞太地區
  • 中東和非洲
  • 南美

第14章 產業的形勢

  • 市場主張
  • 合併·收購
  • 新開發

第15章 企業簡介

  • Adobe
  • Avaya Inc.
  • IBM Corporation
  • NICE Ltd.
  • Oracle Corporation
  • SAP SE
  • Verint Systems, Inc.
  • Zendesk
  • SAS Institute Inc.
  • Salesforce.com, inc.

第16章 附錄

  • The Insight Partners
  • 用語說明
Product Code: TIPRE00003637

The customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; the customer experience management market share is expected to grow at a CAGR of 17.1% from 2022 to 2028.

With the development of e-commerce and digital banking, customers are becoming more open to digital channels. Several retailers have moved from physical stores to digital channels over the decade. For instance, Statista stated that over 2 billion people purchased products and services online in 2020, with global electronic retail sales exceeding US$ 4.5 trillion. As a result, retailers employ AI-enabled virtual rehearsal rooms, chatbots, and surveillance to capture and analyze customer behavior. Brands use multiple channels such as social media, mobile applications, and websites to increase awareness. Such factors are propelling the growth of the customer experience management market. Further, the proliferation of social media channels such as Facebook, Instagram, YouTube, Twitter, and Pinterest drives brand awareness, marketing, and direct purchases. Various brands use social media shops to simplify the customer purchasing process. For example, Facebook and Instagram shops help retailers to attract new customers and shop directly on social media platforms. Consumer experience solutions help these retailers to reduce churn, increase lifetime value, and retain customers. Hence, changing consumer buying behavior is boosting market growth. Furthermore, the digitization of healthcare is accelerating the adoption of e-health applications, telemedicine, smart health devices, and wearable devices. The digitization of healthcare is changing customer expectations for 24/7 service and immediate response. Therefore, companies are adopting different digital strategies to improve the customer experience. Thus, the factors mentioned above are driving the market growth.

According to a global survey of executives, South American business professionals are most enthusiastic about adopting customer experience management tools. The report explores the views of 700 executives on CEM tools and reveals that South American business leaders are among the fastest-growing region regarding technology adoption and future expectations. Hence, such factors prove that the region is set to be the next go-to market for CEM vendors over the forecast period. Companies in South America are progressively boosting the adoption of technology solutions across the region. For instance, in May 2020, New Relic worked with Agencia Sabia, a South American agency, to raise awareness of brand differences and solutions in South America and increase its potential audience. New Relic has decided to take a new step toward localizing and disseminating local stories. It is leveraging Sabia's support at every step in understanding best practices and interacting with customers to show the difference between solutions through customer experience. Such initiatives are likely to propel the growth of the customer experience management market over the forecast period. The large presence of call centers in countries such as Brazil and Colombia and the growing social media trends such as social e-commerce and D2C are anticipated to propel the market growth over the forecast period, as these businesses rely on the customer feedback experience. Moreover, the continued rise of SMEs in countries such as Chile and Argentina is highly influencing the implementation of CEM solutions to boost regional and global businesses.

The presence of various developing countries in SAM makes this region one of the key markets for CEM. The growing adoption of cloud-based technologies and a huge focus on good customer experience are key factors attributed to the growth of the customer experience management market before the emergence of the COVID-19 pandemic. The pandemic boosted the adoption of CEM solutions due to the rise in internet penetration and the growing need for good customer experiences to gain new customers and increase retention rate. According to World Bank data, the COVID-19 pandemic exposed Brazil to unprecedented health, social, and economic challenges. Furthermore, Brazil witnessed a decline of 4.1% in GDP in 2020, which recovered owing to a rise in economic activities underpinned by private consumption and investment. However, the COVID-19 pandemic disrupted the economic stability of South American countries, which led to slower adoption of CEM software. Thus, 2021 was a recovery year from the pandemic that augmented the growth prospects for the customer experience management market.

The customer experience management market is segmented into component, deployment mode, organization size, touchpoint, industry vertical, and geography. The customer experience management market analysis by component, the customer experience management market is bifurcated into solution and service. The customer experience management market analysis by deployment mode, the customer experience management market is bifurcated into cloud-based and on-premise. Based on organization size, the market is divided into large enterprises and small and medium enterprises (SMEs). Based on touchpoint, the market is segmented into call center, website, mobile applications, email, social media, and others. Based on industry vertical, the market is segmented into IT & telecom, BFSI, energy & utilities, government, retail, manufacturing, and others. By geography, the customer experience management market is categorized into five regions-North America, Europe, Asia Pacific, the Middle East & Africa, and South America.

The overall customer experience management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer experience management market. The process also serves the purpose of obtaining an overview and forecast for the customer experience management market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, and external consultants-valuation experts, research analysts, and key opinion leaders-specializing in the customer experience management market.

Reasons to Buy:

  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global customer experience management market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the global customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies.
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution.

Table Of Contents

1. Introduction

  • 1.1 Study Scope
  • 1.2 The Insight Partners Research Report Guidance
  • 1.3 Market Segmentation
    • 1.3.1 Global Customer Experience Management Market - By Component
    • 1.3.2 Global Customer Experience Management Market - By Deployment Mode
    • 1.3.3 Global Customer Experience Management Market - By Organization Size
    • 1.3.4 Global Customer Experience Management Market - By Touchpoint
    • 1.3.5 Global Customer Experience Management Market - By Industry Vertical
    • 1.3.6 Global Customer Experience Management Market - By Geography

2. Key Takeaways

3. Research Methodology

  • 3.1 Coverage
  • 3.2 Secondary Research
  • 3.3 Primary Research

4. Customer Experience Management - Market Landscape

  • 4.1 Market Overview
  • 4.2 PEST Analysis
    • 4.2.1 North America
    • 4.2.2 Europe
    • 4.2.3 APAC
    • 4.2.4 MEA
    • 4.2.5 SAM
  • 4.3 Ecosystem Analysis
  • 4.4 Expert Opinions

5. Customer Experience Management Market - Market Dynamics

  • 5.1 Key Market Drivers
    • 5.1.1 Growing Adoption of Artificial Intelligence
    • 5.1.2 Growing E-Commerce Industries Globally
  • 5.2 Key Market Restraints
    • 5.2.1 Concerns Regarding Data Breaching and Security
  • 5.3 Key Market Opportunities
    • 5.3.1 Innovation in Omni Channel Shopping
  • 5.4 Future Trends
    • 5.4.1 Incorporation of New Business Models
  • 5.5 Impact Analysis of Drivers and Restraints

6. Customer Experience Management Market - Global Market Analysis

  • 6.1 Overview
  • 6.2 Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • 6.3 Market Positioning - Top Five Players

7. Customer Experience Management Market Analysis - By Component

  • 7.1 Overview
  • 7.2 Customer Experience Management Market Breakdown, by Component, 2021 & 2028
  • 7.3 Solution
    • 7.3.1 Overview
    • 7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
  • 7.4 Service
    • 7.4.1 Overview
    • 7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)

8. Customer Experience Management Market Analysis - By Deployment Mode

  • 8.1 Overview
  • 8.2 Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028
  • 8.3 On Premise
    • 8.3.1 Overview
    • 8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
  • 8.4 Cloud based
    • 8.4.1 Overview
    • 8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)

9. Customer Experience Management Market Analysis - By Organization Size

  • 9.1 Overview
  • 9.2 Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028
  • 9.3 Small and Medium Enterprises
    • 9.3.1 Overview
    • 9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
  • 9.4 Large Enterprises
    • 9.4.1 Overview
    • 9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)

10. Customer Experience Management Market Analysis - By Touchpoint

  • 10.1 Overview
  • 10.2 Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028
  • 10.3 Call Center
    • 10.3.1 Overview
    • 10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
  • 10.4 Website
    • 10.4.1 Overview
    • 10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
  • 10.5 Mobile application
    • 10.5.1 Overview
    • 10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
  • 10.6 Email
    • 10.6.1 Overview
    • 10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
  • 10.7 Social Media
    • 10.7.1 Overview
    • 10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
  • 10.8 Others
    • 10.8.1 Overview
    • 10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)

11. Customer Experience Management Market Analysis - By Industry Vertical

  • 11.1 Overview
  • 11.2 Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028
  • 11.3 IT and Telecom
    • 11.3.1 Overview
    • 11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
  • 11.4 BFSI
    • 11.4.1 Overview
    • 11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
  • 11.5 Retail
    • 11.5.1 Overview
    • 11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
  • 11.6 Energy and Utilities
    • 11.6.1 Overview
    • 11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
  • 11.7 Government
    • 11.7.1 Overview
    • 11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
  • 11.8 Manufacturing
    • 11.8.1 Overview
    • 11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
  • 11.9 Others
    • 11.9.1 Overview
    • 11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)

12. Customer Experience Management Market - Geographic Analysis

  • 12.1 Overview
  • 12.2 North America: Customer Experience Management Market
    • 12.2.1 Overview
    • 12.2.2 North America: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
    • 12.2.3 North America: Customer Experience Management Market Revenue and Forecast, by Component
    • 12.2.4 North America: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
    • 12.2.5 North America: Customer Experience Management Market Revenue and Forecast, by Organization Size
    • 12.2.6 North America: Customer Experience Management Market Revenue and Forecast, by Touchpoint
    • 12.2.7 North America: Customer Experience Management Market, by Industry Vertical
    • 12.2.8 North America: Customer Experience Management Market Revenue and Forecast, by Country (2021 and 2028)
      • 12.2.8.1 US: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.2.8.1.1 US Customer Experience Management Market Breakdown, By Component
        • 12.2.8.1.2 US Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.2.8.1.3 US Customer Experience Management Market Breakdown, By Organization Size
        • 12.2.8.1.4 US Customer Experience Management Market Breakdown, By Touchpoint
        • 12.2.8.1.5 US Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.2.8.2 Canada: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.2.8.2.1 Canada Customer Experience Management Market Breakdown, By Component
        • 12.2.8.2.2 Canada Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.2.8.2.3 Canada Customer Experience Management Market Breakdown, By Organization Size
        • 12.2.8.2.4 Canada Customer Experience Management Market Breakdown, By Touchpoint
        • 12.2.8.2.5 Canada Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.2.8.3 Mexico: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.2.8.3.1 Mexico Customer Experience Management Market Breakdown, By Component
        • 12.2.8.3.2 Mexico Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.2.8.3.3 Mexico Customer Experience Management Market Breakdown, By Organization Size
        • 12.2.8.3.4 Mexico Customer Experience Management Market Breakdown, By Touchpoint
        • 12.2.8.3.5 Mexico Customer Experience Management Market Breakdown, By Industry Vertical
  • 12.3 Europe: Customer Experience Management Market
    • 12.3.1 Overview
    • 12.3.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
    • 12.3.3 Europe: Customer Experience Management Market Revenue and Forecast, by Component
    • 12.3.4 Europe: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
    • 12.3.5 Europe: Customer Experience Management Market Revenue and Forecast, by Organization Size
    • 12.3.6 Europe: Customer Experience Management Market Revenue and Forecast, by Touchpoint
    • 12.3.7 Europe: Customer Experience Management Market, by Industry Vertical
    • 12.3.8 Europe Customer Experience Management Market Breakdown, By Key Country
      • 12.3.8.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
        • 12.3.8.1.1 Germany Customer Experience Management Market Breakdown, By Component
        • 12.3.8.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.3.8.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size
        • 12.3.8.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint
        • 12.3.8.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.3.8.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
        • 12.3.8.2.1 France Customer Experience Management Market Breakdown, By Component
        • 12.3.8.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.3.8.2.3 France Customer Experience Management Market Breakdown, By Organization Size
        • 12.3.8.2.4 France Customer Experience Management Market Breakdown, By Touchpoint
        • 12.3.8.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.3.8.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
        • 12.3.8.3.1 Italy Customer Experience Management Market Breakdown, By Component
        • 12.3.8.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.3.8.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size
        • 12.3.8.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint
        • 12.3.8.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.3.8.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
        • 12.3.8.4.1 UK Customer Experience Management Market Breakdown, By Component
        • 12.3.8.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.3.8.4.3 UK Customer Experience Management Market Breakdown, By Organization Size
        • 12.3.8.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint
        • 12.3.8.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.3.8.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
        • 12.3.8.5.1 Russia Customer Experience Management Market Breakdown, By Component
        • 12.3.8.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.3.8.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size
        • 12.3.8.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint
        • 12.3.8.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.3.8.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
        • 12.3.8.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component
        • 12.3.8.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.3.8.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size
        • 12.3.8.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint
        • 12.3.8.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical
  • 12.4 APAC: Customer Experience Management Market
    • 12.4.1 Overview
    • 12.4.2 APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
    • 12.4.3 APAC: Customer Experience Management Market Revenue and Forecast, by Component
    • 12.4.4 APAC: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
    • 12.4.5 APAC: Customer Experience Management Market Revenue and Forecast, by Organization Size
    • 12.4.6 APAC: Customer Experience Management Market Revenue and Forecast, by Touchpoint
    • 12.4.7 APAC: Customer Experience Management Market, by Industry Vertical
    • 12.4.8 APAC: Customer Experience Management Market, by Key Country
      • 12.4.8.1 Australia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.4.8.1.1 Australia Customer Experience Management Market Breakdown, By Component
        • 12.4.8.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.4.8.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size
        • 12.4.8.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint
        • 12.4.8.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.4.8.2 China: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.4.8.2.1 China Customer Experience Management Market Breakdown, By Component
        • 12.4.8.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.4.8.2.3 China Customer Experience Management Market Breakdown, By Organization Size
        • 12.4.8.2.4 China Customer Experience Management Market Breakdown, By Touchpoint
        • 12.4.8.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.4.8.3 India: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.4.8.3.1 India Customer Experience Management Market Breakdown, By Component
        • 12.4.8.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.4.8.3.3 India Customer Experience Management Market Breakdown, By Organization Size
        • 12.4.8.3.4 India Customer Experience Management Market Breakdown, By Touchpoint
        • 12.4.8.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.4.8.4 Japan: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.4.8.4.1 Japan Customer Experience Management Market Breakdown, By Component
        • 12.4.8.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.4.8.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size
        • 12.4.8.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint
        • 12.4.8.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.4.8.5 South Korea: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.4.8.5.1 South Korea Customer Experience Management Market Breakdown, By Component
        • 12.4.8.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.4.8.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size
        • 12.4.8.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint
        • 12.4.8.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.4.8.6 Rest of APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.4.8.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component
        • 12.4.8.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.4.8.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size
        • 12.4.8.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint
        • 12.4.8.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical
  • 12.5 MEA: Customer Experience Management Market
    • 12.5.1 Overview
    • 12.5.2 MEA: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
    • 12.5.3 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Component
    • 12.5.4 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
    • 12.5.5 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Organization Size
    • 12.5.6 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Touchpoint
    • 12.5.7 Middle East and Africa: Customer Experience Management Market, by Industry Vertical
    • 12.5.8 MEA: Customer Experience Management Market Revenue and Forecast, by Country
      • 12.5.8.1 South Africa: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.5.8.1.1 South Africa Customer Experience Management Market Breakdown, By Component
        • 12.5.8.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.5.8.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size
        • 12.5.8.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint
        • 12.5.8.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.5.8.2 Saudi Arabia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.5.8.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component
        • 12.5.8.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.5.8.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size
        • 12.5.8.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint
        • 12.5.8.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.5.8.3 UAE: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.5.8.3.1 UAE Customer Experience Management Market Breakdown, By Component
        • 12.5.8.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.5.8.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size
        • 12.5.8.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint
        • 12.5.8.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.5.8.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
        • 12.5.8.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component
        • 12.5.8.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.5.8.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size
        • 12.5.8.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint
        • 12.5.8.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical
  • 12.6 SAM: Customer Experience Management Market
    • 12.6.1 Overview
    • 12.6.2 SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
    • 12.6.3 SAM: Customer Experience Management Market Revenue and Forecast, by Component
    • 12.6.4 SAM: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
    • 12.6.5 SAM: Customer Experience Management Market Revenue and Forecast, by Organization Size
    • 12.6.6 SAM: Customer Experience Management Market Revenue and Forecast, by Touchpoint
    • 12.6.7 SAM: Customer Experience Management Market, by Industry Vertical
    • 12.6.8 SAM: Customer Experience Management Market Revenue and Forecast, by Country
      • 12.6.8.1 Brazil: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.6.8.1.1 Brazil Customer Experience Management Market Breakdown, By Component
        • 12.6.8.1.2 Brazil Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.6.8.1.3 Brazil Customer Experience Management Market Breakdown, By Organization Size
        • 12.6.8.1.4 Brazil Customer Experience Management Market Breakdown, By Touchpoint
        • 12.6.8.1.5 Brazil Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.6.8.2 Argentina: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.6.8.2.1 Argentina Customer Experience Management Market Breakdown, By Component
        • 12.6.8.2.2 Argentina Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.6.8.2.3 Argentina Customer Experience Management Market Breakdown, By Organization Size
        • 12.6.8.2.4 Argentina Customer Experience Management Market Breakdown, By Touchpoint
        • 12.6.8.2.5 Argentina Customer Experience Management Market Breakdown, By Industry Vertical
      • 12.6.8.3 Rest of SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
        • 12.6.8.3.1 Rest of SAM Customer Experience Management Market Breakdown, By Component
        • 12.6.8.3.2 Rest of SAM Customer Experience Management Market Breakdown, By Deployment Mode
        • 12.6.8.3.3 Rest of SAM Customer Experience Management Market Breakdown, By Organization Size
        • 12.6.8.3.4 Rest of SAM Customer Experience Management Market Breakdown, By Touchpoint
        • 12.6.8.3.5 Rest of SAM Customer Experience Management Market Breakdown, By Industry Vertical

13. Customer Experience Management Market- COVID-19 Impact Analysis

  • 13.1 Overview
  • 13.2 North America
  • 13.3 Europe
  • 13.4 Asia-Pacific
  • 13.5 Middle East and Africa
  • 13.6 South America

14. Industry Landscape

  • 14.1 Market Initiative
  • 14.2 Merger and Acquisition
  • 14.3 New Development

15. Company Profiles

  • 15.1 Adobe
    • 15.1.1 Key Facts
    • 15.1.2 Business Description
    • 15.1.3 Products and Services
    • 15.1.4 Financial Overview
    • 15.1.5 SWOT Analysis
    • 15.1.6 Key Developments
  • 15.2 Avaya Inc.
    • 15.2.1 Key Facts
    • 15.2.2 Business Description
    • 15.2.3 Products and Services
    • 15.2.4 Financial Overview
    • 15.2.5 SWOT Analysis
    • 15.2.6 Key Developments
  • 15.3 IBM Corporation
    • 15.3.1 Key Facts
    • 15.3.2 Business Description
    • 15.3.3 Products and Services
    • 15.3.4 Financial Overview
    • 15.3.5 SWOT Analysis
    • 15.3.6 Key Developments
  • 15.4 NICE Ltd.
    • 15.4.1 Key Facts
    • 15.4.2 Business Description
    • 15.4.3 Products and Services
    • 15.4.4 Financial Overview
    • 15.4.5 SWOT Analysis
    • 15.4.6 Key Developments
  • 15.5 Oracle Corporation
    • 15.5.1 Key Facts
    • 15.5.2 Business Description
    • 15.5.3 Products and Services
    • 15.5.4 Financial Overview
    • 15.5.5 SWOT Analysis
    • 15.5.6 Key Developments
  • 15.6 SAP SE
    • 15.6.1 Key Facts
    • 15.6.2 Business Description
    • 15.6.3 Products and Services
    • 15.6.4 Financial Overview
    • 15.6.5 SWOT Analysis
    • 15.6.6 Key Developments
  • 15.7 Verint Systems, Inc.
    • 15.7.1 Key Facts
    • 15.7.2 Business Description
    • 15.7.3 Products and Services
    • 15.7.4 Financial Overview
    • 15.7.5 SWOT Analysis
    • 15.7.6 Key Developments
  • 15.8 Zendesk
    • 15.8.1 Key Facts
    • 15.8.2 Business Description
    • 15.8.3 Products and Services
    • 15.8.4 Financial Overview
    • 15.8.5 SWOT Analysis
    • 15.8.6 Key Developments
  • 15.9 SAS Institute Inc.
    • 15.9.1 Key Facts
    • 15.9.2 Business Description
    • 15.9.3 Products and Services
    • 15.9.4 Financial Overview
    • 15.9.5 SWOT Analysis
    • 15.9.6 Key Developments
  • 15.10 Salesforce.com, inc.
    • 15.10.1 Key Facts
    • 15.10.2 Business Description
    • 15.10.3 Products and Services
    • 15.10.4 Financial Overview
    • 15.10.5 SWOT Analysis
    • 15.10.6 Key Developments

16. Appendix

  • 16.1 About The Insight Partners
  • 16.2 Glossary of Terms

List Of Tables

  • Table 1. Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Table 2. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 3. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 4. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 5. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 6. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 7. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
  • Table 8. US Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 9. US Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 10. US Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 11. US Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 12. US Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 13. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 14. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 15. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 16. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 17. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 18. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 19. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 20. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 21. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 22. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 23. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 24. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 25. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 26. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 27. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 28. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
  • Table 29. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 30. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 31. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 32. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 33. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 34. France Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 35. France Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 36. France Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 37. France Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 38. France Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 40. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 41. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 42. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 43. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 44. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 45. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 46. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 47. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 48. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 49. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 50. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 51. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 52. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 53. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 54. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 55. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 56. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 57. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 58. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 59. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 60. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 61. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 62. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 63. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 64. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
  • Table 65. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 66. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 67. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 68. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 69. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 70. China Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 71. China Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 72. China Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 73. China Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 74. China Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 75. India Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 76. India Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 77. India Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 78. India Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 79. India Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 80. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 81. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 82. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 83. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 84. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 85. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 86. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 87. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 88. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 89. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 90. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 91. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 92. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 93. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 94. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 95. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 96. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 97. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 98. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 99. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 100. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
  • Table 101. South Africa Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 102. South Africa Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 103. South Africa Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 104. South Africa Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 105. South Africa Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 106. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 107. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 108. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 109. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 110. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 111. UAE Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 112. UAE Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 113. UAE Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 114. UAE Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 115. UAE Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 116. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 117. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 118. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 119. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 120. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 121. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 122. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 123. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 124. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
  • Table 125. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 126. South America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
  • Table 127. Brazil Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 128. Brazil Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 129. Brazil Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 130. Brazil Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 131. Brazil Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 132. Argentina Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 133. Argentina Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 134. Argentina Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 135. Argentina Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 136. Argentina Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 137. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
  • Table 138. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
  • Table 139. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
  • Table 140. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
  • Table 141. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
  • Table 142. Glossary of Terms, Customer Experience Management Market

List Of Figures

  • Figure 1. Customer Experience Management Market Segmentation
  • Figure 2. Customer Experience Management Market Segmentation - By Geography
  • Figure 3. Global Customer Experience Management Market Overview
  • Figure 4. Customer Communications Management Market, By Component
  • Figure 5. Customer Communications Management Market, By Deployment Mode
  • Figure 6. Customer Communications Management Market, By Organization Size
  • Figure 7. Customer Communications Management Market, By Touchpoint
  • Figure 8. Customer Communications Management Market, By Industry Vertical
  • Figure 9. Customer Communications Management Market, By Region
  • Figure 10. North America: PEST Analysis
  • Figure 11. Europe: PEST Analysis
  • Figure 12. APAC: PEST Analysis
  • Figure 13. MEA: PEST Analysis
  • Figure 14. SAM: PEST Analysis
  • Figure 15. Expert Opinion
  • Figure 16. Customer Experience Management Market Impact Analysis of Drivers and Restraints
  • Figure 17. Global Customer Experience Management Market
  • Figure 18. Global Customer Experience Management Market Revenue and Forecast To 2028 (US$ Million)
  • Figure 19. Customer Experience Management Market Breakdown, by Component, 2021 & 2028 (%)
  • Figure 20. Global Solution Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 21. Global Service Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 22. Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028 (%)
  • Figure 23. Global On-Premise Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 24. Global Cloud based Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 25. Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028 (%)
  • Figure 26. Global Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 27. Global Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 28. Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028 (%)
  • Figure 29. Global Call Center Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 30. Global Website Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 31. Global Mobile application Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 32. Global Email Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 33. Global Social Media Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 34. Global Others Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 35. Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028 (%)
  • Figure 36. Global IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 37. Global BFSI Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 38. Global Retail Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 39. Global Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 40. Global Government Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 41. Global Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 42. Global Others Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 43. Global Customer Experience Management Market, By Geography - 2021 and 2028 (%)
  • Figure 44. North America: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 45. North America: Customer Experience Management Market, by Component, 2021 & 2028 (%)
  • Figure 46. North America: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
  • Figure 47. North America: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
  • Figure 48. North America: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
  • Figure 49. North America: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
  • Figure 50. North America: Customer Experience Management Market, by Country, 2021 & 2028 (%)
  • Figure 51. US: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 52. Canada: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 53. Mexico: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 54. Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 55. Europe: Customer Experience Management Market, by Component, 2021 & 2028 (%)
  • Figure 56. Europe: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
  • Figure 57. Europe: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
  • Figure 58. Europe: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
  • Figure 59. Europe: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
  • Figure 60. Europe: Customer Experience Management Market, by Country, 2021 & 2028 (%)
  • Figure 61. Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 62. France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 63. Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 64. UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 65. Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 66. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
  • Figure 67. APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 68. APAC: Customer Experience Management Market, by Component, 2021 & 2028 (%)
  • Figure 69. APAC: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
  • Figure 70. APAC: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
  • Figure 71. APAC: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
  • Figure 72. APAC: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
  • Figure 73. Asia Pacific: Customer Experience Management Market, by Country, 2021 & 2028 (%)
  • Figure 74. Australia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 75. China: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 76. India: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 77. Japan: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 78. South Korea: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 79. Rest of APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 80. MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
  • Figure 81. Middle East and Africa: Customer Experience Management Market, by Component, 2021 & 2028 (%)
  • Figure 82. Middle East and Africa: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
  • Figure 83. Middle East and Africa: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
  • Figure 84. Middle East and Africa: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
  • Figure 85. Middle East and Africa: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
  • Figure 86. Middle East and Africa: Customer Experience Management Market, by Country, 2021 & 2028 (%)
  • Figure 87. South Africa: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 88. Saudi Arabia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 89. UAE: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 90. Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
  • Figure 91. SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 92. SAM: Customer Experience Management Market, by Component, 2021 & 2028 (%)
  • Figure 93. SAM: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
  • Figure 94. SAM: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
  • Figure 95. SAM: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
  • Figure 96. SAM: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
  • Figure 97. South America: Customer Experience Management Market, by Country, 2021 & 2028 (%)
  • Figure 98. Brazil: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 99. Argentina: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 100. Rest of SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
  • Figure 101. Impact of COVID-19 Pandemic in North American Countries
  • Figure 102. Impact of COVID-19 Pandemic in Europe Country Markets
  • Figure 103. Impact of COVID-19 Pandemic in Asia Pacific Country Markets
  • Figure 104. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets
  • Figure 105. Impact of COVID-19 Pandemic in South America Country Markets