Product Code: PMRREP33042
Customer Experience Management Market: Scope of Report
The latest publication by Persistence Market Research on the global customer experience management market evaluates the opportunities and current market landscape, provides detailed analysis, and updates about corresponding sections affecting the market.
The study offers detailed insights on current market dynamics, which include the drivers, restraints, trends, and opportunities in the market. The principal aim of the market study is to present exclusive information about how the market will perform during the forecast period of 2022-2032.
Important indicators for the successful growth of the market are presented in this comprehensive report, which includes a Year-on-Year (Y-o-Y) growth analysis of the market, and compounded annual growth rate (CAGR), which are described exhaustively in Persistence Market Research's study.
This research study can support readers to know the demand for Customer experience management products and the quantitative development opportunities during the study period.
The research is beneficial for shareholders in the landscape, including investors, manufacturers, service providers, distributors, and suppliers, and can help them in developing suitable business strategies to flourish in the Customer experience management market. Shareholders in the Customer experience management market, industry experts, investors, researchers, and reporters, as well as business enthusiasts can leverage insights and information presented in this Persistence Market Research study.
Market statistics, as well as information linked to the macro- as well as micro-economic variables affecting the business scenario in the Customer experience management market, are also included in the current study. Depending on potential developments in the market, substantive insights are also encountered in this report. Additionally, by the data submitted in this report, minor companies and new entrants in the industry can be aided in making suitable company choices to achieve traction in the market.
Key Market Segments
Persistence Market Research's study on the Customer experience management market offers information divided into three important segments - component, deployment, organization size, touchpoint, vertical, and region. This report offers comprehensive data and information about the important market dynamics and growth parameters associated with these categories.
Component
Solution
Service
Deployment
On-premises
Cloud
Organization Size
Small and Medium Enterprises (SMEs)
Large Enterprises
Touchpoint
Websites
Stores
Call Centers
Mobile Apps
Social Media
Emails
Virtual Assistants
Other Touchpoints
Region
North America
Latin America
Europe
APAC
Middle East & Africa
Vertical
IT and Telecom
BFSI
Retail
Healthcare
Automotive
Travel and Hospitality
Media and Entertainment
Public Sector
Other Verticals
Key Questions Answered in Report
Which regions will continue to remain the most profitable markets for Customer experience management over the coming years?
How will changing trends impact the market?
How has the COVID-19 crisis impacted market growth?
How can market players capture the low-hanging opportunities in developed regions?
What are the strategies of stakeholders in the market to shape their position in this landscape?
What are the restraining factors that investors need to be aware of and might tackle while investing in the market?
What are the developmental trends that will impact the market?
How can companies in the Customer experience management market avail themselves the growth opportunities in developed and emerging sectors?
Research Methodology
In Persistence Market Research's study, a unique research methodology is utilized to conduct extensive research on the growth of the Customer experience management market, and reach conclusions on the future growth parameters of the market. This research methodology is a combination of primary and secondary research, which helps analysts to ensure the accuracy and reliability of the conclusions.
Secondary resources referred to by analysts during the production of the market study include statistics from governmental organizations, trade journals, white papers, and internal and external proprietary databases. Analysts have interviewed senior managers, product portfolio managers, CEOs, VPs, marketing/product managers, and market intelligence managers, who contributed to the development of this report as a primary resource.
Comprehensive information acquired from primary and secondary resources acts as validation from companies in the market, and makes Persistence Market Research's projections on the growth prospects of the customer experience management market are more accurate and reliable.
Table of Contents
1. Preface
- 1.1. Market Scope
- 1.2. Market Segmentation
- 1.3. Research Highlights
2. Assumptions and Research Methodology
3. Executive Summary : Global Customer Experience Management Market
4. Market Overview
- 4.1. Introduction
- 4.1.1. DefinHealthcareion
- 4.1.2. Industry Evolution / Developments
- 4.2. Key Market Indicators
- 4.2.1. Adoption Analysis of Customer Experience Management across the Industries
- 4.2.2. Impact of Business Intelligence (BI) on Customer Experience Management
- 4.3. Key trends
- 4.4. Market Dynamics
- 4.4.1. Drivers
- 4.4.2. Restraints
- 4.4.3. OpportunHealthcarey
- 4.5. Global Customer Experience Management Market Analysis and Forecast, 2015 - 2032
- 4.5.1. Market Revenue Projections (US$ Mn)
- 4.6. Porters Five Forces Analysis
- 4.7. Value Chain Analysis
- 4.8. Market Outlook
5. Global Customer Experience Management Market Analysis and Forecast, By Component
- 5.1. Introduction/DefinHealthcareion
- 5.2. Key Findings
- 5.3. Customer Experience Management Market Analysis and Forecast, By Component, 2015 - 2032
- 5.3.1. Solutions
- 5.3.1.1. Omnichannel
- 5.3.1.2. Machine Learning
- 5.3.1.3. Analytics
- 5.3.1.4. Workforce Optimization
- 5.3.2. Services
- 5.3.2.1. Managed Services
- 5.3.2.2. Professional Services
- 5.3.2.2.1. Deployment and Integration
- 5.3.2.2.2. Support and Maintenance
- 5.3.2.2.3. Consulting and Training
- 5.4. Market Revenue Share Analysis By Component
- 5.5. Market Attractiveness By Component
6. Global Customer Experience Management Market Analysis and Forecast, By Organization Size
- 6.1. Introduction/DefinHealthcareion
- 6.2. Key Findings
- 6.3. Customer Experience Management Market Analysis and Forecast, By Organization Size, 2015 - 2032
- 6.3.1. SMEs
- 6.3.2. Large Enterprises
- 6.4. Market Revenue Share Analysis By Organization Size
- 6.5. Market Attractiveness By Organization Size
7. Global Customer Experience Management Market Analysis and Forecast, By Deployment Type
- 7.1. Introduction/DefinHealthcareion
- 7.2. Key Findings
- 7.3. Customer Experience Management Market Analysis and Forecast, By Deployment Type, 2015 - 2032
- 7.3.1. On-premises
- 7.3.2. Cloud
- 7.4. Market Revenue Share Analysis By Deployment Type
- 7.5. Market Attractiveness By Deployment Type
8. Global Customer Experience Management Market Analysis and Forecast, By Vertical
- 8.1. Introduction/DefinHealthcareion
- 8.2. Key Findings
- 8.3. Customer Experience Management Market Analysis and Forecast, By Vertical, 2015 - 2032
- 8.3.1. BFSI
- 8.3.2. IT and Telecom
- 8.3.3. Retail
- 8.3.4. Healthcare
- 8.3.5. Automotive
- 8.3.6. Travel and Hospitality
- 8.3.7. Media and Entertainment
- 8.3.8. Public Sector
- 8.3.9. Others
- 8.4. Market Revenue Share Analysis By Vertical
- 8.5. Market Attractiveness By Vertical
9. Global Customer Experience Management Market Analysis and Forecast, By Touchpoint
- 9.1. Introduction/DefinHealthcareion
- 9.2. Key Findings
- 9.3. Customer Experience Management Market Analysis and Forecast, By Touchpoint, 2015 - 2032
- 9.3.1. Websites
- 9.3.2. Stores
- 9.3.3. Call Centers
- 9.3.4. Mobile Apps
- 9.3.5. Emails
- 9.3.6. Virtual Assistants
- 9.3.7. Social Media
- 9.3.8. Other Touchpoints
- 9.4. Market Revenue Share Analysis By Touchpoint
- 9.5. Market Attractiveness By Touchpoint
10. Global Customer Experience Management Market Analysis and Forecast, By Region
- 10.1. Key Findings
- 10.2. Customer Experience Management Market Analysis and Forecast, By Region, 2015 - 2032
- 10.2.1. North America
- 10.2.2. Europe
- 10.2.3. Asia Pacific
- 10.2.4. Middle East and Africa
- 10.2.5. Latin America
- 10.3. Market Revenue Share Analysis By Region
- 10.4. Market Attractiveness By Region
11. North America Customer Experience Management Market Analysis and Forecast
- 11.1. Regional Trends
- 11.2. Customer Experience Management Market Analysis and Forecast, By Component, 2015 - 2032
- 11.2.1. Solutions
- 11.2.1.1. Omnichannel
- 11.2.1.2. Machine Learning
- 11.2.1.3. Analytics
- 11.2.1.4. Workforce Optimization
- 11.2.2. Services
- 11.2.2.1. Managed Services
- 11.2.2.2. Professional Services
- 11.2.2.2.1. Deployment and Integration
- 11.2.2.2.2. Support and Maintenance
- 11.2.2.2.3. Consulting and Training
- 11.3. Customer Experience Management Market Analysis and Forecast, By Organization Size , 2015 - 2032
- 11.3.1. SMEs
- 11.3.2. Large Enterprises
- 11.4. Customer Experience Management Market Analysis and Forecast, By Deployment Type , 2015 - 2032
- 11.4.1. On-premises
- 11.4.2. Cloud
- 11.5. Customer Experience Management Market Analysis and Forecast, By Vertical, 2015 - 2032
- 11.5.1. BFSI
- 11.5.2. IT and Telecom
- 11.5.3. Retail
- 11.5.4. Healthcare
- 11.5.5. Automotive
- 11.5.6. Travel and Hospitality
- 11.5.7. Media and Entertainment
- 11.5.8. Public Sector
- 11.5.9. Others
- 11.6. Customer Experience Management Market Analysis and Forecast, By Touchpoint, 2015 - 2032
- 11.6.1. Websites
- 11.6.2. Stores
- 11.6.3. Call Centers
- 11.6.4. Mobile Apps
- 11.6.5. Emails
- 11.6.6. Virtual Assistants
- 11.6.7. Social Media
- 11.6.8. Other Touchpoints
- 11.7. Customer Experience Management Market Analysis and Forecast, By Country, 2015 - 2032
- 11.7.1. The U.S.
- 11.7.1.1. By Component
- 11.7.1.2. By Organization Size
- 11.7.1.3. By Deployment Type
- 11.7.1.4. By Vertical
- 11.7.1.5. By Touchpoint
- 11.7.2. Canada
- 11.7.2.1. By Component
- 11.7.2.2. By Organization Size
- 11.7.2.3. By Deployment Type
- 11.7.2.4. By Vertical
- 11.7.2.5. By Touchpoint
- 11.7.3. Rest of North America
- 11.8. Customer Experience Management Market Analysis and Forecast, By Country, 2015 - 2032
- 11.9. Market Revenue Share Analysis
- 11.10. Market Attractiveness Analysis
- 11.10.1. By Component
- 11.10.2. By Organization Size
- 11.10.3. By Deployment Type
- 11.10.4. By Vertical
- 11.10.5. By Touchpoint
- 11.10.6. By Country
12. Europe Customer Experience Management Market Analysis and Forecast
- 12.1. Regional Trends
- 12.2. Customer Experience Management Market Analysis and Forecast, By Component, 2015 - 2032
- 12.2.1. Solutions
- 12.2.1.1. Omnichannel
- 12.2.1.2. Machine Learning
- 12.2.1.3. Analytics
- 12.2.1.4. Workforce Optimization
- 12.2.2. Services
- 12.2.2.1. Managed Services
- 12.2.2.2. Professional Services
- 12.2.2.2.1. Deployment and Integration
- 12.2.2.2.2. Support and Maintenance
- 12.2.2.2.3. Consulting and Training
- 12.3. Customer Experience Management Market Analysis and Forecast, By Organization Size , 2015 - 2032
- 12.3.1. SMEs
- 12.3.2. Large Enterprises
- 12.4. Customer Experience Management Market Analysis and Forecast, By Deployment Type , 2015 - 2032
- 12.4.1. On-premises
- 12.4.2. Cloud
- 12.5. Customer Experience Management Market Analysis and Forecast, By Vertical, 2015 - 2032
- 12.5.1. BFSI
- 12.5.2. IT and Telecom
- 12.5.3. Retail
- 12.5.4. Healthcare
- 12.5.5. Automotive
- 12.5.6. Travel and Hospitality
- 12.5.7. Media and Entertainment
- 12.5.8. Public Sector
- 12.5.9. Others
- 12.6. Customer Experience Management Market Analysis and Forecast, By Touchpoint, 2015 - 2032
- 12.6.1. Websites
- 12.6.2. Stores
- 12.6.3. Call Centers
- 12.6.4. Mobile Apps
- 12.6.5. Emails
- 12.6.6. Virtual Assistants
- 12.6.7. Social Media
- 12.6.8. Other Touchpoints
- 12.7. Customer Experience Management Market Analysis and Forecast, By Country, 2015 - 2032
- 12.7.1. The U.K.
- 12.7.1.1. By Component
- 12.7.1.2. By Organization Size
- 12.7.1.3. By Deployment Type
- 12.7.1.4. By Vertical
- 12.7.1.5. By Touchpoint
- 12.7.2. Germany
- 12.7.2.1. By Component
- 12.7.2.2. By Organization Size
- 12.7.2.3. By Deployment Type
- 12.7.2.4. By Vertical
- 12.7.2.5. By Touchpoint
- 12.7.3. France
- 12.7.3.1. By Component
- 12.7.3.2. By Organization Size
- 12.7.3.3. By Deployment Type
- 12.7.3.4. By Vertical
- 12.7.3.5. By Touchpoint
- 12.7.4. Rest of Europe
- 12.8. Market Revenue Share Analysis
- 12.9. Market Attractiveness Analysis
- 12.9.1. By Component
- 12.9.2. By Organization Size
- 12.9.3. By Deployment Type
- 12.9.4. By Vertical
- 12.9.5. By Touchpoint
- 12.9.6. By Country
13. Asia Pacific Customer Experience Management Market Analysis and Forecast
- 13.1. Regional Trends
- 13.2. Customer Experience Management Market Analysis and Forecast, By Component, 2015 - 2032
- 13.2.1. Solutions
- 13.2.1.1. Omnichannel
- 13.2.1.2. Machine Learning
- 13.2.1.3. Analytics
- 13.2.1.4. Workforce Optimization
- 13.2.2. Services
- 13.2.2.1. Managed Services
- 13.2.2.2. Professional Services
- 13.2.2.2.1. Deployment and Integration
- 13.2.2.2.2. Support and Maintenance
- 13.2.2.2.3. Consulting and Training
- 13.3. Customer Experience Management Market Analysis and Forecast, By Organization Size , 2015 - 2032
- 13.3.1. SMEs
- 13.3.2. Large Enterprises
- 13.4. Customer Experience Management Market Analysis and Forecast, By Deployment Type , 2015 - 2032
- 13.4.1. On-premises
- 13.4.2. Cloud
- 13.5. Customer Experience Management Market Analysis and Forecast, By Vertical, 2015 - 2032
- 13.5.1. BFSI
- 13.5.2. IT and Telecom
- 13.5.3. Retail
- 13.5.4. Healthcare
- 13.5.5. Automotive
- 13.5.6. Travel and Hospitality
- 13.5.7. Media and Entertainment
- 13.5.8. Public Sector
- 13.5.9. Others
- 13.6. Customer Experience Management Market Analysis and Forecast, By Touchpoint, 2015 - 2032
- 13.6.1. Websites
- 13.6.2. Stores
- 13.6.3. Call Centers
- 13.6.4. Mobile Apps
- 13.6.5. Emails
- 13.6.6. Virtual Assistants
- 13.6.7. Social Media
- 13.6.8. Other Touchpoints
- 13.7. Customer Experience Management Market Analysis and Forecast, By Country, 2015 - 2032
- 13.7.1. China
- 13.7.1.1. By Component
- 13.7.1.2. By Organization Size
- 13.7.1.3. By Deployment Type
- 13.7.1.4. By Vertical
- 13.7.1.5. By Touchpoint
- 13.7.2. South Korea
- 13.7.2.1. By Component
- 13.7.2.2. By Organization Size
- 13.7.2.3. By Deployment Type
- 13.7.2.4. By Vertical
- 13.7.2.5. By Touchpoint
- 13.7.3. Japan
- 13.7.3.1. By Component
- 13.7.3.2. By Organization Size
- 13.7.3.3. By Deployment Type
- 13.7.3.4. By Vertical
- 13.7.3.5. By Touchpoint
- 13.7.4. Rest of Asia Pacific
- 13.8. Market Revenue Share Analysis
- 13.9. Market Attractiveness Analysis
- 13.9.1. By Component
- 13.9.2. By Organization Size
- 13.9.3. By Deployment Type
- 13.9.4. By Vertical
- 13.9.5. By Vertical
- 13.9.6. By Touchpoint
- 13.9.7. By Country
14. Middle East and Africa (MEA) Customer Experience Management Market Analysis and Forecast
- 14.1. Regional Trends
- 14.2. Customer Experience Management Market Analysis and Forecast, By Component, 2015 - 2032
- 14.2.1. Solutions
- 14.2.1.1. Omnichannel
- 14.2.1.2. Machine Learning
- 14.2.1.3. Analytics
- 14.2.1.4. Workforce Optimization
- 14.2.2. Services
- 14.2.2.1. Managed Services
- 14.2.2.2. Professional Services
- 14.2.2.2.1. Deployment and Integration
- 14.2.2.2.2. Support and Maintenance
- 14.2.2.2.3. Consulting and Training
- 14.3. Customer Experience Management Market Analysis and Forecast, By Organization Size , 2015 - 2032
- 14.3.1. SMEs
- 14.3.2. Large Enterprises
- 14.4. Customer Experience Management Market Analysis and Forecast, By Deployment Type , 2015 - 2032
- 14.4.1. On-premises
- 14.4.2. Cloud
- 14.5. Customer Experience Management Market Analysis and Forecast, By Vertical, 2015 - 2032
- 14.5.1. BFSI
- 14.5.2. IT and Telecom
- 14.5.3. Retail
- 14.5.4. Healthcare
- 14.5.5. Automotive
- 14.5.6. Travel and Hospitality
- 14.5.7. Media and Entertainment
- 14.5.8. Public Sector
- 14.5.9. Others
- 14.6. Customer Experience Management Market Analysis and Forecast, By Touchpoint, 2015 - 2032
- 14.6.1. Websites
- 14.6.2. Stores
- 14.6.3. Call Centers
- 14.6.4. Mobile Apps
- 14.6.5. Emails
- 14.6.6. Virtual Assistants
- 14.6.7. Social Media
- 14.6.8. Other Touchpoints
- 14.7. Customer Experience Management Market Analysis and Forecast, By Country, 2015 - 2032
- 14.7.1. GCC
- 14.7.1.1. By Component
- 14.7.1.2. By Organization Size
- 14.7.1.3. By Deployment Type
- 14.7.1.4. By Vertical
- 14.7.1.5. By Touchpoint
- 14.7.2. South Africa
- 14.7.2.1. By Component
- 14.7.2.2. By Organization Size
- 14.7.2.3. By Deployment Type
- 14.7.2.4. By Vertical
- 14.7.2.5. By Touchpoint
- 14.7.3. Rest of Middle East and Africa (MEA)
- 14.8. Market Revenue Share Analysis
- 14.9. Market Attractiveness Analysis
- 14.9.1. By Component
- 14.9.2. By Organization Size
- 14.9.3. By Deployment Type
- 14.9.4. By Vertical
- 14.9.5. By Touchpoint
- 14.9.6. By Country
15. Latin America Customer Experience Management Market Analysis and Forecast
- 15.1. Regional Trends
- 15.2. Customer Experience Management Market Analysis and Forecast, By Component, 2015 - 2032
- 15.2.1. Solutions
- 15.2.1.1. Omnichannel
- 15.2.1.2. Machine Learning
- 15.2.1.3. Analytics
- 15.2.1.4. Workforce Optimization
- 15.2.2. Services
- 15.2.2.1. Managed Services
- 15.2.2.2. Professional Services
- 15.2.2.2.1. Deployment and Integration
- 15.2.2.2.2. Support and Maintenance
- 15.2.2.2.3. Consulting and Training
- 15.3. Customer Experience Management Market Analysis and Forecast, By Organization Size , 2015 - 2032
- 15.3.1. SMEs
- 15.3.2. Large Enterprises
- 15.4. Customer Experience Management Market Analysis and Forecast, By Deployment Type , 2015 - 2032
- 15.4.1. On-premises
- 15.4.2. Cloud
- 15.5. Customer Experience Management Market Analysis and Forecast, By Vertical, 2015 - 2032
- 15.5.1. BFSI
- 15.5.2. IT and Telecom
- 15.5.3. Retail
- 15.5.4. Healthcare
- 15.5.5. Automotive
- 15.5.6. Travel and Hospitality
- 15.5.7. Media and Entertainment
- 15.5.8. Public Sector
- 15.5.9. Others
- 15.6. Customer Experience Management Market Analysis and Forecast, By Touchpoint, 2015 - 2032
- 15.6.1. Websites
- 15.6.2. Stores
- 15.6.3. Call Centers
- 15.6.4. Mobile Apps
- 15.6.5. Emails
- 15.6.6. Virtual Assistants
- 15.6.7. Social Media
- 15.6.8. Other Touchpoints
- 15.7. Customer Experience Management Market Analysis and Forecast, By Country, 2015 - 2032
- 15.7.1. Brazil
- 15.7.1.1. By Component
- 15.7.1.2. By Organization Size
- 15.7.1.3. By Deployment Type
- 15.7.1.4. By Vertical
- 15.7.1.5. By Touchpoint
- 15.7.2. Mexico
- 15.7.2.1. By Component
- 15.7.2.2. By Organization Size
- 15.7.2.3. By Deployment Type
- 15.7.2.4. By Vertical
- 15.7.2.5. By Touchpoint
- 15.7.3. Rest of Latin America
- 15.8. Market Revenue Share Analysis
- 15.9. Market Attractiveness Analysis
- 15.9.1. By Component
- 15.9.2. By Organization Size
- 15.9.3. By Deployment Type
- 15.9.4. By Vertical
- 15.9.5. By Touchpoint
- 15.9.6. By Country
16. Competative Landscape
- 16.1. CompetHealthcareion Matrix
- 16.2. Market PosHealthcareioning of Key Players, By Company, 2016
17. Company Profiles
- 17.1. Company Profiles (Details - Overview, Financials, Recent Developments, Strategy)
- 17.1.1. IBM
- 17.1.1.1. Overview
- 17.1.1.2. Financials
- 17.1.1.3. Recent Developments
- 17.1.1.4. Strategy
- 17.1.2. SAP
- 17.1.2.1. Overview
- 17.1.2.2. Financials
- 17.1.2.3. Recent Developments
- 17.1.2.4. Strategy
- 17.1.3. ORACLE
- 17.1.3.1. Overview
- 17.1.3.2. Financials
- 17.1.3.3. Recent Developments
- 17.1.3.4. Strategy
- 17.1.4. AVAYA
- 17.1.4.1. Overview
- 17.1.4.2. Financials
- 17.1.4.3. Recent Developments
- 17.1.4.4. Strategy
- 17.1.5. OPENTEXT
- 17.1.5.1. Overview
- 17.1.5.2. Financials
- 17.1.5.3. Recent Developments
- 17.1.5.4. Strategy
- 17.1.6. ADOBE
- 17.1.6.1. Overview
- 17.1.6.2. Financials
- 17.1.6.3. Recent Developments
- 17.1.6.4. Strategy
- 17.1.7. VERINT SYSTEMS
- 17.1.7.1. Overview
- 17.1.7.2. Financials
- 17.1.7.3. Recent Developments
- 17.1.7.4. Strategy
- 17.1.8. TERADATA
- 17.1.8.1. Overview
- 17.1.8.2. Financials
- 17.1.8.3. Recent Developments
- 17.1.8.4. Strategy
- 17.1.9. TECH MAHINDRA
- 17.1.9.1. Overview
- 17.1.9.2. Financials
- 17.1.9.3. Recent Developments
- 17.1.9.4. Strategy
- 17.1.10. NOKIA
- 17.1.10.1. Overview
- 17.1.10.2. Financials
- 17.1.10.3. Recent Developments
- 17.1.10.4. Strategy
18. Key Takeways