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到 2030 年雲端基礎的聯絡中心市場預測：按解決方案、服務、應用程式、部署模型、組織規模、最終用戶和地區進行的全球分析
市場調查報告書
商品編碼
1372048

到 2030 年雲端基礎的聯絡中心市場預測：按解決方案、服務、應用程式、部署模型、組織規模、最終用戶和地區進行的全球分析

Cloud Based Contact Center Market Forecasts to 2030 - Global Analysis By Solution, Service, Application, Deployment Model, Organization Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3個工作天內

價格

根據Stratistics MRC預測，2023年全球雲端基礎聯絡中心市場規模將達到212.2億美元，2030年將達到961.9億美元，預測期內年複合成長率為24.1%，預計。

雲端基礎的聯絡中心是指託管在網際網路伺服器上的呼叫中心設置，所有入境和出站客戶通訊均由該伺服器處理。透過許多通訊管道，包括電話、電子郵件、聊天、社交媒體和網路，雲端基礎的聯絡中心改善了客戶支持，並且幾乎可以從世界任何地方存取。

根據IDC Futurescape 2018年12月發布的《拉丁美洲IT產業2019年預測報告》，拉丁美洲雲端ICT支出成長了24.5%。在雲端技術上的大量支出可能會加速整個南美洲的市場成長。

醫療保健產業將提供市場機會

醫療保健領域已採用雲端基礎的聯絡中心來提供遠端醫療服務，使患者能夠接受虛擬諮詢並由醫療專業人員提供遠端監控。它還可以幫助醫療保健專業人員管理患者預約和提醒、避免錯過就診並改善患者治療結果。再加上一般人群中慢性病盛行率的上升，正在推動市場擴張。

新興國家網路頻寬不足

隨著基於網際網路的電話服務的普及，許多聯絡中心正計劃將其通訊活動與雲端基礎的商務電話系統整合。由於提供的多種功能和服務，雲端基礎的電話系統本質上正在成為世界各地商業通訊的重要參與者。然而，隨著聯絡中心解決方案中最尖端科技的普及，企業越來越擔心雲端電話系統語音品質不佳、雲端電話系統路由器不足、內部網路配置不當、安全問題等問題。確保足夠的頻寬來解決問題。企業在實施雲端基礎的聯絡中心和電話系統時必須妥善解決這些問題，以有效地服務客戶。

企業關注在家工作的趨勢

COVID-19的爆發為企業將業務模式從辦公室轉變為在家工作提供了機會。擁有一個允許「在家工作」的永久聯絡中心模式是每個公司在這場大流行期間必須處理的關鍵事情之一。聯絡中心即服務（CCaaS）技術可以擴展分散式在家工作的功能模型。雲端電話實現的整合可以透過傳統行動電話和智慧型手機應用程式提供直接呼叫路由，從而提供一致的支援平台。

網路犯罪風險日益增加

聯絡中心每天儲存的大量資料可能是市場最大的擔憂，因為它吸引了可以篡改資料的駭客。資料遺失的風險可能會阻礙市場成長。然而，經常處理消費者個人資訊的聯絡中心也不例外。聯絡中心定期收集和儲存大量客戶資訊，這對攻擊者很有吸引力。因此，對網路攻擊的日益擔憂可能會影響雲端基礎的聯絡中心的採用。

COVID-19 的影響

聯絡中心現已成為企業在突然爆發的 COVID-19 疫情中繼續業務的可靠、獨特且實用的選擇。隨著疫情增加了對遠距工作方法的需求，這些聯絡中心的使用量隨著時間的推移而增加。雲端基礎的系統提供的優勢進一步推動了聯絡中心向雲端的遷移，包括彈性、經濟性、擴充性和易於整合。儘管許多公司在疫情爆發前就制定了業務永續營運計劃，但大多數公司沒有考慮到所有員工都被迫在家工作的可能性。對於已經將聯絡中心業務轉移到雲端的公司來說，疫情期間的業務永續營運很容易實現。

預計私有雲端市場將在預測期內成為最大的市場

私有雲端預計將在未來變得更加普及，因為它們提供卓越的安全性、客製化、效率和控制。許多供應商已經開始實施私有雲端，以便在企業防火牆後面謹慎地運行服務。影響私有雲部署需求的主要因素之一是解決安全性問題的能力。私有雲端為雲端聯絡中心提供靈活敏捷的環境。

銀行、金融服務和保險業預計在預測期內年複合成長率最高

預計銀行、金融服務和保險業在預測期內將出現良好成長。隨著 BFSI 公司尋求增強客戶服務、實現監管合規性並提高業務的彈性和擴充性，該行業將繼續推動對雲端基礎的聯絡中心的需求。對於銀行、金融機構和保險公司來說，提供可靠、有效的客戶服務的需求是採用這種技術的主要原因之一。雲端基礎的聯絡中心透過提供各種特性和功能來改善這些功能，使您能夠處理大量客戶聯絡方式、提供個人化幫助並改善公司的整體客戶體驗，從而實現這一目標。此外，BFSI 行業受到嚴格監管，雲端基礎的聯絡中心可以幫助企業遵守其法律義務。

比最大的地區

在估計期間，亞太地區佔據最大的市場佔有率。由於實施本地解決方案的成本高昂，亞太地區的許多中小企業無法採用最新的通訊技術。因此，該地區對彈性、擴充性的計量收費基礎設施有著巨大的需求。此外，該地區的公司繼續專注於增強客戶服務，以在競爭中脫穎而出並增加收益。這將導致公司考慮託管和雲端解決方案，而不是現場安裝的系統。因此，我們預計，除了加強客戶服務的需要之外，亞太地區企業採用雲端基礎的聯絡中心解決方案和服務的關鍵驅動力將是雲端技術的持續使用。

複合年複合成長率最高的地區：

預計北美在預測期內將實現盈利成長。該市場的顯著擴張與該地區創新且強大的供應商的存在有關，例如Oracle公司、微軟公司和思科系統公司。隨著這些大型供應商增加研發投資，全球市場正經歷顯著成長。支持北美市場主導地位的另一個關鍵因素是企業將業務轉移到雲端的趨勢不斷增加。雲端基礎的客戶服務中心的使用也推動了遠距工作的成長趨勢。

免費客製化服務：

訂閱此報告的客戶可以存取以下免費自訂選項之一：

  • 公司簡介
    • 其他市場參與者的綜合分析（最多 3 家公司）
    • 主要企業SWOT分析（最多3家企業）
  • 區域分割
    • 根據客戶興趣對主要國家的市場估計、預測和年複合成長率（註：基於可行性檢查）
  • 競爭基準化分析
    • 根據產品系列、地理分佈和策略聯盟對主要企業基準化分析

目錄

第1章 執行摘要

第2章 前言

  • 概述
  • 利害關係人
  • 調查範圍
  • 調查方法
    • 資料探勘
    • 資料分析
    • 資料檢驗
    • 研究途徑
  • 調查來源
    • 主要調查來源
    • 二次調查來源
    • 先決條件

第3章 市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 應用分析
  • 最終用戶分析
  • 新興市場
  • 新型冠狀病毒感染疾病（COVID-19）的影響

第4章 波特五力分析

  • 供應商的議價能力
  • 買方議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第5章 全球雲端基礎的聯絡中心市場：按解決方案

  • 撥號器
  • 自動呼叫分配
  • 電腦技術交互
  • 自動語音應答
  • 安全
  • 自動呼叫分配
  • 報告與分析
  • 其他解決方案

第6章 全球雲端基礎的聯絡中心市場：按服務分類

  • 管理服務
  • 專業服務

第7章 全球雲端基礎的聯絡中心市場：按應用分類

  • 聊天品質和監控
  • 呼叫路由和排隊
  • 即時決策
  • 資料整合與記錄
  • 勞動力最佳化

第8章 全球雲端基礎的聯絡中心市場：按部署模型

  • 私有雲端
  • 公共雲端
  • 混合雲端

第9章 全球雲端基礎的聯絡中心市場：按組織規模

  • 主要企業
  • 中小企業

第10章 全球雲端基礎的聯絡中心市場：依最終用戶分類

  • 消費品和零售
  • 銀行、金融服務和保險
  • 製造業
  • 通訊
  • 媒體和娛樂
  • 醫療保健和生命科學
  • 其他最終用戶

第11章全球雲端基礎中心市場：按地區

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳洲
    • 紐西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地區
  • 中東和非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 卡達
    • 南非
    • 其他中東和非洲

第12章進展

  • 合約、夥伴關係、協作和合資企業
  • 收購和合併
  • 新產品發布
  • 業務擴展
  • 其他關鍵策略

第13章公司簡介

  • Genesys
  • Five9
  • Vonage
  • Google
  • Cisco
  • Serenova
  • Talkdesk
  • Dell Technologies Inc.
  • EON Reality
  • Avaya
  • Honeywell International
  • Oracle
  • New Voice Media
  • Connect First
  • Ameyo
  • TechSee
  • Aspect Software
  • 8x8
  • RingCentral, Inc.
Product Code: SMRC24104

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $21.22 billion in 2023 and is expected to reach $96.19 billion by 2030 growing at a CAGR of 24.1% during the forecast period. A cloud-based contact center refers to a call center setup that is hosted over the internet server, from which all inbound and outbound customer communications are handled. Through many communication channels, including phone calls, email, chat, social media, and the web, the cloud-based contact center offers improved support for customers and is virtually accessible from anywhere in the world.

According to the 'IDC Future Scape: Latin America IT Industry 2019 Predictions Report', published in December 2018, 24.5% growth in the cloud ICT spending has been recorded in Latin America. Significant spending on cloud technology will accelerate market growth across South America.

Market Dynamics:

Driver:

The healthcare sector will present a market opportunity

Cloud-based contact centers are employed in the healthcare sector to deliver telemedicine services, allowing patients to get virtual consultations and providing remote monitoring by medical professionals. Additionally, it helps medical professionals manage patient appointments and reminders, cut off missed visits, and enhance patient outcomes. This encourages market expansion, together with the rising incidence of chronic disorders among the general population.

Restraint:

Lack of network bandwidth in emerging economies

Many contact centers plan on integrating their communication activities with cloud-based corporate phone systems as the use of internet-based telephone services develops. Cloud-based telephone systems are essentially becoming an important player in business communications worldwide because of a few characteristics and offerings. But as cutting-edge technologies in contact center solutions proliferate, companies are finding it difficult to dedicate enough bandwidth to address issues like poor voice quality in cloud telephone systems, inadequate routers for cloud telephone systems, improperly configured internal networks, and safety concerns. Enterprises must correctly handle these issues when implementing cloud-based contact centers and telephone systems to efficiently serve clients.

Opportunity:

Companies turning their attention to the work-from-home trend

The COVID-19 outbreak provided an opportunity for businesses to switch from work-from-office to work-from-home business models. Having a permanent model for contact centers that allows "work from home" agents is one of the crucial things that any firm would need to take care of during this pandemic. Through Contact Center as a Service (CCaaS) techniques, a scattered work-from-home functional model can be scaled. Integrations made possible by cloud telephony can provide a consistent support platform by providing direct call routing via traditional mobile phones or smartphone applications.

Threat:

Increasing risk of cybercrimes

The primary concern on the market may be the massive amounts of data that contact centers routinely store since they attract hackers and have a chance to alter the data. Data loss risks may hinder market growth. However, contact centers, which frequently deal with private consumer information, are not an exception. Contact centers regularly collect and store a ton of client information, which attracts attackers. Thus, growing concerns regarding cyber attacks may affect the adoption of the cloud based contact center.

COVID-19 Impact

Contact centers are now a reliable, distinctive, and practical choice for businesses to continue their operations in the midst of the abrupt COVID-19 epidemic. The use of these contact centers has increased over time as the epidemic has raised demand for remote working methods. The move of contact centers to the cloud is further aided by advantages including flexibility, affordability, scalability, and ease of integration provided by the cloud-based system. While numerous companies had business continuity plans in place before the pandemic, the bulk of them had not taken into account the possibility that every employee could have to work from home. Business continuity during the pandemic was readily achievable for organizations that had already moved their contact center operations to the cloud.

The private cloud segment is expected to be the largest during the forecast period

The private cloud segment is estimated to hold the largest share, due to Private cloud-based deployments are anticipated to develop adequately as they grow more popular as a result of their favourable attributes, including an increased level of security, customizability, efficiency, and control. For the purpose of operating their services discreetly inside corporate firewalls, a number of suppliers started using private cloud installations. One of the key factors influencing demand for private cloud deployment is the capacity to address security issues. It provides cloud contact centers with a flexible and agile environment.

The banking, financial services, and insurance segment is expected to have the highest CAGR during the forecast period

The banking, financial services, and insurance segment is anticipated to have lucrative growth during the forecast period, due to As BFSI enterprises look to enhance customer service, achieve regulatory compliance, and improve flexibility and scalability in their operations; this sector is likely to continue to drive demand for cloud-based contact centers. The need for banks, financial institutions, and insurance businesses to provide dependable and effective client service is one of the main reasons for this adoption. However, by offering a variety of features and capabilities that enable them to handle high numbers of client inquiries, offer personalized assistance, and enhance the overall customer experience, cloud-based contact centers can help these companies accomplish this. The BFSI industry is also highly regulated, and cloud-based contact centers may assist businesses in complying with legal obligations.

Region with largest share:

Asia Pacific commanded the largest market share during the extrapolated period. Many of the SMEs in these nations are prevented from implementing modern communication technologies due to the substantial expenses required for the deployment of on-premises solutions. As a result, there is an enormous demand for flexible, scalable, and pay-per-use cloud infrastructure in the area. Additionally, businesses in the region continue to direct their attention toward enhancing client services in order to encourage competitive differentiation and revenue growth. This motivates businesses to investigate hosted and cloud solutions rather than systems that are installed on-site. Therefore, it is expected that a key driver influencing the adoption of cloud-based contact center solutions and services among Asia Pacific businesses will be the growth in the usage of cloud technologies, in addition to the need to enhance customer services.

Region with highest CAGR:

North America is expected to witness profitable growth over the projection period. This market's significant expansion has been linked to the region's presence of innovative and powerful suppliers like Oracle Corporation, Microsoft Corporation, and Cisco Systems, Inc. The growth of the global market is rapid due to these major vendors' growing investments in R&D. Another significant factor supporting North America's market advantage is the growing trend of companies moving their operations to the cloud. The use of cloud-based customer service centers is additionally encouraged by the growing trend of remote working.

Key players in the market:

Some of the key players in the Cloud Based Contact Center Market include: Genesys, Five9, Vonage, Google, Cisco, Serenova, Talkdesk, Dell Technologies Inc., EON Reality, Avaya, Honeywell International, Oracle, New Voice Media, Connect First , Ameyo, TechSee, Aspect Software 8x8 and RingCentral, Inc.

Key Developments:

In March 2023, RingCentral, Inc., an AI-powered enterprise which provides contact center solutions, cloud communications, video meetings, and collaboration announced the launch of RingSense™, a ground-breaking AI platform that brings the power of conversation intelligence to business collaboration and communications. Integrating AI, RingSense helps organizations to turn their conversation data into powerful insights that will unlock better productivity and drive business outcomes.

In March 2022, 8x8 revolutionized the role of the contact center agent by introducing a new 8x8 contact center composed experience. An entirely browser-based, design-driven interface, the 8x8 Agent Workspace provides a personalized and intuitive user experience. The contact center and unified communications features are only found in this one application.

Solutions Covered:

  • Dialers
  • Automatic Call Distribution
  • Computer Technology Interaction
  • Interactive Voice Response
  • Security
  • Automatic Call Distribution
  • Reporting and Analytics
  • Other Solutions

Services Covered:

  • Managed Service
  • Professional Service

Applications Covered:

  • Chat Quality and Monitoring
  • Call Routing and Queuing
  • Real-Time Decision-Making
  • Data Integration and Recording
  • Workforce Optimization

Deployment Models Covered:

  • Private Cloud
  • Public Cloud
  • Hybrid Cloud

Organization Sizes Covered:

  • Large Enterprises
  • Small and Medium Enterprises

End Users Covered:

  • Consumer Goods and Retail
  • Banking, Financial Services, and Insurance
  • Manufacturing
  • Telecommunication
  • Media & Entertainment
  • Healthcare and Life Sciences
  • Other End-Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Application Analysis
  • 3.7 End User Analysis
  • 3.8 Emerging Markets
  • 3.9 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Cloud Based Contact Center Market, By Solution

  • 5.1 Introduction
  • 5.2 Dialers
  • 5.3 Automatic Call Distribution
  • 5.4 Computer Technology Interaction
  • 5.5 Interactive Voice Response
  • 5.6 Security
  • 5.7 Automatic Call Distribution
  • 5.8 Reporting and Analytics
  • 5.9 Other Solutions

6 Global Cloud Based Contact Center Market, By Service

  • 6.1 Introduction
  • 6.2 Managed Service
  • 6.3 Professional Service

7 Global Cloud Based Contact Center Market, By Application

  • 7.1 Introduction
  • 7.2 Chat Quality and Monitoring
  • 7.3 Call Routing and Queuing
  • 7.4 Real-Time Decision-Making
  • 7.5 Data Integration and Recording
  • 7.6 Workforce Optimization

8 Global Cloud Based Contact Center Market, By Deployment Model

  • 8.1 Introduction
  • 8.2 Private Cloud
  • 8.3 Public Cloud
  • 8.4 Hybrid Cloud

9 Global Cloud Based Contact Center Market, By Organization Size

  • 9.1 Introduction
  • 9.2 Large Enterprises
  • 9.3 Small and Medium Enterprises

10 Global Cloud Based Contact Center Market, By End User

  • 10.1 Introduction
  • 10.2 Consumer Goods and Retail
  • 10.3 Banking, Financial Services, and Insurance
  • 10.4 Manufacturing
  • 10.5 Telecommunication
  • 10.6 Media & Entertainment
  • 10.7 Healthcare and Life Sciences
  • 10.8 Other End-Users

11 Global Cloud Based Contact Center Market, By Geography

  • 11.1 Introduction
  • 11.2 North America
    • 11.2.1 US
    • 11.2.2 Canada
    • 11.2.3 Mexico
  • 11.3 Europe
    • 11.3.1 Germany
    • 11.3.2 UK
    • 11.3.3 Italy
    • 11.3.4 France
    • 11.3.5 Spain
    • 11.3.6 Rest of Europe
  • 11.4 Asia Pacific
    • 11.4.1 Japan
    • 11.4.2 China
    • 11.4.3 India
    • 11.4.4 Australia
    • 11.4.5 New Zealand
    • 11.4.6 South Korea
    • 11.4.7 Rest of Asia Pacific
  • 11.5 South America
    • 11.5.1 Argentina
    • 11.5.2 Brazil
    • 11.5.3 Chile
    • 11.5.4 Rest of South America
  • 11.6 Middle East & Africa
    • 11.6.1 Saudi Arabia
    • 11.6.2 UAE
    • 11.6.3 Qatar
    • 11.6.4 South Africa
    • 11.6.5 Rest of Middle East & Africa

12 Key Developments

  • 12.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 12.2 Acquisitions & Mergers
  • 12.3 New Product Launch
  • 12.4 Expansions
  • 12.5 Other Key Strategies

13 Company Profiling

  • 13.1 Genesys
  • 13.2 Five9
  • 13.3 Vonage
  • 13.4 Google
  • 13.5 Cisco
  • 13.6 Serenova
  • 13.7 Talkdesk
  • 13.8 Dell Technologies Inc.
  • 13.9 EON Reality
  • 13.10 Avaya
  • 13.11 Honeywell International
  • 13.12 Oracle
  • 13.13 New Voice Media
  • 13.14 Connect First
  • 13.15 Ameyo
  • 13.16 TechSee
  • 13.17 Aspect Software
  • 13.18 8x8
  • 13.19 RingCentral, Inc.

List of Tables

  • Table 1 Global Cloud Based Contact Center Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Cloud Based Contact Center Market Outlook, By Solution (2021-2030) ($MN)
  • Table 3 Global Cloud Based Contact Center Market Outlook, By Dialers (2021-2030) ($MN)
  • Table 4 Global Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (2021-2030) ($MN)
  • Table 5 Global Cloud Based Contact Center Market Outlook, By Computer Technology Interaction (2021-2030) ($MN)
  • Table 6 Global Cloud Based Contact Center Market Outlook, By Interactive Voice Response (2021-2030) ($MN)
  • Table 7 Global Cloud Based Contact Center Market Outlook, By Security (2021-2030) ($MN)
  • Table 8 Global Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (2021-2030) ($MN)
  • Table 9 Global Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2021-2030) ($MN)
  • Table 10 Global Cloud Based Contact Center Market Outlook, By Other Solution (2021-2030) ($MN)
  • Table 11 Global Cloud Based Contact Center Market Outlook, By Service (2021-2030) ($MN)
  • Table 12 Global Cloud Based Contact Center Market Outlook, By Managed Service (2021-2030) ($MN)
  • Table 13 Global Cloud Based Contact Center Market Outlook, By Professional Service (2021-2030) ($MN)
  • Table 14 Global Cloud Based Contact Center Market Outlook, By Application (2021-2030) ($MN)
  • Table 15 Global Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2021-2030) ($MN)
  • Table 16 Global Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2021-2030) ($MN)
  • Table 17 Global Cloud Based Contact Center Market Outlook, By Real-Time Decision-Making (2021-2030) ($MN)
  • Table 18 Global Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2021-2030) ($MN)
  • Table 19 Global Cloud Based Contact Center Market Outlook, By Workforce Optimization (2021-2030) ($MN)
  • Table 20 Global Cloud Based Contact Center Market Outlook, By Deployment Model (2021-2030) ($MN)
  • Table 21 Global Cloud Based Contact Center Market Outlook, By Private Cloud (2021-2030) ($MN)
  • Table 22 Global Cloud Based Contact Center Market Outlook, By Public Cloud (2021-2030) ($MN)
  • Table 23 Global Cloud Based Contact Center Market Outlook, By Hybrid Cloud (2021-2030) ($MN)
  • Table 24 Global Cloud Based Contact Center Market Outlook, By Organization Size (2021-2030) ($MN)
  • Table 25 Global Cloud Based Contact Center Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 26 Global Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (2021-2030) ($MN)
  • Table 27 Global Cloud Based Contact Center Market Outlook, By End User (2021-2030) ($MN)
  • Table 28 Global Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2021-2030) ($MN)
  • Table 29 Global Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (2021-2030) ($MN)
  • Table 30 Global Cloud Based Contact Center Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 31 Global Cloud Based Contact Center Market Outlook, By Telecommunication (2021-2030) ($MN)
  • Table 32 Global Cloud Based Contact Center Market Outlook, By Media & Entertainment (2021-2030) ($MN)
  • Table 33 Global Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2021-2030) ($MN)
  • Table 34 Global Cloud Based Contact Center Market Outlook, By Other End-Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.