Frost Radar:北美的企業用雲端客服中心市場 (2022年)

Frost Radar: North American Enterprise Cloud Contact Center Market-2022

出版日期: 2022年10月28日 | 出版商:

Frost & Sullivan | 英文 44 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

全球CCaaS的市場規模，從2020年開始增加21.6％，2021年達到49億9,000萬美元。預計今後以13.2％的年複合成長率增加，2026年達到92億9,000萬美元。另一方面，北美的CCaaS市場，2021年是 (與前一年同期比較增加14.2％)30億3,000萬美元，預計2026年達到52億2,000萬美元。

北美市場，尤其是因為很多跨國公司在美國放置據點，大企業和超大企業客戶的比例變多。對應大規模展開的開發需求，成為更多CCaaS供應商追求的重要機會。

本報告提供北美的企業用雲端客服中心市場相關分析，依Frost Radar (TM) 的10項評估指標，提供主要企業 (共14家公司) 在市場上的定位和競爭上的優勢、機會等相關調查與考察。

The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is expected to reach $5.22 billion by 2026.

The North American market has a larger percentage of large and very large enterprise customers, particularly because many multinational companies are based in the United States. Catering to the development needs of large-scale deployments represents a significant opportunity that more CCaaS providers are pursuing. Frost & Sullivan defines the enterprise market as contact center deployments between 300 and 1,000 agents, while the large enterprise market consists of deployments exceeding 1,000 agents.

In a field of dozens of North American CCaaS industry participants, Frost & Sullivan independently plotted the top 14 companies in this Frost Radar™ analysis for the enterprise market.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each company in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.