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市場調查報告書
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1124847

客服中心分析的全球市場:佔有率，規模，趨勢，產業分析報告，各零件(解決方案，服務)，各部署模式，各終端用戶產業，各地區，各市場區隔預測(2022年～2030年)

Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
出版日期: | 出版商: Polaris Market Research | 英文 112 Pages | 商品交期: 最快1-2個工作天內

價格

全球客服中心分析的市場規模，預計至2030年達到58億1,000萬美元。

本報告提供全球客服中心分析市場調查，市場概要，市場規模和預測，趨勢，促進因素、阻礙因素，各零組件、部署模式、終端用戶產業、地區等的分析，再加上企業簡介等資訊。

目錄

第1章 簡介

  • 報告的說明
    • 調查的目的
    • 市場範圍
    • 前提條件
  • 利害關係者

第2章 摘要整理

  • 市場概況

第3章 調查手法

  • 概要
    • 資料探勘
  • 資訊來源
    • 一次資訊
    • 二次資訊

第4章 全球客服中心分析市場洞察

  • 客服中心分析:產業的概述
  • 客服中心分析市場動態
    • 促進因素和機會
    • 阻礙因素與課題
  • 波特的五力分析
    • 供給企業談判力
    • 新加入廠商的威脅
    • 買方議價能力
    • 替代品的威脅
    • 現有企業間的競爭力
  • PESTEL分析
  • 客服中心分析市場產業趨勢
  • 價值鏈分析
  • COVID-19影響分析

第5章 全球客服中心分析市場:各零件

  • 主要調查結果
  • 簡介
    • 全球客服中心分析市場，各零件(2018年～2030年)
  • 解決方案
    • 全球客服中心分析市場，各解決方案，各地區(2018年～2030年)
  • 服務
    • 全球客服中心分析市場，各類服務，各地區(2018年～2030年)

第6章 全球客服中心分析市場:各部署模式

  • 主要調查結果
  • 簡介
    • 全球客服中心分析市場，各部署模式(2018年～2030年)
  • 雲端
    • 全球客服中心分析市場，雲端，各地區(2018年～2030年)
  • 內部部署
    • 全球客服中心分析市場，內部部署，各地區(2018年～2030年)

第7章 全球客服中心分析市場:各終端用戶產業

  • 主要調查結果
  • 簡介
    • 全球客服中心分析市場，各終端用戶產業(2018年～2030年)
  • 醫療保健
    • 全球客服中心分析市場，醫療保健，各地區(2018年～2030年)
  • BFSI
    • 全球客服中心分析市場，BFSI，各地區(2018年～2030年)
  • 政府、教育
    • 全球客服中心分析市場，政府、教育，各地區(2018年～2030年)
  • 零售、電子商務
    • 全球客服中心分析市場，零售、電子商務，各地區(2018年～2030年)
  • IT、電信
    • 全球客服中心分析市場，IT、電信，各地區(2018年～2030年)
  • 其他
    • 全球客服中心分析市場，其他，各地區(2018年～2030年)

第8章 全球客服中心分析地區:各地區

  • 主要調查結果
  • 簡介
    • 客服中心分析市場評估，各地區(2018年～2030年)
  • 客服中心分析市場:北美
    • 北美:客服中心分析市場，各零件(2018年～2030年)
    • 北美:客服中心分析市場，各終端用戶產業(2018年～2030年)
    • 北美:客服中心分析市場，各部署模式(2018年～2030年)
    • 客服中心分析市場:美國
    • 客服中心分析市場:加拿大
  • 客服中心分析市場:歐洲
    • 歐洲:客服中心分析市場，各零件(2018年～2030年)
    • 歐洲:客服中心分析市場，各終端用戶產業(2018年～2030年)
    • 歐洲:客服中心分析市場，各部署模式(2018年～2030年)
    • 客服中心分析市場:英國
    • 客服中心分析市場:法國
    • 客服中心分析市場:德國
    • 客服中心分析市場:義大利
    • 客服中心分析市場:西班牙
    • 客服中心分析市場:荷蘭
    • 客服中心分析市場:俄羅斯
  • 客服中心分析市場:亞太地區
    • 亞太地區:客服中心分析市場，各零件(2018年～2030年)
    • 亞太地區:客服中心分析市場，各終端用戶產業(2018年～2030年)
    • 亞太地區:客服中心分析市場，各部署模式(2018年～2030年)
    • 客服中心分析市場:中國
    • 客服中心分析市場:印度
    • 客服中心分析市場:馬來西亞
    • 客服中心分析市場:日本
    • 客服中心分析市場:印尼
    • 客服中心分析市場:韓國
  • 客服中心分析市場:中東、非洲
    • 中東、非洲:客服中心分析市場，各零件(2018年～2030年)
    • 中東、非洲:客服中心分析市場，各終端用戶產業(2018年～2030年)
    • 中東、非洲:客服中心分析市場，各部署模式(2018年～2030年)
    • 客服中心分析市場:沙烏地阿拉伯
    • 客服中心分析市場:阿拉伯聯合大公國
    • 客服中心分析市場:以色列
    • 客服中心分析市場:南非
  • 客服中心分析市場:南美
    • 南美:客服中心分析市場，各零件(2018年～2030年)
    • 南美:客服中心分析市場，各終端用戶產業(2018年～2030年)
    • 南美:客服中心分析市場，各部署模式(2018年～2030年)
    • 客服中心分析市場:墨西哥
    • 客服中心分析市場:巴西
    • 客服中心分析市場:阿根廷

第9章 競爭情形

  • 擴大和收購的分析
    • 擴大
    • 收購
  • 夥伴關係/合作/協定/公開

第10章 企業簡介

  • 3CLogic Inc
  • 8X8, Inc
  • Avaya Inc.
  • CallMiner
  • Cisco Systems Inc
  • Dixa ApS
  • Five9
  • Genesys
  • Genpact Limited
  • Mitel Networks Corporation
  • Nice Ltd
  • Oracle Corporation
  • SAP
  • Servion Global Solutions
  • Talkdesk, Inc
Product Code: PM2540

The global contact center analytics market size is expected to reach USD 5.81 billion by 2030, according to a new study by Polaris Market Research. The report "Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The industry has witnessed increased adoption in developing and developed regions. This is undertaken to minimize the operational forces and increase the efficiency of businesses. North America accounted for a significant share in 2021 owing to greater demand for analytics solutions from industries such as healthcare, BFSI, and IT & Telecom.

Rising penetration of e-commerce platforms and strengthening retail sectors further promote the adoption of these solutions. Small and medium-sized businesses in the region are increasingly investing in contact center analytic solutions to expand their customer base and offer enhanced customer services.

The industry is driven by factors such as increased usage of innovative technologies such as machine learning, artificial intelligence, and others. Additionally, there is a must for client fulfillment and improved customer experience, which further leads to the increased adoption of contact center analytics solutions.

Nonetheless, factors such as implementation time as well as the cost of the system restrain the industry growth. Furthermore, an increase in the adoption of cloud-based solutions and dynamic customer demand for robust self-service interactions are expected to provide opportunities for the industry.

Contact Center Analytics Market Report Highlights

The market for services segment is expected to be the fastest growing segment during the forecast period.

On-premises accounted for the largest revenue share, owing to improved data quality and reduced data entry offered by on-premise-based contact center analytics as compared to cloud-based promote its adoption among organizations

By end-use industry, IT & telecom is expected to account for a considerable market share in the industry. Contact center analytics solutions are widely used in the IT and telecom industry due to their comprehensive business process automation capabilities

North America region will lead the global market by 2030. Owing to increase in adoption of automated services among businesses, along with improved operational efficiency, enhanced productivity levels, and business outcomes.

The global market is highly competitive owing to the existence of large industry players with global presence including Cisco Systems Inc., Servion Global Solutions, Five9, Genesys, Genpact Limited, Mitel Networks Corporation, Oracle Corporation

Polaris Market Research has segmented the contact center analytics market report based on component, deployment model, end-use industry, and region:

Contact Center Analytics, Component Outlook (Revenue - USD Billion, 2018 - 2030)

Solution

Services

Contact Center Analytics, Deployment Model Outlook (Revenue - USD Billion, 2018 - 2030)

Cloud

On-premises

Contact Center Analytics, End-Use Industry Outlook (Revenue - USD Billion, 2018 - 2030)

Healthcare

BFSI

Government & Education

Retail & E-Commerce

IT & Telecom

Others

Contact Center Analytics, Regional Outlook (Revenue - USD Billion, 2018 - 2030)

North America

U.S

Canada

Europe

Germany

UK

France

Italy

Spain

Russia

Netherlands

Asia Pacific

China

India

Japan

South Korea

Indonesia

Malaysia

Latin America

Argentina

Brazil

Mexico

Middle East & Africa

UAE

Saudi Arabia

Israel

South Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global Contact Center Analytics Market Insights

  • 4.1. Contact Center Analytics - Industry Snapshot
  • 4.2. Contact Center Analytics Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Increasing demand for speech and text analytics
      • 4.2.1.2. Growing demand for better customer experience management solutions
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. High cost of investment
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTEL Analysis
  • 4.5. Contact Center Analytics Market Industry Trends
  • 4.6. Value Chain Analysis
  • 4.7. COVID-19 Impact Analysis

5. Global Contact Center Analytics Market, by Component

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • 5.3. Solution
    • 5.3.1. Global Contact Center Analytics Market, by Solution, by Region, 2018 - 2030 (USD Billion)
  • 5.4. Services
    • 5.4.1. Global Contact Center Analytics Market, by Services, by Region, 2018 - 2030 (USD Billion)

6. Global Contact Center Analytics Market, by Deployment Model

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 6.3. Cloud
    • 6.3.1. Global Contact Center Analytics Market, by Cloud, by Region, 2018 - 2030 (USD Billion)
  • 6.4. On-premises
    • 6.4.1. Global Contact Center Analytics Market, by On-premises, by Region, 2018 - 2030 (USD Billion)

7. Global Contact Center Analytics Market, by End-Use Industry

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • 7.3. Healthcare
    • 7.3.1. Global Contact Center Analytics Market, by Healthcare, by Region, 2018 - 2030 (USD Billion)
  • 7.4. BFSI
    • 7.4.1. Global Contact Center Analytics Market, by BFSI, by Region, 2018 - 2030 (USD Billion)
  • 7.5. Government & Education
    • 7.5.1. Global Contact Center Analytics Market, by Government & Education, by Region, 2018 - 2030 (USD Billion)
  • 7.6. Retail & E-Commerce
    • 7.6.1. Global Contact Center Analytics Market, by Retail & E-Commerce, by Region, 2018 - 2030 (USD Billion)
  • 7.7. IT & Telecom
    • 7.7.1. Global Contact Center Analytics Market, by IT & Telecom, by Region, 2018 - 2030 (USD Billion)
  • 7.8. Others
    • 7.8.1. Global Other Contact Center Analytics Market, by Region, 2018 - 2030 (USD Billion)

8. Global Contact Center Analytics Market, by Geography

  • 8.1. Key findings
  • 8.2. Introduction
    • 8.2.1. Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion)
  • 8.3. Contact Center Analytics Market - North America
    • 8.3.1. North America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.3.2. North America: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.3.3. North America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.3.4. Contact Center Analytics Market - U.S.
      • 8.3.4.1. U.S.: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.3.4.2. U.S.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.3.4.3. U.S.: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.3.5. Contact Center Analytics Market - Canada
      • 8.3.5.1. Canada: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.3.5.2. Canada.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.3.5.3. Canada: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.4. Contact Center Analytics Market - Europe
    • 8.4.1. Europe: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.4.2. Europe.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.4.3. Europe: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.4. Contact Center Analytics Market - UK
      • 8.4.4.1. UK: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.4.2. UK.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.4.3. UK: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.5. Contact Center Analytics Market - France
      • 8.4.5.1. France: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.5.2. France.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.5.3. France: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.6. Contact Center Analytics Market - Germany
      • 8.4.6.1. Germany: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.6.2. Germany.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.6.3. Germany: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.7. Contact Center Analytics Market - Italy
      • 8.4.7.1. Italy: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.7.2. Italy.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.7.3. Italy: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.8. Contact Center Analytics Market - Spain
      • 8.4.8.1. Spain: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.8.2. Spain.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.8.3. Spain: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.9. Contact Center Analytics Market - Netherlands
      • 8.4.9.1. Netherlands: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.9.2. Netherlands.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.9.3. Netherlands: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.10. Contact Center Analytics Market - Russia
      • 8.4.10.1. Russia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.10.2. Russia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.10.3. Russia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.5. Contact Center Analytics Market - Asia Pacific
    • 8.5.1. Asia Pacific: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.5.2. Asia Pacific.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.5.3. Asia Pacific: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.4. Contact Center Analytics Market - China
      • 8.5.4.1. China: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.4.2. China.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.4.3. China: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.5. Contact Center Analytics Market - India
      • 8.5.5.1. India: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.5.2. India.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.5.3. India: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.6. Contact Center Analytics Market - Malaysia
      • 8.5.6.1. Malaysia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.6.2. Malaysia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.6.3. Malaysia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.7. Contact Center Analytics Market - Japan
      • 8.5.7.1. Japan: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.7.2. Japan.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.7.3. Japan: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.8. Contact Center Analytics Market - Indonesia
      • 8.5.8.1. Indonesia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.8.2. Indonesia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.8.3. Indonesia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.9. Contact Center Analytics Market - South Korea
      • 8.5.9.1. South Korea: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.9.2. South Korea.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.9.3. South Korea: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.6. Contact Center Analytics Market - Middle East & Africa
    • 8.6.1. Middle East & Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.6.2. Middle East & Africa.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.6.3. Middle East & Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.4. Contact Center Analytics Market - Saudi Arabia
      • 8.6.4.1. Saudi Arabia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.4.2. Saudi Arabia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.4.3. Saudi Arabia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.5. Contact Center Analytics Market - UAE
      • 8.6.5.1. UAE: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.5.2. UAE.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.5.3. UAE: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.6. Contact Center Analytics Market - Israel
      • 8.6.6.1. Israel: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.6.2. Israel.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.6.3. Israel: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.7. Contact Center Analytics Market - South Africa
      • 8.6.7.1. South Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.7.2. South Africa.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.7.3. South Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.7. Contact Center Analytics Market - Latin America
    • 8.7.1. Latin America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.7.2. Latin America.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.7.3. Latin America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.7.4. Contact Center Analytics Market - Mexico
      • 8.7.4.1. Mexico: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.7.4.2. Mexico.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.7.4.3. Mexico: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.7.5. Contact Center Analytics Market - Brazil
      • 8.7.5.1. Brazil: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.7.5.2. Brazil.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.7.5.3. Brazil: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.7.6. Contact Center Analytics Market - Argentina
      • 8.7.6.1. Argentina: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.7.6.2. Argentina.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.7.6.3. Argentina: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)

9. Competitive Landscape

  • 9.1. Expansion and Acquisition Analysis
    • 9.1.1. Expansion
    • 9.1.2. Acquisitions
  • 9.2. Partnerships/Collaborations/Agreements/Exhibitions

10. Company Profiles

  • 10.1. 3CLogic Inc
    • 10.1.1. Company Overview
    • 10.1.2. Financial Performance
    • 10.1.3. Product Benchmarking
    • 10.1.4. Recent Development
  • 10.2. 8X8, Inc
    • 10.2.1. Company Overview
    • 10.2.2. Financial Performance
    • 10.2.3. Product Benchmarking
    • 10.2.4. Recent Development
  • 10.3. Avaya Inc.
    • 10.3.1. Company Overview
    • 10.3.2. Financial Performance
    • 10.3.3. Product Benchmarking
    • 10.3.4. Recent Development
  • 10.4. CallMiner
    • 10.4.1. Company Overview
    • 10.4.2. Financial Performance
    • 10.4.3. Product Benchmarking
    • 10.4.4. Recent Development
  • 10.5. Cisco Systems Inc
    • 10.5.1. Company Overview
    • 10.5.2. Financial Performance
    • 10.5.3. Product Benchmarking
    • 10.5.4. Recent Development
  • 10.6. Dixa ApS
    • 10.6.1. Company Overview
    • 10.6.2. Financial Performance
    • 10.6.3. Product Benchmarking
    • 10.6.4. Recent Development
  • 10.7. Five9
    • 10.7.1. Company Overview
    • 10.7.2. Financial Performance
    • 10.7.3. Product Benchmarking
    • 10.7.4. Recent Development
  • 10.8. Genesys
    • 10.8.1. Company Overview
    • 10.8.2. Financial Performance
    • 10.8.3. Product Benchmarking
    • 10.8.4. Recent Development
  • 10.9. Genpact Limited
    • 10.9.1. Company Overview
    • 10.9.2. Financial Performance
    • 10.9.3. Product Benchmarking
    • 10.9.4. Recent Development
  • 10.10. Mitel Networks Corporation
    • 10.10.1. Company Overview
    • 10.10.2. Financial Performance
    • 10.10.3. Product Benchmarking
    • 10.10.4. Recent Development
  • 10.11. Nice Ltd
    • 10.11.1. Company Overview
    • 10.11.2. Financial Performance
    • 10.11.3. Product Benchmarking
    • 10.11.4. Recent Development
  • 10.12. Oracle Corporation
    • 10.12.1. Company Overview
    • 10.12.2. Financial Performance
    • 10.12.3. Product Benchmarking
    • 10.12.4. Recent Development
  • 10.13. SAP
    • 10.13.1. Company Overview
    • 10.13.2. Financial Performance
    • 10.13.3. Product Benchmarking
    • 10.13.4. Recent Development
  • 10.14. Servion Global Solutions
    • 10.14.1. Company Overview
    • 10.14.2. Financial Performance
    • 10.14.3. Product Benchmarking
    • 10.14.4. Recent Development
  • 10.15. Talkdesk, Inc
    • 10.15.1. Company Overview
    • 10.15.2. Financial Performance
    • 10.15.3. Product Benchmarking
    • 10.15.4. Recent Development

List of Tables

  • Table 1 Global Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 2 Global Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 3 Global Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 4 Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion)
  • Table 5 North America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 6 North America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 7 North America: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 8 U.S.: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 9 U.S.: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 10 U.S.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 11 Canada: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 12 Canada: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 13 Canada: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 14 Europe: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 15 Europe: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 16 Europe: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 17 UK: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 18 UK: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 19 UK: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 20 France: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 21 France: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 22 France: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 23 Germany: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 24 Germany: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 25 Germany: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 26 Italy: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 27 Italy: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 28 Italy: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 29 Spain: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 30 Spain: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 31 Spain: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 32 Netherlands: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 33 Netherlands: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 34 Netherlands: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 35 Russia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 36 Russia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 37 Russia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 38 Asia Pacific: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 39 Asia Pacific: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 40 Asia Pacific: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 41 China: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 42 China: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 43 China: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 44 India: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 45 India: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 46 India: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 47 Malaysia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 48 Malaysia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 49 Malaysia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 50 Japan: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 51 Japan: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 52 Japan: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 53 Indonesia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 54 Indonesia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 55 Indonesia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 56 South Korea: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 57 South Korea: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 58 South Korea: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 59 Middle East & Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 60 Middle East & Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 61 Middle East & Africa: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 62 Saudi Arabia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 63 Saudi Arabia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 64 Saudi Arabia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 65 UAE: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 66 UAE: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 67 UAE: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 68 Israel: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 69 Israel: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 70 Israel: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 71 South Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 72 South Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 73 South Africa: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 74 Latin America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 75 Latin America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 76 Latin America: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 77 Mexico: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 78 Mexico: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 79 Mexico: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 80 Brazil: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 81 Brazil: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 82 Brazil: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 83 Argentina: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 84 Argentina: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 85 Argentina: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)

List of Figures

Figure 1. Global Contact Center Analytics Market, 2018 - 2030 (USD Billion)

Figure 2. Integrated Ecosystem

Figure 3. Research Methodology: Top-Down & Bottom-Up Approach

Figure 4. Market by Geography

Figure 5. Porter's Five Forces

Figure 6. Market by Deployment Model

Figure 7. Global Contact Center Analytics Market, by Deployment Model, 2021 & 2030 (USD Billion)

Figure 8. Market by Component

Figure 9. Global Contact Center Analytics Market, by Component, 2021 & 2030 (USD Billion)

Figure 10. Market by End-Use Industry

Figure 11. Global Contact Center Analytics Market, by End-Use Industry, 2021 & 2030 (USD Billion)

Figure 12. Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion)

Figure 13. Strategic Analysis - Contact Center Analytics Market