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1140196

聯絡中心分析市場:各零件，各部署模式，各業界:全球機會分析及各產業預測，2021年～2031年

Contact Center Analytics Market By Component, By Deployment Model, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031
出版日期: | 出版商: Allied Market Research | 英文 259 Pages | 商品交期: 2-3個工作天內

價格

聯絡中心分析是指組織用來獲得業務績效洞察力的流程和工具。管理層能夠追踪和改進各種服務指標，包括通話時間、員工績效、效率和客戶滿意度。聯絡中心分析提供資料整合、客戶體驗分析、資料分析、績效評估和商業智慧分析。聯絡中心分析可以部署為本地和雲端基礎的解決方案。對高級客戶體驗管理需求增加促進了聯絡中心分析市場的成長。

此外，對預測分析和即時監控的需求增加，以及對更好的客戶體驗管理解決方案的需求增加，推動了全球聯絡中心分析市場的成長。然而，實施時間和系統成本等限制了市場的成長。此外，整合最新技術(如人工智慧、語音分析和改進的IT方法以滿足客戶的動態需求)有望為聯絡中心分析市場提供有利的機會。

目錄

第1章 簡介

第2章 摘要整理

第3章 市場概要

  • 市場定義和範圍
  • 主要調查結果
    • 主要的投資口袋
  • 波特的五力分析
  • 主要企業的定位
  • 市場動態
    • 促進因素
    • 阻礙因素
    • 機會
  • COVID-19的影響分析
  • 法規指南
  • 專利情形

第4章 聯絡中心分析市場:各構成要素

  • 概要
    • 市場規模、預測
  • 解決方案
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國分析
  • 服務
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第5章 聯絡中心分析市場:各部署模式

  • 概要
    • 市場規模、預測
  • 內部部署
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 雲端
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第6章 聯絡中心分析市場:各業界

  • 概要
    • 市場規模、預測
  • BFSI
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 醫療保健
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 零售，電子商務
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 政府，教育
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • IT、通訊
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 旅遊，醫院
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國
  • 其他
    • 主要的市場趨勢，成長要素，機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第7章 聯絡中心分析市場:各地區

  • 概要
    • 市場規模、預測
  • 北美
    • 主要趨勢和機會
    • 北美的市場規模、預測:各零件
    • 北美的市場規模、預測:各引進模式
    • 北美市場規模、預測:各業界
    • 北美市場規模、預測:各國
      • 美國
      • 加拿大
  • 歐洲
    • 主要趨勢和機會
    • 歐洲市場規模、預測:各零件
    • 歐洲市場規模、預測:各配置模式
    • 歐洲市場規模、預測:各業界
    • 歐洲市場規模、預測:各國
      • 英國
      • 德國
      • 法國
      • 義大利
      • 西班牙
      • 其他的歐洲地區
  • 亞太地區
    • 主要趨勢和機會
    • 亞太地區的市場規模、預測:各零件
    • 亞太地區的市場規模、預測:各配置模式
    • 亞太地區的市場規模、預測:各業界
    • 亞太地區的市場規模、預測:各國
      • 中國
      • 印度
      • 日本
      • 澳洲
      • 韓國
      • 其他亞太地區
  • LAMEA
    • 主要趨勢和機會
    • LAMEA的市場規模、預測:各零件
    • LAMEA的市場規模、預測:各配置模式
    • LAMEA的市場規模、預測:各業界
    • LAMEA的市場規模、預測:各國
      • 南美
      • 中東
      • 非洲

第8章 企業形勢

  • 簡介
  • 主要成功策略
  • 主要十大公司的產品製圖
  • 競爭儀表板
  • 競爭的熱圖
  • 主要的發展

第9章 企業簡介

  • Oracle Corporation
  • Genesys
  • Nice Ltd.
  • Genpact Limiteds
  • Mitel Networks Corporation
  • SAP
  • 8x8, Inc.
  • CallMiner
  • Avaya Inc.
  • Talkdesk, Inc.
Product Code: A16642

Contact center analytics refers to the processes and tools that organizations use to gain business performance insights. Management is capable to track and improve various service metrics, including call times, employee performance, efficiency, and customer satisfaction. Contact center analytics provides data integration, customer experience analysis, data analytics, performance evaluation, and business intelligence analytics. Contact center analytics can be deployed as an on-premises and cloud-based solution. Increase in demand for advanced customer experience management contributes to the growth of the contact center analytics market.

In addition, increase in demand for predictive analytics and real-time monitoring and increase in requirements for better customer experience management solutions drive the global contact center analytics market growth. However, factors such as implementation time and the cost of the system restrain the market growth. Furthermore, integration of latest technology, such as artificial intelligence, speech analysis, and improved IT methods to meet customer's dynamic requirements is expected to provide lucrative opportunities to the contact center analytics market.

The contact center analytics market is segmented on the basis of component, deployment, industry vertical, and region. On the basis of component, the market is segmented into solution and services. On the basis of deployment, the market is segmented into cloud and on-premise.

Depending on industry vertical, it is segregated into BFSI, healthcare, IT & telecom, retail and ecommerce, travel & hospitality, government & education, and others. Region- wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The global contact center market is dominated by key players such as Cisco, Oracle, Genpact, SAP SE, Five9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., Avaya Inc., and CallMiner.

Key Benefits For Stakeholders

  • This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the contact center analytics market analysis from 2021 to 2031 to identify the prevailing contact center analytics market opportunities.
  • The market research is offered along with information related to key drivers, restraints, and opportunities.
  • Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
  • In-depth analysis of the contact center analytics market segmentation assists to determine the prevailing market opportunities.
  • Major countries in each region are mapped according to their revenue contribution to the global market.
  • Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
  • The report includes the analysis of the regional as well as global contact center analytics market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Component

  • Solution
  • Services

By Deployment Model

  • On-premise
  • Cloud

By Industry Vertical

  • BFSI
  • Healthcare
  • Retail and E-Commerce
  • Government and Education
  • IT and Telecom
  • Travel and hospitality
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • U.K.
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia-Pacific
    • China
    • Inda
    • Japan
    • Australia
    • South Korea
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa
  • Key Market Players
    • Oracle Corporation
    • Genesys
    • Nice Ltd.
    • Genpact Limiteds
    • Mitel Networks Corporation
    • SAP
    • 8x8, Inc.
    • CallMiner
    • Avaya Inc.
    • Talkdesk, Inc.

TABLE OF CONTENTS

CHAPTER 1:INTRODUCTION

  • 1.1.Report description
  • 1.2.Key market segments
  • 1.3.Key benefits to the stakeholders
  • 1.4.Research Methodology
    • 1.4.1.Secondary research
    • 1.4.2.Primary research
    • 1.4.3.Analyst tools and models

CHAPTER 2:EXECUTIVE SUMMARY

  • 2.1.Key findings of the study
  • 2.2.CXO Perspective

CHAPTER 3:MARKET OVERVIEW

  • 3.1.Market definition and scope
  • 3.2.Key findings
    • 3.2.1.Top investment pockets
  • 3.3.Porter's five forces analysis
  • 3.4.Top player positioning
  • 3.5.Market dynamics
    • 3.5.1.Drivers
    • 3.5.2.Restraints
    • 3.5.3.Opportunities
  • 3.6.COVID-19 Impact Analysis on the market
  • 3.7.Regulatory Guidelines
  • 3.8.Patent Landscape

CHAPTER 4: CONTACT CENTER ANALYTICS MARKET, BY COMPONENT

  • 4.1 Overview
    • 4.1.1 Market size and forecast
  • 4.2 Solution
    • 4.2.1 Key market trends, growth factors and opportunities
    • 4.2.2 Market size and forecast, by region
    • 4.2.3 Market analysis by country
  • 4.3 Services
    • 4.3.1 Key market trends, growth factors and opportunities
    • 4.3.2 Market size and forecast, by region
    • 4.3.3 Market analysis by country

CHAPTER 5: CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL

  • 5.1 Overview
    • 5.1.1 Market size and forecast
  • 5.2 On-premise
    • 5.2.1 Key market trends, growth factors and opportunities
    • 5.2.2 Market size and forecast, by region
    • 5.2.3 Market analysis by country
  • 5.3 Cloud
    • 5.3.1 Key market trends, growth factors and opportunities
    • 5.3.2 Market size and forecast, by region
    • 5.3.3 Market analysis by country

CHAPTER 6: CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL

  • 6.1 Overview
    • 6.1.1 Market size and forecast
  • 6.2 BFSI
    • 6.2.1 Key market trends, growth factors and opportunities
    • 6.2.2 Market size and forecast, by region
    • 6.2.3 Market analysis by country
  • 6.3 Healthcare
    • 6.3.1 Key market trends, growth factors and opportunities
    • 6.3.2 Market size and forecast, by region
    • 6.3.3 Market analysis by country
  • 6.4 Retail and E-Commerce
    • 6.4.1 Key market trends, growth factors and opportunities
    • 6.4.2 Market size and forecast, by region
    • 6.4.3 Market analysis by country
  • 6.5 Government and Education
    • 6.5.1 Key market trends, growth factors and opportunities
    • 6.5.2 Market size and forecast, by region
    • 6.5.3 Market analysis by country
  • 6.6 IT and Telecom
    • 6.6.1 Key market trends, growth factors and opportunities
    • 6.6.2 Market size and forecast, by region
    • 6.6.3 Market analysis by country
  • 6.7 Travel and hospitality
    • 6.7.1 Key market trends, growth factors and opportunities
    • 6.7.2 Market size and forecast, by region
    • 6.7.3 Market analysis by country
  • 6.8 Others
    • 6.8.1 Key market trends, growth factors and opportunities
    • 6.8.2 Market size and forecast, by region
    • 6.8.3 Market analysis by country

CHAPTER 7: CONTACT CENTER ANALYTICS MARKET, BY REGION

  • 7.1 Overview
    • 7.1.1 Market size and forecast
  • 7.2 North America
    • 7.2.1 Key trends and opportunities
    • 7.2.2 North America Market size and forecast, by Component
    • 7.2.3 North America Market size and forecast, by Deployment Model
    • 7.2.4 North America Market size and forecast, by Industry Vertical
    • 7.2.5 North America Market size and forecast, by country
      • 7.2.5.1 U.S.
      • 7.2.5.1.1 Market size and forecast, by Component
      • 7.2.5.1.2 Market size and forecast, by Deployment Model
      • 7.2.5.1.3 Market size and forecast, by Industry Vertical
      • 7.2.5.2 Canada
      • 7.2.5.2.1 Market size and forecast, by Component
      • 7.2.5.2.2 Market size and forecast, by Deployment Model
      • 7.2.5.2.3 Market size and forecast, by Industry Vertical
  • 7.3 Europe
    • 7.3.1 Key trends and opportunities
    • 7.3.2 Europe Market size and forecast, by Component
    • 7.3.3 Europe Market size and forecast, by Deployment Model
    • 7.3.4 Europe Market size and forecast, by Industry Vertical
    • 7.3.5 Europe Market size and forecast, by country
      • 7.3.5.1 U.K.
      • 7.3.5.1.1 Market size and forecast, by Component
      • 7.3.5.1.2 Market size and forecast, by Deployment Model
      • 7.3.5.1.3 Market size and forecast, by Industry Vertical
      • 7.3.5.2 Germany
      • 7.3.5.2.1 Market size and forecast, by Component
      • 7.3.5.2.2 Market size and forecast, by Deployment Model
      • 7.3.5.2.3 Market size and forecast, by Industry Vertical
      • 7.3.5.3 France
      • 7.3.5.3.1 Market size and forecast, by Component
      • 7.3.5.3.2 Market size and forecast, by Deployment Model
      • 7.3.5.3.3 Market size and forecast, by Industry Vertical
      • 7.3.5.4 Italy
      • 7.3.5.4.1 Market size and forecast, by Component
      • 7.3.5.4.2 Market size and forecast, by Deployment Model
      • 7.3.5.4.3 Market size and forecast, by Industry Vertical
      • 7.3.5.5 Spain
      • 7.3.5.5.1 Market size and forecast, by Component
      • 7.3.5.5.2 Market size and forecast, by Deployment Model
      • 7.3.5.5.3 Market size and forecast, by Industry Vertical
      • 7.3.5.6 Rest of Europe
      • 7.3.5.6.1 Market size and forecast, by Component
      • 7.3.5.6.2 Market size and forecast, by Deployment Model
      • 7.3.5.6.3 Market size and forecast, by Industry Vertical
  • 7.4 Asia-Pacific
    • 7.4.1 Key trends and opportunities
    • 7.4.2 Asia-Pacific Market size and forecast, by Component
    • 7.4.3 Asia-Pacific Market size and forecast, by Deployment Model
    • 7.4.4 Asia-Pacific Market size and forecast, by Industry Vertical
    • 7.4.5 Asia-Pacific Market size and forecast, by country
      • 7.4.5.1 China
      • 7.4.5.1.1 Market size and forecast, by Component
      • 7.4.5.1.2 Market size and forecast, by Deployment Model
      • 7.4.5.1.3 Market size and forecast, by Industry Vertical
      • 7.4.5.2 Inda
      • 7.4.5.2.1 Market size and forecast, by Component
      • 7.4.5.2.2 Market size and forecast, by Deployment Model
      • 7.4.5.2.3 Market size and forecast, by Industry Vertical
      • 7.4.5.3 Japan
      • 7.4.5.3.1 Market size and forecast, by Component
      • 7.4.5.3.2 Market size and forecast, by Deployment Model
      • 7.4.5.3.3 Market size and forecast, by Industry Vertical
      • 7.4.5.4 Australia
      • 7.4.5.4.1 Market size and forecast, by Component
      • 7.4.5.4.2 Market size and forecast, by Deployment Model
      • 7.4.5.4.3 Market size and forecast, by Industry Vertical
      • 7.4.5.5 South Korea
      • 7.4.5.5.1 Market size and forecast, by Component
      • 7.4.5.5.2 Market size and forecast, by Deployment Model
      • 7.4.5.5.3 Market size and forecast, by Industry Vertical
      • 7.4.5.6 Rest of Asia-Pacific
      • 7.4.5.6.1 Market size and forecast, by Component
      • 7.4.5.6.2 Market size and forecast, by Deployment Model
      • 7.4.5.6.3 Market size and forecast, by Industry Vertical
  • 7.5 LAMEA
    • 7.5.1 Key trends and opportunities
    • 7.5.2 LAMEA Market size and forecast, by Component
    • 7.5.3 LAMEA Market size and forecast, by Deployment Model
    • 7.5.4 LAMEA Market size and forecast, by Industry Vertical
    • 7.5.5 LAMEA Market size and forecast, by country
      • 7.5.5.1 Latin America
      • 7.5.5.1.1 Market size and forecast, by Component
      • 7.5.5.1.2 Market size and forecast, by Deployment Model
      • 7.5.5.1.3 Market size and forecast, by Industry Vertical
      • 7.5.5.2 Middle East
      • 7.5.5.2.1 Market size and forecast, by Component
      • 7.5.5.2.2 Market size and forecast, by Deployment Model
      • 7.5.5.2.3 Market size and forecast, by Industry Vertical
      • 7.5.5.3 Africa
      • 7.5.5.3.1 Market size and forecast, by Component
      • 7.5.5.3.2 Market size and forecast, by Deployment Model
      • 7.5.5.3.3 Market size and forecast, by Industry Vertical

CHAPTER 8: COMPANY LANDSCAPE

  • 8.1. Introduction
  • 8.2. Top winning strategies
  • 8.3. Product Mapping of Top 10 Player
  • 8.4. Competitive Dashboard
  • 8.5. Competitive Heatmap
  • 8.6. Key developments

CHAPTER 9: COMPANY PROFILES

  • 9.1 Oracle Corporation
    • 9.1.1 Company overview
    • 9.1.2 Company snapshot
    • 9.1.3 Operating business segments
    • 9.1.4 Product portfolio
    • 9.1.5 Business performance
    • 9.1.6 Key strategic moves and developments
  • 9.2 Genesys
    • 9.2.1 Company overview
    • 9.2.2 Company snapshot
    • 9.2.3 Operating business segments
    • 9.2.4 Product portfolio
    • 9.2.5 Business performance
    • 9.2.6 Key strategic moves and developments
  • 9.3 Nice Ltd.
    • 9.3.1 Company overview
    • 9.3.2 Company snapshot
    • 9.3.3 Operating business segments
    • 9.3.4 Product portfolio
    • 9.3.5 Business performance
    • 9.3.6 Key strategic moves and developments
  • 9.4 Genpact Limiteds
    • 9.4.1 Company overview
    • 9.4.2 Company snapshot
    • 9.4.3 Operating business segments
    • 9.4.4 Product portfolio
    • 9.4.5 Business performance
    • 9.4.6 Key strategic moves and developments
  • 9.5 Mitel Networks Corporation
    • 9.5.1 Company overview
    • 9.5.2 Company snapshot
    • 9.5.3 Operating business segments
    • 9.5.4 Product portfolio
    • 9.5.5 Business performance
    • 9.5.6 Key strategic moves and developments
  • 9.6 SAP
    • 9.6.1 Company overview
    • 9.6.2 Company snapshot
    • 9.6.3 Operating business segments
    • 9.6.4 Product portfolio
    • 9.6.5 Business performance
    • 9.6.6 Key strategic moves and developments
  • 9.7 8x8, Inc.
    • 9.7.1 Company overview
    • 9.7.2 Company snapshot
    • 9.7.3 Operating business segments
    • 9.7.4 Product portfolio
    • 9.7.5 Business performance
    • 9.7.6 Key strategic moves and developments
  • 9.8 CallMiner
    • 9.8.1 Company overview
    • 9.8.2 Company snapshot
    • 9.8.3 Operating business segments
    • 9.8.4 Product portfolio
    • 9.8.5 Business performance
    • 9.8.6 Key strategic moves and developments
  • 9.9 Avaya Inc.
    • 9.9.1 Company overview
    • 9.9.2 Company snapshot
    • 9.9.3 Operating business segments
    • 9.9.4 Product portfolio
    • 9.9.5 Business performance
    • 9.9.6 Key strategic moves and developments
  • 9.10 Talkdesk, Inc.
    • 9.10.1 Company overview
    • 9.10.2 Company snapshot
    • 9.10.3 Operating business segments
    • 9.10.4 Product portfolio
    • 9.10.5 Business performance
    • 9.10.6 Key strategic moves and developments

LIST OF TABLES

  • TABLE 1. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 2. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR SOLUTION, BY REGION , 2021-2031,($MILLION)
  • TABLE 3. CONTACT CENTER ANALYTICS MARKET FOR SOLUTION BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 4. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR SERVICES, BY REGION , 2021-2031,($MILLION)
  • TABLE 5. CONTACT CENTER ANALYTICS MARKET FOR SERVICES BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 6. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 7. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR ON-PREMISE, BY REGION , 2021-2031,($MILLION)
  • TABLE 8. CONTACT CENTER ANALYTICS MARKET FOR ON-PREMISE BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 9. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR CLOUD, BY REGION , 2021-2031,($MILLION)
  • TABLE 10. CONTACT CENTER ANALYTICS MARKET FOR CLOUD BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 11. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 12. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR BFSI, BY REGION , 2021-2031,($MILLION)
  • TABLE 13. CONTACT CENTER ANALYTICS MARKET FOR BFSI BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 14. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR HEALTHCARE, BY REGION , 2021-2031,($MILLION)
  • TABLE 15. CONTACT CENTER ANALYTICS MARKET FOR HEALTHCARE BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 16. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR RETAIL AND E-COMMERCE, BY REGION , 2021-2031,($MILLION)
  • TABLE 17. CONTACT CENTER ANALYTICS MARKET FOR RETAIL AND E-COMMERCE BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 18. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR GOVERNMENT AND EDUCATION, BY REGION , 2021-2031,($MILLION)
  • TABLE 19. CONTACT CENTER ANALYTICS MARKET FOR GOVERNMENT AND EDUCATION BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 20. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR IT AND TELECOM, BY REGION , 2021-2031,($MILLION)
  • TABLE 21. CONTACT CENTER ANALYTICS MARKET FOR IT AND TELECOM BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 22. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR TRAVEL AND HOSPITALITY, BY REGION , 2021-2031,($MILLION)
  • TABLE 23. CONTACT CENTER ANALYTICS MARKET FOR TRAVEL AND HOSPITALITY BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 24. CONTACT CENTER ANALYTICS MARKET REVENUE, FOR OTHERS, BY REGION , 2021-2031,($MILLION)
  • TABLE 25. CONTACT CENTER ANALYTICS MARKET FOR OTHERS BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 26. CONTACT CENTER ANALYTICS MARKET, BY REGION, 2021-2031,($MILLION)
  • TABLE 27. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 28. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 29. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 30. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 31. U.S. CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 32. U.S. CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 33. U.S. CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 34. CANADA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 35. CANADA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 36. CANADA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 37. EUROPE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 38. EUROPE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 39. EUROPE CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 40. EUROPE CONTACT CENTER ANALYTICS MARKET, BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 41. U.K. CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 42. U.K. CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 43. U.K. CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 44. GERMANY CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 45. GERMANY CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 46. GERMANY CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 47. FRANCE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 48. FRANCE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 49. FRANCE CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 50. ITALY CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 51. ITALY CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 52. ITALY CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 53. SPAIN CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 54. SPAIN CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 55. SPAIN CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 56. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 57. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 58. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 59. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 60. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 61. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 62. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 63. CHINA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 64. CHINA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 65. CHINA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 66. INDA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 67. INDA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 68. INDA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 69. JAPAN CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 70. JAPAN CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 71. JAPAN CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 72. AUSTRALIA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 73. AUSTRALIA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 74. AUSTRALIA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 75. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 76. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 77. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 78. REST OF ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 79. REST OF ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 80. REST OF ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 81. LAMEA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 82. LAMEA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 83. LAMEA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 84. LAMEA CONTACT CENTER ANALYTICS MARKET, BY COUNTRY, 2021-2031,($MILLION)
  • TABLE 85. LATIN AMERICA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 86. LATIN AMERICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 87. LATIN AMERICA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 88. MIDDLE EAST CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 89. MIDDLE EAST CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 90. MIDDLE EAST CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 91. AFRICA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 2021-2031,($MILLION)
  • TABLE 92. AFRICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL, 2021-2031,($MILLION)
  • TABLE 93. AFRICA CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031,($MILLION)
  • TABLE 94.ORACLE CORPORATION: COMPANY SNAPSHOT
  • TABLE 95.ORACLE CORPORATION: OPERATING SEGMENTS
  • TABLE 96.ORACLE CORPORATION: PRODUCT PORTFOLIO
  • TABLE 97.ORACLE CORPORATION: NET SALES,
  • TABLE 98.ORACLE CORPORATION: KEY STRATERGIES
  • TABLE 99.GENESYS: COMPANY SNAPSHOT
  • TABLE 100.GENESYS: OPERATING SEGMENTS
  • TABLE 101.GENESYS: PRODUCT PORTFOLIO
  • TABLE 102.GENESYS: NET SALES,
  • TABLE 103.GENESYS: KEY STRATERGIES
  • TABLE 104.NICE LTD.: COMPANY SNAPSHOT
  • TABLE 105.NICE LTD.: OPERATING SEGMENTS
  • TABLE 106.NICE LTD.: PRODUCT PORTFOLIO
  • TABLE 107.NICE LTD.: NET SALES,
  • TABLE 108.NICE LTD.: KEY STRATERGIES
  • TABLE 109.GENPACT LIMITEDS: COMPANY SNAPSHOT
  • TABLE 110.GENPACT LIMITEDS: OPERATING SEGMENTS
  • TABLE 111.GENPACT LIMITEDS: PRODUCT PORTFOLIO
  • TABLE 112.GENPACT LIMITEDS: NET SALES,
  • TABLE 113.GENPACT LIMITEDS: KEY STRATERGIES
  • TABLE 114.MITEL NETWORKS CORPORATION: COMPANY SNAPSHOT
  • TABLE 115.MITEL NETWORKS CORPORATION: OPERATING SEGMENTS
  • TABLE 116.MITEL NETWORKS CORPORATION: PRODUCT PORTFOLIO
  • TABLE 117.MITEL NETWORKS CORPORATION: NET SALES,
  • TABLE 118.MITEL NETWORKS CORPORATION: KEY STRATERGIES
  • TABLE 119.SAP: COMPANY SNAPSHOT
  • TABLE 120.SAP: OPERATING SEGMENTS
  • TABLE 121.SAP: PRODUCT PORTFOLIO
  • TABLE 122.SAP: NET SALES,
  • TABLE 123.SAP: KEY STRATERGIES
  • TABLE 124.8X8, INC.: COMPANY SNAPSHOT
  • TABLE 125.8X8, INC.: OPERATING SEGMENTS
  • TABLE 126.8X8, INC.: PRODUCT PORTFOLIO
  • TABLE 127.8X8, INC.: NET SALES,
  • TABLE 128.8X8, INC.: KEY STRATERGIES
  • TABLE 129.CALLMINER: COMPANY SNAPSHOT
  • TABLE 130.CALLMINER: OPERATING SEGMENTS
  • TABLE 131.CALLMINER: PRODUCT PORTFOLIO
  • TABLE 132.CALLMINER: NET SALES,
  • TABLE 133.CALLMINER: KEY STRATERGIES
  • TABLE 134.AVAYA INC.: COMPANY SNAPSHOT
  • TABLE 135.AVAYA INC.: OPERATING SEGMENTS
  • TABLE 136.AVAYA INC.: PRODUCT PORTFOLIO
  • TABLE 137.AVAYA INC.: NET SALES,
  • TABLE 138.AVAYA INC.: KEY STRATERGIES
  • TABLE 139.TALKDESK, INC.: COMPANY SNAPSHOT
  • TABLE 140.TALKDESK, INC.: OPERATING SEGMENTS
  • TABLE 141.TALKDESK, INC.: PRODUCT PORTFOLIO
  • TABLE 142.TALKDESK, INC.: NET SALES,
  • TABLE 143.TALKDESK, INC.: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 1.CONTACT CENTER ANALYTICS MARKET SEGMENTATION
  • FIGURE 2.CONTACT CENTER ANALYTICS MARKET,2021-2031
  • FIGURE 3.CONTACT CENTER ANALYTICS MARKET,2021-2031
  • FIGURE 4. TOP INVESTMENT POCKETS, BY REGION
  • FIGURE 5.PORTER FIVE-1
  • FIGURE 6.PORTER FIVE-2
  • FIGURE 7.PORTER FIVE-3
  • FIGURE 8.PORTER FIVE-4
  • FIGURE 9.PORTER FIVE-5
  • FIGURE 10.TOP PLAYER POSITIONING
  • FIGURE 11.CONTACT CENTER ANALYTICS MARKET:DRIVERS, RESTRAINTS AND OPPORTUNITIES
  • FIGURE 12.REGULATORY GUIDELINES
  • FIGURE 13.PATENT ANALYSIS BY COMPANY
  • FIGURE 14.PATENT ANALYSIS BY COUNTRY
  • FIGURE 15.CONTACT CENTER ANALYTICS MARKET,BY COMPONENT,2021(%)
  • FIGURE 16.COMPARATIVE SHARE ANALYSIS OF SOLUTION CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 17.COMPARATIVE SHARE ANALYSIS OF SERVICES CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 18.CONTACT CENTER ANALYTICS MARKET,BY DEPLOYMENT MODEL,2021(%)
  • FIGURE 19.COMPARATIVE SHARE ANALYSIS OF ON-PREMISE CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 20.COMPARATIVE SHARE ANALYSIS OF CLOUD CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 21.CONTACT CENTER ANALYTICS MARKET,BY INDUSTRY VERTICAL,2021(%)
  • FIGURE 22.COMPARATIVE SHARE ANALYSIS OF BFSI CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 23.COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 24.COMPARATIVE SHARE ANALYSIS OF RETAIL AND E-COMMERCE CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 25.COMPARATIVE SHARE ANALYSIS OF GOVERNMENT AND EDUCATION CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 26.COMPARATIVE SHARE ANALYSIS OF IT AND TELECOM CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 27.COMPARATIVE SHARE ANALYSIS OF TRAVEL AND HOSPITALITY CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 28.COMPARATIVE SHARE ANALYSIS OF OTHERS CONTACT CENTER ANALYTICS MARKET,2021-2031(%)
  • FIGURE 29.CONTACT CENTER ANALYTICS MARKET BY REGION,2021
  • FIGURE 30.U.S. CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 31.CANADA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 32.U.K. CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 33.GERMANY CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 34.FRANCE CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 35.ITALY CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 36.SPAIN CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 37.REST OF EUROPE CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 38.CHINA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 39.INDA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 40.JAPAN CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 41.AUSTRALIA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 42.SOUTH KOREA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 43.REST OF ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 44.LATIN AMERICA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 45.MIDDLE EAST CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 46.AFRICA CONTACT CENTER ANALYTICS MARKET,2021-2031($MILLION)
  • FIGURE 47. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 48. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 49. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 50.PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 51.COMPETITIVE DASHBOARD
  • FIGURE 52.COMPETITIVE HEATMAP OF TOP 10 KEY PLAYERS
  • FIGURE 53.ORACLE CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 54.GENESYS.: NET SALES ,($MILLION)
  • FIGURE 55.NICE LTD..: NET SALES ,($MILLION)
  • FIGURE 56.GENPACT LIMITEDS.: NET SALES ,($MILLION)
  • FIGURE 57.MITEL NETWORKS CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 58.SAP.: NET SALES ,($MILLION)
  • FIGURE 59.8X8, INC..: NET SALES ,($MILLION)
  • FIGURE 60.CALLMINER.: NET SALES ,($MILLION)
  • FIGURE 61.AVAYA INC..: NET SALES ,($MILLION)
  • FIGURE 62.TALKDESK, INC..: NET SALES ,($MILLION)