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市場調查報告書

SaaS顧客關係管理(CRM)的全球市場(2021年∼2025年)

Global SaaS Customer Relationship Management (CRM) Market 2021-2025

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 999122
出版日期 內容資訊 英文 120 Pages
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SaaS顧客關係管理(CRM)的全球市場(2021年∼2025年) Global SaaS Customer Relationship Management (CRM) Market 2021-2025
出版日期: 2021年03月26日內容資訊: 英文 120 Pages
簡介

SaaS顧客關係管理(CRM)的市場規模在2021年∼2025年間預計將以約14%的年複合成長率推移,並成長到441億7,000萬美元。

SaaS顧客關係管理(CRM)市場相關之本報告提供整體分析,市場規模與預測,趨勢,涵括成長要素,課題,以及約25位供應商的供應商分析。

市場成長的主要因素有中小企業對SaaS客戶關係管理(CRM)擴大採用以及對雲端基礎產品的擴大採用。尤其是中小企業擴大採用SaaS客戶關係管理(CRM)有望促進市場增長。

本報告提供SaaS顧客關係管理(CRM)市場調查,提供市場概要,市場規模,市場預測,客戶形勢,各終端用戶·各地區的分析,再加上業者情勢和供應商分析等資訊。

目錄

摘要整理

市場形勢

市場規模

  • 市場定義
  • 市場區隔分析
  • 市場規模:2020年
  • 市場預測:從2020年∼2025年的預測

波特的五力分析

各終端用戶市場區隔

  • 市場·市場區隔
  • 各終端用戶比較
  • 零售:市場規模與預測(2020年∼2025年)
  • BFSI:市場規模與預測(2020年∼2025年)
  • 製造業:市場規模與預測(2020年∼2025年)
  • 電信和IT:市場規模與預測(2020年∼2025年)
  • 其他:市場規模與預測(2020年∼2025年)
  • 各終端用戶市場機會

客戶形勢

各地區形勢

  • 各地區市場區隔
  • 各地區比較
  • 北美:市場規模與預測(2020年∼2025年)
  • 歐洲:市場規模與預測(2020年∼2025年)
  • 亞太地區:市場規模與預測(2020年∼2025年)
  • 南美:市場規模與預測(2020年∼2025年)
  • 中東·非洲:市場規模與預測(2020年∼2025年)
  • 主要國家
  • 地區的市場機會
  • 市場促進因素
  • 市場課題
  • 市場趨勢

業者情勢

  • 業者情勢
  • 創造性破壞狀況

供應商分析

  • 交易廠商
  • 供應商的市場定位
  • Adobe Inc.
  • Fujitsu Ltd.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
  • SAP SE
  • SugarCRM Inc.
  • Zendesk Inc.

附錄

目錄
Product Code: IRTNTR70471

Technavio has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by $ 44.17 bn during 2021-2025 decelerating at a CAGR of about 14% during the forecast period. Our report on SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of SaaS CRM by SMEs and the increasing adoption of cloud-based offerings. In addition, increasing adoption of SaaS CRM by SMEs is anticipated to boost the growth of the market as well.

The SaaS customer relationship management (CRM) market analysis include end-user segment and geographic landscape.

Technavio's SaaS customer relationship management (CRM) market is segmented as below:

By End-user

  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Others

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the increasing adoption of SaaS CRM by media sector as one of the prime reasons driving the SaaS customer relationship management (CRM) market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on SaaS customer relationship management (CRM) market covers the following areas:

  • SaaS customer relationship management (CRM) market sizing
  • SaaS customer relationship management (CRM) market forecast
  • SaaS customer relationship management (CRM) market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading SaaS customer relationship management (CRM) market vendors that include Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc.. Also, the SaaS customer relationship management (CRM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • Retail - Market size and forecast 2020-2025
  • BFSI - Market size and forecast 2020-2025
  • Manufacturing - Market size and forecast 2020-2025
  • Telecom and IT - Market size and forecast 2020-2025
  • Others - Market size and forecast 2020-2025
  • Market opportunity by End-user

Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Adobe Inc.
  • Fujitsu Ltd.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
  • SAP SE
  • SugarCRM Inc.
  • Zendesk Inc.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2020 - 2025 ($ billion)
  • 13: Global market: Year-over-year growth 2020 - 2025 (%)
  • 14: Five forces analysis 2020 & 2025
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2020
  • 21: End user - Market share 2020-2025 (%)
  • 22: Comparison by End user
  • 23: Retail - Market size and forecast 2020-2025 ($ billion)
  • 24: Retail - Year-over-year growth 2020-2025 (%)
  • 25: BFSI - Market size and forecast 2020-2025 ($ billion)
  • 26: BFSI - Year-over-year growth 2020-2025 (%)
  • 27: Manufacturing - Market size and forecast 2020-2025 ($ billion)
  • 28: Manufacturing - Year-over-year growth 2020-2025 (%)
  • 29: Telecom and IT - Market size and forecast 2020-2025 ($ billion)
  • 30: Telecom and IT - Year-over-year growth 2020-2025 (%)
  • 31: Others - Market size and forecast 2020-2025 ($ billion)
  • 32: Others - Year-over-year growth 2020-2025 (%)
  • 33: Market opportunity by End user
  • 34: Customer landscape
  • 35: Market share by geography 2020-2025 (%)
  • 36: Geographic comparison
  • 37: North America - Market size and forecast 2020-2025 ($ billion)
  • 38: North America - Year-over-year growth 2020-2025 (%)
  • 39: Europe - Market size and forecast 2020-2025 ($ billion)
  • 40: Europe - Year-over-year growth 2020-2025 (%)
  • 41: APAC - Market size and forecast 2020-2025 ($ billion)
  • 42: APAC - Year-over-year growth 2020-2025 (%)
  • 43: South America - Market size and forecast 2020-2025 ($ billion)
  • 44: South America - Year-over-year growth 2020-2025 (%)
  • 45: MEA - Market size and forecast 2020-2025 ($ billion)
  • 46: MEA - Year-over-year growth 2020-2025 (%)
  • 47: Key leading countries
  • 48: Market opportunity by geography ($ billion)
  • 49: Impact of drivers and challenges
  • 50: Vendor landscape
  • 51: Landscape disruption
  • 52: Industry risks
  • 53: Vendors covered
  • 54: Market positioning of vendors
  • 55: Adobe Inc. - Overview
  • 56: Adobe Inc. - Business segments
  • 57: Adobe Inc. - Key offerings
  • 58: Adobe Inc. - Key customers
  • 59: Adobe Inc. - Segment focus
  • 60: Fujitsu Ltd. - Overview
  • 61: Fujitsu Ltd. - Business segments
  • 62: Fujitsu Ltd. - Key offerings
  • 63: Fujitsu Ltd. - Key customers
  • 64: Fujitsu Ltd. - Segment focus
  • 65: International Business Machines Corp. - Overview
  • 66: International Business Machines Corp. - Business segments
  • 67: International Business Machines Corp. - Key offerings
  • 68: International Business Machines Corp. - Key customers
  • 69: International Business Machines Corp. - Segment focus
  • 70: Microsoft Corp. - Overview
  • 71: Microsoft Corp. - Business segments
  • 72: Microsoft Corp. - Key offerings
  • 73: Microsoft Corp. - Key customers
  • 74: Microsoft Corp. - Segment focus
  • 75: Oracle Corp. - Overview
  • 76: Oracle Corp. - Business segments
  • 77: Oracle Corp. - Key offerings
  • 78: Oracle Corp. - Key customers
  • 79: Oracle Corp. - Segment focus
  • 80: Sage Group Plc - Overview
  • 81: Sage Group Plc - Business segments
  • 82: Sage Group Plc - Key offerings
  • 83: Sage Group Plc - Key customers
  • 84: Sage Group Plc - Segment focus
  • 85: Salesforce.com Inc. - Overview
  • 86: Salesforce.com Inc. - Business segments
  • 87: Salesforce.com Inc. - Key offerings
  • 88: Salesforce.com Inc. - Key customers
  • 89: Salesforce.com Inc. - Segment focus
  • 90: SAP SE - Overview
  • 91: SAP SE - Business segments
  • 92: SAP SE - Key offerings
  • 93: SAP SE - Key customers
  • 94: SAP SE - Segment focus
  • 95: SugarCRM Inc. - Overview
  • 96: SugarCRM Inc. - Product and service
  • 97: SugarCRM Inc. - Key offerings
  • 98: SugarCRM Inc. - Key customers
  • 99: SugarCRM Inc. - Segment focus
  • 100: Zendesk Inc. - Overview
  • 101: Zendesk Inc. - Business segments
  • 102: Zendesk Inc. - Key offerings
  • 103: Zendesk Inc. - Key customers
  • 104: Zendesk Inc. - Segment focus
  • 105: Currency conversion rates for US$
  • 106: Research Methodology
  • 107: Validation techniques employed for market sizing
  • 108: Information sources
  • 109: List of abbreviations