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市場調查報告書
商品編碼
1363479

呼叫中心人工智慧市場規模、佔有率、趨勢分析報告：按組件、按用途、按部署、按公司規模、按行業、按通路、按地區、細分趨勢，2023-2030

Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application, By Deployment, By Enterprise Size, By Industry, By Channel, By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10個工作天內

價格

呼叫中心人工智慧市場成長與趨勢：

Grand View Research, Inc. 的一項新研究顯示，到 2030 年，全球呼叫中心人工智慧市場規模預計將達到 70.8 億美元。

預計 2023 年至 2030 年年複合成長率為 23.1%。隨著人工智慧 (AI) 的最新進展，企業正在利用該技術實現客戶服務功能，將服務從電子郵件和訊息轉移到人工智慧驅動的聊天機器人，以改善客戶體驗和參與度。智慧虛擬助理 (IVA) 和聊天機器人等人工智慧技術可以為潛在客戶提供折扣和優惠券機會，讓銷售負責人能夠提供對達成交易至關重要的個人風格。

同樣，人工智慧可以為呼叫中心負責人提供有關客戶的歷史資料和見解，使他們能夠提供有價值的追加銷售和交叉銷售機會。例如，2023年6月，銷售和設計家具、廚具和家居產品的瑞典跨國公司Inter IKEA Systems BV將提供培訓，將其呼叫中心員工轉變為室內設計顧問。該公司還建造了一個名為「Billy」的機器人，該機器人採用人工智慧技術來提供常規客戶服務。

呼叫中心採用混合業務模式提供了充滿希望的市場成長機會。混合模式預計將促進自助服務和業務自動化。支援人工智慧的聊天機器人的引入可以幫助客戶回答簡單的問題和常見問題解答，使人工客服人員能夠處理更複雜的問題，並幫助聯絡中心提供以客戶為中心的業務方法。 COVID-19 的出現迫使企業採用人工智慧驅動的混合生態系統，該系統的有效性預計將在預測期內提供有希望的成長機會。

客服人員可以在所有管道中使用整合的人工智慧和機器人，創造真正的全通路、人工智慧驅動的呼叫中心。人工智慧軟體可以減少等待時間、改善客戶服務並提高客戶滿意度。呼叫中心人工智慧產業的主要競爭正在透過與其他組織合作來改善客戶服務以保持競爭力。

例如，2021 年 3 月，Jio Haptik Technologies Limited 宣布與 Zendesk 合作，Zendesk 是著名的服務導向 CRM 公司之一，致力於開發改善客戶關係的軟體。透過這項配合措施，Jio Haptik Technologies Limited 將透過將人工智慧驅動的自動化與人力結合來改變客戶體驗。對於使用 Zendesk 的企業，Jio Haptik Technologies Limited 成為客戶服務的第一線，自動執行日常聯絡方式並減少回應時間。

北美擁有最大的市場佔有率，預計在整個預測期內將保持其主導地位。快速的技術進步、全球供應商在市場上的存在以及該地區人工智慧解決方案的日益採用是推動市場成長的要素。由於呼叫中心解決方案（包括分析和報告、客戶路由以及雲端和遠端中心）的不斷技術進步，亞太地區正在經歷快速成長。中國、印度和日本等國家將透過減少企業營運支出以及增加對語音分析和語音辨識技術的投資來推動呼叫中心業務轉型的要求。

呼叫中心人工智慧市場報告亮點

  • 由於呼叫中心人工智慧技術的早期採用，北美預計將佔據最高的市場佔有率。智慧型手機的普及和呼叫中心技術的進步正在推動全部區域的採用。
  • BFSI 產業處於提供人工智慧應用程式的前沿。該行業正在開拓使用人工智慧智慧聊天機器人來重新定義客戶體驗。這些聊天機器人與客戶合作，並提供一個介面來自動執行多個後端任務。
  • 由於全球智慧型手機用戶的普及不斷提高，預計電話領域將在預測期內佔據最大的市場規模。大多數消費者更喜歡這種模式，因為它提供了更好的用戶體驗。
  • 由於新冠肺炎 (COVID-19) 疫情的爆發，無論哪個地區或國家，通話量都在迅速增加。近年來，旅遊和醫療保健資訊中心的呼叫量顯著增加。

目錄

第1章 調查方法和範圍

第2章 執行摘要

第3章 市場變數、趨勢和範圍

  • 市場體系
  • 產業價值鏈分析
  • 呼叫中心人工智慧市場 – 市場動態
    • 市場促進因素分析
    • 市場抑制因素分析
    • 產業挑戰
  • 商業環境工具分析：呼叫中心AI市場
    • 波特五力分析
    • PESTLE分析
  • 經濟大趨勢分析

第4章 呼叫中心人工智慧市場：按組成部分的估計和趨勢分析

  • 呼叫中心人工智慧市場，按組成部分：要點
  • 呼叫中心人工智慧市場：2022 年和 2030 年組件變化分析
  • 解決方案
  • 服務

第5章 呼叫中心人工智慧市場：按用途估算與趨勢分析

  • 按用途的呼叫中心人工智慧市場：要點
  • 呼叫中心人工智慧市場：2022 年和 2030 年用途變化分析
  • 預測呼叫路由
  • 旅程編排
  • 品管
  • 情緒分析
  • 員工管理和高階排班
  • 其他

第6章 呼叫中心人工智慧市場：發展預測及趨勢分析

  • 呼叫中心人工智慧市場的部署：重點
  • 呼叫中心人工智慧市場：2022 年和 2030 年演進變化分析
  • 雲
  • 本地

第7章 呼叫中心人工智慧市場：依公司規模估算與趨勢分析

  • 按公司規模分類的呼叫中心人工智慧市場：要點
  • 呼叫中心人工智慧市場：2022 年和 2030 年公司規模變化分析
  • 中小企業
  • 主要企業

第8章 呼叫中心人工智慧市場：產業預測與趨勢分析

  • 呼叫中心人工智慧市場（按行業）：要點
  • 呼叫中心人工智慧市場：2022年和2030年產業變化分析
  • BFSI
  • 資訊科技和通訊
  • 衛生保健
  • 零售
  • 能源和公共
  • 旅遊和招待
  • 其他

第9章 呼叫中心人工智慧市場：通路估算與趨勢分析

  • 呼叫中心人工智慧市場（按通路）：重點
  • 呼叫中心人工智慧市場：2022 年和 2030 年通路變化分析
  • 電話
  • 社群媒體
  • 聊天
  • 電子郵件或簡訊
  • 網站

第10章 呼叫中心人工智慧市場：區域估算與趨勢分析

  • 呼叫中心人工智慧市場：2022 年和 2030 年區域變化分析
  • 北美洲
    • 2017-2030 年市場估計與預測
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 2017-2030 年市場估計與預測
    • 德國
    • 英國
    • 法國
  • 亞太地區
    • 2017-2030 年市場估計與預測
    • 中國
    • 日本
    • 印度
  • 中美洲和南美洲
    • 2017-2030 年市場估計與預測
    • 巴西
  • 中東和非洲
    • 2017-2030 年市場估計與預測

第11章競爭形勢

  • 公司分類
  • 公司市場地位
  • 2022 年公司市場佔有率分析
  • 企業熱力圖分析
  • 策略規劃
  • 公司簡介/名單
    • IBM
    • NICE
    • ZENDESK
    • BRIGHT PATTERN
    • SMARTACTION LLC
    • ARTIFICIAL SOLUTIONS
    • SAP
    • ORACLE
    • AVAYA INC.
    • JIO HAPTIK TECHNOLOGIES LIMITED
Product Code: GVR-4-68039-957-9

Call Center AI Market Growth & Trends:

The global call center AI market size is expected to reach USD 7.08 billion by 2030, according to a new study by Grand View Research, Inc.. It is expected to expand at a CAGR of 23.1% from 2023 to 2030. With recent advances in artificial intelligence (AI), companies are using this technology in their customer service function, shifting their services from email or messaging to AI-powered chatbots to improve customer experience and engagement. AI technologies, such as intelligent virtual assistants (IVAs) and chatbots, can engage prospects with savings or coupon opportunities, permitting human sales representatives to offer that all-important personal touch to close the deal.

Similarly, AI can provide historical data and insights about a customer to call center agents, allowing them to offer valuable up-selling and cross-selling opportunities. For instance, in June 2023, Inter IKEA Systems B.V., a Swedish multinational company that sells and designs furniture, kitchen appliances, home accessories, and others, initiated the training of its call center employees to transform them into interior design advisors. The company further built an artificial intelligence technology-enabled bot named Billie for regular customer services.

The adoption of hybrid business models by call centers offers promising market growth opportunities. Hybrid models are expected to facilitate self-service and automation of business practices. The implementation of AI-enabled chatbots aids in dealing with simple customer questions and FAQs, thus freeing human agents to engage in more complex problems, enabling contact centers to offer a customer-centric approach and improve operations. The onset of COVID-19 forced companies to deploy AI-enabled hybrid ecosystems, and the system's effectiveness is expected to offer promising growth opportunities over the forecast period.

Agents can use AI and bots integrated across all channels and create a genuinely omnichannel AI-powered call center. AI software can reduce waiting time, improve customer service, and increase customer satisfaction. Key competitors in the call center AI industry are improving customer service by collaborating with other organizations to stay competitive.

For instance, in March 2021, Jio Haptik Technologies Limited announced a collaboration with Zendesk, one of the prominent companies dealing in service-oriented CRM that creates software to improve customer relationships. Through this initiative, Jio Haptik Technologies Limited will transform its customer experience by combining AI-powered automation with human labor. For companies using Zendesk, Jio Haptik Technologies Limited will serve as the frontline of customer service, automating routine inquiries and reducing response time.

North America is expected to have the largest market share and maintain its dominance throughout the forecast period. Rapid technological advancements, the presence of global vendors in the market, and the region's increasing adoption of AI solutions are some factors driving market growth. The Asia-Pacific region is growing rapidly due to constant technological advancements in call center solutions, such as analytics and reporting, customer routing, and cloud & remote-based centers. Countries like China, India, and Japan will drive the requirement for transformation in call center operations due to reduced enterprises' operational expenditure and raised investments in speech analytics and voice recognition technologies.

Call Center AI Market Report Highlights:

  • North America is expected to account for the highest share in the market due to the region's early adoption of call center AI technologies. Increasing smartphone adoption and technological advances in call centers are fueling adoption across the region
  • The BFSI industry is at the forefront of delivering AI-enabled applications. The sector is pioneering the use of AI-enabled intelligent chatbots and redefining the customer experience. These chatbots work with their customers to provide an interface to automate multiple back-end tasks
  • Due to the increasing penetration of smartphone users worldwide, the phone segment is expected to hold the largest market size during the forecast period. Majority of the consumers prefer this mode because it provides a better user experience
  • The COVID-19 pandemic has resulted in an exponential increase in call volumes across regions and countries. Call volumes at centers that provide travel and healthcare information have increased significantly in the past few years

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Research Methodology
  • 1.2. Research Scope and Assumptions
  • 1.3. Information Procurement
    • 1.3.1. Purchased Database
    • 1.3.2. Gvr's Internal Database
    • 1.3.3. Secondary Sources & Third-Party Perspectives
    • 1.3.4. Primary Research
  • 1.4. Information Analysis
    • 1.4.1. Data Analysis Models
  • 1.5. Market Formulation & Data Visualization
  • 1.6. Data Validation & Publishing

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segmental Outlook
  • 2.3. Competitive Insights

Chapter 3. Market Variables, Trends, and Scope

  • 3.1. Market Lineage
  • 3.2. Industry Value Chain Analysis
  • 3.3. Call Center AI Market - Market Dynamics
    • 3.3.1. Market Driver Analysis
      • 3.3.1.1. Increasing Penetration Of Social Media Platforms
      • 3.3.1.2. Increasing Deployment Of Ai Solutions By Organizations For Seamless Business Operation
    • 3.3.2. Market Restraint Analysis
      • 3.3.2.1. Risk Of Data Loss
    • 3.3.3. Industry Challenges
  • 3.4. Business Environmental Tools Analysis: Call Center AI Market
    • 3.6.1. porter's Five Forces Analysis
      • 3.6.1.1. Bargaining Power Of Suppliers
      • 3.6.1.2. Bargaining Power Of Buyers
      • 3.6.1.3. Threat Of Substitution
      • 3.6.1.4. Threat Of New Entrants
      • 3.6.1.5. Competitive Rivalry
    • 3.6.2. Pestle Analysis
      • 3.6.2.1. Political Landscape
      • 3.6.2.2. Economic Landscape
      • 3.6.2.3. Social Landscape
      • 3.6.2.4. Technology Landscape
      • 3.6.2.5. Environmental Landscape
      • 3.6.2.6. Legal Landscape
  • 3.7. Economic Mega Trend Analysis

Chapter 4. Call Center AI Market: Component Estimates & Trend Analysis

  • 4.1. Call Center AI Market, by Component: Key Takeaways
  • 4.2. Call Center AI Market: Component Movement Analysis, 2022 & 2030
  • 4.3. Solution
    • 4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 4.4.2. Professional Services
      • 4.4.2.1. Training And Consulting
      • 4.4.2.2. System Integration And Implementations
      • 4.4.2.3. Support And Maintenance
    • 4.4.3. Managed Services

Chapter 5. Call Center AI Market: Application Estimates & Trend Analysis

  • 5.1. Call Center AI Market, by Application: Key Takeaways
  • 5.2. Call Center AI Market: Application Movement Analysis, 2022 & 2030
  • 5.3. Predictive Call Routing
    • 5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.4. Journey Orchestration
    • 5.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.5. Quality Management
    • 5.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.6. Sentiment Analysis
    • 5.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.7. Workforce Management & Advanced Scheduling
    • 5.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 6. Call Center Ai Market: Deployment Estimates & Trend Analysis

  • 6.1. Call Center Ai Market, By Deployment: Key Takeaways
  • 6.2. Call Center Ai Market: Deployment Movement Analysis, 2022 & 2030
  • 6.3. Cloud
    • 6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 6.4. On-Premises
    • 6.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 7. Call Center AI Market: Enterprise Size Estimates & Trend Analysis

  • 7.1. Call Center AI Market, by Enterprise Size: Key Takeaways
  • 7.2. Call Center AI Market: Enterprise Size Movement Analysis, 2022 & 2030
  • 7.3. Small & Medium Size Enterprise
    • 7.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 7.4. Large Enterprise
    • 7.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 8. Call Center AI Market: Industry Estimates & Trend Analysis

  • 8.1. Call Center AI Market, by Industry: Key Takeaways
  • 8.2. Call Center AI Market: Industry Movement Analysis, 2022 & 2030
  • 8.3. BFSI
    • 8.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.4. It & Telecommunciation
    • 8.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.5. Healthcare
    • 8.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.6. Retail
    • 8.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.7. Energy & Utilities
    • 8.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.8. Travels & Hospitality
    • 8.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.9. Others
    • 8.9.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 9. Call Center Ai Market: Channel Estimates & Trend Analysis

  • 9.1. Call Center Ai Market, By Channel: Key Takeaways
  • 9.2. Call Center Ai Market: Channel Movement Analysis, 2022 & 2030
  • 9.3. Phone
    • 9.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4. Social Media
    • 9.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.5. Chat
    • 9.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.6. Email Or Text
    • 9.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.7. Website
    • 9.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 10. Call Center AI Market: Regional Estimates & Trend Analysis

  • 10.1. Call Center AI Market: Regional Movement Analysis, 2022 & 2030
  • 10.2. North America
    • 10.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.2.2. U.S.
      • 10.2.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
    • 10.2.3. Canada
      • 10.2.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.2.4. Mexico
      • 10.2.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 10.3. Europe
    • 10.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.3.2. Germany
      • 10.3.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.3.3. U.K.
      • 10.3.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.3.4. France
      • 10.3.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 10.4. Asia Pacific
    • 10.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.4.2. China
      • 10.4.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.4.3. Japan
      • 10.4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.4.4. India
      • 10.4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 10.5. Central & South America
    • 10.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.5.2. Brazil
      • 10.5.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  • 10.6. Middle East & Africa
    • 10.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 11. Competitive Landscape

  • 11.1. Company Categorization
  • 11.2. Company Market Positioning
  • 11.3. Company Market Share Analysis, 2022
  • 11.4. Company Heat Map Analysis
  • 11.5. Strategy Mapping
  • 11.6. Company Profiles/Listing
    • 11.6.1. IBM
      • 11.6.1.1. Overview
      • 11.6.1.2. Financial Performance
      • 11.6.1.3. Product Benchmarking
      • 11.6.1.4. Strategic Initiatives
    • 11.6.2. NICE
      • 11.6.2.1. Overview
      • 11.6.2.2. Financial Performance
      • 11.6.2.3. Product Benchmarking
      • 11.6.2.4. Strategic Initiatives
    • 11.6.3. ZENDESK
      • 11.6.3.1. Overview
      • 11.6.3.2. Financial Performance
      • 11.6.3.3. Product Benchmarking
      • 11.6.3.4. Strategic Initiatives
    • 11.6.4. BRIGHT PATTERN
      • 11.6.4.1. Overview
      • 11.6.4.2. Financial Performance
      • 11.6.4.3. Product Benchmarking
      • 11.6.4.4. Strategic Initiatives
    • 11.6.5. SMARTACTION LLC
      • 11.6.5.1. Overview
      • 11.6.5.2. Financial Performance
      • 11.6.5.3. Product Benchmarking
      • 11.6.5.4. Strategic Initiatives
    • 11.6.6. ARTIFICIAL SOLUTIONS
      • 11.6.6.1. Overview
      • 11.6.6.2. Financial Performance
      • 11.6.6.3. Product Benchmarking
      • 11.6.6.4. Strategic Initiatives
    • 11.6.7. SAP
      • 11.6.7.1. Overview
      • 11.6.7.2. Financial Performance
      • 11.6.7.3. Product Benchmarking
      • 11.6.7.4. Strategic Initiatives
    • 11.6.8. ORACLE
      • 11.6.8.1. Overview
      • 11.6.8.2. Financial Performance
      • 11.6.8.3. Product Benchmarking
      • 11.6.8.4. Strategic Initiatives
    • 11.6.9. AVAYA INC.
      • 11.6.9.1. Overview
      • 11.6.9.2. Financial Performance
      • 11.6.9.3. Product Benchmarking
      • 11.6.9.4. Strategic Initiatives
    • 11.6.10. JIO HAPTIK TECHNOLOGIES LIMITED
      • 11.6.10.1. Overview
      • 11.6.10.2. Financial Performance
      • 11.6.10.3. Product Benchmarking
      • 11.6.10.4. Strategic Initiatives

List of Tables

  • TABLE 1 Call Center AI market outlook - Industry snapshot & key buying criteria
  • TABLE 2 Global Call Center AI market, 2017-2030 (USD Million)
  • TABLE 3 Global Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 4 Global Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 5 Global Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 6 Global Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 7 Global Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 8 Global Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 9 North America Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 10 North America Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 11 North America Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 12 North America Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 13 North America Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 14 North America Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 15 U.S. Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 16 U.S. Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 17 U.S. Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 18 U.S. Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 19 U.S. Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 20 U.S. Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 21 Canada Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 22 Canada Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 23 Canada Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 24 Canada Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 25 Canada Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 26 Canada Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 27 Mexico Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 28 Mexico Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 29 Mexico Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 30 Mexico Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 31 Mexico Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 32 Mexico Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 33 Europe Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 34 Europe Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 35 Europe Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 36 Europe Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 37 Europe Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 38 Europe Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 39 U.K. Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 40 U.K. Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 41 U.K. Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 42 U.K. Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 43 U.K. Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 44 U.K. Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 45 Germany Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 46 Germany Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 47 Germany Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 48 Germany Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 49 Germany Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 50 Germany Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 51 France Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 52 France Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 53 France Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 54 France Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 55 France Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 56 France Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 57 Asia Pacific Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 58 Asia Pacific Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 59 Asia Pacific Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 60 Asia Pacific Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 61 Asia Pacific Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 62 Asia Pacific Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 63 China Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 64 China Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 65 China Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 66 China Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 67 China Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 68 China Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 69 Japan Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 70 Japan Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 71 Japan Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 72 Japan Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 73 Japan Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 74 Japan Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 75 India Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 76 India Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 77 India Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 78 India Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 79 India Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 80 India Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 81 Central & South America Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 82 Central & South America Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 83 Central & South America Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 84 Central & South America Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 85 Central & South America Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 86 Central & South America Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 87 Brazil Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 88 Brazil Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 89 Brazil Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 90 Brazil Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 91 Brazil Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 92 Brazil Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 93 MEA Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 94 MEA Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 95 MEA Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 96 MEA Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 97 MEA Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 98 MEA Call Center AI market, by channel, 2017 - 2030 (USD Million)

List of Figures

  • FIG. 1 Market segmentation & scope
  • FIG. 2 Penetration & growth prospect mapping
  • FIG. 3 Call Center AI Market - Value chain analysis
  • FIG. 4 Call Center AI market dynamics
  • FIG. 5 Porter's five forces analysis
  • FIG. 6 Call Center AI Market- PEST analysis
  • FIG. 7 Call Center AI market share by component, 2022 & 2030
  • FIG. 8 Call Center AI market share by application, 2022 & 2030
  • FIG. 9 Call Center AI market share by deployment, 2022 & 2030
  • FIG. 10 Call Center AI market share by enterprise size, 2022 & 2030
  • FIG. 11 Call Center AI market share by industry, 2022 & 2030
  • FIG. 12 Call Center AI market share by channel, 2022 & 2030
  • FIG. 13 Regional marketplace: Key takeaways
  • FIG. 14 Regional outlook, 2022 & 2030