市場調查報告書
商品編碼
1385344
勞動力管理 (WFM) 軟體市場規模 - 按軟體類型(勞動力調度和最佳化、考勤管理、員工績效管理、勞動力分析)、部署模型、最終用戶和全球預測,2023-2032 年Workforce Management (WFM) Software Market Size-By Software Type (Workforce Scheduling and Optimization, Time and Attendance Management, Employee Performance Management, Workforce Analytics), Deployment Model, End-user & Global Forecast, 2023-2032 |
從 2023 年到 2032 年,全球勞動力管理 (WFM) 軟體市場規模預計將實現超過 8% 的CAGR,原因是資料分析和報告在組織中的重要性日益提高,以支持數據驅動的決策,從而提供更好的資源分配和最佳化。
對提高營運效率的日益關注也迫使企業部署 WFM 軟體來自動化和最佳化與勞動力相關的流程。例如,2023 年 4 月,領先的客戶體驗 (CX) 技術供應商 TTEC Holdings 宣布推出 TTEC Digital 針對 Microsoft Dynamics 365 客戶服務的勞動力管理 (WFM) 適配器,以即時了解勞動力績效。遵守勞動法規和勞動力相關法律的重要性日益增加,也推動了對 WFM 軟體的需求,以幫助組織遵守不斷變化的法規,同時限制法律問題和處罰的風險。
整個 WFM 軟體產業根據軟體類型、部署模型以及最終用戶和地區進行細分。
就軟體類型而言,勞動力調度和最佳化領域的市場規模從 2023 年到 2032 年可能會出現健康的CAGR。這種成長可歸因於組織越來越注重平衡營運需求、合規性要求以及員工偏好,以促進充分最佳化和滿意的員工隊伍。 WFM 軟體可確保策略性的勞動力規劃,因為它提供了對長期人員配置需求和趨勢的洞察。調度過程的自動化可以減少手動調度所需的時間和精力,也將有利於該細分市場的成長。
根據最終用途,醫療保健領域的勞動力管理軟體市場規模預計將擴大到 2032 年。醫療保健組織嚴格遵守嚴格的勞動法規,包括加班規則、最長工作時間和休息時間,正在推動這一成長。偏好WFM軟體來自動化調度流程。該軟體還有助於根據患者需求、員工可用性以及法規遵循創建最佳化的員工時間表。
從地區來看,由於雲端運算、行動連接和物聯網等新技術的快速採用,預計 2023 年至 2032 年亞太地區 WFM 軟體產業規模將出現顯著的CAGR。遠端和行動工作安排的激增也推動了對該地區支援行動勞動力管理的 WFM 解決方案的需求增加。根據人力資源解決方案公司 Aon 的一項調查,截至 2022 年 8 月,近 9% 的印度企業完全採用遠距辦公。
Global Workforce Management (WFM) Software Market size is poised to record over 8% CAGR from 2023-2032, due to the rising importance of data analytics and reporting in organizations for enabling data-driven decision-making to offer better resource allocation and optimization.
The growing focus on improving operational efficiency is also compelling businesses to deploy WFM software to automate and optimize workforce-related processes. For instance, in April 2023, leading customer experience (CX) technology provider TTEC Holdings announced the launch of Workforce Management (WFM) Adapter by TTEC Digital for Microsoft Dynamics 365 Customer Service to render real-time visibility into workforce performance. The increasing criticality of complying with labor regulations and workforce-related laws is also pushing the demand for WFM software to assist organizations in staying compliant with the changing regulations whilst limiting the risk of legal issues and penalties.
The overall WFM software industry is segmented based on software type, deployment model, and end-user, and region.
In terms of software type, the market size from the workforce scheduling and optimization segment may observe healthy CAGR from 2023-2032. The growth can be attributed to the rising focus of organizations on balancing operational needs, compliance requirements as well as employee preferences to facilitate well-optimized and satisfied workforce. WFM software ensures strategic workforce planning as it provides insights into long-term staffing needs and trends. Automation of the scheduling process for reducing the time and effort required in manual scheduling will also prove favorable for the segment growth.
On the basis of end-use, the workforce management software market size from the healthcare segment is expected to expand up to 2032. The strong adherence of healthcare organizations to strict labor regulations, including overtime rules, maximum working hours, and break times is driving the preference for WFM software to automate the scheduling processes. The software also assists in creating optimized staff schedules based on patient demand, staff availability as well as regulatory compliance.
Regionally, the Asia Pacific WFM software industry size is projected to accrue notable CAGR from 2023 to 2032 due to the rapid adoption new technologies, such as cloud computing, mobile connectivity, and IoT. The surge in remote and mobile work arrangements is also driving the increased demand for WFM solutions for support mobile workforce management in the region. As per a survey by HR solutions firm Aon, nearly 9% of corporate India was functionally fully remotely as of August 2022.