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1352162

全球工作流程管理系統市場 - 2023-2030

Global Workflow Management Systems Market - 2023-2030

出版日期: 2023年09月27日 | 出版商:

DataM Intelligence | 英文 186 Pages | 商品交期: 約2個工作天內

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簡介目錄

概述

全球工作流程管理系統市場在 2022 年達到 95 億美元，預計到 2030 年將達到 928 億美元，2023-2030 年預測期間複合年成長率為 26.4%。

各行業的組織正在實施數位轉型舉措，以簡化流程並提高生產力。透過簡化和自動化流程、減少員工參與的需要並提高生產力，工作流程管理解決方案在這一演變中發揮了重要作用。由於其適應性、可擴展性和經濟性，基於雲端的工作流程管理系統解決方案已經變得相當流行。企業正在利用基於雲端的工作流程管理解決方案，以便利用遠端存取、自動升級和降低基礎設施成本的優勢。

例如，2023 年9 月18 日，全球最大的IT 基礎設施服務供應商國際商業機器公司(IBM) 擴大了與BreadTalk Group 的現有合作夥伴關係，以增強公司的基礎設施和可擴展性，此次合作涉及部署集中式IT 基礎設施控制點對於 BreadTalk Group，利用 AWS 雲端服務簡化各個業務領域的營運，包括在不同雲端平台和本地環境上運行的各種應用程式。

北美是全球工作流程管理系統市場不斷成長的地區之一，佔市場佔有率超過 2/5，該地區的企業正在積極投資數位轉型計畫以保持競爭力。工作流程管理系統在流程自動化和最佳化營運方面發揮著至關重要的作用，這使其成為該地區數位轉型策略的基本組成部分。

動力學

提高工業 4.o 的採用率

物聯網感測器、人工智慧和自動化等工業 4.0 技術最佳化了工作流程管理，從而提高了效率和生產力。即時資料和自動化減少了手動任務和錯誤，從而更快、更準確地做出決策。工業 4.0 技術幫助製造商和企業降低營運成本。例如，預測性維護可最大限度地減少停機時間並延長設備的使用壽命，從而節省成本。

根據《2023 年今日製造》的消息，製造企業正在採用數位技術來保持競爭力並為未來做好準備。疫情的後果和工業 4.0 的出現鼓勵了該行業採用技術。企業資源規劃系統的自動化簡化了經銷商和客戶網路、會計和財務流程，減少了錯誤並改善了供應鏈管理。

公司間的合作推動市場發展

企業經常使用多種軟體應用程式來實現不同的功能。勞動力管理系統供應商和其他軟體供應商之間的合作可以實現無縫整合，這對於尋求統一解決方案的企業特別有吸引力。與行業專家和顧問合作的勞動力管理系統提供者可以提供符合特定行業的具體要求和法規的解決方案。這種合作可以產生針對特定產業的勞動力管理系統版本。

例如，2023 年 9 月 4 日，印度著名的快遞物流和供應鏈解決方案提供商 Gati Limited 與領先的數位轉型和諮詢服務提供商 Tech Mahindra 聯手創建了 Gati 企業管理系統 (GEMS) 2.0，協作旨在增強客戶體驗，提供現代化且技術驅動的介面，提高營運效率並實現更好的工作流程管理系統。

技術進步推動市場發展

將人工智慧和機器學習整合到智慧自動化系統、預測分析和決策支援中，透過自動化重複任務來提供數據驅動的見解，從而提高工作流程的效率和準確性。隨著遠端工作和行動工作技術的興起，工作流程管理系統適應支援並確保從智慧型手機和平板電腦管理和存取工作流程。

例如，2022 年12 月1 日，Salesforce, Inc., Inc. 推出了一個自動化捆綁包，以幫助公司加速工作流程編排和自動化，同時降低成本，該捆綁包允許組織自動執行各種任務和流程，包括涉及文件、使用無程式碼功能的圖像、現代應用程式和遺留系統。自動化對於企業來說變得越來越重要，因為它透過消除重複性任務來提高生產力，從而實現更有效率、更具成本效益的營運。

工作流程系統複雜且不相容

實施工作流程管理系統是一個複雜且耗時的過程，通常需要大量規劃、客製化以及與現有系統的整合，這種複雜性可能會導致延遲並增加實施成本。為了滿足特定的業務需求，工作流程管理系統可能需要廣泛的客製化。客製化開發可能會很昂貴，持續的維護和更新也可能會產生額外的成本。

員工可能會抵制採用新的工作流程管理系統，特別是如果它們破壞了既定的工作流程。克服這種阻力並確保用戶採用可能是一個挑戰。將工作流程管理系統與其他軟體應用程式和資料庫整合可能具有挑戰性。可能會出現不相容問題，導致資料傳輸問題並降低系統效率。

Overview

Global Workflow Management Systems Market reached US$ 9.5 billion in 2022 and is expected to reach US$ 92.8 billion by 2030, growing with a CAGR of 26.4% during the forecast period 2023-2030.

Organizations across various industries are undergoing digital transformation initiatives to streamline processes and enhance productivity. By streamlining and automating processes, reducing the need for employee involvement and increasing productivity, workflow management solutions play a significant part in this evolution. Due to its adaptability, scalability and affordability, cloud-based workflow management system solutions have become quite popular. Businesses are utilizing cloud-based workflow management solutions in order in order to take benefit of the advantages of remote access, automatic upgrades and lower infrastructure costs.

For instance, on 18 September 2023, International Business Machines (IBM), the world's largest IT infrastructure services provider, expanded its existing partnership with BreadTalk Group to enhance the firm's infrastructure and scalability and this collaboration involves the deployment of a centralized IT infrastructure control point for BreadTalk Group, utilizing AWS cloud services to streamline operations across various business areas, including diverse applications running on different cloud platforms and on-premises environments.

North America is among the growing regions in the global workflow management systems market covering more than 2/5th of the market and the businesses in the region are actively investing in digital transformation initiatives to stay competitive. Workflow management systems play a crucial role in automating processes and optimizing operations which makes them a fundamental component of digital transformation strategies within the region.

Dynamics

Increasing Adoption of Industries 4.o

Industry 4.0 technologies, such as IoT sensors, AI and automation optimize workflow management, leading to improved efficiency and productivity. Real-time data and automation reduce manual tasks and errors, allowing for faster and more accurate decision-making. Industry 4.0 technologies help manufacturers and businesses reduce operational costs. For example, predictive maintenance minimizes downtime and extends the lifespan of equipment, resulting in cost savings.

According to news from Manufacturing Today in 2023, manufacturing companies are embracing digital technologies to stay competitive and future-ready. The pandemic's aftermath and the emergence of Industry 4.0 have encouraged the adoption of technology in the sector. Automation in enterprise resource planning systems streamlines distributor and customer networks, accounting and financial processes, reducing errors and improving supply chain management.

Collaboration Between Companies Boosts the Market

Enterprises often use a variety of software applications for different functions. Collaborations between workforce management systems providers and other software vendors results in seamless integrations and this is particularly appealing to businesses seeking unified solutions. Workforce management systems providers that collaborate with industry experts and consultants can offer solutions that are well-aligned with the specific requirements and regulations of particular industries. Such collaborations can lead to industry-specific versions of workforce management systems.

For instance, on 4 September 2023, Gati Limited, a prominent express logistics and supply chain solutions provider in India, joined forces with Tech Mahindra, a leading digital transformation and consulting services provider, to create Gati Enterprise Management System (GEMS) 2.0 and this collaboration aims to enhance customer experiences, provide a modern and tech-driven interface, boost operational efficiency and for achieving better workflow management systems.

Technology Advancement Boosts the Market

The integration of AI and machine learning for intelligent automation systems, predictive analytics and decision support, enhances the efficiency and accuracy of the workflow by automating the repetitive task that provides data-driven insights. With the rise in the technology of remote work and mobile work the workflow management systems adapts the support and ensures workflow to be managed and accessed from smartphones and tablets.

For instance, on 1 December 2022, Salesforce, Inc., Inc. introduced an automation bundle to help companies accelerate workflow orchestration and automation while reducing costs and this bundle allows organizations to automate a wide range of tasks and processes, including those involving documents, images, modern apps and legacy systems, using no-code capabilities. Automation is becoming increasingly crucial for businesses as it enhances productivity by eliminating repetitive tasks, leading to more efficient and cost-effective operations.

Complex Workflow System and Incompatibility

Implementing a workflow management system is a complex and time-consuming process that often requires significant planning, customization and integration with existing systems and this complexity can lead to delays and increased implementation costs. To meet specific business needs, workflow management systems may require extensive customization. Custom development can be expensive and ongoing maintenance and updates may also incur additional costs.

Employees may resist adopting new workflow management systems, especially if they disrupt established work routines. Overcoming this resistance and ensuring user adoption can be a challenge. Integrating a workflow management system with other software applications and databases can be challenging. Incompatibility issues may arise, leading to data transfer problems and reduced system efficiency.

Segment Analysis

The global workflow management systems market is segmented based on software, service, deployment, end-user and region.

Deployment of Cloud Boosts the Growth of the Market

Cloud-based workflow management systems easily scale up or down based on an organization's needs and this flexibility is crucial for growing businesses or those with fluctuating workloads. Cloud-based workflow management systems often follow a subscription-based pricing model, eliminating the need for significant upfront capital investment, this cost-effective approach appeals to many businesses. Users can access cloud-based workflow management systems from anywhere with an internet connection, this is especially valuable for organizations with remote or distributed teams.

For instance, on 6 September 2023, Peloton announced that its Peloton Platform, a Microsoft solution hosted on Microsoft Azure, is now operational from the Microsoft Australia East data center region and this move allows Peloton to offer its data management software solutions for the energy industry with improved user experience, interfaces and system performance. The Peloton Platform includes solutions for well data lifecycle management, integrity and reliability data management, production and operations data lifecycle management and land data management.

Geographical Penetration

Rising Adoption of Remote Work and Collaboration Boosts the Market

Asia-Pacific is among the growing regions in the global workflow management systems market covering more than 1/3rd of the market and many countries in the region, including China and India, are experiencing rapid economic growth and this growth necessitates more efficient business operations, which can be achieved through workflow automation.

The rise of remote work and the need for seamless collaboration across distributed teams have accelerated the adoption of workflow management systems, these systems facilitate remote task assignment, tracking and collaboration.

According to the paper published in Research Gate, in 2023, authors propose a modularized distributed workflow management system designed to address the challenges of multi-tenancy and high availability in the context of cloud-based workflow management systems. The primary goal is to provide non-functional guarantees for customized business processes, particularly for massive enterprises dealing with big data and a large number of users and concurrent requests.

Competitive Landscape

The major global players in the market include International Business Machines Corporation, Zoho Corporation Pvt. Ltd., Salesforce, Inc., Atlassian Corporation Plc., Nintex, Wrike, Inc., Mavenlink, Inc., Comindware Inc., Integrify and Filejet.

COVID-19 Impact Analysis

The widespread shift to remote work, many organizations had to rapidly implement or enhance their workflow management system to ensure that employees could access and manage workflows from home and this involved providing remote access to critical applications, documents and tasks. The pandemic accelerated digital transformation initiatives, leading to an increased demand for workflow management systems. Organizations recognized the need for automated and digitized processes to maintain business continuity and adapt to new working conditions.

Workflow management systems integrated with collaboration tools like Microsoft Teams, Slack and Zoom to facilitate remote collaboration and communication and this integration helped teams stay connected and work together on workflows regardless of location. Educational institutions and organizations had to shift to online learning and training. Workflow management systems played a crucial role in managing e-learning workflows, including course creation, enrollment, assignments and assessments.

Healthcare providers leveraged workflow management systems to optimize patient care workflows, appointment scheduling, telehealth consultations and medical record management and this was critical in managing the influx of COVID-19 patients. Supply chain disruptions due to the pandemic led to increased demand for workflow management systems in logistics, inventory management and order fulfillment. Organizations needed better visibility and control over their supply chain workflows.

AI Impact

AI-powered bots and robotic process automation are automating routine and rule-based tasks within workflows, this reduces manual intervention, speeds up processes and minimizes errors. AI algorithms can analyze historical workflow data to make predictions about future workflow performance and this helps in identifying bottlenecks, optimizing resource allocation and improving decision-making.

NLP enables workflow management systems to understand and process human language and this is useful in chatbots and virtual assistants that can interact with users, answer questions and perform tasks within workflows. AI-powered recommendation engines suggest actions or next steps within a workflow based on historical data and user behavior, this can enhance decision support and guide users through complex processes.

According to Murf Resources, in 2023, AI and workflow automation software are the solutions to this challenge and they streamline tedious and repetitive tasks which enhance decision-making processes and foster collaboration among team members. Workflow automation is a pivotal element in helping organizations enhance overall efficiency, productivity and adaptability in a rapidly changing business landscape.

Russia- Ukraine War Impact

The geopolitical instability in the region has contributed to economic uncertainty. Businesses in both Russia and Ukraine, as well as neighboring countries, may be cautious about making significant investments in technology, including workflow management system. Economic instability can lead to budget constraints and a focus on cost-cutting rather than technology adoption. The conflict has disrupted supply chains, particularly in industries reliant on goods and resources from the region.

As remote work becomes more common due to the pandemic and geopolitical instability, organizations may place a higher emphasis on the security of their workflow management systems. Data security and access controls become critical, especially when managing workflows remotely and across borders. The Russia-Ukraine conflict has broader geopolitical implications, leading to sanctions and changes in international relations.

By Software

Production Workflow Systems
Messaging-based Workflow Systems
Web-based Workflow Systems
Suite-based Workflow Systems
Others

By Service

IT Consulting
Integration and Implementation
Training and Development

By Deployment

Cloud
On-Premises

By End-User

Banking and Insurance
Public Sector
Healthcare
Energy and Utilities
Retail
IT and Telecom
Others

By Region

North America
- U.S.
- Canada
- Mexico

Europe
- Germany
- UK
- France
- Italy
- Russia
- Rest of Europe

South America
- Brazil
- Argentina
- Rest of South America

Asia-Pacific
- China
- India
- Japan
- Australia
- Rest of Asia-Pacific

Middle East and Africa

Key Developments

In February 2022, INTERNATIONAL BUSINESS MACHINES's hybrid cloud capabilities and its ability to help clients navigate and accelerate their cloud journeys. The acquisition of Neudesic aligns with INTERNATIONAL BUSINESS MACHINES's strategy to invest in high-growth areas like hybrid cloud and AI while expanding its presence in India. Neudesic is known for its expertise in Microsoft Azure, which is one of the leading cloud platforms and this acquisition will enable INTERNATIONAL BUSINESS MACHINES to strengthen its multi-cloud capabilities, allowing clients to run workloads across multiple cloud providers, including Azure.
In May 2022, Personio, a leading HR software company for small and mid-sized organizations in Europe, acquired Back, an employee experience solution based in Berlin and this acquisition aligns with Personio's strategic focus on advancing the People Workflow Automation category to help HR teams in SMEs work efficiently across departments and tools. Back's founders will join Personio to lead product and engineering efforts in workflow, ticketing and knowledge functionalities.
In June 2022, Matillion, a leading enterprise cloud data integration platform, received an investment from Snowflake Ventures, the venture capital arm of Snowflake, the Data Cloud company and this investment reinforces Matillion's dedication to enabling customers to transform and enrich data within the Snowflake Data Cloud.

Why Purchase the Report?

To visualize the global workflow management systems market segmentation based on software, service, deployment, end-user and region, as well as understand key commercial assets and players.
Identify commercial opportunities by analyzing trends and co-development.
Excel data sheet with numerous data points of workflow management systems market-level with all segments.
PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
Product mapping available as excel consisting of key products of all the major players.

The global workflow management systems market report would provide approximately 69 tables, 72 figures and 186 Pages.

Target Audience 2023

Manufacturers/ Buyers
Industry Investors/Investment Bankers
Research Professionals
Emerging Companies

1. Methodology and Scope

1.1. Research Methodology
1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

3.1. Snippet by Software
3.2. Snippet by Service
3.3. Snippet by Deployment
3.4. Snippet by End-User
3.5. Snippet by Region

4. Dynamics

4.1. Impacting Factors
- 4.1.1. Drivers
  - 4.1.1.1. Increasing Adoption of Industries 4.o
  - 4.1.1.2. Collaboration Between Companies Boosts the Market
  - 4.1.1.3. Technology Advancement Boosts the Market
- 4.1.2. Restraints
  - 4.1.2.1. Complex Workflow System and Incompatibility
- 4.1.3. Opportunity
- 4.1.4. Impact Analysis

5. Industry Analysis

5.1. Porter's Five Force Analysis
5.2. Supply Chain Analysis
5.3. Pricing Analysis
5.4. Regulatory Analysis
5.5. Russia-Ukraine War Impact Analysis
5.6. DMI Opinion

6. COVID-19 Analysis

6.1. Analysis of COVID-19
- 6.1.1. Scenario Before COVID
- 6.1.2. Scenario During COVID
- 6.1.3. Scenario Post COVID
6.2. Pricing Dynamics Amid COVID-19
6.3. Demand-Supply Spectrum
6.4. Government Initiatives Related to the Market During Pandemic
6.5. Manufacturers Strategic Initiatives
6.6. Conclusion

7. By Software

7.1. Introduction
- 7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Software
- 7.1.2. Market Attractiveness Index, By Software
7.2. Production Workflow Systems *
- 7.2.1. Introduction
- 7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
7.3. Messaging-based Workflow Systems
7.4. Web-based Workflow Systems
7.5. Suite-based Workflow Systems
7.6. Others

8. By Service

8.1. Introduction
- 8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Service
- 8.1.2. Market Attractiveness Index, By Service
8.2. IT Consulting *
- 8.2.1. Introduction
- 8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
8.3. Integration and Implementation
8.4. Training and Development

9. By Deployment

9.1. Introduction
- 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
- 9.1.2. Market Attractiveness Index, By Deployment
9.2. Cloud *
- 9.2.1. Introduction
- 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
9.3. On-Premises

10. By End-User

10.1. Introduction
- 10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 10.1.2. Market Attractiveness Index, By End-User
10.2. Banking and Insurance *
- 10.2.1. Introduction
- 10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
10.3. Public Sector
10.4. Healthcare
10.5. Energy and Utilities
10.6. Retail
10.7. IT and Telecom
10.8. Others

11. By Region

11.1. Introduction
- 11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
- 11.1.2. Market Attractiveness Index, By Region
11.2. North America
- 11.2.1. Introduction
- 11.2.2. Key Region-Specific Dynamics
- 11.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Software
- 11.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Service
- 11.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
- 11.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 11.2.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 11.2.7.1. U.S.
  - 11.2.7.2. Canada
  - 11.2.7.3. Mexico
11.3. Europe
- 11.3.1. Introduction
- 11.3.2. Key Region-Specific Dynamics
- 11.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Software
- 11.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Service
- 11.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
- 11.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 11.3.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 11.3.7.1. Germany
  - 11.3.7.2. UK
  - 11.3.7.3. France
  - 11.3.7.4. Italy
  - 11.3.7.5. Russia
  - 11.3.7.6. Rest of Europe
11.4. South America
- 11.4.1. Introduction
- 11.4.2. Key Region-Specific Dynamics
- 11.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Software
- 11.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Service
- 11.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
- 11.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 11.4.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 11.4.7.1. Brazil
  - 11.4.7.2. Argentina
  - 11.4.7.3. Rest of South America
11.5. Asia-Pacific
- 11.5.1. Introduction
- 11.5.2. Key Region-Specific Dynamics
- 11.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Software
- 11.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Service
- 11.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
- 11.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 11.5.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 11.5.7.1. China
  - 11.5.7.2. India
  - 11.5.7.3. Japan
  - 11.5.7.4. Australia
  - 11.5.7.5. Rest of Asia-Pacific
11.6. Middle East and Africa
- 11.6.1. Introduction
- 11.6.2. Key Region-Specific Dynamics
- 11.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Software
- 11.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Service
- 11.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
- 11.6.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User

12. Competitive Landscape

12.1. Competitive Scenario
12.2. Market Positioning/Share Analysis
12.3. Mergers and Acquisitions Analysis

13. Company Profiles

13.1. International Business Machines Corporation *
- 13.1.1. Company Overview
- 13.1.2. Product Portfolio and Description
- 13.1.3. Financial Overview
- 13.1.4. Key Developments
13.2. Zoho Corporation Pvt. Ltd.
13.3. Salesforce, Inc.
13.4. Atlassian Corporation Plc.
13.5. Nintex
13.6. Wrike, Inc.
13.7. Mavenlink, Inc.
13.8. Comindware Inc.
13.9. Integrify
13.10. Filejet

LIST NOT EXHAUSTIVE