全球客戶服務技術市場規模：組件、類型、公司規模、最終用途行業、區域預測（2022-2028）

對數字標牌和 mPOS 的需求不斷增長，對移動銷售點設備的需求不斷增長，越來越多的公司為其客戶提供互動體驗，以及來自主要終端行業的面向客戶的技術. 採用的擴大也最有望支持全球客戶服務技術市場的整體增長。

然而，在 2022 年至 2028 年的預測期內，高安全和隱私風險預計將阻礙市場增長。

本報告對全球面向客戶的技術市場進行研究和分析，並提供市場趨勢、競爭狀況、按細分市場/地區劃分的市場分析以及主要公司概況等系統信息。

目錄

第 1 章執行摘要

第二章全球客戶服務技術市場的定義和範圍

第 3 章全球客戶響應技術市場動態

• 客戶響應技術市場影響分析（2020-2028）

第 4 章全球客戶響應技術市場行業分析

• 波特五力模型
• PEST 分析
• 投資採用模式
• 分析師建議和結論
• 主要投資機會
• 關鍵成功策略

第 5 章風險評估：COVID-19 的影響

• 評估 COVID-19 對行業的整體影響
• COVID-19 前後的市場情景

第 6 章全球客戶響應技術市場：按組件

• 市場快照
• 市場表現/潛力分析：按組件
• 市場估計和預測：按組件（2018-2028 年）
• 細分分析
• 硬件設備
• 軟件平台
• 服務

第 7 章全球客戶響應技術市場：按類型

• 市場快照
• 市場表現/潛力分析：按類型
• 市場估計和預測：按類型（2018-2028 年）
• 細分分析
• 數碼設備
• 交易設備
• 基於體驗的設備

第 8 章全球客戶響應技術市場：按公司規模

• 市場快照
• 市場表現/潛力分析：按公司規模
• 市場估計和預測：按公司規模（2018-2028 年）
• 細分分析
• 中小企業
• 大公司

第 9 章全球客戶響應技術市場：按最終用途行業分類

• 市場快照
• 市場表現/潛力分析：按最終用途行業
• 市場估計和預測：按最終用途行業分類（2018-2028 年）
• 細分分析
• BFSI
• 零售
• 旅遊/款待
• 車
• 醫療
• 其他

第 10 章全球客戶響應技術市場：區域分析

• 區域市場概況
• 北美
  • 美國
  • 加拿大
• 歐洲
  • 英國
  • 德國
  • 法國
  • 西班牙
  • 意大利
  • 其他歐洲
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 澳大利亞
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 墨西哥
• 其他領域

第11章衝突信息

• 主要市場策略
• 公司簡介
• SAMSUNG ELECTRONICS CO.LTD
• SONY CORPORATION
• LGCORPORATION
• NEC DISPLAY SOLUTIONS
• CENTER FOR ADVANCING RETAIL & TECHNOLOGY (CART)
• PANASONIC CORPORATION
• FABCON INC.
• FUJITSU GROIP
• MOBILE DEMAND
• L.C.

第12章調查過程

12.1 調查過程

• 數據挖掘
• 分析
• 市場預測
• 驗證
• 出版

12.2 調查屬性

12.3 調查先決條件

Global Customer Facing Technology Market is valued approximately USD XXXMillion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer Facing Technology is a crystalline white solid with a high melting point. Its solubility studies concludes that it is only weakly soluble in water. It is utilized in metal processing, chemical manufacture, and a range of other applications. Increase in demand of digital signage and mPOS, rise in demand of mobile point for sale devices and rising trends in company to offer interactive experience to their customers. Also, growing implementation of customer-facing technology by major end-user industries is most likely to boost the overall growth of the Global Customer Facing Technology Market. However, High risk of security and privacy can obstruct the market's expansion over the projection period of 2022-2028.

The key regions considered for the global Customer Facing Technology Market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. US are the leading region across the world. Presence of major key players and supportive infrastructure is driving the market growth in the North America. Whereas, Europe is also anticipated to exhibit highest growth rate over the forecast period 2022-2028. The market is expected to grow during the projected period, due to growing demand of customer-facing technologies.

Major market player included in this report are:

Samsung Electronics Co.Ltd.

Sony Corporation

LG Corporation

NEC Display Solutions

Center for Advancing Retail & Technology (CART)

Panasonic Corporation

Fabcon Inc.

Fujitsu Group

MobileDemand

L.C.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the Application within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Hardware/Devices

Software/Platform

Services

By Type:

Digital Device

Transactional Device

Experiential Devices

By Enterprises Size:

SMEs

Large Enterprises

By End-User Industry:

BFSI, Retail

Travel and Hospitality

Automotive

Healthcare

Others

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019, 2020

Base year - 2021

Forecast period - 2022 to 2028

Target Audience of the Global Customer Facing Technology Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Chapter 1. Executive Summary

• 1.1. Market Snapshot
• 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
  • 1.2.1. Customer Facing Technology Market, by Region, 2020-2028 (USD Billion)
  • 1.2.2. Customer Facing Technology Market, by Component, 2020-2028 (USD Billion)
  • 1.2.3. Customer Facing Technology Market, by Type, 2020-2028 (USD Billion)
  • 1.2.4. Customer Facing Technology Market, by Enterprise Size, 2020-2028 (USD Billion)
  • 1.2.5. Customer Facing Technology Market, by End-Use Industry, 2020-2028 (USD Billion)
• 1.3. Key Trends
• 1.4. Estimation Methodology
• 1.5. Research Assumption

Chapter 2. Global Customer Facing Technology Market Definition and Scope

• 2.1. Objective of the Study
• 2.2. Market Definition & Scope
  • 2.2.1. Scope of the Study
  • 2.2.2. Industry Evolution
• 2.3. Years Considered for the Study
• 2.4. Currency Conversion Rates

Chapter 3. Global Customer Facing Technology Market Dynamics

• 3.1. Customer Facing Technology Market Impact Analysis (2020-2028)
  • 3.1.1. Market Drivers
    • 3.1.1.1. Increase in demand of digital signage and mPOS
    • 3.1.1.2. Rise in demand of mobile point for sale devices
    • 3.1.1.3. Rising trends in company to offer interactive experience to their customers
  • 3.1.2. Market Challenges
    • 3.1.2.1. High risk of security and privacy
  • 3.1.3. Market Opportunities
    • 3.1.3.1. Growing implementation of customer-facing technology by major key players

Chapter 4. Global Customer Facing Technology Market Industry Analysis

• 4.1. Porter's 5 Force Model
  • 4.1.1. Bargaining Power of Suppliers
  • 4.1.2. Bargaining Power of Buyers
  • 4.1.3. Threat of New Entrants
  • 4.1.4. Threat of Substitutes
  • 4.1.5. Competitive Rivalry
  • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
• 4.2. PEST Analysis
  • 4.2.1. Political
  • 4.2.2. Economical
  • 4.2.3. Social
  • 4.2.4. Technological
• 4.3. Investment Adoption Model
• 4.4. Analyst Recommendation & Conclusion
• 4.5. Top investment opportunity
• 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

• 5.1.1. Assessment of the overall impact of COVID-19 on the industry
• 5.1.2. Pre COVID-19 and post COVID-19 market scenario

Chapter 6. Global Customer Facing Technology Market, by Component

• 6.1. Market Snapshot
• 6.2. Global Customer Facing Technology Market by Component, Performance - Potential Analysis
• 6.3. Global Customer Facing Technology Market Estimates & Forecasts by Component 2018-2028 (USD Billion)
• 6.4. Customer Facing Technology Market, Sub Segment Analysis
• 6.4.1 Hardware/Devices
• 6.4.2 Software/Platform
• 6.4.3 Services

Chapter 7. Global Customer Facing Technology Market, by Type

• 7.1. Market Snapshot
• 7.2. Global Customer Facing Technology Market by Type, Performance - Potential Analysis
• 7.3. Global Customer Facing Technology Market Estimates & Forecasts by Type 2018-2028 (USD Billion)
• 7.4. Customer Facing Technology Market, Sub Segment Analysis
• 7.4.1 Digital Devices
• 7.4.2 Transactional Devices
• 7.4.3 Experiential Devices

Chapter 8. Global Customer Facing Technology Market, by Enterprise Size

• 8.1. Market Snapshot
• 8.2. Global Customer Facing Technology Market by Enterprise Size, Performance - Potential Analysis
• 8.3. Global Customer Facing Technology Market Estimates & Forecasts by Enterprise Size 2018-2028 (USD Billion)
• 8.4. Customer Facing Technology Market, Sub Segment Analysis
• 8.4.1 SMEs
• 8.4.2 Large Enterprises

Chapter 9. Global Customer Facing Technology Market, by End-Use Industry

• 9.1. Market Snapshot
• 9.2. Global Customer Facing Technology Market by End-Use Industry, Performance - Potential Analysis
• 9.3. Global Customer Facing Technology Market Estimates & Forecasts by End-Use Industry 2018-2028 (USD Billion)
• 9.4. Customer Facing Technology Market, Sub Segment Analysis
• 9.4.1 BFSI
• 9.4.2 Retail
• 9.4.3 Travel and Hospitality
• 9.4.4 Automotive
• 9.4.5 Healthcare
• 9.4.6 Others

Chapter 10. Global Customer Facing Technology Market, Regional Analysis

• 10.1. Customer Facing Technology Market, Regional Market Snapshot
• 10.2. North America Customer Facing Technology Market
  • 10.2.1. U.S. Customer Facing Technology Market
    • 10.2.1.1. Component breakdown estimates & forecasts, 2018-2028
    • 10.2.1.2. Type breakdown estimates & forecasts, 2018-2028
    • 10.2.1.3. Enterprise Size breakdown estimates & forecasts, 2018-2028
    • 10.2.1.4. End-Use Industry breakdown estimates & forecasts, 2018-2028
  • 10.2.2. Canada Customer Facing Technology Market
• 10.3. Europe Customer Facing Technology Market Snapshot
  • 10.3.1. U.K. Customer Facing Technology Market
  • 10.3.2. Germany Customer Facing Technology Market
  • 10.3.3. France Customer Facing Technology Market
  • 10.3.4. Spain Customer Facing Technology Market
  • 10.3.5. Italy Customer Facing Technology Market
  • 10.3.6. Rest of Europe Customer Facing Technology Market
• 10.4. Asia-Pacific Customer Facing Technology Market Snapshot
  • 10.4.1. China Customer Facing Technology Market
  • 10.4.2. India Customer Facing Technology Market
  • 10.4.3. Japan Customer Facing Technology Market
  • 10.4.4. Australia Customer Facing Technology Market
  • 10.4.5. South Korea Customer Facing Technology Market
  • 10.4.6. Rest of Asia Pacific Customer Facing Technology Market
• 10.5. Latin America Customer Facing Technology Market Snapshot
  • 10.5.1. Brazil Customer Facing Technology Market
  • 10.5.2. Mexico Customer Facing Technology Market
• 10.6. Rest of The World Customer Facing Technology Market

Chapter 11. Competitive Intelligence

• 11.1. Top Market Strategies
• 11.2. Company Profiles
• 11.2.1 SAMSUNG ELECTRONICS CO.LTD
  • 11.2.1.1 Key information
  • 11.2.1.2 Overview
  • 11.2.1.3 Financial (subject to data availability)
  • 11.2.1.4 Product summary
  • 11.2.1.5 Recent developments
• 11.2.2 SONY CORPORATION
• 11.2.3 LGCORPORATION
• 11.2.4 NEC DISPLAY SOLUTIONS
• 11.2.5 CENTER FOR ADVANCING RETAIL & TECHNOLOGY (CART)
• 11.2.6 PANASONIC CORPORATION
• 11.2.7 FABCON INC.
• 11.2.8 FUJITSU GROIP
• 11.2.9 MOBILE DEMAND
• 11.2.10 L.C.

Chapter 12. Research Process

10.1 Research Process

• 10.1.1 Data Mining
• 10.1.2 Analysis
• 10.1.3 Market Estimation
• 10.1.4 Validation
• 10.1.5 Publishing

10.2 Research Attributes

10.3 Research Assumption

LIST OF TABLES

• TABLE 1. Global Customer Facing Technology Market, report scope
• TABLE 2. Global Customer Facing Technology Market estimates & forecasts by Region 2018-2028 (USD Billion)
• TABLE 3. Global Customer Facing Technology Market estimates & forecasts by Component 2018-2028 (USD Billion)
• TABLE 4. Global Customer Facing Technology Market estimates & forecasts by Type 2018-2028 (USD Billion)
• TABLE 5. Global Customer Facing Technology Market estimates & forecasts by Enterprises Size 2018-2028 (USD Billion)
• TABLE 6. Global Customer Facing Technology Market estimates & forecasts by End-User Industry 2018-2028 (USD Billion)
• TABLE 7. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 8. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 9. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 10. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 11. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 12. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 13. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 14. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 15. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 16. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 17. U.S. Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 18. U.S. Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 19. U.S. Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 20. Canada Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 21. Canada Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 22. Canada Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 23. UK Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 24. UK Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 25. UK Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 26. Germany Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 27. Germany Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 28. Germany Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 29. RoE Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 30. RoE Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 31. RoE Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 32. China Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 33. China Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 34. China Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 35. India Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 36. India Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 37. India Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 38. Japan Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 39. Japan Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 40. Japan Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 41. RoAPAC Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 42. RoAPAC Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 43. RoAPAC Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 44. Brazil Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 45. Brazil Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 46. Brazil Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 47. Mexico Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 48. Mexico Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 49. Mexico Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 50. RoLA Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 51. RoLA Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 52. RoLA Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 53. Row Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 54. Row Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 55. Row Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 56. List of secondary sources, used in the study of global Customer Facing Technology Market
• TABLE 57. List of primary sources, used in the study of global Customer Facing Technology Market
• TABLE 58. Years considered for the study
• TABLE 59. Exchange rates considered

LIST OF FIGURES

List of figures

• FIG 1. Global Customer Facing Technology Market, research methodology
• FIG 2. Global Customer Facing Technology Market, market estimation techniques
• FIG 3. Global market size estimates & forecast methods
• FIG 4. Global Customer Facing Technology Market, key trends 2021
• FIG 5. Global Customer Facing Technology Market, growth prospects 2022-2028
• FIG 6. Global Customer Facing Technology Market, porters 5 force model
• FIG 7. Global Customer Facing Technology Market, pest analysis
• FIG 8. Global Customer Facing Technology Market, value chain analysis
• FIG 9. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 10. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 11. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 12. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 13. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 14. Global Customer Facing Technology Market, regional snapshot 2018 & 2028
• FIG 15. North America Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 16. Europe Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 17. Asia pacific Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 18. Latin America Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 19. Global Customer Facing Technology Market, company market share analysis (2021)