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市場調查報告書
商品編碼
1432435

自助服務：市場佔有率分析、產業趨勢、成長預測（2024-2029）

Self-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

預計 2024 年自助服務市場規模將達到 382.2 億美元，預計到 2029 年將達到 556.2 億美元，在預測期內（2024-2029 年）複合年成長率為 7.80%。

自助服務市場

自助服務技術長期以來一直在加油站的 ATM 機和加油站付費終端上使用。在當今世界，自助服務已融入消費者的生活，並正在成為許多行業數位轉型之旅的重要組成部分。在日本，每 23 名走在街上的人就擁有一台自動販賣機、售貨亭或 ATM 等自助服務機，而且需求沒有放緩的跡象。

主要亮點

  • 與手動交易相比，消費者更喜歡自助服務技術，主要是出於衛生原因和送貨速度。這場流行病無疑改變了製造業、醫療保健和其他非零售業自助服務的面貌，從根本上改變了消費者和企業行為。儘管受到短期社會封鎖的影響，但消費者對雜貨、家庭用品、醫療用品和家居裝修產品的需求有所增加，促使企業採用自助服務技術，被迫採用基於接觸的無現金技術。
  • 自動化自助服務設備、無線連接、技術進步和遠端系統管理的增加是影響自助服務技術需求的主要因素。此外，造成這種轉變的原因之一是多個行業持續勞動力短缺，尤其是零售、餐飲和旅館業。在勞動力如此緊張的行業中，許多企業無法獲得足夠的工人來滿足需求。這意味著提高薪資來吸引員工，這對小型企業來說很難承受。因此，資訊亭的趨勢呈上升趨勢。
  • 自動販賣機系統是自助服務市場的另一個重要部分。它們廣泛應用於零售商店和大型企業，系統用於分配食品、食品和飲料和其他適合該系統的產品。在新加坡、馬來西亞等遊客密集的國家，由於語言障礙，自動販賣機預計會更全面地引入。
  • 對系統安全性以及高昂的安裝和維護成本的擔憂阻礙了該市場的成長。全球網路攻擊的增加和現有網路的脆弱性引起了用戶的擔憂。由於安全問題和資料外洩的風險，許多用戶現在對使用這些系統持懷疑態度。
  • 然而，隨著 COVID-19 大流行的開始，隨著幾家零售連鎖店暫時關閉運營並且大部分客戶群轉向在線管道，對自動售貨機的需求可能會下降。 例如，擁有 Topshop、Dorothy Perkins 和 Miss Selfridge 等品牌的 Arcadia Group 一直在努力運營，因為冠狀病毒大流行擾亂了高街零售商的業務運營。 有可能永久關閉一些商店。

自助服務市場趨勢

自動提款機(ATM) 推動自助服務市場

  • 銀行業和其他行業擴大採用 ATM 機，是推動該市場成長的主要因素之一。隨著人口的增加和銀行服務普及，對 ATM 的需求正在迅速增加。該領域正在進行大量投資，以提供可靠的 ATM 和自助服務終端系統，從而推動該市場的成長。
  • 根據印度儲備銀行的數據，印度各地安裝的小型自動櫃員機（ATM）數量大幅增加。 例如，截至 2022 年 12 月，有 141,900 台微型 ATM 在使用中。 此外，所有銀行業務都可以輕鬆進行，例如存入支票、檢查餘額、轉帳和取款，這導致人們依賴一年 365 天、每天 24 小時可用的 ATM，而不是在特定時間去銀行。 此外，銀行已經能夠減少與大量人打交道的工作量，銀行端的流程變得更加順暢。

快速成長的亞太地區

  • 預計亞太地區在預測期內將以顯著的速度發展。這是因為大型企業和小型企業擴大採用自助服務技術來擴大業務範圍並增加服務貢獻。此外，印度、中國和日本等國家消費者消費能力的增強和意識的提高也推動了市場的成長。
  • 根據 IATA 的數據，2023 年 4 月的總運輸量（RPK）較 2022 年 4 月成長了 45.8%，其中亞太地區所佔佔有率最高，為 170.8% RPK。隨著國內航班旅客數量的增加，Vistara、Indigo、印度航空等航空公司都推出了自助報到機。用戶數量逐年增加，對Kiosk終端的需求預計也會增加。
  • 此外，印度零售業蓬勃發展，近期銷售數據樂觀。據 Reliance Retails 稱，印度零售市場是全球成長最快的市場之一，預計到 2032 年將達到 2 兆美元。此外，經濟擴張、人口變化、可支配收入增加、都市化和不斷變化的消費者偏好正在對所研究的市場產生積極影響。
  • 此外，COVID-19 大流行的爆發預計將增加食品鏈中對售貨亭的需求。例如，在印度西部和南部擁有並經營麥當勞餐廳的 Westlife Development 已為顧客安裝了自助點餐機，並因疫情而提高了餐廳的安全標準。

自助服務業概況

由於自助服務終端、自動販賣機和 ATM 機的自助服務需求不斷增加，自助服務市場高度分散。消費者需求的不斷成長使其成為對企業有吸引力的市場。試圖以最低成本滿足人們需求的公司之間的激烈競爭正在擴大市場。該市場的主要企業包括 KIOSK Information Systems Inc.、NCR Corporation、HESS Cash Systems GmbH &Co.、Crane Co. 和 Fujitsu Limited。

2023 年 6 月，零售技術供應商 365 Retail Markets 宣布推出 MM6 for Markets，這是一款先進的自助服務終端，旨在增強消費者自助服務體驗。這款檯面自助服務終端配備 22 吋觸控螢幕和多種付款選項，非常適合高人流、高接觸性微型市場的客戶。

2023 年 6 月，Gem OpenCube Technologies Pvt Ltd 設計了世界上第一台水、茶和咖啡 (WTC) 自動販賣機。就像街角的自動茶店一樣，這台機器是全自動水、茶、咖啡和餅乾自動販賣機，24/7運作，無需人工干預。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究前提和結果
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度
  • 產業價值鏈分析

第5章市場動態

  • 市場促進因素
    • 日益關注客戶滿意度推動零售和食品產業的需求
    • 基礎設施開發（新建/維修）和智慧城市舉措的高投資
    • 技術投資以改善對殘疾人和新用戶的支持
  • 市場限制因素
    • 成本和維護仍然是重要的考慮因素

第6章 主要技術進展

  • 自助服務機的演變
  • 無障礙終端關鍵技術和設計發展（歐美主要工作小組和標準化機構支援）| 主要自助終端製造商提供的主要功能
  • 與自助服務終端相關的關鍵案例研究和使用案例（麥當勞、供應商等）| 主要供應商引用的主要最終用戶研究

第7章市場區隔

  • 類型
    • 自助服務終端
    • ATM
    • 自動販賣機
  • 最終用戶
    • 金融機構
    • 零售/速食連鎖店
    • 款待
    • 衛生保健
    • 旅遊/交通
    • 其他最終用戶
  • 地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 南美洲
    • 中東/非洲

第8章 競爭形勢

  • 公司簡介
    • NCR Corporation
    • Zebra Technologies
    • Advanced Kiosks
    • ProtouchUK
    • SEDCO
    • Embross
    • Frank Mayer & Associates, Inc.
    • Advantech Co. Limited
    • Diebold Nixdorf
    • IER Group
    • HESS Cash systems GmbH & Co.
    • Crane Co.（USA）
    • Azkoyen Group
    • Fujitsu Ltd.
    • MaasInternationalEuropeB.V

第9章投資分析

第10章投資分析市場的未來

簡介目錄
Product Code: 49482

The Self-Service Market size is estimated at USD 38.22 billion in 2024, and is expected to reach USD 55.62 billion by 2029, growing at a CAGR of 7.80% during the forecast period (2024-2029).

Self-Service - Market

Self-service technology has been around for ages with ATMs and pay-at-the-pump gas station terminals. In the present world, self-service is woven into the fabric of consumerism and is becoming an essential part of many verticals' paths to digital transformation. To put this into context, in Japan, for every 23rd person walking the streets, there is self-service assistance in the form of a vending machine, kiosk, and ATM, and the demand doesn't appear to decline.

Key Highlights

  • Consumers prefer self-service technology over manual dealings, mainly due to hygiene reasons and speed of delivery. The pandemic has certainly changed the face of self-service in manufacturing, healthcare, and other non-retail sectors, radically shifting consumer and business behavior. Despite the short-term social lockdown impact, the increase in demand for groceries, general merchandise, medical supplies, and home improvement among shoppers forced businesses to adopt self-assisted technologies for promoting social distancing and contact-free and cashless technologies.
  • The increase in automated and self-service devices, wireless connectivity, technological advancements, and remote administration are the key factors impacting the need for self-service technology. Furthermore, one reason for this shift is an ongoing labor shortage that spans several industries, particularly retail, restaurants, and hospitality. In such a tight labor industry, many operators simply can't find enough workers to meet demand. This meant wage hikes to attract employees, which are difficult for small and mid-sized companies to bear. As a result, kiosk trends are on the rise.
  • The automatic vending machine system is another significant segment of the self-service market. These are widely used in retail stores or big-scale enterprises wherein the system is used for dispensing food, beverages, or any other product suitable to the system. Vending machines are expected to witness a more comprehensive implementation, owing to language barriers in countries such as Singapore and Malaysia, with a high tourism rates.
  • Concerns relating to the security of the systems and high costs associated with the installation and maintenance of the designs are challenging the growth of this market. The increasing cyber-attacks worldwide and vulnerabilities in the existing network result in user concerns. Many users are now skeptical about utilizing these systems due to security concerns and the risk of data compromise.
  • However, with the onset of the COVID-19 pandemic, the demand for vending machines was likely to decline as several retail chains halted their business temporarily, and a larger demographic of the customer base shifted to online channels. For instance, as per company reports, Arcadia Group - which owns brands including Topshop, Dorothy Perkins, and Miss Selfridge, could permanently close some of its shops as the coronavirus pandemic hinders the business operations of high street retailers.

Self-Service Market Trends

Automated Teller Machine (ATM) to Drive the Self-Service Market

  • The growing inclination toward adopting ATMs in the banking sectors and other industries is one of the primary factors driving the growth of this market. With the increasing population and growing adoption of banking services among the public, the demand for ATMs is increasing rapidly. Considerable investments in this sector to provide reliable ATMs and kiosk systems are helping the growth of this market.
  • According to data from the RBI, there was a significant rise in the number of micro Automated Teller Machines (ATMs) installed throughout India. For instance, 14.19 lakh micro ATMs were in use as of December 2022. Moreover, the ease of doing all sorts of banking activities like cheque deposits, balance inquiries, money transfers, money withdrawals, and much more helps people to rely on ATMs with 24*7 service rather than going to banks in specified hours. It also allowed the bank to ease out their workload of catering to so many people and made the process smooth at their end too.

Asia-Pacific to be the Fastest Growing Region

  • The Asia-Pacific region is anticipated to develop at a substantial pace through the forecast period, owing to the growing adoption of self-service technologies by large organizations and SMEs to spread their presence and increase their service contributions. Moreover, the growing consumer spending power and increasing awareness in countries such as India, China, and Japan are also boosting the market's growth.
  • According to IATA, total traffic in April 2023 in RPKs rose 45.8% compared to April 2022, with Asia-Pacific registering the highest share of 170.8% RPK. The increasing number of domestic passengers has led to the introduction of self-check-in kiosks by airlines such as Vistara, Indigo, and Air India. As the number of passengers grows every year, the demand for these kiosks is also expected to increase.
  • Moreover, the retail industry in India is prospering, with optimistic sales in the recent past. According to Reliance Retails, the Indian retail market is one of the fastest growing in the world and is expected to reach USD 2 trillion by 2032. Also, economic expansion, shifting demography, increasing disposable income, urbanization, and evolving consumer tastes and preferences thus are positively impacting the studied market.
  • Further, the onset of the COVID-19 pandemic was anticipated to increase the demand for kiosks in food chains. For instance, Westlife Development, which owns and operates McDonald's restaurants in West and South India, is opening its restaurants with enhanced safety norms because of the pandemic by installing self-ordering Kiosk machines for the customers.

Self-Service Industry Overview

The self-service market is highly fragmented due to increased demand for self-service in kiosks, vending machines, and ATMs. The rising demand from the consumer is making the market attractive for companies. Stiff competition among the players to cater to the people's needs with minimal cost magnifies the market. Some key players in the market are KIOSK Information Systems Inc., NCR Corporation, HESS Cash Systems GmbH & Co., Crane Co., and Fujitsu Ltd, among others.

In June 2023, retail technology provider 365 Retail Markets announced the launch of MM6 for Markets, its latest kiosk designed to enhance the self-service consumer experience. The countertop kiosk features a 22-inch touchscreen and diverse payment options, making it the right fit for customers in high-touch, high-traffic micro-market locations.

In June 2023 - Gem OpenCube technologies pvt ltd designed the World's 1st Water, Tea, and Coffee (WTC) Automatic vending machine. As an automatic Tea shop at the street corner, these machines are fully automated Water, Tea, Coffee, and biscuit dispensing machines working 24/7 without human intervention.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Deliverables
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis

5 Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing emphasis on ensuring customer satisfaction to drive demand in the Retail & Food sector
    • 5.1.2 High investments in the infrastructure developments (new & refurbishments) and smart city initiatives
    • 5.1.3 Technological investments to enable greater support for the differently abled populace & new users
  • 5.2 Market Restraints
    • 5.2.1 Cost and maintenance remains a key consideration

6 MAJOR TECHNOLOGICAL DEVELOPMENTS

  • 6.1 Evolution of Self-Service Kiosks
  • 6.2 Key technological & design developments Barrier-Free Kiosks(Major working groups & standard agencies lending support in Europe & the US) | major features provided by the key self-service kiosk manufacturers
  • 6.3 Major case studies & use-cases related to Self-Service Kiosks(McDonalds, Wendys, etc.) | Key end-user surveys cited by major vendors

7 MARKET SEGMENTATION

  • 7.1 Type
    • 7.1.1 Kiosk
    • 7.1.2 ATM
    • 7.1.3 Vending Machine
  • 7.2 End-user
    • 7.2.1 BFSI
    • 7.2.2 Retail & Fast Food Chain
    • 7.2.3 Hospitality
    • 7.2.4 Healthcare
    • 7.2.5 Travel & Transportation
    • 7.2.6 Other End-users
  • 7.3 Geography
    • 7.3.1 North America
    • 7.3.2 Europe
    • 7.3.3 Asia-Pacific
    • 7.3.4 South America
    • 7.3.5 Middle East and Africa

8 COMPETITIVE LANDSCAPE

  • 8.1 Company Profiles
    • 8.1.1 NCR Corporation
    • 8.1.2 Zebra Technologies
    • 8.1.3 Advanced Kiosks
    • 8.1.4 ProtouchUK
    • 8.1.5 SEDCO
    • 8.1.6 Embross
    • 8.1.7 Frank Mayer & Associates, Inc.
    • 8.1.8 Advantech Co. Limited
    • 8.1.9 Diebold Nixdorf
    • 8.1.10 IER Group
    • 8.1.11 HESS Cash systems GmbH & Co.
    • 8.1.12 Crane Co. (USA)
    • 8.1.13 Azkoyen Group
    • 8.1.14 Fujitsu Ltd.
    • 8.1.15 MaasInternationalEuropeB.V

9 INVESTMENT ANALYSIS

10 FUTURE OF THE MARKET