市場調查報告書
商品編碼
1378912
自助服務技術市場:2023-2028 年全球產業趨勢、佔有率、規模、成長、機會與預測Self-Service Technology Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
2022年全球自助服務技術市場規模達357億美元。展望未來, IMARC Group預計到2028年市場規模將達到554億美元,2022-2028年複合年成長率(CAGR)為7.6%。對客戶自助服務的需求不斷成長、無現金支付系統的廣泛採用以及行業持續的技術進步是推動市場發展的一些關鍵因素。
自助服務技術(SST)是指允許客戶在沒有人工服務提供者幫助的情況下完成交易或服務的任何技術系統。他們遍布零售、酒店、醫療保健和銀行等眾多行業。自助服務技術具有一系列優勢,例如降低勞動成本、提高效率、提供有價值的客戶資料進行分析,以及提高完成交易或存取服務的便利性、速度和靈活性。一些標準 SST 包括雜貨店的自助結帳機、快餐店的互動式資訊亭以及銀行的自動櫃員機 (ATM)。這些技術為客戶提供了便捷、有效率、安全的方式來完成交易或存取服務。
隨著數位經濟的快速發展和消費者對便利性的期望不斷提高,對自助服務技術的需求不斷增加,這些技術允許客戶按照自己的條件完成交易和訪問服務,這主要推動了市場的成長。除此之外,這些技術還可以透過降低勞動成本和提高效率來幫助降低企業的整體營運費用。此外,偏好的轉變和無現金支付系統的採用正在推動對可接受各種支付方式的自助服務亭和支付終端的需求,這反過來又為市場創造了良好的前景。與此一致的是,蓬勃發展的交通產業對自助票務解決方案(例如自動售票機和行動票務應用程式)的需求激增,是另一個推動成長的因素。除此之外,對改善客戶體驗的廣泛重視以及透過減少等待時間和簡化流程來提高效率和生產力的不斷成長的需求正在加強市場成長。同時,電子商務產業的強勁成長推動了對自動包裹儲物櫃和自助退貨的需求,從而促進了市場成長。此外,創新技術的進步,例如人工智慧(AI)和物聯網(IoT)的發展,以及採用數位看板來吸引客戶,都為市場帶來了豐厚的成長機會。
The global self-service technology market size reached US$ 35.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 55.4 Billion by 2028, exhibiting a growth rate (CAGR) of 7.6% during 2022-2028. The rising demand for customer self-service, the widespread adoption of cashless payment systems, and ongoing technological advancements in the industry represent some of the key factors driving the market.
Self-service technology (SST) refers to any technological system that allows customers to complete a transaction or service without the assistance of a human service provider. They can be found across numerous industries, such as retail, hospitality, healthcare, and banking. Self-service technology offers a range of benefits, such as reduced labor costs, increased efficiency, valuable customer data for analysis, and enhanced convenience, speed, and flexibility in completing transactions or accessing services. Some of the standard SST include self-checkout machines in grocery stores, interactive kiosks in fast-food restaurants, and automated teller machines (ATMs) in banks. These technologies provide customers with a convenient, efficient, and secure way to complete transactions or access services.
With the rapidly evolving digital economy and growing consumer expectations for convenience, there is an escalating demand for self-service technologies that allow customers to complete transactions and access services on their terms, which is primarily driving the market growth. Besides this, these technologies can help lower the overall operational expenses of a business by reducing labor costs and improving efficiency. Moreover, the shifting preference and adoption of cashless payment systems are propelling the demand for self-service kiosks and payment terminals that can accept various payment methods, which, in turn, is creating a favorable outlook for the market. In line with this, the surging demand for self-service ticketing solutions, such as ticket vending machines and mobile ticketing apps across the flourishing transportation industry, is acting as another growth-inducing factor. In addition to this, extensive emphasis on improving the customer experience and the escalating need to improve efficiency and productivity by reducing wait times and streamlining processes are strengthening the market growth. Concurrent with this, the bolstering growth of the e-commerce sector is contributing to the market growth by impelling the demand for automated parcel lockers and self-service returns. Furthermore, innovative technological advancements, such as the development of artificial intelligence (AI) and the Internet of Things (IoT), and the adoption of digital signage to engage customers are presenting remunerative growth opportunities for the market.
IMARC Group provides an analysis of the key trends in each sub-segment of the global self-service technology market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product and application.
ATM
Kiosks
Vending Machines
The report has provided a detailed breakup and analysis of the self-service technology market based on the product. This includes ATM, kiosks, and vending machines. According to the report, ATM represented the largest segment.
Retail
QSR
Banking
Travel and Tourism
Healthcare
Others
A detailed breakup and analysis of the self-service technology market based on the application have also been provided in the report. This includes retail, QSR, banking, travel and tourism, healthcare, and others. According to the report, retail accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, Asia Pacific was the largest market for self-service technology. Some of the factors driving the Asia Pacific self-service technology market included the rising demand for self-service machines, the increasing focus on operational efficiency and productivity, and the expanding deployment of ATMs, self-service kiosks, and vending machines.
The report has also provided a comprehensive analysis of the competitive landscape in the global self-service technology market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, Toshiba Corporation, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.