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市場調查報告書
商品編碼
1404937

自助服務技術市場規模、佔有率和趨勢分析報告：按產品類型、應用、地區和細分市場預測，2023-2030

Self-service Technology Market Size, Share & Trends Analysis Report By Product Type (ATM, Kiosks, Vending Machines), By Application (Retail, QSR, Banking, Healthcare), By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 90 Pages | 商品交期: 2-10個工作天內

價格

自助服務技術市場成長與趨勢：

Grand View Research, Inc.最新研究顯示，預計2030年全球自助服務技術市場規模將達到922.4億美元，2023年至2030年複合年成長率為13.8。

由於該技術為客戶和企業帶來了眾多好處，預計該市場將以顯著的速度成長。組織擴大採用此類技術作為增強服務交換的手段。從餐廳到銀行，從機場到飯店，自助服務技術的使用透過灌輸與客戶的個人化服務互動來提高客戶滿意度。科技正在取代諸如開立申請、進行交易、點用餐和排隊等流程中的人類互動。自助服務技術帶來的這些日益增加的好處預計將推動整個市場的發展。

自助結帳系統已成為提供便利銀行服務的主要管道。世界各地對現金或紙本交易的持續需求不斷增加對 ATM 和自動櫃員機系統的需求。儘管數位付款的興起正在改變現金付款的普及，但各個新興經濟體對 ATM 提款和現金的需求仍然強勁。英國保全服務公司G4S plc發布的2018年《世界現金報告》顯示，整個歐洲的現金交易呈現正成長。報告也強調，大多數國家都表達了對 ATM 和現金提領的一些需求。因此， ATM 等自助服務技術的需求仍然是提供 24/7 增強服務的主要管道。

此外，零售業的數位轉型趨勢也是市場成長的關鍵因素。客戶行為的快速變化和消費者期望的不斷提高迫使零售商實施先進技術，以在整個店內購買過程中提供客戶滿意度。此外，隨著電商的普及，店內轉型成為零售商生存的關鍵因素。零售商正利用自助服務技術作為獨特的銷售提案(USP)，讓顧客可以自由選擇店內購物體驗。艾伯森 (Albertsons) 和梅西百貨 (Macy's) 等主要零售商正在試點這些技術，以改善店內客戶體驗。

自助服務技術市場報告亮點

  • 由於新興經濟體對現金交易的持續需求，ATM 產業在 2019 年佔據了最大的市場佔有率。
  • 由於企業部門和 QSR 的需求不斷成長，自動販賣機產品類型預計將成為預測期內成長最快的細分市場。
  • 2022年自助服務技術市場的銷售佔有率為33.2%，由零售業主導。這是由不斷成長的店內零售轉型以及提供個人化客戶體驗的需求所推動的。
  • 由於旅行、零售和其他商業應用中擴大採用 ATM、行動 ATM、自助結帳系統亭和自動販賣機，亞太地區在 2019 年預測期內佔據了最大的收益佔有率，預計將創下最快的年複合成長率2020年。

目錄

第1章調查方法和範圍

第 2 章執行摘要

第3章自助服務技術市場變數、趨勢與範圍

  • 市場體系展望
  • 產業價值鏈分析
  • 市場動態
    • 市場促進因素分析
    • 市場抑制因素分析
    • 市場機會分析
  • 自助科技市場分析工具
    • 產業分析-波特五力分析
    • PESTEL分析

第4章 自助科技：產品類型估算與趨勢分析

  • 自助服務技術市場：要點
  • 自助服務技術市場：2022 年和 2030 年趨勢和市場佔有率分析
  • 自動販賣機
  • ATM
  • 亭

第5章 自助服務技術：使用量估算與趨勢分析

  • 自助服務技術市場：要點
  • 自助服務技術市場：2022 年和 2030 年趨勢和市場佔有率分析
  • 零售
  • QSR
  • 銀行業
  • 旅行和旅遊
  • 衛生保健
  • 其他

第6章 自助科技市場：區域估算及趨勢分析

  • 區域展望
  • 按地區分類的自助服務技術市場：要點
  • 北美洲
    • 2017年至2030年北美市場預估及預測
    • 美國
    • 加拿大
  • 歐洲
    • 2017年至2030年歐洲市場估計與預測
    • 英國
    • 德國
    • 法國
  • 亞太地區
    • 2017年至2030年亞太市場預估與預測
    • 日本
    • 中國
    • 印度
    • 澳洲
    • 韓國
  • 拉丁美洲
    • 2017年至2030年拉丁美洲市場估計與預測
    • 巴西
    • 墨西哥
  • 中東/非洲
    • 2017年至2030年MEA市場預測
    • 沙烏地阿拉伯
    • 南非
    • 阿拉伯聯合大公國

第7章競爭形勢

  • 主要市場參與企業的最新趨勢和影響分析
  • 市場參與企業分類
    • AZKOYEN, SA
    • AG HYOSUNG TNS
    • KIOSK Information Systems.
    • HESS Cash Systems
    • Crane Company
    • Toshiba Tec Corporation.
    • Fastcorp Vending LLC
Product Code: 978-1-68038-649-3

Self-service Technology Market Growth & Trends:

The global self-service technology market size is expected to reach USD 92.24 billion by 2030, registering a compound annual growth rate (CAGR) of 13.8 from 2023 to 2030, according to the new study conducted by Grand View Research, Inc. The market is poised to grow at a significant pace owing to the numerous benefits offered by the technology for both the customers and businesses. Organizations are increasingly adopting such technologies as a measure to enhance their service exchanges. From restaurants to banks and airports to hotels, the usage of self-service technology has increased the customer satisfaction as it infuses personal service interaction with the customers. The technology has replaced human interaction in the process of billing statements, transactions, ordering food, and waiting in queues. These increasing benefits offered by the self-service technologies are anticipated to drive the overall market.

The self-service checkout systems have become the primary channel to provide easy access to banking services. The continued demand for cash or paper-based transactions across the globe has consistently driven the demand for ATM and cash dispensing systems. Although the rise in digital mode of transactions has varied the prevalence of cash payments, the demand for ATM withdrawals and cash remains prevalent across various emerging economies. According to the World Cash Report published in 2018 by G4S plc, a U.K. based security service company, the overall growth rate of cash transactions across Europe was positive. Furthermore, the report also highlighted that majority of the countries had expressed constant demand for ATMs and cash withdrawals. Thus, the need for self-service technology such as ATM remains the primary channel for providing enhanced service 24*7.

Furthermore, the growing trend of digital transformation in retail industry is another critical factor responsible for market growth. The radical shift in customer behavior and increasing consumer expectations have forced retailers to embrace advanced technologies to provide customer satisfaction throughout their in-store buying process. Furthermore, with the increasing popularity of e-commerce, the retail in-store transformation has been a critical factor for their survival. Retailers are using self-servicing technologies as their Unique Selling Proposition (USP) to allow customers free of space to select their in-store shopping experience. Major retailers such as Albertsons and Macy's are piloting such technologies to improve their in-store customer experience.

Self-service Technology Market Report Highlights:

  • The ATM segment accounted for the largest market share in 2019 and owing to the continued demand for cash transactions across developing economies
  • The vending machine product type is expected to emerge as the fastest growing segment over the forecast period, owing to its rising demand across corporate sector and QSRs
  • The retail segment dominated the self-service technology market market with a revenue share of 33.2% in 2022. This can be attributed to the growing retail in-store transformation and the need to provide personalized customer experience
  • Asia Pacific accounted for the largest revenue share in 2019 and is expected to register the fastest CAGR over the forecast period owing to the rise in deployments of ATMs, mobile ATMs, self-checkout kiosks, and vending machines among travel, retail, and other commercial applications

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation & Scope
    • 1.1.1. Product Type
    • 1.1.2. Application
    • 1.1.3. Regional scope
    • 1.1.4. Estimates and forecast timeline
  • 1.2. Research Methodology
  • 1.3. Information Procurement
    • 1.3.1. Purchased database
    • 1.3.2. GVR's internal database
    • 1.3.3. Secondary sources
    • 1.3.4. Primary research
    • 1.3.5. Details of primary research
  • 1.4. Information or Data Analysis
  • 1.5. Market Formulation & Validation
  • 1.6. Model Details
  • 1.7. List of Secondary Sources
  • 1.8. List of Primary Sources
  • 1.9. Objectives

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
    • 2.2.1. Product type outlook
    • 2.2.2. Application outlook
    • 2.2.3. Regional outlook
  • 2.3. Competitive Insights

Chapter 3. Self-service Technology Market Variables, Trends & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market driver analysis
    • 3.3.2. Market restraint analysis
    • 3.3.3. Market opportunity analysis
  • 3.4. Self-service Technology Market Analysis Tools
    • 3.4.1. Industry analysis - Porter's
      • 3.4.1.1. Supplier power
      • 3.4.1.2. Buyer power
      • 3.4.1.3. Substitution threat
      • 3.4.1.4. Threat of new entrant
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Technological landscape
      • 3.4.2.3. Economic landscape
      • 3.4.2.4. Social landscape

Chapter 4. Self-service Technology: Product Type Estimates & Trend Analysis

  • 4.1. Self-service Technology Market: Key Takeaways
  • 4.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
  • 4.3. Vending Machine
    • 4.3.1. Vending machine market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.4. ATM
    • 4.4.1. ATM market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.5. Kiosks
    • 4.5.1. Kiosks market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 5. Self-service Technology: Application Estimates & Trend Analysis

  • 5.1. Self-service Technology Market: Key Takeaways
  • 5.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
  • 5.3. Retail
    • 5.3.1. Retail market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.4. QSR
    • 5.4.1. QSR market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.5. Banking
    • 5.5.1. Banking market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.6. Travel & Tourism
    • 5.6.1. Travel & tourism market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.7. Healthcare
    • 5.7.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Other market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 6. Self-service Technology Market: Regional Estimates & Trend Analysis

  • 6.1. Regional Outlook
  • 6.2. Self-service Technology Market by Region: Key Takeaway
  • 6.3. North America
    • 6.3.1. North America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.3.2. U.S.
      • 6.3.2.1. U.S. market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.3.3. Canada
      • 6.3.3.1. Canada market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.4. Europe
    • 6.4.1. Europe market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.2. UK
      • 6.4.2.1. UK market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.3. Germany
      • 6.4.3.1. Germany market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.4. France
      • 6.4.4.1. France market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.5. Asia Pacific
    • 6.5.1. Asia Pacific market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.2. Japan
      • 6.5.2.1. Japan market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.3. China
      • 6.5.3.1. China market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.4. India
      • 6.5.4.1. India market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.5. Australia
      • 6.5.5.1. Australia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.6. South Korea
      • 6.5.6.1. South Korea market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.6. Latin America
    • 6.6.1. Latin America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.6.2. Brazil
      • 6.6.2.1. Brazil market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.6.3. Mexico
      • 6.6.3.1. Mexico market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.7. MEA
    • 6.7.1. MEA market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.2. Saudi Arabia
      • 6.7.2.1. Saudi Arabia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.3. South Africa
      • 6.7.3.1. South Africa market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.4. UAE
      • 6.7.4.1. UAE market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)

Chapter 7. Competitive Landscape

  • 7.1. Recent Developments & Impact Analysis, By Key Market Participants
  • 7.2. Market Participant Categorization
    • 7.2.1. AZKOYEN, S.A.
      • 7.2.1.1. Company overview
      • 7.2.1.2. Financial performance
      • 7.2.1.3. Product benchmarking
      • 7.2.1.4. Strategic initiatives
    • 7.2.2. AG HYOSUNG TNS
      • 7.2.2.1. Company overview
      • 7.2.2.2. Financial performance
      • 7.2.2.3. Product benchmarking
      • 7.2.2.4. Strategic initiatives
    • 7.2.3. KIOSK Information Systems.
      • 7.2.3.1. Company overview
      • 7.2.3.2. Financial performance
      • 7.2.3.3. Product benchmarking
      • 7.2.3.4. Strategic initiatives
    • 7.2.4. HESS Cash Systems
      • 7.2.4.1. Company overview
      • 7.2.4.2. Financial performance
      • 7.2.4.3. Product benchmarking
      • 7.2.4.4. Strategic initiatives
    • 7.2.5. Crane Company
      • 7.2.5.1. Company overview
      • 7.2.5.2. Financial performance
      • 7.2.5.3. Product benchmarking
      • 7.2.5.4. Strategic initiatives
    • 7.2.6. Toshiba Tec Corporation.
      • 7.2.6.1. Company overview
      • 7.2.6.2. Financial performance
      • 7.2.6.3. Product benchmarking
      • 7.2.6.4. Strategic initiatives
    • 7.2.7. Fastcorp Vending LLC
      • 7.2.7.1. Company overview
      • 7.2.7.2. Financial performance
      • 7.2.7.3. Product benchmarking
      • 7.2.7.4. Strategic initiatives

List of Tables

  • Table 1 List of abbreviation
  • Table 2 North America self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 3 North America self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 4 North America self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 5 U.S. self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 6 U.S. self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 7 Canada self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 8 Canada self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 9 Europe self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 10 Europe self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 11 Europe self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 12 Germany self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 13 Germany self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 14 UK self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 15 UK self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 16 France self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 17 France self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 18 Asia Pacific self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 19 Asia Pacific self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 20 Asia Pacific self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 21 China self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 22 China self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 23 Japan self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 24 Japan self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 25 India self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 26 India self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 27 Australia self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 28 Australia self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 29 South Korea self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 30 South Korea self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 31 Latin America self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 32 Latin America self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 33 Latin America self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 34 Brazil self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 35 Brazil self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 36 Mexico self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 37 Mexico self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 38 Middle East and Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 39 Middle East and Africa self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 40 Middle East and Africa self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 41 South Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 42 South Africa self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 43 Saudi Arabia self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 44 Saudi Arabia self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 45 UAE self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 46 UAE self-service technology market, by application, 2017 - 2030 (USD Million)

List of Figures

  • Fig. 1 Market research process
  • Fig. 2 Data triangulation techniques
  • Fig. 3 Primary research pattern
  • Fig. 4 Market research approaches
  • Fig. 5 Value-chain-based sizing & forecasting
  • Fig. 6 QFD modeling for market share assessment
  • Fig. 7 Market formulation & validation
  • Fig. 8 Self-service technology: Market outlook
  • Fig. 9 Self-service technology: Competitive insights
  • Fig. 10 Parent market outlook
  • Fig. 11 Related/ancillary market outlook
  • Fig. 12 Penetration and growth prospect mapping
  • Fig. 13 Industry value chain analysis
  • Fig. 14 Self-service technology market driver impact
  • Fig. 15 Self-service technology market restraint impact
  • Fig. 16 Self-service technology market strategic initiatives analysis
  • Fig. 17 Self-service technology market: Product type movement analysis
  • Fig. 18 Self-service technology market: Product type outlook and key takeaways
  • Fig. 19 Vending machine market estimates and forecasts, 2017 - 2030
  • Fig. 20 ATM market estimates and forecasts, 2017 - 2030
  • Fig. 21 Kiosks market estimates and forecasts, 2017 - 2030
  • Fig. 22 Self-service technology market: Application movement analysis
  • Fig. 23 Self-service technology market: Application outlook and key takeaways
  • Fig. 24 Retail market estimates and forecasts, 2017 - 2030
  • Fig. 25 QSR delivery market estimates and forecasts, 2017 - 2030
  • Fig. 26 Banking market estimates and forecasts, 2017 - 2030
  • Fig. 27 Travel & tourism market estimates and forecasts, 2017 - 2030
  • Fig. 28 Healthcare market estimates and forecasts, 2017 - 2030
  • Fig. 29 Others market estimates and forecasts, 2017 - 2030
  • Fig. 30 Global self-service technology market: Regional movement analysis
  • Fig. 31 Global self-service technology market: Regional outlook and key takeaways
  • Fig. 32 North America market estimates and forecasts, 2017 - 2030
  • Fig. 33 U.S. market estimates and forecasts, 2017 - 2030
  • Fig. 34 Canada market estimates and forecasts, 2017 - 2030
  • Fig. 35 Europe market estimates and forecasts, 2017 - 2030
  • Fig. 36 UK market estimates and forecasts, 2017 - 2030
  • Fig. 37 Germany market estimates and forecasts, 2017 - 2030
  • Fig. 38 France market estimates and forecasts, 2017 - 2030
  • Fig. 39 Asia Pacific market estimates and forecasts, 2017 - 2030
  • Fig. 40 Japan market estimates and forecasts, 2017 - 2030
  • Fig. 41 China market estimates and forecasts, 2017 - 2030
  • Fig. 42 India market estimates and forecasts, 2017 - 2030
  • Fig. 43 Australia market estimates and forecasts, 2017 - 2030
  • Fig. 44 South Korea market estimates and forecasts, 2017 - 2030
  • Fig. 45 Latin America market estimates and forecasts, 2017 - 2030
  • Fig. 46 Brazil market estimates and forecasts, 2017 - 2030
  • Fig. 47 Mexico market estimates and forecasts, 2017 - 2030
  • Fig. 48 Middle East and Africa market estimates and forecasts, 2017 - 2030
  • Fig. 49 Saudi Arabia market estimates and forecasts, 2017 - 2030
  • Fig. 50 South Africa market estimates and forecasts, 2017 - 2030
  • Fig. 51 UAE market estimates and forecasts, 2017 - 2030