互動式AI市場:現狀分析與預測(2022年～2030年)

Conversational AI Market: Current Analysis and Forecast (2022-2030)

出版日期: 2023年05月01日 | 出版商:

UnivDatos Market Insights Pvt Ltd | 英文 154 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

由於對基於人工智能的客戶支持服務的需求不斷增長，對話式人工智能市場預計將穩定增長約23%。此外，基於人工智能的聊天機器人的日益普及和全渠道方法的採用激增也是推動市場增長的因素。此外，對話式人工智能市場推出的產品數量不斷增加以及對人工智能的投資不斷增加也是推動市場增長的最突出因素之一。例如，2023 年 2 月，You.com 推出了多模態會話 AI 來挑戰微軟和谷歌。

為了更好地了解對話式人工智能行業的市場採用情況，市場包括北美（美國、加拿大、北美其他地區）、歐洲（德國、英國、法國、西班牙、意大利、歐洲其他地區）、亞太地區（中國、日本）、印度以及亞太地區其他國家）和其他地區國家。2021 年，北美將佔據全球對話式人工智能市場的主要佔有率。技術先進的商業環境、多元化的人口、數字技術的高采用率、複雜的醫療保健行業、對創新和創業的關注是推動該地區市場增長的一些最突出的因素。此外，北美的數字技術採用率很高，很大一部分人口使用智能手機和社交媒體等數字平台。對話式人工智能幫助企業通過這些平台與客戶互動，提供更加無縫和便捷的體驗。

Conversational AI refers to the use of artificial intelligence (AI) technologies to enable computers or other digital devices to engage in human-like conversations with people. It involves natural language processing (NLP) and machine learning techniques that allow machines to understand human language, interpret the intent behind it, and generate appropriate responses. Conversational AI has rapidly advanced in recent years and is now used in a wide range of applications, including virtual assistants, chatbots, and customer service.

The Conversational AI Market is expected to grow at a steady rate of around 23% owing to the growing demand for AI-based customer support services. Moreover, the increasing popularity of AI-based chatbots and the surge in the deployment of omnichannel methods are other factors helping the market to grow. Additionally, the increasing number of products launched in the conversational AI market and increasing investment in AI are some of the most prominent factors contributing to the growth of the market. For instance, in February 2023, You.com launched multimodal conversational AI in order to challenge Microsoft and Google.

Based on technology, the market is divided into deep learning, automated speech recognition, and natural language processing. The natural language processing segment held a prominent share of the market in 2021 and is expected to grow at a prominent CAGR during the forecasted period. This is due to technological advancements, growing demand for more sophisticated AI systems, and the availability of large amounts of data to train these systems

On the basis of deployment, the market is bifurcated into on-premises and cloud. Among these, on-premises deployment dominated the market in 2021 mainly due to the flexibility and customization delivered to the organization. Moreover, on-premises deployment gives businesses greater control and ownership over their data and infrastructure. This is particularly important for companies that deal with sensitive or confidential information, such as financial or healthcare data, and need to maintain a high level of security and compliance

Based on industry, the market is segmented into banking & financial services, media & entertainment, healthcare, information & communication technology, and others. The banking and financial services industry is expected to grow at a significant CAGR during the forecasted period. Conversational AI can provide a more seamless and efficient customer experience, allowing customers to access banking services and information through natural language interactions, such as voice or text-based chatbots. This can help banks to reduce wait times and improve customer satisfaction

For a better understanding of the market adoption of the Conversational AI industry, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, Rest of North America), Europe (Germany, U.K., France, Spain, Italy, Rest of Europe), Asia-Pacific (China, Japan, India, Rest of Asia-Pacific), Rest of World. North America held the major share of the global conversational AI market in 2021. technologically advanced business landscape, diverse population, the high adoption rate of digital technologies, complex healthcare industry, and focus on innovation and entrepreneurship are some of the most prominent factors driving the growth of this market in the region. Moreover, North America has a high adoption rate of digital technologies, with a large percentage of the population using smartphones, social media, and other digital platforms. Conversational AI can help businesses to engage with their customers through these platforms, providing a more seamless and convenient experience.

Some of the major players operating in the market include: IBM; Amazon Web Services, Inc.; Microsoft; Cisco Systems, Inc.; Oracle; SAP; OpenAI; Rasa Technologies Inc.; Kore.ai Inc.; and Google.

1 MARKET INTRODUCTION

1.1. Market Definitions
1.2. Main Objective
1.3. Stakeholders
1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTION

2.1. Research Process of the Conversational AI Market
2.2. Research Methodology of the Conversational AI Market
2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 IMPACT OF COVID-19 ON THE CONVERSATIONAL AI MARKET

6 CONVERSATIONAL AI MARKET REVENUE, 2020-2030F

7 MARKET INSIGHTS BY TECHNOLOGY

7.1. Deep Learning
7.2. Automated Speech Recognition
7.3. Natural Language Processing

8 MARKET INSIGHTS BY DEPLOYMENT

8.1. On-Premises
8.2. Cloud

9 MARKET INSIGHTS BY INDUSTRY

9.1. Banking & Financial Services
9.2. Media & Entertainment
9.3. Healthcare
9.4. Information & Communication Technology
9.5. Others

10 MARKET INSIGHTS BY REGION

10.1. North America
- 10.1.1. U.S.
- 10.1.2. Canada
- 10.1.3. Rest of North America
10.2. Europe
- 10.2.1. Germany
- 10.2.2. U.K.
- 10.2.3. France
- 10.2.4. Italy
- 10.2.5. Spain
- 10.2.6. Rest of Europe
10.3. Asia-Pacific
- 10.3.1. China
- 10.3.2. Japan
- 10.3.3. India
- 10.3.4. Rest of Asia-Pacific
10.4. Rest of World