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1438182

到 2030 年的服務整合和管理市場預測：按解決方案、服務、組織規模、最終用戶和地區進行的全球分析

Service Integration and Management Market Forecasts to 2030 - Global Analysis By Solution (Technology Solutions, Business Solutions and Other Solutions), Service, Organization Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3個工作天內

價格

根據Stratistics MRC預測，2023年全球服務整合和管理市場規模將達到48億美元，預計2030年將達到73億美元，預測期內年複合成長率為6.3%。

服務整合管理 (SIAM) 是一種管理多個服務供應商並整合其服務以為您的企業提供單一、無縫 IT 環境的方法。其目的是使組織的各個 IT服務供應商能夠有效率、有效地協同工作，以實現業務目標。這包括整合來自不同提供者的服務，包括內部團隊和外部供應商。整合的目的是創建一個統一且有凝聚力的服務提供模型。

根據 Flexera 2021 年技術支出狀況，全球整體近一半 (49%) 的公司預計 2021 年 IT 支出將增加。此外，降低成本是企業的首要任務，預計成本將增加兩倍，從 2020 年的 9% 增加到 2021 年的 27%。

數位轉型舉措

企業正在利用人工智慧、自動化和雲端運算等先進技術來增強服務交付和整合流程。這包括實施整合服務管理平台、即時分析和敏捷方法。隨著企業優先考慮無縫服務體驗，IT 服務正在不斷發展以滿足這些需求，從而推動 IT 服務交付的效率、協作和創新。市場正在見證向數位解決方案的模式轉移，這些解決方案最佳化了現代商業環境中的服務整合和管理。

缺乏標準化

由於缺乏標準化，市場面臨挑戰。不匹配的流程和框架帶來了互通性挑戰，並阻礙了整合服務的效率和有效性。缺乏通用標準使服務交付變得複雜，增加了營運複雜性，並限制了實現最佳效能和客戶滿意度的可能性。

多供應商外包需求不斷成長

越來越多的企業認知到與多個服務供應商簽訂合約以最佳化服務提供並提高整體效率的好處。這種方法使公司能夠利用各種供應商的專業知識，促進創新並產生更客製化和全面的解決方案。 IT 環境日益複雜以及對無縫整合的需求正在推動市場成長。

資料安全問題

各種服務和系統的整合增加了資料外洩、未授權存取和網路威脅的風險。機密資訊在各個服務供應商之間交換，從而產生未授權存取和資料外洩的風險。確保強大的加密通訊協定、嚴格的存取控制和全面的身分管理對於保護資料完整性至關重要。這些都是限制市場成長的因素。

COVID-19 的影響：

COVID-19 的疫情對市場產生了重大影響，企業優先考慮數位轉型和遠距工作解決方案。對 IT 服務的依賴日益增加，對無縫整合各種服務的高效解決方案的需求也隨之增加。然而，預算限制和不確定性迫使一些公司推遲或重新考慮實施。隨著情勢的發展，隨著企業意識到強大的服務整合對於應對疫情挑戰的重要性，市場預計將復甦。

技術解決方案產業預計將在預測期內成為最大的產業

由於高效的服務交付和協作，技術解決方案產業預計將在預測期內獲得最大佔有率。先進的 IT 工具、自動化和雲端基礎的平台在簡化流程、加強溝通和確保各種服務的無縫整合方面發揮著至關重要的作用。隨著組織越來越接受數位轉型，市場不斷發展，滿足現代服務整合和管理需求的創新技術。

預計通訊業在預測期內的年複合成長率最高

預計通訊業在預測期內的年複合成長率最高。隨著越來越多的公司採用框架來簡化服務交付，通訊解決方案促進了高效的協作和資料交換。憑藉對連接性、網路可靠性和先進通訊技術的關注，通訊業仍然是在不斷發展的市場環境中支援各種服務整合和管理的關鍵推動者。

佔比最大的地區：

由於擴大採用整合服務交付模式，預計北美在預測期內將佔據最大的市場佔有率。該地區充滿活力的商業格局和對數位轉型的關注正在進一步推動市場擴張，主要企業提供全面的解決方案來滿足不斷變化的客戶需求。在這種競爭背景下，主要企業正在積極創新，以提供全面的解決方案並滿足該地區企業不斷變化的需求。

年複合成長率最高的地區：

由於擴大採用數位轉型舉措，預計亞太地區在預測期內將保持最高的年複合成長率。該地區的組織正在採用該框架來增強服務整合、管理多樣化的服務供應商並提高整體服務品質。對數位轉型的日益重視以及多個服務供應商之間無縫協作的需求正在促進市場擴張。隨著公司優先考慮有效的服務管理，市場可望持續成長。

免費客製化服務

訂閱此報告的客戶可以存取以下免費自訂選項之一：

  • 公司簡介
    • 其他市場參與者的綜合分析（最多 3 家公司）
    • 主要企業SWOT分析（最多3家企業）
  • 區域分割
    • 根據客戶興趣對主要國家的市場估計、預測和年複合成長率（註：基於可行性檢查）
  • 競爭基準化分析
    • 根據產品系列、地理分佈和策略聯盟對主要企業基準化分析

目錄

第1章執行摘要

第2章 前言

  • 概述
  • 相關利益者
  • 調查範圍
  • 調查方法
    • 資料探勘
    • 資料分析
    • 資料檢驗
    • 研究途徑
  • 調查來源
    • 主要調查來源
    • 二次調查來源
    • 先決條件

第3章市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 最終用戶分析
  • 新興市場
  • 新型冠狀病毒感染疾病（COVID-19）的影響

第4章波特五力分析

  • 供應商的議價能力
  • 買方議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第5章全球服務整合與管理市場：按解決方案

  • 技術解決方案
    • 資料中心
    • 測試應用程式
    • 安全
    • 通訊網路
    • 生命週期管理
  • 商務解決方案
    • 採購
    • 審核和申請
    • 管治、風險與控制
    • 合約管理
  • 其他

第6章全球服務整合與管理市場：依服務分類

  • 培訓/支援/維護
  • 整合/實施
  • 諮詢
  • 其他

第7章全球服務整合與管理市場：依組織規模

  • 主要企業
  • 中小企業

第8章全球服務整合與管理市場：依最終使用者分類

  • 通訊
  • 零售/消費品
  • 製造業
  • 能源/公共事業
  • 醫療保健/生命科學
  • 運輸/物流
  • 銀行、金融服務和保險 (BFSI)
  • 其他

第9章全球服務整合與管理市場：按地區

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳洲
    • 紐西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地區
  • 中東和非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 卡達
    • 南非
    • 其他中東和非洲

第10章 主要進展

  • 合約、夥伴關係、協作和合資企業
  • 收購和合併
  • 新產品發布
  • 業務擴展
  • 其他關鍵策略

第11章 公司簡介

  • Hewlett Packard Enterprise
  • Accenture
  • HCL Technologies Limited
  • DXC Technology
  • Wipro Limited
  • CGI Group Inc.
  • Capgemini
  • Tata Consultancy Services Limited
  • Atos
  • Mindtree Limited
  • Oracle
  • Quint Wellington Redwood
  • ServiceNow
  • Fujitsu
  • Capgemini
  • NTT DATA
Product Code: SMRC25151

According to Stratistics MRC, the Global Service Integration and Management Market is accounted for $4.8 billion in 2023 and is expected to reach $7.3 billion by 2030 growing at a CAGR of 6.3% during the forecast period. Service Integration and Management (SIAM) is an approach to managing multiple service providers and integrating their services to provide a single, seamless business-facing IT environment. The goal is to ensure that an organization's various IT service providers work together efficiently and effectively to meet business objectives. It involves integrating services from various providers, which may include internal teams as well as external vendors. The integration aims to create a unified and cohesive service delivery model.

According to Flexera 2021 State of Tech Spend, almost half (49%) of the companies globally expect to increase IT spending in 2021. In addition, cost-saving is a top initiative for the companies, which is expected to triple from 9% in 2020 to 27% in 2021.

Market Dynamics:

Driver:

Digital transformation initiatives

Organizations are leveraging advanced technologies such as artificial intelligence, automation, and cloud computing to enhance service delivery and integration processes. This includes the implementation of integrated service management platforms, real-time analytics, and agile methodologies. As businesses prioritize seamless service experiences, it is evolving to meet these demands, driving efficiency, collaboration, and innovation in the delivery of IT services. The market is witnessing a paradigm shift towards digital solutions to optimize service integration and management in the modern business landscape.

Restraint:

Lack of standardization

The market faces challenges due to a lack of standardization. Inconsistencies in processes and frameworks create interoperability challenges, impeding the efficiency and effectiveness of integrated services. This absence of a universal standard complicates service delivery, increases operational complexities, and limits the potential for achieving optimal performance and customer satisfaction within the landscape.

Opportunity:

Increasing demand for multi-vendor outsourcing

Organizations increasingly recognize the benefits of engaging multiple service providers to optimize service delivery and enhance overall efficiency. This approach allows businesses to leverage specialized expertise from various vendors, fostering innovation and ensuring a more tailored and comprehensive solution. The growing complexity of IT environments and the need for seamless integration drive the market growth.

Threat:

Data security concerns

The convergence of various services and systems raises the risk of data breaches, unauthorized access, and cyber threats. The exchange of sensitive information across various service providers poses risks of unauthorized access and data breaches. Ensuring robust encryption protocols, stringent access controls, and comprehensive identity management is crucial to safeguarding data integrity. These are the factors restraining the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic has significantly impacted the market, with organizations prioritizing digital transformation and remote work solutions. The increased reliance on IT services has driven the demand for efficient solutions to ensure seamless integration of diverse services. However, budget constraints and uncertainties have led some businesses to postpone or reconsider implementations. As the situation evolves, the market is expected to rebound as businesses recognize the importance of robust service integration in navigating the challenges posed by the pandemic.

The technology solutions segment is expected to be the largest during the forecast period

The technology solutions segment is expected to be the largest during the forecast period owing to efficient service delivery and collaboration. Advanced IT tools, automation, and cloud-based platforms play a pivotal role in streamlining processes, enhancing communication, and ensuring seamless integration of diverse services. As organizations increasingly embrace digital transformation, the market continues to evolve with innovative technologies to meet the demands of modern service integration and management.

The telecommunications segment is expected to have the highest CAGR during the forecast period

The telecommunications segment is expected to have the highest CAGR during the forecast period. As businesses increasingly adopt frameworks to streamline service delivery, telecommunications solutions facilitate efficient collaboration and data exchange. With a focus on connectivity, network reliability, and advanced communication technologies, the telecommunications sector continues to be a key enabler in supporting the integration and management of diverse services within the evolving landscape of the market.

Region with largest share:

North America is projected to hold the largest market share during the forecast period owing to increasing adoption of integrated service delivery models. The region's dynamic business landscape and emphasis on digital transformation further fuel market expansion, with key players offering comprehensive solutions to meet evolving customer needs. With a competitive market landscape, key players are actively innovating to offer comprehensive solutions, catering to the evolving needs of businesses in the region.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period due to ncreasing adoption of digital transformation initiatives. Organizations across the region are adopting frameworks to enhance service integration, manage diverse service providers, and improve overall service quality. The growing emphasis on digital transformation and the need for seamless collaboration among multiple service providers contribute to the market's expansion. As businesses prioritize effective service management, the market is poised for continuous advancement.

Key players in the market

Some of the key players in Service Integration and Management market include Hewlett Packard Enterprise, Accenture, HCL Technologies Limited, DXC Technology, Wipro Limited, CGI Group Inc., Capgemini, Tata Consultancy Services Limited, Atos , Mindtree Limited, Oracle, Quint Wellington Redwood, ServiceNow, Fujitsu, Capgemini and NTT DATA.

Key Developments:

In October 2023, IBM launched the IBM Engineering Lifecycle Management 7.0.3 version, a software solution enabling organizations to streamline and enhance their engineering processes and product development.

In September 2023, Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cobalt Airline Cloud (ICAC), a first-of-its-kind industry cloud offering designed for commercial airlines to help them accelerate their digital transformation journey.

In September 2022, Fujitsu introduced the Virtuora Service Management and Orchestration (SMO) offering to enable intelligent, automated, and adaptive service delivery over multi-layer, multi-vendor mobile networks, subnets, network slices, and the cloud.

Solutions Covered:

  • Technology Solutions
  • Business Solutions
  • Other Solutions

Services Covered:

  • Training, Support, and Maintenance
  • Integration & Implementation
  • Consulting
  • Other Services

Organization Sizes Covered:

  • Large Enterprises
  • Small and Medium Enterprises

End Users Covered:

  • Telecommunications
  • Retail & Consumer Goods
  • Manufacturing
  • Energy & Utilities
  • Healthcare & Life Sciences
  • Transportation & Logistics
  • Banking, Financial Services and Insurance (BFSI)
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Service Integration and Management Market, By Solution

  • 5.1 Introduction
  • 5.2 Technology Solutions
    • 5.2.1 Data Center
    • 5.2.2 Application Testing
    • 5.2.3 Security
    • 5.2.4 Network
    • 5.2.5 Lifecycle Management
  • 5.3 Business Solutions
    • 5.3.1 Procurement
    • 5.3.2 Auditing & Invoicing
    • 5.3.3 Governance, Risk, and Control
    • 5.3.4 Contract Management
  • 5.4 Other Solutions

6 Global Service Integration and Management Market, By Service

  • 6.1 Introduction
  • 6.2 Training, Support, and Maintenance
  • 6.3 Integration & Implementation
  • 6.4 Consulting
  • 6.5 Other Services

7 Global Service Integration and Management Market, By Organization Size

  • 7.1 Introduction
  • 7.2 Large Enterprises
  • 7.3 Small and Medium Enterprises

8 Global Service Integration and Management Market, By End User

  • 8.1 Introduction
  • 8.2 Telecommunications
  • 8.3 Retail & Consumer Goods
  • 8.4 Manufacturing
  • 8.5 Energy & Utilities
  • 8.6 Healthcare & Life Sciences
  • 8.7 Transportation & Logistics
  • 8.8 Banking, Financial Services and Insurance (BFSI)
  • 8.9 Other End Users

9 Global Service Integration and Management Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Hewlett Packard Enterprise
  • 11.2 Accenture
  • 11.3 HCL Technologies Limited
  • 11.4 DXC Technology
  • 11.5 Wipro Limited
  • 11.6 CGI Group Inc.
  • 11.7 Capgemini
  • 11.8 Tata Consultancy Services Limited
  • 11.9 Atos
  • 11.10 Mindtree Limited
  • 11.11 Oracle
  • 11.12 Quint Wellington Redwood
  • 11.11 ServiceNow
  • 11.14 Fujitsu
  • 11.15 Capgemini
  • 11.16 NTT DATA

List of Tables

  • Table 1 Global Service Integration and Management Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Service Integration and Management Market Outlook, By Solution (2021-2030) ($MN)
  • Table 3 Global Service Integration and Management Market Outlook, By Technology Solutions (2021-2030) ($MN)
  • Table 4 Global Service Integration and Management Market Outlook, By Data Center (2021-2030) ($MN)
  • Table 5 Global Service Integration and Management Market Outlook, By Application Testing (2021-2030) ($MN)
  • Table 6 Global Service Integration and Management Market Outlook, By Security (2021-2030) ($MN)
  • Table 7 Global Service Integration and Management Market Outlook, By Network (2021-2030) ($MN)
  • Table 8 Global Service Integration and Management Market Outlook, By Lifecycle Management (2021-2030) ($MN)
  • Table 9 Global Service Integration and Management Market Outlook, By Business Solutions (2021-2030) ($MN)
  • Table 10 Global Service Integration and Management Market Outlook, By Procurement (2021-2030) ($MN)
  • Table 11 Global Service Integration and Management Market Outlook, By Auditing & Invoicing (2021-2030) ($MN)
  • Table 12 Global Service Integration and Management Market Outlook, By Governance, Risk, and Control (2021-2030) ($MN)
  • Table 13 Global Service Integration and Management Market Outlook, By Contract Management (2021-2030) ($MN)
  • Table 14 Global Service Integration and Management Market Outlook, By Other Solutions (2021-2030) ($MN)
  • Table 15 Global Service Integration and Management Market Outlook, By Service (2021-2030) ($MN)
  • Table 16 Global Service Integration and Management Market Outlook, By Training, Support, and Maintenance (2021-2030) ($MN)
  • Table 17 Global Service Integration and Management Market Outlook, By Integration & Implementation (2021-2030) ($MN)
  • Table 18 Global Service Integration and Management Market Outlook, By Consulting (2021-2030) ($MN)
  • Table 19 Global Service Integration and Management Market Outlook, By Other Services (2021-2030) ($MN)
  • Table 20 Global Service Integration and Management Market Outlook, By Organization Size (2021-2030) ($MN)
  • Table 21 Global Service Integration and Management Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 22 Global Service Integration and Management Market Outlook, By Small and Medium Enterprises (2021-2030) ($MN)
  • Table 23 Global Service Integration and Management Market Outlook, By End User (2021-2030) ($MN)
  • Table 24 Global Service Integration and Management Market Outlook, By Telecommunications (2021-2030) ($MN)
  • Table 25 Global Service Integration and Management Market Outlook, By Retail & Consumer Goods (2021-2030) ($MN)
  • Table 26 Global Service Integration and Management Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 27 Global Service Integration and Management Market Outlook, By Energy & Utilities (2021-2030) ($MN)
  • Table 28 Global Service Integration and Management Market Outlook, By Healthcare & Life Sciences (2021-2030) ($MN)
  • Table 29 Global Service Integration and Management Market Outlook, By Transportation & Logistics (2021-2030) ($MN)
  • Table 30 Global Service Integration and Management Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2021-2030) ($MN)
  • Table 31 Global Service Integration and Management Market Outlook, By Other End Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.