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客戶經驗外包服務的全球市場:市場規模，佔有率，成長分析，各零件，各部署，各用途，各業界-產業預測(2022年～2028年)
市場調查報告書
商品編碼
1244351

客戶經驗外包服務的全球市場:市場規模，佔有率，成長分析，各零件，各部署，各用途，各業界-產業預測(2022年～2028年)

Global Customer Experience Outsourcing Services Market Size, Share, Growth Analysis, By Component, By Deployment, By Application, By Industry - Industry Forecast 2022-2028
出版日期: | 出版商: SkyQuest | 英文 165 Pages | 商品交期: 3-5個工作天內

價格
簡介目錄

全球客戶經驗外包服務的市場規模，從2021年的758億8,000萬美元，預計2028年成為968億4,000萬美元，從2022年到2028年的預測期間內的年複合成長率成為4％。企業的市場競爭加劇和世界化，促進市場成長。可是，資料保全相關疑慮，抑制市場成長。

本報告提供全球客戶經驗外包服務市場的相關調查，市場概要，市場分析，企業簡介等全面性資訊。

目錄

摘要整理

親市場分析

市場概要

市場規模

  • 市場動態
  • 促進因素
  • 機會
  • 阻礙因素
  • 課題
  • SWOT分析

主要的市場洞察

  • 技術分析
  • 價格分析
  • 供應鏈分析
  • 價值鏈分析
  • 市場生態系統
  • IP分析
  • 貿易分析
  • Start-Ups分析
  • 原料分析
  • 革新矩陣
  • 開發中產品分析
  • 宏觀經濟指標

新型冠狀病毒的影響

  • 簡介
  • 經濟情境評估的影響
  • 修正的市場規模
  • COVID-19對主要市場區隔的影響
  • COVID-19策略:各企業

市場動態與展望

  • 市場動態
  • 促進因素
  • 機會
  • 阻礙因素
  • 課題
  • 法規情形
  • SWOT分析
  • 波特五力分析
  • 競爭企業間的敵對關係
  • 替代品的威脅
  • 買方議價能力
  • 新加入業者的威脅
  • 供給企業談判力
  • 未來的混亂相關Skyquest的特別洞察
  • 政治影響
  • 經濟影響
  • 社會影響
  • 技術性影響
  • 環境的影響
  • 法律上的影響

全球客戶經驗外包服務市場:各零件

  • 市場區隔
  • 軟體
  • 服務

全球客戶經驗外包服務市場:各部署

  • 市場區隔
  • 內部部署
  • 雲端

全球客戶經驗外包服務市場:各用途

  • 市場區隔
  • IT、管理支援的外包
  • 行銷和銷售的外包
  • 流程固有的外包
  • 計劃外包

全球客戶經驗外包服務市場:各業界

  • 市場區隔
  • 醫療
  • 政府
  • BFSI
  • 不動產
  • 製造業

市場規模:各地區

  • 北美
  • 美國
  • 加拿大
  • 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 其他的歐洲
  • 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他的亞太地區
  • 南美
  • 巴西
  • 其他的南美
  • 中東、非洲
  • GCC各國
  • 南非
  • 其他的中東、非洲

主要企業簡介

  • 競爭情形
  • Conectys(羅馬尼亞)
  • Teleperformance SA(法國)
  • Arise Virtual Solutions(美國)
  • WOW24-7.io.(Ukraine)
  • Stream Global Services(美國)
  • GCS Agents(美國)
  • Unity Communications(美國)
  • Sitel Group(美國)
  • SunTec India(印度)
  • The Contact Company(英國)
  • OnBrand24(美國)
  • Talk2Rep(美國)
簡介目錄
Product Code: SQMG45D2028

Global Customer Experience (CX) Outsourcing Services Market was valued to be USD 75.88 billion in 2021, and it is expected to reach USD 96.84 billion by 2028 at a CAGR of 4% over the forecast period (2022-2028).

The Global Customer Experience (CX) Outsourcing Services Market refers to the market for outsourcing services that help organizations improve and manage their customer experience across various touch points. Customer experience outsourcing services include a range of solutions such as customer support, technical support, customer acquisition and retention, sales, and marketing. In the CX outsourcing market, businesses contract with third-party service providers to handle customer interactions, which could be through phone, email, chat, social media, or other channels. The outsourcing provider can handle all or some of the tasks related to customer service, including handling inquiries, complaints, and feedback.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Customer Experience (CX) Outsourcing Services Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined by using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Segments covered in this report

The Global Customer Experience (CX) Outsourcing Services Market is segmented based on component, deployment, application, industry, and region. Based on Components, it is categorized into Software and Services. Based on Deployment, it is categorized into On-premises and Cloud. Based on Application, it is categorized into IT or Administrative Support Outsourcing, Marketing & Sales Outsourcing, Processes Specific Outsourcing, and Project outsourcing. Based on Industry, it is categorized into Healthcare, Government, BFSI, Real Estate, and Manufacturing. Based on region, it is categorized into North America, Europe, Asia Pacific, The Middle East and Africa, and Latin America.

Driver

Customer satisfaction is a key factor for businesses to remain competitive in the market. With the increasing competition and globalization, businesses are focusing on enhancing their customer experience to retain customers and gain new ones. CX outsourcing services providers offer specialized services such as customer service, technical support, and sales support to help businesses improve their customer satisfaction. As a result, the demand for CX outsourcing services is increasing, driving the growth of the market.

Restraint

One of the significant challenges faced by the CX outsourcing services market is data security concerns. As outsourcing providers handle sensitive customer data, businesses must ensure that their outsourcing partner has proper data security measures in place to protect customer information from potential data breaches or cyber-attacks. Data security breaches can severely damage a company's reputation and lead to significant financial losses.

Market Trends

Customers today expect a seamless and consistent experience across multiple channels, including phone, email, chat, social media, and self-service portals. CX outsourcing services providers are adopting omnichannel support capabilities to cater to these evolving customer needs. By integrating multiple channels into a single platform, CX outsourcing services providers can provide a personalized and consistent experience to customers, leading to increased customer satisfaction and loyalty.

Table of Contents

Executive Summary

Market overview

  • Exhibit: Executive Summary - Chart on Market Overview
  • Exhibit: Executive Summary - Data Table on Market Overview
  • Exhibit: Executive Summary - Chart on Global Global Customer Experience (CX) Outsourcing Services Market Characteristics
  • Exhibit: Executive Summary - Chart on Market by Geography
  • Exhibit: Executive Summary - Chart on Market Segmentation
  • Exhibit: Executive Summary - Chart on Incremental Growth
  • Exhibit: Executive Summary - Data Table on Incremental Growth
  • Exhibit: Executive Summary - Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
  • SWOT Analysis

KEY MARKET INSIGHTS

  • Technology Analysis
    • (Exhibit: Data Table: Name of technology and details)
  • Pricing Analysis
    • (Exhibit: Data Table: Name of technology and pricing details)
  • Supply Chain Analysis
    • (Exhibit: Detailed Supply Chain Presentation)
  • Value Chain Analysis
    • (Exhibit: Detailed Value Chain Presentation)
  • Ecosystem Of the Market
    • Exhibit: Parent Market Ecosystem Market Analysis
    • Exhibit: Market Characteristics of Parent Market
  • IP Analysis
    • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
  • Trade Analysis
    • (Exhibit: Data Table: Import and Export data details)
  • Startup Analysis
    • (Exhibit: Data Table: Emerging startups details)
  • Raw Material Analysis
    • (Exhibit: Data Table: Mapping of key raw materials)
  • Innovation Matrix
    • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
  • Pipeline product Analysis
    • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
  • Macroeconomic Indicators

COVID IMPACT

  • Introduction
  • Impact On Economy-scenario Assessment
    • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
  • Revised Market Size
    • Exhibit: Data Table on Global Global Customer Experience (CX) Outsourcing Services Market size and forecast 2021-2027 ($ million)
  • Impact Of COVID On Key Segments
    • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
  • COVID Strategies By Company
    • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
  • Regulatory Landscape
    • Exhibit: Data Table on regulation from different region
  • SWOT Analysis
  • Porters Analysis
    • Competitive rivalry
  • Exhibit: Competitive rivalry Impact of key factors, 2021
    • Threat of substitute products
  • Exhibit: Threat of Substitute Products Impact of key factors, 2021
    • Bargaining power of buyers
  • Exhibit: buyers bargaining power Impact of key factors, 2021
    • Threat of new entrants
  • Exhibit: Threat of new entrants Impact of key factors, 2021
    • Bargaining power of suppliers
  • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
  • Skyquest special insights on future disruptions
    • Political Impact
    • Economic impact
    • Social Impact
    • Technical Impact
    • Environmental Impact
    • Legal Impact
  • Global Global Customer Experience (CX) Outsourcing Services Market by Component
  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • Software
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Services
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Global Global Customer Experience (CX) Outsourcing Services Market by Deployment
  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • On-premises
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Cloud
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)

Global Global Customer Experience (CX) Outsourcing Services Market by Application

  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • IT or Administrative Support Outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Marketing & Sales Outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Processes Specific Outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Project outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Global Global Customer Experience (CX) Outsourcing Services Market by Industry
  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • Healthcare
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Government
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • BFSI
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Real Estate
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Manufacturing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)

Market Size by Region

  • Chart on Market share by geography 2021-2027 (%)
  • Data Table on Market share by geography 2021-2027(%)
  • North America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • USA
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Canada
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Europe
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Germany
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Spain
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • France
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • UK
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Europe
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Asia Pacific
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • China
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • India
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Japan
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Korea
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Asia Pacific
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Latin America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Brazil
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of South America
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Middle East & Africa (MEA)
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • GCC Countries
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Africa
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of MEA
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

  • Competitive Landscape
    • Total number of companies covered
  • Exhibit: companies covered in the report, 2021
    • Top companies market positioning
  • Exhibit: company positioning matrix, 2021
    • Top companies market Share
  • Exhibit: Pie chart analysis on company market share, 2021(%)
  • Conectys (Romania)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Teleperformance SA (France)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Arise Virtual Solutions (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • WOW24-7.io. (Ukraine)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Stream Global Services (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • GCS Agents (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Unity Communications (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Sitel Group (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • SunTec India (India)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • The Contact Company (UK)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • OnBrand24 (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Talk2Rep (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments