通訊產業市場:2022年更加縮小:通訊產業在2022年終的總員工數是低於2019年的8％的457萬人，2023年第一季的決算內容暗示人員持續削減

2022年終的通訊業者的員工數在世界是457萬人，與前一年同期比減少2.1％，從COVID-19前的2019年第四季記錄的496萬人的水準減少7.9％。

本報告提供全球通訊產業的勞動力趨勢調查，員工數相關經年資料和企業等級趨勢，今後預測等彙整資料。

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目錄

• 摘要
• 通訊業者:一邊摸索新的收益來源，一邊以更少費用進行更多工作為目標
• 人事費用
• 通訊業者的員工數相關未來展望
• 附錄

This brief report addresses workforce trends in the telecom industry, with a focus on the telecom network operator (telco) sector. It presents data on telco sector employees over time, company-level trends, and the outlook for the future. At year-end 2022, telcos employed 4.57 million worldwide, down 2.1% YoY and down 7.9% from the pre-COVID level of 4.96 million recorded in 4Q19. Telcos reporting headcount growth are generally pushing into new markets, have ramped up sales staff to pursue short-term opportunities or have acquired another entity recently. Examples in 2022 include Telus (headcount up 17.7K in 2022), Charter Communications (headcount up 8K in 2022), and NTT (headcount up 5.9K YoY in 2022). By contrast, telcos with headcount declines are simply doing what comes naturally: implementing technology and process innovations to allow them to do more with less, and profit despite limited topline growth opportunities. MTN Consulting expects the telecom industry to continue to downsize on the operator side, aiming towards approximately 4.1 million employees by 2027.

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Coverage

Companies mentioned:

Table of Contents

• Summary

• Telcos aim to do more with less even as they seek out new revenue streams

• Labor costs

• Outlook for the telco workforce

• Appendix

List of Figures

• Figure 1: Employees (M) and Revenue/Employee (US$K), annualized
• Figure 2: Biggest gains or losses in employment at individual telcos, 4Q22 vs. 4Q19
• Figure 3: Biggest gains or losses in employment at individual telcos, 4Q22 vs. 4Q21
• Figure 4: Labor costs per employee ($K) in a fixed exchange rate scenario*