企業內容管理：市場佔有率分析、產業趨勢與統計、2024-2029 年成長預測

企業內容管理市場規模預計到2024年將達到772億美元，預計2029年將達到1,498億美元，在預測期內（2024-2029年）複合年成長率為14.18%。

管理具有廣泛地域和基本客群的組織產生的大量資料的需求不斷成長，這推動了對企業內容管理系統和服務的需求。企業內容管理旨在使用集中式平台實現許多與內容相關的營運目標。

主要亮點

• 企業內容管理解決方案可協助企業組織在整個計劃生命週期中實現可實現的流程效率。大型組織從智慧型設備和其他資源產生大量資料，增加了管理資料的需求。
• 為了加強業務而對規範內容管理的需求日益成長，正在推動企業內容管理市場的成長。為了滿足合規性要求、降低風險、提高效率並確保內容資產的完整性，企業擴大投資於包含監管內容管理功能的 ECM 解決方案。
• 保護敏感資料和防止資料遺失的需求不斷成長，推動了對 ECM 解決方案的需求。企業正在認知到部署 ECM 系統的重要性，該系統提供強大的安全功能來保護有價值的內容資產、遵守法規並降低與資料外洩和詐欺的存取相關的風險。
• 雲端和行動技術為企業內容管理 (ECM) 提供了眾多優勢。 ECM 市場也面臨安全挑戰。在雲端儲存內容並從行動裝置存取內容會引起對資料隱私和機密性的擔憂。組織必須確保其內容免受詐欺的存取和資料外洩。
• COVID-19大流行迫使組織迅速過渡到遠距工作和數位化流程。這加速了 ECM 解決方案的採用，以滿足遠端管理和存取內容、有效協作和維持業務永續營運的需求。對數位文件管理、工作流程自動化和遠端存取功能的需求推動了對 ECM 解決方案的需求。

企業內容管理 (ECM) 市場趨勢

醫療保健最終用戶產業預計將佔據重要的市場佔有率

• 醫療保健是企業內容管理 (ECM) 市場中重要的最終用戶產業。 ECM 解決方案對於管理電子健康記錄至關重要。提供用於儲存和組織患者病歷的中央儲存庫，包括病歷、診斷報告、測試結果和治療計劃。 ECM 平台可實現 EHR 的高效索引、搜尋和共用，使醫療保健專業人員能夠訪問準確、最新的患者資訊，以做出資訊的決策並改善患者照護。
• 醫療保健組織創建同意書、保險申請、申請和文書等文件。 ECM 解決方案透過將紙本文件數位化並將其轉換為電子格式來簡化文件擷取和成像流程。這消除了手動資料輸入，減少了文書工作，實現了更快的文件處理，並提高了管理效率。
• 據國家衛生聯盟稱，到2022年，巴西將有7,191家醫院投入營運，這是2010年至2022年期間數量最多的。 ECM 解決方案能夠有效管理和保護不斷成長的文件量、遵守法規、促進協作、提高工作流程效率、確保業務永續營運並支援數位轉型舉措，而越來越多的醫院需求不斷增加。 ECM 系統使醫院能夠簡化內容管理流程、提高業務績效並提供優質的患者照護。
• 醫療保健產業正在經歷數位轉型，需要改善患者照護、業務效率和資料主導的決策。 ECM 解決方案是這項轉型的基礎，使醫院能夠數位化和管理其內容。數位內容管理支援高級分析、人工智慧主導的洞察以及與其他數位醫療系統的互通性，以提高整體患者照護和組織效率。
• ECM 解決方案對於醫療保健產業至關重要，可管理電子健康記錄、簡化文件管理、確保合規性、促進協作、增強調查能力、自動化工作流程和維護資料安全。 ECM 使醫療保健組織能夠改善患者照護並提高業務效率，以滿足高度監管和資料密集型行業的監管要求。

預計北美將佔據較大市場佔有率

• 北美可能佔據全球 ECM 市場的重要佔有率。這個市場規模是由銀行和金融、醫療保健、政府、製造和零售等行業的大量大公司推動的。隨著公司努力管理不斷成長的內容、提高業務效率並加強合規性，市場繼續穩定成長。
• 由於該地區先進的技術基礎設施和數位解決方案的廣泛採用，北美企業內容管理（ECM）市場佔有重要地位。
• 雲端基礎的ECM 解決方案在北美越來越受歡迎。組織正在認知到採用雲端的好處，包括擴充性、彈性和降低基礎設施成本。雲端基礎的ECM 還促進遠距工作和協作，這在 COVID-19大流行期間變得至關重要。此外，雲端 ECM 解決方案提供增強的資料安全和災難復原功能，以解決組織對內容保護的擔憂。
• 北美的組織正在積極尋求數位轉型，以提高業務效率、改善客戶體驗並保持競爭力。 ECM 解決方案在這些工作中發揮關鍵作用，為數位內容管理、流程自動化和協作奠定了基礎，使組織能夠充分利用其數位資產的潛力。
• 在高效內容管理、合規性和數位轉型需求的推動下，北美 ECM 市場依然強勁。雲端基礎的解決方案、法律規章遵循要求和技術進步正在塑造市場成長，為組織提供增強的能力來有效管理內容並推動卓越營運。

企業內容管理 (ECM) 產業概述

企業內容管理市場高度分散，主要公司包括 Microsoft Corporation、OpenText Corporation、Hyland Software Inc.、IBM Corporation 和 Xerox Corporation。市場參與者正在採取聯盟和收購等策略來增強其解決方案和服務產品並獲得永續的競爭優勢。

其他福利

• Excel 格式的市場預測 (ME) 表
• 3 個月分析師支持

目錄

第1章簡介

• 研究假設和市場定義
• 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

• 市場概況
• 產業吸引力－波特五力分析
  • 新進入者的威脅
  • 買方議價能力
  • 供應商的議價能力
  • 替代品的威脅
  • 競爭公司之間敵對關係的強度
• 產業價值鏈分析
• COVID-19 對市場的影響

第5章市場動態

• 市場促進因素
  • 對規範內容管理以加強業務的需求不斷增加
  • 保護敏感資料和預防資料外泄的需求日益增加
• 市場抑制因素
  • 併購中企業資料處理困難
  • 雲端和行動技術的安全問題

第6章市場區隔

• 按類型
  • 內容管理
  • 文件管理
  • 個案管理
  • 工作流程管理
  • 記錄管理
  • 數位資產管理
  • 專業的服務
  • 其他類型
• 按配置
  • 本地
  • 雲
• 按公司
  • 中小企業
  • 主要企業
• 按最終用戶產業
  • 通訊/IT
  • BFSI
  • 零售
  • 教育
  • 製造業
  • 媒體/娛樂
  • 政府機關
  • 衛生保健
  • 其他最終用戶產業
• 按地區
  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 其他歐洲國家
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 其他亞太地區
  • 拉丁美洲
    • 墨西哥
    • 巴西
    • 其他拉丁美洲
  • 中東/非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯
    • 其他中東和非洲

第7章競爭形勢

• 公司簡介
  • Microsoft Corporation
  • OpenText Corporation
  • Hyland Software Inc.
  • IBM Corporation
  • Xerox Corporation
  • Oracle Corporation
  • M-Files Corp.
  • Epicor Software Corp.
  • Alfresco Software Inc.
  • DocuWare GmbH
  • Datamatics Global Services Limited
  • Hewlett Packard Enterprise Company
  • Capgemini SE
  • Newgen Software Technologies Limited

第8章投資分析

第9章 市場機會及未來趨勢

The Enterprise Content Management Market size is estimated at USD 77.20 billion in 2024, and is expected to reach USD 149.80 billion by 2029, growing at a CAGR of 14.18% during the forecast period (2024-2029).

The growing need for managing large volumes of data generated across various organizations with widespread geographic presence and customer base is largely driving the demand for enterprise content management systems and services. Enterprise content management pursues achieving many content-related operational goals using a centralized platform.

Key Highlights

• Enterprise Content Management solutions help the business organization achieve process efficiency with accessibility throughout the project's lifecycle. Larger organizations generate a large amount of data from smart devices and other resources; hence the need to manage data is increasing.
• The rising need for regulatory content management to enhance operations has driven the growth of the enterprise content management market. Organizations are increasingly investing in ECM solutions that incorporate regulatory content management capabilities to meet compliance requirements, reduce risks, improve efficiency, and ensure the integrity of their content assets.
• The growing need for securing confidential data and protection against data loss has driven the demand for ECM solutions. Organizations recognize the importance of implementing ECM systems that provide robust security features to safeguard their valuable content assets, comply with regulations, and mitigate the risks associated with data breaches and unauthorized access.
• Cloud and mobile technologies offer numerous benefits for enterprise content management (ECM). They also introduce security challenges that can restrain the ECM market. Storing content in the cloud or accessing it through mobile devices raises data privacy and confidentiality concerns. Organizations need assurance that their content is protected from unauthorized access, data breaches, or leakage.
• The COVID-19 pandemic forced organizations to shift to remote work and digital processes rapidly. This accelerated the adoption of ECM solutions as organizations sought to manage and access content remotely, collaborate effectively, and maintain business continuity. The need for digital document management, workflow automation, and remote access capabilities drove the demand for ECM solutions.

Enterprise Content Management (ECM) Market Trends

Healthcare End-user Industry Segment is Expected to Hold Significant Market Share

• Healthcare is a significant end-user industry in the enterprise content management (ECM) market. ECM solutions are crucial for managing electronic health records. They provide a centralized repository for storing and organizing patient medical records, including medical history, diagnostic reports, test results, and treatment plans. ECM platforms enable efficient indexing, retrieval, and sharing of EHRs, ensuring healthcare professionals can access accurate and up-to-date patient information for informed decision-making and improved patient care.
• Healthcare organizations generate documents such as consent forms, insurance claims, invoices, and administrative paperwork. ECM solutions streamline the document capture and imaging process by digitizing paper documents and converting them into electronic formats. This eliminates manual data entry, reduces paperwork, and enables faster document processing, enhancing administrative efficiency.
• According to the National Confederation of Health, in 2022, 7,191 hospitals were operating in Brazil, the highest number of hospitals from 2010 to 2022. The increasing number of hospitals drives the demand for ECM solutions to effectively manage and secure the growing volume of documents, comply with regulations, facilitate collaboration, enhance workflow efficiency, ensure business continuity, and support digital transformation initiatives. ECM systems enable hospitals to streamline content management processes, improve operational performance, and deliver high-quality patient care.
• The healthcare industry is undergoing a digital transformation and is driven by the need for improved patient care, operational efficiency, and data-driven decision-making. ECM solutions are fundamental to this transformation, enabling hospitals to digitize and manage their content in electronic formats. Digital content management supports advanced analytics, AI-driven insights, and interoperability with other digital healthcare systems, enhancing overall patient care and organizational effectiveness.
• ECM solutions are essential for the healthcare industry to manage electronic health records, streamline document management, ensure compliance, facilitate collaboration, enhance research capabilities, automate workflows, and maintain data security. ECM enables healthcare organizations to improve patient care and enhance operational efficiency with regulatory requirements in a highly regulated and data-intensive industry.

North America is Expected to Hold the Significant Market Share

• North America might hold a substantial share of the global ECM market. The market size is driven by numerous large enterprises across various industries, including banking and finance, healthcare, government, manufacturing, and retail. The market continues to experience steady growth as organizations strive to manage their increasing volumes of content, improve operational efficiency, and enhance compliance.
• The enterprise content management (ECM) market in North America is significant due to the region's advanced technological infrastructure and widespread adoption of digital solutions.
• Cloud-based ECM solutions have gained significant popularity in North America. Organizations recognize the benefits of cloud deployment, including scalability, flexibility, and reduced infrastructure costs. Cloud-based ECM also facilitates remote work and collaboration, which became crucial during the COVID-19 pandemic. Additionally, cloud ECM solutions offer enhanced data security and disaster recovery capabilities, addressing organizations' concerns about content protection.
• Organizations in North America are actively pursuing digital transformation initiatives to improve the operational efficiency, enhance customer experience, and stay competitive. ECM solutions play a vital role in these initiatives by providing the foundation for digital content management, process automation, and collaboration, enabling organizations to leverage the full potential of their digital assets.
• The ECM market in North America is robust, driven by the need for efficient content management, compliance, and digital transformation. Cloud-based solutions, regulatory compliance requirements, and technological advancements are shaping the market's growth, providing organizations with enhanced capabilities to manage their content effectively and drive operational excellence.

Enterprise Content Management (ECM) Industry Overview

The Enterprise Content Management Market is highly fragmented, with the presence of several major players like Microsoft Corporation, OpenText Corporation, Hyland Software Inc., IBM Corporation, and Xerox Corporation. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their solutions and services offerings and gain sustainable competitive advantage.

• January 2023 - OpenText stated that the business had completed the previously disclosed acquisition of Micro Focus International plc, a prominent supplier of mission-critical software technologies and services that aid clients in accelerating digital transformation. Through this acquisition, OpenText's corporate mission will now include helping enterprise professionals secure their operations, develop greater insight into their information, and better manage a hybrid, intricate digital fabric using a new generation of tools like enterprise content management, among other things.
• November 2022 - Microsoft Corp. announced the Microsoft Supply Chain Platform, which aims to help organizations maximize their supply chain data estate investment through an open approach that integrates the best of Microsoft AI, collaboration, low-code, security, and SaaS apps in a scalable platform.
• August 2022 - Capgemini and Unity, one of the prominent platforms for generating and running real-time 3D (RT3D) content, joined forces to assist organizations globally in exploring and capitalizing on the commercial prospects and advantages of immersive and metaverse experiences across industries.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Threat of New Entrants
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Bargaining Power of Suppliers
  • 4.2.4 Threat of Substitute Products
  • 4.2.5 Intensity of Competitive Rivalry
• 4.3 Industry Value Chain Analysis
• 4.4 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Rising Need for Regulatory Content Management to Enhance Operations
  • 5.1.2 Growing Need for Securing Confidential Data and Protection against Data Loss
• 5.2 Market Restraints
  • 5.2.1 Difficulties in the Smooth Handling of Enterprise Data during Mergers and Acquisitions
  • 5.2.2 Security Issues Associated With Cloud and Mobile Technologies

6 MARKET SEGMENTATION

• 6.1 By Type
  • 6.1.1 Content Management
  • 6.1.2 Document Management
  • 6.1.3 Case Management
  • 6.1.4 Workflow Management
  • 6.1.5 Record Management
  • 6.1.6 Digital Asset Management
  • 6.1.7 Professional Services
  • 6.1.8 Other Types
• 6.2 By Deployment
  • 6.2.1 On-Premises
  • 6.2.2 Cloud
• 6.3 By Enterprise
  • 6.3.1 Small and Medium Enterprise
  • 6.3.2 Large Enterprise
• 6.4 By End-user Industry
  • 6.4.1 Telecom and IT
  • 6.4.2 BFSI
  • 6.4.3 Retail
  • 6.4.4 Education
  • 6.4.5 Manufacturing
  • 6.4.6 Media and Entertainment
  • 6.4.7 Government
  • 6.4.8 Healthcare
  • 6.4.9 Other End-user Industries
• 6.5 By Geography
  • 6.5.1 North America
    • 6.5.1.1 United States
    • 6.5.1.2 Canada
  • 6.5.2 Europe
    • 6.5.2.1 United Kingdom
    • 6.5.2.2 Germany
    • 6.5.2.3 France
    • 6.5.2.4 Rest of Europe
  • 6.5.3 Asia Pacific
    • 6.5.3.1 China
    • 6.5.3.2 Japan
    • 6.5.3.3 India
    • 6.5.3.4 Rest of Asia Pacific
  • 6.5.4 Latin America
    • 6.5.4.1 Mexico
    • 6.5.4.2 Brazil
    • 6.5.4.3 Rest of Latin America
  • 6.5.5 Middle East and Africa
    • 6.5.5.1 United Arab Emirates
    • 6.5.5.2 Saudi Arabia
    • 6.5.5.3 Rest of Middle East and Africa

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Microsoft Corporation
  • 7.1.2 OpenText Corporation
  • 7.1.3 Hyland Software Inc.
  • 7.1.4 IBM Corporation
  • 7.1.5 Xerox Corporation
  • 7.1.6 Oracle Corporation
  • 7.1.7 M-Files Corp.
  • 7.1.8 Epicor Software Corp.
  • 7.1.9 Alfresco Software Inc.
  • 7.1.10 DocuWare GmbH
  • 7.1.11 Datamatics Global Services Limited
  • 7.1.12 Hewlett Packard Enterprise Company
  • 7.1.13 Capgemini SE
  • 7.1.14 Newgen Software Technologies Limited

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS