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全球 BPaaS 市場：按業務流程、部署模型、組織規模、產業和地區 - 預測（截至 2028 年）
市場調查報告書
商品編碼
1446308

全球 BPaaS 市場：按業務流程、部署模型、組織規模、產業和地區 - 預測（截至 2028 年）

BPaaS Market by Business Process, Deployment Model, Organization Size, Vertical and Region - Global Forecast to 2028
出版日期: | 出版商: MarketsandMarkets | 英文 246 Pages | 訂單完成後即時交付

價格
簡介目錄

BPaaS 市場規模預計將從 2023 年的 633 億美元成長到 2028 年的 922 億美元，預測期內複合年成長率為 8.0%。

隨著組織越來越重視彈性和擴充性，BPaaS 已成為策略推動者，使他們能夠適應不斷變化的市場動態並實現永續成長。 BPaaS 模型的彈性和擴充性使公司能夠適應不斷變化的市場動態並相應地擴展其營運。

調查範圍
調查年份 2018-2028
基準年 2022年
預測期 2023-2028
單元 金額（美元）
部分 業務流程/部署模式/組織規模/產業
目標區域 北美、歐洲、亞太地區、中東和非洲、拉丁美洲

按業務流程分類，採購、供應鏈管理和營運預計在預測期內將以第二高的複合年成長率成長。 BPaaS 市場正在透過雲端基礎的解決方案經歷快速轉型。這些業務流程透過在整個供應鏈生命週期中提供端到端支持，徹底改變了傳統做法。從採購到庫存管理、物流和履約，BPaaS 平台提供了一套可擴展且可自訂的工具。這些解決方案利用人工智慧、機器學習和預測分析等 Wei 尖端技術，幫助您最佳化存量基準、簡化供應商關係並提高業務效率。供應鏈資料的即時可見性可以實現敏捷決策，並能夠快速回應市場波動和客戶需求。此外，BPaaS 供應商提供靈活的部署模型，使企業能夠無縫擴展業務，同時減少資本支出。透過在採購、供應鏈和營運中實施 BPaaS，公司可以透過提高成本效率、降低風險以及在不斷發展的市場中推動創新的能力來獲得競爭優勢。

按產業分類，醫療保健和生命科學產業預計到 2023 年將以第二高複合年成長率成長。該行業正在尋求創新解決方案來最佳化流程和加強患者照護，從而呈現出顯著的成長。 BPaaS 為醫療保健提供者、製藥公司和研究機構提供客製化服務，以簡化管理業務、安全管理患者資料並有效遵守監管要求。透過利用雲端基礎的平台，BPaaS 增強了醫療保健專業人員之間的協作，促進遠端患者監護並加速臨床試驗。此外，BPaaS 解決方案利用先進的分析和人工智慧從大量醫療資料中獲取見解，最終改善診斷、個人化治療並改善患者治療結果。

按地區分類，北美可能在預測期內佔據最大的市場佔有率。 BPaaS 正在透過自動化工作流程、提高敏捷性和降低各行業的成本來重塑北美市場。北美 BPaaS 產業的影響在醫療保健、金融、製造和零售等領域顯而易見。在創造新的就業機會的同時，BPaaS 正在加劇 IBM、Oracle 和 SAP 等大公司之間的競爭，推動創新和更好的定價。安全問題依然存在，需要仔細選擇提供者並採取強力的措施。由於 BPaaS 的經濟性和易用性，中小型企業擴大採用 BPaaS，這在一定程度上得益於雲端運算和人工智慧的興起。總體而言，BPaaS 正在為提高北美的生產力、創造就業機會和經濟成長做出貢獻。

本報告調查了全球 BPaaS 市場，並按各個細分市場和地區提供了市場概況、市場影響因素和市場機會分析、技術和專利趨勢、法律制度、案例研究、市場規模趨勢和預測。總結了主要企業的詳細分析、競爭形勢、概況等。

目錄

第1章簡介

第2章調查方法

第3章執行摘要

第 4 章重要考察

第5章市場概況/產業趨勢

  • 市場動態
    • 促進因素
    • 抑制因素
    • 機會
    • 任務
  • 案例研究分析
  • 價值鏈分析
  • 生態系統
  • 技術分析
  • 價格分析
  • 專利分析
  • 波特五力分析
  • 監管狀況
  • 影響客戶業務的趨勢/干擾
  • 主要相關利益者和採購標準
  • 經營模式分析
  • 投資金籌措場景
  • 重大會議及活動

第 6 章 BPaaS 市場：依業務流程分類

  • 人力資源管理
    • 薪資核算處理
    • 新進員工培訓
    • 社會福利管理
    • 其他
  • 會計與金融
    • 應付應付帳款
    • 總分類帳
    • 財務報告
    • 其他
  • 銷售與行銷
    • 潛在客戶開發服務
    • 客戶關係管理（CRM）服務
    • 其他
  • 客戶服務與支援
    • 客服中心業務
    • 服務台支援
    • 票務管理
    • 其他
  • 採購/供應鏈管理/營運
    • 供應商管理
    • 採購訂單處理
    • 庫存最佳化
    • 配送/物流
    • 其他
  • 其他業務流程

第 7 章 BPaaS 市場：按部署模型

  • 公共雲端
  • 私有雲端
  • 混合雲端

第 8 章 BPaaS 市場：依組織規模

  • 主要企業
  • 中小企業

第 9 章 BPaaS 市場：依產業分類

  • BFSI
  • 資訊科技/通訊
  • 製造業
  • 零售/電子商務
  • 醫療保健/生命科學
  • 政府/公共部門
  • 其他

第 10 章 BPaaS 市場：按地區

  • 北美洲
  • 歐洲
  • 亞太地區
  • 中東/非洲
  • 拉丁美洲

第11章競爭形勢

  • 概述
  • 主要企業/主要企業策略
  • 收益分析
  • 市場佔有率分析
  • 產品/品牌比較
  • 主要企業企業評價矩陣
  • Start-Ups/中小企業的企業評估矩陣
  • 公司財務指標
  • 市場的主要發展

第12章 公司簡介

  • 主要企業
    • ACCENTURE
    • CAPGEMINI
    • COGNIZANT
    • IBM
    • HCL
    • TCS
    • FUJITSU
    • GENPACT
    • WIPRO
    • TECH MAHINDRA
  • 其他公司
    • EXL
    • DXC TECHNOLOGY
    • CONDUENT
    • INFOSYS BPM
    • BIZAGI
    • IGRAFX
    • AURAQUANTIC
    • PIPEFY
    • CFLOW
    • AGILEPOINT
    • WORKFLOWGEN
    • FLOKZU
    • INTEGRIFY
    • LINX
    • QUIXY

第13章相鄰/相關市場

第14章附錄

簡介目錄
Product Code: TC 1440

The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As organizations increasingly prioritize flexibility and scalability, BPaaS emerges as a strategic enabler, enabling them to adapt to evolving market dynamics and achieve sustainable growth. The flexibility and scalability of BPaaS models allow businesses to adapt to changing market dynamics and scale their operations accordingly.

Scope of the Report
Years Considered for the Study2018-2028
Base Year2022
Forecast Period2023-2028
Units ConsideredValue (USD Million/Billion)
SegmentsBy Business Process, Deployment Model, Organization Size, and Vertical.
Regions coveredNorth America, Europe, Asia Pacific, Middle East & Africa, and Latin America

"As per the business process, the procurement, supply chain management & operations segment is expected to grow at the second highest CAGR during the forecast period. "

The BPaaS market is witnessing a rapid transformation driven by cloud-based solutions. These business processes revolutionize traditional practices by providing end-to-end support across the entire supply chain lifecycle. From procurement and sourcing to inventory management, logistics, and fulfillment, BPaaS platforms offer a suite of scalable and customizable tools. These solutions empower organizations to optimize inventory levels, streamline supplier relationships, and enhance operational efficiency by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and predictive analytics. Real-time visibility into supply chain data enables agile decision-making, facilitating faster response times to market fluctuations and customer demands. Moreover, BPaaS providers offer flexible deployment models, allowing businesses to scale their operations seamlessly while reducing capital expenditures. By embracing BPaaS in procurement, supply chain, and operations, companies gain a competitive edge through improved cost-effectiveness, risk mitigation, and the ability to drive innovation in an ever-evolving marketplace.

"As per vertical, the healthcare & life sciences vertical to grow at second highest CAGR in 2023."

In the healthcare and life sciences sector, the BPaaS market is witnessing significant growth as organizations seek innovative solutions to optimize processes and enhance patient care. BPaaS offers tailored services to healthcare providers, pharmaceutical companies, and research institutions, enabling them to streamline administrative tasks, manage patient data securely, and comply with regulatory requirements more effectively. By leveraging cloud-based platforms, BPaaS enhances collaboration among healthcare professionals, facilitates remote patient monitoring, and accelerates clinical trials. Additionally, BPaaS solutions utilize advanced analytics and artificial intelligence to drive insights from vast amounts of healthcare data, ultimately leading to improved diagnoses, personalized treatments, and better patient outcomes.

As per region, North America will witness the largest market share during the forecast period.

BPaaS is reshaping the North American market by automating workflows, enhancing agility, and reducing costs across various industries. The impact of the North American BPaaS industry is evident in sectors like healthcare, finance, manufacturing, and retail. While creating new job opportunities, BPaaS also intensifies competition among major players like IBM, Oracle, and SAP, fostering innovation and better pricing. Security concerns persist, requiring careful selection of providers and robust measures. Small and medium-sized businesses increasingly adopt BPaaS for its affordability and ease of use, aided by the rise of cloud computing and artificial intelligence. Overall, BPaaS contributes to increased productivity, job creation, and economic growth in North America.

The breakup of the profiles of the primary participants is below:

  • By Company: Tier I: 40%, Tier II: 35%, and Tier III: 25%
  • By Designation: C-Level Executives: 45%, Director Level: 35%, and Others: 20%
  • By Region: North America: 35%, Europe: 25%, Asia Pacific: 30%, Rest of World: 10%

Note: Others include sales managers, marketing managers, and product managers

Note: The rest of the World consists of the Middle East & Africa, and Latin America

Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million

Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis

Some of the significant vendors offering BPaaS Solutions across the globe include.

Accenture (Ireland), Capgemini (France), Cognizant (US), IBM(US), HCL (India), TCS (India), Fujitsu (Japan), Genpact (US), Wipro (India), Tech Mahindra (India), EXL (US), DXC Technology (US), Conduent (US), Infosys BPM (India), Bizagi (US).

Research coverage:

The market study covers the BPaaS market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as business process, deployment model, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Reasons to buy this report:

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall BPaaS market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of key drivers (cloud adoption fuels BPaaS demand, emphasizing scalability and flexibility also cost optimization drives BPaaS exploration, seeking efficient alternatives), restraints (rising security & compliance concerns), opportunities (cloud ecosystem growth facilitates BPaaS scalability and integration), and challenges (challenges integrating BPaaS with existing system) influencing the development of the BPaaS market.
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the BPaaS market.
  • Market Development: Comprehensive information about lucrative markets - the report analyses the BPaaS market across varied regions.
  • Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the BPaaS market.
  • Competitive Assessment: In-depth assessment of market shares, growth strategies, and business processes offered in BPaaS of leading players like Accenture (Ireland), Capgemini (France), Cognizant (US), IBM (US), TCS (India), among others in the BPaaS market.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • FIGURE 1 BPAAS MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
    • FIGURE 2 BPAAS MARKET SEGMENTATION, BY REGION
    • 1.3.3 YEARS CONSIDERED
  • 1.4 CURRENCY CONSIDERED
    • TABLE 1 USD EXCHANGE RATES, 2018-2022
  • 1.5 STAKEHOLDERS
  • 1.6 SUMMARY OF CHANGES
    • 1.6.1 RECESSION IMPACT

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH APPROACH
    • FIGURE 3 BPAAS MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
    • FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
      • 2.1.2.2 Key industry insights
    • FIGURE 5 BPAAS MARKET: KEY INDUSTRY INSIGHTS
  • 2.2 MARKET SIZE ESTIMATION
    • FIGURE 6 BPAAS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.2.1 TOP-DOWN APPROACH
    • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
    • 2.2.2 BOTTOM-UP APPROACH
    • FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
    • FIGURE 9 BPAAS MARKET: RESEARCH FLOW
    • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
    • FIGURE 11 BOTTOM-UP APPROACH FROM SUPPLY SIDE: COLLECTIVE REVENUE OF VENDORS
    • FIGURE 12 CAGR PROJECTIONS FROM SUPPLY SIDE
    • FIGURE 13 DEMAND-SIDE APPROACH
  • 2.3 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.4 DATA TRIANGULATION
    • FIGURE 14 BPAAS MARKET: DATA TRIANGULATION
  • 2.5 IMPACT OF RECESSION ON GLOBAL BPAAS MARKET
  • 2.6 RESEARCH ASSUMPTIONS
  • 2.7 STUDY LIMITATIONS

3 EXECUTIVE SUMMARY

    • TABLE 3 BPAAS MARKET SIZE AND GROWTH, 2018-2022 (USD MILLION AND Y-O-Y)
    • TABLE 4 BPAAS MARKET SIZE AND GROWTH, 2023-2028 (USD MILLION AND Y-O-Y)
    • FIGURE 15 GLOBAL BPAAS TO WITNESS SIGNIFICANT GROWTH
    • FIGURE 16 FASTEST-GROWING SEGMENTS IN BPAAS MARKET, 2023-2028
    • FIGURE 17 BPAAS MARKET: REGIONAL SNAPSHOT, 2023-2028

4 PREMIUM INSIGHTS

  • 4.1 OVERVIEW OF BPAAS MARKET
    • FIGURE 18 STREAMLINING AND OPTIMIZING BUSINESS PROCESSES THROUGH BPAAS TO RESULT IN IMPROVED CUSTOMER EXPERIENCES
  • 4.2 BPAAS MARKET, BY BUSINESS PROCESS
    • FIGURE 19 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET SHARE AMONG BUSINESS PROCESS DURING FORECAST PERIOD
  • 4.3 BPAAS MARKET, BY DEPLOYMENT MODEL
    • FIGURE 20 PUBLIC CLOUD TO ACCOUNT FOR LARGEST MARKET SHARE AMONG DEPLOYMENT MODELS DURING FORECAST PERIOD
  • 4.4 BPAAS MARKET, BY ORGANIZATION SIZE
    • FIGURE 21 LARGE ENTERPRISES TO ACCOUNT FOR LARGER ADOPTION OF BPAAS MARKET DURING FORECAST PERIOD
  • 4.5 BPAAS MARKET, BY VERTICAL
    • FIGURE 22 BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023
  • 4.6 BPAAS MARKET: REGIONAL SCENARIO
    • FIGURE 23 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BPAAS MARKET
    • 5.2.1 DRIVERS
      • 5.2.1.1 Cloud adoption emphasized scalability and flexibility
      • 5.2.1.2 Cost optimization to drive need for efficient alternatives
      • 5.2.1.3 Automation and AI enhance operational efficiency of BPaaS
      • 5.2.1.4 Surge in industry-specific BPaaS solutions, fostering innovation and customization
      • 5.2.1.5 Growth of BPaaS adoption among SMEs, enhancing accessibility and competitiveness
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Rise in security and compliance concerns
      • 5.2.2.2 Dependency concerns on specific BPaaS providers
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Focus on multi-process business workflow
      • 5.2.3.2 Expanding market access and inclusivity in BPaaS solutions
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Challenges integrating BPaaS with existing systems
      • 5.2.4.2 Navigating evolving regulations hampers growth and innovation
  • 5.3 CASE STUDY ANALYSIS
    • 5.3.1 ACCENTURE'S SYNOPS FUELED OPERATIONAL EXCELLENCE FOR LEADING OIL & GAS COMPANY
    • 5.3.2 COGNIZANT BPAAS DROVE HEALTH PLAN TO EFFICIENCY AND REVENUE LEADERSHIP
    • 5.3.3 INFOSYS BPM SCALED TECH LEADER'S NLP WITH IMPROVED EFFICIENCY AND SIGNIFICANT CONFLICT REDUCTION
    • 5.3.4 GENPACT'S OPERATIONAL RESILIENCE FRAMEWORK ENABLED LEADING FINANCIAL ORGANIZATION TO ANTICIPATE AND ADAPT
    • 5.3.5 TCS SUPPORTED OPERATIONAL EXCELLENCE THROUGH COST REDUCTION AND RISK MITIGATION FOR LARGE GLOBAL INVESTMENT BANK
  • 5.4 VALUE CHAIN ANALYSIS
    • FIGURE 25 BPAAS MARKET: VALUE CHAIN ANALYSIS
  • 5.5 ECOSYSTEM
    • FIGURE 26 BPAAS MARKET: ECOSYSTEM
  • 5.6 TECHNOLOGICAL ANALYSIS
    • 5.6.1 KEY TECHNOLOGIES
      • 5.6.1.1 Cloud computing
      • 5.6.1.2 Data analytics
    • 5.6.2 COMPLEMENTARY TECHNOLOGIES
      • 5.6.2.1 Internet of things (IoT)
      • 5.6.2.2 AR/VR
      • 5.6.2.3 5G
    • 5.6.3 ADJACENT TECHNOLOGIES
      • 5.6.3.1 Blockchain
      • 5.6.3.2 AI/ML
  • 5.7 PRICING ANALYSIS
    • 5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY SERVICE
    • FIGURE 27 BPAAS ASP OF KEY PLAYERS, BY SERVICE (USD/MONTH)
    • TABLE 5 INDICATIVE PRICING ANALYSIS OF BPAAS VENDORS, BY OFFERING
  • 5.8 PATENT ANALYSIS
    • FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013-2023
    • FIGURE 29 TOP FIVE GLOBAL PATENT OWNERS
    • TABLE 6 US: TOP 10 PATENT APPLICANTS
  • 5.9 PORTER'S FIVE FORCES ANALYSIS
    • FIGURE 30 BPAAS MARKET: PORTER'S FIVE FORCES ANALYSIS
    • TABLE 7 PORTER'S FIVE FORCES IMPACT ON BPAAS MARKET
    • 5.9.1 THREAT OF NEW ENTRANTS
    • 5.9.2 THREAT OF SUBSTITUTES
    • 5.9.3 BARGAINING POWER OF SUPPLIERS
    • 5.9.4 BARGAINING POWER OF BUYERS
    • 5.9.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.10 REGULATORY LANDSCAPE
    • 5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 ROW: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • 5.10.2 REGULATIONS
  • 5.11 TRENDS/DISRUPTIONS IMPACTING CUSTOMER'S BUSINESS
    • FIGURE 31 REVENUE SHIFT FOR BPAAS MARKET
  • 5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
    • 5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
    • TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
    • 5.12.2 BUYING CRITERIA
    • FIGURE 33 KEY BUYING CRITERIA FOR END USERS
    • TABLE 13 KEY BUYING CRITERIA FOR END USERS
  • 5.13 BUSINESS MODEL ANALYSIS
    • FIGURE 34 BPAAS MARKET: BUSINESS MODEL
  • 5.14 INVESTMENT AND FUNDING SCENARIO
    • FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR BPAAS COMPANIES
  • 5.15 KEY CONFERENCES AND EVENTS
    • TABLE 14 BPAAS MARKET: DETAILED LIST OF CONFERENCES AND EVENTS, 2024

6 BPAAS MARKET, BY BUSINESS PROCESS

  • 6.1 INTRODUCTION
    • FIGURE 36 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD
    • 6.1.1 BUSINESS PROCESS: BPAAS MARKET DRIVERS
    • TABLE 15 BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 16 BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • 6.2 HUMAN RESOURCE MANAGEMENT
    • 6.2.1 OPTIMIZING RESOURCE UTILIZATION, IMPROVING OPERATIONAL EFFICIENCY, AND FOCUSING ON STRATEGIC INITIATIVES
    • 6.2.2 PAYROLL PROCESSING
    • 6.2.3 EMPLOYEE ONBOARDING
    • 6.2.4 BENEFITS ADMINISTRATION
    • 6.2.5 OTHER HUMAN RESOURCE MANAGEMENT PROCESSES
    • TABLE 17 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 18 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2023-2028 (USD MILLION)
  • 6.3 ACCOUNTING & FINANCE
    • 6.3.1 NEED TO MITIGATE RISKS ASSOCIATED WITH FINANCIAL TRANSACTIONS
    • 6.3.2 ACCOUNTS PAYABLE
    • 6.3.3 GENERAL LEDGER
    • 6.3.4 FINANCIAL REPORTING
    • 6.3.5 OTHER ACCOUNTING & FINANCE PROCESSES
    • TABLE 19 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 20 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2023-2028 (USD MILLION)
  • 6.4 SALES & MARKETING
    • 6.4.1 NEED FOR LEAD SCORING, CUSTOMER SEGMENTATION, EMAIL MARKETING, AND SOCIAL MEDIA MANAGEMENT
    • 6.4.2 LEAD GENERATION SERVICES
    • 6.4.3 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICES
    • 6.4.4 OTHER SALES & MARKETING PROCESSES
    • TABLE 21 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 22 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2023-2028 (USD MILLION)
  • 6.5 CUSTOMER SERVICE & SUPPORT
    • 6.5.1 GROWTH IN AWARENESS REGARDING CUSTOMER SATISFACTION AND LOYALTY IN COMPETITIVE MARKETS
    • 6.5.2 CALL CENTER OPERATIONS
    • 6.5.3 HELP DESK SUPPORT
    • 6.5.4 TICKET MANAGEMENT
    • 6.5.5 OTHER CUSTOMER SERVICE & SUPPORT PROCESSES
    • TABLE 23 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 24 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2023-2028 (USD MILLION)
  • 6.6 PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS
    • 6.6.1 STREAMLINING PROCUREMENT AND SUPPLY CHAINS & OPERATIONS WITH END-TO-END SUPPORT
    • 6.6.2 VENDOR MANAGEMENT
    • 6.6.3 PURCHASE ORDER PROCESSING
    • 6.6.4 INVENTORY OPTIMIZATION
    • 6.6.5 DISTRIBUTION & LOGISTICS
    • 6.6.6 OTHER PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATION PROCESSES
    • TABLE 25 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 26 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2023-2028 (USD MILLION)
  • 6.7 OTHER BUSINESS PROCESSES
    • TABLE 27 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 28 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2023-2028 (USD MILLION)

7 BPAAS MARKET, BY DEPLOYMENT MODEL

  • 7.1 INTRODUCTION
    • 7.1.1 DEPLOYMENT MODEL: BPAAS MARKET DRIVERS
    • FIGURE 37 HYBRID CLOUD DEPLOYMENT MODEL TO RECORD HIGHEST CAGR
    • TABLE 29 BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 30 BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • 7.2 PUBLIC CLOUD
    • 7.2.1 SCALABILITY, FLEXIBILITY, AND COST-EFFICIENCY SOUGHT BY ORGANIZATIONS
    • TABLE 31 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 32 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.3 PRIVATE CLOUD
    • 7.3.1 MEETING SPECIFIC WORKLOAD REQUIREMENTS TO ENSURE OPTIMAL PERFORMANCE AND USER SATISFACTION
    • TABLE 33 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 34 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.4 HYBRID CLOUD
    • 7.4.1 INTEROPERABILITY BETWEEN ON-PREMISES SYSTEMS AND CLOUD SERVICES TO OFFER ADDED LEVERAGE IN USING NEWER TECHNOLOGIES
    • TABLE 35 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 36 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)

8 BPAAS MARKET, BY ORGANIZATION SIZE

  • 8.1 INTRODUCTION
    • 8.1.1 ORGANIZATION SIZE: BPAAS MARKET DRIVERS
    • FIGURE 38 SMALL & MEDIUM-SIZED ENTERPRISES TO RECORD HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 37 BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 38 BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 8.2 LARGE ENTERPRISES
    • 8.2.1 BUSINESS PROCESS SERVICES TAILORED TO NEEDS OF LARGE ENTERPRISES
    • TABLE 39 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 40 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2023-2028 (USD MILLION)
  • 8.3 SMALL & MEDIUM-SIZED ENTERPRISES
    • 8.3.1 ECONOMICAL BUSINESS PROCESS SERVICES ALIGNING WITH NEEDS OF SMES
    • TABLE 41 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 42 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2023-2028 (USD MILLION)

9 BPAAS MARKET, BY VERTICAL

  • 9.1 INTRODUCTION
    • 9.1.1 VERTICAL: BPAAS MARKET DRIVERS
    • FIGURE 39 RETAIL & ECOMMERCE VERTICAL TO RECORD HIGHER CAGR
    • TABLE 43 BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 44 BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • 9.2 BFSI
    • 9.2.1 BFSI: USE CASES
      • 9.2.1.1 Retail banking
      • 9.2.1.2 Investment banking
    • 9.2.2 OTHER BFSI USE CASES
    • TABLE 45 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 46 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.3 IT & TELECOM
    • 9.3.1 IT & TELECOM: USE CASES
      • 9.3.1.1 Billing & invoicing
      • 9.3.1.2 Network management
      • 9.3.1.3 Other it & telecom use cases
    • TABLE 47 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 48 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.4 MANUFACTURING
    • 9.4.1 MANUFACTURING: USE CASES
      • 9.4.1.1 Production planning & control
    • 9.4.2 ASSET MANAGEMENT
    • 9.4.3 OTHER MANUFACTURING USE CASES
    • TABLE 49 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 50 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.5 RETAIL & ECOMMERCE
    • 9.5.1 UNIFIED SHOPPING EXPERIENCE ACROSS ALL CHANNELS
    • 9.5.2 RETAIL & ECOMMERCE: USE CASES
      • 9.5.2.1 Order processing
      • 9.5.2.2 Inventory management
      • 9.5.2.3 Other Retail & eCommerce use cases
    • TABLE 51 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 52 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.6 HEALTHCARE & LIFE SCIENCES
    • 9.6.1 PERSONALIZED TREATMENTS TO FACILITATE BPAAS WITH PRECISE ANALYTICS
    • 9.6.2 HEALTHCARE & LIFE SCIENCES: USE CASES
      • 9.6.2.1 Medical billing
    • 9.6.3 CLAIMS PROCESSING
    • 9.6.4 OTHER HEALTHCARE & LIFE SCIENCES USE CASES
    • TABLE 53 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 54 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2023-2028 (USD MILLION)
  • 9.7 GOVERNMENT & PUBLIC SECTOR
    • 9.7.1 SERVICES FOR PUBLIC WITH ENHANCED FINANCIAL AND SECURITY DRIVEN BY BPAAS
    • 9.7.2 GOVERNMENT & PUBLIC SECTOR: USE CASES
      • 9.7.2.1 Regulatory Compliance
      • 9.7.2.2 Public Finance & Budgeting
      • 9.7.2.3 Other government & public sector use cases
    • TABLE 55 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 56 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.8 OTHER VERTICALS
    • TABLE 57 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 58 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2023-2028 (USD MILLION)

10 BPAAS MARKET, BY REGION

  • 10.1 INTRODUCTION
    • FIGURE 40 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN BPAAS MARKET
    • TABLE 59 BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 60 BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 10.2 NORTH AMERICA
    • 10.2.1 NORTH AMERICA: BPAAS MARKET DRIVERS
    • 10.2.2 NORTH AMERICA: RECESSION IMPACT
    • FIGURE 41 NORTH AMERICA: BPAAS MARKET SNAPSHOT
    • TABLE 61 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 62 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 63 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 64 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 65 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 66 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 67 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 68 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 69 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 70 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.2.3 US
      • 10.2.3.1 Huge cloud adoption with industry-specific BPaaS offerings
    • TABLE 71 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 72 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 73 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 74 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.2.4 CANADA
      • 10.2.4.1 Prioritizing AI and RPA integration for enhanced automation and efficiency with high concentration of SMEs
    • TABLE 75 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 76 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 77 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 78 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3 EUROPE
    • 10.3.1 EUROPEAN BPAAS MARKET DRIVERS
    • 10.3.2 EUROPE: RECESSION IMPACT
    • TABLE 79 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 80 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 81 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 82 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 83 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 84 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 85 EUROPE: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 86 EUROPE: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 87 EUROPE: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 88 EUROPE: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.3.3 UK
      • 10.3.3.1 Growing adoption of advanced technologies to increase demand for BPaaS
    • TABLE 89 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 90 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 91 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 92 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.4 GERMANY
      • 10.3.4.1 Rise in emphasis on enhancing customer experience using BPaaS solutions
    • TABLE 93 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 94 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 95 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 96 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.5 FRANCE
      • 10.3.5.1 Rise in adoption of cloud-based BPaaS solutions
    • TABLE 97 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 98 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 99 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 100 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.6 ITALY
      • 10.3.6.1 Increase in adoption of BPaaS in SMEs
    • TABLE 101 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 102 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 103 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 104 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.7 REST OF EUROPE
    • TABLE 105 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 106 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 107 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 108 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.4 ASIA PACIFIC
    • 10.4.1 ASIA PACIFIC: BPAAS MARKET DRIVERS
    • 10.4.2 ASIA PACIFIC: RECESSION IMPACT
    • FIGURE 42 ASIA PACIFIC: BPAAS MARKET SNAPSHOT
    • TABLE 109 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 110 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 111 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 112 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 113 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 114 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 115 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 116 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 117 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 118 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.4.3 CHINA
      • 10.4.3.1 Rapid adoption of cloud-based services due to rise in work-from-home operations
    • TABLE 119 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 120 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 121 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 122 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.4 JAPAN
      • 10.4.4.1 Growth in need to standardize or customize services
    • TABLE 123 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 124 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 125 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 126 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.5 AUSTRALIA & NEW ZEALAND
      • 10.4.5.1 Enhanced efficiency across organizations with BPaaS
    • TABLE 127 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 128 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 129 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 130 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.6 REST OF ASIA PACIFIC
    • TABLE 131 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 132 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 133 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 134 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.5 MIDDLE EAST & AFRICA
    • 10.5.1 MIDDLE EAST & AFRICA: BPAAS MARKET DRIVERS
    • 10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
    • TABLE 135 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 136 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 137 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 138 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 139 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 140 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 141 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 142 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 143 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2018-2022 (USD MILLION)
    • TABLE 144 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2023-2028 (USD MILLION)
    • 10.5.3 GCC
      • 10.5.3.1 Huge demand for outsourcing critical processes
    • TABLE 145 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 146 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 147 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 148 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 149 GCC: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 150 GCC: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
      • 10.5.3.2 Saudi Arabia
      • 10.5.3.3 UAE
      • 10.5.3.4 Rest of GCC
    • 10.5.4 SOUTH AFRICA
      • 10.5.4.1 Increase in use of cloud services that offer cost optimization
    • TABLE 151 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 152 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 153 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 154 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.5.5 REST OF MIDDLE EAST & AFRICA
    • TABLE 155 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 156 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 157 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 158 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.6 LATIN AMERICA
    • 10.6.1 LATIN AMERICA: BPAAS MARKET DRIVERS
    • 10.6.2 LATIN AMERICA: RECESSION IMPACT
    • TABLE 159 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 160 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 161 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 162 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 163 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 164 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 165 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 166 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 167 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 168 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.6.3 BRAZIL
      • 10.6.3.1 Development of IT industry
    • TABLE 169 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 170 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 171 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 172 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.4 MEXICO
      • 10.6.4.1 Higher focus on improving business operations with remote access to skilled professionals
    • TABLE 173 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 174 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 175 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 176 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.5 REST OF LATIN AMERICA
    • TABLE 177 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 178 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 179 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 180 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)

11 COMPETITIVE LANDSCAPE

  • 11.1 OVERVIEW
  • 11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
    • TABLE 181 OVERVIEW OF STRATEGIES ADOPTED BY KEY BPAAS VENDORS
  • 11.3 REVENUE ANALYSIS
    • FIGURE 43 REVENUE ANALYSIS OF KEY PLAYERS IN PAST FIVE YEARS (USD BILLION)
  • 11.4 MARKET SHARE ANALYSIS
    • FIGURE 44 SHARE OF LEADING COMPANIES IN BPAAS MARKET, 2022
    • TABLE 182 BPAAS MARKET: DEGREE OF COMPETITION
  • 11.5 PRODUCT/BRAND COMPARISON
    • TABLE 183 VENDOR PRODUCTS/BRANDS COMPARISON
  • 11.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS
    • 11.6.1 STARS
    • 11.6.2 EMERGING LEADERS
    • 11.6.3 PERVASIVE PLAYERS
    • 11.6.4 PARTICIPANTS
    • FIGURE 45 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
    • 11.6.5 COMPANY FOOTPRINT FOR KEY PLAYERS
    • FIGURE 46 COMPANY FOOTPRINT
    • TABLE 184 REGION FOOTPRINT
    • TABLE 185 BUSINESS PROCESS FOOTPRINT
    • TABLE 186 DEPLOYMENT MODEL FOOTPRINT
    • TABLE 187 ORGANIZATION SIZE FOOTPRINT
    • TABLE 188 VERTICAL FOOTPRINT
  • 11.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES
    • 11.7.1 PROGRESSIVE COMPANIES
    • 11.7.2 RESPONSIVE COMPANIES
    • 11.7.3 DYNAMIC COMPANIES
    • 11.7.4 STARTING BLOCKS
    • FIGURE 47 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2022
    • 11.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
    • TABLE 189 BPAAS MARKET: DETAILED LIST OF KEY STARTUPS/SMES, 2023
    • TABLE 190 BPAAS MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
  • 11.8 COMPANY FINANCIAL METRICS
    • FIGURE 48 COMPANY FINANCIAL METRICS, 2024
  • 11.9 KEY MARKET DEVELOPMENTS
    • 11.9.1 PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS
    • TABLE 191 BPAAS MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, SEPTEMBER 2020-NOVEMBER 2023
    • 11.9.2 DEALS
    • TABLE 192 BPAAS MARKET: DEALS, FEBRUARY 2023-JANUARY 2024

12 COMPANY PROFILES

  • 12.1 KEY PLAYERS
  • (Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)**
    • 12.1.1 ACCENTURE
    • TABLE 193 ACCENTURE: BUSINESS OVERVIEW
    • FIGURE 49 ACCENTURE: COMPANY SNAPSHOT
    • TABLE 194 ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 195 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 196 ACCENTURE: DEALS
    • 12.1.2 CAPGEMINI
    • TABLE 197 CAPGEMINI: COMPANY OVERVIEW
    • FIGURE 50 CAPGEMINI: COMPANY SNAPSHOT
    • TABLE 198 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 199 CAPGEMINI: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 200 CAPGEMINI: DEALS
    • 12.1.3 COGNIZANT
    • TABLE 201 COGNIZANT: BUSINESS OVERVIEW
    • FIGURE 51 COGNIZANT: COMPANY SNAPSHOT
    • TABLE 202 COGNIZANT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 203 COGNIZANT: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 204 COGNIZANT DEALS
    • 12.1.4 IBM
    • TABLE 205 IBM: BUSINESS OVERVIEW
    • FIGURE 52 IBM: COMPANY SNAPSHOT
    • TABLE 206 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 207 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 208 IBM: DEALS
    • 12.1.5 HCL
    • TABLE 209 HCL: BUSINESS OVERVIEW
    • FIGURE 53 HCL: COMPANY SNAPSHOT
    • TABLE 210 HCL: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 211 HCL: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 212 HCL: DEALS
    • 12.1.6 TCS
    • TABLE 213 TCS: COMPANY OVERVIEW
    • FIGURE 54 TCS: COMPANY SNAPSHOT
    • TABLE 214 TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 215 TCS: DEALS
    • 12.1.7 FUJITSU
    • TABLE 216 FUJITSU: COMPANY OVERVIEW
    • FIGURE 55 FUJITSU: COMPANY SNAPSHOT
    • TABLE 217 FUJITSU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 218 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 219 FUJITSU: DEALS
    • 12.1.8 GENPACT
    • TABLE 220 GENPACT: COMPANY OVERVIEW
    • FIGURE 56 GENPACT: COMPANY SNAPSHOT
    • TABLE 221 GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 222 GENPACT: DEALS
    • 12.1.9 WIPRO
    • TABLE 223 WIPRO: COMPANY OVERVIEW
    • FIGURE 57 WIPRO: COMPANY SNAPSHOT
    • TABLE 224 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 225 WIPRO: DEALS
    • 12.1.10 TECH MAHINDRA
    • TABLE 226 TECH MAHINDRA: COMPANY OVERVIEW
    • FIGURE 58 TECH MAHINDRA: COMPANY SNAPSHOT
    • TABLE 227 TECH MAHINDRA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 228 TECH MAHINDRA: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 229 TECH MAHINDRA: DEALS
  • *Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
  • 12.2 OTHER KEY PLAYERS
    • 12.2.1 EXL
    • 12.2.2 DXC TECHNOLOGY
    • 12.2.3 CONDUENT
    • 12.2.4 INFOSYS BPM
    • 12.2.5 BIZAGI
    • 12.2.6 IGRAFX
    • 12.2.7 AURAQUANTIC
    • 12.2.8 PIPEFY
    • 12.2.9 CFLOW
    • 12.2.10 AGILEPOINT
    • 12.2.11 WORKFLOWGEN
    • 12.2.12 FLOKZU
    • 12.2.13 INTEGRIFY
    • 12.2.14 LINX
    • 12.2.15 QUIXY

13 ADJACENT/RELATED MARKETS

  • 13.1 INTRODUCTION
    • TABLE 230 ADJACENT MARKETS AND FORECASTS
  • 13.2 LIMITATIONS
  • 13.3 BPAAS MARKET ECOSYSTEM AND ADJACENT MARKETS
  • 13.4 BUSINESS PROCESS AUTOMATION MARKET
    • 13.4.1 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT
    • TABLE 231 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 232 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020-2026 (USD MILLION)
    • 13.4.2 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE
    • TABLE 233 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2016-2019 (USD MILLION)
    • TABLE 234 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2020-2026 (USD MILLION)
  • 13.5 BUSINESS PROCESS MANAGEMENT MARKET
    • 13.5.1 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT
    • TABLE 235 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
    • 13.5.2 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION
    • TABLE 236 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION, 2018-2025 (USD MILLION)

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS