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全球託管 PBX 市場：按產品（解決方案、服務）、按應用（統一通訊協作、移動性、客服中心）、按行業（BFSI、零售和電子商務、製造、醫療保健和生命科學）、按地區-預測至2028年
市場調查報告書
商品編碼
1408621

全球託管 PBX 市場：按產品（解決方案、服務）、按應用（統一通訊協作、移動性、客服中心）、按行業（BFSI、零售和電子商務、製造、醫療保健和生命科學）、按地區-預測至2028年

Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
出版日期: | 出版商: MarketsandMarkets | 英文 254 Pages | 訂單完成後即時交付

價格
簡介目錄
調查範圍
調查年份 2017-2028
基準年 2022年
預測期 2023-2028
單元 金額（十億美元）
按細分市場 按產品、按應用、按行業、按地區
目標區域 北美、歐洲、亞太地區、中東/非洲、拉丁美洲

託管PBX市場規模預計在2023年達到115億美元，2028年達到249億美元，年複合成長率（CAGR）為16.8%。

互動語音回覆系統(IVR) 系統的發展，尤其是智慧 IVR 的發展，一直是推動託管 PBX 市場成長的關鍵驅動力。與僅依賴 DTMF（雙音多頻）輸入的傳統 IVR 不同，智慧 IVR 整合了語音辨識技術，徹底改變了使用者互動。傳統方法缺乏彈性和有限選項的限制可以透過更動態和智慧型的智慧 IVR 來解決。由於這些系統理解口語，客戶可以從更自然的對話式互動以及更廣泛的查詢和回應中受益。託管PBX市場正在利用這一轉變，利用智慧IVR來增強自助服務能力，為使用者提供更有效率、個人化的體驗。這些系統的多功能性（包括自助服務功能、託管 IVR 解決方案和座席輔助 IVR 模型）滿足了企業的多樣化需求，並推動了託管 PBX 解決方案的採用。減少客戶等待時間、提高自動化程度以及提高整體用戶滿意度，有助於在不斷發展的通訊形勢中託管 PBX 服務的持續成長和需求。

「託管服務行業預計將在預測期內實現最快的成長率。託管服務正在推動託管 PBX 市場，並通過持續的系統監控證明了其價值。主動問題偵測這些服務全天候監控託管 PBX 系統. 這種警惕的方法透過在潛在問題變得嚴重之前快速識別潛在問題來最大限度地減少停機時間並改善通訊。它在提高環境可靠性方面發揮著至關重要的作用。透過保持警惕，託管PBX 解決方案可確保企業利用不間斷且可靠的通訊基礎設施確保業務提高了工作流程的整體效率和效能，這是在託管 PBX 市場的動態格局中擴大採用託管服務的關鍵驅動力。

BFSI 細分市場在預測期內將保持最大的市場規模。在投資銀行和交易等動態、快節奏的環境中，即時協作至關重要，並且正在推動託管 PBX 市場的成長。在這些需要瞬間決策的行業中，託管 PBX 解決方案在促進無縫溝通方面發揮著至關重要的作用。

亞太地區許多國家行動優先市場的普及成為推動託管 PBX 市場成長的關鍵驅動力。由於很大一部分人口依賴行動設備，因此對與這些平台無縫整合的通訊解決方案的需求激增。託管 PBX 系統支援這個行動優先市場中普及的通訊偏好，已成為在該地區營運的公司的策略性和重要選擇。

該報告研究了全球託管 PBX 市場，包括按產品、應用程式類型、行業、地區和市場參與者概況分類的趨勢。

目錄

第1章簡介

第2章調查方法

第3章執行摘要

第 4 章重要考察

第5章市場概況及產業趨勢

  • 介紹
  • 市場動態
  • 託管 PBX 技術簡史
  • 生態系/市場地圖
  • 案例研究分析
  • 價值鏈分析
  • 監管狀況
  • 專利分析
  • 技術分析
  • 價格分析
  • 波特五力分析
  • 影響客戶業務的趨勢和顛覆
  • 主要相關人員和採購標準
  • 2023-2024年重大會議和活動
  • 託管 PBX 市場最佳實踐
  • 當前和新興的商業模式
  • 託管 PBX 工具、框架和技術
  • 託管 PBX 市場的未來形勢
  • 託管 PBX架構
  • 託管PBX與傳統PBX的比較

第 6 章 託管 PBX 市場（按產品）

  • 介紹
  • 解決方案
  • 服務

第7章 託管 PBX 市場（按應用）

  • 介紹
  • 統一通訊協作
  • 流動性
  • 客服中心
  • 其他

第 8 章按行業分類的託管 PBX 市場

  • 介紹
  • BFSI
  • 製造業
  • 零售/電子商務
  • 醫療保健/生命科學
  • IT,ITES
  • 教育
  • 政府/公共部門
  • 通訊
  • 旅遊/酒店業
  • 其他

第 9 章 託管 PBX 市場（按地區）

  • 介紹
  • 北美洲
  • 歐洲
  • 亞太地區
  • 中東/非洲
  • 拉丁美洲

第10章競爭形勢

  • 介紹
  • 主要參與企業的策略/秘密
  • 收益分析
  • 市場佔有率分析
  • 企業評價矩陣
  • 新興企業/小型企業評估矩陣
  • 競爭格局及趨勢
  • 產品基準評效
  • 領先的託管 PBX 提供者的評級和財務指標

第11章 公司簡介

  • 主要參與企業
    • AT&T INC
    • VERIZON COMMUNICATIONS INC.
    • CISCO SYSTEMS INC
    • BT GROUP
    • RINGCENTRAL, INC.
    • COMCAST CORPORATION
    • 8X8, INC.
    • SANGOMA TECHNOLOGIES CORPORATION
    • LUMEN TECHNOLOGIES
    • NEXTIVA, INC.
    • FUSION CONNECT, INC.
    • AVAYA
    • MITEL NETWORKS CORPORATION
    • TPX COMMUNICATIONS
    • TELESYSTEM
  • Start-Ups/小型企業
    • OZONETEL COMMUNICATIONS
    • LINGO TELECOM, LLC
    • ONECONNECT
    • INTERGLOBE COMMUNICATIONS, INC.
    • CLOUDTALK
    • DATAVO
    • NEXGE TECHNOLOGIES
    • NOVOLINK COMMUNICATIONS, INC.
    • 3CX
    • ASTRAQOM

第12章鄰近市場

第13章附錄

簡介目錄
Product Code: TC 6141

Report Description

Scope of the Report
Years Considered for the Study2017-2028
Base Year2022
Forecast Period2023-2028
Units ConsideredValue (USD) Billion
SegmentsBy offering, application type, vertical, and region
Regions coveredNorth America, Europe, Asia Pacific, Middle East & Africa, and Latin America.

The hosted PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The evolution of Interactive Voice Response (IVR) systems, particularly the advancement to Smart IVRs, stands as a key catalyst propelling the growth of the hosted PBX market. Unlike traditional IVRs that rely solely on Dual-Tone Multi-Frequency (DTMF) inputs, Smart IVRs integrate Speech Recognition technology, revolutionizing user interactions. The limitations of the traditional approach, marked by inflexibility and a restricted set of choices, are addressed by the more dynamic and intelligent Smart IVRs. Customers benefit from a more natural and conversational interaction, as these systems understand spoken language, allowing for a broader range of inquiries and responses. The hosted PBX market capitalizes on this shift, leveraging Smart IVRs to enhance self-service capabilities, offering a more efficient and personalized experience for users. Whether through self-service functionalities, hosted IVR solutions, or agent assisted IVR models, the versatility of these systems aligns with the diverse needs of businesses, driving the adoption of hosted PBX solutions. The reduction in customer wait times, increased automation, and improved overall user satisfaction contribute to the sustained growth and demand for hosted PBX services in the evolving telecommunications landscape.

"The managed services segment is expected to register the fastest growth rate during the forecast period." A driving force in the hosted PBX market, Managed Services exemplify their value through continuous system monitoring. With a commitment to proactive issue detection, these services offer around-the-clock surveillance of hosted PBX systems. This vigilant approach plays a pivotal role by swiftly identifying potential issues before they escalate, thereby minimizing downtime and fortifying the reliability of the communication environment. The emphasis on constant vigilance ensures that businesses leveraging hosted PBX solutions experience an uninterrupted and dependable communication infrastructure, enhancing the overall efficiency and performance of their operational workflows. This aspect stands as a key driver behind the growing adoption of Managed Services in the dynamic landscape of the hosted PBX market.

"The BFSI segment to hold the largest market size during the forecast period." The imperative need for real-time collaboration within the dynamic and fast-paced environments of investment banking and trading significantly propels the growth of the hosted PBX market. In these high-stakes industries, where split-second decisions can have profound implications, hosted PBX solutions play a pivotal role in fostering seamless communication. Hosted PBX systems facilitate efficient and instantaneous information exchange on trading floors and among investment teams by providing features such as instant messaging and voice collaboration. This capability not only enhances the speed and accuracy of decision-making but also contributes to financial institutions' overall productivity and competitiveness. The demand for hosted PBX solutions is driven by the recognition that these advanced communication tools are indispensable for investment professionals who rely on real-time collaboration to navigate rapidly changing market conditions and execute strategic moves swiftly. As financial institutions increasingly prioritize agility and responsiveness, the integration of hosted PBX solutions becomes instrumental in maintaining a competitive edge in the investment banking and trading sectors.

"Asia Pacific's highest growth rate during the forecast period."

The proliferation of mobile-first markets across numerous countries in the Asia Pacific region stands out as a pivotal driving factor catalyzing the growth of the hosted PBX market. With a substantial portion of the population relying extensively on mobile devices, the demand for communication solutions seamlessly integrating with these platforms has surged. hosted PBX systems, attuned to the communication preferences prevalent in these mobile-first markets, emerge as a strategic and indispensable choice for businesses operating in the region. This alignment with mobile communication trends not only addresses the population's evolving needs but also positions hosted PBX as a technology solution that resonates with the dynamic and mobile-centric nature of Asia Pacific markets. As businesses prioritize adaptability to the prevailing communication landscape, the seamless integration of hosted PBX with mobile platforms becomes a decisive driver, propelling its widespread adoption and market growth across the diverse economies of the Asia Pacific region.

Breakdown of primaries

The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:

  • By Company Type: Tier 1 - 35%, Tier 2 - 45%, and Tier 3 - 20%
  • By Designation: C-level -35%, D-level - 25%, and Others - 40%
  • By Region: North America - 30%, Europe - 30%, Asia Pacific - 25%, Middle East & Africa - 10%, and Latin America- 5%.

The major players in the hosted PBX market AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US). These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their hosted PBX market footprint.

Research Coverage

The market study covers the hosted PBX market size across different segments. It aims at estimating the market size and the growth potential across different segments, including solutions, services (professional services, managed services), by application type (unified communication and collaboration, mobility, contact center, other applications (application integration , analytics & reporting)), vertical (BFSI, IT & ITeS, telecom, retail & eCommerce, healthcare & life sciences, manufacturing, travel & hospitality, education, government & public sector, other verticals (transportation & logistics and real estate)), and Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants with information on the closest approximations of the global hosted PBX market's revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market's pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

1. Analysis of key drivers (Rising demand for enterprise mobility, Advancements in VoIP technology Increasing adoption of Unified Communication as a Service (UCaaS), Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model ), restraints (Security and Privacy Concerns, Compatibility and Interoperability issues), opportunities (WebRTC and 5G networks enhancing real-time communication, Upsurge in Remote Learning), and challenges (Growing concerns over Quality of Service (QoS)) influencing the growth of the hosted PBX market.

2. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the hosted PBX market.

3. Market Development: Comprehensive information about lucrative markets - the report analyses the hosted PBX market across various regions.

4. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the hosted PBX market.

5. Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US).

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
  • 1.3 STUDY SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
    • 1.3.3 INCLUSIONS & EXCLUSIONS
  • 1.4 YEARS CONSIDERED
  • 1.5 CURRENCY CONSIDERED
    • TABLE 1 USD EXCHANGE RATES, 2020-2022
  • 1.6 STAKEHOLDERS
  • 1.7 SUMMARY OF CHANGES
    • 1.7.1 IMPACT OF RECESSION

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 1 HOSTED PBX MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Primary interviews with experts
      • 2.1.2.2 Breakdown of primary profiles
    • FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
      • 2.1.2.3 Key insights from industry experts
  • 2.2 MARKET SIZE ESTIMATION
    • FIGURE 3 HOSTED PBX MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.2.1 TOP-DOWN APPROACH
    • FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY SIDE): REVENUE OF OFFERINGS IN HOSTED PBX MARKET
    • 2.2.2 BOTTOM-UP APPROACH
    • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2 (DEMAND SIDE): REGIONAL SPENDING OF HOSTED PBX MARKET
    • FIGURE 6 MARKET SIZE ESTIMATION USING BOTTOM-UP APPROACH
  • 2.3 DATA TRIANGULATION
    • FIGURE 7 DATA TRIANGULATION AND MARKET BREAKUP
  • 2.4 RISK ASSESSMENT
    • TABLE 2 RISK ASSESSMENT
  • 2.5 RESEARCH ASSUMPTIONS
    • TABLE 3 RESEARCH ASSUMPTIONS
  • 2.6 LIMITATIONS AND RISK ASSESSMENT
  • 2.7 RECESSION IMPACT ANALYSIS

3 EXECUTIVE SUMMARY

    • FIGURE 8 HOSTED PBX MARKET TO WITNESS SIGNIFICANT GROWTH DURING FORECAST PERIOD
    • FIGURE 9 HOSTED PBX MARKET: REGIONAL SNAPSHOT

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES FOR KEY PLAYERS IN HOSTED PBX MARKET
    • FIGURE 10 INCREASING DEMAND FOR ENTERPRISE MOBILITY TO DRIVE MARKET
  • 4.2 SEGMENTS WITH SIGNIFICANT SHARES IN HOSTED PBX MARKET
    • FIGURE 11 HOSTED PBX MARKET: SEGMENTS WITH SIGNIFICANT GROWTH RATE IN 2023
  • 4.3 HOSTED PBX MARKET, BY APPLICATION
    • FIGURE 12 UNIFIED COMMUNICATION AND COLLABORATION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
  • 4.4 HOSTED PBX MARKET, BY OFFERING
    • FIGURE 13 SERVICES SEGMENT TO ACCOUNT FOR HIGHER CAGR DURING FORECAST PERIOD
  • 4.5 HOSTED PBX MARKET, BY VERTICAL
    • FIGURE 14 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
  • 4.6 NORTH AMERICA: HOSTED PBX MARKET, OFFERING AND TOP THREE VERTICALS
    • FIGURE 15 SOLUTIONS AND BFSI SEGMENTS TO HOLD LARGEST MARKET SHARES IN 2023

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 16 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: HOSTED PBX MARKET
    • 5.2.1 DRIVERS
      • 5.2.1.1 Rising demand for enterprise mobility
      • 5.2.1.2 Advancements in VoIP technology
      • 5.2.1.3 Increasing adoption of Unified Communication-as-a-Service (UCaaS)
      • 5.2.1.4 Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Security and privacy concerns
      • 5.2.2.2 Compatibility and interoperability issues
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 WebRTC and 5G networks enhancing real-time communication
      • 5.2.3.2 Upsurge in remote learning
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Growing concerns over Quality of Service (QoS)
  • 5.3 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
    • FIGURE 17 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
    • 5.3.1 1990-2000
    • 5.3.2 2001-2010
    • 5.3.3 2011-2020
    • 5.3.4 2021-PRESENT
  • 5.4 ECOSYSTEM/MARKET MAP
    • FIGURE 18 HOSTED PBX: ECOSYSTEM
    • TABLE 4 HOSTED PBX MARKET: ECOSYSTEM
  • 5.5 CASE STUDY ANALYSIS
    • 5.5.1 CASE STUDY 1: BREKEKE PBX MT EDITION SIMPLIFIED MULTI-TENANCY FOR COST-EFFECTIVE CUSTOMIZED TELEPHONY
    • 5.5.2 CASE STUDY 2: XORCOM'S SOLUTION HELPED IN UPGRADING ATTON EL TESORO HOTEL'S IP TELEPHONY SYSTEM
    • 5.5.3 CASE STUDY 3: VIRTUALPBX 300 PLAN TRANSFORMED TSELLC'S WORK DISTRIBUTION MODEL
    • 5.5.4 CASE STUDY 4: VIRTUALPBX DASH PROVIDED MIND & MILL WITH SCALABLE AND EFFICIENT PHONE SYSTEM
  • 5.6 VALUE CHAIN ANALYSIS
    • FIGURE 19 HOSTED PBX MARKET: VALUE CHAIN ANALYSIS
    • 5.6.1 SERVICE PROVIDERS
    • 5.6.2 SOFTWARE/APPLICATION PROVIDERS
    • 5.6.3 INFRASTRUCTURE PROVIDERS
    • 5.6.4 CHANNEL PARTNERS
    • 5.6.5 END-USE DEVICES
  • 5.7 REGULATORY LANDSCAPE
    • 5.7.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 5 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 6 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 7 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 8 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
      • 5.7.1.1 North America
        • 5.7.1.1.1 US
        • 5.7.1.1.2 Canada
      • 5.7.1.2 Europe
        • 5.7.1.2.1 Germany
        • 5.7.1.2.2 UK
      • 5.7.1.3 Asia Pacific
        • 5.7.1.3.1 China
        • 5.7.1.3.2 India
        • 5.7.1.3.3 Japan
      • 5.7.1.4 Middle East & Africa
        • 5.7.1.4.1 UAE
        • 5.7.1.4.2 KSA
      • 5.7.1.5 Latin America
        • 5.7.1.5.1 Brazil
        • 5.7.1.5.2 Mexico
  • 5.8 PATENT ANALYSIS
    • FIGURE 20 LIST OF MAJOR PATENTS
    • 5.8.1 LIST OF MAJOR PATENTS
  • 5.9 TECHNOLOGY ANALYSIS
    • 5.9.1 KEY TECHNOLOGIES
      • 5.9.1.1 Virtualization
      • 5.9.1.2 VoIP
      • 5.9.1.3 Cloud Computing
      • 5.9.1.4 Unified Communications (UC)
      • 5.9.1.5 Session Initiation Protocol (SIP)
    • 5.9.2 COMPLEMENTARY TECHNOLOGIES
      • 5.9.2.1 Natural Language Processing (NLP)
      • 5.9.2.2 Edge Computing
      • 5.9.2.3 Interactive Voice Response (IVR)
    • 5.9.3 ADJACENT TECHNOLOGIES
      • 5.9.3.1 5G
      • 5.9.3.2 Mobility
  • 5.10 PRICING ANALYSIS
    • 5.10.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
    • FIGURE 21 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
    • TABLE 9 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE (USD)
    • 5.10.2 INDICATIVE PRICING ANALYSIS OF KEY PLAYERS, BY FEATURE
    • TABLE 10 INDICATIVE PRICING ANALYSIS OF HOSTED PBX SOLUTIONS, BY FEATURE (USD)
  • 5.11 PORTER'S FIVE FORCES ANALYSIS
    • TABLE 11 HOSTED PBX MARKET: PORTER'S FIVE FORCES ANALYSIS
    • FIGURE 22 PORTER'S FIVE FORCES ANALYSIS
    • 5.11.1 THREAT OF NEW ENTRANTS
    • 5.11.2 THREAT OF SUBSTITUTES
    • 5.11.3 BARGAINING POWER OF BUYERS
    • 5.11.4 BARGAINING POWER OF SUPPLIERS
    • 5.11.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.12 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER'S BUSINESS
    • FIGURE 23 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER'S BUSINESS
  • 5.13 KEY STAKEHOLDERS & BUYING CRITERIA
    • 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 24 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS
    • TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS (%)
    • 5.13.2 BUYING CRITERIA
    • FIGURE 25 KEY BUYING CRITERIA FOR TOP THREE END USERS
    • TABLE 13 KEY BUYING CRITERIA FOR TOP END USERS
  • 5.14 KEY CONFERENCES & EVENTS, 2023-2024
    • TABLE 14 DETAILED LIST OF CONFERENCES & EVENTS, 2023-2024
  • 5.15 BEST PRACTICES IN HOSTED PBX MARKET
    • 5.15.1 NETWORK ASSESSMENT
    • 5.15.2 QUALITY OF SERVICE (QOS) CONFIGURATION
    • 5.15.3 SECURITY MEASURES
    • 5.15.4 REDUNDANCY AND HIGH AVAILABILITY
    • 5.15.5 BANDWIDTH MONITORING AND MANAGEMENT
    • 5.15.6 CODEC SELECTION
    • 5.15.7 REGULAR BACKUPS
    • 5.15.8 EMPLOYEE TRAINING
    • 5.15.9 VOIP-COMPATIBLE HARDWARE
    • 5.15.10 REGULAR SYSTEM UPDATES
    • 5.15.11 MONITORING AND ANALYTICS
    • 5.15.12 SCALABILITY PLANNING
  • 5.16 CURRENT AND EMERGING BUSINESS MODELS
    • 5.16.1 SUBSCRIPTION MODEL
    • 5.16.2 CONSUMPTION-BASED MODEL
    • 5.16.3 TIERED MODEL
    • 5.16.4 FREEMIUM MODEL
    • 5.16.5 WHITE-LABEL MODEL
    • 5.16.6 HYBRID AND MULTI-CLOUD MODELS
    • 5.16.7 MANAGED SERVICES AND OUTSOURCING
    • 5.16.8 PAY-AS-YOU-GROW
  • 5.17 HOSTED PBX TOOLS, FRAMEWORKS, AND TECHNIQUES
  • 5.18 FUTURE LANDSCAPE OF HOSTED PBX MARKET
    • 5.18.1 SHORT-TERM ROADMAP (2023-2025)
    • 5.18.2 MID-TERM ROADMAP (2026-2028)
    • 5.18.3 LONG-TERM ROADMAP (2029-2030)
  • 5.19 HOSTED PBX ARCHITECTURE
    • 5.19.1 HOSTED PBX PROVIDER
    • 5.19.2 VOIP PHONE
    • 5.19.3 INTERNET
  • 5.20 COMPARISON OF HOSTED PBX AND TRADITIONAL PBX

6 HOSTED PBX MARKET, BY OFFERING

  • 6.1 INTRODUCTION
    • FIGURE 26 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • 6.1.1 OFFERINGS: HOSTED PBX MARKET DRIVERS
    • TABLE 15 HOSTED PBX MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 16 HOSTED PBX MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
  • 6.2 SOLUTION
    • 6.2.1 NEED TO ENHANCE EFFICIENCY AND IMPROVE CUSTOMER EXPERIENCE AND ORGANIZATIONAL RESPONSIVENESS TO DRIVE MARKET
    • TABLE 17 SOLUTION: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 18 SOLUTION: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 6.3 SERVICES
    • TABLE 19 SERVICES: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 20 SERVICES: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
    • TABLE 21 HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 22 HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • 6.3.1 PROFESSIONAL SERVICES
    • TABLE 23 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 24 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • TABLE 25 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 26 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.1.1 Deployment & Integration
        • 6.3.1.1.1 Need for seamless integration with existing hardware and software components to ensure optimal performance and security to drive market
    • TABLE 27 DEPLOYMENT & INTEGRATION: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 28 DEPLOYMENT & INTEGRATION: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.1.2 Training, Support, and Maintenance
        • 6.3.1.2.1 Need for trained staff to handle calls and systems and configure options to propel market
    • TABLE 29 TRAINING, SUPPORT, AND MAINTENANCE: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 30 TRAINING, SUPPORT, AND MAINTENANCE: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.3.2 MANAGED SERVICES
      • 6.3.2.1 Focus on streamlining and optimizing communication systems to fuel demand for hosted PBX managed services
    • TABLE 31 MANAGED SERVICES: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 32 MANAGED SERVICES: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)

7 HOSTED PBX MARKET, BY APPLICATION

  • 7.1 INTRODUCTION
    • FIGURE 27 CONTACT CENTER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • 7.1.1 APPLICATIONS: HOSTED PBX MARKET DRIVERS
    • TABLE 33 HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 34 HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
  • 7.2 UNIFIED COMMUNICATION & COLLABORATION
    • TABLE 35 UNIFIED COMMUNICATION & COLLABORATION: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 36 UNIFIED COMMUNICATION & COLLABORATION: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 7.2.1 REAL-TIME COMMUNICATION
      • 7.2.1.1 Availability of real-time communication tools and technologies to propel market
    • 7.2.2 FILE SHARING
      • 7.2.2.1 Need for simplifying and enhancing collaborative efforts to drive market
    • 7.2.3 REMOTE COLLABORATION
      • 7.2.3.1 Increased flexibility and responsiveness of hosted PBX systems to drive its use for remote collaboration
    • 7.2.4 FAX-ON-DEMAND
      • 7.2.4.1 Need for rapid document exchanges and enhanced workflow to boost demand for fax-on-demand UC&C
  • 7.3 MOBILITY
    • 7.3.1 NEED TO ENSURE SEAMLESS COMMUNICATION ACROSS DIVERSE LOCATIONS TO BOOST DEMAND FOR HOSTED PBX SOLUTIONS
    • TABLE 37 MOBILITY: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 38 MOBILITY: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.4 CONTACT CENTER
    • TABLE 39 CONTACT CENTER: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 40 CONTACT CENTER: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 7.4.1 VIRTUAL ASSISTANCE & SUPPORT
      • 7.4.1.1 Need for deploying automated systems to cater to routine customer queries and support needs to drive market
    • 7.4.2 CALL ROUTING & QUEUEING
      • 7.4.2.1 Need for management of incoming calls during peak hours to fuel demand for hosted PBX systems for call routing and queueing
    • 7.4.3 CALL RECORDING & MONITORING
      • 7.4.3.1 Need for ensuring compliance adherence, quality assurance, and dispute resolution to boost demand for hosted PBX systems for call recording and monitoring
  • 7.5 OTHER APPLICATIONS
    • TABLE 41 OTHER APPLICATIONS: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 42 OTHER APPLICATIONS: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)

8 HOSTED PBX MARKET, BY VERTICAL

  • 8.1 INTRODUCTION
    • FIGURE 28 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • 8.1.1 VERTICALS: HOSTED PBX MARKET DRIVERS
    • TABLE 43 HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 44 HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • 8.2 BFSI
    • 8.2.1 NEED FOR IMPROVED CUSTOMER SERVICE THROUGH STREAMLINED COMMUNICATION PROCESSES AND ENHANCED OPERATIONAL EFFICIENCY AND COST SAVINGS TO DRIVE MARKET
    • 8.2.2 USE CASES
      • 8.2.2.1 Customer Support and Service Center
      • 8.2.2.2 Multi-location Connectivity
    • TABLE 45 BFSI: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 46 BFSI: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.3 MANUFACTURING
    • 8.3.1 FOCUS ON IMPROVED RESOURCE PLANNING AND STREAMLINED WORKFLOW TO DRIVE MARKET
    • 8.3.2 USE CASES
      • 8.3.2.1 Supply Chain Coordination
      • 8.3.2.2 Remote Troubleshooting
    • TABLE 47 MANUFACTURING: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 48 MANUFACTURING: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.4 RETAIL & ECOMMERCE
    • 8.4.1 HOSTED PBX TO SIMPLIFY COMMUNICATION PROCESSES AND ENSURE CUSTOMER INQUIRIES ARE HANDLED TIMELY AND ACCURATELY
    • 8.4.2 USE CASES
      • 8.4.2.1 Order Management and Support
      • 8.4.2.2 Returns and Exchanges Coordination
    • TABLE 49 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 50 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.5 HEALTHCARE & LIFE SCIENCES
    • 8.5.1 NEED FOR IMPROVING PATIENT ENGAGEMENT, AUTOMATED APPOINTMENT SCHEDULING, INTELLIGENT CALL ROUTING, AND PRIORITIZATION OF EMERGENCY CALLS TO DRIVE MARKET
    • 8.5.2 USE CASES
      • 8.5.2.1 Automated Appointment Scheduling
      • 8.5.2.2 Virtual Health Assistants
    • TABLE 51 HEALTHCARE & LIFE SCIENCES: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 52 HEALTHCARE & LIFE SCIENCES: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.6 IT & ITES
    • 8.6.1 SHIFT FROM TRADITIONAL, COMPLEX CONTACT CENTER SETUPS TO DIGITALIZED VOICE SOLUTIONS AND ADOPTION OF 'WFH' MODEL TO DRIVE MARKET
    • 8.6.2 USE CASES
      • 8.6.2.1 Smart Outbound Call Connectivity
      • 8.6.2.2 Flexible Deployment Options
    • TABLE 53 IT & ITES: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 54 IT & ITES: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.7 EDUCATION
    • 8.7.1 HOSTED PBX TO ENABLE SEAMLESS BROADCASTING THROUGH CAMPUSES AND HELP ADMINISTRATORS MANAGE CONFIGURATIONS FROM ANYWHERE
    • 8.7.2 USE CASES
      • 8.7.2.1 Zoned Public Announcements
      • 8.7.2.2 Dialing Restrictions for Classroom Phone
    • TABLE 55 EDUCATION: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 56 EDUCATION: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.8 GOVERNMENT & PUBLIC SECTOR
    • 8.8.1 DELIVERY OF MULTILINGUAL ANNOUNCEMENTS AND RELIABLE COMMUNICATION INFRASTRUCTURE DURING EMERGENCY SITUATIONS TO DRIVE MARKET
    • 8.8.2 USE CASES
      • 8.8.2.1 Secure and Reliable Communication During Disasters
      • 8.8.2.2 Integration with Safety Measures and Alerts
    • TABLE 57 GOVERNMENT & PUBLIC SECTOR: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 58 GOVERNMENT & PUBLIC SECTOR: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.9 TELECOM
    • 8.9.1 NEED FOR COST-SAVINGS, IMPROVED VOIP TECHNOLOGY, AND SEAMLESS INTEGRATION WITH VARIOUS ENDPOINTS TO PROPEL MARKET
    • 8.9.2 USE CASES
      • 8.9.2.1 Competitive Total Cost of Ownership
      • 8.9.2.2 Rapid Installation and Maintenance
    • TABLE 59 TELECOM: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 60 TELECOM: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.10 TRAVEL & HOSPITALITY
    • 8.10.1 VIRTUAL VOICE ASSISTANCE AND SEAMLESS CHECK-IN AND CHECK-OUT MECHANISMS TO FUEL DEMAND FOR HOSTED PBX
    • 8.10.2 USE CASES
      • 8.10.2.1 Virtual Voice Assistant for Guest Inquiries
      • 8.10.2.2 Real-time Room Booking and Reservations
    • TABLE 61 TRAVEL & HOSPITALITY: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 62 TRAVEL & HOSPITALITY: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.11 OTHER VERTICALS
    • 8.11.1 USE CASES
      • 8.11.1.1 GPS-enabled Routing and Tracking
      • 8.11.1.2 Mobile Accessibility for On-the-Go Operation
      • 8.11.1.3 Automated Property Updates via SMS
    • TABLE 63 OTHER VERTICALS: HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 64 OTHER VERTICALS: HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)

9 HOSTED PBX MARKET, BY REGION

  • 9.1 INTRODUCTION
    • TABLE 65 HOSTED PBX MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 66 HOSTED PBX MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.2 NORTH AMERICA
    • 9.2.1 NORTH AMERICA: HOSTED PBX MARKET DRIVERS
    • 9.2.2 NORTH AMERICA: RECESSION IMPACT
    • FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 67 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 68 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • TABLE 69 NORTH AMERICA: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 70 NORTH AMERICA: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 71 NORTH AMERICA: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 72 NORTH AMERICA: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 73 NORTH AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 74 NORTH AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 75 NORTH AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 76 NORTH AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 77 NORTH AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 78 NORTH AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.2.3 US
      • 9.2.3.1 High level of technological awareness and presence of several CSPs to drive market
    • TABLE 79 US: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 80 US: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 81 US: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 82 US: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 83 US: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 84 US: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 85 US: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 86 US: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 87 US: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 88 US: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.2.4 CANADA
      • 9.2.4.1 Cloud Adoption Strategy, cloud-friendly policies, burgeoning VoIP sector, and improved communication infrastructure to propel market
    • TABLE 89 CANADA: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 90 CANADA: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 91 CANADA: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 92 CANADA: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 93 CANADA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 94 CANADA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 95 CANADA: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 96 CANADA: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 97 CANADA: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 98 CANADA: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • 9.3 EUROPE
    • 9.3.1 EUROPE: HOSTED PBX MARKET DRIVERS
    • 9.3.2 EUROPE: RECESSION IMPACT
    • TABLE 99 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 100 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • TABLE 101 EUROPE: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 102 EUROPE: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 103 EUROPE: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 104 EUROPE: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 105 EUROPE: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 106 EUROPE: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 107 EUROPE: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 108 EUROPE: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 109 EUROPE: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 110 EUROPE: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.3.3 UK
      • 9.3.3.1 High demand for flexible and scalable communication services and presence of major players to drive market
    • TABLE 111 UK: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 112 UK: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 113 UK: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 114 UK: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 115 UK: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 116 UK: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 117 UK: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 118 UK: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 119 UK: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 120 UK: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.3.4 GERMANY
      • 9.3.4.1 Strong connectivity infrastructure, shift toward remote work, and initiatives such as 'Cloud Strategy' to drive market
    • 9.3.5 ITALY
      • 9.3.5.1 Implementation of strategic initiatives and 'Cloud-First' policy, regulatory support, and digitalization strategies to propel market
    • TABLE 121 ITALY: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 122 ITALY: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 123 ITALY: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 124 ITALY: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 125 ITALY: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 126 ITALY: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 127 ITALY: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 128 ITALY: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 129 ITALY: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 130 ITALY: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.3.6 FRANCE
      • 9.3.6.1 Telecommunication initiatives, government support, and strategic investments to fuel demand for hosted PBX solutions
    • 9.3.7 SPAIN
      • 9.3.7.1 National Cloud Services Strategy for Public Administrations to prioritize use of cloud technologies in public administrations
    • 9.3.8 REST OF EUROPE
  • 9.4 ASIA PACIFIC
    • 9.4.1 ASIA PACIFIC: HOSTED PBX MARKET DRIVERS
    • 9.4.2 ASIA PACIFIC: RECESSION IMPACT
    • FIGURE 30 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 131 ASIA PACIFIC: HOSTED PBX MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 132 ASIA PACIFIC: HOSTED PBX MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • TABLE 133 ASIA PACIFIC: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 134 ASIA PACIFIC: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 135 ASIA PACIFIC: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 136 ASIA PACIFIC: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 137 ASIA PACIFIC: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 138 ASIA PACIFIC: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 139 ASIA PACIFIC: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 140 ASIA PACIFIC: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 141 ASIA PACIFIC: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 142 ASIA PACIFIC: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.4.3 CHINA
      • 9.4.3.1 Robust existing infrastructure, presence of many vendors, and stable economy to drive market
    • TABLE 143 CHINA: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 144 CHINA: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 145 CHINA: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 146 CHINA: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 147 CHINA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 148 CHINA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 149 CHINA: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 150 CHINA: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 151 CHINA: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 152 CHINA: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.4.4 INDIA
      • 9.4.4.1 Implementation of 'Digital India' initiative and other strategic policies to boost demand for hosted PBX solutions
    • 9.4.5 JAPAN
      • 9.4.5.1 Government's focus on technological advancements and popularity of UCC solutions to propel market
    • 9.4.6 AUSTRALIA & NEW ZEALAND
      • 9.4.6.1 Rise in remote and hybrid work models and businesses prioritizing collaborative technologies to drive market
    • 9.4.7 SOUTH KOREA
      • 9.4.7.1 Presence of tech giants and investment from major companies to fuel demand for hosted PBX solutions
    • 9.4.8 SOUTHEAST ASIA
      • 9.4.8.1 Focus on digital transformation, cloud adoption, and improvement of government ICT infrastructure to drive market
    • 9.4.9 REST OF ASIA PACIFIC
  • 9.5 MIDDLE EAST & AFRICA
    • 9.5.1 MIDDLE EAST & AFRICA: HOSTED PBX MARKET DRIVERS
    • 9.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
    • TABLE 153 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 154 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • TABLE 155 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 156 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 157 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 158 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 159 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 160 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 161 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 162 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 163 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 164 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.5.3 GCC COUNTRIES
    • TABLE 165 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 166 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
      • 9.5.3.1 UAE
        • 9.5.3.1.1 Expansion of cloud infrastructure and shift to VoIP to drive market
      • 9.5.3.2 KSA
        • 9.5.3.2.1 Supportive regulatory frameworks and implementation of 'CCRF and Beem' initiatives to propel market
    • TABLE 167 KSA: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 168 KSA: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 169 KSA: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 170 KSA: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 171 KSA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 172 KSA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 173 KSA: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 174 KSA: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 175 KSA: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 176 KSA: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
      • 9.5.3.3 Rest of GCC Countries
    • 9.5.4 SOUTH AFRICA
      • 9.5.4.1 Advancements in cloud and developments by major players to fuel demand for hosted PBX solutions
    • 9.5.5 REST OF MIDDLE EAST & AFRICA
  • 9.6 LATIN AMERICA
    • 9.6.1 LATIN AMERICA: HOSTED PBX MARKET DRIVERS
    • 9.6.2 LATIN AMERICA: RECESSION IMPACT
    • TABLE 177 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 178 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • TABLE 179 LATIN AMERICA: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 180 LATIN AMERICA: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 181 LATIN AMERICA: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 182 LATIN AMERICA: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 183 LATIN AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 184 LATIN AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 185 LATIN AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 186 LATIN AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 187 LATIN AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 188 LATIN AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.6.3 BRAZIL
      • 9.6.3.1 Rising spending on IT & telecommunications sector and focus on 'National Strategy for Connected Schools' to drive market
    • TABLE 189 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 190 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 191 BRAZIL: HOSTED PBX MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 192 BRAZIL: HOSTED PBX MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 193 BRAZIL: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 194 BRAZIL: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 195 BRAZIL: HOSTED PBX MARKET, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 196 BRAZIL: HOSTED PBX MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 197 BRAZIL: HOSTED PBX MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 198 BRAZIL: HOSTED PBX MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.6.4 MEXICO
      • 9.6.4.1 Improved connectivity and government's collaboration with major players to fuel demand for hosted PBX market
    • 9.6.5 REST OF LATIN AMERICA

10 COMPETITIVE LANDSCAPE

  • 10.1 INTRODUCTION
  • 10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
    • 10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY HOSTED PBX PROVIDERS
  • 10.3 REVENUE ANALYSIS
    • FIGURE 31 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2020-2022 (USD BILLION)
  • 10.4 MARKET SHARE ANALYSIS
    • FIGURE 32 HOSTED PBX MARKET SHARE ANALYSIS, 2022
    • TABLE 199 HOSTED PBX MARKET: DEGREE OF COMPETITION
  • 10.5 COMPANY EVALUATION MATRIX
    • 10.5.1 STARS
    • 10.5.2 EMERGING LEADERS
    • 10.5.3 PERVASIVE PLAYERS
    • 10.5.4 PARTICIPANTS
    • FIGURE 33 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
    • 10.5.5 COMPANY FOOTPRINT
    • TABLE 200 OVERALL COMPANY FOOTPRINT
    • TABLE 201 OFFERING FOOTPRINT
    • TABLE 202 APPLICATION FOOTPRINT
    • TABLE 203 REGION FOOTPRINT
  • 10.6 START-UP/SME EVALUATION MATRIX
    • 10.6.1 PROGRESSIVE COMPANIES
    • 10.6.2 RESPONSIVE COMPANIES
    • 10.6.3 DYNAMIC COMPANIES
    • 10.6.4 STARTING BLOCKS
    • FIGURE 34 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR START-UPS/SMES, 2022
    • 10.6.5 COMPETITIVE BENCHMARKING
    • TABLE 204 DETAILED LIST OF START-UPS/SMES
    • TABLE 205 COMPETITIVE BENCHMARKING OF START-UPS/SMES
    • TABLE 206 COMPETITIVE BENCHMARKING OF KEY PLAYERS
  • 10.7 COMPETITIVE SCENARIO AND TRENDS
    • 10.7.1 PRODUCT LAUNCHES
    • TABLE 207 HOSTED PBX MARKET: PRODUCT LAUNCHES, JANUARY 2021-DECEMBER 2023
    • 10.7.2 DEALS
    • TABLE 208 HOSTED PBX MARKET: DEALS, JANUARY 2021-SEPTEMBER 2023
  • 10.8 HOSTED PBX PRODUCT BENCHMARKING
    • 10.8.1 PROMINENT HOSTED PBX
    • TABLE 209 COMPARATIVE ANALYSIS OF PROMINENT HOSTED PBX VENDORS
      • 10.8.1.1 AT&T Office@Hand
      • 10.8.1.2 RingCentral Cloud PBX Phone system
      • 10.8.1.3 3CX Phone System
      • 10.8.1.4 Nextiva Cloud PBX
  • 10.9 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX PROVIDERS
    • FIGURE 35 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX VENDORS

11 COMPANY PROFILES

  • (Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)**
  • 11.1 KEY PLAYERS
    • 11.1.1 AT&T INC
    • TABLE 210 AT&T INC: COMPANY OVERVIEW
    • FIGURE 36 AT&T INC: COMPANY SNAPSHOT
    • TABLE 211 AT&T INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 212 AT&T INC: DEALS
    • 11.1.2 VERIZON COMMUNICATIONS INC.
    • TABLE 213 VERIZON COMMUNICATIONS INC.: COMPANY OVERVIEW
    • FIGURE 37 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT
    • TABLE 214 VERIZON COMMUNICATIONS INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 215 VERIZON COMMUNICATIONS INC.: DEALS
    • 11.1.3 CISCO SYSTEMS INC
    • TABLE 216 CISCO SYSTEMS INC: COMPANY OVERVIEW
    • FIGURE 38 CISCO SYSTEMS INC: COMPANY SNAPSHOT
    • TABLE 217 CISCO SYSTEMS INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 218 CISCO SYSTEMS INC: PRODUCT LAUNCHES/UPDATES
    • TABLE 219 CISCO SYSTEMS INC: DEALS
    • 11.1.4 BT GROUP
    • TABLE 220 BT GROUP: COMPANY OVERVIEW
    • FIGURE 39 BT GROUP: COMPANY SNAPSHOT
    • TABLE 221 BT GROUP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 222 BT GROUP: PRODUCT LAUNCHES/UPDATES
    • TABLE 223 BT GROUP: DEALS
    • 11.1.5 RINGCENTRAL, INC.
    • TABLE 224 RINGCENTRAL, INC.: COMPANY OVERVIEW
    • FIGURE 40 RINGCENTRAL, INC.: COMPANY SNAPSHOT
    • TABLE 225 RINGCENTRAL, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 226 RINGCENTRAL, INC.: PRODUCT LAUNCHES/UPDATES
    • TABLE 227 RINGCENTRAL, INC.: DEALS
    • 11.1.6 COMCAST CORPORATION
    • TABLE 228 COMCAST CORPORATION: COMPANY OVERVIEW
    • FIGURE 41 COMCAST CORPORATION: COMPANY SNAPSHOT
    • TABLE 229 COMCAST CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 230 COMCAST CORPORATION: DEALS
    • 11.1.7 8X8, INC.
    • TABLE 231 8X8, INC.: COMPANY OVERVIEW
    • FIGURE 42 8X8, INC.: COMPANY SNAPSHOT
    • TABLE 232 8X8, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 233 8X8, INC.: DEALS
    • 11.1.8 SANGOMA TECHNOLOGIES CORPORATION
    • TABLE 234 SANGOMA TECHNOLOGIES CORPORATION: COMPANY OVERVIEW
    • FIGURE 43 SANGOMA TECHNOLOGIES CORPORATION: COMPANY SNAPSHOT
    • TABLE 235 SANGOMA TECHNOLOGIES CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 236 SANGOMA TECHNOLOGIES CORPORATION: DEALS
    • 11.1.9 LUMEN TECHNOLOGIES
    • TABLE 237 LUMEN TECHNOLOGIES: COMPANY OVERVIEW
    • FIGURE 44 LUMEN TECHNOLOGIES: COMPANY SNAPSHOT
    • TABLE 238 LUMEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 239 LUMEN TECHNOLOGIES: DEALS
    • 11.1.10 NEXTIVA, INC.
    • 11.1.11 FUSION CONNECT, INC.
    • 11.1.12 AVAYA
    • 11.1.13 MITEL NETWORKS CORPORATION
    • 11.1.14 TPX COMMUNICATIONS
    • 11.1.15 TELESYSTEM
  • 11.2 START-UPS/SMES
    • 11.2.1 OZONETEL COMMUNICATIONS
    • 11.2.2 LINGO TELECOM, LLC
    • 11.2.3 ONECONNECT
    • 11.2.4 INTERGLOBE COMMUNICATIONS, INC.
    • 11.2.5 CLOUDTALK
    • 11.2.6 DATAVO
    • 11.2.7 NEXGE TECHNOLOGIES
    • 11.2.8 NOVOLINK COMMUNICATIONS, INC.
    • 11.2.9 3CX
    • 11.2.10 ASTRAQOM
  • *Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.

12 ADJACENT MARKETS

  • 12.1 INTRODUCTION TO ADJACENT MARKETS
    • 12.1.1 UNIFIED COMMUNICATION AND COLLABORATION MARKET
      • 12.1.1.1 Market definition
      • 12.1.1.2 Market overview
      • 12.1.1.3 Unified Communication and Collaboration market, by component
    • TABLE 240 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017-2021 (USD MILLION)
    • TABLE 241 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 242 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017-2021 (USD MILLION)
    • TABLE 243 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022-2027 (USD MILLION)
    • TABLE 244 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017-2021 (USD MILLION)
    • TABLE 245 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022-2027 (USD MILLION)
      • 12.1.1.4 Unified Communication and Collaboration market, by deployment mode
    • TABLE 246 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017-2021 (USD MILLION)
    • TABLE 247 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
      • 12.1.1.5 Unified Communication and Collaboration market, by vertical
    • TABLE 248 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017-2021 (USD MILLION)
    • TABLE 249 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • 12.1.1.6 Unified Communication and Collaboration market, by region
    • TABLE 250 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017-2021 (USD MILLION)
    • TABLE 251 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022-2027 (USD MILLION)
    • 12.1.2 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET
      • 12.1.2.1 Market overview
      • 12.1.2.2 Communication platform-as-a-service market, by component
    • TABLE 252 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2018-2021 (USD MILLION)
    • TABLE 253 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 254 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2018-2021 (USD MILLION)
    • TABLE 255 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2022-2027 (USD MILLION)
      • 12.1.2.3 Communication platform-as-a-service market, by vertical
    • TABLE 256 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2018-2021 (USD MILLION)
    • TABLE 257 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • 12.1.2.4 Communication platform-as-a-service market, by region
    • TABLE 258 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2018-2021 (USD MILLION)
    • TABLE 259 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2022-2027 (USD MILLION)

13 APPENDIX

  • 13.1 DISCUSSION GUIDE
  • 13.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3 CUSTOMIZATION OPTIONS
  • 13.4 RELATED REPORTS
  • 13.5 AUTHOR DETAILS