保險者照護管理 (2023年):使用案例擴大對供應商業績的影響

由於照護管理供應商多年的新功能開發，保險者組織從案例管理和利用管理等傳統的使用案例，可轉移到行動保健 (BH:Behavioral Health) 和自動事前核准等新的使用案例。

照護管理解決方案，在整合和功能方面有持續性的課題，成為低效能的市場，不過，隨著這樣的新使用案例，客戶重申需要強大的供應商參與和支持。

本報告提供創新的產品功能，驗證促進引進與長期性的客戶忠誠度，建立跟客戶的強力關係的供應商。

Over time, care management vendors have developed new functionalities that have allowed payer organizations to move beyond traditional use cases (e.g., case management and utilization management) into emerging use cases (e.g., behavioral health, automated prior authorization). Care management solutions are in an already low-performing market with persistent integration and functionality challenges, and with these emerging use cases, customers have a renewed need for strong engagement and support from vendors. This report examines which vendors are providing strong customer relationships, delivering innovative product functionality, and facilitating adoption and long-term customer loyalty.