市場調查報告書
商品編碼
1395553
全球病人參與人工智慧市場規模、佔有率和行業趨勢分析報告:按交付類型、按技術、按應用、按治療領域、按最終用途、按功能、按地區、展望和預測,2023-2030 年Global AI In Patient Engagement Market Size, Share & Industry Trends Analysis Report By Delivery Type, By Technology, By Application, By Therapeutic Area, By End-use (Providers, Payers), By Functionality, By Regional Outlook and Forecast, 2023 - 2030 |
到 2030 年,全球病人參與人工智慧市場規模預計將達到 224 億美元,預測期內市場年複合成長率為 22.3%。
根據 KBV Cardinal 矩陣中發布的分析,Nuance Communications(微軟)在該市場處於領先。 2021 年 5 月,Nuance Communications 擴大了與 Athenahealth, Inc. 的合作,將雲端基礎的Dragon Medical 整合到 AthenaOne EHR 和行動應用程式中。這種整合旨在為 AthenaOne Dictation 用戶提供無縫、語音主導的體驗,減少臨床醫生的文件時間和工作量,並改善患者體驗。 Cerner Corporation、F. Hoffmann-La Roche Ltd. 和 American Well Corporation (Amwell) 等公司是該市場的主要創新者。
市場成長要素
人工智慧在醫療領域的全球採用
為了最大限度地提高收益潛力,醫療保健公司已經在人工智慧技術上進行了大量投資。他們正在部署技術來完成各種業務,包括用於患者照護、規劃、想像和預測性維護的聊天機器人。隨著人工智慧在醫療產業承擔更多業務,公司預計將看到重大變化和效率提高。當前人工智慧投資和研究熱潮導致人工智慧應用快速成長。這些應用程式聲稱不僅可以改善業務成果,還可以改善人們的生活品質。如此多的大公司和新興企業正在將人工智慧融入患者互動的事實表明,這是一個重要的擴展領域。人工智慧在病人參與中的應用正在全球擴展,並且是一個不斷成長的市場,並得到許多國家政府的支持。
開發大型複雜的醫學資料庫
例如,醫療領域中的大型複雜資料(也稱為巨量資料)包括點選流、網路和社交媒體互動、感測器、心電圖 (ECG)、X 光、脈搏血氧計讀數和醫療設備。申請記錄、電子健康記錄(EMR)、處方箋、生物辨識資訊等。當今的大量資料有潛力支持醫學和醫學領域的廣泛工作。先進的分析、機器學習和人工智慧技術利用這些資料來支援臨床決策、提供優質的患者照護、即時響應緊急情況並拯救更多的生命。它正在出現許多機會將其轉化為重要且可操作的數據見解。因此,使用人工智慧等技術從複雜的資料庫中獲取見解正在支援病人參與工具中對人工智慧的需求。
市場抑制因素
缺乏高品質的醫療資料
然而,為了對人工智慧模型進行臨床和技術檢驗,臨床醫生需要存取高品質的資料。然而,由於醫療資料分散在多個 EHR 和 IT 平台上,因此很難收集患者資料和圖像來測試機器學習演算法。主要問題是不容易取得適當的資料。為了使使用機器學習和深度學習的模型能夠準確地分類和預測各種任務,它們需要巨大的資料。機器學習產生越來越準確和複雜演算法的能力在易於存取大量資料集的行業中是最先進的。與多模態學習相反,一些現代演算法可能能夠在單模態或更小的規模上運行。此外,擴大使用雲端基礎的伺服器可以緩解儲存不斷成長的資料的逆問題。
產品類型的前景
根據交付類型,市場分為雲端基礎和本地市場。在2022年的市場中,本地模型獲得了很大的銷售佔有率。選擇本地解決方案的用戶可以完全控制和擁有其資料和應用程式,從而提高隱私等級。此外,企業可以選擇資料的使用、儲存和分發方式。其結果是在開展業務時有更大的自由和自主權來遵守當地法律、政策和服務條款。
技術展望
依技術分類,市場分為 NLP(自然語言處理)、聊天機器人和電腦視覺。 2022 年,聊天機器人產業的收益佔有率最大。聊天機器人能夠即時提供自動化的患者聯繫,正在改變醫療保健行業並成為市場的主導力量。由於聊天機器人具有 24 小時可訪問性、快速響應以及管理從安排預約到傳播健康資訊一切事務的多功能性,因此對於希望改善患者體驗、加快流程和提高病人參與的醫療保健提供者來說是必備的.這是最好的選擇。
應用前景
依應用,市場分為人口健康管理、住院健康管理、門診病人健康管理等。在2022年的市場中,人口健康管理細分市場錄得可觀的收益佔有率。衛生專業人員必須無縫協作和溝通,以有效管理人口健康。安全聊天和綜合 HER 系統即時更新等功能促進了醫生、護士和支援負責人之間更好的協作。這確保了所有醫務人員都按照相同的藍圖工作並追求相同的目標。
治療領域展望
依治療領域,市場分為健康與保健、慢性病管理等。 2022年,慢性病管理領域佔據了市場最大的銷售佔有率。有幾個因素促成了該行業在慢性病管理市場的強勢地位。其中包括主要市場的高齡化、慢性病的增加以及COVID-19大流行的影響,所有這些都在加速數位技術的採用。
最終用途展望
根據最終用途,市場分為付款人、醫療保健提供者等。 2022 年,支付領域的市場將獲得可觀的成長率。此細分市場主要是由於患者和客戶參與方案的接受度不斷提高而推動的,這些解決方案有助於提供價值主導的醫療保健服務並實現全面的覆蓋。為了支持這種成長,付款人計劃在治療過程的每階段監控患者護理並與患者建立關係。
特點展望
市場區隔按功能分為通訊、健康追蹤和洞察、申請和支付、管理、病患教育等。在2022年的市場中,健康追蹤和洞察領域將佔據很大的收益佔有率。人工智慧驅動的工具和小工具可以持續追蹤患者的健康參數和習慣,並為患者和醫療保健專業人員產生有洞察力的資料,從而定義了這個市場。這些技術包括即時資料分析和預測功能,可實現主動醫療干涉、個體化治療計劃和增強的患者互動。
區域展望
從區域來看,我們對北美、歐洲、亞太地區和拉丁美洲地區的市場進行了分析。 2022年,北美地區將佔據市場最大的收益佔有率佔有率。由於重要的行業參與企業、電子健康記錄(EHR) 和行動醫療(行動醫療)系統的使用不斷增加,以及知名公司對病人參與軟體的重大投資,該區域市場正在不斷成長。政府支出的增加和醫療產業相關人員意識的提高預計也將加速這一擴張。
The Global AI In Patient Engagement Market size is expected to reach $22.4 billion by 2030, rising at a market growth of 22.3% CAGR during the forecast period.
Secure AI-enabled chatbots integrated into the billing software can use account data and previous interactions to provide individualized patient help when needed. Consequently, the billing and payments segment captured $564.7 Million revenue in the market in 2022. Increasing billing accuracy guarantees that patients are accurately billed for the services received, which lowers the need for customer support and payment delays. Practice management software with AI capabilities can effectively collect and modify details about patients, removing human data entry errors and guaranteeing correct patient information. By recognizing past due amounts, creating customized payment reminders, and providing patients with simple payment options, AI can enhance payment collection tactics. Some of the factors impacting the market are adoption of ai in healthcare sector globally, development of huge and complex healthcare databases and lack of high-quality medical data.
The major strategies followed by the market participants are Partnerships, Collaborations & Agreements as the key developmental strategy to keep pace with the changing demands of end users. For instance, In October, 2023, American Well Corporation partnered with Nestle Health Science, for digital health programs, launching the Advanced Surgical Nutrition Automated Care Program in the U.S. Additionally, In May, 2023, Roche UK, a subsidiary of F. Hoffmann-La Roche Ltd., partnered with Nye Health, digital health technology company, to co-create adaptive digital solutions, integrating information from smartphones, wearables, and medical records for a comprehensive view of patients' health outside traditional clinical settings.
Based on the Analysis presented in the KBV Cardinal matrix; Nuance Communications, Inc. (Microsoft Corporation) is the forerunners in the Market. In, May, 2021, Nuance Communications extended collaboration with Athenahealth, Inc., to integrate its cloud-based Dragon Medical into the AthenaOne EHR and Mobile App. The integration aimed to provide a seamless, voice-driven experience for AthenaOne Dictation users, reducing documentation time and workload for clinicians and enhancing patient experiences. Companies such as Cerner Corporation, F. Hoffmann-La Roche Ltd. and American Well Corporation (Amwell) are some of the key innovators in the Market.
Market Growth Factors
Adoption of AI in healthcare sector globally
To maximize their revenue potential, healthcare companies are already making significant investments in AI technologies. They implement technology to carry out various duties, such as chatbots for patient care, planning, imagining, and predictive maintenance. Businesses may expect significant changes and increased efficiency as AI takes on more and more duties in the healthcare industry. The current boom in AI investment and research has resulted in a rapid increase in AI applications. These apps claim to improve not only business results but also the quality of life for people. The fact that so many large corporations and start-ups are embracing AI in patient interaction indicates that this is a significant area for expansion. The use of AI in patient engagement is spreading worldwide, and governments of many nations are supporting it, therefore, it is a growing market.
Development of huge and complex healthcare databases
For instance, large-scale and intricate data, also referred to as big data, in the healthcare sector includes clickstream and web and social media interactions; sensor, electrocardiogram (ECG), X-ray, and pulse oximeter readings; medical device readings; claims for healthcare and other billing records; electronic health records (EMRs), prescriptions, as well as biometric data, among other types of information. Today's enormous amount of data has the potential to support a broad range of healthcare and medical jobs. Advanced analytics, machine learning, and AI techniques are emerging along with many opportunities to turn this data into significant and actionable insights to support clinical decision-making, deliver high-quality patient care, respond to emergencies in real-time, and save more lives. Therefore, using technologies like AI to drive insights from complex databases supports the demand for AI in patient engagement tools.
Market Restraining Factors
Lack of high-quality medical data
However, for both clinical and technical verification of AI models, clinicians need access to high-quality datasets. However, gathering patient data and imaging to test machine learning algorithms becomes difficult because medical data is fragmented across multiple EHRs and IT platforms. The main issue is that pertinent data is not easily accessible. For models using machine learning and deep learning to accurately categorize or predict a broad range of tasks, massive datasets are necessary. Industries with simple access to massive datasets have seen the biggest advancements in machine learning's capacity to produce increasingly accurate and sophisticated algorithms. In contrast to multimodal learning, certain contemporary algorithms might be able to function on a unimodal or smaller scale, and the growing use of cloud-based servers might mitigate the inverse issue of storing these always-growing datasets.
Delivery Type Outlook
Based on delivery type, the market is bifurcated into cloud-based and on-premises. The on-premises segment garnered a significant revenue share in the market in 2022. Users who choose on-premises solutions enjoy complete control and ownership over their data and apps, which provides an elevated level of privacy. Additionally, businesses can choose how to use, store, and distribute the data. As a result, they have greater freedom and autonomy to adhere to local laws, policies, and terms and conditions when conducting business.
Technology Outlook
On the basis of technology, the market is divided into NLP (natural language processing), chatbots, and computer vision. The chatbots segment recorded the largest revenue share in the market in 2022. With their ability to provide real-time, automated patient contacts, chatbots have become a dominant force in the market, transforming the healthcare sector. As a result of their round-the-clock accessibility, prompt responses, and versatility in managing everything from scheduling appointments to disseminating health information, they are a go-to option for healthcare providers seeking to improve patient experiences, expedite procedures, and increase patient engagement.
Application Outlook
On the basis of application, the market is divided into population health management, in-patient health management, outpatient health management, and others. The population health management segment registered a substantial revenue share in the market in 2022. Healthcare professionals must collaborate and communicate seamlessly to manage population health effectively. Better collaboration between doctors, nurses, and support personnel is encouraged by features like secure chat and real-time updates with a comprehensive HER system. This guarantees that all members of the medical staff are operating from the same blueprint and pursuing the same objectives.
Therapeutic Area Outlook
Based on therapeutic area, the market is categorized into health & wellness, chronic disease management, and others. The chronic disease management segment procured the largest revenue share in the market in 2022. Several factors contribute to the segment's sizeable presence in the chronic illness management market. Among these are the aging populations in major markets, the rise in chronic illnesses, and the COVID-19 pandemic's effects, which have sped up the adoption of digital technologies.
End-use Outlook
By end-use, the market is segmented into payers, providers, and others. The payers segment acquired a considerable growth rate in the market in 2022. The segment has grown largely due to the growing acceptance of patient and customer engagement solutions, which promote the supply of value-driven healthcare services and enable comprehensive coverage. Payers plan to monitor patient care and build relationships with patients at every stage of their treatment process to support this growth.
Functionality Outlook
By functionality, the market is segmented into communication, health tracking & insights, billing & payments, administrative, patient education, and others. The health tracking and insights segment witnessed a significant revenue share in the market in 2022. AI-powered tools and gadgets that continuously track patients' health parameters and habits and produce insightful data for patients and healthcare professionals define this market. These technologies include real-time data analysis and forecasting capabilities, which enable proactive healthcare interventions, individualized treatment plans, and enhanced patient interaction.
Regional Outlook
Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America region witnessed the maximum revenue share in the market in 2022. The regional market is expanding because of the participation of significant industry players, the growing use of electronic health recorder (EHR) and mHealth (mobile health) systems, and the sizeable investments made in patient engagement software by well-known businesses. Increased government spending in the healthcare industry and high levels of stakeholder awareness are also expected to accelerate this expansion.
The market research report covers the analysis of key stake holders of the market. Cerner Corporation, Nuance Communications, Inc., Health Catalyst, Inc., F. Hoffmann-La Roche Ltd., Ada Health GmbH, Lark Technologies, Inc., Upfront Healthcare Services, Infermedica Sp. z o.o., Aiva, Inc. and American Well Corporation (Amwell).
Recent Strategies Deployed in AI In Patient Engagement Market
Partnerships, Collaborations, and Agreements:
Oct-2023: American Well Corporation partnered with Nestle Health Science, a leader in the field of nutritional science, for digital health programs, launching the Advanced Surgical Nutrition Automated Care Program in the U.S. It combined Amwell's virtual companion service with Nestle's recovery drink for patients undergoing major elective surgery, offering digital education, progress evaluation, and clinician intervention.
May-2023: Roche UK, a subsidiary of F. Hoffmann-La Roche Ltd., partnered with Nye Health, digital health technology company, to co-create adaptive digital solutions, integrating information from smartphones, wearables, and medical records for a comprehensive view of patients' health outside traditional clinical settings.
May-2022: Nuance Communications, Inc. teamed up with The Health Management Academy, a community made up of healthcare's most influential changemakers, to establish The AI Collaborative, an industry group dedicated to advancing healthcare through artificial intelligence and machine learning. Leveraging Nuance's expertise and Microsoft's global cloud ecosystems, the collaboration aimed to accelerate innovation and deploy solutions more efficiently across various industries, addressing customers' pressing challenges on a larger scale.
Apr-2023: Aiva, Inc. partnered with Vibe Health by eVideon, integrating voice assistants into the Vibe Health platform to create a contactless smart room in hospitals. This collaboration aimed to enhance labor efficiency and patient experience by allowing voice-assisted technology to handle basic patient needs, freeing up clinicians from ancillary tasks.
Mar-2023: American Well Corporation teamed up with DarioHealth Corp., a global digital therapeutics leader, to offer its cardiometabolic solution to Amwell customers. This integration aimed to enhance the member journey by providing Dario's cardiometabolic solution within Amwell's comprehensive portfolio of care solutions and clinician network.
Jul-2022: Health Catalyst, Inc. partnered with LifePoint Health, a healthcare delivery network with 63 community hospital campuses. The collaboration aimed to utilize Health Catalyst's technology to reduce clinical outcome variation, enhance overall care quality, and strengthen LifePoint's data and analytics capabilities for its National Quality Program.
May-2022: Health Catalyst, Inc. partnered with RAI Digital, a multinational consulting firm addressing regional concerns in the Middle East. The collaboration aimed to scale Health Catalyst's data and analytics technology across Saudi Arabia, the United Arab Emirates, and Qatar, expanding potential customers through RAI Digital's reach.
Mar-2022: American Well Corporation collaborated with LG Electronics, a subsidiary of LG Corporation, to develop digital health devices, beginning with U.S. hospital care. LG created devices to host services from Amwell's virtual care platform, Converge, as part of the partnership.
Dec-2021: Roche signed a Memorandum of Understanding (MoU) with Microsoft Corporation, a leader in health and technology, to enhance healthcare outcomes using artificial intelligence (AI) and cloud technology. The collaboration aimed to explore AI solutions for early diagnosis, innovation, and optimizing the patient journey beyond treatment.
Jul-2021: Upfront Healthcare Services and Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services, collaborated to offer personalized patient navigation, addressing challenges like medication adherence and reducing gaps in care. This partnership aimed to alleviate patient communication fatigue, contributing to improved health outcomes and reduced healthcare costs.
May-2021: Nuance Communications extended collaboration with Athenahealth, Inc., a developer of cloud-based practice management, point-of-care mobile applications, and EHR systems, to integrate its cloud-based Dragon Medical into the AthenaOne EHR and Mobile App. The integration aimed to provide a seamless, voice-driven experience for AthenaOne Dictation users, reducing documentation time and workload for clinicians and enhancing patient experiences.
Feb-2021: F. Hoffmann-La Roche Ltd. partnered with PatchAi, a stand-alone software that consists of a mobile app for patients and a web control panel, to introduce a digital solution, PatchAi for Smart Health Companion (SHC), incorporating a virtual assistant that engages oncology patients through empathic AI-driven conversations. The solution focused on enhancing self-management with features like daily diary tracking, adherence management, and generating real-world evidence through conversational reported outcomes.
Oct-2020: Cerner Corporation collaborated with Induction Healthcare, a leading healthcare technology company that helps healthcare professionals, enhancing the healthcare experience for patients and professionals. The partnership with Zesty aimed to streamline processes, showcasing Cerner's dedication to innovation and improving outcomes for individuals.
Sep-2020: American Well Corporation extended its collaboration with Tyto Care, the healthcare industry's first all-in-one modular device and examination platform for AI-powered, introducing exclusive integrations and enhanced workflows for virtual patient examinations on the Amwell platform. Additionally, Amwell also became a reseller of Tyto Care's integrated devices.
Aug-2020: Cerner Corporation partnered with Amazon, an American multinational technology company, to facilitate the acquisition of patient-generated health data from Amazon Halo wearables. The collaboration allowed data to flow through the AWS Cloud into Cerner's EHR and other technologies, improving accessibility for medical providers.
Jul-2020: Cerner Corporation expanded its collaboration with Nuance Communications, integrating Nuance's virtual assistant into the Cerner Millennium electronic health record. This enhanced integration allowed joint clients to use advanced natural language virtual assistant technology, enabling clinicians to navigate the EHR using voice commands and improving patient-clinician interaction.
Product Launches and Product Expansions:
Mar-2023: Nuance Communications, Inc. launched Dragon Ambient eXperience (DAX) Express, a fully automated clinical documentation app integrating conversational and ambient AI, powered by OpenAI's GPT-4. A continuation of the Dragon Medical portfolio, DAX Express aimed to reduce administrative tasks, empowering clinicians to focus more on patient care and less on paperwork.
Jul-2022: Infermedica Sp. z o.o. launched its Medical Guidance Platform, incorporating new modules and features to support the entire patient-care journey. Utilizing clinically validated technology, the platform aimed to deliver personalized care from initial symptoms to post-visit communication and treatment. Infermedica's solutions, developed in collaboration with customers and partners, have been utilized by over 10 million people worldwide.
Jun-2021: Infermedica Sp. z o.o. introduced a pediatrics solution for preliminary diagnosis and triage of infants, toddlers, and children, extending primary healthcare recommendations from birth and offering family support. Additionally, the solution is accessible globally in 18 languages, which has led to an expanded geographical presence in other regions.
Jan-2021: Nuance Communications, Inc. introduced an AI-powered virtual assistant for a unified healthcare experience across various platforms. The platform, designed to modernize clinical care and boost patient engagement, integrated with key health systems, including electronic health records (EHR), customer relationship management (CRM) systems, and patient access center systems.
Jan-2020: Infermedica Sp. z o.o. expanded its reach to the Middle East and beyond by introducing an Arabic version of its diagnostic technology. This made the AI-powered symptom checker accessible to millions worldwide. The Arabic language was incorporated into all Infermedica's products, including Symptom Checker, Call Center Triage, and Medical API, following their initial offerings in various languages.
Acquisition and Mergers:
Apr-2023: Ada Health GmbH acquired dhiOmics, a technology start-up operating with the aim of solving real-world business problems, to establish a global data and AI delivery hub, bolstering digital transformation capabilities. The hub utilized customer data platforms, marketing cloud, and customer engagement platforms, with specialized teams in data engineering, artificial intelligence, machine learning (AI/ML), and cloud infrastructure, enabling ADA to deliver to global clients with increased scale and speed.
Aug-2022: Upfront acquired PatientBond, a healthcare consumer science leader, consolidating into a single enterprise technology solution for patient acquisition and loyalty. This acquisition accelerated Upfront's next-generation personalization platform, combining with PatientBond's consumer insights to enhance patient-provider relationships, resulting in improved acquisition, retention, and overall experience.
Feb-2022: Health Catalyst, Inc. intended to acquire KPI Ninja, an interoperability and population health vendor. The companies aimed to enhance speed and cost efficiency for customers seeking data-driven insights.
Jun-2021: Health Catalyst, Inc. entered into a definitive agreement to acquire Twistle, Inc., an Albuquerque, New Mexico-based healthcare patient engagement SaaS technology company. Through this acquisition Health Catalyst expanded geographical expansion with the addition of Twistle. Additionally, Twistle creates vital software for engaged healthcare experiences in organizations.
Feb-2021: Nuance Communications, Inc. acquired Saykara, Inc., a fellow startup specializing in mobile AI assistants. This acquisition reinforced Nuance's leadership in conversational AI and ambient clinical intelligence solutions, with a focus on reducing clinician burnout, enhancing patient experiences, and improving health system financial integrity.
Geographical Expansions:
Oct-2022: Roche Pharma, a subsidiary of F. Hoffmann-La Roche Ltd., established the Global Analytics and Technology Center of Excellence (GATE) in India, marking it as the second center in the country. Additionally, the center collaborated with Roche's global affiliates to enhance knowledge in the healthcare space, contributing to improved customer engagement, patient experience, and business outcomes.
Market Segments covered in the Report:
By Delivery Type
By Technology
By Application
By Therapeutic Area
By End-use
By Functionality
By Geography
Companies Profiled
Unique Offerings from KBV Research