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世界服務分類(2021)

IDC's Worldwide Services Taxonomy, 2021

出版商 IDC 商品編碼 1008296
出版日期 內容資訊 英文 94 Pages
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價格
世界服務分類(2021) IDC's Worldwide Services Taxonomy, 2021
出版日期: 2021年05月25日內容資訊: 英文 94 Pages
簡介

IDC的服務分類方法全面、規範地代表全球服務市場,全面、規範地捕捉全球服務市場,對外部IT服務和業務服務進行定義和分類,是最好的信息來源。

本報告描述了全球服務分類,將各個基礎設施市場分為三個主要細分市場:面向項目的服務、管理服務和支持服務,以及每個服務的定義,提供相關市場等信息。

IDC 世界服務分類

2021年服務分類變化

分類概述

  • 服務概覽 市場評論

分層映射:服務一級/二級市場

  • 服務市場分類
    • 基金會市場視圖
      • 服務提取市場視圖

定義

  • 標準服務視圖
    • 面向項目的服務
      • 管理諮詢
      • IT 諮詢
      • 系統集成
      • 與網絡諮詢集成
      • 定制應用開發
    • 託管服務
      • 業務流程外包
        • 主要常見業務流程外包服務
        • 人力資源業務流程外包服務
        • 採購業務流程外包服務
        • 財務會計業務流程外包服務
        • 客戶關懷業務流程外包服務
        • 其他業務流程外包服務
        • 培訓業務外包服務
        • 營銷業務流程外包
        • 物流業務流程外包
        • 垂直(特定行業)業務流程外包服務
        • BPaaS(Business Process as a Service)
      • 應用管理
      • 託管應用程序管理
      • IT外包
      • 網絡和端點外包
      • 託管基礎設施服務
    • 支持服務
      • 硬件部署和支持
        • 部署服務
        • 退役服務
        • 支持服務
        • 託管支持服務
        • 保護服務(意外損壞)
      • 軟件部署和支持
        • 服務部署
        • 支持服務
        • 打包軟件
      • IT 教育和培訓
  • IDC 對標準服務的看法不包括基金會市場
    • 產品工程和運營技術服務
      • 產品工程服務
      • 產品生命週期管理
      • 嵌入式技術服務
      • 運營技術服務
      • 業務技能培訓
      • 運營商網絡基礎設施外包
      • 離散測試服務
      • 外包文件服務

相關市場

  • 服務抽取的市場觀
    • 第三平台提取市場
      • 4 支柱
        • 業務分析服務
        • 雲服務
        • 企業移動服務
        • 社會企業服務
      • 創新加速器
        • 物聯網服務
        • 認知/人工智能係統服務
        • 區塊鏈服務
    • 商業模式提取市場
      • 數位服務
      • 什麼是數位服務?
      • 數位化轉型
        • 數位化戰略諮詢服務
        • 數位代理服務
        • 數位化轉型專業服務
      • 數位化工作場所服務
        • 員工看到的主要數位化工作場所服務類型有哪些?由此導致的工作方式發生了哪些變化?
        • 為了有效實施數位化工作場所服務,僱主應該進行哪些後端轉型?
      • 離岸服務
    • 基礎設施提取市場
      • 安全服務
        • 託管服務
        • 面向項目的服務
        • 支持服務
      • 存儲服務
      • 業務連續性/災難恢復服務
      • 數據中心服務
      • 服務器虛擬化服務

參考

  • 調查方法
  • 附錄
    • 附錄A:IDC服務市場預測與競爭分析研究方法
      • 需求方調查法
        • 外部服務支出
        • 目標市場
        • 專屬市場
        • 服務支出模型
        • 服務支出調查
        • 預測先決條件
        • 預測性調查方法
      • 供給側研究方法
        • 企業盈利建模
        • 定義收入的標準
        • 預訂
        • 收入確認
        • 自有收入
        • 服務聯盟和分包收入
        • 產品轉售收入
        • 日曆和會計年度
        • 匯率的處理
        • 將收入分配到地理區域
        • 歷史數據報告
        • "其他" 決定
        • 供應商收入共享頂線數據模型
    • 附錄B:IDC服務市場預測與競爭分析研究方法
  • 總結
目錄
Product Code: US47191221

This IDC study provides a detailed description of IDC's services market taxonomy. In 2021, the taxonomy includes individual foundation markets grouped within three primary market segments: project-oriented services, managed services, and support services. At the worldwide level, spending is also segmented across three geographic macroregions: the Americas; Europe, the Middle East, and Africa (EMEA); and Asia/Pacific. These macroregions are further segmented at the regional and local levels. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters."IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Chad Huston, senior analyst, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

IDC's Worldwide Services Taxonomy

Services Taxonomy Changes for 2021

Taxonomy Overview

  • Comments on Services Overview Market

Hierarchical Mapping: Services Primary/Secondary Markets

  • Services Market Classifications
    • Foundation Market View
      • Services Extraction Market View

Definitions

  • Standard Services View
    • Project-Oriented Services
      • Business Consulting
      • IT Consulting
      • Systems Integration
      • Network Consulting and Integration
      • Custom Application Development
    • Managed Services
      • Business Process Outsourcing
        • Key Horizontal Business Process Outsourcing Services
        • Human Resources Business Process Outsourcing Services
        • Procurement Business Process Outsourcing Services
        • Finance and Accounting Business Process Outsourcing Services
        • Customer Care Business Process Outsourcing Services
        • "Other" Horizontal Business Process Outsourcing Services
        • Training Business Outsourcing Services
        • Marketing Business Process Outsourcing
        • Logistics Business Process Outsourcing
        • Vertical (Industry-Specific) Business Process Outsourcing Services
        • Business Process as a Service
      • Application Management
      • Hosted Application Management
      • IT Outsourcing
      • Network and Endpoint Outsourcing
      • Hosting Infrastructure Services
    • Support Services
      • Hardware Deploy and Support
        • Deployment Services
        • Decommissioning Services
        • Support Services
        • Managed Support Services
        • Protection Services (Accidental Damages)
      • Software Deploy and Support
        • Deploy Services
        • Support Services
        • Packaged Software
      • IT Education and Training
  • Foundation Markets Outside of IDC's Standard Services View
    • Product Engineering and Operational Technology Services
      • Product Engineering Services
      • Product Life-Cycle Management
      • Embedded Technology Services
      • Operational Technology Services
      • Business Skills Training
      • Carrier Network Infrastructure Outsourcing
      • Discrete Testing Services
      • Outsourced Document Services

Related Markets

  • Services Extraction Market View
    • 3rd Platform Extraction Markets
      • Four Pillars
        • Business Analytics Services
        • Cloud Services
        • Enterprise Mobility Services
        • Social Business Services
      • Innovation Accelerators
        • Internet of Things Services
        • Cognitive/AI Systems Services
        • Blockchain Services
    • Business Model Extraction Markets
      • Digital Services
      • What Are Digital Services?
      • Digital Transformation
        • Digital Strategy Consulting Services
        • Digital Agency Services
        • Digital Transformation Professional Services
      • Digital Workplace Services
        • What Are the Main Types of Digital Workplace Services That Employees Will See, and How Will They Change Their Workstyle?
        • What Are the Back-End Transformations That Employers Must Make to Enable Them to Institute Digital Workplace Services Effectively?
      • Offshore Services
    • Infrastructure Extraction Markets
      • Security Services
        • Managed Services
        • Project-Oriented Services
        • Support Services
      • Storage Services
      • Business Continuity/Disaster Recovery Services
      • Datacenter Services
      • Server Virtualization Services

Learn More

  • Methodology
  • Appendix
    • Appendix A: IDC's Services Market Forecast and Competitive Analysis Methodology
      • Demand-Side Methodology
        • External Services Spending
        • Addressable Market
        • Captive Market
        • Services Spending Model
        • Services Spending Surveys
        • Forecast Assumptions
        • Forecasting Methodology
      • Supply-Side Methodology
        • Company Revenue Modeling
        • Standards for Defining Revenue
        • Bookings
        • Revenue Recognition
        • Captive Revenue
        • Services Partnering and Subcontracting Revenue
        • Product Resell Revenue
        • Calendar Versus Fiscal Year
        • Treatment of Exchange Rates
        • Allocating Revenue to Geographic Regions
        • Historical Data Reporting
        • Determination of "Other"
        • Vendor Revenue Allocation Top-Line Data Model
    • Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
  • Synopsis