自助服務終端市場規模 - 按類型、按行業、按地點（室內和室外）、按支付模式（現金支付和非現金支付）、按地區和全球預測，2023 - 2032 年

預計從 2023 年到 2032 年，自助服務終端市場規模將以 5.5% 的CAGR擴大。消費者對非接觸式高效服務的日益偏好，加上不斷進步的技術進步，正在推動各行業採用自助服務終端。

最近，酒店、零售和醫療保健行業廣泛採用自助服務亭，以改善客戶體驗和營運效率。例如，2023年5月，三星電子有限公司在全球發布了KMC-W，這是三星Kiosk的Windows版本更新。疫情加劇了人們對社交距離和衛生習慣的日益重視，進一步增加了對非接觸式自助服務解決方案的需求。此外，企業的成本節省和等待時間的縮短也增強了自助服務終端提高訂單準確性的能力。用於改善自助服務終端功能的不斷湧現的技術創新也將推動市場成長。

自助服務終端產業按類型、垂直領域、位置、支付方式和區域分類。

根據類型，在各行業對精簡高效票務流程的需求不斷成長的推動下，票務領域的市場價值預計從 2023 年到 2032 年的CAGR為 6.1%。自助服務亭為用戶提供了便利，因為它們減少了排隊時間，並提供了方便用戶使用的購票介面。交通、娛樂和其他票務應用的廣泛採用也將有利於該細分市場的成長。

預計 2023 年至 2032 年間，娛樂垂直領域的自助服務亭產業佔有率將創下 6.5% 的CAGR。這可歸因於對增強客戶體驗以及購買門票、食品和商品的便利性的需求不斷成長。娛樂場所的自助服務亭可減少等待時間、提高營運效率並提高客戶滿意度。

從地區來看，亞太地區自助服務終端市場預計在 2023 年至 2032 年間將以 6.9% 的CAGR擴張。這一成長可歸因於快速城市化、消費者對便利性和非接觸式服務的日益偏好以及更高的技術進步。此外，零售、酒店和醫療保健等各個領域擴大採用自助服務終端，這將推動該區域市場的發展。

目錄

第 1 章：方法與範圍

第 2 章：執行摘要

第 3 章：自助服務終端產業洞察

• 產業生態系統分析
• 產業影響力
  • 成長動力
  • 產業陷阱與挑戰
• 成長潛力分析
• COVID-19 影響分析
• 監管環境
• 2022 年定價分析
• 技術景觀
• 未來市場趨勢
• 波特的分析
• PESTEL分析

第 4 章：競爭格局

• 介紹
• 公司矩陣分析
• 全球公司市佔率分析
• 競爭定位矩陣
• 戰略儀表板

第 5 章：自助服務終端市場規模與預測：按類型 2018 - 2032

• 資訊
• 交易
• 售票處
• 報到
• 自助訂購
• 其他（沖印、互動等）

第 6 章：自助服務終端市場規模與預測：按垂直產業 2018 - 2032 年

• 銀行、金融服務和保險
• 交通、旅行和酒店
• 零售和快餐店
• 娛樂
• 醫療保健板塊
• 其他（教育機構、政府機關等）

第 7 章：自助服務終端市場規模與預測：按地區分類 2018 - 2032

• 室內的
• 戶外的

第 8 章：自助服務終端市場規模與預測：依支付模式 2018 - 2032 年

• 現金支付
• 非現金支付

第 9 章：自助服務終端市場規模與預測：按地區 2018 - 2032 年

• 主要動向：按地區
• 北美洲
  • 美國
  • 加拿大
  • 墨西哥
• 歐洲
  • 德國
  • 英國
  • 法國
  • 西班牙
  • 義大利
• 亞太地區
  • 日本
  • 中國
  • 印度
  • 澳洲
  • 韓國
  • 印尼
• 中美洲和南美洲
  • 巴西
  • 阿根廷
• 中東和非洲
  • 海灣合作理事會
  • 南非

第 10 章：公司簡介

• Azkoyen SA
• Diebold Nixdorf, Incorporated.
• Embross Systems Pvt
• Fuji Electric Co., Ltd.
• Thales Group
• GRGBanking
• Hitachi Payment Services Pvt. Ltd.
• KIOSK Information Systems
• Olea Kiosks Inc
• NCR Corporation
• Meridian Kiosk
• Redyref
• Zebra Technology
• Thales Group
• Frank Mayer and Associates, Inc.

Self service kiosk market size is projected to expand at 5.5% CAGR from 2023 to 2032. The increasing consumer preference for contactless and efficient services coupled with the rising technological advancements are driving the adoption of self-service kiosks across various industries.

Lately, the hospitality, retail, and healthcare sectors are extensively adopting self service kiosks for improved customer experience and operational efficiency. For instance, in May 2023, Samsung Electronics Co., Ltd. globally released KMC-W, a Windows version update of the Samsung Kiosk. The surging emphasis on social distancing and hygiene practices, accelerated by the pandemic has further boosted the demand for touchless self-service solutions. Additionally, cost savings for businesses, and reduced wait times is reinforcing the ability of self-service kiosks to enhance order accuracy. The rising technological innovations for improving kiosk functionalities will also drive the market growth.

The self service kiosk industry is segregated into type, vertical, location, payment mode, and region.

Based on type, the market value from the ticketing segment is projected to depict 6.1% CAGR from 2023 to 2032, driven by the growing demand for streamlined and efficient ticketing processes in various industries. Self-service kiosks provide convenience to users as they reduce queuing times and offer a user-friendly interface for purchasing tickets. The widespread adoption in transportation, entertainment, and other ticketing applications will also favor the segment growth.

Self service kiosk industry share from the entertainment vertical segment is estimated to record 6.5% CAGR between 2023 and 2032. This can be attributed to the growing demand for enhanced customer experience and convenience in purchasing tickets, food, and merchandise. Self-service kiosks in entertainment venues deliver reduced wait times, improved operational efficiency, and increased customer satisfaction.

Regionally, the Asia Pacific self-service kiosks market is projected to expand at 6.9% CAGR between 2023 and 2032. The growth can be ascribed to the rapid urbanization, the increasing consumer preference for convenient and contactless services, and higher technological advancements. Additionally, the growing adoption of self-service kiosks in various sectors, including retail, hospitality, and healthcare will boost the regional market.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Industry coverage
• 1.2 Market scope & definition
• 1.3 Base estimates & calculations
  • 1.3.1 Data collection
• 1.4 Forecast parameters
• 1.5 COVID-19 impact analysis at global level
• 1.6 Data validation
• 1.7 Data Sources
  • 1.7.1 Primary
  • 1.7.2 Secondary
    • 1.7.2.1 Paid sources
    • 1.7.2.2 Unpaid sources

Chapter 2 Executive Summary

• 2.1 Self Service Kiosk industry 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
• 2.3 Type trends
• 2.4 Verticals trends
• 2.5 Location trends
• 2.6 Payment Mode trends
• 2.7 Regional trends

Chapter 3 Self Service Kiosk Industry Insights

• 3.1 Industry ecosystem analysis
• 3.2 Industry impact forces
  • 3.2.1 Growth drivers
  • 3.2.2 Industry pitfalls & challenges
• 3.3 Growth potential analysis
• 3.4 COVID- 19 impact analysis
• 3.5 Regulatory landscape
• 3.6 Pricing analysis, 2022
• 3.7 Technology landscape
• 3.8 Future market trends
• 3.9 Porter's analysis
• 3.10 PESTEL analysis

Chapter 4 Competitive Landscape, 2022

• 4.1 Introduction
• 4.2 Company matrix analysis, 2022
• 4.3 Global company market share analysis, 2022
• 4.4 Competitive positioning matrix
• 4.5 Strategy dashboard

Chapter 5 Self Service Kiosk Market Size and Forecast, By Type 2018 - 2032

• 5.1 Information
• 5.2 Transcation
• 5.3 Ticketing
• 5.4 Check in
• 5.5 Self Order
• 5.6 Others (Photoprinting, interative etc.)

Chapter 6 Self Service Kiosk Market Size and Forecast, By Vertical 2018 - 2032

• 6.1 Banking, Financial Service, & Insurance
• 6.2 Transportation, Travel, & Hospitality
• 6.3 Retail and quick servie restaurants
• 6.4 Entertainment
• 6.5 Health care segment
• 6.6 Others (Educational institute, Government offices etc.)

Chapter 7 Self Service Kiosk Market Size and Forecast, By Location 2018 - 2032

• 7.1 Indoor
• 7.2 Outdoor

Chapter 8 Self Service Kiosk Market Size and Forecast, By Payment Mode 2018 - 2032

• 8.1 Cash Payment
• 8.2 Non Cash Payment

Chapter 9 Self Service Kiosk Market Size and Forecast, By Region 2018 - 2032

• 9.1 Key trends, by region
• 9.2 North America
  • 9.2.1 U.S.
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 France
  • 9.3.4 Spain
  • 9.3.5 Italy
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 South Korea
  • 9.4.6 Indonesia
• 9.5 Central and South America
  • 9.5.1 Brazil
  • 9.5.2 Argentina
• 9.6 Middle East and Africa
  • 9.6.1 GCC
  • 9.6.2 South Africa

Chapter 10 Company Profiles

• 10.1 Azkoyen SA
• 10.2 Diebold Nixdorf, Incorporated.
• 10.3 Embross Systems Pvt
• 10.4 Fuji Electric Co., Ltd.
• 10.5 Thales Group
• 10.6 GRGBanking
• 10.7 Hitachi Payment Services Pvt. Ltd.
• 10.8 KIOSK Information Systems
• 10.9 Olea Kiosks Inc
• 10.10 NCR Corporation
• 10.11 Meridian Kiosk
• 10.12 Redyref
• 10.13 Zebra Technology
• 10.14 Thales Group
• 10.15 Frank Mayer and Associates, Inc.

Data Table

• Table 1 Market revenue, by Type (2022)
• Table 2 Market revenue, by Vertical (2022)
• Table 3 Market revenue, by Location (2022)
• Table 4 Market revenue, by Payment Mode (2022)
• Table 5 Global Self Service Kiosk market size, by Region, 2018 -2032, (USD Billion)
• Table 6 Global Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 7 Global Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 8 Global Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 9 Global Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 10 North America Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 11 North America Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 12 North America Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 13 North America Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 14 North America Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 15 U.S. Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 16 U.S. Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 17 U.S. Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 18 U.S. Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 19 Canada Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 20 Canada Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 21 Canada Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 22 Canada Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 23 Mexico Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 24 Mexico Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 25 Mexico Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 26 Mexico Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 27 Europe Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 28 Europe Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 29 Europe Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 30 Europe Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 31 Europe Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 32 Germany Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 33 Germany Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 34 Germany Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 35 Germany Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 36 UK Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 37 UK Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 38 UK Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 39 UK Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 40 France Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 41 France Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 42 France Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 43 France Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 44 Italy Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 45 Italy Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 46 Italy Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 47 Italy Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 48 Spain Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 49 Spain Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 50 Spain Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 51 Spain Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 52 Poland Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 53 Poland Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 54 Poland Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 55 Poland Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 56 Asia Pacific Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 57 Asia Pacific Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 58 Asia Pacific Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 59 Asia Pacific Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 60 Asia Pacific Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 61 China Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 62 China Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 63 China Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 64 China Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 65 Japan Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 66 Japan Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 67 Japan Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 68 Japan Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 69 India Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 70 India Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 71 India Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 72 India Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 73 South Korea Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 74 South Korea Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 75 South Korea Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 76 South Korea Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 77 Australia Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 78 Australia Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 79 Australia Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 80 Australia Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 81 Indonesia Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 82 Indonesia Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 83 Indonesia Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 84 Indonesia Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 85 South & Central America Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 86 South & Central America Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 87 South & Central America Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 88 South & Central America Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 89 South & Central America Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 90 Brazil Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 91 Brazil Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 92 Brazil Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 93 Brazil Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 94 Argentina Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 95 Argentina Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 96 Argentina Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 97 Argentina Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 98 Middle East and Africa Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 99 Middle East and Africa Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 100 Middle East and Africa Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 101 Middle East and Africa Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 102 Middle East and Africa Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 103 GCC Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 104 GCC Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 105 GCC Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 106 GCC Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 107 South Africa Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 108 South Africa Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 109 South Africa Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 110 South Africa Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)

Charts & Figures

• FIG. 1 Industry segmentation
• FIG. 2 Market estimation and forecast methodology.
• FIG. 3 Breakdown of primary participants
• FIG. 4 Self Service Kiosk Market industry, 360o synopsis, 2018 - 2032
• FIG. 5 Industry landscape, 2018-2032 (USD Billion)
• FIG. 6 Growth potential analysis
• FIG. 7 Porter's analysis
• FIG. 8 PESTEL analysis
• FIG. 9 Company matrix analysis, 2022
• FIG. 10 Strategy dashboard, 2022