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1347996

全球電腦輔助調度市場 - 2023-2030

Global Computer Aided Dispatch Market - 2023-2030

出版日期: 2023年09月11日 | 出版商:

DataM Intelligence | 英文 217 Pages | 商品交期: 約2個工作天內

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簡介目錄

概述

全球電腦輔助調度市場在 2022 年達到 18 億美元，預計到 2030 年將達到 37 億美元，2023-2030 年預測期間年複合成長率為 10.9%。

城市人口不斷增加，突發事件更加頻繁，對高效、有效的緊急應變服務的需求不斷增加。電腦輔助調度系統變得越來越先進，並與地理資訊系統、即時資料來源、行動裝置和預測分析等其他技術整合，這些進步增強了電腦輔助調度系統的功能和準確性，從而使其更廣泛的採用。

電腦輔助調度系統自動化並簡化了調度操作，減少了手動流程和人為錯誤，從而縮短了響應時間，最佳化了資源分配並改善了緊急應變人員之間的協調。物聯網和感測器技術實現了即時數據收集和共享。電腦輔助調度系統可以與物聯網設備和感測器整合，從各種來源收集關鍵訊息，增強態勢感知和回應效率。

亞太地區是全球電腦輔助調度市場不斷成長的地區之一，佔全球市場佔有率的1/3以上，該地區正在經歷快速的城市化和人口成長，這促使對包括緊急應變在內的公共安全服務的需求增加。電腦輔助調度系統在有效管理人口稠密的城市地區的緊急事件方面發揮著至關重要的作用。

動力學

對高效能緊急應變系統的需求不斷成長

在緊急情況下，每一秒都很重要。電腦輔助調度系統能夠快速且準確地向調度員和響應人員傳輸關鍵訊息，例如呼叫者位置、事件詳細資訊和響應人員可用性，這有助於最大限度地縮短響應時間並提高緊急服務的整體效率。電腦輔助調度系統促進參與緊急應變的不同機構（例如警察、消防和醫療服務）之間的無縫通訊。

例如，2023 年 8 月 25 日，領先的綜合院前護理提供者 Zenzo 推出了一批先進的支援 5G 的救護車，旨在徹底改變緊急醫療護理。這些救護車配備了尖端的救生設備和5G連接，將實現即時數據傳輸、患者監護、頂級緊急醫療服務和救護車即時追蹤。整合和資料傳輸的技術平台由TATA Communications 提供。

公司間的合作

公共安全機構和私人技術公司之間的合作對於開發和實施滿足不斷變化的緊急應變需求的電腦輔助調度系統至關重要。私人公司通常會帶來尖端技術的專業知識，並可以幫助將創新解決方案整合到電腦輔助調度平台中。電腦輔助調度供應商與其他技術供應商（例如電信公司和數據分析公司）合作，以增強其解決方案的功能。

例如，2021 年7 月27 日，Calibre Public Safety 和AT&T 繼續保持策略合作，提供創新的公共安全軟體解決方案，這項合作夥伴關係旨在為未來創建更快、更智慧、更安全的緊急通訊解決方案。此次合作將在田納西州納許維爾舉行的 2023 年國際 APCO 會議上展示。

與Calibre Public Safety 的合作重點是改進FirstNet 上的NextGen 9-1-1 調度員和急救人員之間的介面，這涉及用於電腦輔助調度和記錄管理系統的以雲為中心的解決方案和應用程式。

技術進步

將 GIS 技術整合到電腦輔助調度系統中可提供準確的地圖和基於位置的資訊。調度員可以在互動式地圖上視覺化事件位置、回應人員位置和資源可用性，從而改善決策、路線最佳化和資源分配。先進的電腦輔助調度系統使用預測分析來預測事件、資源需求和潛在趨勢。

例如，2023 年 8 月 25 日，卡森市選擇總部位於賓州的 Mission Critical Partners 公司支持卡森市治安官辦公室的一個新通訊計畫。該項目涉及為警長辦公室實施新的電腦輔助調度、記錄管理系統和監獄管理系統，該辦公室提供 911 和執法服務並管理縣監獄。

技術故障和不相容問題

電腦輔助調度系統嚴重依賴準確和最新的數據，包括位置資訊和事件詳細資訊。不準確或不完整的數據可能會導致溝通不良、回應延遲以及資源分配中的潛在錯誤。電腦輔助調度系統需要穩定可靠的技術基礎設施，包括網路連接和電力供應。技術故障、系統中斷或網路攻擊可能會擾亂電腦輔助調度操作，影響緊急應變能力。

將電腦輔助調度系統與公共安全機構使用的其他軟體應用程式、資料庫和技術整合可能很複雜。當嘗試將電腦輔助調度與記錄管理系統、地理資訊系統或行動數據終端連接時，可能會出現不相容問題。調度員和急救人員需要接受全面的訓練才能有效地使用電腦輔助調度系統。學習曲線可能很陡峭，訓練不足可能會導致系統功能利用不足或資料輸入不正確。

Overview

Global Computer Aided Dispatch Market reached US$ 1.8 billion in 2022 and is expected to reach US$ 3.7 billion by 2030, growing with a CAGR of 10.9% during the forecast period 2023-2030.

Rising urban populations and emergencies become more frequent, the demand for efficient and effective emergency response services increases. Computer aided dispatch systems are becoming more advanced and integrated with other technologies such as geographic information systems, real-time data feeds, mobile devices and predictive analytics and these advancements enhance the capabilities and accuracy of computer aided dispatch systems, leading to their wider adoption.

Computer aided dispatch systems automate and streamline dispatch operations, reducing manual processes and human errors and this results in quicker response times, optimized resource allocation and improved coordination among emergency responders. The Internet of Things and sensor technologies enable real-time data collection and sharing. Computer aided dispatch systems can integrate with IoT devices and sensors to gather critical information from various sources, enhancing situational awareness and response effectiveness.

Asia-Pacific is among the growing regions in the global computer aided dispatch market covering more than 1/3rd of the market and the region are experiencing rapid urbanization and population growth and this leads to increased demand for public safety services, including emergency response. Computer aided dispatch systems play a crucial role in efficiently managing emergency incidents in densely populated urban areas.

Dynamics

Rising Demand for Efficient Emergency Response System

During emergencies, every second counts. Computer aided dispatch systems enable quick and accurate transmission of crucial information, such as caller location, incident details and responder availability, to dispatchers and responders, this helps minimize response time and improve the overall efficiency of emergency services. Computer aided dispatch systems facilitate seamless communication among different agencies involved in emergency response, such as police, fire and medical services.

For instance, on 25 August 2023, Zenzo, a leading provider of comprehensive pre-hospital care, introduced a fleet of advanced 5G-enabled ambulances that aims to revolutionize emergency medical care. Equipped with cutting-edge life-saving equipment and 5G connectivity, the ambulances will enable real-time data transmission, patient monitoring, top-tier emergency medical services and real-time tracking of ambulances. The technology platform for integration and data transmission was provided by TATA Communications.

Collaboration Between Companies

Collaboration between public safety agencies and private technology companies is essential for developing and implementing computer aided dispatch systems that meet the evolving needs of emergency response. Private companies often bring expertise in cutting-edge technologies and can help integrate innovative solutions into computer aided dispatch platforms. Computer aided dispatch vendors collaborate with other technology providers, such as telecommunications companies and data analytics firms, to enhance the capabilities of their solutions.

For instance, on 27 July 2021, Caliber Public Safety and AT&T are maintaining their strategic collaboration to provide innovative public safety software solutions, this partnership aims to create faster, smarter and safer emergency communication solutions for the future. The collaboration will be showcased at the 2023 International APCO Conference in Nashville, Tennessee.

The collaboration with Caliber Public Safety focuses on improving the interface between NextGen 9-1-1 dispatchers and first responders on FirstNet and this involves cloud-centric solutions and applications for computer-aided dispatch and records management systems.

Technology Advancement

Integration of GIS technology into computer aided dispatch systems provides accurate mapping and location-based information. Dispatchers can visualize incident locations, responder positions and resource availability on interactive maps and this improves decision-making, route optimization and resource allocation. Advanced computer aided dispatch systems use predictive analytics to anticipate incidents, resource needs and potential trends.

For instance, on 25 August 2023, Mission Critical Partners, a Pennsylvania-based firm, has been selected by Carson City to support a new communications project at the Carson City Sheriff's Office. The project involves implementing new computer-aided dispatch, records management systems and jail management systems for the sheriff's office, which provides 911 and law enforcement services and manages the county jail.

Technical Glitches and Incompatibility Issue

Computer aided dispatch systems heavily rely on accurate and up-to-date data, including location information and incident details. Inaccurate or incomplete data can lead to miscommunication, delayed responses and potential errors in resource allocation. Computer aided dispatch systems require stable and reliable technology infrastructure, including network connectivity and power supply. Technical glitches, system outages or cyberattacks can disrupt computer aided dispatch operations, affecting emergency response capabilities.

Integrating computer aided dispatch systems with other software applications, databases and technologies used by public safety agencies can be complex. Incompatibility issues may arise when attempting to connect computer aided dispatch with records management systems, geographic information systems or mobile data terminals. Dispatchers and first responders need thorough training to effectively use computer aided dispatch systems. The learning curve can be steep and inadequate training may lead to underutilization of system features or incorrect data entry.

Segment Analysis

The global computer aided dispatch market is segmented based component, deployment mode, enterprise size, application, end-user and region.

Rising Adoption of Cloud-Based Systems

Cloud-based segment is expected to cover around 1/3rd of the global market during the forecast period 2023-2030. Cloud-based computer aided dispatch systems offer unparalleled scalability, allowing emergency services to easily scale up or down based on demand and this is particularly crucial during peak times or emergencies when call volume spikes.

Cloud-based solutions can adapt to changing needs without requiring major infrastructure changes. Cloud technology enables sharing of data real-time and collaboration among different agencies and departments involved in emergency response, this leads to more accurate and timely decision-making, enhancing overall response effectiveness.

For instance, on 24 August 2023, Mark43, a leading cloud-native public safety technology company, announced a partnership with RapidSOS to enhance the capabilities of 911 call centers using Mark43 computer-aided dispatch and this collaboration aims to provide accurate location information and additional data from RapidSOS to first responders, ultimately improving the speed and accuracy of emergency responses.

Geographical Penetration

Adoption of Advanced Technologies in North America

North America is the largest region in the global computer aided dispatch market covering more than 1/3rd of the market. The region is a hub of technological innovation and the adoption of advanced technologies like computer aided dispatch systems is a natural progression. The region's strong IT infrastructure and technological expertise have facilitated the integration of computer aided dispatch with other systems and platforms.

For instance, on 16 February 2023, Zetron, a global leader in integrated mission-critical communications technology, announced its acquisition of GeoConex Corporation, a developer and integrator of Public Safety and Homeland Security communications systems and this acquisition, completed recently, was disclosed through an announcement on the Australian Stock Exchange by Codan Limited Zetron's publicly traded parent company.

Competitive Landscape

The major global players in the market include Caliber Public Safety, CODY Systems, Hexagon AB, Motorola Solutions Inc., Southern Software Inc., Traumasoft, Zetron Inc., ZOLL Medical Corporation, Mark43 Inc. and CentralSquare Technologies LLC.

COVID-19 Impact Analysis

Many emergency dispatch centers had to adapt to remote work environments to ensure the safety of their staff. Computer aided dispatch systems were modified to support remote access for dispatchers, allowing them to continue their crucial work from home while maintaining real-time communication and coordination. Many emergency dispatch centers had to adapt to remote work environments to ensure the safety of their staff.

Computer aided dispatch systems were modified to support remote access for dispatchers, allowing them to continue their crucial work from home while maintaining real-time communication and coordination. Computer aided dispatch systems needed to adjust to fluctuating call volumes and changing patterns of emergency incidents during different stages of the pandemic, this required rapid adaptation to ensure that dispatchers were prepared to handle various types of emergencies.

AI Impact

Built on Google Cloud's Vertex AI Vision, this solution utilizes Google's extensive database to recognize billions of products, ensuring in-store shelves are well-stocked. Google Cloud introduced a new personalization AI capability and an AI-powered browse feature to enhance digital storefronts. The personalization AI customizes search and browsing results based on customer behavior, while the browse feature optimizes the ordering of products on E-commerce sites.

Google Cloud's Recommendations AI solution received upgrades, including page-level optimization, revenue optimization and a buy-it-again model and these enhancements offer more personalized and dynamic product recommendations to improve conversion rates and revenue. Recommendations AI now includes page-level optimization, revenue optimization and a buy-it-again model, these enhancements offer more personalized and dynamic product recommendations to improve conversion rates and revenue.

AI-powered CAD systems analyze incoming emergency calls, text messages and other data to automatically classify incidents based on severity and type and this helps dispatchers prioritize responses and allocate appropriate resources more effectively. AI algorithms can analyze vast amounts of real-time data from various sources, such as sensors, cameras and social media to provide dispatchers with comprehensive situational awareness and this enables better decision-making and more informed resource allocation.

Russia- Ukraine War Impact

The areas which directly affected by the conflict, emergency services including computer aided dispatch operations, might experience disruptions due to infrastructure damage power outages or communication breakdowns, this could affect the ability to respond to emergencies effectively. In conflict zones, emergency responders and dispatchers might need to adjust their protocols to address unique challenges posed by the situation and this could involve coordinating with security forces, managing access to certain areas.

Conflicts often lead to an increase in emergencies, including medical incidents, accidents and other incidents related to the conflict. Computer aided dispatch systems would need to manage higher call volumes and ensure that resources are allocated appropriately. Balancing resources between addressing conflict-related incidents and regular emergencies can be a challenge. Computer aided dispatch systems would need to adapt to shifting priorities and dynamically allocate resources based on the evolving situation.

By Component

Software
Services

By Deployment Mode

Cloud
On-Premise

By Enterprise Size

Large Enterprise
Small and Medium-Sized Enterprise

By Application

Dispatch Unit Management
Reporting and Analysis
Others

By End-User

Public Safety
Defense
Transportation
Power and Utilities
Others

By Region

North America
- U.S.
- Canada
- Mexico

Europe
- Germany
- UK
- France
- Italy
- Russia
- Rest of Europe

South America
- Brazil
- Argentina
- Rest of South America

Asia-Pacific
- China
- India
- Japan
- Australia
- Rest of Asia-Pacific

Middle East and Africa

Key Developments

On 24 August 2022, Mark43, a prominent cloud-native public safety software provider launched its integrated Computer-Aided Dispatch and mobile capabilities in collaboration with the Tennessee Highway Patrol, a division of the Tennessee Department of Public Safety and Homeland Security, this technology equips THP to enforce traffic regulations on federal and state highways in Tennessee, aligning with the agency's mission of safeguarding lives, property and constitutional rights.
On 5 August 2021, Accenture and the Fire Department of the City of New York collaborated to develop a state-of-the-art computer-aided dispatch (CAD) system named FireCAD, marking a significant advancement for the FDNY's dispatch operations.
On 25 July 2022, The Gilbert Police Department introduced a cloud-based Computer Aided Dispatch and Records Management System software platform provided by Versaterm Public Safety, this transition aims to enhance security and emergency response capabilities for residents of Gilbert. The adoption of this cloud-based public safety software platform aligns with Gilbert's commitment to data-driven solutions that improve community services.

Why Purchase the Report?

To visualize the global computer aided dispatch market segmentation based on component, deployment mode, enterprise size, application, end-user and region, as well as understand key commercial assets and players.
Identify commercial opportunities by analyzing trends and co-development.
Excel data sheet with numerous data points of computer aided dispatch market-level with all segments.
PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
Product mapping available as excel consisting of key products of all the major players.

The global computer aided dispatch market report would provide approximately 77 tables, 76 figures and 217 pages.

Target Audience 2023

Manufacturers/ Buyers
Industry Investors/Investment Bankers
Research Professionals
Emerging Companies

1. Methodology and Scope

1.1. Research Methodology
1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

3.1. Snippet by Component
3.2. Snippet by Deployment Mode
3.3. Snippet by Enterprise Size
3.4. Snippet by Application
3.5. Snippet by End-User
3.6. Snippet by Region

4. Dynamics

4.1. Impacting Factors
- 4.1.1. Drivers
  - 4.1.1.1. Rising Demand for Efficient Emergency Response System
  - 4.1.1.2. Collaboration Between Companies
  - 4.1.1.3. Technology Advancement
- 4.1.2. Restraints
  - 4.1.2.1. Technical Glitches and Incompatibility Issue
- 4.1.3. Opportunity
- 4.1.4. Impact Analysis

5. Industry Analysis

5.1. Porter's Five Force Analysis
5.2. Supply Chain Analysis
5.3. Pricing Analysis
5.4. Regulatory Analysis
5.5. Russia-Ukraine War Impact Analysis
5.6. DMI Opinion

6. COVID-19 Analysis

6.1. Analysis of COVID-19
- 6.1.1. Scenario Before COVID
- 6.1.2. Scenario During COVID
- 6.1.3. Scenario Post COVID
6.2. Pricing Dynamics Amid COVID-19
6.3. Demand-Supply Spectrum
6.4. Government Initiatives Related to the Market During Pandemic
6.5. Manufacturers Strategic Initiatives
6.6. Conclusion

7. By Component

7.1. Introduction
- 7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 7.1.2. Market Attractiveness Index, By Component
7.2. Software*
- 7.2.1. Introduction
- 7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
7.3. Services

8. By Deployment Mode

8.1. Introduction
- 8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 8.1.2. Market Attractiveness Index, By Deployment Mode
8.2. Cloud*
- 8.2.1. Introduction
- 8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
8.3. On-Premise

9. By Enterprise Size

9.1. Introduction
- 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 9.1.2. Market Attractiveness Index, By Enterprise Size
9.2. Large Enterprise*
- 9.2.1. Introduction
- 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
9.3. Small and Medium-Sized Enterprise

10. By Application

10.1. Introduction
- 10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 10.1.2. Market Attractiveness Index, By Application
10.2. Dispatch Unit Management*
- 10.2.1. Introduction
- 10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
10.3. Reporting and Analysis
10.4. Others

11. By End-User

11.1. Introduction
- 11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 11.1.2. Market Attractiveness Index, By Application
11.2. Public Safety*
- 11.2.1. Introduction
- 11.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
11.3. Defense
11.4. Transportation
11.5. Power and Utilities
11.6. Others

12. By Region

12.1. Introduction
- 12.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
- 12.1.2. Market Attractiveness Index, By Region
12.2. North America
- 12.2.1. Introduction
- 12.2.2. Key Region-Specific Dynamics
- 12.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.2.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.2.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.2.8.1. U.S.
  - 12.2.8.2. Canada
  - 12.2.8.3. Mexico
12.3. Europe
- 12.3.1. Introduction
- 12.3.2. Key Region-Specific Dynamics
- 12.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.3.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.3.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.3.8.1. Germany
  - 12.3.8.2. UK
  - 12.3.8.3. France
  - 12.3.8.4. Italy
  - 12.3.8.5. Russia
  - 12.3.8.6. Rest of Europe
12.4. South America
- 12.4.1. Introduction
- 12.4.2. Key Region-Specific Dynamics
- 12.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.4.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.4.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.4.8.1. Brazil
  - 12.4.8.2. Argentina
  - 12.4.8.3. Rest of South America
12.5. Asia-Pacific
- 12.5.1. Introduction
- 12.5.2. Key Region-Specific Dynamics
- 12.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.5.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.5.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.5.8.1. China
  - 12.5.8.2. India
  - 12.5.8.3. Japan
  - 12.5.8.4. Australia
  - 12.5.8.5. Rest of Asia-Pacific
12.6. Middle East and Africa
- 12.6.1. Introduction
- 12.6.2. Key Region-Specific Dynamics
- 12.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.6.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.6.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User

13. Competitive Landscape

13.1. Competitive Scenario
13.2. Market Positioning/Share Analysis
13.3. Mergers and Acquisitions Analysis

14. Company Profiles

14.1. Caliber Public Safety*
- 14.1.1. Company Overview
- 14.1.2. Product Portfolio and Description
- 14.1.3. Financial Overview
- 14.1.4. Key Developments
14.2. CODY Systems
14.3. Hexagon AB
14.4. Motorola Solutions Inc.
14.5. Southern Software Inc.
14.6. Traumasoft
14.7. Zetron Inc.
14.8. ZOLL Medical Corporation
14.9. Mark43 Inc.
14.10. CentralSquare Technologies LLC

LIST NOT EXHAUSTIVE

15. Appendix

15.1. About Us and Services
15.2. Contact Us

02-2729-4219

+886-2-2729-4219

License/價格

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