市場調查報告書
商品編碼
1422949
2024-2032 年飯店和飯店管理軟體市場報告(按類型、飯店類型、部署和地區)Hotel and Hospitality Management Software Market Report by Type, Hotel Type, Deployment, and Region 2024-2032 |
2023年,全球飯店和飯店管理軟體市場規模達到35億美元。展望未來, IMARC Group預計到2032年市場規模將達到55億美元,2024-2032年複合年成長率(CAGR)為4.84%。基於雲端的飯店管理軟體安裝數量的不斷增加、旅遊業的大幅成長以及飯店和飯店基礎設施的眾多技術進步是推動市場的一些關鍵因素。
飯店管理軟體系統是指借助自動化輔助和簡化眾多飯店及飯店娛樂營運的軟體。透過使用中央電腦軟體,飯店工作人員能夠在集中管理系統的框架內管理財產、處理設備、合法性和維護。該系統包括後台、預訂、前台、客房服務、客人入住和退房、銷售點交易、維護和計費操作。此外,它還透過使用專為酒店集團和獨立酒店、汽車旅館、度假村、餐廳、住宿加早餐 (B&B)、賓館、酒店式公寓和度假出租屋客製化的客戶關係行銷 (CRM) 來增強客戶體驗。此外,它還有助於自動化管理庫存和賓客互動以及佇列管理流程。遠端入住、移動房間鑰匙和房間預訂等不斷創新使得飯店管理軟體越來越受歡迎。
旅遊業的大幅成長導致全球酒店管理營運負擔增加,這是市場成長的重要推動力。這可以歸因於全球熱門旅遊目的地連鎖飯店數量的增加和價格實惠的住宿。除此之外,線上預訂、客戶關係管理和貨幣交易的日益普及導致飯店和飯店管理軟體的使用率更高。此外,為了提高營運效率並保持積極的客戶參與,對基於成本效益的軟體即服務 (SaaS) 的飯店管理軟體的需求不斷成長,這對市場產生了積極影響。除此之外,消費者對智慧型裝置(例如智慧型手機、平板電腦和筆記型電腦)的廣泛採用導致對將其與飯店基礎設施連接的相容管理軟體的需求不斷增加。各主要參與者的策略合作夥伴關係、協作以及大量併購 (M&A) 進一步推動了市場的發展。除此之外,物聯網 (IoT)、人工智慧 (AI) 和機器學習 (ML) 等先進技術與這些軟體解決方案的日益融合正在為市場創造利潤豐厚的機會。推動市場發展的其他一些因素包括快速城市化、可支配收入水準的提高以及廣泛的研發(R&D)活動。
The global hotel and hospitality management software market size reached US$ 3.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 5.5 Billion by 2032, exhibiting a growth rate (CAGR) of 4.84% during 2024-2032. The rising number of cloud-based hotel management software installations, considerable growth in the tourism sector, and numerous technological advancements in the hotel and hospitality infrastructure represent some of the key factors driving the market.
Hotel management software system refers to the software that is used to assist in and simplify numerous hotel and hotel-based recreational operations with the help of automation. Through the use of a central computer software, the hotel staff is able to manage properties, handle equipment, legality and maintenance, all within the framework of a centralized management system. The system encompasses back-office, reservations, front-office, housekeeping, guest check-in and check-out, point of sale transactions, maintenance, and billing operations. Additionally, it enhances the customer experience through the use of customer relationship marketing (CRM) customized specifically for hotel groups and independent hotels, motels, resorts, restaurants, bed and breakfasts (B&B), guest houses, serviced apartments, and vacation rental homes. Furthermore, it assists in automating the management of inventory and guest interactions as well as the queue management processes. Continual innovations, such as remote check-in, mobile room keys, and room reservations, are resulting in increased popularity of hotel management software.
Considerable growth in the tourism industry resulting in an increased burden of hotel management operations on the global level is acting as a significant driver for the market growth. This can be attributed to the increasing number of hotel chains and affordable stays across popular tourist destinations across the globe. In addition to this, the increasing adoption of online reservations, customer relationship management, and monetary transactions is resulting in a higher uptake of hotel and hospitality management software. Moreover, the escalating demand for cost-effective software as a service (SaaS)-based hotel management software to enhance operational efficiencies and maintain positive customer engagement is impacting the market positively. Besides this, the widespread adoption of smart devices, such as smartphones, tablets and laptops, among the consumers is leading to the augmenting demand for compatible management software for connecting them with the hotel infrastructure. The market is further propelled by the strategic partnerships, collaboration, and numerous mergers and acquisitions (M&As) by various key players. Apart from this, the rising integration of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI) and machine learning (ML), with these software solutions is creating lucrative opportunities in the market. Some of the other factors contributing to the market include rapid urbanization, inflating disposable income levels and extensive research and development (R&D) activities.
IMARC Group provides an analysis of the key trends in each segment of the global hotel and hospitality management software market, along with forecasts at the global, regional, and country level from 2024-2032. Our report has categorized the market based on type, hotel type and deployment.
Hotel Operation Management System
Integrated Security System
Hotel Building Automation System
Guest Service Management System
Integrated Communication Technology Solutions
The report has provided a detailed breakup and analysis of the hotel and hospitality management software market based on the type. This includes hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions.
Business Hotels
Heritage and Boutique Hotels
Resorts and Spas
The report has provided a detailed breakup and analysis of the hotel and hospitality management software market based on the hotel type. This includes business hotels, heritage and boutique hotels, and resorts and spas. According to the report, business hotels represented the largest segment.
Cloud-based
On-premises
A detailed breakup and analysis of the hotel and hospitality management software market based on the deployment has also been provided in the report. This includes cloud-based and on-premises. According to the report, on-premises accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets that include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and Middle East and Africa. According to the report, Asia Pacific was the largest market for hotel and hospitality management software. Some of the factors driving the Asia Pacific hotel and hospitality management software market include continual technological advancements in the hospitality management software, presence of several key players, inflating disposable income levels, rising number of tourism activities, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global hotel and hospitality management software market. Detailed profiles of all major companies have also been provided. Some of the companies covered include Cloudbeds, Guestline Ltd., Infor Inc, Intertec Systems, Johnson Contruls, NEC Corporation, Oracle Corporation, Sabre Corporation, Sage Group Plc, Schneider Electric SE, Siemens AG, Workday Inc., etc.