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市場調查報告書

整合通訊即服務·服務 (UCaaS) 的全球市場

Unified Communications as a Service (UCaaS)

出版商 Global Industry Analysts, Inc. 商品編碼 358207
出版日期 內容資訊 英文 295 Pages
商品交期: 最快1-2個工作天內
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整合通訊即服務·服務 (UCaaS) 的全球市場 Unified Communications as a Service (UCaaS)
出版日期: 2016年04月01日 內容資訊: 英文 295 Pages
簡介

本報告提供全球整合通訊即服務·服務(UCaaS)市場相關調查分析,提供您合作·應用,語音通信,UC應用,客服中心等各市場區隔考察,以及美國,加拿大,日本,歐洲,亞太地區,南美,全球其他各國之各市場相關整體分析,並彙整2015年∼2022年預測,主要企業等相關資訊。

第1章 簡介,調查方法,產品定義

第2章 摘要整理

  • 產業概要
    • 各種通訊流通管道/合作·解決方案的可用性提高了統一的需求
    • 由於UCC公司內部安裝/管理複雜,雲端基礎的服務引人注目
    • 為何UCC公司內部安裝/管理相當複雜
    • 雲端基礎的整合通訊&合作即服務:輕鬆有彈性,配置簡單的UCC策略流行語
    • 雲端基礎的UCCaaS:市場動態
    • 經濟持續不穩定,企業正在引進成本合理化策略
    • 預測
  • 值得注意的趨勢,促進成長要素,課題
  • 服務概要
    • 整合通訊&合作(UCC):簡介
    • 簡介/定義
    • UCC的主要優點
    • UCC的種類:安裝模式
    • 雲端基礎的整合通訊&合作即服務
    • UCCaaS的優點
    • UCCaaS的分類:安裝模式
    • UCCaaS的分類:TENANCY
    • 作為雲端服務所提供主要技術解決方案
  • 產品/服務的銷售
  • 近來產業活動
  • 主要企業
  • 全球市場概要

第3章 市場

  • 美國
  • 加拿大
  • 日本
  • 歐洲
  • 亞太地區
  • 南美
  • 全球其他各國

競爭情形

目錄
Product Code: MCP-7998

This report analyzes the worldwide markets for Unified Communications as a Service (UCaaS) in US$ Million. The Global, U.S. & European markets are independently analyzed by the following Segments: Collaboration Application, Telephony, UC Application, and Contact Center. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 117 companies including many key and niche players such as -

8x8, Inc.
AT&T, Inc.
Avaya Inc.
BT Group plc
Cisco Systems, Inc.

Table of Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

  • Study Reliability and Reporting Limitations
  • Disclaimers
  • Data Interpretation & Reporting Level
    • Quantitative Techniques & Analytics
  • Product Definitions and Scope of Study
    • Collaborative Applications
    • Telephony
    • UCC Applications
    • Contact Center Solutions

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

  • Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
  • Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
  • Why In-House Implementation of UCC is a Complex Task....
  • Cloud Based Unified Communication & Collaboration as a Service - The 'Buzzword' for Affordable, Scalable & Easy-to-Deploy UCC Strategy
  • Cloud Based UCCaaS - Market Dynamics
    • Table 1: Growing Enterprise Willingness to Adopt UCC, Measured as a Percentage of Respondent Responses Highlighting Their Choice of UCC Spending Strategy for the Next 3 Years (includes corresponding Graph/Chart)
  • Continued Volatility in Economic Growth Drives Enterprises to Adopt Cost Rationalization Strategies - Favors Cloud Based UCCaaS Market
  • Outlook

2. NOTEWORTHY TRENDS, GROWTH DRIVERS & ISSUES

  • Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
    • Table 2: World Cloud Computing Spending (2011, 2014 & 2017) Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)
    • Table 3: Cannibalization of Traditional IT by Cloud Computing: Percentage Share Breakdown On-Premise IT Spending Displaced by Cloud Computing for the Years 2008, 2014 & 2020 (includes corresponding Graph/Chart)
  • Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
    • Table 4: Growing Investments in Green IT as Measured by the Spurt in Green Datacenter Revenues Opens Attractive Opportunities for Integration of Advanced UCC Solutions as Green Technology: World Green Datacenter Revenues (In US$ Billion) for the Years 2016, 2019 and 2022 (includes corresponding Graph/Chart)
  • Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
    • Table 5: The Rising Wave of Workforce Mobility Spurs the Need for Unified Communications to Connect the Dispersed Workforce: Global Breakdown of Mobile Workforce (In Million) for the Years 2010 & 2015 by Geographic Region (includes corresponding Graph/Chart)
    • Table 6: Robustly Growing Spending on Enterprise Mobility Projects Spurs the Convergence of Unified Communications with Mobile Platforms: Global Spending On Mobile Enterprise Infrastructure Software and Services (In US$ Million) by Geographic Region for the Years 2016 & 2020 (includes corresponding Graph/Chart)
    • Table 7: Ballooning BYOD Trend Strengthens the Emphasis on Mobile UCC Strategies: Robust Penetration of BYOD Devices as Measured by the Per Capita Distribution of Connected Devices Per Knowledge Worker in Select Countries for the Year 2012 & 2015E (includes corresponding Graph/Chart)
  • Rollout of High Speed Mobile Networks Supports Cloud Based UCCaaS Deployment
    • Table 8: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for the Period 2012-2020 by Geographic Region - Africa, Asia, Europe, Latin America, Middle East, Oceania, and North America (US & Canada) (includes corresponding Graph/Chart)
    • Table 9: Growing Internet Speeds Spurs the Commercial Feasibility of Low Latency Unified Communication Cloud Service Models: Breakdown of Average Net Connection Speeds in MBPS by Leading Countries for the Year 2015 (includes corresponding Graph/Chart)
  • Public Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery
    • Table 10: Ballooning Demand for Public Cloud Services Sets the Right Business Climate for Cloud Hosted Mobile UCC: Global Market for Public Cloud Computing Services (In US$ Million) by Geographic Region for the Years 2015 & 2020 (includes corresponding Graph/Chart)
  • Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
  • Mushrooming SMBs Spur Adoption of Cloud Based UCC
    • Table 11: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
  • Developed Markets: Key Revenue Contributors
  • Emerging Markets: Hotspots for Growth
  • Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC
    • Table 12: High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for Cloud Based Access Control as a Service: Breakdown of CRI Indices by Country for the Year 2014 (includes corresponding Graph/Chart)
  • Tracing UCCaaS Adoption Patterns in Key End-Use Industries
  • Banking, Finance & Insurance (BFSI)
  • Healthcare Industry
  • Retail Industry
  • Key Issues & Challenges
  • Security Concerns
  • Lack of Interoperability Among Vendor Solutions
  • Lack of Adequate Awareness About Cloud Based UCCaaS
  • Difficultly in Migrating Traditional Communication Strategy With Cloud Based UCCaaS

3. SERVICE OVERVIEW

  • Unified Communications & Collaboration (UCC) - An Introductory Prelude
  • Introduction & Definition
  • Key Benefits of UCC
  • Types of UCC by Deployment Model
    • On Premise Unified Communication & Collaboration
    • Cloud Based Unified Communication & Collaboration
    • Hybrid Unified Communications & Collaboration
  • Cloud Based Unified Communication & Collaboration as a Service
  • Benefits of UCCaaS
    • For Employees and End Users
    • For Business Owners
    • For Enterprise IT Departments
  • UCCaaS Categories Based on Deployment Model
    • Public Cloud Based UCCaaS
    • Private Cloud Based UCCaaS
    • Hybrid Cloud Based UCCaaS
  • UCCaaS Categories Based on Tenancy
    • Single-Tenancy
    • Multi-Tenancy
  • Key Technology Solutions Provided as Cloud Services
    • Telephony
    • Collaborative Applications
    • UCC Applications
    • Contact Center Solutions
      • Benefits of Cloud Based Contact Center Infrastructure

4. PRODUCT/SERVICE LAUNCHES

  • RingCentral Set to Unveil UCaaS Solution
  • VIVA Bahrain Introduces UCaaS Services in Bahrain
  • Westcon to Roll Out Avaya IP Office Powered UCaaS Solution
  • NTT Communications Unveils Arcstar UCaaS Solution
  • Tata Communications Introduces Three New Services to its Unified Communications Portfolio
  • Masergy Rolls Out UCaaS Analyst - Unified Communications Analytics Solution
  • Mitel Unveils MiCloud Enterprise UCaaS Solution in UK Market
  • Optus Unveils Hosted UCaaS Solution Suite for Enterprise Users
  • Singtel Unveils UCaaS Service for Enterprise Users
  • Node4 to Offer NEC's UNIVERGE 3C UC&C Solution
  • Alteva Unveils UCaaS Solution Optimized for Law Firms
  • Telstra Unveils In-Cloud Unified Communications Services

5. RECENT INDUSTRY ACTIVITY

  • AudioCodes to Buy Out Active Communications Europe
  • Windstream Extends UCaaS and VoIP based Products to New Markets in West Texas
  • ThinkingPhones Launches Voice Integration with Skype Platform for Enterprise Users
  • SCC Partners with Rigby Group for SIPCOM and Expands Cloud Delivered Managed Services Portfolio with Addition of UCaaS and Hosted Voice Services
  • Momentum Telecom Agrees to Take Over Alteva
  • ThinkingPhones Teams Up with Group Phoenix to Market its UCaaS Platform in the European Market
  • Vonage Inks Agreement for Acquisition of iCore Networks
  • Alteva Extends UCaaS Footprint by Adding Federal Hill Solutions to its Network of Channel Partners
  • i4IP Partners with Summa to Market its Summa Complete UCaaS Platform as a part of its Portfolio
  • GENBAND Teams Up With Timico for Distributing its Nuvia UCaaS Platform in UK Market
  • GENBAND Nominates iHub as Distributor and Introduces Nuvia UCaaS Solution in the UK Market
  • NetVersant Chooses Genband's Nuvia Platform as its UCaaS Offering
  • Vonage Inks Deal to Acquire Simple Signal
  • NTT Communications and Italtel Unveil New Partnership Program
  • Netelligent Corporation Inks Reseller Agreement with Ingram Micro
  • TWD Teams Up With Vidyo to Provide UCaaS Services
  • Arkadin Unveils Microsoft Lync Powered UCaaS Solution
  • iCore Networks Chooses AudioCodes Solutions for Speeding Up Hosted Service Implementations
  • Windstream Inks Agreement with Mitel to Market Its Cloud Based UCaaS Solution

6. FOCUS ON SELECT PLAYERS

  • 8x8, Inc. (US)
  • AT&T, Inc. (US)
  • Avaya Inc. (US)
  • BT Group plc (UK)
  • Cisco Systems, Inc. (US)
  • Computer Sciences Corp (US)
  • Fuze (US)
  • IBM Corporation (US)
  • Mitel Networks Corporation (Canada)
  • NTT Communications (Japan)
  • Orange Business Services (France)
  • RingCentral, Inc. (US)
  • ShoreTel, Inc. (US)
  • Verizon Enterprise Solutions (US)
  • Vonage (US)
  • West Corporation (US)

7. GLOBAL MARKET PERSPECTIVE

    • Table 13: World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (Cloud Based UCCaaS) by Geographic Region/Country - US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 14: World 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (Cloud Based UCCaaS) by Geographic Region/ Country - Percentage Breakdown of Revenue for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
  • UCCaaS Technology Segments by Region
    • Table 15: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS Collaboration Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 16: World 7-Year Perspective for Cloud Based UCCaaS Collaboration Application by Geographic Region/Country - Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
    • Table 17: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS Telephony by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 18: World 7-Year Perspective for Cloud Based UCCaaS Telephony by Geographic Region/Country - Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
    • Table 19: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS UC Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 20: World 7-Year Perspective for Cloud Based UCCaaS UC Application by Geographic Region/ Country - Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
    • Table 21: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS Contact Center by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 22: World 7-Year Perspective for Cloud Based UCCaaS Contact Center by Geographic Region/ Country - Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES

  • A. Market Analysis
    • Outlook
    • Enterprise Mobility Continues to Find Significant Demand - Augurs Well for Cloud Based UCCaaS Market
    • Product/Service Launches
    • Strategic Corporate Developments
    • Key Players
  • B. Market Analytics
    • Table 23: US Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 24: US 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment - Percentage Breakdown of Revenue for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)

2. CANADA

  • A. Market Analysis
    • Outlook
    • Key Player
  • B. Market Analytics
    • Table 25: Canadian Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

3. JAPAN

  • A. Market Analysis
    • Outlook
    • Product/Service Launch
    • Key Player
  • B. Market Analytics
    • Table 26: Japanese Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

4. EUROPE

  • A. Market Analysis
    • Outlook
    • Product/Service Launches
    • Strategic Corporate Developments
    • Key Players
  • B. Market Analytics
    • Table 27: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service by Geographic Region/ Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 28: European 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service by Geographic Region/Country - Percentage Breakdown of Revenue for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
    • Table 29: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 30: European 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment - Percentage Breakdown of Revenue for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC

  • A. Market Analysis
    • Outlook
    • Product/Service Launches
  • B. Market Analytics
    • Table 31: Asia-Pacific Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

6. LATIN AMERICA

  • A. Market Analysis
    • Outlook
  • B. Market Analytics
    • Table 32: Latin American Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7. REST OF WORLD

  • A. Market Analysis
    • Outlook
    • Product/Service Launch
  • B. Market Analytics
    • Table 33: Rest of World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

COMPETITIVE LANDSCAPE

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