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市場調查報告書
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1392593

客戶旅程分析全球市場報告 2024年

Customer Journey Analytics Global Market Report 2024
出版日期: 按訂單生產 | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10個工作天內

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簡介目錄

近年來，客戶旅程分析的市場規模迅速擴大。將從2023年的123.1億美元擴大到2024年的148.4億美元，年複合成長率為20.6%。預計將從2023年的123.1億美元成長到2024年的148.4億美元，年複合成長率為20.6%。

巨量資料分析的採用預計將在未來幾年推動客戶旅程分析市場的成長。資料分析是指分析原始資料並得出結論並幫助企業最佳化績效的過程。企業採用巨量資料和資料分析來擁有強大的客戶旅程分析平台，並透過將使用者行為收集到一個中央資料庫來獲得對客戶行為的寶貴見解。例如，根據美國商業科技新聞網站 ZDNet 報導，到2023年，巨量資料分析市場預計將達到 1,030 億美元，45%的企業在雲端運行巨量資料工作負載。因此，巨量資料分析的採用推動消費者旅程分析市場的成長需求。

社群媒體採用率的提高預計將推動客戶旅程分析市場的未來成長。社群媒體資料提供了有關客戶回饋、情緒、多管道參與和即時互動的寶貴見解。這使得企業能夠改善客戶體驗、個人化行銷工作並快速回應客戶需求。社群媒體資料還可用於競爭分析、影響者行銷、危機管理、產品開發、預測分析以及建立更全面的客戶檔案。例如，根據美國的跨國科技公司 Meta Platforms, Inc. 的資料，截至2022年 9月，Facebook 的平均每日有效用戶（DAU）為 19.8 億，與前一年同期比較成長 3%。因此，社群媒體的普及推動客戶旅程分析市場的成長。

2023年客戶旅程分析市場最大的地區將是北美。預計亞太地區將成為預測期內成長最快的地區。客戶旅程分析市場報告涵蓋的地區包括亞太地區、西歐、東歐、北美、南美、中東和非洲。

目錄

第1章 執行摘要

第2章 顧客旅程分析市場特徵

第3章 客戶旅程分析市場趨勢與策略

第4章 顧客旅程分析市場 - 宏觀經濟情景

  • 高通膨對市場的影響
  • 烏克蘭與俄羅斯戰爭對市場的影響
  • COVID-19 對市場的影響

第5章 全球客戶旅程分析市場規模與成長

  • 全球客戶旅程分析市場的促進因素與抑制因素
    • 市場驅動力
    • 市場抑制因素
  • 2018-2023年全球顧客旅程分析市場規模、績效與成長
  • 全球顧客旅程分析市場規模及成長預測，2023-2028、2033

第6章 客戶旅程分析的市場區隔

  • 全球客戶旅程分析市場，依組件、實際和預測細分，2018-2023、2023-2028、2033
  • 解決方案
  • 服務
  • 全球顧客旅程分析市場，依組織規模、績效及預測細分，2018-2023、2023-2028、2033
  • 主要企業
  • 中小企業（SME）
  • 全球顧客旅程分析市場，依資料供應商細分，績效與預測，2018-2023、2023-2028、2033
  • 網路
  • 社群媒體
  • 智慧型手機
  • 電子郵件
  • 店鋪
  • 客服中心
  • 其他資料來源
  • 全球客戶旅程分析市場，依應用細分、實際和預測，2018-2023、2023-2028、2033
  • 客戶區隔與目標定位
  • 客戶行為分析
  • 客戶流失分析
  • 品牌管理
  • 宣傳活動管理
  • 產品管理
  • 其他用途
  • 全球顧客旅程分析市場，依產業細分，實際與預測，2018-2023、2023-2028、2033
  • BFSI
  • 資訊科技和電信
  • 醫療保健
  • 零售與電子商務
  • 政府和國防
  • 媒體和娛樂
  • 製造業
  • 其他行業

第7章 客戶旅程分析市場的區域與國家分析

  • 全球顧客旅程分析市場，依地區、績效及預測，2018-2023、2023-2028、2033
  • 全球顧客旅程分析市場，依國家、績效與預測，2018-2023、2023-2028、2033

第8章 亞太地區客戶旅程分析市場

第9章 中國客戶旅程分析市場

第10章 印度客戶旅程分析市場

第11章 日本客戶旅程分析市場

第12章 澳洲客戶旅程分析市場

第13章 印尼客戶旅程分析市場

第14章 韓國客戶旅程分析市場

第15章 西歐客戶旅程分析市場

第16章 英國客戶旅程分析市場

第17章 德國客戶旅程分析市場

第18章 法國客戶旅程分析市場

第19章 義大利客戶旅程分析市場

第20章 西班牙客戶旅程分析市場

第21章 東歐客戶旅程分析市場

第22章 俄羅斯客戶旅程分析市場

第23章 北美客戶旅程分析市場

第24章 美國客戶旅程分析市場

第25章 加拿大客戶旅程分析市場

第26章 南美客戶旅程分析市場

第27章 巴西客戶旅程分析市場

第28章 中東客戶旅程分析市場

第29章 非洲客戶旅程分析市場

第30章 客戶旅程分析市場競爭形勢及公司概況

  • 客戶旅程分析市場競爭形勢
  • 客戶旅程分析市場公司概況
    • Acxiom LLC
    • NICE Ltd
    • Quadient
    • Salesforce. com Inc.
    • Verint Systems Inc.

第31章 全球客戶旅程分析市場的競爭基準化分析

第32章 全球客戶旅程分析市場競爭儀表板

第33章 顧客旅程分析市場的主要併購

第34章 客戶旅程分析市場的未來前景與潛力分析

第35章 附錄

簡介目錄
Product Code: r10281

“Customer Journey Analytics Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer journey analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer journey analytics? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The customer journey analytics market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Component: Solution; Services
  • 2) By Organization Size: Large Enterprises; Small and Medium-sized Enterprises (SMEs)
  • 3) By Data Source: Web; Social Media; Mobile; Email; Store; Call Center; Other Data Sources
  • 4) By Application: Customer Segmentation and Targeting; Customer Behavioral Analysis; Customer Churn Analysis; Brand Management; Campaign Management; Product Management; Other Applications
  • 5) By Industry Vertical: BFSI; IT And Telecom; Healthcare; Retail And eCommerce; Government And Defense; Media And Entertainment; Manufacturing; Other Industry Verticals
  • Companies Mentioned: Acxiom LLC; NICE Ltd; Quadient; Salesforce. com Inc.; Verint Systems Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Customer journey analytics refer to evaluating customer behavior across touchpoints and time to determine how customer behavior affects behavior outcomes. The methods for customer journey analytics are predictive analytics, real-time analytics, and customer segmentation. The customer journey analytics are used to assist organizations in activating and improving engagement throughout the customer journey with their accessible, collaborative interface.

The main components of customer journey analytics are solutions and services. Solution refers to applications that enable businesses to manage the customer experience across channels and interfaces. The various organization levels in customer journey analytics are large enterprises, small and medium-sized enterprises (SMEs) that use several data sources such as the web, social media, mobile, email, stores, call centers, and others. The different applications include customer segmentation and targeting, customer behavioral analysis, customer churn analysis, brand management, campaign management, product management, and others. It is employed in BFSI, IT and telecom, healthcare, retail and eCommerce, government and defense, media and entertainment, manufacturing, and other industry verticals.

The customer journey analytics market research report is one of a series of new reports from The Business Research Company that provides Customer journey analytics market statistics, including customer journey analytics industry global market size, regional shares, competitors with a customer journey analytics market share, detailed Customer journey analytics market segments, market trends and opportunities, and any further data you may need to thrive in the customer journey analytics industry. This anomaly detection market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer journey analytics market size has grown exponentially in recent years. It will grow from $12. 31 billion in 2023 to $14. 84 billion in 2024 at a compound annual growth rate (CAGR) of 20. 6%. The growth in the historic period can be attributed to customer-centric business approach, proliferation of data sources, personalization and targeted marketing, real-time insights and actionability, compliance and data privacy concerns. .

The customer journey analytics market size is expected to see exponential growth in the next few years. It will grow to $31. 2 billion in 2028 at a compound annual growth rate (CAGR) of 20. 4%. The growth in the forecast period can be attributed to enhanced customer experience focus, omnichannel customer journey analysis, ai and machine learning adoption,real-time analytics capabilities, data integration and unification solutions. . Major trends in the forecast period include cross-functional collaboration, business process optimization, privacy and data security compliance, customer retention and loyalty,predictive and prescriptive analytics. .

The adoption of big data analytics is expected to propel the growth of the customer journey analytics market going forward. Data analytics can be referred to as the process of analyzing raw data in order to draw conclusions and help businesses optimize their performance. Businesses employ big data and data analytics to have a strong customer journey analytics platform, where companies collect user actions in one central database to get valuable insight into customer behavior, which results in an increase in the demand for analytics services. For instance, according to ZDNet, a US-based business technology news website, the big data analytics market is expected to reach $103 billion by 2023, with 45% of enterprises running their big data workloads in the cloud. Therefore, the adoption of big data analytics is driving the demand for the consumer journey analytics market growth.

The increasing adoption of social media is expected to propel the growth of customer journey analytics market going forward. Social media data provides valuable insights into customer feedback, sentiment, multichannel engagement, and real-time interactions. It enables businesses to enhance customer experiences, personalize marketing efforts, and respond promptly to customer needs. Social media data also aids in competitive analysis, influencer marketing, crisis management, product development, predictive analytics, and the creation of more comprehensive customer profiles. For instance, in September 2022, according to Meta Platforms, Inc., a US-based multinational technology company, as of September 2022, the average daily active users (DAUs) on Facebook were 1. 98 billion, with a 3% year-over-year increase. Therefore, rising adoption of social media is driving the growth of customer journey analytics market.

The emergence of artificial intelligence and machine learning is a key trend gaining popularity in the customer journey analytics market. Artificial intelligence is used as part of a comprehensive digital transformation strategy to increase customer satisfaction, make strategic use of customer data, automate labor, increase responsiveness, and speed up data-driven decision-making. Major companies operating in the customer journey analytics sector are focused on introducing new technologies to improve customer experience. For instance, in January 2021, BryterCX, a US-based customer journey intelligence company, launched IRIS, an AI-enabled flagship platform with the development of new journeys science tools such as orchestration, mapping, and CX (Customer experience) monitoring and management, offers a comprehensive solution for managing and enhancing customer journeys to journey analysts, business line owners, and CX executives.

Major companies operating in the customer journey analytics market are focused on developing new customer tracking solutions to gain a competitive edge in the market. Customer tracking refers to the process of monitoring and recording interactions and activities of customers across various touchpoints and channels. For instance, in March 2022, Adobe Inc., a US-based software company launched a new experimentation feature in its Customer Journey Analytics tool, enhancing its ability to track and personalize the customer experience across various platforms. This new feature enables businesses to test real-world scenarios and analyze their impact on the overall customer journey. For example, companies can assess how changes to their mobile app might reduce call center interactions or lead to increased website downloads of the mobile app. Powered by machine learning models, this feature considers historical data, comparable campaigns, and benchmarks to help businesses understand customer behavior better and personalize experiences. It simplifies the process of omni-channel analysis and provides actionable insights for businesses, ultimately boosting customer engagement and satisfaction.

In December 2021, Genesys, a US-based software company engaged in offering customer experience orchestration, acquired Pointillist and Exceed. ai. for an undisclosed amount. With this acquisition, Genesys aims to extend the market leadership of the company and enhance customer and employee experiences across the workplace with journey analytics and conversational AI for marketing and sales. Pointillist is a US-based company that provides customer-centric enterprises to optimize the customer experience. Exceed. ai is a US-based conversational marketing and sales platform.

Major companies operating in the in the customer journey analytics market report are Acxiom LLC, NICE Ltd, Quadient, Salesforce. com Inc., Verint Systems Inc., Kitewheel LLC, Servion Global Solutions Limited, Amperity Inc., Google LLC, Microsoft Corporation, Genesys Telecommunications Laboratories Inc, Alterian Software Holdings LLC (now known as Acxiom LLC), Oracle Corporation, International Business Machines Corporation, Adobe Inc., SAP SE, Pointillist Inc., ClickFox Inc., BryterCX Inc., Teradata Corporation, MoEngage Inc., NetBase Quid Inc., Accenture plc, SAS Institute Inc., Tealium Inc., Mixpanel Inc., Woopra Inc., FullStory Inc., Amplitude Inc., ContentSquare SAS, Quantum Metric Inc., Glassbox Ltd., SessionCam Ltd., Decibel Insight Ltd., Smartlook s. r. o., UserReplay Ltd.

North America was the largest region in the customer journey analytics market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer journey analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer journey analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer journey analytics market consists of revenues earned by entities by providing customer journey analytics through web, social media and email. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Customer Journey Analytics Market Characteristics

3. Customer Journey Analytics Market Trends And Strategies

4. Customer Journey Analytics Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Journey Analytics Market Size and Growth

  • 5.1. Global Customer Journey Analytics Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Journey Analytics Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Journey Analytics Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Journey Analytics Market Segmentation

  • 6.1. Global Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solution
  • Services
  • 6.2. Global Customer Journey Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)
  • 6.3. Global Customer Journey Analytics Market, Segmentation By Data Source, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Web
  • Social Media
  • Mobile
  • Email
  • Store
  • Call Center
  • Other Data Sources
  • 6. 4. Global Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Customer Segmentation and Targeting
  • Customer Behavioral Analysis
  • Customer Churn Analysis
  • Brand Management
  • Campaign Management
  • Product Management
  • Other Applications
  • 6. 5. Global Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • BFSI
  • IT And Telecom
  • Healthcare
  • Retail And eCommerce
  • Government And Defense
  • Media And Entertainment
  • Manufacturing
  • Other Industry Verticals

7. Customer Journey Analytics Market Regional And Country Analysis

  • 7.1. Global Customer Journey Analytics Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Journey Analytics Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Journey Analytics Market

  • 8.1. Asia-Pacific Customer Journey Analytics Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8. 4. Asia-Pacific Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Journey Analytics Market

  • 9.1. China Customer Journey Analytics Market Overview
  • 9.2. China Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9. 4. China Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Journey Analytics Market

  • 10.1. India Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Journey Analytics Market

  • 11.1. Japan Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.2. Japan Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Journey Analytics Market

  • 12.1. Australia Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Journey Analytics Market

  • 13.1. Indonesia Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Journey Analytics Market

  • 14.1. South Korea Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.2. South Korea Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Journey Analytics Market

  • 15.1. Western Europe Customer Journey Analytics Market Overview
  • 15.2. Western Europe Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15. 4. Western Europe Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Journey Analytics Market

  • 16.1. UK Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Journey Analytics Market

  • 17.1. Germany Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Journey Analytics Market

  • 18. 5. France Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 6. France Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 7. France Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Journey Analytics Market

  • 19. 9. Italy Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.10. Italy Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.11. Italy Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Journey Analytics Market

  • 20.13. Spain Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.14. Spain Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.15. Spain Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Journey Analytics Market

  • 21.1. Eastern Europe Customer Journey Analytics Market Overview
  • 21.2. Eastern Europe Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21. 4. Eastern Europe Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Journey Analytics Market

  • 22.1. Russia Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Journey Analytics Market

  • 23.1. North America Customer Journey Analytics Market Overview
  • 23.2. North America Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23. 4. North America Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Journey Analytics Market

  • 24.1. USA Customer Journey Analytics Market Overview
  • 24.2. USA Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24. 4. USA Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Journey Analytics Market

  • 25.1. Canada Customer Journey Analytics Market Overview
  • 25.2. Canada Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25. 4. Canada Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Journey Analytics Market

  • 26.1. South America Customer Journey Analytics Market Overview
  • 26.2. South America Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26. 4. South America Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Journey Analytics Market

  • 27.1. Brazil Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Journey Analytics Market

  • 28.1. Middle East Customer Journey Analytics Market Overview
  • 28.2. Middle East Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28. 4. Middle East Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Journey Analytics Market

  • 29.1. Africa Customer Journey Analytics Market Overview
  • 29.2. Africa Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29. 4. Africa Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Journey Analytics Market Competitive Landscape And Company Profiles

  • 30.1. Customer Journey Analytics Market Competitive Landscape
  • 30.2. Customer Journey Analytics Market Company Profiles
    • 30.2.1. Acxiom LLC
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1. 4. Financial Performance
    • 30.2.2. NICE Ltd
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2. 4. Financial Performance
    • 30.2.3. Quadient
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3. 4. Financial Performance
    • 30.2. 4. Salesforce. com Inc.
      • 30.2. 4.1. Overview
      • 30.2. 4.2. Products and Services
      • 30.2. 4.3. Strategy
      • 30.2. 4. 4. Financial Performance
    • 30.2. 5. Verint Systems Inc.
      • 30.2. 5.1. Overview
      • 30.2. 5.2. Products and Services
      • 30.2. 5.3. Strategy
      • 30.2. 5. 4. Financial Performance

31. Global Customer Journey Analytics Market Competitive Benchmarking

32. Global Customer Journey Analytics Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Customer Journey Analytics Market

34. Customer Journey Analytics Market Future Outlook and Potential Analysis

  • 34.1 Customer Journey Analytics Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Customer Journey Analytics Market In 2028 - Segments Offering Most New Opportunities
  • 34. 3 Customer Journey Analytics Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35. 4. Research Inquiries
  • 35. 5. The Business Research Company
  • 35. 6. Copyright And Disclaimer