食品外送與配送：美國市場趨勢與機會（第三版）

美國食品外送和配送市場目前的銷售額為 7,270 億美元，預計到 2028 年將以年均 5.1% 的速度成長。

本報告分析了美國國內食品外賣和配送市場的趨勢，包括近期市場趨勢、總銷售額趨勢（2018-2023年）和預測（2024-2028年）、依餐廳類型（全方位服務餐廳、快餐店）劃分的詳細趨勢-服務餐廳、快餐休閒餐廳等）和消費類型（堂食、外賣、外賣）、消費者人口統計和心理趨勢、購買和使用方式等信息。材料。

目錄

第 1 章執行摘要

第二章近期業績趨勢：從疫情到通膨時代

• 亮點
• 線上雜貨採購活動增加
  • 雜貨購物頻率：親自與線上購物（2023 年）
  • 使用餐包外送服務
• 外出用餐
  • 消費者不再外食的趨勢（2021/2022）
  • 2023 年趨勢：擺脫通貨膨脹和改變習慣
• 外帶/外送與即食食品選擇：2021/2022 年活動
• 零食和健康的飲食習慣
  • 2021-2022 年趨勢
  • 吃零食習慣的改變（2023 年）
• 對於接觸新冠肺炎 (COVID-19) 的擔憂依然存在
  • 實際趨勢：將疫情視為對自己、家人和朋友的健康威脅
  • 對新冠肺炎 (COVID-19) 變種的擔憂
  • 對未來可能爆發大流行病的擔憂
  • 流感與 COVID-19 疫苗接種
  • 有些消費者繼續在公共場合戴口罩並避開人群
• 疫情對個人的不利影響
  • 對身心健康的影響
  • 報告消極的精神狀態
  • 對身心健康的持續影響
  • 壓力水平及其對食品和飲料消費的影響
• 對工作習慣的影響
  • 工作方式不斷改變（2021-2022 年）
  • 在家工作（2023 年）
  • 工作習慣（2024 年）
• 出行習慣的改變
• 價格上漲：從供應鏈緊張到通貨膨脹
  • 許多消費者擔心通貨膨脹和食品價格上漲
  • 大多數消費者都意識到食品價格上漲，並且許多人正在改變他們的購買決定
  • 消費者在做食品購買決策時更重視價格
  • 減少家庭開支

第三章概述與市場趨勢

• 亮點
• 便利：忙碌消費者的最大賣點
• 美國線上雜貨購物遠遠落後於其他國家，但即食食品提供了機會
• 非接觸式交易與數位預付費在消費者中的滲透
• 餐廳、雜貨店和餐包購買之間的界線越來越模糊
  • 提供套餐和半成品預製食品/冷凍食品的餐廳前景
  • 提供雜貨和餐廳產品的第三方配送公司
• 家庭食物份量：外帶和外送選項的重點
• 早餐、午餐、晚餐、非尖峰時段
• 可以透過第三方或 "幽靈廚房" 補充高峰訂單
• 利用店內用餐體驗促進外送銷售
• 勞動力/供應短缺和成本上升加速了自動化送貨和機器人工人的測試
• 儘管即食食品曾經意味著不健康食品，但餐廳食品已變得更健康（至少在感知上）並強調清潔標籤特徵。
• 零食趨勢
  • 大多數消費者每天都會吃零食
  • 首選零食的類型
  • 餐點的 "點心"
  • 當消費者全天吃零食時
  • 消費者早上和晚上/深夜吃的零食
• 直銷商和快遞公司
  • DTC（直銷）公司透過即食食品開拓利基健康食品市場
  • 即時送餐服務：強調新鮮健康食品
  • 針對特定族群
  • 本地和區域送餐公司：強調本地食材並經常與國內供應商競爭
  • 針對特殊飲食和減肥計畫的客製化送餐服務
• 市場機會：為兒童和家庭提供更多外帶和外送選擇
• 市場機會：從雜貨店和便利商店訂購預製餐食的捷徑
• 市場機會：餐廳和零售店的送餐和外賣可以擴大老年人和殘障消費者的飲食選擇。
• 市場機會：多通路銷售與更多選擇，帶來終極便利
• 市場機會：自動配送可以降低餐廳和零售商的成本
  • 無人機送貨
  • 機器人送貨
  • 自動駕駛汽車 (AV) 交付
• 市場機會：可變/動態定價以增加收入
• 市場機會：用於得來速等的人工智慧 (AI)。
• 市場機會：解決 "幽靈廚房" 或 "黑暗廚房" 的容量問題

第四章市場規模及預測

• 亮點
• 餐飲服務總收入：依商店類型劃分
  • 調查範圍
  • 過去的表現
  • 未來預測
• 餐飲服務收入（室內用餐和室外用餐）
  • 範圍
  • 實際趨勢
  • 預測
• 食品外送/配送市場
• 食品外送/配送市場（依零售商類別）
• 第三方送貨銷售

第五章如何購買

• 亮點
• 店內購買外賣
  • 在餐廳點餐
  • 在雜貨店/零售店訂購
• 第三方訂購與內部訂購
  • 店內購買（外帶或外送）
  • 第三方餐廳購買外帶/外送服務
  • 第三方零售商訂單
• 線上/行動訂購
  • 在餐廳點餐
  • 在雜貨店訂購
• 電話訂餐：對於小型獨立餐廳和老年消費者仍然很重要

第 6 章消費者使用趨勢

• 亮點
• 外送/配送方式的使用狀況（過去 12 個月）
• 食品外帶/配送頻率（過去 3 個月）
• 目前食品外送/配送頻率：與 12 個月前相比
• 食品外送/配送習慣：未來 12 個月的預期變化
• 為什麼要訂外送/送餐？
  • 餐廳送餐
  • 餐廳外賣
  • 零售店的預製食品
  • 送餐服務
• 餐廳使用狀況：依餐點類型、一天中的時間和服務分類
  • 光顧餐廳的頻率
  • 家庭餐廳和牛排館
  • 速食店和汽車餐廳
  • 高級餐廳
  • 其他餐廳
• 在餐廳、便利商店和雜貨店的消費金額
  • 家庭餐廳和牛排館
  • 速食店和汽車餐廳
  • 高級餐廳
  • 其他餐廳
  • 便利商店
  • 食品店/雜貨店/倉庫/批發俱樂部
• 使用餐廳送餐網站/應用程序

第七章 企業進入外送/外送市場

• 亮點
• 第三方外送/外送服務
  • 門破折號
  • Grubhub
  • 優食
• 聚合器、預訂網站、評論網站
  • 食品老闆
  • 開啟表
  • 貓頭鷹
  • 尖叫
• 速食店 (QSR)
  • 達美樂披薩
  • 星巴克
  • 麥當勞
• 速食休閒餐廳
  • 帕內拉麵包
  • Chipotle 墨西哥燒烤店
• 全方位服務餐廳
  • 達頓餐廳（Olive Garden 和 LongHorn Steakhouse）
  • Dine Brands Global（Applebee's 和 IHOP）
  • Bloomin' Brands（Bonefish Grill、Carrabba's Italian Grill 與 Outback Steakhouse）
• 零售店（雜貨店、超市、量販店、倉儲俱樂部、便利商店等）
  • 克羅格
  • 沃爾瑪
  • 好市多
  • 7-11
• 直接經銷商及其他食品供應商（合作社、農夫市集、配送公司等）
  • 因子 75
  • 每日收穫
  • 新鮮精益
  • 薩卡拉生活

第 8 章封裝趨勢

• 亮點
• 食品服務/外帶/配送所使用的包裝類型
  • 速食店
  • 速食休閒餐廳
  • 全方位服務餐廳
  • 其他餐飲服務設施（內部自助餐廳、住宿/飯店設施、體育/娛樂設施等）
  • 零售店（雜貨店、便利商店、倉儲俱樂部、量販店等）
  • 其他零售商（合作社、農夫市集、直銷商、郵購/外送公司等）
• 永續性問題
• 攜帶容器和可重複使用的包裝
• 防篡改包裝，確保安全
• 麵包疫情期間供應鏈中斷及食品服務包裝價格上漲
• 消費者對包裝與永續發展的態度
  • 對環境的態度
  • 對永續發展的思考
  • 實踐永續生活方式的重要性
  • 在家中使用免洗餐具
  • 在餐廳和咖啡店自備容器程序
  • 對包裝和食物浪費的看法

第 9 章消費者人口統計

• 亮點
• 餐廳外帶/送餐及內用預製餐使用趨勢：依性別分類
• 年輕消費者更可能使用店內準備的餐點和餐廳送餐服務。
• 低收入消費者經常在店內享用預製餐點，而高收入群體則有更多機會選擇餐廳送餐服務。
• 非白人消費者更可能使用店內預製餐點和餐廳送餐服務
• 有小孩的消費者有更多理由選擇即食食品
• 教育程度較低的消費者和在校大學生更傾向於使用預製餐點和餐廳送餐服務。
• 美國依地區劃分的餐廳外帶/外送餐及內用預製餐使用趨勢
• 都市化趨勢：居住在人口稠密地區的消費者最有可能使用餐廳送餐服務。

第10章消費者心理

• 亮點
• 有關食品特性的優先事項
• 吃零食的習慣
• 女性更關心食物和健康，更傾向於做飯，這使得銷售預製餐食變得更加困難。
• 老年消費者最關心健康並花更多時間準備餐點
• 非白人消費者普遍更關心健康和食品
• 家中有孩子的父母和消費者

This Packaged Facts report analyses the $727 billion food carryout and delivery market. Food carryout and delivery sales are projected to grow at an average rate of 5.1% annually through 2028.

Food carryout in this report is that which is ordered for off-premise consumption (e.g., to-go, in-store pickup, curbside pickup, and drive-thru). Delivery includes food ordered by phone, internet, mobile apps, and other channels, and then transported by in-house and third-party services, or shipped.

The carryout and delivery market includes foodservice operations, as well as sales of site-cooked/prepared, ready-to-eat, or ready-to-heat - in the case of refrigerated or frozen prepared foods that have already been cooked - single-serve and family-sized foods and beverages. Items in this report are often sold by retailers in a "grab-and-go" format, although foods and beverages that are made-to-order or packaged by consumers (e.g., pack your own salad at a salad bar) and taken off premises are included. Non-foodservice venues include:

• convenience stores
• direct sellers
• discount grocers
• farmers' markets
• grocery stores
• home delivery and mail order companies
• mass merchandisers
• third-party/off-premises entities preparing or delivering food on behalf of these venues (e.g., ghost kitchens and third-party delivery services such as Instacart or Grubhub)
• warehouse clubs

All restaurant food ordered for carryout or delivery is included in the foodservice category since it is generally ready-to-eat and consumed on-demand; however, retailers sell a wide variety of prepared fresh and frozen foods, many of which are not made by the store (or a contracted "ghost kitchen") in question and are thus not included. Store prepared/cooked items in single-serve portions or family portions that are eaten off-premises and are analogous to a restaurant meal are included, such as:

• items sold at sandwich/salad/soup bars
• fresh prepared meals sold via direct marketers/mail order companies/delivery companies in single servings or family servings that are ready-to-eat or ready-to-heat, including refrigerated items and items that are flash-frozen for shipment
• items sold at sushi bars
• items sold at hot food bars
• pizza (both whole pies and individual slices)
• rotisserie and fried chicken (often sold by the piece, as a whole bird, or in family meal containers)
• single-serve, ready-to-eat items (e.g., small cups of fresh cut fruit packed by the store and wrapped sandwiches)

This Packaged Facts report analyzes the dynamics of the current landscape of the food carryout and delivery market. Consumer demographics, perceptions, motivations, and behavior are examined as pertaining to food, diet choice, and use of food carryout and delivery options. Overall food and health habits and attitudes are also surveyed.

Total foodservice revenues are provided in billion dollars from 2018 to 2023, and projected from 2024 through 2028. Foodservice revenues are also segmented by type of establishment (eating and drinking places, which includes full-service restaurants, fast food restaurants, fast casual restaurants, other eating and drinking places; and other foodservice establishments) and by dine-in vs. off-premises dining (dine-in, carryout, and delivery).

This report also provides sales for the food carryout and delivery market in billion dollars from 2018 to 2023 and forecast from 2024 through 2028, segmented by carryout and delivery.

Table of Content

CHAPTER 1: EXECUTIVE SUMMARY

Foodservice Outlook

Technological Advances in Robots, Drones, AI, Apps, and Variable Pricing Will Change the Ordering Experience

Foodservice Packaging Opportunities: Sustainability and Functionality

Key Consumer Trends

Scope

Food Carryout and Delivery Definition

CHAPTER 2: RECENT HISTORICAL TRENDS FROM THE PANDEMIC TO THE INFLATION ERA

HIGHLIGHTS

BOOSTED ONLINE GROCERY SHOPPING ACTIVITY

Frequency of Grocery Shopping in 2023: In-Person vs. Online

• Figure 2-1. Frequency of Buying Groceries In-Person and Online,

Use of Meal Kit Delivery Services

Figure 2-2. Changes in Ordering Meal Kits during the Pandemic, 2021 - 2022 (percent of consumers)

DINING OUT

• Consumers Were Still Holding off on Dining Out in 2021 and

Figure 2-3. Restaurant Eating Habits, 2021 - 2022 (percent of consumers)

2023 Trends Result from Inflation and Changed Habits

• FOOD CARRYOUT AND DELIVERY AND CONVENIENCE FOOD OPTIONS - ACTIVITY IN 2021 AND

Figure 2-4. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (percent of consumers)

Figure 2-5. Using Convenience Food Options during the Pandemic, 2022 (percent of consumers)

SNACKING AND HEALTHY EATING HABITS

• Trends from 2021 to

Table 2-1. Coronavirus Eating Habits: "Because of the coronavirus, I am eating more...", 2021 (percent of consumers)

Figure 2-6. Coronavirus Habits in Snacking, Eating Frequency, and Eating "Comfort" Foods, 2021 - 2022 (percent of consumers)

Figure 2-7. Coronavirus Habits in Eating Fresh Produce and Processed Foods, 2021 - 2022 (percent of consumers)

• Changes to Snacking Habits in

Table 2-2. Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)

CONCERNS ABOUT COVID-19 EXPOSURE HAVE REMAINED

Historical Trends: Considering the Pandemic a Health Threat Personally or to Family/Friends

Table 2-3. Coronavirus Health Concerns: "I am concerned about...", 2020 - 2021 (percent of consumers)

Table 2-4. Coronavirus Health Concerns: "I am concerned about...", 2022 - 2023 (percent of consumers)

Figure 2-8. COVID-19 Statistics, January 20, 2024 -

Figure 2-9. COVID-19 Statistics, 2020 -

Concerns about COVID-19 Variants

Figure 2-10. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021 - 2023 (percent of consumers)

Concerns about Future Potential Pandemic Outbreaks

Table 2-5. Future Potential Pandemic Outbreak Concerns, 2023 (percent of consumers)

Vaccination for the Flu and COVID-19

Table 2-6. Consumer Vaccination Plans, 2023 (percent of consumers)

Table 2-7. Consumer Vaccination Rates, 2024 (percent of consumers)

Some Consumers Are Continuing to Wear Masks in Public and to Avoid Crowds

Table 2-8. Consumer Habits Regarding Masks, Crowds, and Testing for COVID-19, 2024 (percent of consumers)

NEGATIVE PERSONAL EFFECTS OF THE PANDEMIC

• Mental and Physical Health Effects in

Figure 2-11. Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)

• Reporting Negative Mental States in

Figure 2-12. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2023 (percent of consumers)

• Continuing Mental and Physical Health Effects in

Table 2-9. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)

Stress Levels and Impact on Food/Beverage Consumption

• Figure 2-13. Stress Levels and Impact of Stress on Healthfulness of Food/Beverage Consumption,
• Figure 2-14. Impact of Food Consumption on Mental or Emotional Well-Being,

EFFECTS ON WORK HABITS

• Changes to Work Patterns Continued in 2021 and

Figure 2-15. Coronavirus Changes to Work Patterns, 2021 - 2022 (percent of consumers)

• Working from Home in

Work from Home Ability and Frequency

Table 2-10. Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)

Working at a Co-Working Space or Working from Home

Table 2-11. Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)

Table 2-12. Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)

Table 2-13. Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)

• Work Habits in

Typical Work Weeks

Table 2-14. Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)

Typical Work Arrangements

Figure 2-16. Typical Work Arrangements (Fully Remote, Hybrid, and Traditional), 2024 (percent of employed consumers)

CHANGES TO TRAVEL HABITS

Table 2-15. Changes in Work and Leisure Travel Activity, 2024 (percent of consumers)

RISING PRICES: FROM SUPPLY CHAIN CRUNCHES TO INFLATION

Table 2-16. Consumer Concerns about Rising Food Prices, 2021 - 2024 (percent of consumers)

The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions

• Figure 2-17. Noticing the Rising Cost of Food and Beverages over the Past Year,
• Figure 2-18. Impact of Rising Costs on Food/Beverage Purchasing,
• Consumers Find Price More Important for Food Purchase Decisions in
• Figure 2-19. Purchase Drivers for Food and Beverage Purchase Decisions,

Cutting Back on Household Expenses

Table 2-17. Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)

Table 2-18. Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)

Table 2-19. Consumer Spending on "Extras", 2023 - 2024 (percent of consumers)

CHAPTER 3: OVERVIEW & MARKET TRENDS

HIGHLIGHTS

CONVENIENCE THE ULTIMATE SELLING POINT FOR BUSY CONSUMERS

US ONLINE GROCERY SHOPPING WELL BEHIND OTHER COUNTRIES, BUT THERE ARE OPPORTUNITIES FOR PREPARED MEALS

CONTACTLESS TRANSACTIONS AND DIGITAL PRE-PAYMENT HAVE LANDED WITH CONSUMERS

BLURRING THE LINES BETWEEN RESTAURANT, GROCERY, AND MEAL KIT PURCHASES

Prospects for Restaurants Offering Meal Kits and Take-and-Make/Heat-and-Eat Meals

Third-Party Delivery Companies Delivering Grocery and Restaurant Items

Figure 3-1. Uber Eats Commercial Demonstrating Many Items Available for Order

FAMILY MEAL PORTIONS AS THE FOCUS OF CARRYOUT AND DELIVERY OPTIONS

BREAKFAST VS. LUNCH VS. DINNER VS. NON-PEAK HOURS

Figure 3-2. Wendy's Promoting Breakfast with In-App Offer for Rewards Members

ORDERS AT PEAK DINING HOURS CAN BE SUPPLEMENTED BY THIRD-PARTIES OR "GHOST KITCHENS"

USING DINE-IN EXPERIENCES TO BOOST TAKEOUT SALES

Figure 3-3. Buy a Meal for Dine-In, Get a $6 Entree To-Go

LABOR AND SUPPLY SHORTAGES AND RISING COSTS HAVE ACCELERATED TESTING OF AUTOMATED DELIVERY AND ROBOTIC WORKERS

CONVENIENCE USED TO MEAN UNHEALTHY FOODS, BUT RESTAURANT FOODS ARE GETTING HEALTHIER (AT LEAST BY PERCEPTION) AND EVEN EMPHASIZING CLEAN LABEL TRAITS

Figure 3-4. Fast Casual Restaurant Offerings that Appeal to Niche Diet Preferences Available As a Digital Exclusive

Figure 3-5. Tips for "Wholesome Habits" at a Full-Service Restaurant

SNACKING TRENDS

Most Consumers Snack Daily

• Figure 3-6. Frequency of and Reasons for Snacking,

Preferred Types of Snacks

Table 3-1. Preferred Types of Snacks, 2023 (percent of consumers)

"Snackification" of Meals

When Consumers Snack Throughout the Day

• Figure 3-7. When Consumers Eat Meals and Snacks,

What Consumers Snack on in the Morning and the Evening/Late Night

• Figure 3-8. What Consumers Eat for Snacks in the Morning and Evening/Late Night,

DIRECT SELLERS AND HOME DELIVERY COMPANIES

DTC Companies Tackling Niche Health Food Markets with Prepared Meals

Table 3-2. Selected Meal Delivery Services by Date Founded, Services Offered, and Geographic Area Served

Convenient Meal Delivery Services Emphasizing Freshness and Healthy Foods

Figure 3-9. Meal Delivery Service Also Offers Chats with Registered Dieticians to Support Nutrition Goals

Figure 3-10. Meal Delivery Service Focused on "Whole-Food Nutrition" for "Transformation"

Figure 3-11. Meal Plans That Are Convenient and Prepared with the Best Quality Ingredients

Figure 3-12. Chef-Crafted Meatless Meals in Minutes that Make Eating More Veggies Something to Look Forward To

Figure 3-13. Meal Delivery Service Promotes Healthy Diets That Contain Whole, Unprocessed Ingredients

Targeting Specialized Demographics

Figure 3-14. Specialty Meal Delivery Service for the Needs of Seniors

Local and Regional Meal Delivery Companies Often Emphasize Local Ingredients and Compete with National Providers

Customized Meal Delivery Catering to Special Diets and Weight Loss Plans

Figure 3-15. Customized Meal Delivery Service Allows Customers to Choose Portion Sizes of Each Selected Item

Figure 3-16. Pick Your Meals a La Carte, Get on a Meal Plan for Specific Goals, or Order Cooked Food by the Pound for Home Meal Preparation

OPPORTUNITY: EXPANSION OF CARRYOUT AND DELIVERY OPTIONS FOR CHILDREN AND FAMILIES

Figure 3-17. Delivered to Your Door: Fresh and Healthy Meals for Children

Figure 3-18. Meal Delivery Service Targets Families with Babies, Toddlers, and Older Kids

Figure 3-19. Kid's Menu Options Expanding

OPPORTUNITY: EXPEDITED AVENUES FOR ORDERING PREPARED MEALS FROM GROCERY AND CONVENIENCE STORES

OPPORTUNITY: MEAL DELIVERY AND CARRYOUT FROM RESTAURANTS AND RETAIL STORES CAN EXPAND FOOD OPTIONS FOR OLDER AND DISABLED CONSUMERS

OPPORTUNITY: MULTI-CHANNEL SALES AND EXPANDING OPTIONS FOR ULTIMATE CONVENIENCE

OPPORTUNITY: AUTONOMOUS DELIVERY CAN SAVE RESTAURANTS AND RETAILERS MONEY

Drone Delivery

Figure 3-20. Drone Pilot Program for Restaurant Delivery

Robot Delivery

Figure 3-21. Robot Food Delivery Is Active on Some College Campuses

Autonomous Vehicle (AV) Delivery

OPPORTUNITY: VARIABLE/DYNAMIC PRICING FOR HIGHER REVENUE

OPPORTUNITY: ARTIFICIAL INTELLIGENCE FOR DRIVE-THRUS AND MORE

OPPORTUNITY: "GHOST KITCHENS" OR "DARK KITCHENS" TO MEET CAPACITY CHALLENGES

CHAPTER 4: MARKET SIZE & FORECAST

HIGHLIGHTS

TOTAL FOODSERVICE REVENUES BY TYPE OF ESTABLISHMENT

Scope

Historical Trends

Table 4-1. Foodservice Revenues by Type of Establishment, 2018-2023 (billion dollars)

Forecast

Table 4-2. Foodservice Revenues by Type of Establishment, 2023, 2024P-2028P (billion dollars)

FOODSERVICE REVENUES BY DINE-IN VS. OFF-PREMISES DINING

Scope

Historical Trends

Table 4-3. Foodservice Revenues by Dine-in, Carryout, and Delivery, 2018-2023 (billion dollars)

Forecast

Table 4-4. Foodservice Revenues by Dine-in, Carryout, and Delivery, 2023, 2024P-2028P (billion dollars)

FOOD CARRYOUT AND DELIVERY MARKET

Scope

Historical Trends

Table 4-5. Food Carryout & Delivery Historical Market, 2018-2023 (billion dollars)

Forecast

Table 4-6. Food Carryout & Delivery Forecast, 2023, 2024P-2028P (billion dollars)

FOOD CARRYOUT AND DELIVERY MARKET BY RETAILER CATEGORY

Figure 4-1. Food Carryout and Delivery Market by Retailer Category, 2023 (percent)

THIRD-PARTY DELIVERY SALES

Figure 4-2. Food Delivery Market by Delivery Type, 2023 (percent)

CHAPTER 5: PURCHASE METHODS

HIGHLIGHTS

IN-PERSON PURCHASES FOR CARRYOUT

Restaurant Orders

Grocery/Retailer Orders

Figure 5-1. Prepared Food Options Available For Carryout at Costco

THIRD-PARTY ORDERING VS. IN-HOUSE ORDERING

In-House Purchases for Takeout or Delivery

Third-Party Restaurant Purchases for Takeout or Delivery

Figure 5-2. Domino's Promotion Takes Aim at Third-Party Delivery Apps for Surprise Delivery Fees

Third-Party Retailer Ordering

ONLINE & MOBILE ORDERING

Restaurant Ordering

Figure 5-3. In-House Online Platform Allows Users to Order for Delivery or Carryout

Figure 5-4. Mobile App Allows Ordering and Reordering, Real-Time Drive Time, and Estimated Wait Times for Dine-In

Grocery Ordering

Figure 5-5. Different Delivery Speeds Available to Meet Various Customer Needs

PHONE ORDERING REMAINS IMPORTANT FOR SMALL, INDEPENDENT RESTAURANTS & OLDER CONSUMERS

CHAPTER 6: CONSUMER USE TRENDS

HIGHLIGHTS

USE OF FOOD CARRYOUT AND DELIVERY METHODS IN THE LAST 12 MONTHS

Table 6-1. Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)

FREQUENCY OF FOOD CARRYOUT AND DELIVERY HABITS IN THE LAST 3 MONTHS

Table 6-2. Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)

FREQUENCY OF FOOD CARRYOUT AND DELIVERY HABITS NOW COMPARED TO 12 MONTHS AGO

Table 6-3. Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)

EXPECTED CHANGES TO FOOD CARRYOUT AND DELIVERY HABITS IN THE NEXT 12 MONTHS

Table 6-4. Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)

REASONS FOR ORDERING CARRYOUT/DELIVERY MEALS

Restaurant Delivery

Table 6-5. Reasons Consumers Have Purchased Restaurant Foods for Delivery, 2024 (percent of consumers using restaurant delivery in the last 12 months)

Restaurant Carryout

Table 6-6. Reasons Consumers Have Purchased Restaurant Foods for Carryout, 2024 (percent of consumers using restaurant carryout in the last 12 months)

Prepared Meals from Retailer

Table 6-7. Reasons Consumers Have Purchased Prepared Meals from a Retailer for Carryout or Delivery, 2024 (percent of consumers using retailer prepared meals in the last 12 months)

Meal Delivery Services

Table 6-8. Reasons Consumers Have Used Meal Delivery Services, 2024 (percent of consumers using meal delivery services in the last 12 months)

USE OF RESTAURANTS BY TYPE OF MEAL, TIME OF WEEK, AND SERVICES

Table 6-9. Use of Family Restaurants and Steak Houses in the Last 6 Months by Type of Meal, Time of Week, and Services, 2018-2023 (percent of consumers)

Table 6-10. Use of Fast Food and Drive-In Restaurants in the Last 6 Months by Type of Meal, Time of Week, and Services Used, 2018-2023 (percent of consumers)

Table 6-11. Use of Restaurants in the Last 6 Months by Type of Establishment, 2018-2023 (percent of consumers)

FREQUENCY OF VISITS TO RESTAURANTS

Family Restaurants and Steak Houses

Table 6-12. Family Restaurants and Steak Houses - Number of Times Used in the Last 30 Days, 2023 (percent of consumers who have used family restaurants and steak houses in the last 6 months) ..

Fast Food and Drive-In Restaurants

Table 6-13. Fast Food and Drive-In Restaurants - Number of Times Used in the Last 30 Days, 2023 (percent of consumers who have used fast food and drive-in restaurants in the last 6 months)

Fine Dining Restaurants

Table 6-14. Fine Dining Restaurants - Number of Times Used in the Last 30 Days, 2018-2023 (percent of consumers who have used fine dining restaurants in the last 6 months)

Other Restaurants

Table 6-15. Other Restaurants - Number of Times Used in the Last 30 Days, 2018-2023 (percent of consumers)

EXPENDITURES ON RESTAURANTS, CONVENIENCE STORES, AND FOOD STORES

Family Restaurants and Steak Houses

Table 6-16. Family Restaurants and Steak Houses - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Fast Food and Drive-In Restaurants

Table 6-17. Fast Food and Drive-In Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Fine Dining Restaurants

Table 6-18. Fine Dining Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Other Restaurants

Table 6-19. Other Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Convenience Stores

Table 6-20. Convenience Stores - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Food Stores, Grocery Stores, and Warehouse/Club Stores

Table 6-21. Food Stores - Expenditures in an Average Week, 2018-2023 (percent of consumers)

USE OF RESTAURANT DELIVERY WEBSITES OR APPS

Table 6-22. Use of Restaurant Delivery Websites or Apps, 2021-2023 (percent of consumers)

CHAPTER 7: FOOD CARRYOUT & DELIVERY MARKET PARTICIPANTS

HIGHLIGHTS

THIRD-PARTY CARRYOUT/DELIVERY SERVICES

Table 7-1. Selected Third-Party Delivery Services and Years Founded

DoorDash

Figure 7-1. DoorDash Website Includes Convenience, Grocery, Alcohol, Pets, Beauty, and More as Product Categories

Grubhub

Figure 7-2. Grubhub Has Something for Everyone

Uber Eats

Figure 7-3. Uber Eats Includes Grocery and Non-Food Items for Delivery

AGGREGATOR, RESERVATION, AND REVIEW SITES

FoodBoss

Figure 7-4. FoodBoss' Food Delivery Aggregator Platform Makes Restaurant and Delivery Service Comparison Easy

OpenTable

Figure 7-5. OpenTable, Dealing Primarily In Reservations, Also Hosts Reviews and Takeout/Delivery Links

Tripadvisor

Figure 7-6. Tripadvisor Now Shows Takeout and Delivery Options and Allows Restaurant Gift Card Purchases

Yelp

Figure 7-7. Yelp Is More than a Review Website and Also Shows Delivery, Takeout, and Reservation Information, Allowing Users to Order or Reserve a Table from Partner Restaurants via the Platform

QUICK SERVICE RESTAURANTS (QSRS)

Domino's Pizza

Figure 7-8. Domino's Has Carryout "Insurance" That Replaces Food That Is Damaged on the Way Home

Starbucks

Figure 7-9. Starbucks Loyalty Program Gives Users Free Drinks and Food Along with Expedited Online Ordering

McDonald's

Figure 7-10. McDonald's Offering More "McDelivery" Options to Increase Convenience

FAST CASUAL RESTAURANTS

Panera Bread

Figure 7-11. A New Era at Panera

Chipotle Mexican Grill

Figure 7-12. New Menu Option Added in Reaction to TikTok Trend

FULL-SERVICE RESTAURANTS

Darden Restaurants (Olive Garden and LongHorn Steakhouse)

Figure 7-13. LongHorn Steakhouse Mobile Application Instills Customer Loyalty and Makes To-Go Ordering Easier

Dine Brands Global (Applebee's and IHOP)

Figure 7-14. "IHOP 'N GO" Orders Marketed to Encourage More Restaurant Ordering

Bloomin' Brands (Bonefish Grill, Carrabba's Italian Grill, and Outback Steakhouse)

Figure 7-15. In-House Online Ordering for Pickup or Delivery

RETAIL STORES (GROCERY STORES, SUPERMARKETS, MASS MARKETERS, WAREHOUSE CLUBS, CONVENIENCE STORES, ETC.)

Figure 7-16. Grab and Go Format Commonly Used for Prepared Foods Sold in Retail Stores

Kroger

Figure 7-17. Kroger Boost Membership Benefits

Walmart

Figure 7-18. Walmart Express Delivery Provides Consumers with Home Delivery within Two Hours

Costco

Figure 7-19. Costco Prepared Foods Available for Online Ordering with Instacart

7-Eleven

Figure 7-20. Online Ordering for Hot Prepared Foods

DIRECT MARKETERS AND OTHER MEAL PROVIDERS (CO-OPS, FARMERS MARKETS, DELIVERY COMPANIES, ETC.)

• Factor

Figure 7-21. Factor 75 Makes Healthy Eating Easy with Chef-Crafted, Dietician Designed Meals

Daily Harvest

Figure 7-22. Daily Harvest Promotes "Healthy Relationships" with Food

Fresh N Lean

Figure 7-23. Fresh N Lean Meals Feature Organically-Sourced Ingredients

Sakara Life

Figure 7-24. Meal Delivery Service Designed for "Transformation"

CHAPTER 8: PACKAGING TRENDS

HIGHLIGHTS

TYPES OF PACKAGING USED IN FOODSERVICE AND CARRYOUT AND DELIVERY

Quick Service Restaurants

Fast Casual Restaurants

Full-Service Restaurants

Other Foodservice Venues (Institutional Eating and Drinking Establishments, Lodging and Hospitality, Sports and Recreation, etc.)

Retail Stores (Grocery and Convenience Stores, Warehouse Clubs, Mass Retailers, etc.)

Other Retailers (Co-Ops and Farmers' Markets, Direct Marketers and Mail Order/Delivery Companies, etc.)

Figure 8-1. Packaging for a Meal Delivery Service Is Designed for Cold Temperature Retention

SUSTAINABILITY ISSUES

BRING YOUR OWN CONTAINER/REUSABLE PACKAGING

Figure 8-2. "Contact Free" Use of Reusable Cups When You Bring Your Own Container

Figure 8-3. Reusable Food Containers for Many Types of Food and Portion Sizes

TAMPER EVIDENT PACKAGING FOR SAFETY AND PEACE OF MIND

Figure 8-4. Tamper-Proof Food Takeout/Delivery Bag

SUPPLY CHAIN DISRUPTIONS AND INCREASING FOODSERVICE PACKAGING PRICES DURING THE PANDEMIC

CONSUMER INSIGHTS ON PACKAGING AND SUSTAINABILITY

Environmental Attitudes

Table 8-1. Consumer Opinions on Recycling, Packaging, and the Environment, 2023 (percent)

Thoughts about Sustainability

Table 8-2. Consumer Opinions on Sustainability, 2024 (percent of consumers)

Importance of Sustainable Lifestyle Practices

Table 8-3. Consumer Opinions on the Importance of Sustainable Lifestyle Practices, 2024 (percent of consumers)

Use of Disposable Serviceware at Home

Table 8-4. Frequency of Consumer Use of Disposable Serviceware at Home, 2024 (percent of consumers)

Bring Your Own Container Programs at Restaurants and Coffee Shops

Table 8-5. Consumer Level of Interest in Bring Your Own Container and Returnable Container Programs at Restaurants and Coffee Shops, 2024 (percent of consumers)

Table 8-6. Consumer Level of Participation in Bring Your Own Container and Returnable Container Programs at Restaurants and Coffee Shops, 2024 (percent of consumers)

Opinions on Packaging and Food Waste

Table 8-7. Consumer Opinions on Packaging Appearance, Ease of Use, and QR Code Information, 2024 (percent of consumers)

Table 8-8. Consumer Opinions on Food Packaging, Food Waste, Food Preservation, and More, 2024 (percent of consumers)

CHAPTER 9: CONSUMER DEMOGRAPHICS

HIGHLIGHTS

TRENDS IN RESTAURANT TAKEOUT/DELIVERY AND USE OF STORE-MADE, PRE-COOKED MEALS BY GENDER

Table 9-1. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Gender, 2023 (percent of consumers)

Table 9-2. Use of Food Carryout and Delivery Services in the Last 12 Months by Gender, 2024 (percent of consumers)

YOUNGER CONSUMERS ARE MORE LIKELY TO EAT STORE-MADE, PRE-COOKED MEALS AND TO USE RESTAURANT DELIVERY

Table 9-3. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Age Bracket, 2023 (percent of consumers)

Table 9-4. Use of Food Carryout and Delivery Services in the Last 12 Months by Age Bracket, 2024 (percent of consumers)

LOWER INCOME CONSUMERS MORE OFTEN EAT PRE-COOKED MEALS FROM A STORE, BUT HIGHER INCOME GROUPS CAN MORE READILY AFFORD RESTAURANT DELIVERY

Table 9-5. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Household Income Bracket, 2023 (percent of consumers)

Table 9-6. Use of Food Carryout and Delivery Services in the Last 12 Months by Household Income Bracket, 2024 (percent of consumers)

STORE-MADE, PRE-COOKED MEALS AND RESTAURANT DELIVERY ARE MORE LIKELY TO BE USED BY NON-WHITE CONSUMERS

Table 9-7. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Race/Ethnicity, 2023 (percent of consumers)

Table 9-8. Use of Food Carryout and Delivery Services in the Last 12 Months by Race/Ethnicity, 2024 (percent of consumers)

CONSUMERS WITH CHILDREN HAVE MORE REASONS TO SELECT CONVENIENT FOOD OPTIONS

Table 9-9. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Parenthood/Presence of Children in HH, 2023 (percent of consumers)

Table 9-10. Use of Food Carryout and Delivery Services in the Last 12 Months by Parenthood, 2024 (percent of consumers)

USE OF PRE-COOKED MEALS AND RESTAURANT DELIVERY HIGHER AMONG CONSUMERS WITH LESS EDUCATION AND CURRENT COLLEGE STUDENTS

Table 9-11. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Educational Attainment, 2023 (percent of consumers)

Table 9-12. Use of Food Carryout and Delivery Services in the Last 12 Months by Educational Attainment, 2024 (percent of consumers)

TRENDS IN RESTAURANT TAKEOUT/DELIVERY AND USE OF STORE-MADE, PRE-COOKED MEALS BY US REGION

Table 9-13. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by US Region, 2023 (percent of consumers)

Table 9-14. Use of Food Carryout and Delivery Services in the Last 12 Months by US Region, 2024 (percent of consumers)

URBANIZATION TRENDS REVEAL CONSUMERS LIVING IN DENSELY POPULATED AREAS ARE MOST LIKELY TO USE RESTAURANT DELIVERY

Table 9-15. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by County Size, 2023 (percent of consumers)

Table 9-16. Use of Food Carryout and Delivery Services in the Last 12 Months by Urban, Suburban, and Rural Living, 2024 (percent of consumers)

CHAPTER 10: CONSUMER PSYCHOGRAPHICS

HIGHLIGHTS

PRIORITIES PLACED ON FOOD CHARACTERISTICS

Table 10-1. Priorities Placed on Foods, 2024 (percent of consumers)

SNACKING HABITS

Table 10-2. Statements about Snacking, 2024 (percent of consumers who agree)

Table 10-3. Frequency of Snacking on Typical Weekdays and Weekends, 2023-2024 (percent of consumers who agree)

WOMEN HAVE MORE CONCERNS ABOUT FOOD AND HEALTH AND TEND TO COOK MORE, MAKING PREPARED MEALS A HARDER SELL

Table 10-4. Consumer Opinions on Health, Food, and Nutrition by Gender, 2023 (percent of consumers who agree completely with statement)

OLDER CONSUMERS ARE MOST INVOLVED WITH THEIR HEALTH AND HAVE MORE TIME TO PREPARE FOOD

Table 10-5. Consumer Opinions on Health, Food, and Nutrition by Age Bracket, 2023 (percent of consumers who agree completely with statement)

NON-WHITE CONSUMERS GENERALLY HAVE MORE HEALTH AND FOOD-RELATED CONCERNS

Table 10-6. Consumer Opinions on Health, Food, and Nutrition by Race/Ethnicity, 2023 (percent of consumers who agree completely with statement)

PARENTS AND CONSUMERS WITH CHILDREN IN THE HOUSEHOLD

Table 10-7. Consumer Opinions on Health, Food, and Nutrition by Parenthood/Presence of Children in HH, 2023 (percent of consumers who agree completely with statement)