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1406271

IT 外包：市場佔有率分析、產業趨勢/統計、成長預測，2024-2029 年

IT Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2024 - 2029
出版日期: | 出版商: Mordor Intelligence | 英文 191 Pages | 商品交期: 2-3個工作天內

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簡介目錄

IT外包市場規模預計到2024年為6,176.9億美元，預計到2029年將達到8065.3億美元，在預測期內（2024-2029年）複合年成長率為5.48%。

IT外包-市場-IMG1

主要亮點

  • 資訊科技已成為大多數組織的競爭優勢。此外，雲端遷移和雲端服務選項使 IT 外包不僅僅是一個削減成本的過程。因此，這種新型態主要是由客戶體驗、業務成長和競爭破壞等組織動機所驅動的。
  • 自COVID-19爆發以來，雲端服務的採用有所增加，使用此類服務的組織經常將部分維護和開發工作委託給第三方，從而促使IT外包市場的成長。預計市場將迎來良好的發展情勢將發展為
  • 更重要的是，新的小型組織也開始喜歡此類服務，促使市場領先的供應商越來越注重開發將離岸團隊與現場整合的方法。對於小型供應商來說，另一個重要的點是他們提供的服務的彈性。
  • 雲端遷移和軟體採用使得外包客戶專注於更靈活、可自訂和易於演進的解決方案，同時將資源從低價值資產重新分配給專業員工。
  • 然而，雲端和基於伺服器的服務缺乏資料安全性正在阻礙市場成長。雲端基礎的服務帶來了許多獨特的安全問題和課題。資料通常儲存在第三方供應商處，並可透過雲端中的網際網路存取。這限制了資料的可見性和控制。然而，對高效和擴充性基礎設施的需求不斷成長以及向雲端遷移的增加正在推動市場發展。

IT外包市場趨勢

BFSI 成為最大的最終用戶產業

  • 銀行、金融服務和保險 (BFSI) 是技術採用發生重大變化的關鍵終端用戶產業之一，這主要是由於疫情和競爭形勢的變化。根據 Flexera Software 的研究，該領域的 IT 支出也正在增加。
  • 金融機構擴大將流程和服務外包給第三方。銀行可以外包從郵寄宣傳活動到付款處理的一切事務。為了生存和吸引客戶，銀行需要強大、全面的內部 IT 部門或值得信賴的外部合作夥伴。
  • BFSI 產業也正在向雲端轉移，帶來新的市場機會。根據 Google Cloud 最近的一項研究，在美國，大約 54% 實施雲端策略的金融服務公司將其工作負載完全部署在雲端。
  • 現代客戶需要更個人化和簡化的銀行服務存取方式。相信您的 IT 外包商能夠過渡到可在任何裝置上提供無縫存取的全通路平台。此外，這些平台有助於即時資料收集和分析，使金融機構能夠改善客戶體驗。因此，這些措施正在鼓勵銀行外包 IT。
  • 總體而言，BFSI 行業對IT 外包服務的需求是由先進的網路安全、數位轉型、不斷提高的監管合規性以及對創新解決方案的需求來推動的，以滿足不斷變化的客戶期望和行業趨勢。
IT外包-市場-IMG2

亞太地區預計將主導市場

  • 中國是重要的外包目的地之一。外包產業正在考慮大多數美國企業認為有吸引力的好處。降低開發成本對於維持外包的實際效益起著關鍵作用。
  • 中國努力透過數位化和工業化從（廉價）就業製造業向高階工業生產轉型。據 GSMA 稱，預計到 2025 年，中國將佔全球 IIoT 市場的三分之一。此外，工業IoT在各國的日益普及也為市場成長提供了重大推動力。
  • 印度是一個相當成熟的全球IT外包目的地，選擇範圍廣泛。此後，印度在25年多的時間裡不斷解決這個問題，以維持其作為重要IT外包目的地的地位。由於對熟練軟體開發人員的需求不斷增加，國內IT外包公司正在全球迅速擴張業務。成本方面和強大的技能庫在日本的市場優勢中發揮關鍵作用。
  • 在日本，隨著IT技術的進步，雲端運算、資料保護、網路安全等國內業務領域的IT外包範圍不斷擴大。雲端運算服務的使用正在增加，因為它們能夠在不需要大量基礎設施投資的情況下提供業務功能。
  • 總體而言，隨著市場的持續發展，該地區國家預計在未來幾年將顯著成長。該地區的資料中心建築也推動了強勁的需求。此外，隨著資料中心市場的不斷成熟，基礎設施升級帶來的巨額收益將推動該地區的 IT 外包。

IT外包產業概況

IT 外包市場高度分散，主要產業參與者包括 IBM 公司、DXC Technologies、Accenture PLC、NTT Corporation 和 Infosys Limited。這些市場參與企業正在採取各種策略，例如建立合作夥伴關係和收購，以加強產品系列建立永續的競爭優勢。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 市場促進因素
    • 對高效、擴充性的IT基礎設施的需求不斷成長
    • 越來越多的組織透過依賴外包供應商將 IT 視為實現差異化的手段
    • 持續遷移到雲端並採用虛擬基礎設施
  • 市場課題
    • 市場碎片化和資料外洩增加
    • IT 結構的動態需求影響最終用戶的客製化成本
  • COVID-19 對 IT 外包產業的影響
  • 產業吸引力－波特五力分析
    • 新進入者的威脅
    • 買方議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度

第5章市場分析

  • 在岸和境外外包的趨勢
  • 外包產業區隔 - BPO 和基於 IT 的外包
  • IT 解決方案商品化的影響
  • IT外包和託管服務產業分析
  • 主要IT外包區隔領域—應用程式和基礎設施
  • 數位轉型的影響與「即服務」模式的出現

第6章市場區隔

  • 依組織規模
    • 中小企業
    • 主要企業
  • 依最終用戶產業
    • BFSI
    • 衛生保健
    • 媒體/通訊
    • 零售/電子商務
    • 製造業
    • 其他
  • 依地區
    • 北美洲
      • 美國
      • 加拿大
    • 歐洲
      • 英國
      • 德國
      • 法國
      • 義大利
      • 西班牙
      • 北歐的
      • 比荷盧經濟聯盟
      • 波蘭
      • 其他歐洲國家
    • 亞太地區
      • 中國
      • 印度
      • 日本
      • 印尼
      • 越南
      • 馬來西亞
      • 韓國
      • 其他亞太地區
    • 拉丁美洲
      • 巴西
      • 墨西哥
      • 哥倫比亞
      • 其他拉丁美洲
    • 中東/非洲
      • GCC
      • 南非
      • 土耳其
      • 其他中東/非洲

第7章 競爭形勢

  • 公司簡介
    • IBM Corporation
    • DXC Technologies
    • Accenture PLC
    • NTT Corporation
    • Infosys Limited
    • Tata Consultancy Services
    • Cognizant Technology Solutions Corporation
    • Capgemini SE
    • Wipro Limited
    • Andela Inc.
    • Wns Holding Ltd
    • Pointwest Technologies
    • ATOS SE
    • Amadeus IT Group
    • Specialist Computer Centres（SCC）
    • HCL Technologies Ltd

第8章 全球主要IT企業發展企業相對排名分析

第9章市場展望

簡介目錄
Product Code: 71441
IT Outsourcing - Market - IMG1

The IT Outsourcing Market size is estimated at USD 617.69 billion in 2024, and is expected to reach USD 806.53 billion by 2029, growing at a CAGR of 5.48% during the forecast period (2024-2029).

Key Highlights

  • Information Technology has become a competitive edge for most of the organization. Moreover, IT outsourcing has become more than a simple cost reduction process with the cloud migrations and options of cloud services. Therefore, this new form is mainly driven by organizational motivations in terms of customer experience, business growth, and competitive disruption.
  • The rising adoption of cloud services since the outbreak of COVID-19 is anticipated to build a favorable market scenario for the IT outsourcing market growth as organizations using such services often outsource the maintenance and portion of development work to third parties.
  • More importantly, such a rise in preference amongst the newer and even smaller organizations has led the key vendors of the market to increasingly concentrate on driving out a way to integrate the offshore team with the on-site. Another critical aspect driven by small-scale players is the agility in vendor offerings, which refers to the time-to-market.
  • Cloud migration and adoption software have led outsourcing customers to divert resources from low-value assets to specialized employees while focusing on more flexible, tailorable, and evolution-friendly solutions.
  • However, the lack of data security in cloud and server-based services is hindering the market's growth. Cloud-based services pose many specific security issues and challenges. Data is usually stored with a third-party provider and can be accessed over the internet in the cloud. This indicates that visibility and control over that data are limited. Nevertheless, growing demand for efficiency and scalable infrastructure and increasing cloud migration are driving the market.

IT Outsourcing Market Trends

BFSI to be the Largest End-user Vertical

  • Banking, financial services, and insurance (BFSI) is one of the major end-user verticals experiencing significant change in technology adoption, mainly due to the conditions brought on by the pandemic and the evolving competitive landscape. IT spending in the sector is also increasing, according to a study by Flexera Software.
  • Financial organizations are increasingly outsourcing their processes and services to third parties. Banks can outsource everything from mailing campaigns to payment processing. Banks can only survive and attract customers with a robust and comprehensive in-house IT department or trusted outside partners.
  • The BFSI sector is also shifting towards the cloud, which presents new market opportunities. According to a recent survey by Google Cloud, in the United States, about 54% of the financial services companies using cloud strategy have their workloads fully deployed in the cloud.
  • Modern customers need more personalized and streamlined access to banks' services. The transition to omnichannel platforms, which provide seamless access for all devices, can be carried out by IT outsourcers. Moreover, such platforms facilitate real-time data collection and analysis so that financial institutions can improve customers' experience. Hence, such developments are driving IT outsourcing in the banks.
  • Overall, the BFSI sector's demand for IT outsourcing services will be fueled by the need for advanced cybersecurity, digital transformation, growing regulatory compliance, and innovative solutions to meet evolving customer expectations and industry trends.
IT Outsourcing - Market - IMG2

Asia Pacific is Expected to Dominate the Market

  • China has been one of the significant outsourcing destinations. The outsourcing industry considers benefits that the majority of the companies in the US find attractive. Reduction in development costs plays a critical role in retaining the actual benefits of outsourcing.
  • China has made significant efforts to transition from (cheap) employment manufacturing to high-end industrial production through digitization and industrialization. China is estimated to account for one-third of the worldwide IIoT market by 2025, according to the GSMA. Additionally, the increasing prevalence of industrial IoT across countries has substantially aided market growth.
  • India is a considerable mature global IT outsourcing destination with a vast range of options. Since then, India has worked continuously on this issue for over 25 years to maintain its position as a significant IT outsourcing destination. IT outsourcing companies in the country are rapidly expanding operations worldwide due to an increasing demand for skilled software developers. The cost aspect and talented skill pool have contributed a critical role in ensuring the nation's dominance in the market.
  • In Japan, based on recent technological advancements in IT, the scope of IT outsourcing in the country's business sector has expanded to include cloud computing, data protection, and cybersecurity. Owing to the ability to provide business functionality without the need for substantial infrastructure investment, cloud-computing services are increasingly being utilized.
  • Overall, the countries in the region are expected to gain significantly in the coming years as the market continues to develop. In addition, the data center buildings in the region have fueled a significant demand. Also, with the data center market on the verge of maturing, significant revenues in upgrading infrastructure have been poised to develop IT outsourcing in the region.

IT Outsourcing Industry Overview

The IT outsourcing market exhibits significant fragmentation, featuring key industry players such as IBM Corporation, DXC Technologies, Accenture PLC, NTT Corporation, and Infosys Limited. These market participants employ various strategies, such as forming partnerships and pursuing acquisitions, to bolster their product portfolios and establish sustainable competitive advantages.

In May 2023, DXC Technology, a global technology services company, entered into a multi-year agreement with Scuderia Ferrari, the racing division of Ferrari N.V. This collaboration includes a commitment to developing cutting-edge automotive digital solutions with the aim of enhancing vehicle performance and driving experiences. DXC Technology is actively engaged in co-creating unified and scalable digital automotive solutions to enhance vehicle information capabilities in partnership with Ferrari.

In April 2023, WNS Holdings Ltd. unveiled WNS Travogue, a comprehensive suite of digital solutions tailored for the hospitality and travel industry. This innovative suite integrates advanced analytics and technology with WNS Holdings Ltd.'s extensive domain expertise to accelerate growth and foster innovation within the sector.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing Demand for Efficiency and Scalable IT Infrastructure
    • 4.2.2 Organization are Increasingly Focusing on IT as a means to Gain Differentiation by Relying on Outsourced Vendors
    • 4.2.3 Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure
  • 4.3 Market Challenges
    • 4.3.1 Fragmented Nature of the Market And Growing Incidence of Data Breaches
    • 4.3.2 Dynamic Needs of IT Structure Impacts the Cost of Customization for End Users
  • 4.4 Impact of COVID-19 on the IT Outsourcing industry
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 MARKET ANALYSIS

  • 5.1 Trends Related to Onshoring and Offshoring
  • 5.2 Breakdown of Outsourcing Industry - BPO vs IT-based outsourcing
  • 5.3 Impact of the Ongoing Commodification of IT Solutions
  • 5.4 Analysis of IT Outsourcing and Managed Service Industry
  • 5.5 Breakdown of the Major IT outsourcing Segments - Application and Infrastructure
  • 5.6 Impact of Digital Transformation and Emergence of "As-a-Service" Model

6 MARKET SEGMENTATION

  • 6.1 By Organization Size
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
  • 6.2 By End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Healthcare
    • 6.2.3 Media and Telecommunications
    • 6.2.4 Retail and E-commerce
    • 6.2.5 Manufacturing
    • 6.2.6 Other End-user verticals
  • 6.3 By Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Spain
      • 6.3.2.6 The Nordics
      • 6.3.2.7 Benelux
      • 6.3.2.8 Poland
      • 6.3.2.9 Rest of Europe
    • 6.3.3 Asia-Pacific
      • 6.3.3.1 China
      • 6.3.3.2 India
      • 6.3.3.3 Japan
      • 6.3.3.4 Indonesia
      • 6.3.3.5 Vietnam
      • 6.3.3.6 Malaysia
      • 6.3.3.7 South Korea
      • 6.3.3.8 Rest of Asia-Pacific
    • 6.3.4 Latin America
      • 6.3.4.1 Brazil
      • 6.3.4.2 Mexico
      • 6.3.4.3 Colombia
      • 6.3.4.4 Rest of Latin America
    • 6.3.5 Middle East and Africa
      • 6.3.5.1 GCC
      • 6.3.5.2 South Africa
      • 6.3.5.3 Turkey
      • 6.3.5.4 Rest of Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 IBM Corporation
    • 7.1.2 DXC Technologies
    • 7.1.3 Accenture PLC
    • 7.1.4 NTT Corporation
    • 7.1.5 Infosys Limited
    • 7.1.6 Tata Consultancy Services
    • 7.1.7 Cognizant Technology Solutions Corporation
    • 7.1.8 Capgemini SE
    • 7.1.9 Wipro Limited
    • 7.1.10 Andela Inc.
    • 7.1.11 Wns Holding Ltd
    • 7.1.12 Pointwest Technologies
    • 7.1.13 ATOS SE
    • 7.1.14 Amadeus IT Group
    • 7.1.15 Specialist Computer Centres (SCC)
    • 7.1.16 HCL Technologies Ltd

8 RELATIVE RANKING ANALYSIS OF THE MAJOR IT OUTSOURCING COMPANIES OPERATING WORLDWIDE

9 MARKET OUTLOOK