工作空間轉型市場 - 增長、趨勢、COVID-19 影響和預測 (2023-2028)

工作空間轉型市場收入預計在未來五年內以 17% 的複合年增長率增長。

組織對智能設備（如智能手機和平板電腦）的使用迅速增加可能是推動市場增長的一個因素。

主要亮點

• 通過引入基於雲的解決方案、人工智能 (AI)、物聯網 (IoT) 和虛擬現實 (VR) 來實現工作區轉型，促進無障礙解決方案的發展。 這些技術進步為市場參與者提供了擴展其勞動力管理產品組合和集成雲功能的新機會。
• 患者護理和運營渠道對電子數據的需求不斷增長，這將推動這一領域向前發展。 例如，醫護人員可以利用患者手機上的醫療保健應用程序來監測心率、血壓和血糖水平。 此外，它還可以通過實現更好的決策以及最有效地利用資源和時間來改善患者體驗。 預計這些因素將推動未來五年的市場增長。
• 企業移動管理解決方案的廣泛採用和數字化的快速發展可能會促進市場增長。 例如，L&T Technology Services (LTTS) 已成功與英國雲、連接和電信服務提供商 Exponential-e 合作，共同為在後 COVID 環境中工作的客戶提供工作場所轉型解決方案。 這些好處將補充未來五年市場的增長。
• COVID-19 流行病已將員工轉移到遠程工作，顛覆了他們為數字工作場所帶來的技術以保持業務連續性。 在數字工作空間的幫助下，公司已經找到了提供培訓和促進團隊凝聚力和協作的新方法。 此外，隨著大流行病的緩解，一些組織正在對混合工作模式的工作場所轉型進行長期投資，需要部署基於雲的解決方案以實現遠程工作和安全訪問。 預計這些因素將對未來五年的市場增長產生有利影響。

工作空間轉型的市場趨勢

IT 行業的新技術進步推動市場增長

• 數字工作場所使員工能夠為簡化公司運營做出貢獻，同時提高透明度、效率和協作。 隨著先進技術和數字化工作場所的好處越來越明顯，公司正在分配更多的 IT 預算來支持他們的數字化工作場所戰略，從而在工作空間轉型市場創造新的機會。預計會帶來更多。
• 自動化、機器學習、人工智能和虛擬現實 (VR) 都正在成為 HR 工具包的常見組成部分。 技術基礎設施也在發生變化以響應虛擬、移動和混合環境。
• 據 Infosys 稱，提高工作效率是組織採用工作場所轉型解決方案的首要原因。 混合勞動力正在推動工作空間轉型市場的增長。 混合工作模式使組織能夠在高效、壓力較小的工作和較短的通勤時間之間建立平衡。
• 由於許多組織要求員工重返工作崗位，Infosys 為員工引入了一種三階段靈活工作模式。 例如，Infosys 的新工作模式允許員工以三種方式工作。 在第一階段，員工可以在方便的時候每週來兩次工作。 然後，在下一階段，可以調動或借調到分支機構。 作為回應，公司會考慮來自兩個階段的反饋，並在最後階段製定混合工作策略。
• 工作空間轉型市場的主要參與者正在投資數字工具和技術，以打造可提高工作效率的協作式工作場所。 例如，Infosys 與 GE Appliances 建立了長期戰略合作夥伴關係，以有效簡化 IT 運營。 該合作夥伴關係將通過跨全球指揮中心、服務台、最終用戶計算、IT 基礎設施和應用程序的自動化驅動的託管 IT 服務支持來加速數字和工作場所轉型。 預計此類交易、合作和夥伴關係將進一步推動市場增長。

北美主導工作空間改造市場

• 預計北美將佔據工作空間轉型市場的很大份額。 促進工作空間轉型市場增長的關鍵因素包括不斷變化的勞動力人口統計數據以及對有助於提高員工生產力和最大限度降低運營成本的業務移動服務的日益接受。
• 雲計算、人工智能、大數據和分析、移動/社交媒體、網絡安全和物聯網等先進技術的使用帶來了創新和轉型，從而推動了北美商業生態系統的發展。。 數字技術已將傳統的業務方法轉變為現代系統。
• 例如，思科推出了 Webex 套件。 該套件包括滿足所有協作需求的多種解決方案，包括呼叫、會議、消息傳遞、投票和事件功能。 該應用程序具有 AI，可自動執行任務並通過背景噪音、語音消除和語音增強創建更清晰的焦點。 IT 部門可以遠程管理這些設備以進行資產管理，促進工作空間轉型市場的新增長機會。
• 該地區數字化轉型的興起導致更多地採用工作空間轉型。 例如，埃森哲宣布收購企業管理諮詢公司 Workforce Insight，以加強其勞動力管理能力並支持其向客戶交付人力資源 (HR) 轉型的能力。 通過此次收購，埃森哲將擴展其規劃能力和諮詢能力，並為其客戶提供互補的數據和分析技術解決方案。
• L&T Technology Services Ltd 擴大了與 Microsoft Corporation 的合作，推出了 i-BEMS 解決方案的增強版，專注於 Microsoft Azure 上的數字體驗創建和智能空間管理。 這些市場主要參與者的合作和夥伴關係預計將推動市場的進一步增長。

工作空間轉型市場的競爭對手分析

由於持續的合作夥伴關係和近期的市場發展，工作空間轉型市場相對分散。 所研究市場的主要參與者包括 Accenture PLC、Intel Corporation、Cisco Systems、IBM Corporation 和 Wipro。

2022 年 2 月，變革數字工作場所服務的 Progressive Infotech 推出了數字工作場所服務自動化平台“Workelevate”，以簡化工單管理並改善員工體驗。

2022 年 5 月，Wipro 簽署了一項為期五年的協議，以改造瑞典卡車製造商斯堪尼亞的數字工作場所服務，並支持其通往可持續交通解決方案的道路。

其他福利。

• Excel 格式的市場預測 (ME) 表
• 三個月的分析師支持

內容

第一章介紹

• 研究假設和市場定義
• 調查範圍

第二章研究方法論

第 3 章執行摘要

第 4 章市場洞察

• 市場概覽
• 產業吸引力 - 波特五力分析
  • 供應商的議價能力
  • 消費者的議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭公司之間的敵對關係
• COVID-19 對市場的影響

第 5 章市場動態

• 市場驅動力
  • 組織重組導致的工作環境變化
  • BYOD 在企業中的增長趨勢
  • 擴大公司對移動服務的採用
• 市場製約因素
  • 與組織流程轉型和整合相關的挑戰

第 6 章市場細分

• 按服務
  • 企業移動性
  • 電信服務
  • 統一通信
  • 協作服務
  • 工作場所升級
  • 其他服務
• 最終用戶
  • BFSI
  • 政府機構
  • 醫療保健
  • IT/通訊
  • 製造業
  • 媒體和娛樂
  • 零售
  • 其他最終用戶
• 按地區
  • 北美
  • 歐洲
  • 亞太地區
  • 拉丁美洲
  • 中東

第七章競爭格局

• 公司簡介
  • Accenture PLC
  • Intel Corporation
  • Cisco Systems
  • Atos
  • IBM Corporation
  • Hewlett Packard Enterprise
  • Wipro
  • Capgemini
  • Citrix Systems
  • Cognizant Technology Solutions Corporation
  • HCL Technologies

第八章投資分析

第九章市場展望

The Workspace Transformation Market revenue is expected to grow at a CAGR of 17% over the next five years. The rapid growth in the use of smartphones, tablets, and other smart devices in organizations can be attributed to market growth.

Key Highlights

• Workspace transformation with the implementation of a cloud-based solution, Artificial Intelligence (AI), the Internet of Things (IoT), and Virtual Reality (VR) would ease accessibility solutions. These technological advancements have provided new opportunities for market players to expand their workforce management portfolio and integrate cloud features.
• The increased need for electronic data across patient outreach and operation channels will move the sector ahead. Healthcare practitioners, for example, may utilize healthcare applications on patients' cell phones to monitor heart rates, blood pressure, and glucose levels. Furthermore, it enhances the patient experience by allowing for improved decision-making and the most effective use of resources and time. These factors will propel market growth over the next five years.
• The growing adoption of enterprise mobility management solutions and the rapid growth of digitalization can contribute to growth in the market. For instance, L&T Technology Services (LTTS) partnered with UK-based cloud, connectivity, and communications services provider, Exponential-e to jointly offer workplace transformation solutions to customers working in the post-COVID environment. These benefits will supplement the market's growth over the next five years.
• The COVID-19 pandemic situation made employees shift to remote working and overturning technologies to bring into the digital workplace to maintain business continuity. Enterprises have discovered new methods of delivering training and encouraging team bonding and collaborations with the help of digital workspaces. Furthermore, with the ease of the pandemic, several organizations have made long-term investments in workplace transformation for the hybrid work model, necessitating the deployment of cloud-based solutions to enable remote working with secure access. These factors are predicted to influence market growth over the next five years favorably.

Workspace Transformation Market Trends

New Technological Advancements in the IT Industry are Driving Market Growth

• The digital workplace allows employees to increase transparency, efficiency, and cooperation while helping streamline enterprise operations. With the help of advanced technological developments and the advantages of the digital workplace becoming more evident, enterprises are increasingly allocating higher IT budgets to support digital workplace strategies, which will further create new opportunities for the workspace transformation market.
• Automation, machine learning, artificial intelligence, and virtual reality (VR) are all becoming increasingly common parts of the HR toolkit. Technical infrastructure has also changed in response to virtual, mobile, and hybrid environments.
• According to Infosys, improved productivity is the top reason organizations adopt workplace transformation solutions. A hybrid workforce is driving the growth of the workspace transformation market. A hybrid work model has helped organizations to establish a balance between effective work with reduced stress and less commuting.
• While many organizations require their staff to return to the office, Infosys has implemented a flexible 3- phase work model for its employees. For example, Infosys' new work model allows workers to work in three ways. Employees can come to the workplace twice a week during the first phase at their convenience. They can transfer or migrate to a branch office in the following one. In contrast, the corporation will consider the feedback from both stages to develop its hybrid-work strategy in the final phase.
• Key players in the workspace transformation market are investing in digital tools and technologies and fostering collaborative workplaces that boost productivity. For Instance, Infosys has a long-term strategic partnership with GE Appliance to streamline IT operations effectively. This partnership would help to accelerate their digital and workplace transformation through automation-driven managed IT services support across global command centers, service desks, end-user computing, IT infrastructure, and applications. Such deals, collaborations, and partnerships are expected to drive the market's growth further.

North America Holds a Prominent Share in the Workspace Transformation Market

• North America is expected to hold a significant share of the workspace transformation market. Important factors contributing to the growth of the workplace transformation market include a shift in worker demographics and increased acceptance of business mobility services, which assist in improving staff productivity and minimizing operational expenditures.
• The use of advanced technologies, such as cloud computing, AI, big data and analytics, mobility/social media, cybersecurity, and IoT, led to innovation and transformation, thereby stimulating growth in the business ecosystem of North America. Digital technologies have transformed the legacy approach to business into a modern system.
• For Instance, Cisco launched Webex Suite, which includes several solutions for all collaboration needs like calls, meetings, messaging, polling, and event capabilities. The app features AI that automates tasks and creates more explicit focus with background noise, voice removal, and speech enhancement. IT can manage these devices remotely for asset management, which will drive new growth opportunities for the workspace transformation market.
• The rising digital transformation in this region is leading to increased adoption of workspace transformation. For instance, Accenture announced the acquisition of Workforce Insight, a business management consultancy, to enhance its workforce management capabilities and supports its ability to deliver Human Resources (HR) transformation to its clients. Accenture will expand its planning capabilities and advisory with this acquisition and provide its client's complementary data and analytics technology solutions.
• L&T Technology Services Ltd has expanded its collaboration with Microsoft Corporation and launched its enhanced version of the i-BEMS solution on Microsoft Azure, focusing on creating digital experiences and intelligent space management. Such collaborations and partnerships from the key players in the market are expected to drive the market's growth further.

Workspace Transformation Market Competitor Analysis

The Workspace Transformation market is moderately fragmented due to ongoing partnerships and recent advancements in the market. Some major players in the market studied include Accenture PLC, Intel Corporation, Cisco Systems, IBM Corporation, and Wipro.

In February 2022, Progressive Infotech, a digital workplace service transformation company, implemented Workelevate, a digital workspace service automation platform, to simplify ticket management and elevate the employee experience.

In May 2022, Wipro signed a five-year agreement to transform Sweden-based truck manufacturer Scania's digital workplace services and support its journey towards sustainable transport solutions.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Consumers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitute Products
  • 4.2.5 Intensity of Competitive Rivalry
• 4.3 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Changing Nature of the Workplace Supported by Organizational Restructuring
  • 5.1.2 Growing BYOD Trend Among Enterprises
  • 5.1.3 Increasing Adoption of Enterprise Mobility Services
• 5.2 Market Restraints
  • 5.2.1 Issues Related to Transformation and Integration of Processes by Organization

6 MARKET SEGMENTATION

• 6.1 By Services
  • 6.1.1 Enterprise Mobility
  • 6.1.2 Telecom Services
  • 6.1.3 Unified Communication
  • 6.1.4 Collaboration Services
  • 6.1.5 Workplace Upgrade
  • 6.1.6 Other Services
• 6.2 By End-User
  • 6.2.1 BFSI
  • 6.2.2 Government
  • 6.2.3 Healthcare
  • 6.2.4 IT & Telecom
  • 6.2.5 Manufacturing
  • 6.2.6 Media & Entertainment
  • 6.2.7 Retail
  • 6.2.8 Other End-users
• 6.3 By Geography
  • 6.3.1 North America
  • 6.3.2 Europe
  • 6.3.3 Asia Pacific
  • 6.3.4 Latin America
  • 6.3.5 Middle East

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Accenture PLC
  • 7.1.2 Intel Corporation
  • 7.1.3 Cisco Systems
  • 7.1.4 Atos
  • 7.1.5 IBM Corporation
  • 7.1.6 Hewlett Packard Enterprise
  • 7.1.7 Wipro
  • 7.1.8 Capgemini
  • 7.1.9 Citrix Systems
  • 7.1.10 Cognizant Technology Solutions Corporation
  • 7.1.11 HCL Technologies

8 INVESTMENT ANALYSIS

9 FUTURE OUTLOOK OF THE MARKET