服務公司如何推動成功的客戶參與（2023）

2022 年，KLAS 訪問了 27 家擁有豐富市場經驗的 HIT 服務公司，並向他們詢問了成功與客戶互動的最佳實踐。

作為KLAS 卓越供應商系列的一部分，本報告將本次調查的結果與KLAS 關於高績效公司的績效數據聯繫起來，以幫助公司在參與方面取得成功。本報告著眼於評估四個關鍵領域：績效衡量、銷售和合約、內部招募和培訓以及參與。

目錄

第1章 服務企業成功的方法

2023年的客戶參與度

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study-part of KLAS' Vendor Excellence series-looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Table of Contents

1.) How Services Firms Can Drive Successful

Client Engagements 2023