市場調查報告書
商品編碼
1451883
2024-2032 年按類型、服務類型、組織規模、垂直產業(汽車、消費品、IT、電信等)和地區分類的幫助台外包市場報告Help Desk Outsourcing Market Report by Type, Service Type, Organization Size, Industry Verticals (Automotive, Consumer Goods, IT, Telecommunication, and Others), and Region 2024-2032 |
2023年全球幫助台外包市場規模達到90億美元。展望未來, IMARC Group預計到2032年市場規模將達到174億美元,2024-2032年複合年成長率(CAGR)為7.29%。大型和中小型企業的擴張、對具有成本效益和簡化的客戶支援服務的需求不斷增加以及對高效客戶支援服務的需求不斷成長是推動市場的一些關鍵因素。
幫助台外包是指與外部提供者合作管理客戶支援服務的做法。它為滿足客戶和內部員工的需求提供更快的回應時間和可靠的全天候幫助。它幫助組織獲得專業知識並提高服務品質和營運效率。它還有助於減少招募和培訓新員工和現有員工的費用。它使公司能夠減輕與員工流動、技能差距以及對特定個人提供策略支援的依賴相關的風險。除此之外,由於它確保了無縫的入職流程,最大限度地減少干擾並保持連續性,因此全球範圍內對幫助台外包服務的需求正在增加。
快速城市化和公共和私人組織的擴張是積極影響市場的關鍵因素之一。此外,對高效、簡化的客戶支援服務的需求不斷成長,鼓勵在全球範圍內採用幫助台外包服務。同時,跨多個管道的客戶查詢量不斷增加,這推動了對自動票務、路線和自助服務解決方案的需求。除此之外,基於雲端的幫助台外包平台的廣泛採用,由於其提供的各種優勢,包括可擴展性、靈活性和易於部署,有利於市場成長。此外,自帶設備 (BYOD) 的上升趨勢正在刺激對幫助台外包服務的需求。此外,內部輔助部門的工作空間和勞動力資金有限的中小企業(SME)擴大利用幫助台外包服務,這為市場創造了積極的前景。此外,醫療保健行業擴大採用外包服務來最佳化成本以及將資源分配給核心醫療服務和策略舉措,這正在推動市場成長。再加上遠距醫療和遠距患者監測(RPM) 設施的不斷成長,對幫助台支援的需求不斷增加,以透過遠距醫療平台、視訊諮詢、遠端監測設備和解決連接問題來協助患者和醫療保健提供者。 RPM 有助於降低病患和醫療保健專業人員的差旅成本以及發生院內感染 (HAI) 的風險。
The global help desk outsourcing market size reached US$ 9.0 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 17.4 Billion by 2032, exhibiting a growth rate (CAGR) of 7.29% during 2024-2032. The expansion of large and small and medium-sized enterprises, increasing demand for cost-efficient and streamlined customer support services, and the growing demand for efficient customer support services represent some of the key factors driving the market.
Help desk outsourcing refers to the practice of partnering with an external provider to manage customer support service. It offers faster response time and reliable, round-the-clock assistance for the needs of clients and internal employees. It assists organizations in gaining access to specialized expertise and improving service quality and operational efficiency. It also aids in reducing expenses of recruiting and training new and existing staff. It enables companies in mitigating risks associated with staff turnover, skill gaps and reliance on specific individuals for strategic support. Besides this, as it ensures a seamless onboarding process that minimizes disruptions and maintains continuity, the demand for help desk outsourcing services is increasing across the globe.
Rapid urbanization and the expansion of public and private organizations represent one of the key factors positively influencing the market. Additionally, the escalating demand for efficient and streamlined customer support services is encouraging the adoption of help desk outsourcing services across the globe. Along with this, there is a rise in the volume of customer inquiries across multiple channels, which is driving the requirement for automated ticketing, routing, and self-service solutions. Apart from this, the widespread adoption of cloud-based helpdesk outsourcing platforms, on account of various advantages offered, which include scalability, flexibility, and ease of deployment, is favoring the market growth. Furthermore, the rising trend of bring your own device (BYOD) is catalyzing the demand for help desk outsourcing services. Additionally, the increasing utilization of help desk outsourcing services by small and medium-sized enterprises (SMEs) that have limited workspace and labor funds for in-house auxiliary departments is creating a positive outlook for the market. Moreover, the rising adoption of outsourcing services in the healthcare industry for cost optimization and allocation of resources to core medical services and strategic initiatives is propelling market growth. This, coupled with the rising trend of telehealth and remote patient monitoring (RPM) facilities, is increasing the need for help desk support to assist patients and healthcare providers with telemedicine platforms, video consultations, remote monitoring devices, and troubleshooting connectivity issues. RPM helps reduce travel costs and the risk of developing hospital-acquired infections (HAIs) among patients and healthcare professionals.
IMARC Group provides an analysis of the key trends in each segment of the global help desk outsourcing market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on type, service type, organization size, and industry verticals.
Outsourced Level 1 and Level 2
Outsourced Technical Helpdesk
The report has provided a detailed breakup and analysis of the help desk outsourcing market based on the type. This includes outsourced Level 1 and Level 2 and outsourced technical helpdesk. According to the report, outsourced technical helpdesk represented the largest segment.
Legal Services
Facilities Management
HR Services
Finance and Accounting
Others
The report has provided a detailed breakup and analysis of the help desk outsourcing market based on service type. This includes legal services, facilities management, HR services, finance and accounting, and others.
Large Enterprises
Small and Medium-sized Enterprises
The report has provided a detailed breakup and analysis of the help desk outsourcing market based on organization size. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises accounted for the largest market share.
Automotive
Consumer Goods
IT (Information Technology)
Telecommunication
Others
A detailed breakup and analysis of the help desk outsourcing market based on the industry verticals has also been provided in the report. This includes automotive, consumer goods, IT (information technology), telecommunication, and others.
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for help desk outsourcing. Some of the factors driving the North America help desk outsourcing market included the rising reliance on automation for minimizing human errors, increasing adoption in various industries, advent of advanced technologies, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global helpdesk outsourcing market. Detailed profiles of all major companies have been provided. Some of the companies covered include Accenture Plc, Business Support Solution SA, Call Center Inter Galactica Sp. z o.o., Computer Generated Solutions Inc., HCL Technologies Limited, IBM Corporation, Infosys Limited, Qcom Outsourcing Ltd., Tata Consultancy Services Ltd. (Tata Group), Wipro Limited, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.