市場調查報告書
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智慧流程應用市場:2023-2028 年全球產業趨勢、佔有率、規模、成長、機會與預測Smart Process Application Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
2022年全球智慧流程應用市場規模達到408億美元。展望未來, IMARC Group預計到2028年市場規模將達到797億美元,2022-2028年複合年成長率(CAGR)為11.8%。全球範圍內的快速數位轉型、自動化技術的不斷普及、對數據驅動決策的需求不斷成長以及基於雲端的 SPA 的廣泛使用是推動市場的一些主要因素。
智慧流程應用程式 (SPA) 是一個軟體生態系統,旨在簡化複雜的工作活動。它由多個元件組成,包括流程管理、資料操作、協作工具、分析以及入站和出站通訊。 SPA 廣泛應用於客戶服務、銷售自動化、人力資源 (HR)、供應鏈管理、醫療保健、金融服務、物流、能源、教育和電信。它增強了流程自動化,支援數據驅動的決策,改善客戶體驗,促進法規遵循,加快回應時間並簡化協作。 SPA 還可以實現即時監控、簡化流程變更、最大限度地減少人為錯誤並提高整體業務生產力。
基於雲端的 SPA 因其成本效益、可擴展性、高安全性和易於存取而廣泛採用,正在推動市場成長。此外,用於增強客戶參與度、簡化交易和加快回應時間的軟體利用率不斷提高正在推動市場成長。除此之外,金融和醫療保健行業對監管合規性的日益重視正在促進簡化合規管理並降低相關風險的軟體需求。除此之外,對業務流程監控的軟體需求不斷成長,因為它可以提供營運的即時可見性並能夠更快地響應變化,從而支持了市場的成長。其他因素,包括遠距工作文化的興起、開發先進 SPA 解決方案的投資增加、企業對流程敏捷性的需求不斷成長,以及對各種軟體優勢的認知不斷增強,預計將推動市場成長。
全球快速數位轉型
數位轉型是將數位科技融入企業各領域的綜合過程。向數位平台的轉變刺激了對智慧流程應用程式 (SPA) 的需求。 SPA 可協助企業簡化營運、提高生產力並改善客戶服務。它們還幫助企業在快速發展的數位環境中保持相關性和競爭力。此外,數位轉型之旅涉及處理可以透過 SPA 有效管理的複雜任務。它們內建的分析功能使企業能夠利用和解釋轉型過程中產生的大量資料,將其轉化為可操作的見解。因此,全球數位轉型的推動是 SPA 市場的重要推動力,促進了其在醫療保健、物流、電信和金融服務等各個領域的採用。
自動化的日益普及
自動化在業務流程中被廣泛採用,因為它在提高效率、降低成本和獲得競爭優勢方面發揮著至關重要的作用。對自動化日益成長的需求是推動 SPA 市場的一個重要因素。 SPA 使企業能夠自動執行複雜的勞力密集任務,從而釋放寶貴的時間和資源,將其用於更具策略性的計劃。透過 SPA 實現的自動化有助於提高營運效率並透過高精度和準確地執行流程來提高準確性,並最大限度地減少人為錯誤的風險。它提供了一致的任務方法,增強了結果的可預測性和可靠性。 SPA 的自動化功能在客戶服務和人力資源 (HR) 管理等領域特別有用,它們可以自動執行查詢處理和員工入職等任務,從而縮短回應時間並提高服務水準。
對數據驅動決策的需求不斷成長。
大資料的興起徹底改變了決策過程。全球各地的組織正在轉向數據驅動的決策,利用可驗證的資料來制定策略性業務決策。 SPA 及其高級分析組件完全準備好支持這一轉變。它們允許企業處理大量資料,將其轉化為有價值的見解,為決策過程提供重要資訊。此外,SPA 促進資料的即時分析,使組織能夠及時回應新興趨勢、消費者行為的變化和營運效率低下的情況。此外,它們還可以更好地理解績效指標,幫助企業確定需要改進的領域。此外,SPA 中整合的預測分析使公司能夠預見潛在問題並實現主動決策。
IMARC Group提供了全球智慧流程應用市場報告各細分市場主要趨勢的分析,以及 2023-2028 年全球、區域和國家層面的預測。我們的報告根據產品、部署類型、組織規模和垂直領域對市場進行了分類。
解決方案
企業內容管理
業務流程管理
客戶體驗管理
商業智慧和分析
其他
服務
支援和維護服務
專業的服務
管理服務
該報告根據發行提供了詳細的市場細分和分析。這包括解決方案(企業內容管理、業務流程管理、客戶體驗管理、商業智慧和分析等)和服務(支援和維護服務、專業服務和託管服務)。
解決方案已經取得了相當大的成長,因為它們可以根據企業的特定需求和要求進行客製化。這種客製化確保了更高程度的適用性和有效性,為企業提供更大的價值。此外,它們還可以簡化和自動化複雜的業務流程,提高生產力並提高營運效率。此外,解決方案提供強大的資料管理和分析功能,使企業能夠從資料中獲得有意義的見解。
服務在 SPA 中發揮重要作用,因為它們在實施過程中提供重要支持,確保 SPA 無縫整合到現有系統中。此外,它還為員工提供必要的培訓和教育,確保應用程式的有效利用。此外,服務還提供有關如何利用 SPA 實現最大收益的寶貴建議。
本地
基於雲端
該報告根據部署類型對市場進行了詳細的細分和分析。這包括本地和基於雲端的。
本地部署使企業能夠更好地控制其資料,並提供強大的安全措施。對於在資料隱私和安全至關重要的行業中營運的企業來說,這種控制至關重要。此外,它還為企業提供了客製化 SPA 以滿足特定營運需求的靈活性,從而形成與其獨特的工作流程和流程一致的更量身定做的解決方案。
基於雲端的部署消除了對硬體、軟體和網路基礎設施的大量資本支出的需求。此外,它還提供出色的可擴展性功能,讓企業可以根據需求輕鬆增加或減少資源使用。此外,基於雲端的 SPA 可以透過網路連線從任何地方訪問,這符合遠端和分散式工作環境的新興趨勢。
小型企業
中型企業
大型企業
該報告根據組織規模對市場進行了詳細的細分和分析。這包括小型企業、中型企業和大型企業。
小型企業正在利用 SPA 來自動化和簡化其流程,這有助於提高營運效率和生產力,而無需大量資源。此外,SPA 提供基於訂閱的付款方式,這使得小型企業更負擔得起,因為它們不需要大量的初始投資。此外,它還提供可擴展性,允許小型企業增加或減少其使用。
大型企業處理跨越多個地點和部門的複雜業務運作。據此,SPA 有助於簡化複雜的流程,實現高效率、一致的營運。此外,它還提供強大的資料管理和分析功能,使大型企業能夠做出明智的決策。此外,SPA 還提供必要的可擴展性,以滿足大型企業不斷變化的需求,確保它們在業務擴展時保持有效。
BFSI
電信與資訊技術
公共部門、能源和公用事業
媒體和娛樂
製造業
零售
衛生保健
教育
運輸與物流
其他
醫療保健佔據市場主導地位。
該報告提供了基於垂直市場的詳細細分和分析。這包括 BFSI、電信和 IT、公共部門、能源和公用事業、媒體和娛樂、製造、零售、醫療保健、教育、運輸和物流等。根據該報告,醫療保健是最大的細分市場。
SPA 廣泛應用於醫療機構,以簡化和自動化管理和病患照護流程,有助於提高效率、減少錯誤並節省時間。此外,它還透過自動化合規流程並降低不合規風險,幫助醫療保健提供者遵守複雜的監管要求。除此之外,SPA 使醫療保健專業人員能夠透過促進個人化護理、高效調度、及時跟進和更快的回應時間來改善患者體驗。它還提供強大的資料管理和分析功能,使醫院、診所和其他醫療機構能夠獲得寶貴的見解,以改善患者護理和營運效率。此外,SPA可以與醫療機構的現有系統無縫整合,實現不同系統之間的有效通訊和資料交換,這對於提供全面的護理至關重要。
北美洲
美國
加拿大
亞太地區
中國
日本
印度
韓國
澳洲
印尼
其他
歐洲
德國
法國
英國
義大利
西班牙
俄羅斯
其他
拉丁美洲
巴西
墨西哥
其他
中東和非洲
北美市場佔據明顯主導地位,佔據最大的智慧流程應用市場佔有率
該報告還對所有主要區域市場進行了全面分析,其中包括北美(美國和加拿大);亞太地區(中國、日本、印度、韓國、澳洲、印尼等);歐洲(德國、法國、英國、義大利、西班牙、俄羅斯等);拉丁美洲(巴西、墨西哥等);以及中東和非洲。報告稱,北美佔據最大的市場佔有率。
由於眾多科技巨頭和新創公司的存在,北美正在主導智慧流程應用市場,這些公司正在培養創新和技術進步的文化。此外,該地區強勁的經濟為企業提供了投資先進技術(例如SPA)所需的資源。此外,北美企業處於數位轉型的前沿,採用先進技術來簡化流程、改善客戶體驗並獲得競爭優勢。此外,該地區在消費者和企業層面的技術採用率都很高,有助於市場成長。除此之外,地方政府實施嚴格的監管要求,特別是在醫療保健和金融服務領域,正在推動市場成長。
市場領先公司正在大力投資研發 (R&D),推出創新、高效、更先進的 SPA 解決方案,以保持競爭優勢並滿足客戶不斷成長的需求。此外,一些關鍵參與者正在與其他科技公司、服務提供者和研究機構建立策略夥伴關係和合作,以增強其產品、擴大覆蓋範圍並共享知識和資源。除此之外,頂級公司正在不斷擴大其服務組合,以包括更廣泛的 SPA 解決方案,以滿足不同行業和業務功能的需求。此外,他們採用以客戶為中心的方法,客製化解決方案以滿足特定的客戶需求並提供個人化的客戶服務。
阿皮安公司
戴爾科技公司
IBM公司
藍色遠方Group Limited
Verint 系統公司
托馬斯·布拉沃
開放文字公司
佩加系統公司
Salesforce.com, Inc.
SAP SE。
最近的發展
2023 年 3 月,Appian Corporation Inc. 發布了其平台的最新版本,可提供完整的流程自動化。新版本增強了資料結構、自動化和流程挖掘。
2022 年 10 月,戴爾科技集團推出了 Frontier 軟體平台。這款新軟體利用邊緣分析來改善工廠流程和效率。
2023 年 5 月,Blue Yonder Group, Inc. 與埃森哲合作,加速其供應鏈平台的採用。根據合作夥伴關係,埃森哲將提供新興技術,例如流程挖掘和機器人流程自動化。
The global smart process application market size reached US$ 40.8 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 79.7 Billion by 2028, exhibiting a growth rate (CAGR) of 11.8% during 2022-2028. The rapid digital transformation across the globe, increasing adoption of automation, growing demand for data-driven decision making, and widespread utilization of cloud-based SPA are some of the major factors propelling the market.
A smart process application (SPA) is a software ecosystem designed to streamline complex work activities. It comprises several components, including process management, data manipulation, collaboration tools, analytics, and inbound and outbound communication. SPA is widely used in customer service, sales automation, human resources (HR), supply chain management, healthcare, financial services, logistics, energy, education, and telecommunications. It enhances process automation, bolsters data-driven decisions, improves customer experiences, facilitates regulatory compliance, accelerates response times, and streamlines collaboration. SPA also enables real-time monitoring, simplifies process changes, minimizes human errors, and boosts overall business productivity.
The widespread adoption of cloud-based SPA owing to its cost-effectiveness, scalability, high security, and easy access is propelling the market growth. Furthermore, the rising software utilization to enhance customer engagement, simplify transactions, and accelerate response time is boosting the market growth. Apart from this, the increasing emphasis on regulatory compliance in the finance and healthcare industry is facilitating the software demand to simplify compliance management and reduce associated risks. Besides this, the growing software demand for business process monitoring, as it delivers real-time visibility into operations and enables quicker responses to changes, is supporting the market growth. Other factors, including rising remote work culture, increasing investment in developing advanced SPA solutions, rising demand for process agility among businesses, and growing awareness regarding various software benefits, are anticipated to drive the market growth.
The rapid digital transformation across the globe
Digital transformation is a comprehensive process that integrates digital technology into all areas of a business. The shift towards digital platforms is stimulating the demand for smart process applications (SPAs). SPAs assist businesses in streamlining operations, enhancing productivity, and improving customer service. They also aid businesses in staying relevant and competitive in the rapidly evolving digital landscape. Additionally, the digital transformation journey involves dealing with complex tasks that can be effectively managed through SPAs. Their in-built analytical capabilities allow businesses to harness and interpret the large amounts of data generated during this transformation, turning it into actionable insights. Therefore, the worldwide push for digital transformation is a significant driver of the SPA market, promoting their adoption across various sectors, including healthcare, logistics, telecommunications, and financial services.
The increasing adoption of automation
Automation is widely adopted in business processes, as it plays a crucial role in improving efficiency, reducing costs, and gaining competitive advantages. This growing need for automation is a significant factor propelling the SPA market. SPAs enable businesses to automate complex, labor-intensive tasks, thus freeing up valuable time and resources that can be redirected toward more strategic initiatives. Automation through SPAs aids in boosting operational efficiency and improving accuracy by carrying out processes with high precision and accuracy and minimizing the risk of human errors. It provides a consistent approach to tasks, enhancing the predictability and reliability of outcomes. SPAs' automation capabilities are particularly beneficial in areas, such as customer service and human resource (HR) management, where they can automate tasks, such as query handling and employee onboarding, leading to faster response times and improved service levels.
The growing demand for data-driven decision making.
The rise of big data has revolutionized decision-making processes. Organizations across the globe are shifting towards data-driven decision-making, which utilizes verifiable data to formulate strategic business decisions. SPAs, with their advanced analytics component, are perfectly poised to support this transition. They allow businesses to process vast amounts of data, transforming it into valuable insights that provide essential information for decision-making processes. Furthermore, SPAs facilitate the real-time analysis of data, enabling organizations to respond promptly to emerging trends, changes in consumer behavior, and operational inefficiencies. Additionally, they provide an improved understanding of performance metrics, assisting businesses in identifying areas of improvement. Moreover, predictive analytics integrated within SPAs allow companies to foresee potential issues and enable proactive decision-making.
IMARC Group provides an analysis of the key trends in each segment of the global smart process application market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on offering, deployment type, organization size and vertical.
Solutions
Enterprise Content Management
Business Process Management
Customer Experience Management
Business Intelligence and Analytics
Others
Services
Support and Maintenance Services
Professional Services
Managed Services
The report has provided a detailed breakup and analysis of the market based on the offering. This includes solution (enterprise content management, business process management, customer experience management, business intelligence and analytics, and others) and services (support and maintenance services, professional services, and managed services).
Solutions have witnessed considerable growth as they can be tailored to align with the specific needs and requirements of businesses. This customization ensures a higher degree of applicability and effectiveness, providing greater value to businesses. Furthermore, they streamline and automate complex business processes, increase productivity, and boost operational efficiency. Moreover, solutions provide robust data management and analytical capabilities, which allow businesses to gain meaningful insights from their data.
Services play an essential role in SPA as they offer vital support during implementation, ensuring the seamless integration of SPAs into existing systems. Furthermore, it provides necessary training and education to employees, ensuring effective utilization of the application. Moreover, services offer valuable advice on how to leverage SPAs for maximum benefits.
On-premises
Cloud-based
The report has provided a detailed breakup and analysis of the market based on the deployment type. This includes on-premises and cloud-based.
On-premises deployment offers businesses a greater degree of control over their data, providing robust security measures. This control is essential for businesses operating in sectors where data privacy and security are paramount. Furthermore, it provides businesses the flexibility to customize their SPAs to meet specific operational needs, leading to a more tailored solution that aligns with their unique workflows and processes.
Cloud-based deployment eliminates the need for significant capital expenditure on hardware, software, and network infrastructure. Furthermore, it offers excellent scalability features, allowing businesses to easily increase or decrease their resource usage based on demand. Moreover, cloud-based SPAs can be accessed from anywhere with an internet connection, which aligns with the emerging trend of remote and distributed work environments.
Small Sized Businesses
Medium Sized Businesses
Large Enterprises
The report has provided a detailed breakup and analysis of the market based on organization size. This includes small sized businesses, medium sized businesses, and large enterprises.
Small sized businesses are utilizing SPAs to automate and streamline their processes, which aids in increasing operational efficiency and productivity without the need for extensive resources. Furthermore, SPAs offer subscription-based payment, which makes them more affordable for small businesses as they don't require a large initial investment. Additionally, it offers scalability, allowing small businesses to increase or decrease their usage.
Large enterprises deal with complex business operations spanning multiple locations and divisions. In line with this, SPAs assist in streamlining complex processes, enabling efficient and cohesive operation. Furthermore, it provides robust data management and analytical capabilities, allowing large enterprises to make informed decisions. Additionally, SPAs offer the necessary scalability to meet the evolving requirements of large enterprises, ensuring they remain effective as the business expands.
BFSI
Telecom & IT
Public Sector, Energy and Utilities
Media and Entertainment
Manufacturing
Retail
Healthcare
Education
Transportation and Logistics
Others
Healthcare dominates the market.
The report has provided a detailed breakup and analysis of the market based on vertical. This includes BFSI, telecom and IT, public sector, energy and utilities, media and entertainment, manufacturing, retail, healthcare, education, transportation and logistics, and others. According to the report, healthcare represented the largest market segment.
SPA is widely used in healthcare facilities to streamline and automate administrative and patient care processes, which aids in enhancing efficiency, reducing errors, and saving time. Furthermore, it assists healthcare providers in complying with complex regulatory requirements by automating the compliance process and reducing the risk of non-compliance. Apart from this, SPA enables healthcare professionals to improve patient experiences by facilitating personalized care, efficient scheduling, timely follow-ups, and faster response times. It also provides robust data management and analytics capabilities, enabling hospitals, clinics, and other healthcare facilities to derive valuable insights for improved patient care and operational effectiveness. Moreover, SPA can be seamlessly integrated with existing systems in healthcare organizations, enabling effective communication and data exchange among different systems, which is crucial for providing comprehensive care.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
North America exhibits a clear dominance in the market, accounting for the largest smart process application market share
The report has also provided a comprehensive analysis of all the major regional markets, which includes North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, Others); Latin America (Brazil, Mexico, Others); and the Middle East and Africa. According to the report, North America accounted the largest market segment.
North America is dominating the smart process application market due to the presence of numerous technology giants and startups that are fostering a culture of innovation and technological advancement. Furthermore, the region's strong economy provides businesses with the necessary resources to invest in advanced technologies, such as SPAs. Additionally, North American businesses are at the forefront of digital transformation, employing advanced technologies to streamline processes, improve customer experiences, and gain a competitive edge. Moreover, the region has a high rate of technology adoption, both at the consumer and enterprise level, which is contributing to the market growth. Apart from this, the imposition of stringent regulatory requirements by the regional governments, particularly in healthcare and financial services, is propelling the market growth.
The leading companies in the market are heavily investing in research and development (R&D) to introduce innovative, efficient, and more advanced SPA solutions to stay ahead of the competition and meet the rising demand of customers. Furthermore, several key players are forging strategic partnerships and collaborations with other tech companies, service providers, and research institutions to enhance their offerings, expand their reach, and share knowledge and resources. Apart from this, top companies are continuously expanding their service portfolios to include a broader range of SPA solutions, catering to various industries and business functions. Moreover, they are adopting a customer-centric approach, tailoring their solutions to meet specific customer needs and providing personalized customer service.
Appian Corporation Inc.
Dell Technologies
IBM Corporation
Blue Yonder Group, Inc.
Verint Systems Inc.
Thomas Bravo
Open Text Corporation
Pegasystems Inc.
Salesforce.com, inc.
SAP SE.
Recent Developments
In March 2023, Appian Corporation Inc. announced the latest version of its platform that delivers complete process automation. The new release features enhancement in data fabric, automation, and process mining.
In October 2022, Dell Technologies introduced Frontier Software Platform. This new software utilizes edge analytics to improve factory processes and efficiencies.
In May 2023, Blue Yonder Group, Inc. has partnered with Accenture to accelerate the adoption of its supply chain platform. Under the partnership, Accenture will provide access to emerging technologies, such as process mining and robotics process automation.